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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

London Trusted Therapy Harley Street

Clinical Psychology, Hypnotherapy, + 1 more

Finally, answers at 50 After five decades of feeling "different" but never quite understanding why, the ADOS-2 assessment at London Trusted Therapy has been life-changing. The professionalism began from my first enquiry - Sofi and Andrew were incredibly accommodating with scheduling and answered all my questions without making me feel I was being difficult. The location at Pinero House is perfect for anyone who values discretion. The reception is small and well-managed, and you're not sat in a crowded waiting room, which I appreciated enormously. The consulting room itself was unexpectedly comfortable - large, well-appointed, and crucially, not intimidating or overly clinical. What impressed me most was the rigour of the assessment. Trish, who conducted the ADOS-2, clearly knew her field inside out and created an environment where I could be myself. The clinical psychologist's evaluation was extraordinarily thorough - they didn't rush, they listened, and the subsequent report gave me clarity I've sought my entire adult life. Having a multidisciplinary team means you're not relying on one person's opinion, which gave me confidence in the diagnosis. Cannot recommend highly enough.

MUMS - Midlands Ultrasound and Medical Services

Allergy Medicine, Breast Surgery, + 31 more

We went today for our gender scan. The waiting room was lovely and was nice to have a drink and biscuit whilst waiting. We were early and went in not long after our appointment time. Once in the scan the two ladies were lovely and so friendly. Our baby was being difficult and didn’t want us to see what gender they were. They checked everything else for us and did all the measurements and checks which we were grateful for. The ladies did everything they could to not have our journey wasted. I first was sent for a wee, then a walk and a hot drink. Baby was still sitting cross legged whilst cuddling the cord so told us to go shopping and then come back. Once arriving back the lady told us to sit and wait and she’ll come get us once she could. Wasn’t waiting long and went back in. Finally was able to see our babies gender. The Ladies loved seeing our baby, laughed with us about their movements as they were active and couldn’t reassure us more that our baby was happy and healthy. Thank you so much for a wonderful experience. We didn’t have the best first experience with NHS but this had made up for it. Will forever recommend this place to friends and family.

᠎ Matthew Allsop

Audiologist

I have been seeing Matthew for 10 years. He is always very professional and caring. I find the audio test a bit stressful but he always puts me at easy. He finds time to chat about what is going on in my life and how I am coping as my hearing loss is quite severe. I can only wear in the ear aids and when I said a year ago that I thought I could do with a bit more power Matthew suggested that the new AI Phonak aids might be best for me but that the in the ear version was not yet available and that it might be best for me to wait. As soon as the aid was available Matthew contacted me, he had the aid ready and spent time explaining how it worked. A month later I saw him again he listened to what I had to say about the new aid and how I coped in different circumstances. He made a number of minor adjustments based on what I told him. He offered further reviews if necessary if I needed any more adjustments and this could be done via the app, saving me having to travel into London. Matthew is extremely pleasant and I am very happy with my new aid.

Mr Zack Best

Podiatrist

Zack treated my son for deep verrucas caused by swimming, and I honestly couldn’t be happier with the care we received. The diagnosis and treatment were done in the same appointment, and everything was handled with so much care and professionalism. My son is 9 years old and was understandably nervous, but Zack was fantastic at keeping him calm, confident, and engaged throughout the treatment. He was reassuring, patient, and made the whole experience far less daunting. The treatment itself was quick and very well managed. We went back for a follow-up today and were given the all-clear, along with a top-up treatment to remove any remaining dead skin and ensure nothing was left behind. Zack explained everything clearly to both my son and me, which really empowered us and reassured us that this was the best course of action. Zack was excellent — funny, caring, and professional — exactly what you want, especially when treating a young child. I would highly recommend him without hesitation.

