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The Horder Centre

Orthopaedic Surgery, Physiotherapy

I was referred to the Horder Centre for hip surgery as an NHS patient and the difference between that experience and my experiences in NHS hospitals couldn't have been more different. As it turned out, I also had two brief stays in an NHS hospital at around the same time, and experiencing a busy trauma ward in the Royal Victoria hospital in Brighton was pretty terrible. Unusually, I ended up having to have two operations in Crowborough on the same hip, so I was there for several days in all, and though no one really wants to be in hospital they do make every effort to make your stay as comfortable as possible. You get a single room with a TV (Freeview) and your own en-suite bathroom and fresh towels are brought every day. For a start, the staffing levels were brilliant. Someone was always on hand if I needed pain relief or anything else for that mattter. For every staff shiftI was allocated a care worker and a nurse, all of whom were absolutely lovely. They will help you with anything including a bed-wash or shower and if you have any questions they can't answer themselves they will find someone who can. I was regularly offered pain medication and if I felt I needed some in between rounds I had only to ring the bell beside my bed and I was usually able to have it. The food is good and plentiful and the menu choices provide plenty of variety. The staff who bring round the food as well as a trolley offering hot drinks or fruit juice are cheerful and friendly as well as punctual. Even the housekeeping staff were lovely. Although I'm sure all the staff were busy (for example, the care assistants take care of 6 patients on each shift), no one ever seemed to be under too much pressure and they always had time for a chat. They will arrange transport two and from the hospital if you need it, whether in an ambulance or by car, and even the drivers love working there. Some of the staff I met have worked there for many years, which speaks for itself. If I were referred to the Horder Centre rather than an NHS hospital or further surgery at any point I would feel confident that I would be well taken care of.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

The security and reception staff were absolutely wonderful - welcoming, professional, and efficient. When I went up to the 3rd-floor neurology department, there weren’t very clear directions on where to check in, but I eventually found the desk (ironically, not the easiest task for someone visiting a neurologist!). After checking in, I was seen quite promptly. The neurologist herself came out to collect me - something I didn’t realise until we were already in her office, as she hadn’t introduced herself. I think my presence uneased her and I even commented that I thought she was the porter, as that’s what I had seen with other patients being escorted in. Unfortunately, the appointment itself was disappointing. The neurologist came across as very judgmental and accusatory, suggesting that my symptoms were exaggerated or imagined, despite my clear explanations and the observations of my colleagues, doctors, specialists, and family who have witnessed my neurological decline. When she asked about my profession, she seemed skeptical that I could perform my job without issues, which was uncomfortable and disheartening. I have a follow-up appointment with a neuropsychiatrist, but honestly, I’m not looking forward to it. I can only hope they’ll be more open-minded and empathetic.

Nuffield Health Cheltenham Hospital

I had a number of appointments to see Mr Warr at the Nuffield, and it was always administered well and on time. On the day of the surgery there was initially some confusion on which hospital room I was assigned to but that was cleared up fairly quickly - it was 7am so perhaps a beginning of shift handover issue. The nurses were caring, professional, attentive and very friendly before and after the operation. The anaesthetist visited and was very clear explaining the process, friendly and reassuring. A very good experience. I also appreciated that my parents could be with me before the operation as I'm quite young and not used to being in hospital. Overall a very good experience. Thank you.

Mr Winston Justin

Obstetrician & Gynaecologist

I am very thankful to have had Mr Justin as my consultant during my recent Hysterectomy. From the first consultation he listened to my symptoms. Was reassuring and explained my options clearly and concisely. Giving me many opportunities to ask questions, and he provided me with detailed information with regards to my options, to allow me to make a decision on how to proceed. Nothing was too much trouble and he always took the time to listen. He has a very reassuring on the day of the operation again explaining what was going to happen and giving me the chance to ask any questions. The procedure went well and I healed quickly . I would happily recommend Mr Justin.

Mr Ian Botterill

General Surgeon

From the first visit for my initial consultation back in July to my EUA a few weeks ago I found Ian to be nothing but professional, calming and reassuring. Given the nature of what I’ve been through this year and my experiences with other dr’s I was so impressed (and relieved) to see someone who listened, showed empathy and appeared to care. To my surprise, I was actually provided more information about my illness than I knew after my hospital stay earlier in the year, and I had 100% confidence and trust in Ian after our first meeting. Thank you for making what’s been a difficult few months slightly more manageable!

