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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Dr Nigel G Stephens

Cardiologist

I identified Dr Stephens as someone who might be more suited to my age and sporting interests than my previous cardiologist. The difference in approach was like chalk and cheese. Dr Stephens explained the hunch he had, was willing to share surprise that a key test had been overlooked, it was arranged quickly and delivered professionally by what seemed a very experienced and knowledgeable team at Northwick Park (Mary and colleague). The results accorded with the hunch and were extremely good news. This was against a backdrop of having been advised to do three months detraining, not easy for me but doable if necessary, but without any real assurance that it would lead to a diagnosis. Twenty seven days of booked holidays cancelled with deposits refunded, the prospect of beta blockers for a protracted period, not able to give blood, not possible to continue with my previous travel insurer and always with the doubt in my mind that there may be an undiagnosed significant heart issue. I was amazed by the clarity with which the advice was given, the quality of the advice, the personableness of Dr Stephens and the speed/clarity of the communications. after the two appointments. I got lucky in being given enough info by a friend to take the decision to get myself seen by Dr Stephens. The experience has truly been life changing and I can't think of any other way of describing it. To say I am extremely grateful is a total understatement. I was also impressed by Libby and others in the administration team at Maidstone who seemed to handle everything efficiently and slickly. Overall, entirely faultless and massively impressive. Thank you so much (and see you in a year's time!)

Dr Neil Chapman

Cardiologist, General (Internal) Medicine

Having had a recent house move (36th in 45 years of marriage) and joining Health Centre as a new patient I was obliged to redo tests including a blood pressure reading to ensure current medications kept being prescribed uninterrupted. Took my BP reading myself in surgery to save time of having to submit it over several days - horrified when it alarmed the receptionist enough to show a doctor who was in the middle of seeing another patient. Was coasting along in happy belief everything more than fine from previous tests a couple of years ago. I then carefully researched Dr Neil Chapman and found out not only that my blood pressure had increased since I last had a 24 hour holter but ditto my BMI and increasing age doesn't help. Dr Neil Chapman gave me good advice and increased my BP medication which had stayed the same since 2012. I felt confident in his expert knowledge, he is easy to talk to and I would be very happy to see him again in the future if necessary.

North Wales Eye Specialist Centre

Ophthalmology

I arrived circa 15min before my appointment time as requested and was greeted courteously by the reception staff before being lead to an examination room to undergo a basic check of my eyesight and health check/questionnaire. On retuning to the waiting area I was almost immediately greeted by Mr Bhargava. The consolation was just 5min after the appointment time, which is excellent. The consultation was thorough and very professional, Mr Bhargava has a very good manner and following questioning and examination explained all the parameters relevant to my condition. Mr Bhargava then went on to detail treatment and advice in a concise but detailed way covering all aspects very well. I left feeling that the visit was well worthwhile and that I had been treated well in all aspects of the consolation. I would have no hesitation in recommending Mr Bhargava to friends and colleagues.

Deanbrook Practice

General Practice (GP)

1. We were wrong footed by the entrance barrier, but luckily another patient was close to the entrance button. 2. Parking was tight - we had to park in the radiology section, but hoped that would be ok. 3. The surgery was wonderfully light and airy and spatially arranged in such a way that each patient could have space and privacy. 4. The staff i have spoken to on the phone were immensely welcoming and efficient, as were the ladies on the desk on arrival 5. The loos were wonderfully clean and airy. 6. Dr. Johnstone was most welcoming and sympathetic. I can't make the next step work, which is to review Dr. J. On only one visit, my experience was very positive. She was clearly listening to what i was saying, and made a very quick referral, for which I am very grateful.

Miss Jane Kerby

Plastic Surgeon

I have had 2 procedures to remove BCC on my nose with skin grafts from my neck. The first BCC was infiltrative and I have needed Immiquimod for 6 weeks once the surgeries had healed. It has been a challenging 6 months but the support and guidance from Jane has been exceptional. From the first consultation I felt listened to and part of the decision making process. She has shown great empathy and has broken the bad news that I needed more treatment with care and concern. I have really appreciated her phone calls updating me and guiding me through the options available. She is an excellent surgeon but what I have really valued is the way she communicated with me and the care and empathy she has shown

ABBI Clinic - Manchester

Psychiatry, Psychology, + 1 more

Abbi Clinic have been nothing short of incredible in supporting me with my recovery journey. I was really apprehensive about this style of ‘therapy’ but I am so glad that I took their advice and tried it because the structure of the clinic is perfectly curated to individuals needs. The staff at Abbi clinic make every effort to ensure that your journey is personalised by getting to know each individual person and it shows in their care and support. A special mention to Kate who I can not thank enough for always giving her undivided attention and showing week in and week out that she genuinely cares to support you in recovery.

