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RTN Mental Health - Right To Choose

Psychiatry, Psychology

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Ms Laura Ismail

Obstetrician & Gynaecologist

Dr Laura Ismail is truly an exceptional doctor and one of those rare professionals who redefine what outstanding medical care should feel like. She is, without question, the most knowledgeable and highly educated doctor I have ever met, yet what makes her remarkable goes far beyond her impressive expertise. From the very start of the consultation, she took the time to listen attentively and understand my concerns in depth. She explained everything with clarity and precision, taking great care to ensure that I fully understood every aspect. I arrived with a long list of questions, and she answered each one patiently and thoughtfully, never rushing, never minimising anything, and always making me feel heard. What impressed me most was the sense of reassurance she provided throughout the entire consultation. Dr Ismail has a rare ability to make you feel completely safe, supported, and confident that you are in the very best hands. I feel that she would never allow a patient to leave without feeling fully at ease, fully informed, and with a clear understanding of the treatment plan and next steps. Doctors like her are incredibly rare. Her unique combination of intelligence, thoroughness, empathy, and genuine dedication sets her apart. I cannot recommend Dr Laura Ismail highly enough to anyone seeking not only an exceptional doctor, but an exceptional human being.

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

Overall experience was poor. After initial consultation I had little or no contact with the hospital, any contact was initiated by myself. Clear lack of communication between departments. I had already paid for my procedure and waiting for a surgery slot. Surgery was scheduled for a Wednesday but received a call the Friday before basically saying if I didnt drive up that day and do a blood test, the operation couldn't go ahead. Luckily I was in a position where I could do that but imagine if I had kids, couldn't get out of work, had no car/transport. The list goes on. The actual surgery seems to have gone well. (1 week post op). But.... the whole experience was pretty poor, no, very poor. I'd have been upset if this was the NHS but this was a privately paid procedure and if it wasn't for the fact that I had already booked time off work, staff cover, kennels for my Cane Corso's (which wasn't cheap) I genuinely would have asked for my money back and gone somewhere else.

Dr Benjamin Shaw

Audiovestibular Medicine Practitioner

After experiencing debilitating dizziness on Friday 30th Jan 2026 I phoned Dr Shaw's PA Emma and she was able to book me a visit within a few days on Tuesday 3rd Feb 2026 at his private outpatients clinic in Highgate. He is a quite remarkable audiovestibular physician. I liked him a lot. His enthusiasm for the subject is infectious. The quality and effectiveness of his work with me was "top notch". His manner was very engaging and gave clear and logical information about my dizziness condition. After the examination, involving several tests, I received a specific targeted treatment manoeuvre which he advised should deal with the problem. A day after my visit I feel much improved. The dizziness has gone and I am following his direction to prevent a reoccurrence. I also really appreciated getting the results letter on the same day via the Carebit portal. Worth every penny!

Mr Sachin Agrawal

Urologist

Excellent explanation of the results from a recent CT scan, probing for possible kidney stones. A stone was found to be apparent, as well as other medical findings that Mr Agrawal took time to advise me on. He also gave invaluable ongoing dietary advice and recommended an ultrasound in a year’s time, which should be arranged via my GP. Mr Agrawal had already written to my GP outlining my initial consultation, and I have no doubt he will also be as efficient in relating the results to my GP as soon as possible. I was very reassured by Mr Agrawal that I was suffering from no major health issues, and as long as I adhered to his advice concerning sensible diet control, my proneness to kidney stones would hopefully decrease in time.

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

Dr Coker always presents in a professional yet approachable manner. She is very clear in explaining any tests results; her treatment plan; and any further investigations she thinks should be undertaken. The language she uses is accessible. She is receptive to answering any questions I might have. She promptly keeps my general practitioner informed of my current treatment, to ensure my medical care is managed holistically. She is an active listener and always allows me time to explain my current symptoms etc. In her professional manner, her approachability and her persistency in investigating my symptoms, I have confidence that I am in good hands.

