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Kingsbridge Private Hospital Belfast

Anaesthetics, Cardiothoracic Surgery, + 37 more

My consultant Hugh O’Kane was so lovely excellent communication skills empathy and he listened to me , which some consultants would need to have a refresher course on dealing with patients. The anaesthetist ( sorry i can’t remember his name an Indian gentleman again so lovely) and the nurses in theatre were all very friendly and helpful. Unfortunately the sedation was not great effect but got through. Recovery nurse Alex’s was very attentive & had a very caring way . Transferred to ward 3 Bernadette the nurse and Sinead & Sarah ( hopefully I have the correct names) all excellent A really lovely friendly member of the catering team Gillian came to see if I would like something to eat at that time I did not , but she Came k later to check & made the most delicious toasted sandwich. I had buzzed for the nurse as I was in a lot of pain behind my left knee she gave me liquid paracetamol, the pain got worse i asked for the compression stocking to be removed, the problem was that the stocking had not been pulled up straight and therefore it had “ marked my ankle very deeply “ with the result that the circulation would have been effected. My leg felt “Dead or asleep “ I felt afraid but the staff where lovely, Hugh came to see me around 8.30 pm had a conversation with my son in England and the plan was to stay (but before this they where happy to let me go home Kelly the manager came to speak to me as this was no fault of mine they I asked “in a scenario such as mine was there not a plan B in place “ to which she responded “0 yes and a plan b c & d “ ) So thankfully the outcome was resolved, I was to stay Hugh would see me in the morning. The night staff Keira & a girl called you I’m think the other health care assistant was Sharon hopefully this is correct but all excellent care. Hugh came in to see me just after 7am very attentive,examined my leg, I said that the pain was not as severe as the night before & I was happy to go home, “to which he replied if your happy so am I “ ( if only more consultants had his way ) he said I was not to worry re the financial situation re the over night stay Over all I am glad that we resolved the situation.

Skin55

Dermatology

I am writing to formally complain about misleading advertising by the clinic Skin55. Their website led me to believe that laser treatments were available at the clinic, and I booked a consultation directly with the clinic, not with any specific doctor. However, upon attending the appointment, I was informed that the clinic did not have the required laser equipment and that not all doctors at Skin55 perform laser treatments. This discrepancy meant that I paid an initial consultation fee of £300, only to then be told that I would need to be referred to another doctor within the same clinic who does provide laser treatments. This second consultation was then quoted at £380. This sequence of events highlights a lack of transparency and constitutes misleading advertising, resulting in unnecessary expenses and inconvenience. I believe that this matter warrants investigation to ensure that Skin55’s practices align with advertising and consumer-protection regulations. I am prepared to provide supporting documentation upon request

HCA Healthcare UK London Bridge Hospital

Diagnostics & Testing, Haematology, + 11 more

I recently consulted Dr. Pavlidis and underwent an angiography procedure at London Bridge Hospital under his care. Dr. Pavlidis demonstrates exceptional clinical expertise and provides care with professionalism and efficiency, ensuring the best possible outcomes for his patients. He takes time to understand individual circumstances and develops treatment plans tailored to clinical needs. His nursing team is highly skilled and dedicated to patient well-being. I am deeply grateful to Farida, Slim, Anne, and Mahmood for their outstanding post-procedure advice and support. We also appreciated the thoughtful assistance from the catering team, which contributed to a comfortable recovery, and we are especially thankful for the special consideration that allowed my wife to stay with me, making a significant difference to my experience. I wholeheartedly recommend Dr. Pavlidis and his team for their exceptional care and commitment to patient comfort and safety.

London Digestive Centre

Gastroenterology

The London Digestive Centre is in a great location, just off Bond Street, making it easy to access. The facility itself provides a comfortable and welcoming setting for patients, and they clearly have access to some of the best doctors, which gives you a lot of confidence in the care you receive. However, the reception experience could have been better. Both receptionists were on the phone when we arrived, and neither came off to assist us or book us in. This was disappointing, as it created unnecessary confusion, especially when time is tight. Ideally, there should be one receptionist dedicated to answering calls and another available to help patients checking in. In the end, we had to go straight to our appointment to avoid being late, and the consultant's secretary kindly stepped in to check us in. While the clinical care was excellent, improving the reception process would really elevate the overall patient experience.

Mr Jason Ho

Ophthalmologist

I initially approached Mr Ho because I had an epiretinal membrane and a cataract, and Mr Ho is an expert in both. He is amiable and knowledgeable and answered all my questions confidently. A decision was made to deal with the cataract first. Surgery was performed by Mr Ho at the St John and St Elizabeth Hospital. Everyone was friendly and efficient, which helped to allay my nervousness. The procedure was completely painless and uneventful. When fully reclined, listening to music and gazing at the lights was actually quite soothing. After the 15 or 20 minute procedure I was returned to my room and given lunch. An hour and a half later I was allowed to go home. At the post op appointment two weeks later everything was found to be fine. My vision was found to be 20/20, most unusual when there is an epiretinal membrane. I'm very happy with the result.

