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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

Had an appointment for hip injections. I was seen on time. The consultant Mr Howell and radiologists Rachel and Natalie were all amazing. They were welcoming, friendly, professional and warm. They helped me to relax, feel comfortable, assured and confident. I have had the absolute pleasure of meeting many of the staff at St Hugh's and would recommend the hospital to anyone. The people are so genuine, lovely, human, friendly and professional. You are welcomed by the reception staff immediately upon arrival and the experience continues throughout. I appreciate that the staff work in a relatively calm setting, but they make the experience. This is a really well run hospital overseen by the director Ellen and her deputy Sarah. The consultants are of the highest quality. This is an amazing local resource which must be protected. The hospital undertake vital NHS work as well as private work. NHS pressures challenge the continued operation of St Hugh's, which would be a tragedy. Thanks and best wishes to everyone! Xx

Mr Amresh Singh

Orthopaedic Surgeon

recent visit was the latest in a large number in the course of the last 13 months and two hip replacements, the first of which turned out to be very complex revision surgery. Throughout all of this time I have always felt very confident and comfortable under Mr Singh’s care. In my experience, he is a first class consultant surgeon who cares very much for his patients, both before and after surgery and, even at this latest visit, my condition and ultimate recovery are very much at the forefront of Mr Singh’s concern. Overall, despite a number of setbacks, i doubt whether i could have been better cared for.

Dr Dimitri J Hadjiminas

General Surgeon

Dr Hadjiminas is THE BEST CONSULTANT who goes ABOVE AND BEYOND to SECURE EXCELLENCE. He has a fantastic manner he is highly empathetic, super patient and communicates excellently with a gentle directness. He goes at your pace and he will help make the best decisions with you and on your behalf. He travels to top conferences and is up to date with most progressive treatments that can be offered. You will be lucky if you get on his list he is sought out by celebrities and royalty.

Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

I’m a quite nervous patient and I always inform staff of that plus the fact that I’m on blood thinners! The nurse putting in the cannula took ages and it felt sore! However as I don’t look at the needle going in I didn’t realise what was happening until another nurse saw through the window and came rushing in and pulled the rubber tourniquet off my arm! I looked down and saw that blood was gushing down my arm! I said OMG and was shocked and it sent me into stress

Mr Adam Lomax

Orthopaedic Surgeon

I am extremely grateful for the care and attention that Mr Lomax has given me both before and after the operation to remove my bunion. Mr Lomax performed the operation successfully without any complications, and the wound has healed beautifully. Also. a huge thank you to the kind, sympathetic and patient staff at The Spire - the lovely nurse, who cared for me when removing my dressing and the warm-hearted receptionists, who knew my name.

Freedom Vision - Newark

Ophthalmology

Excellent care and advice from the hospital. I am really pleased with the outcome of my cataract surgery and the vision I now have. I hadn’t fully appreciated how poor my vision had become and after being short sighted all my life, near sighted requiring varifocal lenses in recent years I now do not need glasses at all as well as all my cataract symptoms disappearing.

Dr Manish Kalla

Cardiologist

Dr Kalla is an outstanding medical professional. His drawings and explanations helped me to understand, in simple language, exactly what the problem was. He was clear on what he was recommending, and why, and he always put me at ease. His bedside manner is second to none. When a secondary issue came to light, I had no hesitation in getting a referral back to Dr Kalla.

Meliora Medical Group

Physiotherapy, Sports & Exercise Medicine

Dr Barke supported my son’s recovery from a collapsed lung from the day it was diagnosed and operated on, through the rehabilitation and recovery, and to the point when he was able to play contact rugby again. I am extremely grateful to dr Barke for being so approachable and understanding, and so responsive to all the queries we had during my son’s recovery process.

Mr Stephen Gordon

Urologist

Dealing with Dr Gordon was excellent from our first meeting to pre and post operation. He always made me feel very comfortable in his presence and gave full explanation on all relevant topics. His attention to detail made me feel a lot better at all stages during our engagement and surgery was an outstanding success. A huge thank you to Dr Gordon and his team.

Mr Ravi Ray

Orthopaedic Surgeon

From start to finish Mr Ray has been nothing less than exceptional. From my first consultation to my discharge, it's been like a breath of fresh air. I have not had good experiences at other hospitals sadly, Mr Ray has completely changed my concept and outlook. What an absolutely outstanding and amazing man. Thank you very much for everything you have done.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

Absolutely ridiculous that my operation was cancelled minutes before I was due to go in to theatre. It was cancelled due to lack of communication! I wasn’t told that I needed to be off a certain medication 4x weeks prior my therefore my procedure couldn’t go ahead as it was high risk! I travelled over 3hrs to be told this is absolutely ridiculous

Spire Hartswood Hospital

Weight Loss & Bariatric Surgery, Allergy Medicine, + 20 more

The only thing is I was unaware my follow up appointment today had been charged as I was meant to have an follow up appointment on the 12 jan and was only text a few days before this was not a problem this time as I was not at work but could be a problem if I was at work and might be for someone else but overall 5 star

Mr Norman Waterhouse

Plastic Surgeon

From the moment I met Dr Norman Waterhouse it has been a totally efficient and wonderful experience! I lost nearly 3 stone and my skin didn’t look or feel nice! He is an awesome surgeon and I’m happy for him to show the before and after photos! I think photos speak volumes! I can recommend him unconditionally!!!

Mr Andrew James

Orthopaedic Surgeon

I was diagnosed a while back with a need for spinal decompression on my lower back and was most apprehensive about having the procedure given its nature. However, I needn't have been - Mr James has done a wonderful job for which I am most grateful. I was clearly in safe hands. Thank you ever so much.

Thames View at Charing Cross Hospital

Allergy Medicine, Audiology, + 39 more

Private cancer cover at Charing X is worse than NHS treatment at Charing X on many counts. The enhanced food offer does not compensate! The nursing, wait for drugs (sometimes 2 hrs after appt time), service from oncology nurses (and lack of Macmillan care) are all no better or worse than NHS