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Professor Omar Faiz

General Surgeon

I have been under the care of Professor Faiz for approximately 18 months, during which I underwent major and complex surgery performed by Professor Faiz himself. This followed almost two decades of severe inflammation in the bowels, which had resulted in a very aggressive disease with numerous complications. When I first met Professor Faiz, it quickly became clear that he had an exceptional understanding of the progressive nature of my condition, as well as its many intricacies and complications—far beyond any other consultant or surgeon I had previously spoken to. Professor Faiz was extremely thorough in conducting tests and assessments to gain a complete picture of my situation. He then developed a clear surgical plan, carefully considering the best approach while prioritising the elimination of all possible risks. Professor Faiz also collaborates with highly skilled and experienced colleagues, whom he involved at the appropriate stages of my care without hesitation. His secretary has likewise been outstanding and extremely helpful. On several occasions after surgery, I was able to contact her and receive a prompt response from Professor Faiz, which greatly helped to alleviate my concerns. In addition to being exceptionally talented in his field, Professor Faiz is also deeply caring. He understands the human aspect of living with complex conditions and the profound impact they can have on people’s lives. In summary, Professor Faiz is a highly experienced and skilled surgeon who prioritises minimising risk and achieving the best possible outcomes for his patients. He is supported by an excellent team. I feel extremely fortunate and grateful to have met Professor Faiz during what was a very challenging and worrying time, and I could not have asked for better care.

Hormone Health

General Practice (GP), Obstetrics & Gynaecology

When booking the consultation with Nick Panay, the earliest available date was 2 months in advance. I was required to pay the full £395 under pressure at time, being told that the consultation would be lost unless I paid by 5pm. My understanding that this appointment would be for specialist, in-depth input tailored to a complex clinical history. Given that context, I was disappointed that the consultation felt limited to a reiteration of guideline-based recommendations, with little opportunity to explore causation, individual nuance, or the specific questions I had prepared. At several points during the consultation, I felt that my questions were closed down rather than explored, and the overall tone felt more directive than supportive. Given my long and complex medical history, I had hoped for a more compassionate and collaborative approach. Instead, I left the consultation feeling unheard and dismissed, which was distressing. I had hoped for greater depth and collaborative discussion, particularly in light of the significant upfront cost. I was given no additional value beyond what I already knew and was told in any case, that I required a further consultation to finalise a treatment plan. I have been in contact with the practice and explained that the consultation did not meet the reasonable expectations set by the cost, structure, or positioning of this service. I appreciate that since, I have received a considered response from the Practice Manager and the consultation and fee are being reviewed.

Dr Sotiris Nicholas

Anaesthetist

I had my fifth planned C-section with Dr. Sotiris Nicholas, and understandably I was quite stressed going into it. From the very beginning, however, he did everything possible to put me at ease and truly made the experience positive and reassuring. He was incredibly attentive and thoughtful—for example, he avoided me having to endure a double needle prick when the lady came to collect the baby’s cord blood. Throughout the procedure, he explained every step clearly, letting me know exactly what he was doing and what to expect, which helped me feel calm and in control. As a lovely bonus, he also took beautiful photos for us in the operating theatre, which we will treasure. I am extremely grateful for his care, professionalism, and kindness, and I couldn’t have asked for a better experience for such an important moment.

Dr Mauro Lencioni

Cardiologist

Dr Lencioni is a specialist in his field and has a confident and very personable style of engagement. In my experience, he listens carefully, emphasises with the condition and goes on to explain potential courses of action, highlighting risks and outcomes very clearly. As a surgeon he oversees a very talented and professional team. He operates with a comforting professionalism and confidence that comes with a long catalogue of success. My anxiousness was immediately reduced through a clear and simple explanation of the procedure and the coordinated actions of a well rehearsed team of remarkable people. My ablation procedure was completed successfully and Dr Lencioni is my first choice for ongoing management.

Kingsbridge Private Hospital Belfast

Anaesthetics, Cardiothoracic Surgery, + 37 more

I have had multiple appointments and a procedure with kingsbridge, the administration staff are honestly the worst i have came across. From not being able to get through to messed up appointments it is shocking for what you charge in a private hospital. The reception staff at ballykelly are also horrendous. When visiting the hospital i was standing at the reception desk for 10 minutes before i was attended to whilst the receptionists were cursing and slagging off other staff and patients. I would really hope this feedback is taken seriously because I myself will not be back in kingsbridge as a patient due to the outcome of all of this!

