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Mr Elias Kovoor

Obstetrician & Gynaecologist

Firstly, I’d like to comment on the question: “How would you rate your provider's bedside manner/professionalism?” In my view, this combines two very different attributes. Bedside manner and professionalism are not synonymous, and grouping them together makes it difficult to provide an accurate rating. For example, I found the consultant to be highly professional, perhaps even overly formal, which, in my opinion, contributed to a lack of empathy in our interactions. While I understand the need for a formal approach, particularly in a medical setting, I believe there is a skill in being able to read a patient and adapt communication style accordingly. A more empathetic tone would have made a significant difference to my experience. I also gave a lower score for “explanations” as I felt the level of detail shared during our discussions was insufficient. A specific example: I was recommended a medication that was described as likely to cause hot flushes. However, after doing my own research, I discovered that this medication actually induces medical menopause, something I feel should have been clearly explained at the time. As someone who is quite detail-oriented, I’ve found that our consultations have lacked the depth and clarity I need to fully understand the implications of my treatment options. This has led to confusion and a feeling of being under-informed, which I found quite concerning.

dentalessence - Sompting

Dentistry

I was seen by a young male dentist (apologies, he did tell me but I can't recall his name and it isn’t listed on the website – perhaps he is new). He was professional, informative, and efficient throughout my appointment. As I’m allergic to local anaesthetics, fillings can be particularly uncomfortable, but he was very reassuring and took great care, as did the dental nurse. By far, this has been the best service I’ve experienced at the practice to date. My only critique is not directed at the dentist himself, but rather the practice’s policy. Over the past couple of years, I’ve noticed that patients cannot book a filling replacement directly without first having a pre-booking consultation. This essentially doubles both the cost and the time needed off work. In my case, a chipped filling was causing pain due to decay, and it was obvious that a replacement filling was required. I had to insist several times when booking that I did not need a pre-assessment, only a filling appointment. Given that I am a private patient and a silver filling costs almost £200, being charged for an unnecessary pre-booking simply to confirm what is already evident feels unreasonable.

Miss Laura Spanu

General Surgeon

I recently underwent gallbladder surgery with Dr. Spanu, and I couldn’t be more grateful for the care I received. From the very first consultation, Dr. Spanu was calm, clear, and incredibly reassuring. She took the time to explain everything in detail, answered all my questions with patience, and made me feel genuinely supported throughout the process. Her decision to act promptly and schedule the surgery without delay gave me confidence that I was in safe hands. On the day of the procedure, her professionalism and warmth helped ease my nerves, and the surgery itself went smoothly with minimal discomfort afterward. Recovery has been better than I expected, and I credit that to her skill and attentiveness. Dr. Spanu is not only an outstanding surgeon but also a compassionate human being who truly cares about her patients. I feel lucky to have had her guide me through this experience. Highly recommend her to anyone needing gallbladder surgery or surgical care—she’s a rare gem in the medical field.

The Vesey Private Hospital

Dermatology, Cardiology, + 11 more

I was a little nervous about visiting the clinic as I had never been to a private practice before, but my experience was excellent from start to finish. The receptionist was very approachable and welcoming, which immediately put me at ease when I arrived. The health practitioner who saw me was calm, professional, and attentive. He took the time to discuss my previous health conditions and was able to pinpoint some of my concerns while offering clear, helpful advice. The health assessment itself was quick but thorough, and I felt reassured throughout. What impressed me most was how well everything was explained, from accessing my results to the range of other services available, including mental health support. I was also given practical guidance on how to maintain a healthy lifestyle. Overall, I left feeling very reassured and impressed by the high standard of care. The atmosphere was relaxed, the staff were supportive, and I would definitely recommend this hospital to others.

Dr Andrew De Burgh-Thomas

Sexual Health Doctor

Andrew was, as ever, totally professional whilst being friendly, supportive, helpful, kind and witty, all of which make every consultation a total pleasure. He never patronises or intimidates but is always a great listener, reassures and generally makes me feel that I matter. He doesn't shy away from telling the truth of a situation yet does it with empathy and sensitivity (sometimes tough love is what I need). He deals not only with my HIV status and wellbeing but also with my mental health, my general physical health (I have numerous other health, previous recreational drug use, relationship and financial issues) with a reassuring confidence. Andrew puts me at ease and I can say without hesitation that he is the best NHS Consultant I have ever met. He has literally saved me from suicide on at least one occasion!

