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Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

it's the Grosvenor Cleveland First experience Anweek today Monday i went for a blood test and Ultrasound both appointments were on time. The next day i had an appointment by phone some sort of registration ( by the way this was the 10!th registration ) Our life doesn't revolve over your hospital so many registrations what for and you still got it wrong it's frustrating and monotonous.) I would try and find an easier way for patients . let's go back to the phone registration the gentlemen tells me i have to do a blood test and a swap, i told him i was there yesterday and i did a blood test he told me that i have to go back as they forgot to do another blood test and the swap. Forgot i found that very unprofessional so on Wednesday i went back when the nurse took me she took me to the room did the blood test and another nurse came for then swap i was told i need to go and do and ECG a test that i wasn't aware of i became stressed and furious i turned to the poor nurse and said to her i am not doing an ECG and to cancel it. i found the whole situation unprofessional. Thursday arriving to the hospital' early in the morning' once again registration and then a Porter came and took' us to the room. a few minutes later the nurse came and of course another registeatiôn Room nice but no cupboard to hang your coat. it rains a lot in England we wear coats .My surgeon came and explained the procedure and few minutes after he left went down for the operation all well to this point Eventually i was up and nurses came to check all was well Food Menu is very unhealthy no salad no fruit juices i would suggest you get a dietician it's shameful your Menu I was discharged by Professor Hakim at around 3:30' the nurse went to get the discharge letter and told me that i have an MRI at five i told her to cancel it no need for MRI after the operation When i came to leave nobody told me what i had to do was given some plasters and i asked if i could have a shower n was told not today tomorrow i went to the desk on my way out to query an extra bill i wanted to know what it was for and he couldn't tell me i said where is your account department and he said we don't have one on the premises this huge hospital doesn't have an account department in short when i know what its for i will not pay even'. on my chart why Good luck you have a very nice hospital but very stressing and there is a lot of' things you have to work don't think it will be my first choice

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Moorfields Private Eye Hospital

Ophthalmology

Very chaotic administration after the initial consultation (errors and delays in invoicing, typos in the written opinion and delays in providing price information for surgery). I felt that the staff couldn't be bothered to get things moving and I had to keep chasing them. The package price quoted on the website for cataract surgery also turned out to be very misleading because the consultant wanted to charge an extra fee for fitting a toric lens, in addition to the extra cost of the lens itself. This pushed up the cost considerably. This extra, hidden, consultant's fee had not been made clear on the website and I felt that I had been induced into paying for a consultation on the back of misleading information about the cost of the surgery. The consultant may well have been an excellent surgeon (I don't know because I chose not to proceed) but these issues made me very uncomfortable and led me to lose complete confidence in the hospital. Going to Moorfields Private was a complete waste of time and money and the hospital ought to refund the consultation fee.

Professor Jocelyn Brookes

Radiologist

After years and years of very compromised life quality, extreme discomfort and pain, I visited Professor Brookes who identified my relatively severe pelvic congestion syndrome, and proceeded to carry out pelvic vein embolisation. Almost immediately I felt like I had been given my life back. No one else had been able to help before him. He has since had to carry out a couple of further embolisations for new problem veins. He has to be one of the best in this field in the country, if not worldwide! The nurses and team he works with are also always lovely and helpful. A super talented doctor who makes you feel instantly at ease, actually listening to the patient, and clearly explaining everything you would need to know in detail. Topped up with a general impeccable bedside manner, warmth, humour and charm. An overall wonderful experience. I couldn’t more highly recommend. Thank you 🙏 again PB!

