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Skin55

Dermatology

I am writing to formally complain about misleading advertising by the clinic Skin55. Their website led me to believe that laser treatments were available at the clinic, and I booked a consultation directly with the clinic, not with any specific doctor. However, upon attending the appointment, I was informed that the clinic did not have the required laser equipment and that not all doctors at Skin55 perform laser treatments. This discrepancy meant that I paid an initial consultation fee of £300, only to then be told that I would need to be referred to another doctor within the same clinic who does provide laser treatments. This second consultation was then quoted at £380. This sequence of events highlights a lack of transparency and constitutes misleading advertising, resulting in unnecessary expenses and inconvenience. I believe that this matter warrants investigation to ensure that Skin55’s practices align with advertising and consumer-protection regulations. I am prepared to provide supporting documentation upon request

Pure Sports Medicine - Raynes Park

Nutrition, Osteopathy, + 4 more

I have been receiving treatment following ACL reconstruction (with LET and meniscus repair), and I am genuinely impressed with the level of care and professionalism I have experienced. Lee consistently explains each exercise clearly, checks my progress carefully, and adjusts my programme so that I always feel safe but challenged. His encouragement and attention to detail have made a noticeable difference in my recovery and my confidence. During one of my session, Lee even took me to the gym and guided me through three leg machines, explaining how this next stage will help me progress. His support and reassurance that I’ll start seeing big improvements mean a lot to me. I truly appreciate the time, patience, and expertise he brings to every session. I feel well supported and motivated, and I am very grateful for the high-quality care he provides. I am very much looking forward to continuing my recovery with Lee.

Miss Claire Mellon & Associates

Holistic Therapy, Obstetrics & Gynaecology, + 1 more

I am so grateful to have had Dr. Clair Mellon as my obstetrician throughout my pregnancy and for the delivery of my baby girl. From the very first appointment, Dr. Mellon made me feel supported, informed, and truly cared for. She always took the time to answer my questions, explain each step of the process, and ensure I felt comfortable and confident. Her calm, reassuring presence made a world of difference, especially as my due date approached. During labor and delivery, Dr. Mellon was compassionate, attentive, and incredibly skilled—everything you could hope for in such an important moment. I felt safe in her hands every step of the way. I cannot thank Dr. Mellon enough for helping bring my daughter into the world with such kindness and professionalism. She is an exceptional OB, and I would wholeheartedly recommend her to anyone looking for outstanding care.

The Lister Hospital, part of HCA Healthcare UK

Fertility Medicine, Orthopaedic Surgery, + 12 more

Couldn't fault the hospital at all. It is clean, and a very welcoming environment, but of course is absolutely down to the people that run it. Every single member of staff I came across - whether in my pre op assessment appointment, or during my surgical visit - was incredibly kind, patient, and so easy to get along with. I have had few good experiences when it comes to hospital visits, but the two times I've been at The Lister Hospital, I have spoken to and laughed with so many workers. My nurse Rasheed was an absolute gem, and was brilliant with my family when they came to the room after surgery. Whether it was the nurse that helped me to the loo, the people on reception, the physio - every single person I interacted with made it such a calm and positive experience, their kindness will stay with me so thank you very much

Mr Sanjeev Lakshaman Chitnis

Orthopaedic Surgeon

I recently visited dr chitnis with a wrist injury that had been ongoing since February this year. He was very professional and was able to tell me my MRI results promptly and answer all questions that I had. He then got me booked in for surgery, he explained in great detail which procedures I would be having and what to expect. I was very nervous for the surgery but he was quick to put my mind at ease. I’ve since seen him at a few follow up appointments for dressing/stitch removal and then also to check the mobility of my wrist after surgery. He gave me physio/exercise and scar massage instructions, explaining to me very clearly what to do and what to expect at each stage of my recovery. I felt extremely at ease at all appointments and am very grateful he was able to rectify my injury.

