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Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Fitzrovia Suite

Obstetrics & Gynaecology

We opted for private care at UCLH because we wanted the birth experience to be as positive as possible. As a medically uncomplicated patient I felt that I may not receive much attention or time on an overstretched NHS ward. I also had some anxieties around birth (as a healthcare professional myself) and felt reassured to be receiving consultant-led care, from a clinician with whom I was able to build a trusting relationship. Shalini provided exceptional care from 32 weeks pregnancy and after delivery. She got to know me and my partner, and understood our priorities and concerns. I had previously found it hard to make decisions around birth. Shalini provided us with evidence, data and her experience - this empowered us to make our decisions. She spent a lot of time with us and brought great care, empathy and kindness to her practice, as well as her excellent clinical skills. When we had questions, fears or anxieties Shalini was able to reassure us, both with her kindness and her experience and expertise. The care she provides is holistic and individualised - she advocated for me in many ways and empowered me to advocate for myself too. We had an elective caesarean at 39 weeks. The surgery was pain free and crucially for me, I felt confident and safe - something that was not natural for me in approaching birth. Shalini was close at hand to care for us before and afterwards. I made an excellent recovery and have healed extremely well. I recommend Dr Shalni in the strongest terms to mothers and families looking for private care at UCLH. Shalini is passionate about obstetrics, her patients and practising medicine. It is a great privilege to be cared for by a clinician at the top of her field, who clearly cares deeply about her patients.

Mr Jan Marciniak

Orthopaedic Surgeon

The first time I met Mr Marciniak I felt I had known him for years. He made me feel at ease straight away and spoke to me as if I was his first ever patient or a member of his family. He explained I a way I could understand, e exactly what had happened to my hip and recently to my knee with the help of my Xrays. He then went on to explain what the operation would involve and to the extent of showing me a replica joint. I knew " I was in good hands" He later rang me afterwards to make sure I was OK about the operation then prior to the actual procedure he came to see me in my room and then a couple of hours afterwards to see how I was. I was very relaxed and Mr Marciniak couldn't have done anymore. Speaking to other nurses and staff they couldn't speak any more highly of him and have stipulated that they would want him to operate on them if the need be. His after care has been exemplary, wanting the best for me. This was also the case after my knee replacement 6 months later. Mr Marciniak is a very special person doing a job he loves always with a smile on his face and making you feel important. Too many people will talk negatively and complain about the NHS but personally with having a few dealings with Doctors etc I can honestly say we have an exceptional service with tremendous people working in these sectors. Mr Marciniak is up there with the best.

Harley Mind Care

Child & Adolescent Psychiatry, Psychiatry, + 1 more

The assessment visit was fine in that I walked away with a clear diagnosis and a plan, but the experience was a little hectic due to cleaners coming in to prepare for the next appointment while we were still there, and the dr needing to take urgent calls as she was on duty at the time. The team I speak with are all very friendly but there seems to be a disconnect between the information exchanged on emails and whatsapp. I feel this may have led to a delay in starting treatment. Again, it's fine because I got it in the end, but there may be some part of the process/line of communication that needs review/improving. My initial virtual visit was at risk of being cancelled due to where I was having the call from. Thankfully, the doctor was able to accommodate another slot on the same day. I noticed that there is now a clear statement on the booking confirmation re: need to be in a private space for virtual calls, which is good.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

The appointment and staff were great but please please please sort out the signage to your section of the hospital. I arrived at the QEQM an hour before my appointment as I knew parking at that time would be a nightmare. I was still trying to park 15 minutes before my appointment. I had to leave my car in a side road and hope it was a restricted area. I had to run from me side of the hospital to the other and no where on any map or sign was there anything saying where the Spencer hospital was. I eventually found the main reception who had to give me directions. I found the part I needed by pure chance. I arrived 4 minutes after my appointment time. This is the 3rd Spencer hospital I have visited within 5 weeks. It was the same story at K and C with no signs. WHH was the only one that had signage where I could find where I needed to go easily but again not listed on the main hospital maps.

Mr Christopher Hoo

Plastic Surgeon

I recently underwent surgery at Kingsbridge Private Hospital, and I genuinely cannot put into words how grateful I am for the incredible care I received. From the moment my procedure was over, the nurses were by my side — kind, patient, and so comforting. They made me feel safe and completely at ease during a time that could have been overwhelming. My surgeon and nurse continued that same level of warmth and support throughout my aftercare. Their reassurance, responsiveness, and genuine concern for my wellbeing meant more to me than they probably realise. Their care and attention were truly outstanding — compassionate, professional, and heartfelt in every way. I am so thankful to each and every one of them, and I could not recommend Kingsbridge highly enough.

