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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Mr Tanujan Thangarajah

Orthopaedic Surgeon

Not sure where to start, but I honestly can’t recommend Dr Tan highly enough. As a boxer, he immediately understood the type of issue I was dealing with and knew exactly what to look for. I’d previously had nine months of physio and was constantly reassured that things were improving, but deep down I knew they weren’t. After an MRI, it became clear there were loose bodies in the joint. I was then referred to Dr Tan, who was confident they could be removed and that recovery would be quick and he was absolutely right. He was incredibly accommodating and even rearranged things to fit me in for surgery as I was due to go away, which I really appreciated. The surgery itself was a breeze, and I had no major pain afterwards, which was a huge relief. Everything moved quickly and smoothly, start to finish was all done within a month, which was amazing. Dr Tan was thorough, helpful, and flexible throughout, with a genuine focus on getting me back to sport as safely and quickly as possible. You can even Google or AI-search him and he comes up as one of the recommended elbow surgeons in the UK, so I’m very glad I was in his care. Brilliant doctor and a genuinely nice guy. I also want to mention his secretary, Julie, who was fantastic, always helpful, easy to reach, and happy to answer questions, even if it meant going back and forth. That level of support makes such a difference. This is exactly the kind of team you want looking after you. Thank you, Dr Tan and Julie. I’m very grateful, and I hope this review reassures others and gives them confidence that they’d be in great hands.

Miss Beth Cartwright

Obstetrician & Gynaecologist

I genuinely cannot recommend Doctor Cartwright highly enough! From the moment I walked in, she made me feel completely at ease. She has that rare combination of being extremely kind and warm while remaining very professional and efficient. She listened carefully to everything I said without rushing me, asked thoughtful follow-up questions, and took the time to explain things in a way that was clear and easy to understand. The examination itself was handled with great sensitivity and respect for my comfort. Everything was done quickly and competently, yet I never felt like I was being hurried through. If you're looking for a gynaecologist who is both highly skilled and genuinely kind-hearted, I can’t think of anyone better. Thank you so much for the excellent care! Would give 10 stars if I could<3

Physio Remedies

Acupuncture, Hand Therapy, + 3 more

I ruptured my Achilles tendon playing squash last September. My consultant surgeon strongly recommended Physio Remedies, who have an excellent reputation for helping athletes recover and return to sport in the best possible condition. I’m being treated by Naomi Murray, who closely follows the latest international research on Achilles injuries, which is very reassuring. The rehab plan has always been clear, progress has been excellent, and follow-up is very responsive whenever I have questions. Her patients’ recovery and long-term outcomes are clearly a genuine priority for her. The facilities at the Lansdowne Club are also outstanding and make a real difference to the quality of the rehabilitation. I would definitely recommend Physio Remedies.

Mr Sachin Agrawal

Urologist

Excellent explanation of the results from a recent CT scan, probing for possible kidney stones. A stone was found to be apparent, as well as other medical findings that Mr Agrawal took time to advise me on. He also gave invaluable ongoing dietary advice and recommended an ultrasound in a year’s time, which should be arranged via my GP. Mr Agrawal had already written to my GP outlining my initial consultation, and I have no doubt he will also be as efficient in relating the results to my GP as soon as possible. I was very reassured by Mr Agrawal that I was suffering from no major health issues, and as long as I adhered to his advice concerning sensible diet control, my proneness to kidney stones would hopefully decrease in time.

Mr Sayed Iqbal Miakhil

Urologist

My procedure was on the 7th November 2025, with an overnight stay, before being discharged. I can honestly say that it's been a life changing procedure. It's been a journey, before the procedure my life was depressing, up at night waiting to urinate, dripping before flowing and not emptying. Also I had two retentions both over 2.5 litres. Now I have a good flow, my bladder emptying, it's been a challenge to were I am now. Sleeping all night, still improving slowly . More confident in going out with friends and driving long distances without accidental urine embarrassing discharged.

