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GenesisCare Surrey

Oncology

My experience at GenesisCare Surrey was amazing. I chose to have private MRLinac radiotherapy for my prostate cancer in order that my treatment would have the minimum impact on my life and I was not disappointed. I was given an initial appointment within a week of getting approval from my health insurance. As my partner and I were travelling from some distance and staying in Guildford during the 11 days it took for my five treatments, the radiographers were very flexible in arranging the dates to suit us. GenesisCare offered to pay taxi fares for us to travel each time, but as the distance was too far we chose to stay and were amazed when they offered to contribute to our hotel bills, The building was modern and purpose built and the reception area was pleasant, bright and the staff friendly with tea, coffee and snacks on tap. Parking was easy and right outside. The MRLinac suite was similarly well done and the radiographers were friendly, helpful and keen to make things as easy as possible. It was nice to be taken into the control room to meet the team rather than them being shut away behind the glass. All of my treatments started on time and the last two appointments were rearranged so we could leave a day early. The whole experience felt more relaxing than attending a normal medical establishment, in fact more like being at a high-tech research institute. There was a follow-up call from a radiographer after we had been at home for a week to check how I was doing. The MRLinac treatment gave me very little in terms of side effects during the treatment or afterwards and meant we able to explore Guildford and the surrounding area when I wasn't having treatment. The whole experience was much preferable to the standard radiotherapy which would have involved 20 treatments over 4 weeks with months of hormone treatment. I felt confident that the use of MRI scans during treatment ensured the radiotherapy was precisely targeted to give the best results and to limit any damage to other organs. It did require me to lie in the machine for 25-40 mins and to ensure my bowels were empty and my bladder was half full at the time which was a bit tricky. The radiographers were very patient in giving me advice and support to help me achieve this although some more advice at the beginning would have been useful. If you have the option to have treatment at GenesisCare then I can thoroughly recommend it.

Mr David Nasralla

General Surgeon

I was diagnosed with bile duct cancer at my local hospital Broomfield, I was referred to the Royal Free Hospital under Mr David Nasralla on 11/09/2025. I saw Mr Nasralla in clinic. He explained my diagnosis in simple terms that I was able to understand along with simplified drawings. He agreed that I was a candidate for surgery and this was booked for the 29/09/2025, before I left clinic. My recovery and each step of my recovery was explained. I was contacted by the HBP team several times leading up to my operation which was such relief as all my questions were answered as they came along. I was admitted to hospital on 29/09/2025, where Mr Nasralla saw me to confirm that I still wanted to proceed with the operation. I awoke from my operation in ITU, Mr Nasralla come to see me and my partner to explain my procedure and to oversee my treatment. Mr Nasralla was understanding, very thorough and completely supportive to my care plan. During my stay in the Royal Free Hospital under Mr Nasralla he came to see me several times and his team who came on the ward rounds were also in contact with him. I cannot speak highly enough of the treatment and support I was given by Mr David Nasralla and his team. My treatment has been outstanding both while in hospital and during the last four weeks at home. Mr Nasralla has followed up on my recovery and care plan with total commitment to my recovery. There have been times when I have been worried and unsure, I have been met with total understanding and compassion, with clear empathy. I can say I completely trust Mr Nasralla and his team, who went beyond patient care. I would like to thank Mr Nasralla and his amazing team, which includes the CNS nurses and all the staff who smoothly booked my appointments. My last appointment with Mr Nasralla was on 06/11/2025, his approach to my next step to recovery was explained in full and in terms I understood. Mr Nasralla gave me the email address of his team should I need to contact them. I cannot explain how this has helped me, to know that they are still there should I need to reach out to them. There are not enough praises to reflect the outstanding care and support I have received. I am eternally grateful to Mr Nasralla & his team, without whom I would not be able to write this review.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

The security and reception staff were absolutely wonderful - welcoming, professional, and efficient. When I went up to the 3rd-floor neurology department, there weren’t very clear directions on where to check in, but I eventually found the desk (ironically, not the easiest task for someone visiting a neurologist!). After checking in, I was seen quite promptly. The neurologist herself came out to collect me - something I didn’t realise until we were already in her office, as she hadn’t introduced herself. I think my presence uneased her and I even commented that I thought she was the porter, as that’s what I had seen with other patients being escorted in. Unfortunately, the appointment itself was disappointing. The neurologist came across as very judgmental and accusatory, suggesting that my symptoms were exaggerated or imagined, despite my clear explanations and the observations of my colleagues, doctors, specialists, and family who have witnessed my neurological decline. When she asked about my profession, she seemed skeptical that I could perform my job without issues, which was uncomfortable and disheartening. I have a follow-up appointment with a neuropsychiatrist, but honestly, I’m not looking forward to it. I can only hope they’ll be more open-minded and empathetic.

