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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

Ms Kathryn Tilbury (KT)

Physiotherapist

KT is by far the best physio I have ever been to. I went to KT to help to address a posterior pelvic tilt to help with a hip cam lesion as per instructions from a surgeon. KT took time in advance prior to our first appointment to read through the surgeon notes and very clearly understood what the notes suggested and was able to articulate this to me in a very easy to understand manner. KT really puts her patients first. She took time to understand what my personal goals were on the route to recovery such as getting back to a full gym routine and from the very first session suggested moderated ways in which I could build back up my routine. Under KTs clear and thoughtful guidance I was able to resume some level of exercise far quicker than I ever thought possible. KT provided very thorough instructions during our sessions and in the email write up that she sent after each session. Something I found particularly valuable was that KT demonstrated any exercises she gave me and then would film me doing the exercise on my phone to watch back, with her instructions voiced over the video. KT adapted well to my needs and continued to progress me in each session within what she knew I was capable of. After each session with KT I felt more and more assured and confident in my recovery. I could not recommend Katie enough, her friendly attitude and genuine desire to help not only aided in my recovery but made the entire process thoroughly enjoyable.

Dr. Lewis Raiman

Sport & Exercise Medicine Doctor

Excellent bedside manner with a true desire to get to the bottom of a problem. Free from the often occurring "I am so brilliant vibes" that I at times got from other consultants. Refreshing down to earth, approachable, very friendly. Most importantly, excellent listening skills, does not try to convenience you of a diagnosis after only hearing a quarter but appears to be thorough before making up his mind. Excellent communicator, who gets a patient fully involved, showing pictures to explain and explaining what he sees on a screen. I initially was a bit apprehensive thinking, hmmm has not got 3 decades of experience like some practitioners I saw in the past. On reflection, a good thing, still greatly motivated to make a difference and passionate about what he does. Deos not leave you feel watching the clock (he went over time, thank you) or rushed. Overall so far a positive experience (first consultation). I usually don't leave long feedbacks but if someone "goes the extra mile", so will I. Most importantly, if you had negative experiences before with consultants causing you pain/flare ups in the night and following day(s) due to handling you roughly during an examination, then give Dr Raiman a try. He very carefully moved my limbs with utmost consideration during the necessary examination, which helps building trust.

Mr Andrew Northeast

General Surgeon

Mr Northeast examined my condition at the initial appointment and confirmed that I needed umbilical hernia repair surgery. He explained what the procedure would entail and how my day to day life would be impacted for 4 to 6 weeks after the operation. He also answered all the questions I had about the procedure. He sought the requisite funding for my operation and kept myself and my GP updated on progress. I was fortunate to obtain a cancellation and so my operation date was sooner than I had anticipated. The operation went smoothly and I had very little pain or discomfort following the operation. I subsequently returned to see Mr Northeast approximately 4 weeks after the operation where he examined me and advised me the operation had been a complete success and advised me what I should avoid doing until the full 6 weeks post operation period was complete. Overall I was very pleased with the entire experience and grateful for his expertise.

Dr. Alexandros Georgiou

Oncologist

Dr Alex Georgiou provided an outstanding second opinion for my uncle at a very difficult and uncertain time for our family. Even though he was not the treating oncologist, he showed genuine care, generosity, and commitment to the case, taking the time to review details thoroughly and explain everything with kindness and clarity. He was calm, reassuring, and honest, helping us understand the situation and the treatment plan in a way that gave us confidence and hope. His approach made us feel supported and listened to, rather than rushed or dismissed, which meant a great deal to both the patient and our family. We are deeply grateful for his professionalism, compassion, and willingness to go above and beyond, and we would highly recommend Dr Georgiou to anyone seeking expert oncological advice.

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

I had an initial consultation for varicose vein treatment (following a flyer in the post) and following further investigations/diagnosis I went ahead and had an operation. The whole experience from beginning to end was first class. Everything was fully explained to me and all my questions were answered before deciding on the most appropriate treatment. The operation (under local anaesthetic) went well with a nurse talking to me all the time and explaining everything which was happening as as well as distracting me! My recovery went as planned - and as explained - and a follow up visit to see the consultant was very reassuring. All in all I was very pleased with everything and would not hesitate in recommending Shepton Mallet Hospital.

