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Dr. James Howard

Cardiologist

I had an exceptional experience with Dr Howard and cannot recommend him highly enough. From the outset, the consultation was calm, professional, and reassuring. The cardiac MRI itself was conducted efficiently, but what truly set this experience apart was the time and care taken afterwards to explain the results. The findings were explained clearly, systematically, and in a way that was both thorough and easy to understand, without being rushed or patronising - this shouldn’t be taken for granted! I’ve had previous imaging visits where I didn’t feel like I fully understood the results or the next steps. Every question I had was addressed thoughtfully, with clear reasoning and genuine engagement. I truly felt heard by Dr Howard. It was obvious that this was a clinician with deep expertise, but also someone who places real value on patient understanding and reassurance. I left the appointment feeling fully informed, confident in the conclusions, and reassured about my future care. I felt like I received outstanding clinical care, combining excellent diagnostic expertise with exceptional communication and genuine warmth. I would not hesitate to recommend Dr Howard to anyone seeking high-quality, patient-centred cardiac care.

Skylight Psychiatry

Psychiatry

The communication from Skylignt is poor. My final report stated I did not complete 2 of the questionnaires, which I did, as I saved copies of my answers in case technology failed. Nobody chased these missing questionnaires and the response time when I did contact the admin team was 15 working days each time. All of the timescales I was told from start to finish were very inaccurate. Some of these timescales are still on the website. From referral to acknowledgement I was informed 6-8 weeks and it was 9 weeks. From acknowledgement/forms to initial appointment I was informed 8-12 weeks and waited 16 weeks. From assessment to report I was told 8-10 weeks and it was 14 weeks. I have been told 9 months from October until medication titration, but I can’t trust that this timescale is accurate. The staff are very friendly and helpful and brilliant when you do have an interaction with them, but the volume of work must be beyond current capacity to provide such inaccurate information to patients who are seeking support/diagnosis for a condition that requires accuracy and creates a high level of anxiety.

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

Overall experience was poor. After initial consultation I had little or no contact with the hospital, any contact was initiated by myself. Clear lack of communication between departments. I had already paid for my procedure and waiting for a surgery slot. Surgery was scheduled for a Wednesday but received a call the Friday before basically saying if I didnt drive up that day and do a blood test, the operation couldn't go ahead. Luckily I was in a position where I could do that but imagine if I had kids, couldn't get out of work, had no car/transport. The list goes on. The actual surgery seems to have gone well. (1 week post op). But.... the whole experience was pretty poor, no, very poor. I'd have been upset if this was the NHS but this was a privately paid procedure and if it wasn't for the fact that I had already booked time off work, staff cover, kennels for my Cane Corso's (which wasn't cheap) I genuinely would have asked for my money back and gone somewhere else.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

It was OK. Sorry this system doesn't allow me to write why I went there and therefore wastes my time! I was there for a Pre op assessment. My Op is 9 Feb 2026 under Dr Panos Gikas. I asked him if I could attend this clinic as it is nearer where I live. The. appointment was alright. The only issue I had was that when it came to having a blood test, they insisted that I had to have 2 separate ones in each arm? I get blood tests regularly as I have a long term condition. The first one was relatively pain free which was performed by Isabella. The second was performed by Riggs(?) and was unneccessarily painful due to him holding down the needle when it was in my arm. I was not happy about that. I did not understand the reason for the second blood test, when one is usually fine and if more blood is required, then usually another vial is attached as necessary.

Dr. Min Yi Tan

Obstetrician & Gynaecologist

Dr Tan provided incredible support throughout my pregnancy and delivery. She communicated information thoughtfully and clearly, always taking the time to explain things in a way that felt reassuring rather than overwhelming. I truly felt that she had my best interests in mind every step of the way, especially during labour. During moments of uncertainty, she was especially calming and made me feel confident in the decisions we were making together. Her care, professionalism, and compassion made a huge difference in my experience especially as this was my first pregnancy, and I’m so grateful to have had her as my doctor. I enjoyed being looked after by Dr Tan, and would highly recommend her to anyone looking for a consultant who is highly intelligent, knowledgeable and genuinely caring.

Deanbrook Practice

General Practice (GP)

1. We were wrong footed by the entrance barrier, but luckily another patient was close to the entrance button. 2. Parking was tight - we had to park in the radiology section, but hoped that would be ok. 3. The surgery was wonderfully light and airy and spatially arranged in such a way that each patient could have space and privacy. 4. The staff i have spoken to on the phone were immensely welcoming and efficient, as were the ladies on the desk on arrival 5. The loos were wonderfully clean and airy. 6. Dr. Johnstone was most welcoming and sympathetic. I can't make the next step work, which is to review Dr. J. On only one visit, my experience was very positive. She was clearly listening to what i was saying, and made a very quick referral, for which I am very grateful.