Mr Rohit Madhav

Orthopaedic Surgeon

I recently had toe joint replacement surgery. From my initial appointment with Mr Madhav through to the final one, he was calm, clear and reassuring. He went through the options available to me and explained the pros and cons of each. Any questions I had were clearly and fully answered. I feel that the care and attention he provided could not have been bettered. I am now 11 weeks post operation and I am delighted with my 'new' toe. I have no pain and am walking more easily than I have done for years. I am so grateful to Mr Madhav and would highly recommend him. Thank you Mr Madhav

The Princess Grace Hospital Outpatients

Diagnostics & Testing, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

Pretty straightforward experience overall. The receptionist on the first floor (the Somali lady wearing a hijab) was extremely kind and helpful. My phone was about to die and I asked if there was any chance of a charger- she went out of her way to help me, which I really appreciated. It’s the small things like that which leave a lasting impression, and that’s exactly why I wanted to leave this review. The only small suggestion I’d make is having oat milk available at the coffee machine for those who don’t have dairy, it would be a thoughtful and considerate touch.

Mr Amit Pabari

Plastic Surgeon

I recently had a growth removed from under my fingernail under the care of Mr Pabari. He was the complete professional. Clear and timely explanations delivered with kindness and in a gentle manner. He made me feel at ease throughout the experience as he did with my follow up. As I had to have a large part of my nail removed to access the growth, the visual outcome was far better than I had expected. I would return to Mr Pabari if I required any further plastic surgery and would not hesitate to recommend him to others.

Mr Fevzi Shakir

Obstetrician & Gynaecologist

Mr. Fevzi Shakir is a truly exceptional surgeon. He successfully managed my complex case, removing a massive fibroid, multiple smaller ones, and endometriosis all in one robotic procedure.He explained every aspect of the surgery clearly, the risks, and the long-term management plan, which made me feel completely safe and prepared. The entire experience was smooth, and the nursing team provided excellent care. I am on week three after surgery and I already feel a lot better than before the surgery!

Mr Peter Dacombe

Orthopaedic Surgeon

Totally understood my injury and gave me a step be step guide of the procedure and the recovery time. Gave me pain relief to carry me through until my operation date was confirmed. I left feeling comfortable and had a total understanding of what was to come. Thought my recovery, I have been seen by Mr Dacombe a couple of times to check progress and on my last consult I felt confident that the recovery would go well.

Zenvité

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

Attending Zenvite is a completely different experience from NHS surgeries. The whole environment is calmer and much more welcoming, and you are immediately put at ease Dr Alex was very pleasant and reassuringly thorough. I feel as though I'm in the best hands at Zenvite, and will be taking other members of my family there as required. These days this level of care is well worth the investment. Thank you.

Southside Medical Private Clinic

Child & Adolescent Psychiatry, Audiovestibular Medicine, + 7 more

From the minute I entered the practice Dr Oates was very welcoming and made me feel at ease. Having had a bad experience with my current NHS GP, Dr Oates couldn't be further from that! He genuinely took an interest in why I was there to see him and ran through all my options with me. I couldn't be happier with the service provided and will recommend him to friends and family.

Ringway Dental Cheadle

Dentistry

Amazing visit to Ringway Dental Cheadle as always. I’ve been coming here for a couple of years now having changed from my NHS dentist. The service has always been spot on, the staff are all welcoming and friendly and knowledgeable in relation to all kinds of dentistry, be that regular hygienist and check up appointments to more cosmetic or teeth removal services.

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 37 more

I had the best taking blood experience at MUMS. Usually it takes about 4-5 goes of me being pricked with a needle and it’s usually quite uncomfortable but here the doctor really took his time trying to find my veins and kept checking in on my wellbeing. I was only pricked once and it was successful (and no bruising afterwards). I would highly recommend.

London Gynaecology - Harley Street

Diagnostics & Testing, General Practice (GP), + 5 more

Fantastic experience again. Dr Mishra was so lovely and really put me at ease. The nurse was also very lovely and I felt they both took the time to explain the procedure and what they were doing each step of the way. The reception staff are always so welcoming and helpful. Overall it is always a great experience when I visit.