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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I had booked an echocardiogram with a female technician, and had taken the day off work to attend, but when I arrived and asked about the female technician (to confirm), I was told that a female was not available, which was extremely disappointing. I had called twice earlier in the day (before travelling to the appointment) to confirm that a female was available, but no one in the echo department answered the phone. Further, I have been attending the Cleveland Clinic since March of last year, when I had a subarachnoid haemorrhage, and had been told that my standing request for a female echocardiogram technician had been recorded in my patient profile. The staff in the imaging department seemed to be surprised that a woman having this test would insist on a female technician, which indicated a lack of sensitivity and training, and they appeared not to know how to handle this situation. So, not only did I waste my time and lose a work day due to this oversight, but I had to cancel my follow-up cardiology consultation, and now cannot take time off work to reschedule until the new year, which has created a very stressful situation for me. In my opinion, the Cleveland Clinic should always have a female echocardiogram technician on duty, for women who are uncomfortable with a male, and the front desk staff needs much better training in this regard.

Mr Anwar Jafri

Orthopaedic Surgeon

I recently had a full right hip replacement. It is the first time I have undergone surgery so was obviously slightly apprehensive. From the initial meeting with Mr Jafri everything was explained comprehensively and my concerns were listened to and answered in a manner that left me feeling more confident. The pre surgery admissions team were all friendly and efficient and went out of their way to make me comfortable and took my fear of needles into account. The surgery team were very friendly ,supportive and professional. The operation went smoothly and the aftercare was excellent, from pain management to food and chat. The pain after surgery was a lot less than I had been experiencing with my arthritic hip so I was delighted. The same level of care was extended through recovery and physio and 8 weeks later I'm mobile and moving comfortably. Cannot fault the whole experience from start to finish.

Spire St Anthony's Hospital

Allergy Medicine, Cardiology, + 21 more

I received warm, well informed professional attention throughout my care at St Anthony's Hospital; from outpatients through to discharge. The room was clean, well heated and ventilated, equipment checked and the armchairs comfortable. The unit was quiet. Nursing staff answered call bells promptly and with kindness and a smile. No request was considered a problem. Their level of knowledge and professionalism was excellent along with the standard of care. Physiotherapy care was also excellent and given with respect to my individual needs. Recovery staff were informative and reassuring. Excellent care there too. I include catering staff who also took care in their work. A few glitches with the electronics on the bed and the new bathroom which received prompt attention - the unit has been recently renovated.

Montrose Health Group

Psychiatry, Psychology, + 1 more

We chose Montrose as they appeared on a lot of ‘Right to Choose’ websites and were rated by the CQC and as soon as I called Mollie and the team’s support has been superb. The charges and plans were shared upfront and were explained well. We paid to have a private Adult ADHD assessment and the speed of the booking / assessment/report/ treatment plans and meetings were quick. Communication was excellent and most of all the support was top notch and expert. We have felt very supported and very secure that we are getting the best life changing support. Thank you all so very much.

Mr Onur Berber

Orthopaedic Surgeon

I had surgery with Mr Berber in November and I am currently recovering. I felt extremely safe and comfortable in his care. He was very reassuring throughout the whole process, from the first consultation to the day of the surgery and the after care. He is an amazing professional and a very kind, compassionate doctor. I can’t recommend him enough. I would also like to thank his assistant Chloe who was always available to answer my questions and extremely proactive in helping me as a patient at a stressful time.

Professor Francis Vaz

ENT Surgeon

This is the second time I’ve seen Professor Vaz and he consistently provides a five-star, caring service. I always feel understood and receive clear, thorough answers. I’ve seen other ENT specialists before but none compare to the level of care I receive from Professor Vaz. I would also like to thank Stacey, who is always efficient and kind — appointments are arranged promptly and any queries are answered very quickly. They make a fantastic team.

Mr Sachin Yallappa

Urologist

Mr Yallappa has a highly professional approach combined with a steady relaxed manner which quickly sets the patient at ease, making the process as stress free as possible. I felt completely confident in his care for my consultation and surgery. All matters were fully discussed and any questions were satisfactorily addressed. The surgery and recovery were perfectly successful. I can recommend Mr Sachin Yallappa to any potential patient.

25 Harley Street

Obstetrics & Gynaecology, Urology, + 27 more

I made contact with me Khan’s office after a bad experience. I was reassured by his CV on your website. My experience is as follows: Mr Khan’s considerable expert clinical knowledge, experience and skill combined with his quiet calm and supportive manner has made me feel safe and reassured to continue with his care management plan to maintain my good health. I made a good decision to attend 25 Harley Street.

Harley Street Hearing

Audiology, Ear Care

The whole experience of phoning first thing in the morning to make an appointment to have my earwax removel - through to later in morning when it was carried out felt like a “model” experience in care. My audiologist was patient, explained the process and worked efficiently to remove all the wax bringing much needed relief. She also gave me advice on oiling my ear to help the wax dispersal in future.

Dr Aisan Ghaemian

Psychologist

I want to provide feedback to say that I’ve found our sessions extremely helpful. Your ability to ask the right questions, reflect things back to me, and challenge my negative thinking in a compassionate way has helped me manage my depression much more effectively. I appreciate your consistency, your structure, and the tools you’ve given me. Thank you for your continued support.

Dr Timothy Ho

Respiratory Doctor

Dr Ho, gave me a thorough examination, an existing Sarcoidosis condition, caught up my airflow results, greatly improved thanks to a Foster inhaler, asthma test, even down for an Xray to check my interstellar chest. The Dr always explains what he is doing and why, then we discuss the way forward. A great Dr, who has really helped me with my health. Its appreciated.

Simply Meds Online Pharmacy

Pharmacy

Really simple to order medications. Fairly straightforward experience. The problem starts and ends when the fact that they use Royal mail for deliveries. Had I known, I would have ordered elsewhere. Royal mail consistently mess up on deliveries especially on my area, and it's impossible to get through to customers service (which is non-existent really at Royal Mail).

Miss Hala Ali

Ophthalmologist

I had collagen cross-linking done by Dr Hala Ali, and the experience was excellent. Dr Hala Ali was kind, professional, and made me feel completely at ease throughout the procedure. Everything was explained clearly, the treatment went smoothly, and my recovery has been great. I’m very happy with the results and highly recommend Dr Hala Ali

Newmedica Bristol - Aztec West

Ophthalmology

I can't praise you high enough. Losing your sight is a terrifying experience. I had so many falls and accidents as my sight disappeared. The kindness and understanding of all your staff was so reassuring. My prayers have been answered by a team who genuinely cared about me. Thank you from the bottom of my heart.

The Doctors Lounge Northwood

General Practice (GP)

If visiting a dr. can be classed as a joy, well visiting the Doctors lounge Is definitely it. I no longer have palpitations sitting in a surgery waiting room to be seen, and worrying about getting all my problems out in one short session. They have time for you. They listen to you. You really feel supported.

Mr Shanmugasundaram Rajkumar

Orthopaedic Surgeon

Mr Rajkumar was most welcoming and very clear on my options and next steps to my Operation & Recovery. He explained in detail the location of my complex meniscus tear and showed us the MRI and what the resulting tear looked like He reassured me about the process and took away my anxiety and concern .