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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Appalling aftercare!! In as an overflow NHS patient. Had major surgery. Nurse refused the doctors requests in the morning. When discharged later that day the nurse still refused what the doctor asked for. The doctor had to be firm in saying what the nurse had to do as it was on the surgeons notes! The nurse reluctantly did it in the end but only half a job. The nurse left ouzing burn scars after removing dressing and didn't tell me until i put my clothes on and the material was catching on them. My husband got him back and he said "Yes i saw that!". Did nothing or aplogise. No empathy at all. I had 2 nurses come to my home that evening to sort out the burns and dressing on my surgical areas . Nightime was very little aftercare. Catheter was overflowing in the night. No one seemed to know what was going on in regards to your medical notes. Food was appalling dried up and burnt. No snack trolley inbetween meals. Awful experience. Couldn't wait to get out of there. Was I treated differently because I was in there last request as an overflow NHS patient. I was meant to be going to Birchington ward for my recovery. A complaint will be going in! The doctor said twice to have medication prescribed to the nurse and he would not do it so I came home with no painkillers and was told to go to a chemist after major surgery. Lack of care. No bedside manners.

Ms Ileana Anderco

ENT Surgeon

Dr Anderco was v Professional , empathetic and respectful of my elderly retired status as a medical colleague usually difficult patients! the consultation was skilled and she discussed my symptoms , worries past history in an unprejudiced manner as I was using medical jargon! and my opinion was also taken into consideration the next step was discussed and explained and after seeking my consent, Nasal endoscopy was carried out with care and in an experienced manner and with due regard for my comfort . Did not rush through the procedure . The Registrar sitting in the consultation with my consent was being taught and shown on video not only the physical diagnostic appropriate structures but also Patient communication , comfort care working as a team with staff as a doctor by example of a Senior and v experienced HOD and Staff working with Dr Anderco were pleasant helpful and happy working with her and attended to me the patient attentively Management plans were discussed and follow up to be arranged with results , availability of interim access too explained I Felt at ease from the beginning welcome till the end and very satisfied with the consultation The Registrar sat in the consultation with my consent . I am long

Spire Bristol Hospital

Breast Surgery, Cardiology, + 18 more

I cannot speak highly enough of Mr Paul Tierney and the care I received during my recent visit to Spire Hospital Bristol. From the very first consultation, Mr Tierney was the consummate professional — calm, knowledgeable, and genuinely compassionate. During what was a challenging and uncertain time, he looked after my overall wellbeing exceptionally well, not just addressing the clinical issues but also ensuring I felt informed, reassured, and supported throughout my recovery. His communication was clear, thorough, and easy to understand at every stage, which made a huge difference to my confidence and peace of mind. I always felt listened to, never rushed, and completely confident that I was in expert hands. I am extremely grateful for the care, professionalism, and humanity shown, and I would not hesitate to recommend Mr Tierney to anyone seeking outstanding medical care

Mr Sachin Agrawal

Urologist

Excellent explanation of the results from a recent CT scan, probing for possible kidney stones. A stone was found to be apparent, as well as other medical findings that Mr Agrawal took time to advise me on. He also gave invaluable ongoing dietary advice and recommended an ultrasound in a year’s time, which should be arranged via my GP. Mr Agrawal had already written to my GP outlining my initial consultation, and I have no doubt he will also be as efficient in relating the results to my GP as soon as possible. I was very reassured by Mr Agrawal that I was suffering from no major health issues, and as long as I adhered to his advice concerning sensible diet control, my proneness to kidney stones would hopefully decrease in time.

RTN Mental Health - Right To Choose

Psychiatry, Psychology

Everyone I dealt with was great overall. The experience was good aside from a couple of mistakes which then lead to long delays. One of the assessment calls didn't work and I had made time to sit through it. They did try to rectify this quickly but it still took another few weeks which after such a long time was frustrating. Sometimes when I would ring up the person who would answer would be short and I didn't feel so comfortable speaking to them. Otherwise, I would recommend this service up to diagnosis - I am yet to try the medication and services beyond here. I wish there was more the NHS or RTN could provide to offer support post diagnosis. The recommendations are useful but I would like a little more.

