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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

Dr James Thing is a miracle worker—I am now walking almost completely normally for the first time in almost a year. I had a Baker's Cyst which he drained and injected. I had limped into his office, barely able to walk and I (almost) skipped out. He did a scan on my foot but wouldn't do an injection until I had an MRI. This is good medicine as he wanted to be sure he was injecting in exactly the right place, and indeed, he wanted to make sure an injection was the right thing to do (which it was). The foot is so much better. I am back to walking my normal 4 ½ -5 mile routes without much difficulty. Dr James Thing is a brilliant doctor! What I like is that you go in, he does an ultrasound to make a diagnosis, and if appropriate, he carries out the procedure there and then. No waiting for additional appointments at additional costs. Treatment and relief are immediate. That is amazing to find in this day and age.

Professor Shaun Preston

General Surgeon

Came in December 5th after being told I would have to wait 26 weeks via the NHS. I met up with professor Shaun Preston, who instantly noticed the hernia I had, and saying we could get it operated on before or after Christmas. I chose before as just wanted it sorted and recovery to start. He gave me the option, next Thursday or Friday (11th or 12th), I chose the 12th. Came in, a little nervous but was greeted by very kind faces and had a great chat with Professor Preston, putting me at ease instantly. The surgery was short and I woke up feeling relieved. I came back 3 weeks after the surgery and had a great chat with Professor Preston, asking how my recovery was and how my holidays/festive period was, showing he cared about my well being and personal life. Been given the all clear to slowly get back into training and have Professor Preston’s assistants number, incase anything is to change with my recovery.

Ovara Health

Acupuncture, Breastfeeding and Lactation Counsellor, + 12 more

When I first started looking for an endometriosis specialist and came across Mr Raza and all the positive reviews, I wondered: ‘can he really be that great?!’. The answer: yes he was. I had stage 4 DIE and a frozen pelvis. Mr Raza not only had the technical skill and expertise to deal with a complex case (with minimally invasive and cutting edge surgery) but also showed so much care and compassion, which gave me so much confidence and reassurance going into my surgery. The whole experience, including the recovery, has been so so positive and I would fully recommend him.

Mr John Bagley

General Surgeon

Mr Bagley stepped in after my previous consultant refused to attend. He hastily but professionally conducted my initial and confirmation appointments together and agreed to proceed with the planned surgery. I was very relieved. The surgery went well and all the staff involved were friendly and professional. I developed an infection after and had to see Mr Bagley twice but I was prescribed antibiotics and it cleared. At every step of the process Mr Bagley was professional and explained everything. I would definitely recommend him.

Mr Matthew Oakley

Orthopaedic Surgeon

This is more a comment about the Nuffield Hospital than about Mr Oakley. I did not find the ward doctor very communicative. For example, my prescription eye drops, which I dispense myself as and when necessary, were whisked away and put in a medicine safe despite my attempt to explain how I use them. Fortunately I had some more in my coat pocket, so this did not present any problems, but it would have been a nuisance to have to call a nurse every time I wanted to insert them.

Dr Graham Cole

Cardiologist

I found that the administration of my series of visits to One Heart Clinic; these were organised by Tiegan Devereux who made special effort to see that everything which she set up was carried out without mishap. On the medical side Dr Graham Cole was considerate and explained all the relevant information with great care. His insight were very helpful. I would thoroughly recommend him.

Mr Jonathan Yu

Ophthalmologist

Mr Yu provided me with excellent timely care. He was friendly and very approachable, understanding my huge anxiety related to serious visual problems that could negatively impact on all aspects of my life. He carefully explained the nature of my eye problem and the treatment options available highlighting the relative advantages and disadvantages of each one.

One Stop Healthcare

Anaesthetics, Audiology, + 47 more

I recommend a private appointment. Instead of a rushed NHS 10 minute experience, the doctor spends 30 minutes understanding symptoms and background. Dr Hamdulay was very thorough, professional and friendly. He gave me very helpful advice and the medication I needed to make a full recovery. Highly recommend OSD Healthcare.

Nuffield Health Leeds Hospital

Orthopaedic Surgery, Allergy Medicine, + 26 more

“I’ve visited Nuffield Hospital on several occasions and have had procedures there. The experience has always been excellent. Everything runs very efficiently, and all the staff — from the car park team, nurses, receptionists to the consultants — are friendly, professional, and supportive. I wouldn’t go anywhere else.”

The Doctors Lounge Berkhamsted

General Practice (GP)

Just had my assessment appointment with Dr Chopra. He is very approachable , easy to talk to ,and thorough. I now feel empowered to get straightforward help in the future. The security of having the same Gp who knows my history, and can give me face to face appointments if needed ,is absolutely worth every penny.

Dr. Katie Cowie

General Practitioner

Katie was empathetic and had exceptional knowledge. I felt listened too and supported with my current issues and felt that Katie gave me all the information to decide on how to move forward. The investigations were thorough and well explained. I have already recommended to Katie to a family member and friend!!

Deben Private GP Services

General Practice (GP)

I had a septic a septic finger. It was a Saturday morning. Pharmacy would not provide antibiotic cream without seeing a GP. No NHS GP available. Rang Deben healthcare and Dr able to see me within half an hour. Dr was very thorough and carried out a small procedure. Issued a prescription for antibiotic cream.

Queens Terrace Dental Practice

Dentistry, Oral & Maxillofacial Surgery

Dental practice aside, which are exemplary, the practice needs some heating it was too cold in there and I must say £5 for the soft bristle tooth brush just because I forgot mine was not necessary at all. I felt a little shoehorned into having to buy that which I did not appreciate.

Miss Yasemin Tavsanoglu

Plastic Surgeon

Having a trusted doctor assessing you makes all the difference! She has the best hands, very professional, explains whats going to happen next and you dont even notice time passing by. She is calm and confident and thats also how I left as a patient when I left! She is the best!!!

Mr Gordan Grahovac

Neurosurgeon

Dr Grahovac was very professional and knowledgeable in relation to my condition. I got clear instructions on what to do prior to my treatment and after. He managed to help me out swiftly and effectively so I feel very satisfied with the results. I highly recommend Dr Grahovac.