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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Dr Shalini Chawla

Obstetrician & Gynaecologist

We are extremely grateful to Dr Shalini Chawla for her care and support through our pregnancy and delivery. We came to her with a complex background — a previous emergency C-section and a very strong desire for a VBAC this time. While some other doctors were hesitant or not fully supportive of this plan, Dr Chawla took the time to understand our priorities and supported us in a thoughtful, evidence-based way. Throughout the pregnancy, there were moments of anxiety and during these times Dr Chawla was always available for us. She guided us calmly and clearly on what to do and when to act, which provided enormous reassurance and prevented unnecessary panic. What stood out most was her flexibility and accessibility, even late at night, which gave us immense reassurance during a very anxious decision-making process. As the pregnancy progressed, plans evolved. VBAC remained our preferred plan throughout, but once we reached our agreed backstop date, we understood that an elective C-section would be required. Even then, discussions continued right up to the night before, with Dr Chawla patiently walking us through the options and ensuring we felt fully supported and informed at every step. Ultimately, we did require an emergency C-section, but Dr Chawla handled the situation with exceptional calm and control. She orchestrated the theatre smoothly, communicated clearly, and the surgery itself was excellent. Recovery has been good, which speaks to the quality of the procedure. Beyond the technical skill, Dr Chawla was consistently reassuring, present, and supportive — both during delivery and afterwards. We never felt rushed or dismissed, and she was always there when we needed guidance or reassurance. We would highly recommend Dr Shalini Chawla - her clinical competence, flexibility, and genuine patient support is rare and deeply appreciated.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

I had an incredibly positive experience at Delamere and I’m very grateful for my time there which has been transformative. The programme is extremely well structured and thoughtfully designed - a really well-rounded mix of therapy, group work, education and peer support. The staff are kind, dedicated and create a safe, supportive environment where real change feels possible. I want to give special thanks to Mark, my therapist, and Gary, my mentor. Their honesty and approach made a huge difference to my recovery. I felt seen, challenged in the right ways, and supported to build real clarity and confidence. I made meaningful progress and left feeling stronger, clearer and had regained hope for the future. The only area I feel could be improved is the level of psychiatric support. During my stay, patients were offered one 15-minute appointment with the psychiatrist, which felt brief especially for those with more complex mental health needs. I would have valued more collaboration and communication around medication decisions. Strengthening this aspect of care would make an already excellent programme even better. Overall, I’m extremely thankful for my time at Delamere and would definitely recommend the centre to others seeking recovery support.

The Stevenage Counselling Clinic

Psychology

Before I met Glenda I was at a very low point in my life. I was experiencing an incredible amount of stress and anxiety following a breakdown in my relationship. I found it very hard to function at a level to which I was used to. I have always been high energy and needed to be for my work. Glenda instantly put me at ease, she was always very patient and explained in great detail why I was feeling why I was. Glenda is highly professional and never once did I feel patronised or judged. She spoke to me with respect and encouraged me to learn more about my situation through reading, podcasts, audiobooks etc which really helped me along the way. Some days I would arrive at our therapy session without knowing what I was going to discuss but Glenda creates a safe environment which allows you to open up and share your thoughts and feelings. Glenda is an incredible psychodynamic therapist and has been highly influential in my life and I will be forever grateful for her knowledge, her patience and her kindness. Thank you for everything.

Practice Plus Group Hospital, Barlborough

Considering i am a private patient very Dissapointed. 1. I was contacted after making the initial appointment asking where i had my MRI scans. I gave the lady all details only to be contacted again the next day stating they could'nt locate them. I then gave them more comprehensive details and was assured if any issues i would be contacted. I attended the practice for the consultation on 27/11/25 only to be told by Mr. Bacon we could not proceed as he did not have my scans. I proceeded to to ask for the pre med tests during which an anneasatist was very rude to me because unfortunatly i have a needle phobea. 2. Prior to the operation i rang to ask that during the operation day is there somewhere for my partner[ ie. in the ward room etc] and informed yes. She was informed on arrival at 6.30am with me that she was not allowed on the ward until 6pm . We had travelled 80miles to the hospital that day. If we had been informed prior too alternatve arrangements could have been made for her.

HMT Sancta Maria Hospital

General Surgery, Vascular Surgery, + 19 more

I have recently had cosmetic surgery at Sancta Maria and i genuinely would not want to go anywhere else…. I may be biased as I work at the hospital but for me regardless of who I was the staff were very professional and gave outstanding care. I always watch how every staff members provide this incredible service to other members of the public but honestly they showed me so much care and compassion throughout my surgery. The staff in all departments - especially recovery and ward as that’s where I spent my time mostly. Also Ashley in outpatients for providing me with an appointment for dressing clinic to put my mind at ease when I accidentally got my dressings wet. Honestly I would not want to have had my surgery anywhere else. Thank you all so much. I am very proud to work within such an incredible team.

