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Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

Usually feedback is of a negative nature but this is not one of those occasions. My experience was awesome for which I am super grateful. I have had a number of gastroscopies in my life so was nervous about what was going to happen. From the moment of my arrival I was greeted and made to feel comfortable straight away. The pre-procedure nurses were very clear, helpful and showed huge amounts of empathy about what was going to happen. When wheeled into the operating theatre I was introduced to all of the team who were to perform the procedure, all of whom had welcoming smiles and a reassuring tone (a tone that continued throughout the procedure). Dr Alan Watson was super clear, professional and again very comforting. I knew I was in safe hands. I just had a throat spray, no sedation, so was fully aware of what was going on. One action that was performed by a nurse during the procedure was to, comfortingly, rub my shoulder. I couldn’t see who it was, but such a small, seemingly insignificant action, was hugely important to me and kept me connected with humanity during the brutal fact that I had a scope down my throat. Post procedure, I was greeted with the warm smiles again and wheeled to the recovery area where again everyone was super attentive. I can’t say thank you enough for everything. The team were awesome.

ADHD @ Well Life Clinic

General Practice (GP)

From the moment I walked in, I was genuinely blown away by the presentation of the office. The space was immaculate, modern, and thoughtfully designed to create a calming and welcoming atmosphere, which immediately put me at ease. The staff were exceptionally professional, greeting me with warm smiles and efficient, courteous service, setting a tone of respect and competence from the very beginning. What truly stood out was the profound care and concern shown for my well-being. The doctor took the time to listen intently to my concerns, asked detailed questions to fully understand my condition, and explained everything with clarity and compassion, making me feel genuinely heard and valued. This attention to detail was evident throughout the entire visit; every aspect, from the thorough examination to the clear explanation of the diagnosis and treatment plan, was handled with meticulous care and precision. This experience exemplifies why this practice is an exceptional asset to the NHS, demonstrating how high-quality, patient-centered care can be delivered with excellence and integrity.

Professor Jian Farhadi

Plastic Surgeon

Professor Farhadi performed a thigh flap breast reconstruction for me two years ago, and a follow up nipple reconstruction with fat transfer a year ago. While this is a more complex surgery with longer recovery than some, I couldn't be happier with the result. The breast feels and looks completely natural, and is a perfect match for my natural breast. The scar on my thigh has faded completely and is positioned in a way that is unnoticeable. I trust Professor Farhadi completely. He performed by original reconstruction in 2012, which was an implant that also looked great but unfortunately ruptured ten years later due to long term effects from radio therapy. There was no question in my mind of using another surgeon for the follow up procedure. He is a perfectionist and has an excellent eye. He also explains everything very clearly, which helped me make the decision for which route to take both times.

Ms Tahira Naeem

Obstetrician & Gynaecologist

I recently had an excellent experience during a telephone appointment with my doctor, and I couldn’t be happier with the care I received. Even over the phone, the doctor was warm, friendly, and incredibly knowledgeable. They communicated clearly and took the time to explain everything in a way that was easy to follow, making the entire conversation feel comfortable and reassuring. What impressed me most was how thorough they were despite it being a remote consultation. The doctor asked detailed, thoughtful questions to make sure it was completely safe for me to go ahead with treatment. I never felt rushed, and I was given plenty of clear, helpful information throughout the call. Their combination of professionalism, kindness, and careful attention left me feeling confident, well-informed, and genuinely happy with the experience.

Mr Pierre Nasr

Orthopaedic Surgeon

I recently saw Mr Nasr for an ACL injury and I couldn’t be more impressed with the level of care I received. He took the time to fully understand, not just how the injury happened, but also how it was affecting my day-to-day life and overall wellbeing. He talked me through all of my options clearly and thoroughly, offering thoughtful, balanced advice that genuinely felt tailored to me. What really stood out was his grown-up, professional approach, no rushing, no assumptions, just a genuine effort to help me make the best decision for my recovery. He also provided a clear and constructive follow-up plan, which left me feeling confident about the next steps. I walked out feeling valued and well looked after. Truly excellent service. Highly recommend

Vermilion - The Smile Experts Kelso

Dental Care, Dentistry

As a VERY nervous dental patient, I was referred to Vermillion by my own dentist for a wisdom tooth extraction with sedation. No-one likes dental treatment, but I could not recommend Vermillion anymore than I can do, the patient experience was seamless and extremely gentle and caring. It really was! From entering the practice and the friendly receptionist, through to consultion and surgery with Dr Fiona, as well as a follow-up to assuage my anxiety of the recovery of extraction. A 5-star treatment all round.

