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Mr Fadi Housami

Urologist

I would like to raise a concern regarding my recent care for recurrent kidney stones. Firstly, I would like to highlight that Dr Fadi was excellent during my appointment. He explained the situation clearly and appeared genuinely committed to supporting his patients as much as possible. My complaint is not about his conduct, but about the overall approach to managing my condition. I am extremely concerned by the apparent lack of focus on prevention and follow-up for recurrent kidney stones. Several years ago, I passed a kidney stone and brought it to my urology appointment. I was told that no analysis would be done and that I could simply discard it. This was very disappointing, as analysing the stone could have identified the underlying cause and potentially helped prevent future episodes. Since then, I have continued to experience kidney stone episodes, yet there still appears to be no proactive plan to investigate why this keeps happening or how it can be prevented. Kidney stones are not a trivial issue; they can escalate rapidly and cause severe pain and complications. In this sense, they feel like a “time bomb”. I was also disappointed by the structure of my recent appointment. I requested time off work with the expectation that necessary tests or scans would be carried out on the same day. Instead, the appointment lasted less than ten minutes, and I am now required to wait again for a separate scan. This long and fragmented process adds unnecessary stress and delays diagnosis and management. I believe patients with recurrent kidney stones deserve a more preventative, joined-up approach, including stone analysis, timely investigations, and clear follow-up plans. I would appreciate clarification on why preventative measures are not routinely pursued and how my care can be improved going forward.

LycaHealth Orpington

Endocrinology & Diabetes, General (Internal) Medicine, + 6 more

Review for Podiatrist Consultant Liam Stapleton I have been a patient of Liam Stapleton for several years, and I cannot recommend him highly enough. Liam is consistently professional, attentive, and genuinely thorough. He always takes the time to listen carefully, explains everything clearly, and makes sure you fully understand both the problem and the treatment options. What really sets him apart is how deeply he thinks about each case rather than applying a one-size-fits-all approach. He looks at issues from multiple angles, not just the painful area itself. He considers overall functionality, gait, posture, and the geometry of movement, and how all of these interact and impact the body. This holistic and biomechanical approach has made a huge difference to my outcomes over the years. You never feel rushed, dismissed, or treated like a number. Liam is thoughtful, analytical, and genuinely committed to finding the root cause of problems rather than just treating symptoms. If you are looking for a podiatrist who is highly knowledgeable, detail-oriented, and truly invested in long-term functional improvement, Liam Stapleton is exceptional.

Riz Ultrasound

Physiotherapy

I really appreciated being able to get a quick appointment and having my scan done by a doctor radiologist who could then explain what he saw and give me some advice. The scan was done quickly and it allowed me to promptly get the scan done for my GP. I was super pleased that the report arrived quickly, it was there in my emails before I even got home! There was a chaperone there too, the clinic was nice and the receptionist was very warm and friendly and efficient. All in all a great discovery for me as I felt the prices were very reasonable for private scans so I could use the service for regular health checks..

Dr Mark Samaan

Gastroenterologist

Extremely happy with the service, care and everyone's attentiveness at the Cleveland Clinic. I was looked after by Dr Mark Samaan for the medical procedures. I felt safe under his care through his calm, thorough and clear words at every stage. The follow ups and the effort to notify information and results have been exceptional and most importantly with warmth! A million thank yous for everyone at Cleveland Clinic being absolutely brilliant. I finally have got an answer to what I have and can move forward to caring for myself in the right way.

Allergy London

Allergy Medicine

The clinical team at Allergy London are very experienced, confident and kind. They have the ability to put families at ease and my daughter loved seeing them at her visits. I am so grateful to them for their expertise and thorough approach.. We had previously seen a different provider who unfortunately over-complicated the process of oral immunotherapy (OIT); Professor Fox's treatment was pragmatic, achievable and best of all incredibly effective in improving our child's allergies and quality of life.

Mr Shehzaad Khan

Orthopaedic Surgeon

I couldn’t have asked for better care after my accident. Mr Khan and his team provided clear, informative guidance and walked me through all options patiently—often answering repeat questions until I felt fully comfortable. They were attentive to my nerves before surgery, and the aftercare has been excellent. The operation has been a clear success: the repair feels solid and lasting, and I now have more strength in my injured leg than before the accident. Highly recommended.

Candover Clinic

General (Internal) Medicine, Physiotherapy, + 19 more

I found the GP we visited to be welcoming and friendly, he was very informative and honest with things however I found the reception staff to be the opposite they were not very welcoming and I felt that they were closed of from any type of communication or request I did not like that they were so miserable no smiles just blank I didn't like the experience or the feeling I felt when walking into the practise but the doctor was great.

Ms Manju Singh

Obstetrician & Gynaecologist

Miss Singh is the epitome of professional. She treats patients with respect as well as kindness. She tells you it straight and I truly like that. But she is supportive and gives you fabulous advice on how to move forward. She tells you what you need to know and has your best interests fully at heart. I trust her fully and would recommend her to all my family and friends. Infact I sent my daughter to see her for a check up!!

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

My experience was very good but spoiled somewhat as the receptionist could not give me a date for the biopsy after I had my consultation with the Consultant. From what I could gather he did not have any slots open ! . That was on the 8th of January and I was told that someone would be in touch. It is now the 17th of January and I would like to know a date so that I can arrange as far as possible to be free then .

Nuffield Health Warwickshire Hospital

Cardiology, Chemical Pathology, + 9 more

I cannot fault my hospital stay in any respect. It was a wholly positive experience, notwithstanding that I had major surgery! Every single member of staff I encountered made me feel I mattered. They were, without exception, so professional and caring and kind. And - when I needed a hug I received several! I would describe the care I received, from start to finish and in every respect, as exemplary.

Spire Leeds Hospital

Tues the 20th Jan was my first appointment 6 weeks after my robotic assisted total knee replacement. MR Veysi showed kindness and respect, to me and my Husband, during my appointment. Reassuring me about my expected recovery. And if needed I could see him again if I had any further concerns. But he was very happy with my progress, which would continue to improve.

One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

Prior to the appointment we we were informed that the hospital couldn't book the appointment as referral letter didn't specify the type of scan required. However this was clearly stated at the top and I had to point this out. The appointment was then cancelled and we had to wait another week for the next available. Radiographer was then at least 20 minutes late.

Dr Vimalendran Ratheesh

General Practitioner

Dr Ratheesh is an amazing doctor. I have had ongoing issues and not only was Doctor Rathseeth thorough , but was easy to talk to and I was made to feel very comfortable. There was also a follow up call to keep me in the loop and an in depth explanation of the issue and procedures to follow . Can't say more than this Doctor should be a benchmark for all.

Dr. Claudia Maizen

Orthopaedic Surgeon

It was a great pleasure seeing Dr Maizen with my 13 year old daughter in early January. Dr. Maizen is very friendly and personable. Dr Maizen comes across a very competent professional, explaining her diagnosis clearly and in a manner that a teenager understands it too! We would like to thank Dr. Maizen for her time and support.

Dr. Yasmin Aziz

Dentist

'Hearing' is my problem, and the dentist wearing a mask, it is impossible to to lipread. Yasmin always removes hers when she is talking to me, as I use lipreading to help. Although I am a hearing aid wearer...hearing aids don't make you into a normal hearing person. The receptionists always acknowledge that...

Dr Kwok Tang

Gastroenterologist

Dr Tang is very easy to talk to and he takes a very detailed history of your symptoms. In other words he listens. He is very thorough in his examination and his explanation of his plan of action. I found him to be an excellent doctor and I would highly recommend him to my family and friends.