The McIndoe Centre

Plastic Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

Couldn't fault any of the staff here, all very welcoming, comforting and professional, made me feel at ease at all times and nothing was too much trouble. I ended up with a few complications from my surgery due to my body not at all accepting the procedure and amount that had been done but the staff and my consultant Mr Harley were on top of it literally immediately. Due to not being a straight forward healer they insisted an open door policy at any time day or night if any concerns. The hospital is very very clean and all policies and procedures are followed to the tee. Honestly a brilliant experience all due to them!

HCA Healthcare UK The Harley Street Clinic

Breast Surgery, Cardiology, + 9 more

“My experience at Harley Clinic went far beyond medical care. The entire team treated me with a level of kindness, professionalism, and humanity that I will never forget. From the first consultation to my recovery, every member of the clinic showed genuine care, patience, and respect. Their standards, their attention to detail, and their warm approach made a challenging moment in my life much easier. Harley Clinic is not just a medical facility—it is a place where people are truly cared for.”

Bourn Hall Fertility Clinic, Cambridge

Fertility Medicine, Obstetrics & Gynaecology

The staff were so kind and helped me to relax when I went for egg collection. The Embryo transfer was a beautiful moment and they ensured it was marked with a photo of the embryo being transferred and a hand written card. Unfortunately, our first transfer was unsuccessful but I know we are in safe hands for our next steps. The admin team in particular have been amazing - responsive, sensitive and friendly. Thank you to all of the staff that quietly encourage hope in a scary time

North Wales Eye Specialist Centre

Ophthalmology

I have been a patient for a number of years I find the experience completely professions It’s a nice relaxed area Staff all make you feel comfortable and explain things clearly and are happy to answer any questions I have the utmost respect and trust in Mrs mathews and I always feel I’m Getting the best treatment for my condition I needed an extra procedure at my last visit it was promptly arranged and carried out at same appointment . Excellent care

Mr Hariom Sur

Urologist

My visit was for a 6 monthly check up and as usual I was met wiith a professional yet warm and friendly atmosphere. Mr. Hariom Sur and the entire team made the whole experience as good as it possibly could be. Upon leaving I was also lucky enough to encounter Lynne, who carried out my immunotherapy treatments, and Laura, who was present at my initial diagnosis - again such warm and friendly people. I salute you all and thank you for all you do.

Dr Cara Williams

Obstetrician & Gynaecologist

I recently had an appointment with Dr. Cara regarding my perimenopause symptoms, and I felt truly heard. She listened carefully, validated my experiences, and approached the conversation with empathy and understanding. Dr. Cara took the time to talk through all my options, offering clear explanations and guidance without pressure. I left the appointment feeling supported, informed, and hopeful.

Mr Nico Jonas

ENT Surgeon

Mr Jonas was extremely friendly and welcoming. He listened carefully and addressed my concerns with clear and understandable answers. My wife, a nurse, came with me and she felt included in the consultation. At the end of the consultation, he prescribed a nasal spray which has greatly reduced my symptoms.

Professor Samuel Ford

General Surgeon

I recently met with Professor Ford to discuss my diagnosis and a procedure that would be carried out, Professor Ford explained the procedure thoroughly and in a way easy to understand making sure I felt informed and comfortable throughout, he answered all questions with clarity and reassuring.

Mr Michael Wilson

General Surgeon

I had a consultation with Mr Wilson to discuss a possible inguinal hernia operation. I found him to be both very informative and empathetic. After our discussion I decided to go ahead with the operation. My experience with Mr Wilson and every other member of staff has been extremely positive.

Dr Ian Stone

Respiratory Doctor

Dr Stone has been instrumental to improving my mother’s poorly controlled asthma, prior to being under the care of Dr Stone, monthly flareups severely effecting mums quality of life. Dr Stone has been so so attentive and thorough in all aspects of his work, a true credit to the profession.

Miss Milica Perovic

Obstetrician & Gynaecologist

Dr Perovic is truly exceptional. She offers clear, straightforward advice while still being warm and gentle. I trust her completely with any examination or procedure. Her guidance and advice always feels thoughtful, well-considered, and genuinely caring. I couldn’t ask for better care.