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Abbington House

Holistic Therapy, Psychiatry, + 1 more

Had a very warm welcoming at Abbington house, staff and peers were very nice. Room was nice, quite overwhelming to start with, with it being my first time at rehab. I then started to feel more comfortable with the help of the staff and my peers, putting me out of my comfort zone probably was the best thing they could of done otherwise I wouldn’t of been so open. Staff very accommodating, my therapist was very empathetic, I got on with her very well, opened up slowly but eventually we got there. I still feel I have stuff to work on, my co dependency and self love but I know that will come in time, from outside sources, just think they should not of mentioned that I would be getting DBT therapy whilst I was here as that was one of the selling points to me coming to Abbington house. The only other down side was prior to coming in I was told I would have at least one, one to one a week. But that did not happen for the the first 3 weeks, so felt a bit let down, so did my parents which they then raised there concerned to Mikey, who was quick to come up with 2 options to compensate this, which I thought was very good.

Mr Joseph Manjaly

ENT Surgeon

I have been seeing Dr Manjaly for bone anchored hearing aid help as I was born with Microtia and Atresia. I am still on my journey and can say that he has been patient and kind throughout, always making sure that I am able to make the best decision and he does so without any pressure. I cannot stress how important that is to me as I have a history of choices taken for me as a child due to my birth defect, so his approach has given me back that agency. Most recently I had the abutment and Cochlear BAHA after a long time considering that and the magnetic option. I opted for the abutment and can definitely say the BAHA has made a huge difference to my life. After two years of having it, for me there is discomfort and some pain so I returned to Dr Manjaly and we are going to go in a direction to first remove the abutment, let it heal to check that it isn't something else causing the pain/discomfort, and depending on the outcome try the magnetic option. While to me this irrationally feels like I've failed, he was kind and supportive.

GenesisCare Cambridge

Oncology

I feel very fortunate to have had my chemotherapy and radiotherapy at GenesisCare Cambridge. The standard of care is excellent and everyone at the clinic is friendly and welcoming. While spotlessly clean with fantastic facilities the centre doesn't feel overly clinical. I really like the holistic approach to treatment at GenesisCare and particularly benefited from the exercise medicine clinic which took me from gym phobic to regular gym goer with huge benefits for my physical and emotional wellbeing. GenesisCare go above and beyond to make treatment less arduous, from providing really comprehensive support to prevent or mitigate unpleasant side effects to offering a complimentary taxi service to and from radiotherapy sessions. Another plus of GenesisCare is that the consultations are never rushed - there is always time for questions and I particularly appreciated my consultant taking time to talk me through the treatment options and providing really clear answers to all my questions.

Dr Tapesh Pakrashi

Cardiologist

After a two year gap in contact, I had hoped that I might have had a bit more time to talk about my concerns - particularly some of the stranger sensations that I get from time to time in my chest since my last conversation. However, I was pleased and relieved when he suggested that an echocardiogram be done to see if there had been any further deterioration in the valves, etc and that the appointment came about soon afterwards. However, I have not had an further information about the result and have no idea who would have been in receipt of the information or how to acquire it myself and can only hope that no news is good news. Having been accepted on to Dr Pakrashi's NHS list I fail to understand why he does not receive details of my annual pacemaker check in July. There seems to be very little if any communication between the different NHS groups: monitoring my health which is why I have rated the value of the call so low.

New Forest Psychiatry

Psychiatry

The appointment itself was very positive. Dr. Robert Gordon was calm, validating, and genuinely listened. The room was quiet, warm, and set up like a cosy study, which made it feel safe rather than clinical. He explained the diagnostic impressions clearly at the end in a way that finally made sense, and it didn’t feel dismissive. I left feeling understood in a way I haven’t experienced with other services, although the level of positivity felt unexpected and left me a bit uncertain about how to interpret it. The only issue was the arrival process. My appointment was in the late evening, and reception was closed. It wasn’t clear where to check in, and I had no phone signal. I had to rely on Wi-Fi and the website photos to work out where to wait. Overall, despite the initial uncertainty about the building, the clinical experience was extremely positive. Everything went smoothly, and the assessment itself was very professional.

HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

It's two days since I had major surgery at St Hugh's hospital in Cleethorpes. I still find my eyes tearing up with gratitude at how well they have cared for me. Their consultants are of the highest calibre. And all the staff on the wards, from nurses through to the kitchen, are a joy to witness. Their happiness at work permeates through every nook and cranny. They have looked after not just my body, but my emotions and my dignity. Major surgery is always stressful, but the aftercare I had at St Hugh's has given me a headstart in my recovery. All credit too, to the wise and judicious management in the background. Only good managers could maintain a team who are so united and happy in their jobs. Thank you, thank you, thank you.

Candover Clinic

General (Internal) Medicine, Physiotherapy, + 19 more

I had a cancellation MRI which might explain why I wasn’t sure what to do. Had to wait 30 mins. Mobile units were ok but slightly disorganised. Reception lady was very professional but man who took over wasn’t easy to understand. I had to ask him about clothing to take off. I wasn’t told to remove my boots until I entered MRI room. He and another man got me into the unit but when I was pulled out some way through there was someone different which was strange. However this woman was very nice and kind.

Dr Muhammed A Ottayil

Paediatrician

We recently saw Dr Ottayil for a review of my daughter’s migraines and how things have been recently. Dr Ottayil has been a great paediatrician for my daughter. He always takes the time to listen carefully and never rushes through appointments. What really stands out is how clearly he explains everything, making sure my daughter understands what he is saying and that she feels comfortable. His calm and caring approach is appreciated, and we feel very supported under his care.

Mr Pranab Sinha

Orthopaedic Surgeon

Mr Sinha gave me the confidence to have my knee replacement sooner rather than later. There was no option and physio was no longer helping. He explained that my recovery would be quicker as I was younger and in good health and would get more use out of it. It would give me a good quality of life and I would be able to keep up with my grandchildren ! He was right ! 4 weeks post op and I am walking without my crutches. He is a lovely caring person and an excellent surgeon.

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

The New Vic --- now known as the 'BUPA New Victoria' --- is a smallish but excellent private hospital situated just off the A3 between Wimbledon and Kingston. It has recently been enlarged and its large Reception is now most welcoming. So far as I know, the rooms are all of the ground floor and overlook well-maintained gardens. Surgical procedures that my family and I have had at the New Vic over the last thirty years have all been trouble-free and successful.

Vermilion - The Smile Experts Edinburgh

Dental Care, Dentistry

I was referred by my dentist for an issue with an existing root canal. I attended on 3 occasions over a period of approximately 6 weeks. Steve Bonsor and his team were excellent throughout the process. Very pleasant and everything was fully explained at every stage of the process with a very satisfactory outcome at the completion of the process. Can’t compliment all the staff and the service provided enough, thoroughly satisfied customer.

Nightingale Hospital

Nursing, Nutrition, + 2 more

The team on the OCD ward incredibly kind caring and compassionate. It's like being part of a family, including the other 5 patients here. Although, it was challenging at times, I've learnt so much about my condition and I now realise that my beliefs does not necessarily mean it's true. If you're suffering with OCD and feel like you're alone or you have nowhere else to turn to, I highly recommend the Nightingale's 28 day inpatient stay.

Mr Mohammad Ahmad

Ophthalmologist

Mr Ahmad was fantastic, obviously I was a little nervous but I was reassured at every stage by Mr Ahmad and his team. After having one eye done I was looking forward to having the other done a week later. Any queries or concerns I had were answered in a professional way but with a personalised touch. I found this very reassuring. St Paul's eye hospital is the place to be.

Mr Nibedan Biswas

Obstetrician & Gynaecologist

I received excellent care and support from Mr Biswas and the team at Nuffield. Everything went smoothly and Mr Biswas was calm, professional and put me at ease during the visits. So glad I went through with the hysterscopy as I was hesitant to begin with but now feel reassured and was informed of the results straight after with clear next steps.

Mr Rajesh Deshmukh

Ophthalmologist

I received great care and attention from Mr Deshmukh and his anaesthetist Dr David Celaschi. Exactly what was going to happen was carefully explained and any questions answered before and during my bilateral eye cataract surgery under local anaesthetics with sedation. The after care has been excellent from all Mr Deshmikh's team.

Mr Oliver Bowes

Ophthalmologist

He showed great care and professionalism while carrying out the procedure. His calm, reassuring nature made me feel confident about my recovery. He also demonstrated exceptional compassion by rearranging his schedule to see me again at short notice. I’m truly grateful for his dedication and support.