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Mr Charef Raslan

General Surgeon

Surgery for long term acid reflux, during sleep this was causing choking & difficulty breathing also constant throat pain over a number of years. Mr Raslan was very understanding that these long term issues had worsened & where now having a severe effect. The surgery that was offered was fully explained & easily understandable. He was also very honest when explaining associated risks, even though these where small. We went ahead with the surgery, Mr Raslan and all of the staff treated me with a high level of respect, care & understanding. I felt very reassured throughout, both before & after surgery. This is something that they do countless times a day every day but i was made to feel as if i was there one and only patient. I felt completely reasurred and at peace going into surgery due to the extremely high level of care. The surgery has been a complete 100% success, the throat pain i'd suffered for a number of years had immediately disappeared. Mr Raslan came to see me shortly after & was again very caring & reassuring. Explaining how surgery had gone, asking how i was feeling & explaining what both my short & long term recovery should look like. He was very clear on what to expect of my bodies recovery & of my diet plan over the coming six weeks. Again the care of every single member of staff was outstanding, attentive caring & reassuring throughout. Mr Raslan visited me again the next day to discuss how i was recovering & confirming i was safe to be discharged. He even offered me the chance of an extra night in Hospital to recover if i felt i needed it. I was more than happy to be discharged, feeling completely reassured by the best quality of service of every member of staff. Especially Mr Raslan who has been outstanding throughout & is a definite asset and credit to the NHS.

Mr Daniel Apostol

Physiotherapist

I have been seeing Daniel for post-operative shoulder rehabilitation following complex surgery. From the outset, his approach has been exceptional. At every session, Daniel takes the time to understand how the previous week has gone, including pain levels, sleep quality, flare-ups, and how the shoulder is coping with day-to-day use. He adjusts treatment carefully based on how I am actually responding, which has been crucial in ensuring progress while minimising the risk of setbacks. Daniel understands that I need to know why I am doing something, not just what to do. His explanations are clear, thoughtful, and grounded in sound clinical reasoning. This has given me confidence in the rehabilitation process and reassurance at every stage of recovery. He is also highly skilled at pacing rehabilitation appropriately. When necessary, he has deliberately held me back in a careful and protective way to prevent over-loading the repair. That restraint has been just as important as the progression itself, and as a result my recovery has been steady, controlled, and ahead of expectations rather than rushed. What I value most is the level of trust. I feel completely able to be honest with him about weeks that have not gone perfectly, including when I have done more than I should have. His response is always calm, supportive, and constructive rather than critical, which has made a significant difference both physically and psychologically. I trust Daniel implicitly with my recovery and would highly recommend him.

Quality Dental : Horsham

Dentistry

The set-up was scruffy/down at heel. The reception staff appeared weary, little interaction and certainly no putting anyone at ease. The approach to the outside of the building is unwelcoming and unclear. Far too many stairs with no assistance offered or given. No courteous instructions, no graciousness. The waiting room was full of materials to be used in decorating/ construction …. Maybe they thought the over large, badly adhered to the wall TV playing the same continuous “Winter” loop made up for feeling very much an inconvenience. One of the most annoying things is when you explain you’re deaf they say and they did “Oh we’ll speak loudly.” Empathy dictates clarity and pace NOT volume ( training needed in several areas ) seats in waiting area uncomfortable - nowhere to place/rest anything.

Dr Riyaz Shah

Oncologist

It is always a pleasant experiance meeting Dr Shah for the consultation, despite the nature of the visit. The structure is generally clear and does well at providing patient confidence. To begin with, Dr Shah will listen to us and how we are feeling, how the treatment is developing, understanding and addressing any concerns we may have. All of this provides important patient validation which makes us feel included in the process. Dr Shah will therefore discuss the plan logically moving forward and why, and just clarifying we understand what everything entails. Discussions are open and are pivitol for my treatment, yet also for my wife Lisa, as we can feel confident in a realistic way what to expect and are to be addressing. As I say, all of our visits have been pleasat and comfortable.

The Women's Health GP

General Practice (GP)

Having been to several medical professionals in my life, I can honestly say the care provided by Dr Katie Cowie is exceptional. She has a great bedside manner, there is no judgement and she is, very knowledgable and understanding. Personably speaking, I would now always consult her on my journey through peri-menopause and beyond. She is well worth the cost for such excellent one to one care. I also see her for weight loss and again, for anyone contemplating medical assisted weight loss, I would always recommend going through someone like Dr Cowie. The assistance she provides with her vast knowledge on the subject is invaluable. I’m so grateful to have met her. and I recommend her to everyone I know going through any women’s health issues.

Dr Benjamin Shaw

Audiovestibular Medicine Practitioner

Dr Shaw is extremely pleasant and a great specialist. After having gone through the NHS initially to both an ENT and neurologist I was discharged from the service with little follow up or support and uncertainty as to my exact diagnosis. I continued to suffer from debilaitng symptoms including vertigo attacks and booked an initial consult with Dr Shaw. From the get go I found Dr shaw extremely easy to talk to and he takes the time to explain the potential causes etc and a management plan to treat accordingly. Talking to Dr Shaw has given me hope once again. Very throughough and one of the best drs around for vestibular issues. Would definitely reccomend.

