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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Bourn Hall Fertility Clinic, Cambridge

Fertility Medicine, Obstetrics & Gynaecology

I had a Teams meeting today with Angela about my nutrition, as I’m looking for ways to gain weight. She was completely non judgemental, incredibly warm, and made me feel comfortable throughout the whole conversation. She never made me feel bad about my eating habits and was very kind and understanding in the way she worked with me. She gave me really sound advice and clear, practical feedback on how I can improve things going forward, particularly around healthy weight gain. I wasn’t sure what to expect going into the meeting. I half expected to be told to cut out lots of foods and start eating things I didn’t like but instead, she took the time to understand what I like and don’t like to eat. Overall, she was extremely helpful, supportive, and approachable, and I genuinely appreciated the session. I thought she was great.

Dr Ajikumar Kavidasan

Respiratory Doctor

I recently had an appointment with Dr. Kavidasan and I can’t say enough good things about the experience. From the moment I walked in, I felt listened to and genuinely cared for. Dr Kavidasan took the time to explain everything clearly, answered all my questions without rushing, and was incredibly reassuring during what could have been a stressful visit. He organized the tests I needed which were swiftly done by the Imaging Department at Shirley Oaks Hospital. Thank you to the wonderful team at Shirley Oaks everything went smoothly. I left the appointment feeling calmer, more informed, and confident about my care plan. I’m very grateful and would highly recommend Dr. Kavidasan and Shirley Oaks Hospital to anyone looking for a kind, attentive, and trustworthy doctor and excellent service.

Dr Khalid Khan

Cardiologist

We got a private referal to see Dr Khan after being treated very badly by the NHS system. They had failed to identify after many tests my condition. Dr Khan immediately set about finding the root cause of the problem and thereby decide on treatment. Thanks to him installing the latest hi-tech diagnostic monitor It was quickly established that I needed a pacemaker, which was subsequently fitted successfully. Through all my consultations and treatments Dr Khan has been reassuring,, knowledgable, gentle and very kind. He has given me peace when I was in a state of extreme anxiety not knowing what was wrong. I owe a great deal to Dr Khan and regard myself as very lucky to have been under his care throughout my experience.

The London Dermatology Centre

Cosmetic (Aesthetic) Medicine, Dermatology

I felt very confident in Dr Chopra, which was reassuring, and having Stephanie observe the consultation was also positive for her professional development. The advice I received aligned with my own independent analysis using AI tools, particularly ChatGPT, which further reinforced my confidence in both the diagnosis and the prescribed treatment plan. Dr Chopra also addressed additional concerns beyond the initial reason for my visit, offering a broader treatment approach, which I appreciated. While I understand that diagnosing multiple issues within a half-hour appointment is challenging, the consultation was helpful and provided the reassurance and confidence boost I was looking for.

Newmedica Norwich

Ophthalmology

I went as an NHS referral for cataracts and they explained about the various options for both NHS and private. As I work full time and do a lot of computer work I decided to pay to have Rayone Galaxy toric lenses. I am so pleased with the result. After wearing glasses since early teens I am now glasses free! Mr Injarie and all the staff at the clinic were friendly and professional and made you feel at ease. Mr Injarie took time to explain everything and obviously is a brilliant surgeon. I can't thank them enough. I was so nervous about having eye surgery but from start to finish I felt in very safe hands. I would highly recommend.

Mr Tony Chalhoub

Obstetrician & Gynaecologist

Tony performed a very complex robotic myomectomy and endometriosis excision. There were 10 fibroids present the largest of which was 14 x 14 cm. Before I was referred to Tony I was really worried about what all of this would mean for my fertility but I left the surgery with great outcomes with my fertility preserved and am now feeling better than I have in a very long time. Tony took the time to explain everything in great detail and goes above and beyond to ensure his patients are doing well. I feel very grateful to have been referred to him in one of the most challenging experiences of my life. Thank you!

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Experienced staff, many with lived experience who are non judgemental, kind and compassionate throughout the stay. Genuinely friendly and supportive and go out of their way to make sure that guests are as comfortable as possible through the detox and throughout the programme. Staff are always approachable and will support or direct you to whoever can. My vegetarian needs were fully met and the food was plentiful with lots of healthy options. Plenty of options for between sessions with yoga, gym and creative activities.

Mr Tim Biggs

ENT Surgeon

Tim was extremely clear on not only what was happening and what needed to be done to resolve, but also why these things needed to be done. He was also the first person in my care joirney who really listened to my issues and what I felt was causing problems. This led to finding something that was related to what I had been feeling, which had been dismissed on several occasions by the person I had seen previously. I really felt listened to and understood, and confident in my care plan going forward.

Evergreen Richmond Medical

Dermatology, Fertility Medicine, + 7 more

I recently visited this private GP clinic and was extremely impressed with the level of care I received. Booking was straightforward, and I was seen promptly. Doctor Paciello took the time to listen carefully to my concerns, asked thoughtful questions, and explained the treatment plan in a way that was easy to understand. The clinic itself was clean, calm, and well organised. I left feeling reassured and confident in the care provided. I wouldn’t hesitate to return or recommend this clinic to others.

Dr. Kit Wu

Neurologist

Dr Kit Wu has been exceptional. In just three months, she has thoroughly investigated my condition and identified that my long-standing symptoms, previously diagnosed as "migraine" was actually the result of a stroke. I am now receiving the preventative treatment and clinical support that had been missing for the past few years. Dr Wu is approachable, listens carefully, is highly thorough, and has excellent clinical connections. I am extremely grateful for her professional care and expertise.

Woodthorpe Hospital

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 12 more

I had a two night inpatient stay recently after having fairly major surgery at The Woodthorpe Hospital. The individual and quality care I received from my Surgeon, Anaesthetist and Nursing staff made my experience a very positive one. The room was well equipped and the food was good, with every need catered for. Special thanks for making allowances and letting me stay until late in my room on day of discharge. I would definitely recommend this hospital for an overall positive experience.

Mr Daniel Williams

Orthopaedic Surgeon

I was referred to Daniel with a broken scaphoid that had been treated negligently by the NHS and was on pretty bad shape. From the first moment he reassured me that he could get a best possible case outcome, and detailed exactly what was needed both in terms of treatment and from myself to ensure proper healing. The treatment it's self went well, I felt in the loop at all times and I am incredibly pleased with my recovery. Daniel is a master of his craft.

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

Everything was first class from reception to the nurse checks to the kind person who took me to surgery, the surgeon was nice to talk to, the team in the surgery room were efficient and kind. Back on ward the nurses were so lovely. I had a wobble (previous trauma) which unexpectedly made me emotional. They were so kind, non judgmental and all in particular Anna took time to be human - show human support from one female to another. It was appreciated.

Mr Ravi Ray

Orthopaedic Surgeon

Had frozen shoulder surgery with Ravi and happy to say im so glad I did it. Going in I was apprehensive but Ravi put my mind to rest and walked me through it step by step and when it come to surgery day again came to see me to run through everything and with the biggest smile. Once back in my room he came up and moved my arm to show me that it was a success. Now 4 weeks on I have 90% movement back im so happy!

Mr Alastair Kiszely

Orthopaedic Surgeon

I was getting a follow up after having an operation on my middle finger. I was seen early since I was already at the clinic for a physio appointment. It was a quick meeting as I was really pleased with how things were going and Mr Kiszely was equally pleased with the progress of the healing. He was very professional and I am delighted with the outcome of the procedure.