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Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

Hiba first treated me for quite a serious ankle injury. From my very first session, I immediately felt comfortable and supported by her warm and friendly presence. This injury was extremely hard for me, as it meant I could not play my favourite sport, football, which was really tough both physically and mentally. However, each week my session with Hiba became the highlight of my week. Not only is she an excellent physio who guided me through a quick, safe, and thorough recovery, but she also took the time to explain everything clearly and made sure I always understood what we were working on. She never rushed me and always listened to how I was feeling, which made me feel truly cared for. On top of that, she has an amazing sense of humour, which really helped lift my spirits and made even the hardest rehab sessions enjoyable. After recovering from my ankle injury, I unfortunately injured my knee. Without hesitation, I knew I wanted Hiba to treat me again. Having already been through a tough recovery with her, I trusted her completely and felt reassured knowing I was in excellent hands throughout the process. During my knee rehab, she was just as supportive, knowledgeable, and encouraging, constantly motivating me to keep going even when it was challenging. Thanks to Hiba’s expertise, patience, and genuine care, I was able to regain my confidence and get back to playing football, the sport I love. I could not recommend her highly enough to anyone needing physiotherapy. She truly goes above and beyond for her patients.

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

Overall experience was poor. After initial consultation I had little or no contact with the hospital, any contact was initiated by myself. Clear lack of communication between departments. I had already paid for my procedure and waiting for a surgery slot. Surgery was scheduled for a Wednesday but received a call the Friday before basically saying if I didnt drive up that day and do a blood test, the operation couldn't go ahead. Luckily I was in a position where I could do that but imagine if I had kids, couldn't get out of work, had no car/transport. The list goes on. The actual surgery seems to have gone well. (1 week post op). But.... the whole experience was pretty poor, no, very poor. I'd have been upset if this was the NHS but this was a privately paid procedure and if it wasn't for the fact that I had already booked time off work, staff cover, kennels for my Cane Corso's (which wasn't cheap) I genuinely would have asked for my money back and gone somewhere else.

North Wales Eye Specialist Centre

Ophthalmology

I arrived circa 15min before my appointment time as requested and was greeted courteously by the reception staff before being lead to an examination room to undergo a basic check of my eyesight and health check/questionnaire. On retuning to the waiting area I was almost immediately greeted by Mr Bhargava. The consolation was just 5min after the appointment time, which is excellent. The consultation was thorough and very professional, Mr Bhargava has a very good manner and following questioning and examination explained all the parameters relevant to my condition. Mr Bhargava then went on to detail treatment and advice in a concise but detailed way covering all aspects very well. I left feeling that the visit was well worthwhile and that I had been treated well in all aspects of the consolation. I would have no hesitation in recommending Mr Bhargava to friends and colleagues.

Mr Mfazo Hove

Ophthalmologist

I had an absolutely amazing experience with Mr Hove at Blue Fin Vision. From start to finish, everything was handled with the highest level of professionalism and care. Really happy my naevus is gone. I got my confidence back instantly 🙌 The clinic itself is spotless, modern, and very calming, which immediately put me at ease. Mr Hove was incredibly kind, reassuring, and thorough, he explained everything clearly and made sure I felt comfortable and confident throughout the entire process. I genuinely felt listened to and cared for, and the whole experience exceeded my expectations. I couldn’t be happier with the treatment and the overall service. I would highly recommend Mr Hove and Blue Fin Vision to anyone considering treatment truly outstanding care.

Dr Rajiv Sood

Paediatrician

Dr Sood and his team were absolutely fantastic in the care they provided my 1 year old daughter. As a qualified paediatric nurse there was nothing more I could ask of him and his team. He explained everything perfectly so that both me and my partner (who does not have a medical background) understood perfectly. He also gave us a good understanding of all our options, detailing positives and negatives of each so we could make an informed decision on our child's care. The team have excellent attention to detail when it comes to the care of children to make even the most undesirable of tasks (like blood tests) run smoothly with the least amount if distress to parent and child. Thank you so much for the care you have provided.

