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Kingsbridge North West Hospital

Audiology, Cardiothoracic Surgery, + 29 more

I am at Kingsbridge Hospital for partial knee replacement surgery. Surgical Ward 1 - 28/11/2025. I am writing to express my deepest and sincere thanks for the outstanding care I am receiving during my stay at Kingsbridge Hospital, Ballykelly. The professionalism and kindness I am receiving during my care is outstanding. Sarah, Kerry, Laura & Kim (night staff) from Ward 1 have all been wonderful, nothing was any trouble and I want to thank them for going above and beyond to ensure my well being. Unfortunately, I can’t remember all the names of the staff on ward 1 when I booked in, but again these staff were amazing (Keavsa/luke). I have felt very at ease during my stay and that has come across naturally from you all. You deserve recognition for all your hard work and care you have provided. Please convey my heartfelt thanks to all the staff involved in my care, including the doctors Mr Acton, Dr Brian OG McLary and their team who showed exceptional expertise. Not forgetting the physio. (Fiona)? A big heartfelt thank you to you all. Joanne K

St Joseph’s Hospital

Audiology, Cardiology, + 22 more

I had a total knee replacement and from start to present, I have been treated amazingly. All staff are amazing and simply brilliant at their job and in particular care of patients. Special mention to Salmon (Sal) who looked after me on the day post operation. he was superb, so helpful and patient. The team that looked after me immediately post op, were terrific, so kind and understanding. Mr Gillespie's pre-operating team were so reassuring especially when I was so nervous regarding the spinal block. Thank you to everyone for such superb care and attention. Although I was in tremendous pain post op, I can now reflect and appreciate who well I was looked after and especially the individual care and attention displayed by the team - very simply 'thank you'

Candover Clinic

General (Internal) Medicine, Physiotherapy, + 19 more

Received urgent call requesting blood test for tolerance to Dye. I Moved appointments for that afternoon to facilitate a flying visit. After arrival kept waiting for 35 minutes until I asked reception as was needed elsewhere and was told phlebotomist would be with me shortly. With Phlebotomist approx 3 minutes, total time 50 minutes and 50 miles traveled Then had to wait 9 days for scan which was only scheduled following chase-up from private GP. On presenting for CT Scan was told that they did not require blood test as procedure did not indicate use of dye. Most unimpressive communication and administration throughout

Mr Keval Patel

Urologist

Mr Patel obviously has vast experience in his field. He was very reassuring and patient with listening and answering any concerns I had. I needed to be seen as quickly as possible due to commitments abroad and he did everything he could to help and expedite things for me. My surgery was quick and didn't leave me with any pain. I would highly recommend him and will not hesitate to go back to him for my follow ups. I must also add that his secretary Abbey was fantastic. She was kind, helpful and very organised in everything she did and made me also feel at ease with anything I asked her.

Professor Alwyn D'Souza

ENT Surgeon

Professor D’Souza is a constant source of reassurance and demonstrates a deep experience in a gentle and thoughtful manner. His approach is very educated, but pragmatic. In the case of my surgery, he gave excellent feedback on what made my revision difficult, while also explaining very clearly intraoperative discoveries that created problems he had to work around. For the first time in 16 years since a severe injury to my nose, I now see the light at the end of the tunnel to this journey and I owe this to Professor D’Souza.

Ms Mahwash Masood Babar

General Surgeon

Ms. Mahwash Babar was highly professional and reassuring during a potentially difficult time. She knew exactly what was required and made sure the imaging and blood work was organised. The LondonClinic provided a comprehensive service where the customer’s interest prevailed throughout. The total time elapsed from my initial call to the hospital to having all examinations and diagnostic test conducted and the results back was less than 48 hours. A process that would have taken many weeks at best through the NHS. Thank you.

New Forest Psychiatry

Psychiatry

I was made to feel comfortable right from the start. To my surprise, there wasn’t even a hint of awkwardness. The level of questioning was perfectly balanced - just enough to gather insight without overwhelming me. I often get tearful when explaining myself, but that feeling was almost instantly eased the few times it began to surface. I felt understood, and that made all the difference. Thank you for starting the journey of unravelling this for me. I feel a huge sense of relief.

Mr Quen Tang

Orthopaedic Surgeon

Couldn't praise Mr Tang anymore. From the moment I met him, kind, knowledgeable, calm, and I felt at ease even though I ripped my bicep less than a day before meeting him and was in a serious amount of pain. There wasn't a question he couldn't answer, and the surgery was as painless as it could have been. He did say he has never seen a bicep recover so quickly, which I am very proud of; however, I think that was more him than me. Thank you again.

The London Clinic

Geriatric Medicine, Haematology, + 13 more

The London Clinic offers such a comfortable and clean environment, clinical in all the right ways, but still homely and warm. It feels far less “hospital-like” than most medical settings, which really helped me relax. The staff were all friendly, welcoming, and genuinely approachable from the moment I walked in. And the unlimited coffee on tap was a lovely touch! Overall, a calm, high quality clinic experience that made a big difference to my visit.

Dr Chitrabhanu Ballav

Diabetes & Endocrinology Specialist

I recently had an endocrinology consultation with Dr Ballav and found him to be easy to talk to, professional, direct, and thorough. My blood test results and follow-up testing were delivered promptly via electronic communication, as requested, avoiding any postal delays. His PA provided efficient follow-up, ensuring that consultation appointments were arranged smoothly and without difficulty. Overall, the process was clear, timely, and reassuring.

Knightsbridge Doctors

General Practice (GP), Imaging (Scans), + 5 more

My experience at Knightsbridge was truly exceptional. I arrived early but the team was delighted to let me wait comfortably in the warm. When I was ready to be seen, I was greeted by Dr Michael Smith. His friendly and welcoming nature instantly put me at ease, even though I was already feeling anxious. The medical exam was done with professionalism and Dr Smith talked to me throughout which I appreciated. I can not express my gratitude enough.

Mr Michael Adamczyk

Obstetrician & Gynaecologist

Mr adamczyk and his team have been amazing. the day of my operation I felt so at ease being given all the information I needed to know about my procedure before had and once I was out of surgery he came to my bed side to inform me of how the procedure went. I’ve since then been in contact with the secretary and nurse and today see Michael and they’ve all been approachable and professional when answering my queries

25 Harley Street

Allergy Medicine, Audiology, + 27 more

I made contact with me Khan’s office after a bad experience. I was reassured by his CV on your website. My experience is as follows: Mr Khan’s considerable expert clinical knowledge, experience and skill combined with his quiet calm and supportive manner has made me feel safe and reassured to continue with his care management plan to maintain my good health. I made a good decision to attend 25 Harley Street.

Harley Street Hearing

Audiology, Ear Care

The whole experience of phoning first thing in the morning to make an appointment to have my earwax removel - through to later in morning when it was carried out felt like a “model” experience in care. My audiologist was patient, explained the process and worked efficiently to remove all the wax bringing much needed relief. She also gave me advice on oiling my ear to help the wax dispersal in future.

Mr Hamid Abboudi

Urologist

After my annual health check I had some markers that required further exploration. Mr Abboudi clearly outlined the steps/tests required and comprehensively and clearly explained the results after the various examinations and tests had been completed. Throughout the clinical process Mr Abboudi was calm and professional. His manner is first class and I would recommend him highly.

Mr Jonathan Hughes

ENT Surgeon

Overall it was a calm, professional clinic. Very well organised . Staff seemed happy to be there, and were very helpful. Mr Hughes was a great help, and although probably very busy was willing to spend time to explain everything I needed to know about my diagnosis and the follow up procedures necessary. It was a great experience. Health care as it should be!