Newmedica Leicester

Ophthalmology

From the moment I arrived at reception until I left at the end of my assessment I was treated really well. Reception staff were really friendly and respectful and explained the paperwork to be completed and assured me that the wait would not be too long. I was called within 5 minutes by the first nurse who carried out all the necessary basic checks explaining everything really clearly. She then sent me back to the waiting area until the doctors were ready to do the final assessment again I only waited about 5 minutes before I was called to the examination room. The doctor explained really clearly what all the tests were for and what would happen when the procedure was to be done. A very pleasant experience from start to finish

Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

I always find the receptionists at The Holly difficult to deal with. The booking in experience is poor as one often has to wait for ages whilst the receptionists are on the phone or chatting or apparently doing something on their computers. It is a pity as the doctors and nurses and other staff including the porters at The Holly are extremely good. The receptionists in both the outpatients area and the scan receptionists need better training and better management. I would say however that the GP area receptionists and the front desk receptionists are very nice and very helpful so I have no issues with them.

Mr Michael Green

General Surgeon

Mr Green has carefully explained the procedure, answered my many questions and reassured me about any worries. From our first meeting I was impressed with his professionalism, attitude and knowledge. I didn't feel any pressure to go ahead with the procedure. I felt well looked after and supported throughout the entire process and after the operation too. I can not fault anything. I'm INCREDIBLY grateful for such expertise, care and kindness. It was wonderful staying local too. I would (and already have) recommend Mr Green and the Mount Stewart hospital to anyone. Thank you!

Mr Lee David

Orthopaedic Surgeon

I had a total knee replacement on 11 December and 7 weeks on, I have been discharged. Mr David was amazing, giving clear and easy to understand details of my operation. The first night was painful until my meds were sorted and Mr David visited me after the operation to reassure me of my recovery. I have followed all my physio exercises and I am so pleased with the results. But overall, I am no longer in any pain. I will need my other knee done at some point and will definitely be contacting Mr David for my next operation. Thank you.

Professor Francisco Leyva-Leon

Cardiologist

Listening, compassion, understanding and the ability to communicate in a clear and considerate manner are qualities most patients look for from a medical professional, together with a desire to seek the route cause of a problem and not simply seek to mitigate the symptoms. I was so pleased that Professor Francisco Leyva-Leon demonstrated all of these qualities and having discovered the root cause of my issues, provided the solution. I am very grateful to him and would not hesitate to recommend him

Mr Sarmad Kazzaz

Orthopaedic Surgeon

I recently underwent a C6/7 disc replacement with Mr Kazzaz, and I cannot recommend him highly enough. From the first consultation, he was incredibly thorough in explaining the procedure, potential risks, and expected outcomes. His professionalism and expertise put me immediately at ease during a stressful time. My procedure went flawlessly, and the follow-up care was excellent. Highly recommend for anyone needing spinal surgery.

Practice Plus Group Hospital, Plymouth

General Surgery, Imaging (Scans), + 2 more

My visit was well run with all preparations going smoothly. Apparently it was rather difficult to waken me after the operation and therefore had to remain overnight. I was told that I would be contacted approximately four weeks after, but this didn’t happen. I would have liked to have been explained the reason for the problem with my awakening as it might be useful should I need a general anaesthetic in the future.

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

The staff were so helpful and friendly. I went in to my appointment straight away. I had my follow up consultation with Mr Luke Cascarini. He works with you in such a kind and approachable way so that you get the best care. He is so knowledgable and was able to answers all my questions. I’m so grateful that I got referred to him as I finally have answers that I have been searching for, for many years.

Mr Tarek Abdel-Aziz

General Surgeon

Doctor Abdel Aziz is an amazing Doctor/Surgeon. Suffering from high anxiety, I was very nervous about the parathyroidectomy, but I honestly felt reassured, comfortable, and in safe hands from the initial visit to the day of the operation. I can only thank Doctor Abdel Aziz for his professionalism, care, attention and availability to answer all my questions and conduct the operation successfully.

Mr Feiran Wu

Orthopaedic Surgeon

My experience with Mr Wu for my Carpal Tunnel surgery was second to none. Throughout the whole process I was kept well informed about everything that was going to happen. My surgery went perfectly, and already (within seven weeks) the scar is almost invisible, and have full use of my hand. Mr Wu has been a pleasure to deal with, and I would highly recommend him.