Dr Tapesh Pakrashi

Cardiologist

My initial consultation with Dr Pakrashi was incredibly reassuring from the moment I stepped in. The team were welcoming, efficient and calmly organised, which immediately put me at ease during what had been an anxious period for me. The cardiologist took time to listen carefully, explain everything clearly, and walk me through the plan in a way that felt both thorough and human. I genuinely left the appointment feeling understood and supported, with the sense that my concerns were being handled with real expertise. Overall, the experience was excellent—professional, compassionate and refreshingly unrushed. I’m very grateful for the quality of care I received and wouldn’t hesitate to recommend this clinic to anyone needing a cardiology assessment.

Nuffield Heath Cardiff Vale

Breast Surgery, Cardiology, + 20 more

We recently visited Nuffield Vale of Glamorgan for my son’s squint surgery under the care of Dr Jewsbury. The whole experience was excellent from start to finish. Communication was clear, reassuring, and consistent, and every member of the team went out of their way to make sure my son felt safe and supported. Dr Jewsbury’s care, both on the day and in the weeks that followed, was exceptional. The results have surpassed our expectations and have been genuinely life-changing for my son. We are so grateful for the professionalism, kindness, and attention we received throughout. Highly recommended.

Ringway Dental

Dentistry

My recent visit I had my regular checkup and cleaning done and when I came back in to have work done and honestly this place always out preforms makes you completely at ease and the constant advice on how to better maintain my teeth and it’s always done with a friendly atmosphere from the moment you walk in. Ringway is by far the best and my most favourite practice. Kate always sees me for my clean and Sarah for my dental work ☺️ Warm regards Brandon

Knightsbridge Doctors

General Practice (GP), Imaging (Scans), + 5 more

My experience at Knightsbridge was truly exceptional. I arrived early but the team was delighted to let me wait comfortably in the warm. When I was ready to be seen, I was greeted by Dr Michael Smith. His friendly and welcoming nature instantly put me at ease, even though I was already feeling anxious. The medical exam was done with professionalism and Dr Smith talked to me throughout which I appreciated. I can not express my gratitude enough.

Spire Parkway Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 16 more

The professionalism extended seamlessly to Spire Parkway Hospital, the entire team. Every member, nurses, clinical staff, and support personnel, was consistently kind, efficient, and supportive. On the day of my surgery, they created an environment where I felt safe, informed, and respected. Their coordination was flawless, and it was clear that they operate with mutual trust and a shared commitment to patient wellbeing. Thank you Sunita W.

Dr Benjamin Shaw

Audiovestibular Medicine Practitioner

Dr Shaw was very really thorough when we went to him for my daughter, he was patient and took time to answer questions without us feeling rushed out of the consulting room. Great bedside manners. Caring, respectful, accommodating and excellent communication. He was also very honest and referred us to another consultant once he was sure that our concerns would be better handled by another doctor. Thank you.

Mr Pantelis Tsantanis

Orthopaedic Surgeon

I came in with a ongoing issue, Mr Tsantanis put all my worries aside, everything i feared and reassured that this is fixable with the right treatment. Mr Tsantanis knows exactly what he is talking about and explains everything clearly, so that I was able to understand my problem. I left with tears of joy and relief. And advice with how I can help myself. 5stars for everything Thank you so much.

Mr Enyi Ofo

ENT Surgeon

I recently had nose surgery with Dr. Ofo and couldn’t be happier with the experience. He was extremely professional throughout the entire process, making me feel informed and comfortable from start to finish. The surgery went incredibly well, and I can already breathe so much better. I’m very pleased with the results and highly recommend Dr. Ofo.

Dr Christopher Phillips

Dermatologist

I recently underwent a number of minor procedures, and the experience was exceptionally positive. The provider maintained a calm and reassuring demeanor throughout, clearly explaining each step of the process. Their professionalism, attentiveness, and genuine care made me feel fully supported and heard at every stage.

Mrs Ewa Kozlowska

Audiologist

Ewa was very patient to deal with my problems and did her best to make sure I got the best out of my hearing aid. Her explanations made a lot of sense and I was grateful to her for explaining the extent of my hearing loss to my wife.