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Newmedica Bury St Edmunds

Ophthalmology

The whole Newmedica process is very impressive. If you find visits to your local hospital depressing, with a thousand corridors and lost souls wandering aimlessly; with long wait times, crumbling buildings and crowded car parks, then you are in for a very pleasant surprise. The staff are incredibly friendly and the procedure is streamlined and well thought through. And the premises are in excellent order with impressive hygiene standards. Everything is immaculately clean. Operationally, whether attending as a private patient or on the NHS, you will receive excellent care. Having never experienced a private/public enterprise before, I have to say I’m impressed. My recommendation? If advised by your doctor or optician that you need eye surgery, then ask to be referred to Newmedica. I realise this revue reads like a publicity handout, but they are GOOD. I had cataract operations on both eyes, which went extremely well. Meanwhile - for a close relative and for different reasons - I have to visit our local hospital on a fairly regular basis. The endless waits, the shuffling of humanity lost in endless corridors, the general poor maintenance of hospital infrastructure… it’s never an uplifting experience. It’s true that you will find good and dedicated staff wherever you go, but some have to perform in adversity, while others don’t. Newmedica is a world apart. Take your pick.

Circle Cheshire Clinic – part of Circle Health Group

Cardiology, Dermatology, + 9 more

From the moment I arrived at the hospital early in the morning, I was met with such warmth and professionalism. The receptionist who checked me in was friendly and reassuring, setting the tone for what turned out to be an incredibly positive experience. Every single member of staff I encountered from the porter who kindly took me to my room, to the nurses who introduced themselves and made me feel completely at home. Went above and beyond to ensure I felt safe, comfortable, and cared for. The hospital itself was spotlessly clean, calm, and welcoming, which made such a difference to my peace of mind. The nursing team truly stood out: they not only provided excellent care and attention during my stay but also took the time to share their own experiences of the same procedure, which helped to reassure me more than words can say. The recovery nurses were so gentle and attentive after my procedure, and the discharge nurse made sure I had everything I needed before leaving. Every person I met without exception deserves a five-star rating. Their kindness, professionalism, and genuine compassion made what could have been a daunting experience feel calm and positive from start to finish. Thank you so much to the entire hospital team for your exceptional care. I am truly grateful and couldn’t have wished for a better experience. You are all absolutely incredible.

Dr. Arifur Rahman

Psychiatrist

I really look forward to my reviews with Dr Rahman and it was a pleasure to see him again today. My reviews are important checkpoints for me and an opportunity to reflect on how I've really been, and Dr Rahman has always offered support and advice where ever I've identified that I'm struggling. Dr Rahman assessed and diagnosed me with ADHD around 18 months ago. I had questioned for a long while that I maybe neurodiverse, but I was hesitant around being formally assessed for many reasons. I explained all of my concerns in my assessment and Dr Rahman met them all with understanding and reassurance. Thanks to him, I tried medication with a realistic idea of what to expect and knowing if I had any questions or concerns in that titration period - I could contact him. I am so thankful that I did, and that I trusted his advice in how medication may (positively) affect other conditions I had suffered with for many years before - that I hadn't considered were a result of ADHD, rather than in addition to. I am now part of community where diagnosis is frequently discussed and as a result, I understand the impact of assessment experience and ongoing care in how individuals view their diagnosis. I consider myself incredibly lucky that Dr Rahman has made this experience and the process of managing ADHD as positive as it can be. 10/10 would recommend.

Dr Hannah Douglas

Cardiologist

I would like to express my greatest gratitude for Dr. Hannah Douglas and her personal assistant, Michelle Ruda, for the exceptional professionalism and care they demonstrated during my recent visits to the Cardiac Clinic. Dr Douglas was incredibly patient, thoughtful and meticulous. She took the time to listen to all of my concerns, and conducted all necessary examinations thoroughly, providing me with the medical reassurance I urgently needed. Miss Ruda was extremely organized and helped plan and arrange the logistics of the many tests required. Given the urgency of my situation, she managed to coordinate these appointments within a very tight window, which was a huge relief due to my upcoming long-haul flight. I simply cannot thank them both enough for the incredible help and care I received.

Mr Divyang Shukla

Orthopaedic Surgeon

I live in a small village within 15 minutes drive to the hospital. I was contacted by the receptionist to make an appointment and was told that the appointment was with this doctor. At retirement age many of your friends and neighbours have also received support and operations at local hospitals, both in the private and public sectors, so, prior to the appointment I asked many locals if they had come across the Consultant and, if so, what was their experience. Of those that had experience of him, there was a unanimous response that he was excellent. I met Mr Shukla yesterday, to arrange my operation, and I would like to confirm I also found him exactly like people had told me. He was friendly, professional, helpful and gave an honest expectation of the outcome

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

I went for a CT colonoscopy scan. The scan itself and people were amazing. I cannot commend them more. I am thankful for all the professionals who conducted this. HOWEVER, I was appalled by the imaging reception staff who were rude and quite frankly nasty to me. I have never been screamed at by staff to sit down when waiting to ask about my appointment. The woman’s name was Edgy and she was with an older guy with glasses. They evidently were having a bad day and as the reception was a mix of NHS and private patients they felt entitled to talk to everyone in a demeaning manor. I felt insulted and hurt when already nervous about the procedure I was having. They need to learn to be kind to sick people.

