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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

I had two excellent experiences at the Cleveland yesterday. First Norman did the most thorough and careful echocardiogram. He took endless trouble so as to give the cardiologist views of my heart and its valves from every angle and perspective. The cardiologist was most impressed and helped by all the additional information this gave him. Dr Sam Dawkins, my cardiologist told me and showed me by using these images how well the TAVI and the reduction of the septum are working as they have not only hugely improved flow through my aortic valve but also through my mitral valve. Dr Dawkins is a brilliant cardiologist and an amazing thinker. I was faced with open heart surgery to replace two valves and excision of thickened areas of heart muscle; a very risky operation with a long and maybe unsuccessful period of recovery. Dr Dawkins devised the novel procedures he carried out on me on 24/10/24. The success of this is totally down to his skill and the trouble he took. He was excellently supported by the doctors and staff of the Cleveland during the operation. I hope he is able to share the knowledge of my operation with other cardiologists so more patients can avoid open heart surgery and be given back their health the way I was. Thank you Dr Dawkins

HCA Healthcare UK

General Practice (GP)

I had my varicose vein scan with Louis and honestly couldn’t have asked for a better experience. From the start, he made me feel relaxed, comfortable, and confident that I was being properly looked after. Louis explained everything in a really easy-to-understand way and talked me through the scan as it was happening, which helped put me completely at ease. The ultrasound was very thorough, and it was clear he really knows what he’s doing, nothing felt rushed, and he took his time to check everything properly. What I appreciated most was how calm and reassuring Louis was throughout the appointment. He made sure I understood what was going on, what the scan showed, and what the next steps might be, without using complicated medical language or making it feel overwhelming. The whole appointment felt professional but friendly, and I left feeling informed, reassured, and confident in the advice I was given. If you’re feeling nervous about having a varicose vein scan or don’t know where to start, I would 100% recommend seeing Louis. You’re in very safe hands.

Dr. Olena Edwards-Skadowska

Psychotherapist

I came to Olena at a really difficult time - navigating a major life transition and feeling completely overwhelmed. Over the course of 10 sessions, she helped me work through the crisis using EMDR, and I can honestly say it made a profound difference. What struck me most was Olena gentleness. EMDR can feel quite intense, but she created such a safe space that I felt able to go to the difficult places I needed to explore. She has this calm, steady presence that made me feel held throughout the process. The changes have been tangible. My sleep, which had been awful for months, has improved significantly. But more than that, Ive regained a sense of clarity that Id completely lost. I can think more clearly, make decisions without feeling paralysed, and Im moving towards a much calmer mental space. If you're going through a major life transition or crisis and feeling stuck, Id highly recommend working with Olena. She truly helped me find my way through.

Professor Matthew Winter

Oncologist

Professor Winter is amazing, and I cannot recommend him highly enough. I have been a patient of his for the past 10 months, and throughout this time he has been consistently caring, compassionate, kind, and honest. He always takes the time to explain my treatment options clearly, listens carefully, and answers all of my questions. I especially appreciate how knowledgeable he is and how he stays one step ahead with new and ongoing treatments, which allows me to focus on the here and now with confidence. He makes me feel safe, incredibly well supported, and truly cared for. Professor Winter is also surrounded by a wonderful team who are equally caring and supportive. Their collective care has made a significant difference to my mental attitude and overall well-being. I feel incredibly privileged to have met such wonderful people and to receive such exceptional care.

The Dental Clinic Portishead

Dentistry

I required emergency treatment to a broken tooth , From the initial call to the dental practice meet with a professional receptionist and an appointment made. The actual visit with dentist (Simon Robertson) was at is normal excellent standard by explaining what dental work was required to resolve the situation of which he completed explaining each task as he progressed with no drama or problems. The total experience was highly professional and would recommend this practice to anyone

Dr Mohammad Ghazavi

Dermatologist

I had a great experience with Dr. Ghazavi for my acne and acne scar treatment at Skinhorizon Clinic. Dr. Ghazavi was very knowledgeable, patient, and took the time to explain every step of the treatment plan. I felt genuinely listened to, and the approach was tailored to my skin needs. I’ve seen noticeable improvement in both my acne and scars, and the care throughout was exceptional. I highly recommend Dr. Ghazavi for anyone seeking effective and professional acne treatment.

Dr Sayan Sen

Cardiologist, Diagnostic Pathway Specialist

I recently visited Dr Sen regarding heart palpitations and chest pain. From the outset, Dr Sen was very clear and reassuring about the diagnostic process. He explained the plan thoroughly and even arranged some same-day work (monitor to be fitted), which I really appreciated. I was also given clear timelines for the next steps, which helped me feel informed and confident about the process. Overall, I felt well cared for and would highly recommend Dr Sen.

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

Spire Manchester Hospital provides an extremely well run and professional service. The reception team were friendly and efficient, the waiting areas were calm and clean, and the clinical staff showed real care and attention at every step. Communication was clear, appointments were organised on time, and the overall experience felt respectful and genuinely focused on patients. An excellent standard of healthcare that I would readily recommend to anyone.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

The entire Delamere team have been caring, focused and attentive. The recovery program has been detailed and aligned to my specific needs. The facility is exceptionally well looked after and the accommodation is superb. The net result of all of these factors has allowed me to focus on my recovery to the exclusion of everything else. I would strongly recommend Delamere to anyone looking to recover and rebuild their lives.

Unblocked Thinking

Coaching

I had a set of ADHD/Autism coaching sessions with Jo, and she was consistently supportive and understanding throughout. She helped me talk about how hard I find things without shame, which felt incredibly important. Together we made and implemented a plan that was realistic and achievable rather than overwhelming. I left feeling understood, supported, and much more positive about moving forward.

Dr Henry Grundy-Wheeler

General Practitioner

Dr Grundy-Wheeler is an exceptional practitioner. He puts you at your ease and carefully explains everything. He has a very professional manner coupled with a welcome sense of humor. He genuinely cares for his patients with a bedside manner second to none. I highly recommend him and he has certainly been instrumental in improving my numerous ailments.

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

Has a great experience. Was an indeoth cgst about my hormone history and very fast blood resets and only in a few days had them back and an appointment to chat through. There was an immediate red flag and in a few days had the right medication and started to feel better in only a few days. Also check up texts which made me feel so supported

Mr Damien Yeo

Ophthalmologist

All the staff were friendly and helpful, putting us as parents and my child at ease. They were thorough in all their checks and made sure to keep us updated every step of the way. They included my child instead of talking about him, they asked him to answer appropriate questions and gave him choices to make.

Mr Ahmed Shalan

Vascular Surgeon

Explains everything in detail to me. Made to feel comfortable in his presence and will answer any questions you are unsure about. Feel confident in his professionalism and feel like I have built up a good patient/doctor relationship for our future consultations and any surgery I require. Thankyou

Mr Hemal Raja

ENT Surgeon

We went into our appt 1 hour late due to delays at the hospital However, the consultation with Mr Raja was very thorough and he considered all options available and seemed invested in attempting to improve the situation with my persistent ear problem and hearing Thank you we are very pleased