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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Dr. Guray Eroglu

Cosmetic Doctor

I had a wonderful experience at this aesthetic clinic and couldn’t be happier with the results. From the moment I walked in, the clinic felt clean, calm, and very professional. The staff were welcoming, kind, and made me feel completely at ease. The practitioner took time to really listen to what I wanted, explained everything clearly, and never rushed the consultation. I felt genuinely cared for, not upsold or pressured. The treatment itself was smooth and comfortable, and the attention to detail was impressive. The results look incredibly natural: refreshed, not “done.” Exactly what I was hoping for. I also appreciated the aftercare advice and follow-up, which showed a high level of professionalism. I would absolutely recommend this clinic to anyone looking for safe, high-quality aesthetic treatments with a personal touch. I’ll definitely be coming back.

Mr Chukwuemeka Okaro

Obstetrician & Gynaecologist

I underwent an open myomectomy due to the size and number of fibroids I had, and I am incredibly grateful to have been under the care of Mr Okaro. From the very first consultation, he had an exceptional way of putting me at ease. He came across as confident without being cocky, and extremely thorough in his approach. I was particularly reassured by how much information he wanted before making any commitment to my case—it showed genuine care, attention to detail, and a commitment to doing what was right rather than rushing decisions. Throughout the process, I felt listened to, respected, and fully informed. His professionalism, expertise, and calm manner made what could have been a very daunting experience feel manageable and safe. I would not hesitate to recommend him to anyone facing a similar procedure.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

I attended Spencer Ashford Hospital which was easy to find and was able to park nearby in the carpark using a Blue Badge displayed. Access was at ground level with no steps. Reception staff greeted me straight away and booked me in, provided necessary to complete my procedure. Toilets were easily accessed just off Reception and there is a water machine free. All staff including the medical team that I saw were engaging, jovial yet professional. The atmosphere was calm and relaxing with about three patients waiting. Mr Georgios Papadopoulos explained the procedure that I was undergoing in depth and was unrushed and very calm and inquired whether I had questions. His team were as fantastic ensuring that I was at ease throughout. At no point did I feel under pressure to leave after the procedure.

Dr Bhavini Patel

Neurologist

I recently had a consultation with Dr Patel, and I was extremely impressed with the level of care and professionalism I received. Dr Patel took the time to listen carefully to my concerns, explained everything clearly, and made me feel comfortable throughout the appointment. Their approach was warm, knowledgeable, and reassuring, and I left the consultation feeling confident about the next steps in my care. It’s refreshing to meet a doctor who shows genuine care and takes the time to ensure everything is fully understood. I am very grateful for the support and guidance provided. Highly recommended.

Dr Nicolo Battisti

Oncologist

Dr Battisti was excellent. He had taken the time to understand my clinical situation before our consultation. He was very professional and knowledgeable and he put me at ease during our discussion. He answered my questions and spent time listening to my concerns . I felt I was in safe hands . He explained my management plan thoroughly and I received his comprehensive consultation summery shortly afterwards. Dr Battisti consulted with colleagues quickly and updated me the next day . I would be happy to see Dr Battisti again and would recommend him to family or friends .

Dr Amit Mistry

Psychiatrist

I can’t recommend Dr Mistry highly enough. I first met him when I was at my lowest, and his support and treatment plan helped me navigate an incredibly difficult period. He is deeply caring and attentive, which made it easy to build trust and talk through the hardest things. He consistently offers different options, clearly explains the trade-offs, and leaves the final choice with you. I never felt pressured into a single “one-size-fits-all” plan. Although he is very clinical and pragmatic in the best way, every consultation felt like a safe space for any emotion

Centennial Medical Care

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

Unfortunately, having burnt my fingers and subsequently acquired an infection, I rang the Centre at 10.00. am and asked for an urgent appointment to see a general practitioner. The receptionist offered me two appointments, one at 11.40 am and one at 1.00 pm. I took the earlier appointment and was seen within 10 minutes by Dr Porter. She was very efficient, warm and understanding. I was prescribed medication, which was supplied by the clinic's pharmacy and back in my office by midday. Excellent service, and I thoroughly recommend Centennial

Ms Sangeeta Khinder

Obstetrician & Gynaecologist

Mrs Khinder made me feel calm and relaxed before surgery by thoroughly explaining the procedure. She is warm, reassuring, and easy to talk to, which immediately put me at ease. The surgery went very well, and the keyhole scars are neat. Her aftercare has also been excellent — she takes time to look after you properly and explains everything clearly, which is very reassuring. I highly recommend Mrs Khinder; you will be in very good hands. She combines outstanding medical skill with excellent people skills.

London Digestive Centre

Gastroenterology

I found the reception at ground floor level the only weakness as I was left standing feeling a bit aimless when no one else was at the desk and also I reported someone had been sick in a toilet sink and I was just letting them know, whilst I did not want gratitude for reporting it some greater acknowledgement and action might have been expected. Anyway most importantly Dr Woodland receptionist area and staff on his floor were excellent as they were for Dr Power.

UK Vein Clinic - Birmingham

Vascular Surgery

Not a good experience as I imagined paying privately would give. Unable to get prescription due to Dr putting my name as prescriber ? Telephone answering machine usually and although tried to sort I was left without medication . Reacted to dressings again so not feeling good at moment 😩 Please remember conversation during the procedure makes it a lot more invasive. Hoping this time I will free from pain !

Mr Shamsi El Hasani

General Surgeon

Mr El Hasani has always been professional and calm with straight talking advice in which I have always been grateful for. When you ask questions you get straight answers. He listened to my concerns, gave his professional, very experienced recommendations and never put me under any pressure to accept them. I would highly recommend this surgeon if anyone wants an experienced healthcare professional.

Mr Shanmugasundaram Rajkumar

Orthopaedic Surgeon

I had my Total Knee Replacement on the 20th December.I am absolutely delighted with every aspect of my operation.The Surgeon was amazing I have had no problems at all.I really have had very little pain and I take only Ibuprofen occasionally in the evening.I am walking without any pain and not using crutches or walking aids.I really have been very lucky to get such a amazing Surgeon.

HCA Healthcare UK The Portland Hospital

Fertility Medicine, Paediatrics, + 1 more

We were at the Portland for a weeks stay. The staff were helpful, friendly and professional. I was kept updated and could ask as many questions as I needed. The rooms are fine and clean. The nurses were all pretty incredible. A huge thankyou to them, we saw drs and consultants very regularly so felt reassured throughout.

Montrose Health Group

Psychiatry, Psychology, + 1 more

Online assessment. Very thorough, sensitive assessment by the psychologist. She listened attentively and considered all that was said. She was compassionate and understanding in her approach and friendly. The administration staff have been efficient, timely and respectful. We have had a good experience with them.

OCL Vision London

Cosmetic (Aesthetic) Medicine, Ophthalmology

I had a YAG procedure done by Allon Barsom. He and all staff in the clinic are super professional. All steps are explained in detail and I felt very at ease, as a couple of years ago when I had my cataracts done. OCL Vision is highly recommended by me.