Dr Russell Burcombe

Oncologist

I cannot speak highly enough about the exceptional care I received from Dr Burcombe. He took the time to explain every step of my treatment plan in clear, reassuring terms and always made sure my questions were answered thoroughly. What made the biggest difference was how supported I felt throughout the entire process. Dr Burcombe's calm confidence and kindness helped me stay grounded during some incredibly difficult moments. I would highly recommend Dr Burcombe to anyone seeking outstanding medical care.

Ms Jessica Zaayman

Physiotherapist

Jessica was my consultant for my hip arthroscopy surgery, and I couldn’t have asked for better care. My recovery came with several complications and turned into a long, complex journey, but Jessica supported me every step of the way and got me back on track after seven months of intense physio. She was truly amazing. I deeply appreciated her positive, human approach and the time she took to build a genuine relationship with me as a patient. I would highly recommend her to anyone. Thank you, Jessica!

OneWelbeck

Allergy Medicine, Anaesthetics, + 20 more

Despite paying through the nose for a blood test, I'm still waiting weeks later for results (est. results timeline 3-5 days). Also received additional bills for tests that weren't pre-defined as separate costs - some costs are clearly noted upfront, some others arent and this is deceptive and unprofessional. Whilst staff are friendly, waiting times are awful (40mins for a private blood test? Will be recommending all people to avoid until these issues are addressed

Mr Delukshan Rajah

Orthopaedic Surgeon

My doctor’s appointment went really well overall, and the review itself was reassuring and positive. The staff were friendly and thorough, and the doctor took the time to explain everything clearly, which made me feel very confident about my health. The only minor downside was that the wait to get in was a little slow, but once I was seen, the care and attention easily made up for it. Overall, it felt like a productive and encouraging visit.

Mr Simon Woodruff

Ophthalmologist

Although the prospect of eye surgery was daunting I could not have received better care throughout the whole process. Communication was clear and kind, surgery was efficient and recovery uneventful. I am extremely happy with the outcome of surgery- it is better than I dared hope for. My only regret is not having it done sooner. I would totally recommend Mr Woodruff to anyone who is contemplating correction of a ptosis/ blepharoplasty.

Nightingale Hospital

Nursing, Nutrition, + 2 more

The team on the OCD ward incredibly kind caring and compassionate. It's like being part of a family, including the other 5 patients here. Although, it was challenging at times, I've learnt so much about my condition and I now realise that my beliefs does not necessarily mean it's true. If you're suffering with OCD and feel like you're alone or you have nowhere else to turn to, I highly recommend the Nightingale's 28 day inpatient stay.

Ms Bhavna Sharma

Obstetrician & Gynaecologist

Ms. Sharma has been absolutely incredible! Kind, caring, knowledgeable, and time to discuss any worries, concerns with the ability to explain everything clearly. Ms. Sharma has made me feel seen - and that has been so refreshing! I have been given the best level of care and I recommend Ms Sharma at the highest level! She really is amazing and I’m glad to have met and been treated by her!

Brain Health Clinic

Clinical Psychology, Neurology, + 1 more

Treatment from the dr changed my husbands life…he has suffered many years with his mental state until we found dr mohan who took time to listen and diagnose his health and prescribed the correct medicine ….medicine that allows him to live a normal happy life….Vicky is exceptional with all her correspondence making sure prescription on time…..forever grateful we found them .

Lanthorn Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

Absolutely fantastic. The staff at Lanthon were so friendly and it was a beautiful, calming space. The whole process felt very smooth and each step was clearly explained to me. I also received my results super quickly (just 2 days!) and loved how they came with a detailed report from a doctor, explaining them all in a personalised manner. 10/10 all round!

Nuffield Health Chester, The Grosvenor

Cosmetic (Aesthetic) Medicine, Dermatology, + 10 more

Absolutely perfect thank you The anethast was great and I was very safe in his hands. All hospital staff were excellent very polite nice and friendly also extremely professional. As for the actual surgery my goodness it was so impressive no words can explain how greatfull I am . Fast and looked after ane home all in one day. You are all wonderful ❤️