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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Dr Arif Aslam

Dermatologist

When my BCC diagnosis was confirmed, it was very scary and I wondered how things would progress and what outcome could be achieved. The first stage was to research the options. The main one being to identify the best procedure and the best surgeon. MOHS surgery came out as the best option for success, in terms of reoccurrence and the overall cosmetic appearance. Dr Aslam topped the list to perform this surgery. The initial consultation with Dr Aslam proved I had made the right choice. From the very start I felt confident and reassured. On the day of the surgery I was naturally very nervous. However, Dr Aslam and his excellent team helped considerably to reduce any tension. The whole team, Lisa, Gina and Sheila made conversation throughout the surgery and as such it was possible to have a couple of laughs. Don’t be afraid about being awake. The results? Well I could not be more pleased. The outcome has exceeded my expectations and to say I am pleased is an understatement. I am genuinely thrilled. My second “follow up” appointment was today (3 weeks after surgery) and Dr Aslam is equally thrilled. I can’t finish this review without mentioning Claire, the very efficient and helpful secretary to Dr Aslam. Please be in no doubt that choosing Dr Aslam and his team will, in my opinion be the best choice you can make. Terese

Dr Kristy Fenton

Psychiatrist

Kristy was exceptional. We came to her in deep confusion and worry about our child's burnout. She was immediately kind, clear-thinking, and deeply helpful and reassuring. She transformed a chaotic and stressful time by showing us a path to understanding the burnout and establishing the medical reasons behind it. Everything got better once Kristy came on board. We would recommend her AuDHD assessment very much. It was detailed, compassionate, interpretative, tailored to understanding a mix of characteristics, including PDA, and she is hands down outstanding. I have recommended Kristy to many people since. She engages very warmly with the child and establishes trust, and makes parents feel they are not alone in helping their struggling child. Her diagnostic reports (ours were ADHD and ASD with PDA) are detailed, all-rounded, supportive and compassionate, and help you understand your child's inner situation more than before. She is warm and funny and we feel very fortunate we found her. 10/10 recommendation from our family.

Ms Shabana Syed

Obstetrician & Gynaecologist

I cannot speak highly enough of Miss Syed and the exceptional level of care she provided. From the moment I met her, she was warm, compassionate, and genuinely attentive. What truly set her apart was how quickly she recognised that my issue wasn’t gynaecological and immediately took action, moving my care to an appropriate consultant to continue investigations. Her communication was outstanding throughout. She frequently went above and beyond, even calling outside of office hours to make sure I had the information and support I needed. That level of dedication is incredibly rare, and it made an enormous difference during a very stressful time. I have never experienced such thoughtful, proactive, and considerate care from a consultant. Miss Syed is an exceptional clinician and an extraordinary person. I would wholeheartedly recommend her to anyone seeking a gynaecologist who combines expertise with genuine kindness and commitment.

Dr Moez Dungarwalla

Haematologist

Dr. Moez Dungawalla was my doctor during one of the most difficult and painful periods of my life, and the care he provided was truly exceptional. From the very beginning, he made me feel safe, supported, and confident that I was in good hands. He was always honest and straight to the point, which I deeply appreciated, but he delivered everything with genuine care and compassion. In moments when things felt overwhelming, his professionalism, calm presence, and clear communication made all the difference. He never made me feel rushed or dismissed, and I always felt heard and respected. Dr. Dungawalla is not only incredibly skilled at what he does, but he also treats his patients with real humanity and kindness. I am truly grateful for the care he gave me during such a hard time, and I can’t speak highly enough of him as both a doctor and a person.

Miss Heena Mehra

Obstetrician & Gynaecologist

Miss Mehra is my consultant and performed my total abdominal hysterectomy. She has done a wonderful job. She is incredibly skilled and her surgical skills are excellent. She kept me informed and despite me delaying the surgery for almost a year, Miss Mehra was very understanding and did not put any pressure on me to do the surgery. She gave me all the information I needed and allowed me time to digest and come to my own informed decision. Miss Mehra made me feel genuinely looked after and was very empathetic, calm and reassuring. Despite my anxiety and nerves about the surgery, I am truly thankful for her profressionalism and kindness throughout the whole process. Miss Mehra has also recommended alternative treatment for my symptoms post surgery and has also offered to see me to ensure continuity of care.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

I can’t recommend Debra highly enough as a physio. I had physio for my middle child 5 years ago with Debra and again with my now 10 month old baby. Debra is calm, patient, and so knowledgeable, which instantly put both me and my baby at ease. She has a wonderful way of engaging with babies, turning each session into something that feels more like play than therapy, while still being incredibly effective. She always takes the time to explain what she’s doing and how we can support our baby’s progress at home, which has been so reassuring as a parent. We’ve always seen such positive progress under her care, and I’m so grateful to have had her support. I wouldn’t hesitate to recommend Debra to any parent looking for a skilled, compassionate, and trustworthy paediatric physio.

