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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Marris Medical

Pain Management, Breast Surgery, + 5 more

My first time going to this clinic due to either muscle or muscle strain causing nerve impingement this is my assumption until I get my results tomorrow. The team were fantastic and to say my appointment was the last one of the day they were friendly welcoming and super efficient. Maria at the desk was incredibly sweet and aspiring to talk to and also in providing me with the Information regarding MRI and what to expect. Julius (radiographer) was accommodating friendly and made the MRI scan easier to manage.. Also Sabi (hope I spelt the name correctly) was as friendly and the other two mentioned and altogether they made the whole experience as smooth as it could be. 5 star from me and highly recommended for anyone on the fence debating whether to visit or not so if you have the need to go for and MRI or ultrasound or anything else that they cover that relates to you I highly recommend Marris and in comparison to other clinics around there price was reasonable at a cost of £325 for a lumbar spine MRI bearing in mind this is on the famous Harley Street. I am super happy I chose them and shall be returning for my consultation soon.

Mr Nitesh Patel

ENT Surgeon

I cannot recommend Mr Nitesh Patel enough; I am so incredibly grateful for the care I received. From the very first consultation, I felt I was in the best possible hands. He took the time to explain every detail of my surgery, answering all my questions with incredible depth and patience. His attentive nature and kindness completely eased my anxieties, and he was always there to provide reassurance exactly when I needed it. The pre-care was thorough, and the aftercare has been just as supportive. Most importantly, the results have been life-changing—I can hear so much better already, even so soon after the procedure. I truly appreciate his expertise and the genuine compassion he shows his patients.

Mr David Floyd

Plastic Surgeon

I had an excellent experience throughout. Mr Floyd was highly professional and took the time to explain both procedures clearly and thoroughly, which made me feel informed and reassured at every stage. His surgical technique was exceptional—the suturing was meticulous and precise, reflecting a very high standard of care and contributing to an outcome that far exceeded my expectations. I am thrilled with the results!! I would also like to mention his secretaries, who were incredibly helpful, efficient and kind. I am extremely grateful to the whole team and would not hesitate to recommend Mr Floyd to anyone considering surgery.

Mr Michael Van Den Bossche

General Surgeon

I have had Mr Van den Bossche for three of my surgeries now, and many of my friends have also had him as their surgeon. I trust him (quite literally!) with my life. He understands my busy nature and always strives to get me back to my busy and active lifestyle very quickly - whilst making sure I am taking it easy enough to recover. He always makes sure I know all the risks, and goes out of his way to check on me, and I really like him as a person. His secretary, Rebecca, is always prompt with her responses to me, and is also incredibly kind.

Oval Medical Centre

Cardiology, Cosmetic (Aesthetic) Medicine, + 10 more

I have attended this practice twice now for my son ongoing illness. First visit we have Dr Victor, second we have Justino Monteiro. Both were very professional and friendly. My son who was crying manage to stay calm with both doctors. As a parent I was very happy with the customer care. Also Domingos the practice manager accommodate my son for a last minute appointment in time of crisis, which I was so grateful. Thank you so much for all your attention and looking after my son. I would recommend this place to friends and family.

Mr James Smellie

General Surgeon

Mr James Smellie is my surgeon and I couldn't be happier. His relaxed manner puts one at ease immediately and the information he gives is concise and clearly explained. I couldn't be in better hands and I will be eternally grateful for all that he has done for me. My scar, after just over two weeks post surgery, is almost invisible and placed so carefully and thoughtfully along a muscle line, that in time it will disappear completely. If there had been more stars I could have filled in, I would have. THANK YOU!

Mr Edward Lee

Ophthalmologist

I received excellent care from my Consultant Eye Surgeon, Mr Edward Lee. From my initial consultation for a cataract removal and subsequent surgery and follow up, I was treated with professionalism, kindness and reassurance. Everything was explained clearly which gave me confidence to have the procedure. Thanks to his care, my vision has improved significantly, and I am extremely grateful and I would not hesitate to recommend Mr Lee to anyone seeking expert and compassionate eye care.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

I had my surgery at The Park Hospital and my experience was excellent. The hospital was very clean and well maintained, and all of the staff were extremely helpful, caring, and professional throughout my visit. I felt very well looked after from start to finish. The food was good, there were free hot drinks available, and the physiotherapy support was excellent. Overall, it was a really positive experience and I wouldn’t hesitate to recommend The Park Hospital.

Spire Nottingham Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Obstetrics & Gynaecology, + 23 more

My experience during my visit for day surgery was very good overall. The nurses and physiotherapist were young but capable. The anaesthetists were very helpful both before and after my operation. The surgeon was brisk and efficient. I was perhaps a little surprised that he didn't come to see me after the operation. The quality of the snack I was offered after the operation was poor: crisps and a sandwich with stodgy bread. Hardly nutritious recovery food!

Associate Professor Alex Day

Ophthalmologist

I had an excellent experience overall. Although I needed a follow-up procedure shortly after my initial treatment, the team acted immediately and handled everything with absolute professionalism. I felt completely reassured, very well looked after, and the aftercare was exceptional. Any concerns were addressed quickly and thoroughly, and I always felt supported. I genuinely couldn’t recommend them highly enough.

Mr Ashwin Unnithan

Orthopaedic Surgeon

I found every member of staff very friendly and welcoming (Runnymede Hosp in Chertsey). Also found Mr A Unnithan easy to talk to and I appreciated his full and straightforward explanation about the pros and cons of having a total hip replacement and answered all my questions/concerns in a very professional manner. I feel confident that I am in good hands, when I have my right hip Replaced by Mr Unnithan.

Bristol Menopause Clinic

Public Health Medicine, Obstetrics & Gynaecology, + 1 more

The clinic is easy to find, just off the motorway. I was made a cup of tea when I arrived. The doctor was very pleasant and patient whilst I listed my many and confusing health symptoms. I felt listened to and understood. It was so good to have the time to elaborate in a way that you cannot in a traditional doctor appointment. think we have a plan going forward which will help. Fingers crossed.

Mr Sumit Midya

General Surgeon

At a time when I was in a great deal of pain, I was fortunate to be treated by an extremely attentive and dedicated doctor. I was treated with respect, empathy and professionalism throughout. Even though it was not his specific area of expertise, he made sure to follow me up closely and ensure I was well. I am truly grateful for the care and support I received.

Newmedica Birmingham

Ophthalmology

I went for my surgery and can honestly say I was scared because I didn’t know what to expect but I was made to feel very welcome and the surgery went well all the staff were so friendly and explained what they were going to do would recommend as I had the best patient treatment any person could have thank you

New Forest Psychiatry

Psychiatry

Dr Gordon always explains everything and his reasons behind why he is suggesting things. He always puts his patients at the forefront and checks that they are happy with everything. He offers evening phone calls and offers private prescriptions until you can arrange things with the GP. Highly recommend.