Professor Richard Field

Orthopaedic Surgeon

At consultation, Professor Field provided a full explanation of my condition and what was needed - a full hip replacement. This was carried out a few weeks later and went very well. Awoke with only a little discomfort. Able to walk with crutches that afternoon. Professor Field was there to provide support after the operation and throughout. Stayed overnight and returned home the day after. Recovery has been steady since amd two wees later am now really starting to see the benefits which will hopefully continue. Professor Field was there amd his team has provided continuing support since returning home with follow up calls which have been very welcome and reassuring. Very pleased with the treatment and care.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

All staff, from reception to nurses and surgeons, I found to be friendly, courteous, helpful and professional. I was generally rather nervous about the whole process, this being the very first time I experienced any form of surgery or a stay in hospital. However, I was treated with the utmost respect and understanding and felt well advised at all times, allowing me to make informed decisions at my own pace, without being pressured. I had to wait a bit longer than I had anticipated for surgery but by comparison to the NHS, it was efficient and slick. It is early days to comment properly on my shoulder replacement but things are progressing well although slowly and I am hopeful for the future.

Transform Health

Physiotherapy

I had a really positive experience with this pain management therapy service. From the first appointment, I felt listened to and taken seriously. The practitioner took the time to understand my symptoms, lifestyle, and history. Every session felt tailored to how I was describing the issues were. I’ve noticed a real improvement, not only in my pain levels but also in my mobility and overall day-to-day comfort. I also came away with practical advice and exercises to help manage things between sessions, which has made a big difference.

IVF Matters Fertility Clinic

Fertility Medicine

We cannot thank IVF Matters and Dr Irfana Koita enough for the care, support, and professionalism we’ve experienced throughout our journey. From the very beginning, Dr Koita made us feel listened to, understood, and genuinely cared for. She explained everything clearly, answered every question with patience, and always reassured us when things felt overwhelming. The whole team at IVF Matters were welcoming, compassionate, and incredibly supportive at every step, which made such a difficult journey feel manageable and hopeful.

Practice Plus Group Hospital, Plymouth

General Surgery, Imaging (Scans), + 2 more

The consultant was very reassuring throughout. The teams, medical and physio, came across as calm, competent and professional. The nurses and reception staff at the hospital were friendly, calm and professional not just to me, the patient, but to my wife as well. Recovery after the procedure was less daunting than I feared it would be, the pain experienced was less than I feared it might be, and the rehab process has been every bit as easy as I was told it might be. So, thank you to everybody concerned.

Practice Plus Group Hospital, Ilford

General Surgery, Imaging (Scans), + 2 more

Paid privately for Hip Replacement, initial appointment was disappointing with an hour wait, and a non interested surgeon. A few blips along the way, upon arrival on surgery day, they had me down for a knee replacement not hip, staff on night shift not the friendliest, and thet x rayed the incorrect hip after the surgery. Day shift were great and surgery went well. I will say I expected more for paying privately however the main thing I've had my surgery instead of the ridiculous wait time on the nhs.

Dr Marco Spartera

Cardiologist

I was impressed with the professional service provided by the Consultant. He was interested in my condition, asked specific questions and took a sincere interest in my experience of my symptoms relating to my condition. He provided me with a clear plan of what the next course of action would be to enable him to get more data on my condition to be able to provide a diagnosis. The booking of the appointments to enable this and the follow up appointment with him, once the data has been considered.

Dr Rachel Hoyles

Respiratory Doctor

My appointment with Dr Hoyles was in the course of an investigation for a serious, prolonged viral respiratory infection. Dr Hoyles took the time to hear my full story, I never felt rushed. I felt the examination was thorough and with care. Dr Hoyles is compassionate, detailed oriented and meticulous , her clinical explanations were clear, and I left with full confidence for the next steps in my treatment. I am delighted at the level of care.

Mrs Selene Cavallaro

Physiotherapist

The two appointments I had were very useful in determining the problem. The ultrasound scan provided me with a good understanding of the muscles/tendons involved. The clinic needs to make it possible to reply to emails from the clinic. These emails are sent from a noreply mailbox (noreply@nookal.com) and therefore responses or further questions/contact is not possible.

Mr Brijesh Ayyaswamy

Orthopaedic Surgeon

Always polite and welcoming, asked about how I was progressing since surgery, asked to examine area. Explained findings during exam and then set out future procedures towards discharge from clinic. Overall experience very reassuring and confidence building moving forward from surgery.

Dr. Giovanni Luigi De Maria

Cardiologist

A brilliant surgeon working with a well prepared responsive backup team could not have been a better experience given the circumstances, a very personable man to talk to that explained every procedure clearly and concisely. Thank you JR hospital and Dr Giovanni,