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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Balance My Hormones

Endocrinology & Diabetes, General Practice (GP), + 1 more

I sought treatment after being refused by the state health care services here in Germany. They congratulated me that I was healthy when my bloodworm showed testosterone levels of 280ng/dL (cut off point for treatment is 220) and sent me on my way, feeling exhausted no matter how much rest or sleep I got I wasn’t able to be a good dad for my two little children which is heartbreaking for me. So I took matters into my own hands and settled on BMH after contacting a few provider. Extremely professional, the case manager Tal was consistently attentive, showed genuine interest in my case. After two blood tests over the course of six weeks I was accepted and within a couple of weeks thereafter started treatment. Well, what a life changing experience that was. If you have creaking joints, feel tired all the time, libido on the way out, just go for it. Become alive again. No need to live like that. Anyway, I hope that is convincing enough for you dear reader! State health services are no longer fit for purpose. Whether you get treatment is a financial decision and doesn’t reflect your suffering. So take your health into your own hands.

Dr Andrew De Burgh-Thomas

Sexual Health Doctor

Dr De Burgh Thomas telephoned me today as a follow up to my appointment in the HH clinic on 30/12/2025, with news of some test results, and to advise me to stop taking the antibiotics I was originally given as they are ineffective against the 2 bacteria which the tests have shown are present. He said he would call me back when he had checked which antibiotics would work for both bacteria. He duly did, and I will collect the medicine and start the course tomorrow. Dr De Burgh Thomas has also asked me to attend the clinic on Monday for further testing to rule out diabetes. I have found him to be friendly yet professional, and has answered all of my questions clearly. I feel reassured, and hope that the change in treatment will be effective.

Mr Faz Pakarian

Obstetrician & Gynaecologist

I went to see Mr Pakarian as I was having very heavy bleeding from a suspected fibroid which I thought I had had removed via a Myosure treatment three months prior. He talked through my history and did scans then and there. He thought it was a fibroid and sent me for an MRI to confirm. He talked through my options including shrinking the fibroid but recommended a full hysterectomy based on my age, history and my confirmation that I didn’t want any more children. He sent me off to think about my options but I was fully convinced the hysterectomy was the best option for me.

Diverse Minds Clinic

Psychiatry

Wonderful experience at Diverse Minds Clinic. I got an ADHD assessment and found Dr. Cappai's approach really helpful. She was easy to communicate with and spent considerable time explaining scientific facts to me. She offered plenty of encouragement and advice for the next steps. The administrative crew was also really helpful, and Dr. Cappai's office on Harley Street was very exquisite. I suggest this doctor.

Associate Professor Alex Day

Ophthalmologist

I had an excellent experience overall. Although I needed a follow-up procedure shortly after my initial treatment, the team acted immediately and handled everything with absolute professionalism. I felt completely reassured, very well looked after, and the aftercare was exceptional. Any concerns were addressed quickly and thoroughly, and I always felt supported. I genuinely couldn’t recommend them highly enough.

Spire Leicester Hospital

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 3 more

From my GP referral to my initial appointment it was less then 2 weeks. Before surgery I had 3 post operation assessments. The operation was completed as a day admission. I was kept full informed and treated with kindness and respect by all the staff. Mr Bhardwaj saw me on the morning before the operation and again later after it had been completed. Again, I was kept fully informed about my condition.

Meliora Medical Group

Physiotherapy, Sports & Exercise Medicine

Dr Barke supported my son’s recovery from a collapsed lung from the day it was diagnosed and operated on, through the rehabilitation and recovery, and to the point when he was able to play contact rugby again. I am extremely grateful to dr Barke for being so approachable and understanding, and so responsive to all the queries we had during my son’s recovery process.

Mr Nick Maycock

Ophthalmologist

As this was my second appointment we knew where we were going. Parking was straightforward, welcomed by the receptionist. Cup of tea on arrival and after appointment were a lovely additional touch. Everyone was polite and professional throughout. I was really pleased with the results of the first appointment and have no doubt the second will recover just as well.

Mr Alex Digesu

Obstetrician & Gynaecologist

I will write properly when the dust has settled, but I just wanted to quickly take the opportunity to say how grateful I am to have been under your care throughout my pregnancy and delivery. Your advice and support has been nothing short of expert, and I could not have felt in safer hands. Turns out you were right all along and the section was a perfect outcome!

Dr Elza Eapen

Psychiatrist

Dr Eapen has treated me for a number of years - and she has been instrumental in helping me overcome my lifelong OCD issues. As a result of her wonderful care and intelligence, I've had huge improvement which has lasted. I've grown to trust her opinions and instincts enormously. She cares a lot about her patients. I'm always recommending her to people.

Mr John M Geoghegan

Orthopaedic Surgeon

I had a shoulder stabilisation surgery carried out by Mr Geoghegan in September 2024. From start to finish he has been extremely helpful, knowledgeable and the care I have received has been second to none. Mr Geoghegan is clearly very knowledgable and highly respected by his colleagues. I would absolutely recommend his service.

Mr Achal Goyal

Orthopaedic Surgeon

Mr Goyal was extremely professional., emphatic, caring and explained the procedure and the after care. I would also like to thank Gemma his secretary as she very efficient . Gemma always got straight back to me and went above and beyond. Mr Goyal is a magician my scar has virtually disappeared already. Thank you so much.

Quality Dental : Horsham

Dentistry

The receptionist was really nice. She asked how i was and it felt like she genuinely cared. She got me a nice early appointment and the dentist saw me on time and was very kind and talked through what he did and gave me reassurance that my mouth was healing well from the previous extraction.

Moorfields Private Eye Hospital

Ophthalmology

Fantastic experience. The surgery, care and after care was exceptional! Friendly staff and very professional. They made my experience feel comfortable from start to finish and the laser eye surgery has changed my life I love seeing the world in high definition! Thank you!

Steps Together - Elizabeth House

Health and Social Care

I have enjoyed my time at elizabeth house and the staff are really good and have got time for you when you need them and the other people that have been in here have been really good and we help each other out when needed and I would recommend this place as well