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Moorfields Private Eye Hospital

Ophthalmology

It would be helpful to add the following to your briefing: after surgery - we will offer to help you to a taxi or to the taxi rank, if you do not have a person to accompany you Worth considering clear plastic, wrap around glasses for walking/cycling in windy areas/or where likely to be grit in the air Clear some space in your fridge for the eye drops which will need to be refrigerated If you are travelling invest in a portable coolbag, with icepack to keep eye drops at the required temperature no eye make up on the day or for a month post op / swimming hair washing will be tricky for a few days, so consider dry shampoo explain to people what is normal in terms of recovery day by day over the subsequent days post surgery explain to people what to do, if despite taking the drops, there is a feeling of grit in eyes explain to people - if it is normal or not to see halos or to see with a soft focus - perhaps have images, which are shown ahead of time provide youtube video with how to insert drops - have practise drop session on a pre visit, with non irritant drops, to enable the technique to be mastered The person who provided the medicines did not go through the 'knuckle technique' which is on the document provided, trying to master this when your eye sight is recovering is not straightforward Suggest that patients have ibrufen 200 and or paracetemol at the ready suggest setting alarm on phone at regular intervals for drop taking suggest that surgeon creates faqs to answer frequent questions on the various options of lens, implications

Diverse Minds Clinic

Psychiatry

I cannot recommend Diverse Minds Clinic highly enough. From the very first contact, the entire experience was professional, supportive, and reassuring. The clinic offers a calm and welcoming environment, and it’s clear that patient care is their top priority. Dr. Alex Cappai is exceptionally knowledgeable, compassionate, and thorough. She took the time to truly listen, asked thoughtful questions, and provided clear explanations throughout the assessment process. I never felt rushed, and for the first time, I felt genuinely understood. The diagnostic clarity and tailored treatment plan have made a significant positive impact on my life. The clinic’s approach goes far beyond a standard appointment, it is holistic, evidence-based, and deeply respectful of individual needs. Communication was excellent, appointments were well organised, and follow-up care was consistent and reliable.

Freedom Vision - Watford

Ophthalmology

I was so pleased with the whole experience at Freedom Vision, Watford. From the start I was treated with care and courtesy by everyone, had all the options explained to me, and never felt rushed into anything. The clinical care was outstanding, with pre-operative tests and consultations, 2 appointments with the consultant Mr Parmar to discuss the right lens for me and 2 follow ups to check all was well after the surgery. Iane was a wonderful point of contact and reassurance throughout. The clinic is absolutely spotless. I am delighted with my new EMV lens, which has given me such clear, sharp vision, and will definitely return in the near future to get my other eye done. Thank you so much, to all at FV Watford.

The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

I spent 3 days at the Royal Free PPU as an in-patient following major surgery and I have nothing but praise for the treatment I recieved from start to finish. My surgery was scheduled speedily, the operation went as well as hoped, and all of the PPU team members who took care of me - Consultants, Doctors, Nurses, Healthcare Assistants and Housekeeping - were professional but at the same time, kind and reassuring. I was really anxious about the surgery and for me, the care that I received as an in-patient, made the whole experience so much less stressful.

Dr John O'Donohue

Gastroenterologist

Dr john O'Donohue was very professional, empathetic, and explained everything which was reassuring. He knows his job and went extra mile to get to the root cause of the problem and carried out as many investigations/ tests as possible to help make a diagnosis or rule out anything concerning. He has that personality and attitude expected from a doctor and relates with his patients in appropriate manner that builds confidence .... I can't recommend him enough and will always want to see him anytime if the need arise........ Thanks, Amah

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

Everything went ok but if I had one criticism it would be I felt that the surgical area was very busy and needed more nurses . I was left in my room with no one coming in for quite a long time and although offered a coffee after the procedure I eventually had to ring my bell and a Dr came and brought me a coffee . Luckily I am not a nervous patient but if I had been there wasn’t enough contact with nursing staff . They’d appear and say they were going to do something and then disappear and not come back .

UK Vein Clinic - Glasgow

Vascular Surgery

The experience overall was good once seen by clinical staff. Had to wait 15 minutes after planned appointment time, 30 minutes in total after being told to be there 15 minutes before appointment. I understand than clinically time may run over, but there was no communication which would have been useful. I wonder if specific reception staff for the vein clinic would be helpful. Waiting area would also benefit from coffee machine for relatives waiting.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

I underwent a shoulder operation on the 17th November. I was treated with respect and kindness throughout: the room I was allocated for the day was clean, tidy and comfortable as was the bathroom. The post-operative tuna sandwich was delicious! All the staff were excellent, including admin staff, nurses, physios, anaesthetists and my surgeon, Mr Jahnich. The followup care has also been excellent, with especial praise to my physio, Chris.

Spire Nottingham Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Obstetrics & Gynaecology, + 23 more

Prof Quraishi is a fantastic doctor and technically gifted surgeon . I had a sacro-iliac joint injury many years ago which was fixed in Bristol . Suffered with pain for over 10 years and saw a vast number of specialists . It was only when I saw Prof Quraishi that I knew he could fix me . He did - placed bolts across my SIJ bypassing the previous metalwork. I have had an excellent outcome and he has changed my life !

Dr. Naila Aslam

General Practitioner

Dr Naila is kind, professional, and truly listens. She is helping me solve a number of ongoing health problems. She takes the time to explain the various options and their pros and cons, and allows me to choose rather than stating I must take a particular course of action. Highly recommended for those wanting to understand their health and take positive action.

Mr Hussain Alnajjar

Urologist

Mr Hussain Alnajjar is simply a top class urological/andrological consultant and a phenomenal human to boot. He knows the disciplines inside out, is methodical, kind, very skilled and surrounded by the best team. If you have a urological or androlological issue he is the consultant to go and see. I was incredibly lucky to come across him.

Mr Alastair Henderson

Urologist

I went to see Mr. Henderson to discuss various issues that were causing me concern.His examinations were thorough, his expert knowledge clearly evident and his explanations of his recommended treatments clear. In the event that I need further advice or treatment from a urologist, I will unquestionably consult Mr. Henderson.

Mr John Adam

Orthopaedic Surgeon

From the start of my consultation with Mr John Adam, and all the way through to my shoulder operation has been absolutely fantastic. I could not have been in better hands, thank you for your attention to detail,thank you very much i am now pain free and it is down to you and your staff.

Mr Ahmed Toma

Neurosurgeon

Should anyone else be in need of the procedure which I had, I can fully recommend the Clinic, the staff and Mr Toma for the care they gave me. The main memory I shall retain is the pleasant and friendly attitude of everyone I met, together with a great sense of gratitude.

Mr Rahul Velineni

Vascular Surgeon

Excellent experience from start to finish. Rahul made we feel at ease from the moment I met him. He took time to explain things and I felt completely safe in his care. I am absolutely delighted with the result of my surgery. I would highly recommend him.

Mr James Smith

Orthopaedic Surgeon

James was fantastic, really helpful and reassuring explaining all the parts of the knee in play. Things I should expect and how it would go. Post op was very helpful in reassuring me at what I could and couldn't do. Great experience all round