Dr Fiona Mitchell

Psychiatrist

Dr. Mitchell is an outstanding clinician whose warmth and professionalism make the entire diagnostic process feel supportive and reassuring. From the very first appointment, she created a welcoming and calm environment that immediately put both my child and our family at ease. What stands out most about Dr. Mitchell is her thorough and thoughtful approach to diagnosing ADHD. She takes the time to truly understand the whole child — not just the symptoms — considering personality, strengths, environment, and emotional well-being. Every step of the process felt comprehensive and individualised, never rushed or impersonal. Her professionalism is matched by her genuine compassion. Dr. Mitchell listens carefully, explains each part of the assessment clearly, and ensures that families feel informed and empowered throughout. It’s clear that she is deeply committed to helping children reach their full potential.

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I was referred by my GP to RTN via Right To Choose and I have been diagnosed with combined type ADHD. I wanted an assessment which was thorough as I have other conditions such as anxiety, and it was very comprehensive. I felt like my full history was properly reviewed and explained to me. The assessment process was also vulnerable to go through, especially as an adult in my 40s, but all the staff I spoke to via email or face-to-face were very kind, supportive and validating. Thank you. My overall experience was excellent and I would highly recommend RTN to others. My one small piece of feedback is whether you can incorporate a save button in the online forms. I find form-filling quite overwhelming and I think it would have helped to be able to do it in stages.

Southside Medical Private Clinic

Child & Adolescent Psychiatry, Audiovestibular Medicine, + 7 more

Came across Southside Medical on FB ....my own GP practice has no online appointments for all of November and December. I had mine booked and completed in just a few hours. Doctor took time to understand what was up (sciatica) and what he could do to help. Did a complete check to make sure it was sciatica and not something else and gave me advice should my symptoms change. Then after a discussion he arranged for me to get some medication which is certainly helping with my sleep. Can't fault the timeliness and the expertise of the doctor. Very warm and empathetic and can't recommend highly enough.

Norfolk Menopause

General Practice (GP), Obstetrics & Gynaecology

I would advise any menopausal women who may need help to come to the Cora menopausal clinic. Emily was absolutely amazing from the moment I walked into her room and till when I left. The knowledge was out of this world. Emily reassured me and listened and understood. I took away so much from this one visit and am very thankful. My symptoms were getting to the stage where I was struggling to cope with everyday life. I’m a few weeks down the road and have been on HRT and feel so much better. Thank you Emily.

Kernow Psychiatry

Psychiatry

I found Dr Reid on line, made an appointment to see her at the Wellbeing Hub, Falmouth. I felt at ease with her straight away and she listened to my ongoing problems with anxiety, towards the end of session she recommended a change of medication with a review in 3 weeks time. I had every confidence in her decision and felt relieved that someone was interested in my problem. I can highly recommend Dr Jemma Reid, an amazing experience for me and I’m well pleased with the way I feel today.

Skin Horizon

Cosmetic (Aesthetic) Medicine, Dermatology

I had a Carbon Laser treatment with one of the senior practitioners at Skinhorizon Clinic and the experience was excellent. They explained everything clearly, made me feel very comfortable, and the treatment was quick and professional. My skin looked brighter and smoother straight away, with refined pores and a much clearer complexion over the next few days. Highly recommend the team at Skinhorizon for Carbon Laser.

Mr Hrsikesa (Rishi) Sharma

Plastic Surgeon

Mr Sharma was amazing and took the best care of my mum. He removed a suspected BCC (thankfully turned out to be a cyst) and a smaller cyst. He took the time making sure she was ok before, during and after her procedure. He always took time to make sure everything was explained, understood and was happy to answer any questions asked. Couldn’t recommend Mr Sharma enough, he is amazing.

The London Clinic

Physiotherapy, Dermatology, + 13 more

I received treatment for sciatica at The London Clinic under the care of Mr Bhangoo, and the experience was excellent. The clinic is modern, well-run, and very efficient. Mr Bhangoo was professional, thorough, and reassuring throughout, and the staff were kind and attentive. I felt well cared for from start to finish and would highly recommend The London Clinic and Mr Bhangoo.

Mr Hani Ertemi

Urologist

My only concern is that we had expected the procedure to take place today as this is what we had discussed. Instead we are now being referred to a waitlist at Basildon where we have a 12-18 month wait!!! Michael doesn’t have much of a life anyway with all of his health problems and this is just exacerbating everything.

Mr Parag Patel

ENT Surgeon

Dr Patel was excellent in his communication and recommendations. He was able to identify the treatment I needed immediately, provide me interim solutions until I could be surgically treated and suggest a list of trusted surgeons. The report from my visit arrived within 24 hours and was easy to access.

Professor Keir Edward Lewis

General (Internal) Medicine, Respiratory Doctor

Professor Lewis was very professional with his approach and so informative about my condition, He explained everything in layman’s conversation and left me completely confident and reassuring of my condition. A big Thank you to Professor Lewis and his team for changing my life for the better..

Professor Suveer Singh

Respiratory Doctor

Prof Singh was patient, thoughtful and put my mind at ease at all times. I never felt rushed, he always took the time to explain everything clearly and made sure I felt comfortable with the options available to me. Would highly recommend to my family and friends

Dr Craig Mowat

Gastroenterologist

An exceptional doctor who took the time to truly understand and get to the bottom of my gastric issues. Dr. Mowat was highly professional, thorough, and incredibly helpful throughout the entire process. I cannot recommend him highly enough.