Dr Craig Mowat

Gastroenterologist

Dr Mowat listened to my concerns and explained small changes to help relieve my symptoms meantime (which worked pretty quickly). My upper endoscopy was performed only a few weeks later- again all was explained well and results given straight away along with any instructions going forward. Biopsy results were returned within two weeks and Dr Mowat called me to discuss. He has a great manner and put me at ease which helped lessen my worries. He explained exactly what was to happen during the procedure and made sure I understood the results. All the staff involved were very professional and caring. Reception staff also, being very nice and professional, help make this clinic a pleasant place in which to have diagnostic procedures.

Mr John (Ian) Jenkins

General Surgeon

I've been under Mr Jenkins' care for almost two years now. Based on my own experience, and my recovery from pretty serious, life-changing surgery, he's an excellent, skilled surgeon. Before I got anywhere near an operating theatre, I was reassured by his thoroughness, his clear and sensitive communication, and his patience with my questions and concerns. In his follow up to my surgery, he has been both optimistic and cautious at the right times, and ensured that no stone has been left unturned to ensure good outcomes. Lastly, he's surrounded himself with good people, from his practice to the theatre. You can be confident that if he is working with someone, or recommending a referral, then you'll be in equally good hands.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

All staff, from reception to nurses and surgeons, I found to be friendly, courteous, helpful and professional. I was generally rather nervous about the whole process, this being the very first time I experienced any form of surgery or a stay in hospital. However, I was treated with the utmost respect and understanding and felt well advised at all times, allowing me to make informed decisions at my own pace, without being pressured. I had to wait a bit longer than I had anticipated for surgery but by comparison to the NHS, it was efficient and slick. It is early days to comment properly on my shoulder replacement but things are progressing well although slowly and I am hopeful for the future.

The Princess Grace Hospital Outpatients

Diagnostics & Testing, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

Pretty straightforward experience overall. The receptionist on the first floor (the Somali lady wearing a hijab) was extremely kind and helpful. My phone was about to die and I asked if there was any chance of a charger- she went out of her way to help me, which I really appreciated. It’s the small things like that which leave a lasting impression, and that’s exactly why I wanted to leave this review. The only small suggestion I’d make is having oat milk available at the coffee machine for those who don’t have dairy, it would be a thoughtful and considerate touch.

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

Dear Natasha, Thank you for your brilliant service, as always. I always feel so relieved after our sessions. I used to be unsure about physiotherapy and had tried several physiotherapists before, but you have completely changed my opinion. When my doctor referred me to you, he was confident that I would be satisfied—and he was absolutely right. I will now be his mirror copy in recommending you to others. Thank you so much for helping me regain my strength and confidence. I am truly grateful for your support and encouragement.

Mr Krishna Vemulapalli

Orthopaedic Surgeon

I saw Dr V for my 11 year old son. Dr V was very attentive, patient focused and gentle. He spoke to me but also my son and made him feel very comfortable by engaging with him. His examination was thorough and his direction was clear. On our return visit with Dr V he was clear amd explained the outcome of the investigations, again not ignoring my son and explaining in simple terms to him. It was a pleasure seeing Dr V and I felt at ease and reassured with the care we received

Ms Alison Luther

General Surgeon

After I found a lump in my breast I was referred to Miss Luther and seen very quickly. All tests were explained clearly and results given calmly and every reassurance given. My questions and those of my family were all answered with care and clarity. Miss Luther has carried out two day surgeries now and I have felt in the best hands every step of the way. Alison and her team are excellent.

Mr Rafik Yassa

Orthopaedic Surgeon

Fantastic surgeon. Extremely professional. Great bedside manner. Explained exactly what was going to happen. Originally, I was booked to have my operation with another surgeon. He kept getting called away to perform trauma surgery elsewhere. I was asked if I would consider transferring to Mr Yassa. I'm so pleased that I did as the operation has been a resounding success. Thank You!!

Dr Deepak Parasuraman

Paediatrician

We came for my son’s assessment as a whole family and we’re all invited into the consultation room together and included in the conversation - even our teenage daughter. I thought this was a lovely touch and showed that Dr Deepak was genuinely interested in my son and his family unit. Everything we spoke about was considered by Dr Deepak and we felt heard and understood.

Mr Clemens von Widekind

Obstetrician & Gynaecologist

I have been under the outstanding care of Mr Widekind, who supported both my husband and me in making the important decision to proceed with a hysterectomy in Aug 2026. From start to finish, Mr Widekind delivered excellent, compassionate care, ensuring we felt informed, listened to, and fully supported throughout the entire process.