Dr Winston Martin

Cardiologist

Dr Martin was wonderful with my Mother who had been diagnosed with Heart Failure and at that time her symptoms were not controlled and a 999 call was required for hospital intervention. Under the NHS we had been told (despite the seriousness of the test results) that there would be a 12 month wait so we opted to seek out private care and Dr Martin was available for an appointment very quickly. Dr Martin was very thorough and took the time to fully explain his findings & recommend further tests to understand further. He was patient and kind to my Mother who has been very unwell and struggling to process all this new information.

HCA Healthcare UK The Portland Hospital

Obstetrics & Gynaecology, Fertility Medicine, + 1 more

Dr Charlotte Frise is an excellent doctor. Despite the multiple complications I had, she had time for me even when she was off duty. She saw me through until I sailed through. I was never afraid at any point even when I couldn’t breathe and had oxygen of 80% on room air, I was motivated. Her smile was always soothing and reassuring, it felt like family. She treats patients like family and it’s heartwarming in difficult times. I begin to tear up when I express how I feel about the care she gave me. Am very impressed and grateful for her services. The NHS is blessed to have doctors like her.

Mr Sanjeev Anand

Orthopaedic Surgeon

I had surgery in May 2025 for a ruptured cruciate ligament in my right knee. Dr Anand was excellent from the first time I met him to my most recent consult where I was signed off He was always transparent with everything, my care and the financial side of things as well He always responded very timely to emails when I was needing reassurance. His secretary was also brilliant. Everyone at Nuffield was amazing, very caring and clear. The porter i had who brought me back to the ward after my surgery snd down to xray was so funny and kept me at ease throughout.

Mr Sanjith Gnanappiragasam

Urologist

I had a really positive experience during my visit. The doctor was kind, attentive, and took the time to actually listen to my concerns instead of rushing through the appointment. They asked thoughtful questions and explained everything clearly, which made me feel comfortable and well informed. I left feeling confident about the next steps and reassured that my concerns were taken seriously. It’s clear the doctor genuinely cares about their patients, and I would highly recommend them to anyone looking for someone who is both knowledgeable and approachable.

Mr Narendra Pisal

Obstetrician & Gynaecologist

Narendra has been absolutely fantastic. From start to finish, he offered exceptional service, clear communication, and genuine care. He is knowledgeable, patient, and always willing to go the extra mile to ensure everything is handled smoothly and professionally. What stands out most is his attention to detail and his calm, reassuring approach. Whether answering questions or guiding me through next steps, he made the entire process effortless. It’s rare to come across someone who combines expertise with such a friendly and supportive manner.

Nightingale Hospital

Nursing, Nutrition, + 2 more

The therapists and dietitians are very passionate about helping patients and clearly have a genuine desire to help people. The group therapy sessions and the structure of the day was very helpful in helping my recovery. When I first came I was a bit confused about a lot of things and maybe communication in terms of meals and rules etc could be better explained in a more compassionate manner. The other patients and staff are the most wonderful lovely people and I am so grateful to have met them.

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

There was a delay on my appointment time but the doctor was genuinely apologetic explaining they had dealt with an urgent hospitalisation. This was completely understandable and reassuring that this was an exceptional delay that was not standard. I felt I was listened to and had everything thoroughly explained. I also felt there was genuine empathy. As a result I understood the diagnosis and it helped relieve some of the stress I was going through. I would highly recommend this service.

AURA Centre of Dental Excellence & Facial Aesthetics

Cosmetic (Aesthetic) Medicine, Dental Care, + 1 more

I recently visited AURA for a routine examination and dental hygiene appointment. The team conveniently scheduled both so I could have everything done in a single visit. Dental hygienist Marta provided a thorough yet gentle clean and polish, along with helpful advice on maintaining good tooth and gum health. Dr Nadine Skipp is extremely knowledgeable and skilled, but also very kind, and took the time to explain everything clearly. Everyone at AURA was friendly, professional, and welcoming.

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

All the staff I came into contact with today were very kind. At each stage I had an explanation of what would happen next, and they checked in I was ok. Every colleague that spoke to me asked if I had any questions. There was only a few minutes between each stage and the clinic is really comfortable and clean. Everyone was friendly and professional and I had complete confidence at every stage that I would get accurate results. A big thank you to everyone today.

London Bridge Sports Medicine

Sports & Exercise Medicine

Dr.Raiman has been exceptionally supportive and thoughtful through the whole process. I have been struggling with a very painful shoulder and arm for a long time - he very efficiently organised a MRI scan. His diagnoses were very clear, he took his time to explain to me what is happening and patiently listened to all my questions. He also suggested clear plans for my next few steps so I am very much reassured. Thanks very much for all your help :)