Mr Sid Goel

Ophthalmologist

I have had life long poor vision and finally plucked up the courage to explore the options of corrective surgery. After being referred to Mr Goel by my optician I was pleased to hear that he could offer me the corrective surgery to hopefully enable me to have less dependence on glasses. Mr Goel spent a lot of time and effort discussing the pros and cons of the procedure which enabled me to make a fully informed decision regarding the procedures. He was patient and kind in his manner whilst answering all my questions. I had the lens replacement surgery which was successful and resulted in the most achievable outcome for my particular visual problems. The unexpected final result of having not to wear glasses at all has been life changing and I am immensely grateful everyday

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

Daleswood Health is like a breath of fresh air in the midst of health services in the UK. My GP tries to the best they can but frankly they just cannot be flexible and I'd spend visits trying to to fit in their calendar, leaving me waiting for a rushed 10 minute appointment only to then refer me somewhere else. Something had to change. I'm lucky enough that I can spend a little to get a great service and Daleswood Health really deliver exceptional service. My recent visit was for a mole removal. In and out within 50 minutes and the mole had been removed, fantastic service from Dr Oliver Denton and also not forgetting Mary on reception. So glad I've found them. Definitely my go to for health services and fully recommended from me.

LDN PHYSIO | Hackney

Physiotherapy

Sarah is a super friendly and helpful physiotherapist. She designs my plan, demonstrating and then watching me do the exercises to ensure I am doing them correctly. She also determines the correct weight for each exercise which I would not have had any idea about. My lower back sciatic type pain is improving as is my strength. The MoveHealth App is excellent and I can log my progress there and see videos of each exercise to check between reviews I am doing them correctly. The location is perfect for me and each review session has been helpful for my progress. There is no pressure to have a review - only when it seems appropriate. Very happy and grateful for Sarah's expertise and guidance.

Real You Medical Aesthetics Clinic

Cosmetic (Aesthetic) Medicine

Dr. Kathryn Taylor Barnes is an exceptional Aesthetic Doctor whose experience and skill truly stand out. From the very first visit, it was clear that she is not only highly knowledgeable, but also thoughtful, thorough, and attentive. She takes the time to listen, explains things clearly, and approaches care with both confidence and compassion. Her expertise is evident in every interaction, and she makes you feel genuinely comfortable and well cared for. I am extremely grateful for the level of professionalism and excellence she brings to her work and would highly recommend her to anyone seeking outstanding aesthetic medical care.

Mr Shantanu Gudsoorkar

Ophthalmologist

My husband recently had cataract surgeries under the care of Mr Gudsoorkar . He has dementia and a lot of other medical issues . Mr Gudsoorkar was very kind and accomodated all our requests for dates and times for surgery. He spent a lot of time explaining the procedure despite my husband's poor memory .He personally called up after each procedure to check he was ok .The surgeries have made a huge difference and have vastly improved his vision . He is much happier man enjoying his telly !

Professor David Warwick

Orthopaedic Surgeon

I sought Professor Warwick’s advice on solutions for arthritis in my Thumb and wrist. I have now had surgery on 2 occasions and the results have been good . During each consultation the possible solutions were clearly explained which enabled me to make decisions with confidence. I believe that throughout the process Professor Warwick fully understood the needs of my active lifestyle and what the best surgical procedures would to give me good functionality with much reduced pain.

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Incredibly long wait times, and very poor communication. Repeated requests for infiormation I've already given them and they kept changing which "portal" they wanted to use. The diagnoses for one condition came as an email, with no human touch, no next steps, no follow-up. Was just left to fend for myself. The diagnoses for the other condition was by video call, with a very disenterested practitioner who clearler didn't take on board the severity of my struggles.

Thyme

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 1 more

I just wanted to take a moment to express my gratitude for the amazing care they provided. Your professionalism, empathy, and kindness made a significant difference in my experience. Thank you for taking the time to listen and address my concerns. Best regards, receptions that really kind and doctors Dr Riccardo Di Cuffa and Dr Priya Moorthy Riccardo Di Cuffa and Dr Priya Moorthy was fantastic! Very impressed with the care and attention I received. Thank you!"

One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

Lovely helpful doctor, didn't feel rushed, was listened too. Only reason no 5 star was hard to get through to reception and the inconvenience of being sent a letter for telephone appointment instead of agreed face to face appointment and not being able to get through to reception until the 11th hour to confirm and endure we had the correct appointment. Hospital was clean and looked well kept and staff were very friendly and attentive.