Mr Sabur Malek

Orthopaedic Surgeon

Mr Sabur Maluk performed a partial knee replacement 5 weeks ago., prior to this I had pain on walking also the knee locked (bone on bone). Although an X-ray reported tricompartmental arthritis i wanted a partial replacement to be considered . Mr Maluk was recommended by a friend and I researched his orthopaedic interests. I was pleased I could be referred to him on the NHS and was seen promptly. He reviewed an MRI scan and suggested a partial knee replacement was possible. The Surgery was efficient at West Midlands Private Hospital and I was discharged the next day walking with crutches . Healing has been quick over 3 weeks . Mr Maluk has a well organised system and his whole team works well. As a bonus he is polite gentle calm and a fabulous surgeon. Thank you

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

I had my suspicions as to what was happening to me. However, going down the general NHS GP route was not getting me anywhere. They kept treating each symptom individually rather than looking at me as a whole. A few years of going backwards and forwards. Stress! With Dr Nikki, within the 30 minute consultation I felt heard, all symptoms were put together and a treatment plan was formed. It all made sense and everything was explained. Medication prescribed and ordered, report received and a report sent to my own GP, all within a few hours. Future follow up already booked. That is what you call professionalism, efficiency and having very knowledgeable doctors who understand the female body. Wish I had booked them sooner. I would highly recommend them.

Brain Health Clinic

Clinical Psychology, Neurology, + 1 more

I had online consultation . The practitioner i wanted to see wasn't available and the timing changed a few times. This wasn't good given my acute state of distress. The practitioner was not particularly empathetic. He seemed a bit disconnected and almost had a fake smile. Toward rhe end od the call he tried a kind of "tough love " approach which i perceived as patronising. The prescription and advice was given clearly.

Mr Daniel Webster

Obstetrician & Gynaecologist

From my consultation with Mr Webster who gave me a thorough examination and explained his findings and the solutions to them , knowing that I was in excellent hands I proceeded with his recommendations for my procedure. On the day of my procedure I felt reassured and was treated with dignity and respect by everyone . Thank you to the whole team at Harbour Hospital Poole especially Mr Webster

Spire Nottingham Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Obstetrics & Gynaecology, + 23 more

I arrived before my appointment time, bought some food and a coffee from the café, and settled down with my laptop to do a little work. The waiting areas were calm, clean, and very relaxing, and I had no difficulty finding a seat. My wait to see the consultant ran just a few minutes over my scheduled time, simply because the patient before me had slightly overrun.

Mr Paul Whittingham-Jones

Orthopaedic Surgeon

Mr Whittingham-Jones was kind and caring, and took great care to explain my condition and what options for treatment were available to me. This gave me the confidence to make a fully-informed decision to go ahead with hip replacement surgery, which was a great success. I am delighted with my new hip and would recommend Mr Whittinham-Jones unreservedly.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

The eventual utrasound and conference with Mr Baker were excellent. The only difficulty was that I was directed to the Buckingham Rd Hospital for the 12.00 appointment....which made it a problem to be at 24 Upper Regent Street. However when I did get there everybody was very accommodating, and Mr Baker particularly helpful in a wider consultation.

Spire St Anthony's Hospital

Dermatology, General (Internal) Medicine, + 21 more

The overall experience at St Antonys hospital has been pleasant despite the uncertainty of what I may have been suffering from. The efficiency and genuine care from the staff is to be commended. I felt very reassured with the thoroughness of Ms Haque’s course of treatments and tests and she genuinely seemed to care about me.

Dr Dana Shor

Oncologist

Clinic to see Dr Shor prior to further treatment. Dr Shor asked as always how I was. Dr Shor then clearly explained the results from my last CT scan. Dr Shor then carried out a medical examination of my chest any stomach area. Dr Shor has always been very clear, professional with a caring attitude towards myself and my wife.

Mr Surendra Patnaik

Orthopaedic Surgeon

I had my ACL reconstruction procedure done with Dr Patnaik. One of the most professional & supportive consultants I’ve come across. My queries and doubts were always answered with regular follow-ups. Would highly recommend him to anyone looking to get either a procedure done or who is just looking for some consultation advice!

Mr Hassan Elhassan

ENT Surgeon

I visited him because I had a constantly blocked nose and significant throat discomfort. Six months later, thanks to his accurate diagnosis and effective treatment, most of my symptoms have disappeared — genuinely life-changing. In the end I needed surgery, but it turned out to be the best decision I could have made.

Dr Moses Batwala

Obstetrician & Gynaecologist

I actually interacted with Dr Batwala for an urgent private prescription and his service far exceeded my expectations. He was friendly, responsive and efficient in insuring that my ongoing treatment could continue in spite of the problems I found myself with. 100% would recommend him for his expertise.