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Skin55

Dermatology

I am writing to formally complain about misleading advertising by the clinic Skin55. Their website led me to believe that laser treatments were available at the clinic, and I booked a consultation directly with the clinic, not with any specific doctor. However, upon attending the appointment, I was informed that the clinic did not have the required laser equipment and that not all doctors at Skin55 perform laser treatments. This discrepancy meant that I paid an initial consultation fee of £300, only to then be told that I would need to be referred to another doctor within the same clinic who does provide laser treatments. This second consultation was then quoted at £380. This sequence of events highlights a lack of transparency and constitutes misleading advertising, resulting in unnecessary expenses and inconvenience. I believe that this matter warrants investigation to ensure that Skin55’s practices align with advertising and consumer-protection regulations. I am prepared to provide supporting documentation upon request

Loughview Health

General Practice (GP)

We travelled a long distance for a specialist blood test for my daughter, and I cannot express how grateful I am for the care we received here. Dr. Fiona Moore who looked after us was truly exceptional — so kind, patient, and deeply respectful with my child. She gave Madison all the time she needed to feel safe and ready, explained everything gently and clearly, and never applied any pressure. Her friendly, calm manner made an experience that could have been very stressful into something positive and manageable. The staff at the clinic were also wonderful — welcoming, understanding, and very supportive throughout our visit. Everyone treated us with kindness and professionalism, which made such a difference to our day. It’s rare to meet a doctor and team who combines such professional skill with genuine warmth and understanding, and we felt completely supported from beginning to end. We are so thankful for the way we were cared for, and would highly recommend this practice to anyone.

Online Psychiatry

Child & Adolescent Psychiatry, Psychiatry, + 2 more

Good evening, Today I received the official confirmation that I have passed my viva, and as I promised, I wanted to share this happiness with you. I am writing with overwhelming joy, remembering your support and the help that I will never forget. Thank you, Doctor, from the bottom of my heart—you truly saved my life. Before contacting you, I felt I had nothing, yet in less than a year I was able to complete my thesis. It is something I could hardly believe. Thank you again for the kindness you have shown in helping someone like me. I am currently arranging my trip to Saudi Arabia next week on Wednesday, and I will return for graduation next summer. I would like to ask whether you recommend that I continue the medication. If so, my current prescription lasts month, I may need to request more, as I found that only the first medication I used is available in Saudi Arabia.

Nightingale Hospital

Nursing, Nutrition, + 2 more

I loved the day staff. Ikram and Sennecca treated me with such kindness and so much support. I unfortunately was discharged after a week as I have other issues that need addressing before I am able to continue the treatment. The night staff in my experience have not been very attentive to my distress. As nights are the hardest time for me this was quite a big issue for me. Dr Veale is great and really knows what he is talking about. The rooms feel like a hotel and the program is scary but excellent here. Food is another issue for me and the kitchen are very accommodating to needs but the general menu is very eclectic. Overall I would say this is a very good hospital and I've seen patients with real change here.

᠎ Clemmie Oliver

Nutritionist

“I sought help from The NALM Clinic as I wanted to improve my nutrition, lose weight and increase energy (basically get healthier) so that my new medication (Xeljanz) had the best opportunity to work effectively. Since working with Clemmie, I have entered substantial remission with negligible inflammatory markers (first time in 5 years); I have lost 10kgs and back to exercising 5-6 days per week. I am the healthiest I have been in 5 years. I finally have the energy and inclination to exercise regularly and enjoy eating a wide variety of nutritious food. I would really recommend The NALM Clinic - you won't regret investing in yourself and learning about how to build balanced nutritious meals.”

Simply Meds Online Pharmacy

Pharmacy

They listed a promotional 10% discount on their website using a coupon code if your total purchase is more than £30. However, at check out when you try and apply the code, you get a strange error message asking you to have at least £30 worth of items in your basket even though the basket total far exceeds the £30 threshold. When I e-mailed them to alert them to this error, the "customer service" agent provided a cold dismissive response, without so much as an apology. Rude staff. Suffice it to say, I did not receive the discount.

HCA Healthcare UK The Harley Street Clinic

Breast Surgery, Cardiology, + 9 more

“My experience at Harley Clinic went far beyond medical care. The entire team treated me with a level of kindness, professionalism, and humanity that I will never forget. From the first consultation to my recovery, every member of the clinic showed genuine care, patience, and respect. Their standards, their attention to detail, and their warm approach made a challenging moment in my life much easier. Harley Clinic is not just a medical facility—it is a place where people are truly cared for.”

Unblocked Thinking

Coaching

Working with Jo has been transformative for my son. She brings together lived experience and exceptional communication, creating a space where he feels completely at ease and truly heard. Jo’s ability to guide him toward recognising his strengths has led to powerful moments of realisation and practical strategies that he feels ownership over. We’ve seen meaningful and lasting improvements in his wellbeing and independence as a result

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

Exceptionally welcoming staff and beautiful facilities. Dr Oliver Denton is so kind, caring and supportive. To be spoken to as if you do matter and that you’re not wasting anyone’s time really does mean so much. He explained everything to me in a calm and thorough manner and I truly felt so listened to and at ease. Such a refreshing experience and I feel so very thankful

Dr Steven Hurel

Diabetes & Endocrinology Specialist

I have been a patient of Dr Hurel's for several years and my main reasons for continuing to consult him is because he is straightforward, dedicated to providing the best advice and also keen to ensure you fully understand and internalise the advice he is providing. He also wants to achieve the best solution for the best possible health outcome.

Mr Fadi Housami

Urologist

Totally made my experience very comfortable. From Mr Fadi (Dr) to Nurses and the lady taking my blood. Only lady on main reception seemed to have a bad attitude and mas more interested in another person asking her assistant a question than addressing my query. But once on Ward 13, everything was excellent.

Mr Mazen Tahhan

Ophthalmologist

Mr Tahhan exemplifies exceptional kindness towards his patients. He consistently exhibits a high standard of professionalism and demonstrates a steadfast willingness to assist and elucidate medical conditions and procedures. It is always a pleasure working with him

Mr Hadi Zambarakji

Ophthalmologist

I had macular hole surgery in January and had my last follow up yesterday (20/11) The procedure was a complete success and the hole is now closed. Mr zambarakji put me at ease and answered any questions I had. He shows genuine care and kindness.

Mr Luckshmana Jeyaseelan

Orthopaedic Surgeon

Lucky was simply brilliant at every stage, pre op, the day of the op and post op. Always professional, friendly, caring and approachable, he took time to explain and answer questions. Honestly could not be faulted. He was fantastic throughout.

Dr Catherine Spencer-Smith

Sport & Exercise Medicine Doctor

This was exactly what I had hoped for. The analysis of my condition and the explanations for approach and treatment were clear and confident. Dr Cath has a kind and friendly manner combined with impressive insight.

Mr Ian Hunter

General Surgeon

I was very pleased with the results of my operation and with the outcome of all my meetings with Mr Hunter. He was clear in his description of the planned treatment and aftercare and everything healed well.