Nuffield Health The Holly Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Gastroenterology, + 10 more

I always find the receptionists at The Holly difficult to deal with. The booking in experience is poor as one often has to wait for ages whilst the receptionists are on the phone or chatting or apparently doing something on their computers. It is a pity as the doctors and nurses and other staff including the porters at The Holly are extremely good. The receptionists in both the outpatients area and the scan receptionists need better training and better management. I would say however that the GP area receptionists and the front desk receptionists are very nice and very helpful so I have no issues with them.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

Although the appointment wasn't satisfactory for me because the doctor couldn't give me a second opinion on my back and neck pain since his specialty is lower extremities, he sent me for updated MRI exams so he could give me a responsible and accurate second opinion on my knee and ankle. I emailed the doctor and am waiting for him to reply with his diagnosis from the previous appointment so I can provide my employer with the information they need to continue helping me with the MRI costs and get positive results that will allow me to go to work without any health risks. Thank you very much.

Dr Peter Cowburn

Cardiologist

I had an extremely worthwhile appointment discussion with Dr Cowburn regarding my progressively deteriorating condition and the reasons for same. Dr Cowburn checked me out, including ECG, reviewed potential options and we agreed a plan to move forward, Dr Cowburn will also investigate the potential for me to participate in a forthcoming 'blind' trial of a new drug for mitigating the effects of long-termm heart failure. As always, it was a pleasure to see Dr Cowburn, I am very happy with the care he provides and his 'to the point but friendly' approach.

Clarity - Stevenage

Gastroenterology, Ophthalmology

I had eye sight check, 14/1/2026 a cataract was found, referral to Clarity made.Same day call from Clarity appointment made for 26/1/2926. Appointment for surgery made for 05/02/2026. Attended and I wish to bring to your notice that I was firstly dealt with by Leon who was excellent. The operation went very smoothly. Sight the next morning was very slightly blurred. I was impressed at the service supplied by Clarity from beginning to end has been excellent and I would highly recommend Clarity.

Butterfield Osteopathy

Osteopathy, Paediatrics

I've been going to Butterfield Osteopathy for several years and I've always been very grateful for their help and support. The clinic is lovely and all the osteopaths I’ve consulted with have been amazing. Bella Eacott is great for general osteopathy, Emma Delalex has helped me with craniosacral therapy and Gervais Roubeix has managed to release loads of muscular tensions with dry needling and general osteopathy. I highly recommend Butterfield Osteopathy.

Dr Arvind Vasudeva

Cardiologist

Dr V had already obtained and assessed relevant documents relating to my stroke and subsequent investigations and took time to carry out his further investigations which were helpful and raised some key issues with regard to ongoing monitoring. He explained things especially well and I gained further understanding of my conditions. I did not feel rushed and sensed a concern to ensure best treatment which went beyond the purpose of the assesment in hand.

Miss Olivia Whiteside

ENT Surgeon

Miss Whiteside is exceptionally caring, thorough and wonderful with the patients. She has seen my daughter several times for an ongoing ear issue, and each time she has shown remarkable patience while my daughter tried to explain her symptoms. Miss Whiteside carried out all the necessary tests, and we received a detailed clinic letter promptly after the appointment. I’m very grateful for the high standard of care she consistently provides.

Mr Evangelos Tsialogiannis

Orthopaedic Surgeon

I have had the utmost pleasure and experience of meeting Evangelos Tsialogiannis and have him perform a full hip replacement for me. From first meeting Evangelos, l was so impressed with him and was immediately put at ease, knowing that he was going to carrying out the operation. He explained the procedure clearly and talked me through the whole plan, from operation through to post operation recovery. An absolute top professional!

Miss Shan Shan Jing

Plastic Surgeon

I recently had a breast lift with dr Shan Shan and had the best experience possible, from the consultation I knew she was the right surgeon for me she explained everything thoroughly and was honest about what she could do for me. On the day of surgery she put me at ease instantly and I had no nerves going into surgery. I am overjoyed with my results it’s all I could of asked for and more, she’s amazing at what she does

dentalessence - Burgess Hill

Dentistry

Rashmi was very professional and made the entire appointment feel comfortable and stress‑free. She explained everything clearly, checked in often to make sure I was okay, and delivered excellent care throughout. I left feeling confident and well looked after. Highly recommended!