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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

From my initial appointment with Mr Hoo, I felt all my questions were answered and felt at ease, from the onset I knew I would choose Mr Hoo as my surgeon. I had done a lot of research for my procedure and felt reassured from my initial appointment. Pauline (Mr Hoo’s nurse) was also very informative and patient regarding any questions which I had. My surgery was booked and due to unforeseen circumstances had to rescheduled, Brenda in appointments was very helpful and offered me a cancellation slot which I was very thankful for. On the day of surgery, I was admitted into the admission pod and here all staff were attentive, I met with the anaesthetist and Mr Hoo and thereafter went to theatre. The theatre nurse and anaesthetist were so lovely, talked me through everything and I felt reassured. Thereafter, in the recovery ward, the nurse was excellent when asked about pain, I was immediately given pain meds which eased the pain and brought upstairs to a room which the excellent care continued. Mr Hoo came to see me and answer any further questions, truly 5* service from the onset. The hospital was spotless and attention to detail by all staff was exceptional.

Mr Muzaffar Ali Anwar

Vascular Surgeon

⭐️⭐️⭐️⭐️⭐️ I am extremely pleased with both the treatment and the overall experience. From the first consultation to the final follow-up, everything was handled with the highest level of professionalism and care. The surgeon demonstrated exceptional expertise in treating my varicose veins, clearly explaining each step of the procedure and making me feel completely at ease. The treatment itself was efficient, precise, and the results have exceeded my expectations. I truly appreciated the attentive approach, medical competence, and reassuring manner throughout the entire process. I would highly recommend this surgeon to anyone seeking expert care and outstanding service.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

We were lucky enough to get into the appointment before our allotted time. Mr Mohammad seemed like a very nice person, but I felt very rushed, I wasn’t shown the MRI scan, The situation was not explained to us in depth,just offered options of an injection or surgery involving “metal work” which scared me somewhat. So I chose the injection as seemed a less scary choice to start with. We were told this would be put forward, then we left , all taking about five minutes, not really very reassuring. Hopefully I may get another chance for someone to explain what the operation with the “ metal work” would involve. So I would feel more confident with what needs to be done

Mourne Private Clinic

Dietitian, Imaging (Scans), + 3 more

We first went 4 years ago with our first son and had 4 scans. We are pregnant again and just had our final scan which would be our 3rd/4th this pregnancy and every time we go the ladies are just a pleasure. So kind, so thorough and just lovely lovely people. We had Lisa today asked she is so nice, patient and a lovely person. There is usually a young girl at reception who is lovely but today there was a different lady who possibly was having a bad day as she was not welcoming not friendly. Possibly didn’t want to be at work and she had the impression she couldn’t be bothered. But it wouldn’t stop me from going as everyone else is always great

Mr John Adam

Orthopaedic Surgeon

I was impressed at how quickly I was treated. Getting an X-ray of my injured shoulder immediately on my first visit and MRI a week later. Mr Adam explained everything very clearly, and sent a written summary. At my third consultation. He administered an injection which helped me have greater mobility of my arm and reduced the pain. This was followed up by a visit to the physiotherapist who gave exercises to strengthen my upper arm muscles. I was impressed with the friendly, efficient and professional service received from all the staff involved in my treatment, as well as by the clear explanations given.

Mr Paul Haslam

Orthopaedic Surgeon

Mr Haslam completed my first full knee replacement in 2019 and this has been very successful. Prior to completing the first knee replacement Mr Haslam identified a skin lesion on my leg and referred me for further investigation. This was invaluable as the lesion was confirmed as a melanoma which was successfully removed prior to the knee replacement. I had not noticed the lesion myself so this was a critical intervention that may otherwise have gone undetected. The knee recovered well after surgery and has been a total success.

Dr Waleed Mohammed

Oncologist

Dr. Waleed Mohammed is an outstanding neuro-oncologist. From my very first appointment, he demonstrated exceptional knowledge, professionalism, and genuine compassion. He took the time to clearly explain my diagnosis and treatment options, always answering my questions with patience and clarity. Throughout my care, I felt supported, informed, and confident. I am deeply grateful for his expertise and dedication and highly recommend Dr. Mohammed to anyone in need of a skilled and caring neuro-oncologist.

Miss Alex Hazlerigg

Orthopaedic Surgeon

During the operation, Miss Hazlerigg put me at my ease and since I expressed interest in the procedures, she explained what she was doing throughout the operation and why. There was also a nurse by my side who I assume was there to distract my attention if i showed signs of worry. The operation has been successful. Miss Hazlerigg on my aftercare visit, explained what to expect in my further recovery an answered all my questions.

Marris Medical

Pain Management, Breast Surgery, + 5 more

Marris Medical were great from start to end. Booking the appointment was easy, with friendly staff. On the day of the appointment I was taken in earlier, the MRI procedure was explained and completed with ease. I was told I would get my report in 24-48 hours (over the festive period) however received it the same day in the afternoon. I would highly recommend them. I would definitely use them again if needed.

Mr Rhys Thomas

General Surgeon

Mr Rhys Thomas is a professional who is at the top of his game. i chose him after researching, and i was not disappointed. After he reviewed the results of the ultrasound, he physically examined me to assure himself of the findings. We discussed the options, and both agreed that a repair of my hernia would be the best course of action. The operation took place a few weeks later and was a success.

Dr. Rebecca Poet

General Practitioner

I have just moved onto annual reviews having spent the last 18 months getting my hormone levels titrated and stabilised. I have felt fully supported and informed. Rebecca has listened carefully to my changing needs and has been able to guide me with the right information at the right time to enable me to make my own choice.

Dr Shanthi Paramothayan

Respiratory Doctor

Dr Paramothayan was very detailed and diligent in her explanation of the causes of my condition and the path she put me on ended nearly two years of very unpleasant lung difficulties. She was particularly good at following up on interventions and maintaining contact with me to ensure my return to health had been sustained.

Harley Street Hearing

Audiology, Ear Care

I was pleased to get an appointment at very short notice and the audiologist was friendly, gentle, answered all my questions and quickly put me at ease. All my concerns were addressed and I was so pleased to have been seen and treated so quickly and efficiently.

Spire Parkway Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 16 more

I have no issues with the Hospital or, importantly its Staff. Right from arriving and registration through the receptionists, waiting area,/areas to the point of consultancy, everybody, irrespective of their particular role, were very helpful and friendly.

Nuffield Health Derby Hospital

General Surgery, Oncology

My surgery was carried out sympathetically and I was reassured throughout. I have been delighted with the success of the procedure and my eyesight has been improved beyond what it was. I would like to thank the whole team and in particular Mr Anandan