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Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

Abbington House

Holistic Therapy, Psychiatry, + 1 more

Had a very warm welcoming at Abbington house, staff and peers were very nice. Room was nice, quite overwhelming to start with, with it being my first time at rehab. I then started to feel more comfortable with the help of the staff and my peers, putting me out of my comfort zone probably was the best thing they could of done otherwise I wouldn’t of been so open. Staff very accommodating, my therapist was very empathetic, I got on with her very well, opened up slowly but eventually we got there. I still feel I have stuff to work on, my co dependency and self love but I know that will come in time, from outside sources, just think they should not of mentioned that I would be getting DBT therapy whilst I was here as that was one of the selling points to me coming to Abbington house. The only other down side was prior to coming in I was told I would have at least one, one to one a week. But that did not happen for the the first 3 weeks, so felt a bit let down, so did my parents which they then raised there concerned to Mikey, who was quick to come up with 2 options to compensate this, which I thought was very good.

Bader Medical Institute of London

Obstetrics & Gynaecology

I had an exceptional experience with my gynecologist and her entire team. From the moment I walked in, I felt welcomed, supported, and completely at ease. Every member of the staff was warm, professional, and genuinely attentive to my concerns. Dr Maria , was incredibly thorough, knowledgeable, and compassionate. She took the time to explain everything clearly, answered all my questions with patience, and made sure I felt comfortable at every step of the process. Her calm and reassuring approach truly made a difference. The environment of the clinic was outstanding — spotlessly clean, modern, and very well-organized. It’s clear that great care is taken to maintain a high level of hygiene and professionalism. I felt safe and confident throughout my entire visit. Overall, I couldn’t be happier with the care I received. I wholeheartedly recommend this doctor and her team to anyone looking for a trustworthy, professional, and truly caring gynecological practice.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

An excellent experience over all ; - Making an appointment to see Mr. Kevin Oneill was handled both professionally and warmly by Ruby Bhangu . - The receptionist ( sorry can not remember her name )at the welcome desk On Monday 8th 5.oo pm , was again friendly and professional - My appointment with Mr. ONeill was brilliant , clear discussion's and clear explanations for him which made me feel confident and in good hands , his demeanour was excellent and he talked with me in a way that I fully understood. - After my appointment MR. ONeill personally handed me over to the young lady who brought me to his office and she kindly directed me to one of the assistants who booked my MRI and Xray . Both of these team were again very professional but also made me feel they truly cared . Over all I feel extremely thankful to have such support .

OSD Healthcare

Anaesthetics, Audiology, + 47 more

I went to OSD Hemel Hempstead to get my cast removed following my rhinoplasty. When we got there, we were taken straight to the room & were left there for about 20mins for the nurse to find the equipment, upon her return the appointment was rushed and no information was provided for my aftercare. I was asking many questions however, she seemed reluctant to answer any (as simple as, how long do I need to tape for - she couldn’t answer). Following a conversation with my surgeons direct nurse, I found out that the nurse at OSD had not taped my nose correctly, nor removed the glue from my face. I felt rushed out of the appointment & not very well looked after. My surgeon came to review my nose post cast removal which was reassuring & he mentioned that the OSD nurse would provide me with all the information I’d need - she did not.

Harley Clinic

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 1 more

I recently visited for an up and coming procedure I have booked in for the 12th. Dr Agha was detailed and thorough during my F2F visit. He communicates well and listened to all my thoughts, he advises well-equally is as realistic with surgery and the results. The location itself on Harley Street is pristine all of the staff and friendly and welcoming. The clinic is very easy to find- I came from Euston. It was a straight forward journey for me coming from Shrewsbury. Considering I travelled alone, it was quite enjoyable. Really looking forward to my procedure, having waited around 7 years for it after having my little girl and not wanting to jump into having surgery while she was so young. My patient advisor has also been brilliant along the way, thank you Jenny.

