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Prof. Hector Chinoy

Rheumatologist

appreciated the opportunity to see Professor Chinoy and I recognise his substantial expertise in rheumatology and inflammatory muscle conditions. He was polite, clear, and reassuring in his manner. However, I left the appointment feeling that some key parts of my longitudinal history were not fully integrated into the assessment. Despite having uploaded all my scans from 2021, 2022, and September 2025, these were not able to be reviewed together during the consultation because the files were not opened on the system. This meant we were unable to discuss the progression pattern across the years — including the shift from right-sided abnormalities (fatty infiltration in 2021, right psoas sheath oedema in 2022, and right paraspinal inflammation in May 2025) to the newly emergent left-sided oedema in September 2025. This remains one of my main concerns, and I had hoped to go through it as a connected clinical story. I also felt somewhat discouraged when the peer-reviewed publications I mentioned — particularly the Brain journal review “Axial Myopathy: an overlooked feature of muscle diseases” — were dismissed as unhelpful for patients to read. I fully understand the concern about online searches, but the review is a major academic paper describing: • axial myopathy being frequently misattributed to spinal degeneration, • seronegative inflammatory myopathies, • cases where paraspinal involvement is the earliest or only manifestation, and • the consistent issue that MRI abnormalities in the paraspinal muscles are under-recognised by non-neuromuscular specialists. These points felt directly relevant to my pattern of findings, particularly as my bloods have remained seronegative and several consultants have attributed the MRI abnormalities mainly to spinal wear-and-tear — something the paper specifically warns can lead to under-diagnosis. I appreciate that Professor Chinoy believes the fatty infiltration and oedema are most likely secondary to spinal changes. However, this does not fully account for: • the right-to-left progression seen on imaging, • the severe nocturnal pain and inability to turn in bed, • the sudden onset bilateral hand pain, stiffness and locking, • the persistence of symptoms despite minimal radiological change in the spine over four years, and • the coexistence of Hashimoto’s disease, which rheumatology felt was irrelevant despite autoimmune diseases sometimes clustering. I am grateful that he has arranged for radiology to re-review the entire MRI set, and I appreciate this very much. However, the consultation left me feeling that many parts of my history and symptoms remain unexplained, and that the published evidence on axial/paraspinal muscle disease — especially in seronegative patients — was not fully considered.

Dr Fathima Mahomed

Paediatrician

This what we wrote to Dr. Mahomed. Dear Dr. Mahomed, We wanted to thank you for the excellent service you provided us, and in particular, our son Noah, yesterday. We feel that you took extra time and attention to make Noah feel at home, mentioning your son and showing him pictures, particularly when you realised that he was upset by the fact that he was going to have to give blood. As a result of your actions, Noah was a lot calmer than he had been when he got to have the procedure undertaken. The professionalism of the staff also helped, but we thought that you created the correct atmosphere for Noah to move forward. Noah did very well during the two procedures that he had. He was given a Teddy bear and a large sticker for his bravery. Your son sounds very interesting and a lot like our son, who has asked if he could meet your son at some point. Thank you for your letter, and hopefully you shall not have to call us to say there are further tests required.

Dr Andrew De Burgh-Thomas

Sexual Health Doctor

Andrew was incredibly patient, understanding and clearly addressed my questions and concerns. He made me feel comfortable to be open and honest and the experience has reinstalled a greater sense of faith in healthcare services in general. I suspect I have ADHD and am diagnosed with generalised anxiety and engaging with healthcare services can be very difficult for me but Andrew was genuinely the nicest Dr I have ever been seen by. If all drs where like him I would have no issue engaging with services and being open and honest. His attitude was professional, attentive and understanding and I felt I was able to be myself without stigma or judgement.

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 31 more

am African and originally from Africa. Today, the young lady who took my blood was extremely kind and very professional. As we were talking, she was friendly, respectful, and welcoming. I was truly impressed by her attitude and the way she treated me. When she inserted the needle to draw my blood, I barely felt anything — she clearly knew exactly where the vein was and performed the procedure with great skill. If people in this world were all like her, the world would be filled with endless happiness.

