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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

Dr James Thing is a miracle worker—I am now walking almost completely normally for the first time in almost a year. I had a Baker's Cyst which he drained and injected. I had limped into his office, barely able to walk and I (almost) skipped out. He did a scan on my foot but wouldn't do an injection until I had an MRI. This is good medicine as he wanted to be sure he was injecting in exactly the right place, and indeed, he wanted to make sure an injection was the right thing to do (which it was). The foot is so much better. I am back to walking my normal 4 ½ -5 mile routes without much difficulty. Dr James Thing is a brilliant doctor! What I like is that you go in, he does an ultrasound to make a diagnosis, and if appropriate, he carries out the procedure there and then. No waiting for additional appointments at additional costs. Treatment and relief are immediate. That is amazing to find in this day and age.

Mr Jamie Vatish

General Surgeon

Mr Vatish was attentive and gave clear answers to my questions. He was knowledgeable and helped me to understand the procedure I was about to have. He explained what a biopsy was and how it was taken. He then explained the potential results. Once I was given the diagnosis, he explained the surgery I would have and what he would do in terms of taking a margin of tissue from around the site of the cancer and sending it to the lab. When the results came back, he gave me clear results and was able to answer my questions about my future, giving me examples of how likely reoccurance might be, in terms of percentage. Mr Vatish is a very skilled surgeon. I only have a very slight scar a month after surgery. I would highly recommend Mr Vatish for any surgery required, you will be in very good hands.

Lokman Hekim Health Group

Anaesthetics, Audiology, + 48 more

Merhabalar. Yaklaşık 10 aydır Ankara Lokman Hekim Hastanesi Sincan şubesinden kanser tedavisi alıyorum. Bu süreç boyunca hastanede aldığım tüm sağlık hizmetlerinden çok memnunum. Başta tedavimi yürüten değerli doktorlarım olmak üzere, tüm hastane ekibi her zaman güler yüz ve profesyonel yaklaşım sergiledi. Özellikle değerli doktorlarım Rafet Özay, Yusuf Açıkgöz, Onur hoca, hemşire ablalarım Fatma abla, Sümeyye abla , Merve abla, Ayçe abla, Seda abla , Elif abla, Fethiye abla ve tüm ekip için, tercümanımız Aytolkun ablaya emeklerinden dolayı teşekkür ederim. Tedavi sürecim boyunca hem tıbbi hem insani anlamda kendimi güvende hissettim. Ankara Lokman Hekim Hastanesini gönül rahatlığı ile herkese tavsiye ederim.

Professor Peter George

Respiratory Doctor

Professor George was very pleasant and easy to talk to. I explained the breathing difficulties I have been experiencing and that I had already seen several consultants without any success. He had clearly reviewed my notes beforehand and was well prepared for the appointment. He arranged the necessary tests straight away and was very reassuring throughout. He explained the next steps clearly and took the time to dictate a summary of our discussion during the consultation to ensure nothing was missed and that we were fully aligned. Overall, I am extremely happy with my experience. Professor George is thorough and highly experienced, and I feel confident that my care is in the right hands.

Dr. Arif Hussenbux

Gastroenterologist

Dr Arif Hassenbux and his team were very efficient, very clear instructions given ref. ERCP procedure. I was extremely impressed with the swift and careful treatment by Dr Hussenbux because I was extremely scared and this was day 6 of my A+E ‘journey’ and I was becoming extremely fatigued with added complications due to delay of 5 days plus waiting for my urgent operation- due to no beds and then no space in theatre for my operation. All of Dr Hassenbux team were very good and worked well as a team. They probably saved my life! The people in Endoscopy are excellent and need to be replicated across the NHS as an example of the pursuit of excellence. Thank you.

Dr Marie Le Page

Paediatrician

The most caring, kind-hearted, and warm doctor I have ever met. Having worked in a hospital, I have encountered many consultants, and she truly stands out. She genuinely cares about her patients’ wellbeing, carries out very thorough and in-depth assessments, and never rushes consultations. Her knowledge is exceptional, and she builds an excellent rapport with both patients and their families. Since meeting her, I only take my children to her and would highly recommend her to any parent seeking outstanding care for their child. You are truly a gem — thank you for all that you do.

Fortius Clinic London

Diagnostics & Testing, Hand Therapy, + 14 more

My recent visit to the Fortius Clinic for removal of stitches and a post operative assessment was short, on time and to the point. On arrival, as always for previous appointments, the reception staff were briefed and I was immediately sent to the correct location, waiting time in a comfortable environment was minimal before being called in to see my surgeon, Mr Houlihan-Burne. who took the time to answer a few questions. and assure me that should there be any future queries or worries, he & his staff were always available. Many thanks

Mr Paolo Bosco

Cardiothoracic Surgeon

I first met Mr Paolo Bosco at my pre assessment meeting on 22nd September 2025, Mr Boscoe explained to me exactly what would happen regarding my bypass surgery, He was very professional and answered all my queries and made me feel quite confident I was in very capable hands, He visited me nearly every day following my operation to ensure all was well, I honestly feel this was a first class service and would like to take this opportunity to thank all the staff at ST Thomas's for looking after me during my stay.

St Peter's Andrology

Urology

St. Peter's Andrology provided an exceptional experience from start to finish. The staff, Maria, Professor David Ralph's personal assistant, were incredibly friendly and understanding throughout the entire process. Their support was invaluable, guiding us all the way to surgery and beyond. Afterward, they recommended an excellent IVF clinic, which ultimately helped us welcome our beautiful twin girls. We are truly grateful for their care and expertise!

Associate Professor Alex Day

Ophthalmologist

I had an excellent experience overall. Although I needed a follow-up procedure shortly after my initial treatment, the team acted immediately and handled everything with absolute professionalism. I felt completely reassured, very well looked after, and the aftercare was exceptional. Any concerns were addressed quickly and thoroughly, and I always felt supported. I genuinely couldn’t recommend them highly enough.

Miss Elaine Scott

Obstetrician & Gynaecologist

Miss Scott took great time and care to really understand the medical needs of my daughter, she truly is a font of knowledge in this area and ran a range of test which finally gave us some answers that we’ve been looking for for years. She’s incredibly professional and reassuring, and remained very supportive throughout the process. I would highly recommend her to anyone.

Dr Sonia Dudeja

General Practitioner, Primary Care Doctor

Dr Sonia gave me expert, detailed advice and clearly explained both the pros and cons at every step. She didn’t just advise me, she genuinely held my hand throughout the entire journey, making sure I felt supported and confident in my decisions. She is a friendly, doctor who is approachable, understanding, and highly professional. I would highly recommend her.

New Forest Psychiatry

Psychiatry

Dr Gordon always explains everything and his reasons behind why he is suggesting things. He always puts his patients at the forefront and checks that they are happy with everything. He offers evening phone calls and offers private prescriptions until you can arrange things with the GP. Highly recommend.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

Attended today for follow up with Mr Mohanty and he was very pleased with my progress. I also had a physio appointment half hour later. The staff were also very obliging to arrange suitable appointments. I would most certainly recommend Mr Mohanty and St Joseph’s Hospital .

Steps Together - Elizabeth House

Health and Social Care

I have enjoyed my time at elizabeth house and the staff are really good and have got time for you when you need them and the other people that have been in here have been really good and we help each other out when needed and I would recommend this place as well