Dr Palash Barman

Cardiologist

Having had experience with several Cardiologists in the past, I was looking for someone who has the specialism in the electrical pulse activation within the heart. From his CV compared with the others, he appeared to me to be the best of the choices on offer in Bristol. Having made that selection I have no hesitation in confirming that he quickly identified the problem with my heart and recommended that I have a two lead Pacemaker fitted. Following his recommendation in just over a week the operation took place. He has a very friendly manner and took time to explain all aspects of the procedure he intended to follow and the risk factors involved. He appears as a person who is calm and reassuring and I was convinced he is totally reliable and someone I could trust.

Mrs Ayse Nazli Spencer

Dentist

I came to see Naz because I kept having problems with my lower wisdom tooth. Naz examined, took an x-ray and was very honest, explaining that taking out the tooth would be too risky. Instead, she advised a coronectomy, where only the crown of the tooth is removed so that the symptoms would go away and I could look after the area better. Naz was super gentle when taking out the crown of the tooth…. Apart from a few vibrations, I felt nothing…. Not even the injection. Her nurse was always reassuring me and making sure I was comfortable. The communication between them was as if they had been working together for years. I felt like I was in safe hands. Thank you 💕

Dr Elpiniki Chronopoulou

Obstetrician & Gynaecologist

Dr Chronopoulou has been an incredible consultant for us as we underwent IVF stimulation and a frozen embryo transfer at CRGH Great Portland St Clinic (with which we are now pregnant after the first transfer). She went above and beyond to make sure we were cared for during the process and would highly recommend her to anyone! She also pointed out things to be about my overall health that were totally missed by my GP and hospital referrals over the years regarding my hormone deficiency impact on my bone health for which I am extremely grateful to her for.

Mr Matthew Ward

ENT Surgeon

My son was seen by Mr Matthew Ward for chronic rhinitis and Eustachian tube dysfunction, and the care we received was excellent. Mr Ward took the time to listen to all of my son’s symptoms, explained everything in a clear and reassuring way, and made my son feel completely at ease throughout the appointment. He was thorough, professional, and compassionate, and we left with a clear plan and much more confidence moving forward. I’m very grateful for his help and would highly recommend Mr Matthew Ward to any parent dealing with similar concerns.

Candover Clinic

General (Internal) Medicine, Physiotherapy, + 19 more

I had a cancellation MRI which might explain why I wasn’t sure what to do. Had to wait 30 mins. Mobile units were ok but slightly disorganised. Reception lady was very professional but man who took over wasn’t easy to understand. I had to ask him about clothing to take off. I wasn’t told to remove my boots until I entered MRI room. He and another man got me into the unit but when I was pulled out some way through there was someone different which was strange. However this woman was very nice and kind.

Kernow Psychiatry

Psychiatry

From start to finish it was a worthwhile experience, we were made to feel welcome and Jemma helped us to feel at ease by her warm gentle approach. Even though we were anxious about the assessment, we were able to trust that Jemma knew and understood how my daughter was suffering and her knowledge was evident by her questions and responses. My daughter broke down in tears at the end of the assessment because at last someone understood and validated her

Mr David Rose

Cardiothoracic Surgeon

An excellent explanation of what the various tests meant together with a concise and clear explanation of the process that needs to be followed. Subsequent letters to other interested parties (including myself!)were produced within 24 hours of my consultation setting out what we had discussed and agreed at our meeting. I can't recommend Mr Rose highly enough and asked that he carry out the necessary procedures.

Mr Sam Dobson

Obstetrician & Gynaecologist

Mr Dobson was incredibly kind and approachable and always made me feel listened to. I never felt rushed as we discussed the options available to me. After years of feeling ignored and being told there was nothing wrong with me, I feel so grateful to have been offered solutions to my issues. Since my surgery, my quality of life has already improved immensely.

Miss Stella Ivaz

Urologist

Miss Ivaz made me feel entirely at ease despite the topic being sensitive and extremely private. I felt more able to discuss my condition openly than I have during previous discussions with other urologists. Miss Ivaz was able to explain medical issues and treatment options very clearly. I would not hesitate to revisit Miss Ivaz if the need were to arise.

Dr Alex Everitt

Neurologist

Dr Everitt is very professional but most importantly very kind and considerate in dealing with such a difficult and complex illness. He always helps to make my wife relaxed and shows great patience during her visit. Dr Everitt is extremely good at explaining very complex issues in a way that we can understand and he ensures that we do.