Urban TRT

Endocrinology & Diabetes

From the moment I contacted the clinic, I was dealt with in such a professional, caring way that I was instantly put at ease and filled with confidence. An appointment with Dr Airey was organised promptly following blood test results, and a treatment plan was put together. My treatment plan was personalised for my symptoms and results, and each blood marker was discussed in length. Any question that I asked was answered in such a way that I was left feeling confident and assured that I was in the right place. Fast forward 2 months since treatment began - I feel like a new man. I genuinely have my life back thanks to Urban TRT and the team. I look forward to continuing my treatment. If you are on the fence about which clinic to choose, honestly, look no further. Urban TRT has my backing 1000%.

The Forbes Clinic

Allergy Medicine, Holistic Therapy, + 4 more

After following the advice given, even within 24 hours, real progress/ improvements have been made. I am so, so glad I got in touch with this clinic. The lady I had an appointment with was so, so knowledgeable. She had the answers for everything which was such a relief after spending 3 months trying other nutrients and supplements and not getting anywhere. The stress of that was getting pretty unbearable , but now I have a clear path of recommendations to follow. I can’t stress how grateful I am. Things are finally looking up! Such a relief! The whole team have been so, so helpful and friendly. Nothing is too much trouble. I can thoroughly recommend the clinic as a whole.

Montrose Health Group

Psychiatry, Psychology, + 1 more

I went in to Montrose after struggling with the group situations and the mix with male and female. I felt the experience of being able to share my deepest darkest secrets one to one was extremely therapeutic. The therapy I got was second to none and the food was cooked fresh each day with my one to one member of staff. Having lived with food intolerances my whole life the staff couldn’t have been more accommodating to my dietary needs. All in all a tough experience but the chance for me to grow emotionally was successful. All in all I’m a satisfied customer and would highly recommend. Thanks again team. 🙏

Moira Wong Orthodontics

Dentistry

We moved from the US a couple of years ago and found Moira Wong after several bad experiences with other London orthodontists who recommended treatments at odds with our previous doctor and medical friends. Dr. Wong has done a wonderful job treating two of my children, who have both undergone different versions of braces and spacers. Her dentistry staff has also offered superb care to all four of my children. I would definitely recommend this practice.

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

I attended the Centre to have a procedure to remove a cataract. The staff were so friendly and efficient,I was immediately put at ease. The procedure was carried out and I was taken to the recovery room to have a cup of tea ,followed by an explanation of use of eye drops. The receptionist also contacted my nephew who was coming to collect me. I had a follow-up call the next day. Thank you to everyone who looked after me.

FACEmed Cosmetic Medical & Dental Centre

Cosmetic (Aesthetic) Medicine, Dental Care, + 4 more

Fantastic, Dr Gearge and his team really helped me out with an emergency and has saved me a lot of pain. I’ve always shied away from going to the dentist but now I have found facemed I so happy and look forward to getting my dream teeth. Hayley the hygienist is lovely and really takes time to keep you at ease and get the best result for your gums. All the best Dean

Dr Joseph Kwan

General (Internal) Medicine

Dr Kwan is an exceptional doctor! Highly knowledgeable and caring and probably the most thorough consultation I’ve ever had. In addition to his questioning of me to fully understand my health, he answered and explained all my questions and concerns. The NHS and the public are very fortunate to have such a professional.

Mr Michael Hughes

Orthopaedic Surgeon

Clearly explained the procedure in plain language that I could understand. Answered all my questions and concerns. On my post operation appointment with him he showed me scans of my shoulder and explained the full procedures he had to do and what I had to do going forward. I’m really happy with my experience

Mr Jonathan Ward

Orthopaedic Surgeon

Mr Jonathan Ward gave me a new hip 7 weeks ago. I am delighted with the results. I have further pre-existing issues with my knee and he has been very reassuring about taking care of that. He explained all the details of alternative treatments very clearly. He has a lovely manner and is a very good listener.

Mr Ravinder S Natt

ENT Surgeon

Dr Natt was lovely! Really positive experience the moment I stepped in the office. Thank you so much for taking the time to listen to my symptoms and detailing what I need to do next to help resolve them. All staff were incredible down to the pharmacist who were so kind when I collected my prescriptions.

Mr John Terrace

General Surgeon

I attended the clinic with Dr John and he was absolutely amazing from start to finish.....and ongoing too. He invited my husband into the room for the consultation and also included him in the conversation. He was very well managed and professional throughout.