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Hormone Health

General Practice (GP), Obstetrics & Gynaecology

When booking the consultation with Nick Panay, the earliest available date was 2 months in advance. I was required to pay the full £395 under pressure at time, being told that the consultation would be lost unless I paid by 5pm. My understanding that this appointment would be for specialist, in-depth input tailored to a complex clinical history. Given that context, I was disappointed that the consultation felt limited to a reiteration of guideline-based recommendations, with little opportunity to explore causation, individual nuance, or the specific questions I had prepared. At several points during the consultation, I felt that my questions were closed down rather than explored, and the overall tone felt more directive than supportive. Given my long and complex medical history, I had hoped for a more compassionate and collaborative approach. Instead, I left the consultation feeling unheard and dismissed, which was distressing. I had hoped for greater depth and collaborative discussion, particularly in light of the significant upfront cost. I was given no additional value beyond what I already knew and was told in any case, that I required a further consultation to finalise a treatment plan. I have been in contact with the practice and explained that the consultation did not meet the reasonable expectations set by the cost, structure, or positioning of this service. I appreciate that since, I have received a considered response from the Practice Manager and the consultation and fee are being reviewed.

Mr Raj Nigam

Urologist

I underwent a circumcision procedure after being diagnosed with a medical condition. Mr Nigam and his secretary Jessica were brilliant from the very first email response right the way through to my final review. All my questions were answered promptly and the whole process was managed in a really efficient, dignified and professional manner. My initial consult was arranged within 48 hours of my first enquiry email, and after informing the team that managing this was time sensitive, my treatment was booked within 10 days. I was really well prepared for what to expect and the post-op phase, and truly found that there was little/no discomfort. I'd 100% recommend Mr Nigam and Jessica for anyone in need of his expertise!

Optegra Eye Hospital Hampshire

Ophthalmology

Pleasant waiting area with self-service drinks available. Within an hour you are called and escorted into the preparation/recovery room where you are prepared for the operation and the procedure is explained including a visit from the surgeon to check if you have any questions. The operation takes place in the adjacent theatre where again efforts are made to keep you informed as to what’s happening and before you know it you are escorted back to your recovery area for water and a biscuit. Staff were pleasant and attentive at all times. Once thoroughly checked out you return to the waiting area to be collected by your escort who has already been called to say your are ready for collection. I was back home within 2 hours

Dr David McKean

Radiologist

I had an ankle injection carried out by Dr. David McKean, and I honestly couldn’t have asked for a better experience. From start to finish, he explained everything clearly and thoroughly, making sure I understood exactly what the procedure involved and why it was being done. He took the time to talk through potential side effects, answered questions calmly, and was very reassuring throughout. The procedure itself was seamless, quick, and went extremely smoothly. Dr. McKean’s professionalism, clarity, and calm approach made the whole experience straightforward and stress-free. Thank you very much — absolutely amazing.

Dr Raveen Kandan

Cardiologist

I have consulted with Dr Kandan several times since my bypass surgery, and have always found him to be courteous, knowledgeable and helpful in assisting with post surgery symptoms. He took time to listen and discuss various aspects of my cardio recovery, and took on board my comments and concerns, rather than simply issuing another prescription. He did amazing work in liaising with my GP in relation to cholesterol levels and my intolerance to certain statins, and that is now in a much better place thanks to him.

Mr Nick Kametas

Obstetrician & Gynaecologist

I had an excellent experience with this doctor during the birth of my baby. He was extremely professional, attentive, and always took the time to explain everything clearly. He was consistently available to answer any questions and made me feel supported throughout the entire process. My birth experience was truly beyond my expectations. Thanks to his care and reassurance, he helped me overcome the difficult memories of my first birth with a different doctor. I cannot thank him enough for everything he did for me.

Mr Abdul Kasem

Breast Surgeon

Not quite sure where to begin but the service from Mr Kasem and his team around him have been Outstanding,. He is so well respected that they all go above and beyond, from the very first appointment to diagnosis I had all the results in a week. Imaging came in at 7am as he requested the urgency. I had a biopsy and being on top of Christmas he called me each day to say still waiting for news. Late Christmas Eve, he called to say all was clear. I am very lucky but I would 110% recommend Mr Kasem. Thank you.

Mr Matthew Gee

Orthopaedic Surgeon

I had a consultation with Dr Gee a few months ago and finally agreed that the time had come for a hip replacement. I then had my operation on 11th November and all went very well. Dr Gee previously explained the procedure and what I would need to do after the operation and what I couldn't do. The surgery was a great success, so much so that I was up and about quickly and was even driving after 2 weeks, and up and down stairs with no problem as well as going about my daily activities

The Horder Centre

Orthopaedic Surgery, Physiotherapy

I was naturally very apprehensive about the procedure but was met with friendly reassurance at every stage of the process. Everyone was very helpful, always very anxious to answer all questions, and very keen to help in any and every way. All procedures were carefully explained and it was always made sure I’d understood and was happy to proceed. I can’t speak highly enough of all the care I received from every member of staff I met at every stage of the process

Living Mind

Psychiatry

Living Mind provides a very high standard of care for ADHD treatment. The overall process was well organised, professional, and efficient, from initial assessment through to ongoing support. Communication was clear and timely, and the approach felt structured while still being personalised. The quality of care has had a clear positive impact on my daily functioning, and I would confidently recommend the clinic to others seeking specialist ADHD support.

Mr Kumar Reddy

Orthopaedic Surgeon

From the moment I met him , I liked him , I felt in safe hands , he has a lovely jolly nature , he was kind enough to come and see me after a very busy day for him at 8.15 in the evening . Considering my operation was on Saturday, I was happily walking down 26 steps to my home unaided with one crutch at noon on the Monday , fabulous outcome and still improving, thank you Dr Reddy and it was a pleasure to meet you !

Dr Michael Koa-Wing

Cardiologist

Technical explanations, clinical risk advice and outcome expectation management explanations all matched my levels of understanding and expectation. His and his teams willingness to accommodate questions and other support for information all met. Final outcome of procedure as hoped for and successful. I'm happy to recommend this practioner.

The Westminster Maternity Suite

Obstetrics & Gynaecology, Fertility Medicine

I thoroughly enjoyed staying in The Westminster Maternity Suite twice, after delivering my babies. The care, cleanliness, privacy, personal space and food are fantastic. I had really enjoyed staying there for the recovery after giving birth. The views of Big Ben both times were an amazing bonus for the night feeds of my newborn.

Darcy Healthcare

Diagnostic Pathway – Cardiac, Diagnostics & Testing, + 4 more

I needed an MRI scan and called Darcy Healthcare on Saturday, 27th December. They promptly scheduled my scan for the 30th. On the day of the scan, the staff were professional and friendly. The scan took about 30 minutes, and I received the results the next day, on New Year's Eve. I highly recommend Darcy Healthcare.

VB Aesthetics

Cosmetic (Aesthetic) Medicine, Dermatology, + 1 more

I was really nervous about my treatment as I have never had anything done before. I had a consultation with Shelly and she explained all about the treatments on offer and recommended what she thought was best. I love the results and will definitely be back soon!

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

Welcomed by staff, had an admin tssk to do. Straightforward task. Consultant was precise in his task outlining what was needed for my problem. Time with him wasn't very long - everything was to the point......