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One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

My experience was very disappointing with the consultant. I was happy for my appointment to be changed just before attending due to the consultant running late. I was very disappointed with the lack of interest and time shown to be by the consultant. I got 10 minutes of his time to be told to cut out caffeine at the cost of £250. I was hoping to receive some understanding of what could be causing recurrent UTI's and reassuring me of any fears of anything sinister i.e bladder cancer. Only to be told this only occurs for around 10/20% of cases. I think what really irked me was he looked at his watch part way through me speaking This I found very disrespectful and rude.

RTN Mental Health - Private

Diagnostics & Testing, Psychiatry, + 1 more

The most stressful and frustrating part of using RTN services is the lack of communication and poor response times. I have used RTN both via the right to choose path and for a private assessment. You would expect the private service to be quicker and have better communication but this has not been my experience. It is impossible to get hold of anybody. I have sent multiple emails and left voicemail but there is no sense of urgency in responding and waiting times are long. You don't even receive an acknowledgement or holding email to manage expectations. Some very basic and easy changes could be made to make the customer experience so much better.

Mr Hussain Alnajjar

Urologist

I had micro-TESE surgery with Mr Alnajjar and the entire experience was exceptional. He successfully retrieved sperm for us, which has now given us the chance to move forward with IVF next year. What stood out most was how personal and reassuring his approach was. We had met him a few times before the procedure and he always made both me and my wife feel calm, confident, and fully informed. The follow-up care has been outstanding — nothing felt rushed, and every question was answered clearly. His PA and the communication throughout have also been first-class. A genuinely brilliant surgeon and a top professional. Highly recommended.

Candover Clinic

General (Internal) Medicine, Physiotherapy, + 19 more

Received urgent call requesting blood test for tolerance to Dye. I Moved appointments for that afternoon to facilitate a flying visit. After arrival kept waiting for 35 minutes until I asked reception as was needed elsewhere and was told phlebotomist would be with me shortly. With Phlebotomist approx 3 minutes, total time 50 minutes and 50 miles traveled Then had to wait 9 days for scan which was only scheduled following chase-up from private GP. On presenting for CT Scan was told that they did not require blood test as procedure did not indicate use of dye. Most unimpressive communication and administration throughout

Dr. Peter Enwere

General (Internal) Medicine

I had a telephone consultation with Dr Enwere on behalf of my mother, this followed a previous face to face consultation which my mother also attended. I found Dr Enwere’s approach to my mother’s wellbeing to be sensitive, measured and conscientious. He was generous with his time and explained his rationale with clarity, having listened and valued the information I gave him about how my mum is feeling and what she’s experiencing. At the end of the consultation I had a clear understanding of the protocol and what the next steps will be in the my mother’s health management.

Mr Issaq Ahmed

Orthopaedic Surgeon

I cannot recommend Mr Ahmed highly enough. His management of my arthritic hip was exceptional. My health issues go well beyond my hip and Mr Ahmed took the time to listen and understand - ensuring my overall care was tailored to my needs. My recovery has been challenging, mainly due to my long-term back pain, but despite this I’ve been delighted by the relief gained from my new hip. This being my second hip replacement, I had an idea of what to expect, but I was still pleasantly surprised by the speed of progress of my hip rehab. Thank you kindly sir, much appreciated.

Knightsbridge Doctors

General Practice (GP), Imaging (Scans), + 5 more

My experience at Knightsbridge was truly exceptional. I arrived early but the team was delighted to let me wait comfortably in the warm. When I was ready to be seen, I was greeted by Dr Michael Smith. His friendly and welcoming nature instantly put me at ease, even though I was already feeling anxious. The medical exam was done with professionalism and Dr Smith talked to me throughout which I appreciated. I can not express my gratitude enough.

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

Was a little confused and concerned with all the last minute changes for surgery, then to be told and left waiting in a room for surgery to then say ur appointment was not the appointment time when u came in on our computer so they did change my appointment time! Other than that surgeon was fantastic brilliant and friendly After Care - as given a bag of meds and a latter and cards for the doctor with no sore dressings for wound area.

Dr Benjamin Shaw

Audiovestibular Medicine Practitioner

Dr Shaw was very really thorough when we went to him for my daughter, he was patient and took time to answer questions without us feeling rushed out of the consulting room. Great bedside manners. Caring, respectful, accommodating and excellent communication. He was also very honest and referred us to another consultant once he was sure that our concerns would be better handled by another doctor. Thank you.

Mr Humza Malik

General Surgeon

Mr Malik put me at ease in the pre-op consultation and provided valuable evidence based advice which helped me confirm a decision not to proceed with surgery to repair a hernia. And he left my referral open so I could contact the hospital directly in the future if needed. I found Mr Malik extremely pleasant to speak with as well as appreciating the knowledge and information he provided.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

This time I had a video/Zoom call with my consultant. I have replied to previous questions according to my previous experiences when being seen face to face.. As always the Cleveland Clinic makes all medical situations as pleasant as possible …every question I had was answered completely and fully in “layman’s” terms.. It is reassuring to be a patient at The Cleveland Clinic.

Well Life Clinic Oxted

Allergy Medicine, Clinical Genetics, + 12 more

I highly recommend the staff and practice. The doctors are kind thoughtful caring and holistic in their approach to your health. They are reassuring and proactive in their care. The support staff are efficient kind and welcoming, My experiences are first class and I am grateful to have their support and help when I have been feeling unwell and feeling concerned.

Dr Arjuna Imbuldeniya

Orthopaedic Surgeon

Dr Imbuldeniya was so welcoming and made sure to understand what had happened to date before suggesting the way forward. He took time to go through the options, how he intended to carry out the procedure and the aftercare. He answered my questions and reassured me on a number of matters. He was professional, friendly and just so kind. Thank you.

Perfect Balance Clinic - Hatfield

Breastfeeding and Lactation Counsellor, Diagnostics & Testing, + 7 more

Very inexperienced physio. Took significant time to understand the problem. Asked all questions (clearly from script/list of qs), even when already discussed and known as irrelevant, or already covered the answer. Exercises provided in technical terms only, hard for lay person to remember and understand. Zero follow up even though it was promised.

Ms Amanda Leogue

Dental Care Professional

Amanda is so kind, calm and patient, really making sure to give my teeth a thorough clean without rushing. I have a few areas of sensitivity in my gumline but she handles them with care and the process has always been pain-free. The advice given about my dental routine is clear and helpful. Thank you Amanda, you're a star.

Professor David Warwick

Orthopaedic Surgeon

Prof Warwick listened attentively to my description of my symptoms, examining my hand and quickly explained the causes of my symptoms, with the aid of anatomical drawings. Gave me the options and the risks of each treatment. Treatment was delivered very efficiently with minimal discomfort.