Happy Kids Dental Marylebone

Dentistry

Receptionist who is on always makes my son feel welcome and allows him to speak comfortably and puts him at ease. dr Amrita is amazing with my son and I don’t know how she manages to make it look so easy when I know it definitely is not and my son gets extreme anxiety at times. She really is good with children especially with autism and makes them feel empowered and in control and does not pressurise when not needed. Happy kids set up in the only dentist my son will allow to see now. We travel quite far for appointments but it is worth it thank goodness for happy kids.

Mr Aftab Siddiqui

Plastic Surgeon

I had my breast augmentation done by Dr Siddiqui, and it’s honestly one of the best decisions I’ve ever made. From the first consultation, he made me feel completely understood, respected, and at ease. He explained every detail with patience and confidence, which really helped me trust the process. The results are absolutely beautiful natural, balanced, and they’ve given me such a boost in confidence. I’m truly thankful for Dr Siddiqui’s professionalism, skill, and genuine care. I couldn’t recommend him more highly.

Kingsbridge Private Hospital Belfast

Anaesthetics, Cardiothoracic Surgery, + 37 more

I arrived for my appointment with 5 minutes to spare. I was called in within a few minutes and was greeted by 2 very friendly nurses who made me feel at ease immediately. They were very efficient and within about 10 minutes had completed all the tests required. I then visited the anaesthetist who went through everything that would happen on the day of my operation in a very understandable language. The whole appointment lasted around 30 minutes and was very efficient professional and friendly.

Mr Vikesh Patel

Ophthalmologist

Mr Vikesh Patel operated on both of my upper eyelids to correct ptosis (droopy eyelids) about two years ago. The results are excellent and my vision is now back to normal. There is no scarring on the lids which I feared most! I and my family are very happy with the service provided with Mr Patel who obviously has a great deal of expertise in this field. In addition to his surgical expertise, I appreciated his commendable bedside manners in dealing with me as patient. Thank yoiu, Mr.Patel

Harley Street Hearing

Audiology, Ear Care

Visited your clinic yesterday. Arrived about 10mins late (appointment was 2.30pm), rang to warn, telephone reply was calm and reassuring, Young lady in the clinic was very polite and friendly. Sorted the problem in about 10mins, everything calm and relaxed. Left ear-piece, the transparent part, was identified as faulty and needed to be posted off to Oticon, return expected in about a week's time. Reception and treatment faultless and very much appreciated.

i came in for my 6/7 week check up after a knee surgery (meniscus tear) i really couldnt be happier! dr Abdelrahman knows im not great with hospitals and explaned whan i needed to hear and kept me calm! first ever surgery and was nervous; on the day his team was brilliant and id like to thank dr elreidy as his part was amazing too! cant them enough! for a first experience i dont think i could of had a better team!

London City Therapy

General Practice (GP), Health and Social Care, + 7 more

Steven is very personable, knowledgeable, and empathetic. He takes time to understand you and adapts his approach to what you need in each session. I came to EMDR with both past and recent traumas that hadn’t been resolved through traditional talk therapy, and working with Steven has made a real difference. I’ve been carrying trauma for years and finally have hope that I can recover. I highly recommend Steven.

Mr Mathias Winkler

Urologist

From the moment I walked into the clinic, I felt listened to, respected, and genuinely cared for, Mr Winkler took time to understand my concerns, explained everything clearly, and offered thoughtful, evidence-based guidance throughout my consultation. Their professionalism, empathy, and attention to detail made a stressful situation much easier to navigate.

OSD Healthcare

Anaesthetics, Audiology, + 47 more

The nurses and assistants were wonderful. The surgeon who performed my procedure however did not listen to me. I was told beforehand that if I experienced any pain I could tell him and he would stop but this did not happen and I ended up crying in pain with a nurse trying to comfort me while he proceeded to ignore me. I’ve found the experience traumatic

Mr Achal Goyal

Orthopaedic Surgeon

My first visit post op was amazing, Mr Goyal spent time to look at my butchers before deciding to remove them. He then spent time explaining what he did during the surgery, and what I should expect over the coming weeks before my next follow up appointment. The whole process I have felt cared for as an individual and not just another patient!