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Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

Spire Harpenden Hospital

Whilst time waiting to see Mr Khan was very quick , if I'd arrived any later I wouldn't have completed my check in and, I arrived more than the recommended 15 mins early more staff on reception required plus I don't think self checking in on tablets helps , whilst fine for me others clearly needed help.After seeing Mr Khan I needed follow up appointments for a scan and,blood/urine tests . Having waited at 1 reception for 15 minutes area to make an appointment for the tests to be brusquely told to go and make my scan appointment as it "Would save time" .When I'm 2 away from the desk don't think it was about saving my time.Then wait at the radiology department reception for another 15 minutes as only 1 person on reception, told they'll need to check with the radiologist and, would call me today as yet they haven't. Return to main outpatient reception to book tests and, amazingly I've now got 6 people in front of me ...finally get to the desk to be told can't do blood test as no one there to do them .Now had there been but because of time wasted there no longer was ? Not impressed by The Spire on this occasion, Mr Khan yes , but everything else no .

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

This was my first colonoscopy procedure so I didn’t know what to expect and was quite anxious. Looking at the patient reviews on this site beforehand really helped me so I wanted to add my own comments here as well. The 2 day preparation for my late afternoon procedure (fasting and drinking the cleansing medication) was actually the worst part, however I followed the instructions and kept myself very hydrated throughout, that along with a couple of boiled sweets in the last couple of hours to stop the hunger pangs really helped. The clinic staff were all really friendly and helpful from the moment I arrived and talked me through the process throughout so I knew what to expect. I had sedation for the procedure itself which was completely painless, and I got the results quickly. At all times my wellbeing was prioritised by the staff, with 1 to 1 nursing and a very welcome drink and biscuit afterwards. Special thanks from me to Roberta and Dr Khan, and my aftercare nurse whose name I forgot (sorry!)

Queen Square Imaging Centre

Diagnostic Pathway – Cardiac, Imaging (Scans), + 3 more

Arrived fifteen minutes before the agreed appointment time as requested. Waited a further 20 minutes before being taken into the pre Investigation booth. Advised to remove certain clothing and jewellery which I did. Ifudbt catch what the nurse ? Assistant quite says as she spoke so quickly. A reversed to this a that. I waited in the booty a further 10 -15 minutes. I opened the door. No one around. I went back into reception as I didn’t know where I should be. Wondering whether I should have returned to the reception. An assistant checked my details. Then a further assistant arrived and took me back to the booth. Scan itself. Could not understand the therapist heard part but again so quick. But held in there. Need more clarity clearer instructions. Speak slowly.

Mr Asif Z Khan

Orthopaedic Surgeon

Nurse Becky was charming and reassuring and relaxed me prior to Mr Khans arrival. Very efficient and easy process, Mr Khan explained exactly what he was going to do and once the initial pain of the injection was passed the whole process was painless. I have not had any problems with the 2 wounds in my foot and am looking forward to removing the pads and applying the smaller dressings. I currently have none of the throbbing continuous pain that I have been experiencing for years Thank you it is such a relief.

Mr Cyrus Jensen

Orthopaedic Surgeon

Mr Jensen was amazing from start to finish This guy was a breath of fresh air when it came down to people skills, care & absolute attention to my condition. More so of the fact that he himself has also suffered the exact same condition as mine. I am so grateful to be a patient under the reputable, professionalism of his expertise & care, please oblige and pass on my sincere thanks & gratitude.

Miss Rieka Taghizadeh

Plastic Surgeon

Miss Tag conducted my operation on 25/10 and I have attended follow up appointments after surgery. I always feel that Miss Tag takes the time to explain all relevant details and answer any questions I have. She genuinely cares about me as a patient and has given me a better quality of life with the work she performed during surgery. I can’t thank her enough for what she has done.

Mr Kawa Omar

Urologist

FORTUNATELY I WAS ABLE TO OBTAIN A PROMPT CONSULTATION AT THE SHARD WITH MR OMAR AND THEN A QUICK APPOINTMENT FOR SURGERY AT GUTHRIE WARD AT KINGS. I AM SO PLEASED THAT WAS POSSIBLE, AS I FEEL SO MUCH BETTER, AND WAS ABLE TO ENJOY THE CHRISTMAS FESTIVITIES AND COOK THE CHRISTMAS FOOD ETC.

Dr Conrad von Stempel

Radiologist

It was a telephone consultation following a referral by Mr Morley from Parkside. Dr von STempel had obviously familiarized himself with the history of the case and was well prepared and happy to discuss the procedure and any possible side effects with me.

One Heart Clinic Harley Street

Cardiology, Imaging (Scans)

From start to finish the whole process ran smoothly. All members of staff treated me with the upmost of respect and were polite and friendly and made me feel very comfortable being there. I couldn't have asked for more. Thank you all.

Re:Cognition Health London

Neurology, Psychiatry, + 1 more

Wonderful assessors Dr. Domok and Claudia Staraj who put my son at ease. Good central location of clinic which was pleasant and well equipped with sensory aids. Good turnaround on an accurate and thorough report, thank you.

Dr. Hariharan Kuhan

General (Internal) Medicine

Appointments with Dr Hari couldn't be more different to those I have had with other specialists which fill me with fear and dread. Dr Hari is positive yet realistic. His knowledge and experience is vast.

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

Dr Nikki was amazing, I could freely speak of all my concerns ,feel that I was understood , listened and i received a lot of advices and options to try and find 5he best one for me.

Dr Oliver Guttmann

Cardiologist

My meetings with Oliver have been great everything explained so thoughtfully & with a big smile thank you Oliver

Dr Basaam Aweid

General (Internal) Medicine

Amazing Doctor, listens to patients and has all the time for you. Explains everything in a clear manner.

Essex Private Doctors

General Practice (GP)

Lovely relaxing kind and considerate doctors, wonderful staff, 😊 very relaxing experience.