UK Vein Clinic - Reading

Vascular Surgery

The assessment was very thorough but efficient at the same time. The team on-site put me at ease, demonstrated confidence in their abilities and ensured I understood the problem and potential next steps. The practical next steps (eg costs, timescale and dates) were not the focus of this appointment and therefore, at no point did I feel a pressure to commit. The focus was more on the calibre of staff who would manage my next procedure and we also discussed any medical concerns I had. I walked out of the session thinking why on earth have I held back so long on getting this treatment done! Thanks to the team both the Dr and Fabrizio were incredibly professional and welcoming.

Mr Yathish Shenava

Orthopaedic Surgeon

I first met Mr Shenava in December 2024 for my first consultation. He was unaware that i was undergoing treatment for rectal cancer. I was anxious that i may lose my opportunity to have a hip replacement. Mr Shenava reassured me at every point that when ready I would have the surgery. Mr Sheneva explained every aspect of my surgery and treatment and dis so with care, compassion and professionalism. On 5th December 2025 i had the operation and i am moving better and more mobile than i have been for at least ten years. I cannot speak highly enough of Mr Sheneva and everything he and his team have done - simply first class, thank you!

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Dr Tang was simply wonderful. He was very kind, gentle and understanding of my worries and health problem. He explained the procedures well and reassured me. After the endoscopies he reported back and explained clearly what he had found. All the staff at Hadley Wood were also extremely friendly, competent and reassuring, particularly Nurse Grace. Dr Tangs secretary was extremely efficient and friendly. She was quick to respond to my messages and ensured my consultations and treatment happened smoothly and speedily.

Mr Adel Tavakkolizadeh

Orthopaedic Surgeon

Dr Adel is a total gem of an expert and dedicates time to listen carefully to the patient’s concerns. He explains the diagnosis and outlines treatment options always based on knowledge, expertise and experience. I would recommend him to anyone as he was the only medical professional able to diagnose a problem no other could find. When there was no other explanation and only pain management was offered Dr Adel identified what was wrong and I’m so so grateful for his support. Thank you

Dr. Kevin O'Gallagher

Cardiologist

The experience l had was flawless. Dr. Gallagher was warm, welcoming and eager to help with everything in his professional powers. Coming from a medical background myself, Dr Gallagher demonstarted knowledge based responses to my questions and welcomed any further questions. I would endorse anyone considering a visit to Gallagher for cardiac issues. To add Dr Gallagher's secretary was also very helpful, kind and prompt to respond to my emails.

Mr Tom Jordan

Osteopath

I initially came in with tennis elbow problem but the pain had spread to my back, shoulder, and down my right arm, which was also caused by my computer and mouse setup at work. The sessions included hands on treatment as well as exercises to do at home, and Tom was always clear and easy to communicate with. He managed to fix it in a few sessions and I am now pain free! Very polite and friendly — I highly recommend Tom.

Total Hearing

Audiology, Ear Care

I could not praise Rekesh highly enough! I have a narrow right ear canal and so was somewhat concerned as to how difficult the 'procedure' might be - but I need not have worried; it was totally pain-free with no discomfort whatsoeve and, as a result, I would not hesitate to recommend this practice. I shall be returning again, when required, with complete confidence. Thank you Rekesh!

Clayton Ward at Queen Charlotte's & Chelsea Hospital

Obstetrics & Gynaecology

I had experienced a difficult delivery and spent a day in the High Dependency Unit before moving up to the Stanley Clayton Ward where the midwife team were absolutely incredible! All members of the team were incredibly attentive and supportive when needing advise on breastfeeding and changing, as well as offering round the clock medical care for both mum and baby.

Spire Healthcare Abergele Clinic

My experience at Spire Healthcare Abergele Clinic was excellent. All of the staff were highly professional, but also genuinely warm and kind. From the moment I arrived, I was made to feel very welcome and at ease. The atmosphere was calm and reassuring, and the care I received throughout was outstanding. I wouldn’t hesitate to recommend the clinic.

Perfect Balance Clinic - Cambridge

Nutrition, Osteopathy, + 2 more

I have been seeing Lyanah for physio and she has been amazing! She is very clear about what exercises I need to do to help me at home. The physio treatment I have received has been outstanding. She also referred me to a specialist to help diagnose my problem which I have never had before! So I am very pleased with my sessions with Lyanah!