Mr Raj Nigam

Urologist

I underwent a circumcision procedure after being diagnosed with a medical condition. Mr Nigam and his secretary Jessica were brilliant from the very first email response right the way through to my final review. All my questions were answered promptly and the whole process was managed in a really efficient, dignified and professional manner. My initial consult was arranged within 48 hours of my first enquiry email, and after informing the team that managing this was time sensitive, my treatment was booked within 10 days. I was really well prepared for what to expect and the post-op phase, and truly found that there was little/no discomfort. I'd 100% recommend Mr Nigam and Jessica for anyone in need of his expertise!

Mr Khalid Akbari

General Surgeon

I was in constant agony due to a fistula that had grown through my rib cage and into my chest wall. It was an extremely rare and complex condition, and because of other health issues, I was not an ideal candidate for major surgery. Mr Akbari took the time to fully understand my situation and came up with a solution that allowed him to operate with minimal risk and a much shorter recovery time. Mr Akbari and his exceptional team supported me throughout the process and provided outstanding care. The surgery was a success, and the removal of the fistula has given me a completely new lease of life. I will be forever grateful to Mr Akbari and his wonderful team for their skill, care, and compassion.

Mr Azhar Iqbal

Plastic Surgeon

I recently had a full face and neck lift with fat transfer done by Mr Azhar Iqbal ,this is my second procedure done by him, i put my full trust in him and i was so so happy i did , i was very nervous abt this procedure being done , after long thought i decided on having it done , the results are amazing to say the least , i get so many compliments of how fresh and natural my face looks , i would recommend Mr Iqbal to anybody , the aftercare was second to none i couldnt fault him and his team at Spire Liverpool at all xx

Essex Private GP

Cosmetic (Aesthetic) Medicine, Diagnostics & Testing, + 2 more

I am extremely grateful to Dr Eka for the outstanding care given to my dad. Dr Eka was exceptionally knowledgeable and reassuring and took the time to provide tailored care. He went above and beyond to ensure my dad was well looked after and clearly explained the plan going forward, which gave our whole family great reassurance. A genuinely dedicated and compassionate doctor. I couldn’t have asked for better care. Thank you.

Mr Wissam Abou-Chedid

Urologist

At the age of 54 this was my first experience of surgery so I was nervous to say the least. However, within a few minutes of meeting Wissam, his calm and professional manner, along with his obvious expertise put me at ease. Every aspect of my case was handled brilliantly by Wissam, from the initial consultation, during surgery and the recovery. Wissam was at hand for the entire period.

Mr Will Poole

Orthopaedic Surgeon

I felt in good hands when having my hip replacement operation and was was very well looked after before and after the operation. My one criticism was that ,having met my consultant the day after the operation, the following up meeting was 7 weeks after the day of the operation. An earlier meeting after , say, 4 or 5 weeks , would have been very beneficial .

Pulse Private GP Care

General Practice (GP)

A great experience for my ear wax removal, Dr Allamsetty & team explained throughout so I knew what was happening and what to expect. It can be strange when someone is rummaging about in your ears but when they are blocked getting them microsuctioned is one of the best things you can do, Professional throughout - would highly recommend.

Dr Padma Manda

Obstetrician & Gynaecologist

. I had to have a MVA due to retained placenta. I went into the process scared,anxious and overall frightened. But I was quickly reassured and put at ease by Dr manda and charissa. Once the procedure started I was expecting to feel pain I barely felt anything and it was over before I even knew it had started. Overall great experience.

Bristol Menopause Clinic

Public Health Medicine, Obstetrics & Gynaecology, + 1 more

Blood test. Reception and Nurse Vicky very friendly , helpful and understanding of my anxiety about needles. Always a pleasant experience visiting the clinic. I was anxious at possibly arriving late due to traffic but they were very reassuring and put my mind at rest.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

Total waste of my time as the MRI team ignored the consultants instructions and orders and was not ready to perform a IV contrast MRI on shoulder. I travelled from Ascot as well as returned a from my vacation early to make this appointment. Completely unexpected

Spire Parkway Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 16 more

I have no issues with the Hospital or, importantly its Staff. Right from arriving and registration through the receptionists, waiting area,/areas to the point of consultancy, everybody, irrespective of their particular role, were very helpful and friendly.