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Mr Stefan Weitzel

Orthopaedic Surgeon

My initial consultation was friendly and efficient but the X-ray was not available owing to a powercut that suddenly lost access to the computer! I was overwhelmed a few days later when I phoned to ask if I could do anything to chase up the X-ray, as I was more than eager to be offered a date for the operation, and your team went above and beyond the call of duty to reach Mr Weitzel on the phone despite his being on holiday and to call me back to offer me an operation of 5 August, the date that I was thrilled to accept. During my stay at Blackheath Hospital I was given exemplary care by every member of staff and my recovery has been steady despite my attempting to return to work perhaps rather earlier than was entirely wise. The difference is transformational, and I'm now bouncing around once again after a period when I was having difficulty even walking across a room. Thank you for making so much difference to my life!

Mr Jawad Freites

Obstetrician & Gynaecologist

A truly phenomenal experience for me. I am a young woman dealing with intimate issues and pain. It affects my bladder, womb and bowels. As expected it’s an uncomfortable topic to discuss and surrounded by a lot of shame. The team I met with were truly incredible and Mr Freites is a wonderful consultant. I felt very safe and comfortable every step of the way, was reassured constantly and asked for my informed consent for everything. Most importantly, everything that was being done to me was talked through and explained. All the information I was given was detailed, yet clarified to make sure I understood. Finally having a diagnosis, understanding what’s happening to me and what can be done, has filled me with hope again and I am very grateful .

RTN Mental Health - Private

Diagnostics & Testing, Psychiatry, + 1 more

The most stressful and frustrating part of using RTN services is the lack of communication and poor response times. I have used RTN both via the right to choose path and for a private assessment. You would expect the private service to be quicker and have better communication but this has not been my experience. It is impossible to get hold of anybody. I have sent multiple emails and left voicemail but there is no sense of urgency in responding and waiting times are long. You don't even receive an acknowledgement or holding email to manage expectations. Some very basic and easy changes could be made to make the customer experience so much better.

Spire Parkway Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 16 more

The professionalism extended seamlessly to Spire Parkway Hospital, the entire team. Every member, nurses, clinical staff, and support personnel, was consistently kind, efficient, and supportive. On the day of my surgery, they created an environment where I felt safe, informed, and respected. Their coordination was flawless, and it was clear that they operate with mutual trust and a shared commitment to patient wellbeing. Thank you Sunita W.

VIP Hearing Solutions Eastcote

Audiology

I received excellent person centred care. I came for wax removal and discovered I had an ear infection that needed treatment first. The audiologist was very helpful and gave me a referral letter to see the Doctor and once the infection has cleared I could return to complete the wax removal . The Receptionist was welcoming , friendly and helpful from my first phone and on my two visits . Thank you

OSD Healthcare

Pain Management, Breast Surgery, + 47 more

Everyone was so lovely and helpful. I was very anxious but was put at ease and felt safe and well looked after. Premises were clean and comfortable. I was warm and as relaxed as I could be thanks to staff. I particularly felt very thankful and impressed by how my daughter was called and kept up to date in order to time her picking me up with an Uber. This meant a lot to us. Thank you.

Dr Andrew De Burgh-Thomas

Sexual Health Doctor

(A bit late to complete this- I apologise!) Great consultation. Exactly what I needed and for the first time in my ongoing issue I wasn’t presented with a simple temporary fix and way of managing it. I was offered an extended line of treatment to not just control the problem but look to getting rid of it. The care I’ve wanted and needed! Very grateful

Dr. Harneet Hundal

Psychiatrist

A complete lack of empathy for my experince, suffering or having lost my daughter. No interested in finding out about me - seemed mire interested in any I had been to the nos , that it was a mechanical problem. I didn feel treated like an individual. I wa left unseen, unheard, scared and had shred all about myself before we met in writing.

Ms Amanda Leogue

Dental Care Professional

Amanda is so kind, calm and patient, really making sure to give my teeth a thorough clean without rushing. I have a few areas of sensitivity in my gumline but she handles them with care and the process has always been pain-free. The advice given about my dental routine is clear and helpful. Thank you Amanda, you're a star.

Aion Clinic

Psychiatry, Psychotherapy

The service provided at Aion was exceptional. This was my second KAP course, and the support that I received throughout was brilliant - from exploring what was needed, the intent for each session, the flexibility in sessions and the practical delivery. I am now in a different place and very grateful to Aion for that.

Nuffield Health Wolverhampton Hospital

Breast Surgery, Cardiology, + 13 more

Excellent service throughout the whole time. Friendly, helpful staff and very good care. Dr. Menon was kind and efficient and listened to me when I queried whether a throat spray which he mentioned was necessary. I had experienced discomfort after a procedure during which a throat spray had been used previously.

Mr Minhal Chatoo

Orthopaedic Surgeon

My appointment with Mr Chatoo was good. He was on time and explained how he was going to proceed. The only complaint I have (which I found out later) is that he had my date of birth wrong and made me 3 years older than I am! This probably wasn't his fault as he was most likely given the wrong information!

Butterfield Osteopathy

Osteopathy, Paediatrics

Bella has been thoroughly professional, friendly, and wonderfully explanatory and communicative regarding my ongoing therapy. The therapy itself has, over the course of the year , with the change in symptoms and developments in the treated condition, has been extremely helpful and faultlessly carried out.

Quality Dental : Shoreham

Dentistry

I attended your dental surgery on Wednesday 26th November 2025 and was seen by Seren Rhian Mirza-Davies. I found her to be professional, polite and informative. I am pleased with the manner in which she treated me. I also compliment her assistants, who were professional in their role too.

Mr Neil Segaren

Orthopaedic Surgeon

10 out 10! Everything was explained clearly in a way my 12 year old could understand and in a manner that was both calming and reassuring. The surgery and care that has been shown to my son has been exemplary and we couldn't be more grateful for the help we have received from Mr Segaren!

Mr Gautam Reddy

Orthopaedic Surgeon

I cannot express my gratitude enough to Mr Reddy. I have lived with pain for so long and he finally gave me hope. He listened to me, he was kind and empathetic and explained what would happen next and time lines. Thank you so very much.