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Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

The surgery itself was great and completed successfully, however, the wait time and ward care was not good. I was phoned around 7pm the evening before my appointment to come in earlier in the morning for the surgery (the first slot at 7.30) but by the time I was called for surgery it was after 2pm. I was given one glass of water to sip at approx 9am which wasn't refilled so by the time I went into surgery I was dehydrated and my vein had collapsed. When returning from surgery I had a reaction to the drugs where blood pressure dropped when sitting up, the nurses wouldn't listen and kept trying to make me stand when I couldn't sit up all the way. It got to the point where my partner had to intervene and speak to the registered nurse. They told me they had to get me out as it was a day surgery (which I understand) but as I physically couldn't sit or stand they ignored what we were saying so they could discharge where it may not have been in my best interests to do so. I ended up staying the night after my partner intervened and the night staff were great and I experienced a significant raise in care.

Mr Gidon Ellis

Urologist

Mr Ellis was fantastic from minute one. He immediately put me at ease, never made me feel rushed, answered all of questions, from the intelligent ones through to the absurd and ridiculous ones, explained everything in a way I understood, was clear in identifying the options I had, and at all times made me feel empowered to make decisions with his support and guidance. He wanted to know and understand me, and managed to build a picture very quickly. His aftercare was equally brilliant; knowing I was concerned he made time on a busy Friday to call me with my results to put my mind at ease, we discussed the future and options, and everything was done in a clam, intelligent and supportive way. His team reflect their leader, and are kind, supportive, warm and friendly. I couldn't have felt more supported throughout, and cannot thank him - or recommend him - more.

London Blood Tests

Clinical Genetics, Diagnostics & Testing, + 7 more

Outstanding Service and Kind Support I would like to sincerely thank the team at London Blood Tests for their kindness and professionalism. From the very beginning, they were extremely helpful in arranging the appointment, responding promptly to my questions, and making the whole process smooth and reassuring. Their communication was clear, respectful, and genuinely supportive, which made a big difference for us. It is rare to find a service that combines efficiency with such a warm and caring approach. I am truly grateful for their help and highly recommend them for their excellent service and human touch.

Abbeycare Gloucester

Health and Social Care, Holistic Therapy, + 1 more

My stay at Abbeycare Gloucester was exactly what I needed to aid my recovery. I arrived feeling hopeless and desperate. I felt safe and calm during my time here. The staff are so caring and understanding, while challenging the thinking and behaviors that got me here in the first place. This is my first time at Abbeycare but my 2nd time in rehab. Abbeycare is streets ahead of my previous experience. In that I left feeling more equipped to deal with life sober and supported. They have a strong aftercare program and community which I will use as part of my recovery journey. 10/10 from me. Rich W

Dr Mohamed Khafaga

Anaesthetist, Pain Management Specialist

I was asked if I minded a student be present during my consultation, which was courteous and I had brought a relative to assist me as back surgery over 30 years ago and age are affecting me, particularly after a recent fall and fagility fracture. Dr Khafaga had thoroughly reviewed my notes, examined me then clearly explained where my pain was coming from. We discussed a plan to manage my pain and confirmed my expectations. I felt listened to and was able to ask questions while not feeling rushed. I have every faith the plan will work in the near future.

Ms Jihène El Kafsi

General Surgeon

From my first consultation with Ms El Kafsi, I felt that I had finally found a doctor who listened to me. She took care to clarify my symptoms, moving swiftly to arrange tests and procedures. She always explained everything patiently, clearly, calmly, and thoroughly. She even contacted me during evenings or weekends to ensure I had up to date information as it came available. She inspired confidence through her caring and compassionate approach. Ms El Kafsi epitomises everything a doctor should be. I cannot thank her enough and will always be grateful.

Newmedica Newcastle

Ophthalmology

The surgery is the 2nd cataract operation I have had in 3 months. It is painless and the outcome is unimaginable. Mr Shafiq is a highly skilled surgeon, he has literally turned my vision back to my late 20's before I was required to ear glasses. The facility is far superior to your average NHS hospital. The staff are dedicated, friendly and professional. They are patient and nothing is too much trouble if you have questions or need reassurance. This has been an amazing experience

Nuffield Health Chichester Hospital

Dermatology, General Surgery, + 6 more

The care I received at the Nuffield Hospital was excellent from start to finish. The nursing, theatre, and support staff were consistently professional, kind, and attentive, and made what could have been a daunting experience feel calm and well-managed. Everything was clearly explained, I felt well cared for throughout my stay, and the standard of care was outstanding. The hospital was excellent

Spire London East Hospital

Gastroenterology, Obstetrics & Gynaecology, + 21 more

The hospital provided a very positive experience overall. The environment was clean, comfortable, and well maintained. Reception staff were extremely friendly and helpful, which made everything run smoothly from arrival. The free tea and coffee facility was a lovely touch — the coffee was great. I felt well looked after throughout my visit and would happily recommend this hospital to others.

One Heart Clinic Harley Street

Cardiology, Imaging (Scans)

From the moment I walked in, the clinic felt welcoming and well organized. The front desk staff were friendly and helpful, and the check-in process was smooth. I didn’t feel rushed or overlooked at any point. Everything ran on time, and the overall atmosphere was calm and professional. It made what can be a stressful visit feel much easier, and I felt well taken care of from start to finish.

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

Every part of the process so far I’ve felt supported. Calling about queries etc everyone was so lovely and helpful on the phone. Clear communication in emails. My doctor was incredibly knowledgeable and insightful, but also very attentive and understanding. I feel very confident having her lead and oversee my treatment. You’re treated like a human being rather than just another patient.

Mr Srinivasan Shyamsundar

Orthopaedic Surgeon

The operation process was very smooth. The only concern i had was the in the day of operation everything seemed to be very fast. One minute I was sat with a nurse and the next I was walk down a corridor and within a few seconds the operation started. I was left feeling g quite surprised at just how efficient the process was

Mr Zubin Saihan

Ophthalmologist

I felt totally at ease with Mr Saihan. He fully explained the procedure. I felt completely confident on the day of the operation and was put completely at ease throughout. It was completed pretty quickly and I was taken back to my room for an enjoyable lunch. Overall I was very pleased and impressed with my treatment.

Mr Omar Ahmed

Plastic Surgeon

Mr. Ahmed reviewed my progress with my palsy exercise regime with an encouraging and friendly positivity. He listened to my concerns and addressed them with clarity. We talked about my upcoming surgery and Mr. Ahmed‘s professionalism left me quite buoyed. - a delightful man and I am happy that I am under his care.

Mr Henry Ferguson

General Surgeon

Mr. Ferguson was friendly, warm, and professional as soon as I entered the room. He listened to me and put me at ease by acknowledging that the procedure might be a bit uncomfortable. He explained everything clearly and never made me feel like my questions were silly or that I was taking up too much of his time.

Mr Jerome Lim

ENT Surgeon

I was extremely impressed with every aspect of my consultation. Mr Lim has a very professional demeanour that immediately instils confidence. He is also a good communicator and listens attentively. My problem, which had persisted for a couple of months, was cured within a week of my visit!