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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Mr Graeme Hopper

Orthopaedic Surgeon

I am an international masters hockey player , which normally involves playing 5 full games over a 10 day period. Eighteen months ago I got constant pain in my left knee. During a tournament last year I was really struggling to play as was in constant pain from game one and it only got worse over the tournament. I got an MRI and had a consultation with a specialist knee surgeon, who stated that the pain was mainly due to wear and tear. The cartilage had thinned and there were signs of osteoarthritis and inflammation. We tried a cortisone injection which did absolutely nothing for me. I was reluctant to get a partial knee replacement but was not keen on the recovery time and also how successful it would be. After finding out about arthromacid and doing some research I decided to give it a go as it is much less invasive than surgery. The procedure was very straightforward and had a bit of stiffness and a bit of constant pain for about 10 days. Since then I have had bit of constant pain but the majors thing is that I don’t notice it when playing and even managed to play 5 games in 10 days with only a very slight degradation in performance and no significant increase in pain. I am very pleased with the outcome of the procedure and am hoping to be continue playing into the future.

London Trusted Therapy Harley Street

Clinical Psychology, Hypnotherapy, + 1 more

Finally, answers at 50 After five decades of feeling "different" but never quite understanding why, the ADOS-2 assessment at London Trusted Therapy has been life-changing. The professionalism began from my first enquiry - Sofi and Andrew were incredibly accommodating with scheduling and answered all my questions without making me feel I was being difficult. The location at Pinero House is perfect for anyone who values discretion. The reception is small and well-managed, and you're not sat in a crowded waiting room, which I appreciated enormously. The consulting room itself was unexpectedly comfortable - large, well-appointed, and crucially, not intimidating or overly clinical. What impressed me most was the rigour of the assessment. Trish, who conducted the ADOS-2, clearly knew her field inside out and created an environment where I could be myself. The clinical psychologist's evaluation was extraordinarily thorough - they didn't rush, they listened, and the subsequent report gave me clarity I've sought my entire adult life. Having a multidisciplinary team means you're not relying on one person's opinion, which gave me confidence in the diagnosis. Cannot recommend highly enough.

Mr Luca Sabatini

Obstetrician & Gynaecologist

I am extremely grateful to my gynecologist for his exceptional care and guidance throughout my journey. He helped me immensely with period regulation, ovulation, and pregnancy care medications, explaining everything clearly and patiently. Whenever I had doubts or questions, he was always approachable and responsive—and even when he wasn’t personally available, his PA ensured my queries were answered promptly. Thanks to his expert advice and the treatment plan I followed, within just 3–4 months of meeting him, I was blessed with a sweet little baby girl this year. I truly appreciate his dedication, professionalism, and constant support. I highly recommend him to anyone looking for a caring and knowledgeable gynecologist.

Dr Charles Loh

Plastic Surgeon

Dr Charles, the consultant was excellent and I would 100 percent recommend him. He is polite and caring, takes his time to ensure that patient feels comfortable and understands the options, and very effective and precise. He helps with any anxiety, and is very professional. I’ve had several moles removed, including a more complex larger one, and I am satisfied with the progress during the recovery period, and the results of the others removed, and with the support that I have been given. Thank you Dr Charles for your support, and I have recommended for my family to make an appointment with yourself, along with friends. .

Miss Sarah Burton

General Surgeon

I selected Miss Burton to perform my operation by reading her reviews, which were outstanding. She lived up to the praise given in her reviews. She exuded confidence, friendliness and care and from our first meeting both my wife and I knew we had made the right choice. My operation was explained thoroughly, she made me feel relaxed and cared for. Post operation she was wonderful, making sure all was ok and that my needs were being looked after by the staff. A wonderful, caring professional who inspires confidence. I would highly recommend this surgeon. Thank you for making my operation as good as it possibly could get.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

Greeted by friendly staff and seen at my appointment time. Following a basic health check, the procedure was explained in detail and I was taken to a treatment room for the Gastroscopy to begin. Throat spray was applied, blood pressure and oxygen levels were monitored throughout the procedure, then the camera was inserted via the mouth into the oesopagus and stomach. The process was painless but a little discomfort was felt and took no longer that 10 minutes in total. I was then taken to a recovery room and discussed the treatment findings.

Mental Health Dietitians

Dietitian

I have been Sophie’s client for the last 6 months. In that time I have felt my relationship with food and my confidence in myself grow. She has helped me change the beliefs I hold about food and helped me on the road to recovery from anorexia. As an autistic person, I have struggled in the past with connecting with health professionals but Sophie adapts the sessions to meet my needs. She always sends notes after our sessions which is useful in making sure I keep track of what I should be doing.

Dr Mohammad Ghazavi

Dermatologist

I had a great experience with Dr. Ghazavi for my acne and acne scar treatment at Skinhorizon Clinic. Dr. Ghazavi was very knowledgeable, patient, and took the time to explain every step of the treatment plan. I felt genuinely listened to, and the approach was tailored to my skin needs. I’ve seen noticeable improvement in both my acne and scars, and the care throughout was exceptional. I highly recommend Dr. Ghazavi for anyone seeking effective and professional acne treatment.

Miss Alex Hazlerigg

Orthopaedic Surgeon

During the operation, Miss Hazlerigg put me at my ease and since I expressed interest in the procedures, she explained what she was doing throughout the operation and why. There was also a nurse by my side who I assume was there to distract my attention if i showed signs of worry. The operation has been successful. Miss Hazlerigg on my aftercare visit, explained what to expect in my further recovery an answered all my questions.

Professor Stephen Gwilym

Orthopaedic Surgeon

Prof Gwilym was fantastic. Very friendly, personable and obviously understood I was quite easy going and tailored his approach to my personality. He explained everything really well and I feel completely comfortable understanding what was wrong wit me, what he has done and what I should be doing moving forward. Mirela was also always very helpful whenever I had to contact her. Overall, an excellent experience.

St Giles Physiotherapy

Physiotherapy, Sports Rehabilitation, + 1 more

I was recommended St Giles physiotherapy to take our Son to as he was complaining of knee pain. Claudiu diagnosed what was wrong and gave our son various exercises to do to help with the pain. Our son also had laser treatment and massages which really helped. The exercise programme we continued with at home too using a friendly app to track progress. I highly recommend St Giles physiotherapy and Claudiu.

Dr Kasia Owczarczyk

Oncologist

Dr kasia was full of smiles all through my appointment with her. This Made me very relaxed about my diagnosis. She offered me her listening ears and provided all the explanations I needed which has greatly allayed all my fears. She was very professional and compassionate in her discussions with me. I left Dr kasia's office very very happy and looking forward to seeing her again.

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

Has a great experience. Was an indeoth cgst about my hormone history and very fast blood resets and only in a few days had them back and an appointment to chat through. There was an immediate red flag and in a few days had the right medication and started to feel better in only a few days. Also check up texts which made me feel so supported

The iGP - Private Doctors - Newport

Diagnostics & Testing, General Practice (GP), + 10 more

The doctor was extremely kind, friendly and understanding. He made me feel very at ease and listened to everything I said. Most importantly, he did all the checks needed for my condition. Nothing was too much to ask for, and my examination was shared with my NHS surgery as requested. Thank you!

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

As an in patient in nearby Williiam Harvey hospital with a broken hip, yesterday I was collected and taken to my eye appointment in a wheelchair. All the staff were wonderful and I'm most apreciative of their expertise and kjndness. They are a credit to Spencer hospitals.