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Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

During my recent experience at Cleveland Clinic London, I was under the care of Professor James Teo and Dr. Dipesh Patel for my diagnosis of myelitis. I’d like to share a review of the care, diagnosis, and treatment I received during my short inpatient stay and subsequent outpatient follow-up. Diagnosis: The professionalism and expertise of both Professor Teo and Dr. Patel were evident. They took the time to thoroughly review my medical history, listen attentively to my symptoms, and conduct a series of comprehensive tests. The diagnostic process was meticulous, involving advanced imaging and laboratory analyses, all explained clearly, which left me feeling confident about my care. I was admitted as an inpatient for a couple of days, and my stay was exceptionally comfortable and reassuring. The modern hospital environment and top-notch facilities contributed to a positive experience. The nursing staff was attentive and highly trained, providing outstanding care around the clock. I appreciated their responsiveness to my needs, ensuring I felt comfortable during my brief stay. Daily visits from Professor Teo and Dr. Patel allowed me to discuss my progress and any concerns I had, reinforcing my sense of being valued and cared for. Following my inpatient stay I transitioned smoothly into outpatient care. My follow-up appointments have been invaluable, with thorough evaluations of my ongoing recovery. The clinic’s proactive communication, including test results, appointment reminders and prompt responses to my queries, has greatly supported my journey. They also provided me with educational resources to help manage my condition effectively. In conclusion, my experience at Cleveland Clinic London, particularly under the care of Professor Teo and Dr. Patel, has been exemplary. Their dedication to providing personalized and compassionate care, paired with their expertise, has made a significant difference in my ongoing recovery journey. I highly recommend this facility to anyone seeking exceptional medical care. The quality of diagnosis, treatment, and continued support truly sets Cleveland Clinic London apart.

Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

I waited over an hour to be seen for my pre admission appointment. After being admitted and been shown to my room I was left for 5 hours in a cold room without anyone checking on me or giving me information about when my operation would be. Staff only turned up when I called and was then able to get some water as I was then advised that my operation was being delayed for a few hours. Short staffed. Slow to respond to buzzer calls. Staff always seemed to be busy doing something else other than looking after patients. Quite noisy ward during the day with people’s loud voices/laughing. Outdated facilities, no overhead bed light so had to have the main big room lights on all the time, which I could not control. I was moved to a different room after my operation as the first one did not have sufficient heating. The en-suite bathrooms are very outdated. Very short shower hose. In my second room there were 2 Rentokill boxes in shower. 50% of staff were friendly. I had major abdominal surgery. My night nurse was very compassionate and took very good care of me for 2 nights. I was discharged with the insufficient amount of painkillers to take home and without a physio assessment or much information about what symptoms to look out for and how to help recovery. I had to contact my own GP to get enough painkillers. Once discharged I had to walk with my husband all the way to the car at the pickup parking as there was no porter or wheelchair available. I had given 1h notice and then let her know again 10minutes before my husband arrived to collect me.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

I went privately for a hip replacement. The staff were all so friendly and helpful. I was met in reception by a lovely man who took my bag for me an led me to my room. I was admitted by staff who each came to introduce themselves and explain what they would be doing. The room was lovely with a view onto the woodland just outside where a herd of small deer ran past one morning. The food was excellent and the staff were plentiful and friendly. If I had not been there for surgery, I would still have been happy to stay in that room! The surgery was fine and the aftercare was very efficiently handled by all concerned. When I did need to press my buzzer for attention, someone responded promptly and fetched the relevant staff members to help me. I felt safe and well cared for. It was the first time I have had surgery and I was apprehensive but the staff were all calm and reassuring.

Nuffield Health Newcastle

Plastic Surgery, General Surgery, + 6 more

I had a really positive experience staying at Nuffield Hospital. From admission to discharge, the staff were friendly, welcoming and kind. Everyone I interacted with was attentive, reassuring and helpful, which made a big difference during surgery and early recovery. Even when things were not perfect, such as not having a post-surgery bra in my exact size and sending me home in one that was a bit too big in the cups, the care and effort from the team never wavered. They handled everything with warmth, professionalism and good humour! Overall, I felt well looked after, respected and supported and I am very grateful to the staff who made what could have been a stressful experience feel calm and manageable. 💗

One Hatfield Hospital

Audiology, Cardiology, + 21 more

Main reception lovely and consultant was great. Imaging receptionist was blunt and frankly dismissive. Now paying invoice for consultation the original price was quoted on phone I found it’s £20 more which isn’t much but when you are self funding every £20 counts! When I complained I was directed to the fees as outlined on my original appointment letter which state it would not exceed £150 which it obviously doesn't but it wasn’t explained that the figure quoted on phone was only an estimate. Pricing should be communicated more clearly for those who don’t have insurance. So far, apart from consultant, a disappointment.