Lanserhof at the Arts Club - Medical

Acupuncture, Cardiology, + 14 more

When I was recommended the Life Plus infusion I was shown a price list of 280 for members & 310 for non members & I agreed to proceed . When I paid I was charged 350 and told the price list I had been shown was an old one . The manager offered me £80 credit on any further treatment. Upon reflection I feel I should have been given the £40 reduction today . I also had to endure a neighbour listening to her phone message on loud speaker, when I asked her to use headphones she moved but proceeded to use her phone more quietly which was ok but not great .

VIP Hearing Solutions Eastcote

Audiology

I have been with VIP Hearing in Eastcote since it started. Sarah, I have known for years from previous hearing consultants in the area. Her help and support is beyond excellent. I have been "under" Nick since the beginning and his patience, his advice, his help, his easy explanation of things and especially instilling confidence is superb. I would thoroughly, without hesitation, recommend VIP Hearing in Eastcote and also their branch in Pinner which I have used as well. Their friendliness in both branches and help immediately puts you at ease.

Mr Heman Joshi

General Surgeon

Experience from start to finish excellent! At no time did the procedure feel undignified. All staff delightful, in all areas. Mr Joshi was lovely, human and professional at the same time! Often, qualities lacking sadly, during some hospital visits. Jolly pleased he did my scope! Felt in good hands and fully informed. Fiona, was also, particularly kind… Thank you all very much… The drinking of the prep, was certainly much worse than the procedure itself! Credit to your establishment!

Mr Farrukh Gillani

Orthopaedic Surgeon

I had an appointment today to look at options for my knee. Doctor Gillani, was informative, professional and he listened to my issues and concerns. He offered constructive advice and I felt we came to the right decision after thoughtfully looking at all the options available. Moving forward I feel very confident that I am in capable and professional hands. From my first meeting of Doctor Gillani I would say he has excellent communication skills.

The Salisbury Practice

Clinical Psychology, Psychology, + 1 more

I can’t thank The Salisbury Practice, and in particular Dr Steve Holmes, for the excellent support and help towards managing my chronic pain. The care and kindness shown towards me was amazing and I have greatly benefited from seeing Dr Steve. The Practice is a calm and reassuring place where I was always welcomed with warmth and compassion. I would highly recommend The Salisbury Practice.

Spire Alexandra Hospital

Breast Surgery, Cardiology, + 16 more

I was so happy with every aspect of my treatment at the Spire Alexandra hospital. Every member of staff was very professional and took great care of me. My knee has recovered very well and it has not been a bad experience at all. I was terrified before the operation but I was reassured by the anaesthetist that I would be fine. The consultant has done an amazing job on my knee.

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

I had been experiencing problems with my thumb and knees, tried various things including thumb splint. Saw Dr James Thing and must say the experience start to finish was excellent, pinpointed problem areas and carried out scan and targeted areas that were problem and treated, now no longer need splin or pain relief. So much more movement in knees too. Would highly recommend.

Mr James White

Orthopaedic Surgeon

Mr White carried out a telescopic procedure on my left shoulder which is arthritic . Two weeks later I am already seeing great results. He is a very good surgeon and also has a nice manner with patients so the whole experience was very positive. The other staff at the Princess Grace hospital were also faultless making my stay there so much easier than it could have been .

Professor Paul Chatrath

ENT Surgeon

I can't recommend Professor Paul Chatrath enough. Having had this surgery before, I was a little apprehensive about going down the surgical route again. I found him to be approachable, warm, knowledgeable well prepared for my surgery. I am very pleased to say that I am now breathing better for the first time in years and as such feel I have got my life back.

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

Daleswood Health and Dr Denton never fail to complete the challenge. Called last minute and was squeezed in with no stress. Arrived and was seen with a minute by Dr Oliver Denton who carried out the minor procedure with complete and utter professionalism. Thank you Daleswood, yet again you have done what it says on the can. Have a very Merry Christmas all.

Dr Nicholas Barnes

Paediatrician

Extremely thorough, attentive, knowledgeable and professional. Provided clear feedback and the exact outcome I was hoping for in respect of arranging for further testing after ongoing respiratory issues with my daughter. I felt very assured and happy after leaving my appointment knowing my daughter is in good hands.