HCA Healthcare UK The Princess Grace Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Endocrinology & Diabetes, + 8 more

I have nothing but praise for Miss Pissanou and her entire team including Claire Gibbons her secretary , as well as everyone at The Princess Grace Hospital. From start to finish, the care I received was outstanding. Miss Pissanou was professional, compassionate, and extremely thorough throughout the whole process, and her team were equally supportive and attentive. The hospital staff made me feel comfortable and well looked after at every stage, and the standard of care was exceptional. I am truly grateful for the expertise, kindness, and reassurance I experienced, and I would not hesitate to recommend Miss Pissanou, her team, and The Princess Grace Hospital to anyone in need of first-class medical care.

Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

I cannot thank the team at Spire Elland Hospital enough for the outstanding care I received. From admission through to recovery, every member of staff was kind, professional, attentive, and reassuring. A massive thank you to Paula in particular, whose warmth, compassion, and calm presence made such a difference during what was a very daunting time. Nothing was ever too much trouble, and I always felt genuinely cared for and supported. The whole team went above and beyond, and I am incredibly grateful for the kindness, dignity, and exceptional care I received. I would not hesitate to recommend Spire Elland Hospital — truly outstanding staff and patient care.

FACEmed Cosmetic Medical & Dental Centre

Cosmetic (Aesthetic) Medicine, Dental Care, + 4 more

Dr Alex Hadley carried out implant procedures on me. He took the time to explain what was going to happen and reassured me when I had questions. I found him to be very caring and I am pleased to say the final result is absolutely amazing.. I would have no hesitation in recommending him to anybody that needs dental work, he will clarify and calm your fears to give you confidence in having your dental work. I found all the staff at Facemed welcoming, friendly, caring and efficient. The appointment system ensures you are seen promptly and the treatment starts on time. I would have no hesitation in recommending Facemed for any treatment anyone requires

Dr Sajjad Rajpar

Dermatologist

I attended for a mole check. Dr Rajpar found a skin carcinoma that I was not aware of. I then had Mohs surgery which cleared the cancerous growth away. I required a flap as, and following surgery I started a laser programme to help reduce the scar, and I am so glad I did as the final result is really good, with everything having healed really well. I am most impressed by the amount of expertise Dr Rajpar and his team, I honestly dont think any skin or dermatology clinic matches this.

Mr Franscois Runau

General Surgeon

I am so glad that I had Mr Runau as my surgeon. He has excellent knowledge, is kind, listens and follows through with what he says. I was previously given limited surgical options through the NHS, and when I shared my concerns and my expectations with Mr Runau he tailored a management plan to give me the highest change of post operative success. He dealt with all of my concerns, made me feel comfortable and I would highly recommend him to anyone requiring a colorectal surgeon.

Dr Edmond Edi-Osagie

Obstetrician & Gynaecologist

I couldn’t fault Dr Edi-Osagie’s care. After being told I had no fertility issues I was still unable to get pregnant until I went to have a consultation with Dr Edi-Osagie. I felt really listened to, Dr Edi-Osagie made a plan to optimise my fertility including a hysteroscopy and medication to treat the PCOS he had identified. In the month after treatment I got pregnant and recently welcomed my lovely daughter. Thank you so much Dr Edi-Osagie and Aurora health!

Dr Pooja Gulati

Rheumatologist

I visited Dr Gulati on the recommendation of another specialist consultant, and was very grateful for her expertise and knowledge. She was the only doctor, out of several that I visited, that was able to uncover the root cause for painful symptoms I had been experiencing for several months. I also really appreciated her clarity and warmth during our consultations, as bedside manner can make all the difference when facing uncertainty and ongoing pain.

Spire Wellesley Hospital

Cosmetic (Aesthetic) Medicine, Dentistry, + 17 more

My treatment at the Wellesley hospital was carried out in an exemplary manner. All of the staff were very friendly and acted professionally at all times. My surgeon and his team gave me all the information I required before undergoing the surgery, and my aftercare was also of the highest quality. I would recommend this hospital if you need worry free treatment.

Dr Rohan Jagathesan

Cardiologist

Dr Rohan is one of the best specialists I’ve come across. He takes time to explain the options, treatments and way forward to improve the patient experience and quality of life. Since coming under his care I became more educated about my condition and now I have coping mechanisms to help in my day to day life.

Mr Kailas Nakade

Obstetrician & Gynaecologist

I had my quarterly check-up and as usual, Mister Nakade was on-time and very professional. He did my routine physical exam with utmost care, following protocol of having a female nurse present . He continue to monitor my health and well being, scheduling next steps for my care.