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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I attended for spinal MRI. Unfortunately the technician was running late for which I was happy to wait but because of timing his communication to me was very poor. I was shown a room to change and left there without any guidance, I was then taken to the MRI machine and not spoken to really to ask if I was okay or to provide any reassurance. I don’t like MRI scans because can feel anxious within the machine. All it takes is a little bit of reassurance and acknowledgement for which I had none. Throughout the test the technician did not speak to me at all to ask if I was okay. I am not sure if this is normal but I found during the MRI it became quite hot which I have not experienced before. When the test was over he hurried me away from the machine without acknowledging my back could be hurting when getting up, which it was a little. He didn’t show me to the door so I had to ask if I was allowed to go and then left the room to change and go home. My review would be it is the smallest common curtesies that makes all the difference to a patient and this time I did not experience this at all. So much so I won’t be choosing to go to this venue for another investigation

Skin55

Dermatology

I am writing to formally complain about misleading advertising by the clinic Skin55. Their website led me to believe that laser treatments were available at the clinic, and I booked a consultation directly with the clinic, not with any specific doctor. However, upon attending the appointment, I was informed that the clinic did not have the required laser equipment and that not all doctors at Skin55 perform laser treatments. This discrepancy meant that I paid an initial consultation fee of £300, only to then be told that I would need to be referred to another doctor within the same clinic who does provide laser treatments. This second consultation was then quoted at £380. This sequence of events highlights a lack of transparency and constitutes misleading advertising, resulting in unnecessary expenses and inconvenience. I believe that this matter warrants investigation to ensure that Skin55’s practices align with advertising and consumer-protection regulations. I am prepared to provide supporting documentation upon request

Harpenden Medical

Allergy Medicine, Diagnostics & Testing, + 9 more

I was intrigued by the services offered, as they seemed too good to be true. I'm a mid-life woman, starting to worry more about my overall health and wellbeing but didn't want to burden the NHS with curiosity! I really just wanted to have an MOT, to spot any underlying issues or potential health concerns. I was really impressed with the whole set up - state of the art machines, beautiful and clean building - with the most relatable, down-to-earth and professional team of experts. I felt in safe hands, and I had all the advice, tests and support I needed to give me a 12 month clean bill of health but with some advice on how to improve and maintain my health and wellbeing. Highly recommended!

The McIndoe Centre

Plastic Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

Couldn't fault any of the staff here, all very welcoming, comforting and professional, made me feel at ease at all times and nothing was too much trouble. I ended up with a few complications from my surgery due to my body not at all accepting the procedure and amount that had been done but the staff and my consultant Mr Harley were on top of it literally immediately. Due to not being a straight forward healer they insisted an open door policy at any time day or night if any concerns. The hospital is very very clean and all policies and procedures are followed to the tee. Honestly a brilliant experience all due to them!

St John & St Elizabeth Hospital

Paediatric Cardiology, Cardiology, + 33 more

I visited Mr Natt this week after experiencing tightness in my throat. He took the time to ask thorough questions to understand the issue and carried out a nasal endoscopy to investigate further. Throughout the procedure, he explained everything clearly, checked that I was comfortable, and showed genuine concern for my wellbeing. When the issue became visible on the screen, he carefully explained what was happening in a way that put my mind at ease. Mr Natt was kind, professional, and attentive from start to finish. I felt very well cared for and would highly recommend him.

Mr Philip M Stott

Orthopaedic Surgeon

I have had other operations but never a consultant/surgeon with Mr Stott's intuitive empathy, genuine listening skills and obvious concern for the patient's well-being - quite apart from his first-rate skills as an orthopaedic hip specialist. You never feel rushed at consultations, he gives excellent explanations of what is going on and what to expect, at every stage. My recovery from left-hip replacement is going well, I am receiving excellent physiotherapy support and I feel more positive than I have for a long time. I recommend Mr Stott whole-heartedly.

Mr Stuart Gould

General Surgeon

I am totally in awe of how I was managed under the expertise of Mr Gould. I came to him with a gut problem not actually understanding my problem and by the time he has explained things to me I knew what the problem was. My issue somehow manifested to be even worse and he took care of all matters relating to it including the surgery and after surgery care. Always had a listening ear. I can't thank Mr Gould enough for everything. My experience was more than a 5 star one and I am grateful to God that I met Mr Gould.

Mr Vui Vun Wong

Obstetrician & Gynaecologist

Mr Wong is an excellent gynaecologist. He listens, asks the right questions, and explains every step in clear language. You feel comfortable the moment you walk in because he treats you with respect and patience. He does not rush you. He checks that you understand your options. He makes difficult appointments feel manageable. My visits with other gynaecologists felt stressful, but he changed that for me. I trust his care and recommend him to anyone who wants a calm and supportive experience.

Mr Neil Barber

Urologist

Mr Barber is simply excellent in every aspect of his patient care. His top rated expertise and knowledge was clearly visible during our discussions about my upcoming BPH procedure. This together with his ability to connect and transfer the confidence in the level of care I am going to receive from him and his support staff was also very reassuring. I have therefore no hesitation in recommending him as the very best in UK and indeed Europe for anyone needing BPH surgery.

The Prostate Centre

Urology, Oncology

I had an outstanding experience with Mr Arumuham and I cannot recommend them highly enough. From the very first appointment, Mr. Arumuham demonstrated exceptional expertise, professionalism, and genuine compassion. They took the time to listen carefully to my concerns, explained every step of the evaluation and treatment process in clear and reassuring terms, and made sure I felt comfortable throughout. Thank you so much!!!

AURA Centre of Dental Excellence & Facial Aesthetics

Cosmetic (Aesthetic) Medicine, Dental Care, + 1 more

My experience at Aura has been consistently excellent. I have beee a patient at the practice for several years and cannot recommend it highly enough. The reception staff are always welcoming and ensure appointments run smoothly. My recent visit was great as always- I appreciate the personalised approach to maintaining my oral health. Nadine is an exceptionally skilful dentist and her hygienist team are superb too.

Dr Cara Williams

Obstetrician & Gynaecologist

I recently had an appointment with Dr. Cara regarding my perimenopause symptoms, and I felt truly heard. She listened carefully, validated my experiences, and approached the conversation with empathy and understanding. Dr. Cara took the time to talk through all my options, offering clear explanations and guidance without pressure. I left the appointment feeling supported, informed, and hopeful.

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 31 more

Booked a growth scan however felt that Dr Deepa Rajan rushed through the appointment. We didn’t get to see our baby properly on screen - nor did Dr Deepa bother trying to capture full photos of our baby. Appointment was over in 5 minutes. It’s a shame as I’ve booked several scans with the clinic previously and always felt that the Doctors provided excellent service up until today’s visit.

Dr Yee Mah

Neurologist

Dr Mah was very professional, kind, listened with care and patiently explained the situation, asked clarifying questions to improve his diagnosis and made sure I could ask questions. He was very responsive, extremely knowledgeable and at the same time able to explain the science in simple terms. I was very impressed by his professionalism and skill.

Mr Vinod Sharma

Ophthalmologist

Mr Sharma was fantastic. He explained everything clearly with great care and attention. Ensuring I understood what was going to happen and putting me at ease. We had a conversation where I was encouraged to ask any questions and he answered all of them clearly.

Mr Wing Chan

Ophthalmologist

Mr Chan took the time to explain the procedure to me so I knew exactly what was going to happen and when even checking during the procedure that I was okay. I would highly recommend him to anyone that needs cataract surgery.