Loughview Health

General Practice (GP)

After not getting an appointment with our GP I decided to book an appointment late on in the afternoon when I became concerned with my child. I was able to book online with ease and had the appointment for 35 minutes later. The staff were welcoming and it wasn’t long in the waiting room before we were seen. Fiona made my child and myself feel at ease and did a thorough check. She even offered a follow up MOT check the next day which left me very reassured. This is the third time I’ve used the clinic and would recommend to anyone needing piece of mind when they can’t access their own GP unfortunately..

Dr Paul Worth

Neurologist

Dr Worth is very easy to talk to and a genuine and caring doctor who obviously knows his specialty extremely well. He listened, examined me, thoroughly explained what he believes to be going on with my body and has offered to recommend some alternative medication options to my gp for me to try whilst managing my expectations . I couldn’t expect any more from a consultation and would wholeheartedly recommend him. In my opinion It was certainly worth the wait and travelling to see him.

Optimised Care

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 4 more

Cannot tell you about my visit as my reply to asking for an appointment is we don’t have and appointments and try calling on a Monday Tuesday or Thursday. Absolutely disgusting I’d be happy if given a date in a months time . You know you can never either get through on the phone or online to ge pain and with many other issues t an appointment. Spend a hour on hold to be told there are no appointments so I’m living in absolute pain and many other issues what a waste of time

Mr Shaheen Khazali

Obstetrician & Gynaecologist

I came to Dr. Khazali with an MRI and severe pain from adenomyosis and a fibroid. He was able to address all treatment options in details and he shared both the latest state of the art approaches as well as his long practical experience. What also stood out to me after struggling with such a complicated illness was that I felt not only treated, but genuinely heard and understood. I felt comfortable asking questions, expressing my concerns, and advocating for myself.

Cambridge Heart Clinic

Cardiology

I arrived on time and the receptionist was in situ. As a private patient self funding I went through the paper work and had to wait only a couple of minutes before I was taken through for the Echocardiogram. The same sonographer had carried out the procedure the year before and she was so welcoming which immediately put me at ease. She was efficient and professional and I had every confidence in her.

Dr Carol Xie

ENT Surgeon

Dr Xie was very polite and professional, explaining things clearly and with an appropriate level of detail. She seemed very confident when meeting us before surgery which helped to put us at ease. At the post-op she was very good and more personable which was nice. She never talked down to us like we have experienced with other surgeons. I am glad our surgery went ahead with Dr Xie.

Mr James Bedford

Plastic Surgeon

Mr Bedford was absolutely first rate, brilliant bedside manner, engendered confidence and trust, very easy to talk with, and technical superb. It could not have gone better and I would recommend Mr Bedford to anyone. He is amongst the best consultants we have had the fortune of receiving care from and I would absolutely recommend him to anyone.

Dr. Lowri Bailey

General Practitioner

I recently had a health check with Dr Bailey and found her to be extremely warm, friendly, and professional, which put me at ease straight away. She explained everything clearly from the beginning and was very reassuring and supportive throughout the appointment. I will definitely be seeing Dr Bailey again for any future appointments I may need.

Dr Nasir Mirza

Neurologist

It was a remote consultation, but we were able to email videos of seizures, and Dr Mirza was able to review them during the consultation. It was a very effective consultation. We are very grateful for the clarity Dr Mirza has provided about the diagnosis and the treatment plan.

Mr Alexander Ashmore

Orthopaedic Surgeon

Mr Ashmore has done a brilliant job of my hip revision which was giving me a lot of pain. Six weeks into recovery and I am already feeling the benefits of having the operation. I highly recommend Mr Ashmore. All my questions were answered and he totally made me feel at ease

Dr Batsi Chikura

Rheumatologist

Dr Chikura has been my consultant for over 10 years and has always been empathetic, incredibly pleasant and professional. Unlike some, he treats me with respect and I enjoy seeing him, which has to be a plus when go to hospital.