Spire Washington Hospital

Cosmetic (Aesthetic) Medicine, Obstetrics & Gynaecology, + 1 more

I had a really positive experience at this clinic while receiving support for endometriosis and adenomyosis. From the moment I arrived, the staff were welcoming, professional, and compassionate. The care I received was thorough and reassuring, and I finally felt listened to and taken seriously. The clinic environment was calm and supportive, and everything was explained clearly throughout the process. I’m so grateful for the help and understanding I’ve received here, and I would highly recommend this clinic to anyone seeking specialist care for women’s health conditions

Vision Scotland Edinburgh

Ophthalmology, Optometry

From my initial enquiry about Refractive Lens Replacement surgery, through my surgery and aftercare I have had excellent care from Vision Scotland. Everything was clearly explained and the surgery has left me with the desired result, 20/20 vision with no glasses needed. The only (slight) negative difference here is a greater need for good light when reading at night or close work. The procedure was pain free and I have had no complications. I am looking forward to enjoying the results for (I hope) many years to come. Thank you to all staff involved with my care.

Professor Stephen Gwilym

Orthopaedic Surgeon

My experience with Professor Gwilym has been absolutely excellent, I never thought that my shoulder would ever be the same again after my cricket injury, but after having posterior shoulder stabilisation surgery it has returned to normal. His knowledge, guidance, listening, understanding is second to none and I would 100% recommend him to anyone, who has a shoulder problem. It has been an absolute pleasure in having him as my consultant and I can’t thank him enough for what he has done for me. Overall, an excellent experience.

Mr Onur Berber

Orthopaedic Surgeon

10/10, Amazing. If every doctor was as thorough and sincere as Dr Onur Berber the world would be a better place and healthcare would definitely be better. I recommend him. greatly. Brilliant doctor with amazing knowledge. Also his medical secretary Chloe Aitken was outstanding. She always went above and beyond to help organise and make. sure I received treatment. Thank you so much Dr Onur Berber and Chloe Aitken for all the help and effort during a difficult time. I couldn't recommend more. Thank you!

Mr David Bell

Neurosurgeon

My surgery has been so successful I can now walk steadily and much further, for several miles without pain. Mr Bell is very patient and communicative, I had plenty of time to ask questions in clinic. My other, milder narrowing at L4 is being managed conservatively and I can rest assured that it will be operated on only when it becomes absolutely necessary. My quality of life has improved tremendously and the doctor in my family has nominated Mr Bell for a greatly deserved award.

Lokman Hekim Health Group

Anaesthetics, Audiology, + 50 more

My experıence wıth thıs entıre procedure has been fırst class. From the aırport pıck UP to the hospıtal check ı, communıcatıon was clear, staff was extremely frıendly, and the ınterpretor was hıghly professoonal, courteous and supportıve. The ınpatıent care has been enjoyable, wıth responsıve staff, frequent doctors vısıts and great supportıve overall. Its never easy to take the leap, but the operatıonal excellence of Lokman Hekim has made thıs experıence safe and smooth, .

Dr Sangeetha Pradeep

Paediatrician

We saw dr Pradeep in her clinic today with our son and we have been seeing her since he was a baby so really good to have the consistency. Dr Pradeep explained our plan of what to do with our son for 3 different things. Was clear on each Individual thing we had to discuss and we have a plan of action going forward and a follow up for 6 months but Jae to wait for that to come through and to wait for an appointment for his skin prick test

Practice Plus Group Surgical Centre, Portsmouth

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 3 more

Arriving for day surgery I was met with smiling faces and such kind and considerate people, their care and support were amazing and I can’t say thank you enough, after the surgery the nurses were so kind and caring and the surgeon and clinical team were awesome and explained every thing Bev Moxon my nurse was amazing and really took time to take care of me and make sure I was ok, their cup of sweet tea was amazing thank you Bev 😊

Dr Himanshu Singh

General (Internal) Medicine

Very good experience with Doctor Singh. He is obviously very experienced in his field and very thorough, looking at all the aspects of my snoring problems. He explained everything very well to me after my sleep study and gave me the results and recommendations thereafter. A thoroughly nice , professional gentleman who I would highly recommend.