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

Recently admitted for a procedure under Dr Hunter at the Lisburn Road Hospital. Staff here have been so polite, professional and helpful, seeing to my every need and request. After previous surgeries for the same condition, Dr Hunter has been the most thorough clinician i have been assessed and treated by. He and the staff have kept me updated and reassured on the treatment I required. All staff from Consultants to Domestic Staff have been professional courteous and extremely approachable throughout my stay.

Freedom Vision - Hull

Ophthalmology, Optometry

I've had a very good experience with Freedom Vision. Everyone has been very ptofessional and efficient. Specially Hannah Stephenson who's been very approachable and helpful. Also the optometrist (apologies for not remembering his name) was very approachable as well giving me time to ask questions. I haven't felt rushed during consultations. I'm very happy with the end result of my cataract surgeries. My vision has improved dramatically. Thank you to Mr Aftab and all the members of his team!!

Mr Rick Popert

Urologist

I first saw Mr Popert in 2016 and before we eventually 'found' my prostate cancer in 2023, I had several years of his unwavering thoroughness and care. This included two prostate biopsies (6 years apart), several MP MRI's and regular PSA testing. When eventually diagnosed, this had all meant we had caught it early which left all treatment options on the table. Eventually opting for Brachytherapy, my care under Mr Popert and his team has been first class. I can't recommend him highly enough.

Mr Mike Butler

Orthopaedic Surgeon

Mr Butler is very reassuring in his manner. He explains the options available very clearly indeed. He doesn't mind being asked questions and gives clear and understandable answers. He explains the X-rays and MRI scans clearly. It is my view that Mr Butler goes out of his way to reassure his patients and address any concerns in a balanced manner. Therefore, it is my opinion, that Mr Butler would always do his best for his patients.

Mr Majid Shabbir

Urologist

I was extremely impressed with Mr. Shabbir's expertise. Mr. Shabbir took the time to thoroughly explain my condition, answered all my questions, and provided clear guidance on treatment options. His professionalism and kindness put me at ease and I felt confident in his care. He addressed all my concerns, I was well informed and reassured. I highly recommend Mr. Shabbir for anyone seeking expert urology care.

Mr Krishna Vemulapalli

Orthopaedic Surgeon

Mr Vemulapalli, has been amazing throughout my whole treatment, he explains things so easily that you know exactly what the problem is and what treatment you will need using visual aids to help really enforce what he is conveying to ensure maximum retention of information. He makes you feel so comfortable and confident and is such a pleasure to talk to always making you laugh to ensure you are at ease.

Dr. Jennifer Doyle

Cosmetic Doctor, Ophthalmologist

I had a wonderful experience with my dermatologist. They are incredibly gentle and patient, taking the time to explain every step and answer all of my questions without ever making me feel rushed. Their calm and caring approach made me feel completely comfortable and confident throughout my treatment. I truly appreciate the attention to detail and the genuine care they show for their patients.

Dr Alistair McNair

Gastroenterologist

I found Dr McNair to be extremely professional, personable and understanding. He made me feel at ease in the consulting room and on the day of my procedure. Dr McNair explained medical terms in a very clear way. He was more than happy to answer all of my questions. His passion for the profession and care for his patients shine through. Thank you Dr McNair.

Happy Kids Dental Hammersmith

Dentistry

We had a very anxious 7 year old who struggled to sit in the chair and open her mouth. The dentist and her assistant did a fantastic job at easing her fears by being slow, listening to her and being playful about the tools and procedure. She was allowed to bring her own comfort blanket which really helped.

Yorkshire Sports Medicine

Physiotherapy, Sports & Exercise Medicine, + 1 more

This was a telephone consultation with Dr Vishnubala as follows up to Arthrosamid procedure on 15 August. As always Dr Vishnubala provided great advice concisely and clearly and explained the expected pathway moving forward and how to continue to maximise benefits of the procedure.

Spire South Bank Hospital

Breast Surgery, Orthopaedic Surgery, + 16 more

Overall an excellent consultation. I was immediately put at ease. Everything was explained perfectly to me with plenty of opportunity to ask questions. I was given the opportunity to be part of the on-going plan for current and potentially future treatment.