Dr. Stuart Viegas

Neurologist

Exceptional communicator; explains everything very clearly and answers all your questions. Puts your mind at ease about things you're worried about. Extremely thorough in investigations - leaves no stone unturned. Adapts the style of information to the patient in front of him. Very knowledgable about other areas of medicine so can describe how different conditions affect each other. I want to mention Faduma, Dr Viegas' amazing secretary, who is proactive, intelligent and kind.

Mr Daniel Sinitsky

General Surgeon

Although I felt well cared for during my visit, I was unsure why I was asked to come in at 7am only to not have my procedure done until around 11.30. I was originally scheduled to come at 9.10 but got a call earlier in the week asking to come at 7am -reception didn’t seem to be aware of the time change when I arrived. They still managed to accommodate me, but there was just too much time spent waiting around between my initial checks and the procedure.

The McIndoe Centre

Cosmetic (Aesthetic) Medicine, General Practice (GP), + 3 more

I'm not sure what I was expecting, but welcomed the opportunity to talk to the doctor during the visit. The written report, following the verbal followup was not of much use to me as it was written in medical ' code'. Had I had the written table of results to hand before the verbal feedback phone call, it would have permitted me to ask what areas denoted as being H /L were about and how I might make changes if any were possible.

Quality Dental : Horsham

Dentistry

I'm sure it was being decorated when I visited 6 months ago. Still is. Before appointment they send forms to be completed online. No problem with that except one is for COVID asking if anybody on the family has been to a country on the government red list or been told to isolate by NHS. Neither of those things happen now. I raise it every time and nothing changes. Almost as if nobody reads the reviews. So much for "quality"

Professor Fahed Youssef

General Surgeon

Very pleasant experience, clinic was beautifully clean, fresh paper on the bed, the nurse introduced me to the professor, both extremely pleasant and happy to explain exactly what was being done, and happy to answer my questions. I recognised the professors name, I think he has treated me in the past at some time. The whole experience was quick and very calm atmosphere, it would put anyone at ease, very professional.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

I had my final appointment yesterday with Mr Telgencamp.. he was very pleased with my treatment results , as indeed I am. The whole experience has been very satisfactory from begining to end. Cannot praise the clinic enough. From all the staff to the immaculate offices. Special mention for Mr Telgencamp whom I would rcommend to everyone.. His expertise, and friendly atitude put you at ease and outcomes are terrific

IVF London

Clinical Genetics, Fertility Medicine, + 1 more

IVF london is an amazing clinic, The staff are super awesome helpful and available all the time. Dr.sawant Dr.baydaa they have magic, Mr.Santosh the Manager an amazing person giving in all the support direction and positivity. Resham and Nurses Sharon,Tahera and Angela they were too good also giving in extra support after hours incase of emergency.

Dr Shachi Mishra

Obstetrician & Gynaecologist

Was very scared going in for hysteroscopy but Dr Mishra was so lovely and helped make me feel at ease. Very professional and kind and talked me through each step. Nurse Jacqueline was so lovely and made me feel really comfortable- was so happy to have such a kind woman as my nurse. Made a scary experience feel more relaxed. Thank you to the team!

Miss Hala Ali

Ophthalmologist

I had collagen cross-linking done by Dr Hala Ali, and the experience was excellent. Dr Hala Ali was kind, professional, and made me feel completely at ease throughout the procedure. Everything was explained clearly, the treatment went smoothly, and my recovery has been great. I’m very happy with the results and highly recommend Dr Hala Ali

TRUST Dental

Dentistry

I have always had a phobia about dentist s having had bad experiences as a child. Although my phobia has not gone away I found the whole experience very calm. The receptionist with her friendly manner relaxed me straight away. The dentist has a calming manner also and did not push me from my comfort zone. Overall a good experience.

Nuffield Health The Manor Hospital Oxford

It has been an absolute pleasure working with Professor James East. He is extremely knowledgeable, listens and takes note of everything I have said to him. I have seen several doctors before but have never had an experience like this. After a few tests he found out what my problem was and I am now on treatment. Highly recommend.

Nuffield Health Wolverhampton Hospital

Breast Surgery, Cardiology, + 13 more

Excellent service throughout the whole time. Friendly, helpful staff and very good care. Dr. Menon was kind and efficient and listened to me when I queried whether a throat spray which he mentioned was necessary. I had experienced discomfort after a procedure during which a throat spray had been used previously.