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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Professor Mark Westcott

Ophthalmologist

I am sure it is only natural to be very protective towards one's eyes and, from the moment of the first 'drops' being inserted in my right eye, I was extremely nervous and was dreading every moment. I was conscious throughout the whole operation on my right eye and it was not until it was all over that I realised I had not experienced any discomfort (let alone pain) from the moment the eye drops were first administered, to when the operation was all over. I am so grateful for the exceptional care and attention I received and, when it is time to operate on my left eye, I will enter the anesthetic room with the tried & tested knowledge that there is nothing for me to fear as I will not experience any discomfort whatsoever. I am extremely fortunate to have undergone an eye operation, performed by a team of such capable, dedicated and knowledgeable experts who safeguarded me from any discomfort.

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

Dr Coker always presents in a professional yet approachable manner. She is very clear in explaining any tests results; her treatment plan; and any further investigations she thinks should be undertaken. The language she uses is accessible. She is receptive to answering any questions I might have. She promptly keeps my general practitioner informed of my current treatment, to ensure my medical care is managed holistically. She is an active listener and always allows me time to explain my current symptoms etc. In her professional manner, her approachability and her persistency in investigating my symptoms, I have confidence that I am in good hands.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

Though I prepared in advance for what expect in relation to parking and expected to pay on the way out, an usher directed me to another car park where there were options of paying on an app or using cash. I had time on my side luckily. Directions were almost right but I would have been better prepared if I had known the entrance sits at the back of the main A&E entrance. The staff were friendly and the environment was clean and calm. The doctor was incredible, attentive, patient, precise, clear and efficient. The experience was good.

Mr Raj Sahemey

Orthopaedic Surgeon

I am so glad that I got Mr Sahemey as my Surgeon at both Solihull and Good Hope Hospital. He clearly explained the procedure, risks and the thought process behind the choice of prosthesis. Unfortunately, after the second joint replacement, I developed an infection. Mr Sahemey and his team had me seen within 2 days and constantly checked in and supported me until It had healed with the agreed antibiotics. I could not have had a better experience throughout these surgeries and it has renewed my trust in medical professionals.

Dr Marco Spartera

Cardiologist

I was impressed with the professional service provided by the Consultant. He was interested in my condition, asked specific questions and took a sincere interest in my experience of my symptoms relating to my condition. He provided me with a clear plan of what the next course of action would be to enable him to get more data on my condition to be able to provide a diagnosis. The booking of the appointments to enable this and the follow up appointment with him, once the data has been considered.

Mr Jagwant Singh

Orthopaedic Surgeon

hi, i will comment on recent visit/s and also phone calls. Dr Jagwant Singh will forever be remembered as long as i live for he has brought back dignity in my life by removing the ailments i have been struggling with for 5+ years. i am confident that this man is seen as a hero to everyone he has helped. i cannot thank him enough. his work, his attitude, his mannerisms inspire me to be a better person. he inspires me to encourage my future children to become like him, an orthopaedic surgeon.

Dr. Kit Wu

Neurologist

Dr Kit Wu has been exceptional. In just three months, she has thoroughly investigated my condition and identified that my long-standing symptoms, previously diagnosed as "migraine" was actually the result of a stroke. I am now receiving the preventative treatment and clinical support that had been missing for the past few years. Dr Wu is approachable, listens carefully, is highly thorough, and has excellent clinical connections. I am extremely grateful for her professional care and expertise.

Mr Inder Gill

Orthopaedic Surgeon

Mr Gill seems to me a very accomplished surgeon in the knee surgery field. He did an excellent job on both my knees, they both appear to be working fine and the scarring is much less than expected. Especially on my left knee where it's hardly noticeable, many people, even nurses, say it doesn't look as though I've had such major surgery done. 10 out of 10 Mr Gill. He is very easy to talk to and has great approach to his work.

Professor Michael Bloomfield

Psychiatrist

Professor Bloomfield is an exceptional psychiatrist. He balances professional expertise with a very kind, human touch. I never feel rushed during our appointments; he is patient with my questions and always provides well-rounded, informative feedback. He doesn't just provide a service; he provides a thoughtful partnership in mental health. I feel much more confident in my journey thanks to his guidance.

Meadows & Wood Hearing Care - Portishead

Audiology, Diagnostics & Testing

I have just got home from having my ears cleaned out by Toby, i slways enjoy my visits to have the treatment, Toby is very gentle and caring and I would recommend Meadows and Wood to anyone with wax ptoblems and hearing aid care - my son visits Worle and two friends go to Portishead also on my recommendation - I have been looked after for about 3 years now and am very happy with the service.

Harley Street Hearing

Audiology, Ear Care

My second visit to the Harley Street Hearing clinic and I found everything just as professional as the first time. I have worn Lyric aids for many years but struggled to get them locally after my audiologist decided that it wasn't cost effective for them to offer the service. The service from Lerissa was top class - she told me so much more about the product than I've heard elsewhere.

Dentalessence - Worthing

Dentistry

I had two teeth extractions yesterday. I am very pleased with the service I received. I have been using this practice for the last five years and I would not go anywhere else. I always been afraid to go to a dentist but since I’ve been going to this practice, my fears subsided a lot. Very friendly and professional practice. I feel that I can trust my dentist, Stalinist with my teeth.

Dr Jeremy Bliss

Dentist

I had my first implant procedure and although I was a little 'wary' of the procedure, Jeremy and his nurse could not have done more to put me at ease. The process really felt like nothing as long as the 2 hours allocated and today I received a follow up call (as promised) by their practise manager - I could only report that I have no negative after effects, no pain, no bruising etc.

Quality Dental : Horsham

Dentistry

This was a visit for a small filling. I was apprehensive as usual at the thought of a dentist appointment, but i was made to feel at ease by the friendly staff. The wait time was very short on this day and the whole treatment from start to finish was quick and pain free. The dentist Levi and his assistant were very relaxed, friendly and professional. Thank you

Duality Healthcare NI

Audiology, Diagnostics & Testing, + 5 more

I never have a wait time. The doctors are always punctual. The doctors are very caring. They never dismiss any of your concerns, and always do a thorough evaluation. I am extremely satisfied with the service that I receive from Duality.