The Lister Hospital, part of HCA Healthcare UK

Fertility Medicine, Orthopaedic Surgery, + 12 more

Couldn't fault the hospital at all. It is clean, and a very welcoming environment, but of course is absolutely down to the people that run it. Every single member of staff I came across - whether in my pre op assessment appointment, or during my surgical visit - was incredibly kind, patient, and so easy to get along with. I have had few good experiences when it comes to hospital visits, but the two times I've been at The Lister Hospital, I have spoken to and laughed with so many workers. My nurse Rasheed was an absolute gem, and was brilliant with my family when they came to the room after surgery. Whether it was the nurse that helped me to the loo, the people on reception, the physio - every single person I interacted with made it such a calm and positive experience, their kindness will stay with me so thank you very much

Ms Neeru Vallabh

Ophthalmologist

It took me a time to come to terms with the need for an operation, Neeru was patient at answering all my questions and concerns before I agreed to the procedure and on the day of the operation, the whole team were great. There are a lot of follow up appointments involved and at each of these Neeru provided clear explanations of how things were going, and of all changes to drops, procedures required and dos and don'ts on an ongoing basis. Neeru is passionate and caring about her job and I watched her video on Glaucoma UK as part of my decision making process, along with other videos relating to my condition. It is reassuring that Neeru is in the forefront of treatment of Glaucoma.

Dr Andrew Milestone

Gastroenterologist

Dr Milestone could not have been more helpful or supportive during my recent time as his patient. I had been experiencing symptoms which had been unexplained for months, and which had led to a lot of anxiety for me. He was very kind, very clear in his explanations, and arranged the investigations I required with efficiency and speed. His department is known within the hospital for its quality and I found this absolutely to be my experience in practice. I am very grateful to him for his help. I now have a diagnosis, and even though it isn't good news, I feel in safe hands going forwards.

Pride In Health

Psychology

Initial assessments were thorough and the clinicians were kind and understanding. Prescription costs seem affordable and my first prescribed medications were a slight improvement to before. My second prescription was not approved/provided on time and rationing medications/running out for a few days has caused some stress I had bad withdrawal/negative wellbeing from being requested to stop a previous medication, I feel this was somewhat unavoidable but I was not informed of what to expect stopping that med and left to work out the cause of the feelings on my own

Mr Christopher Bailey

Orthopaedic Surgeon

I feel incredibly lucky to have had Mr Bailey for my longed for knee surgery. I’ve had two lateral partial knee replacements, one in January and one at the end of September. From my first appointments to my last Mr Bailey explained everything in a way that alleviated any worries I may have had. I was able to return to teaching pilates within 6 weeks of both ops. I can honestly say this surgery has given me back the active life I want to be living . I can highly recommend Mr Bailey and the whole team at The Nuffield.

Endocare Diagnostics

Gastroenterology

The staff were absolutely brilliant. So very friendly whilst remaining professional. My appointment was for 11.30 and whilst I accept there is always some waiting time I didn't expect 2 hours. I had another doctor appointment for 2.20 and I was beginning to panic that I would not be ablecto attend. My other complaint,along with several other patients was how very cold the rooms were We were sat in our winter coats and still feeling the cold. Paul, a staff member did eventually turn the heating on/up.

Skylight Psychiatry

Psychiatry

I found the admin staff very friendly and helpful in answering my questions, and the two people who assessed me were also very friendly and did their utmost to make me feel comfortable and reassure me. The report is clear and thorough - the only thing is that it took 3-4 weeks longer to arrive than the original estimated time and while I understand that the team is very busy I would have really appreciated a note to say that there would be a delay and roughly how long it might be.

Professor Jemima Mellerio

Dermatologist

Professor Mellerio saw me quickly following referral. Her expertise was evident from the start and she was totally thorough in her examination. She put me at ease, explained everything clearly, and even performed a biopsy at short notice. Professor Mellerio provides high quality care and I would highly recommend her without hesitation.

Mr Pantelis Tsantanis

Orthopaedic Surgeon

I felt relaxed at ease, not rushed, every thing explained to me , very confident in mr Tsantanis ,I know he wants to help me , gave options, with the physiotherapist, who was there .I decided to have physio for a while then have operation, with th option of phoning if I want operation sooner, I think now I'd like the operation

Dr Tristan Ramcharan

Cardiologist, Paediatrician

We recently visited Dr Tristan for some tests for our 15 year old daughter, he was extremely welcoming and friendly putting my daughter at ease immediately. The follow up letter and results were done the same day so also very efficient. Would definitely recommend this professional to others .

Dr Craig Rosenbloom

Sport & Exercise Medicine Doctor

Extremely pleasant, thorough and reassuring. He listened, assessed the envelope of options, narrowed issues to define the problem (which was reassuring from a patient perspective he listened and considered everything as I had) and set a treatment plan with steps beyond if initial didn’t work.