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The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Nurses and clinicians very friendly and made the experience much more bearable (Dom, Karen, Svetlana and Maria - thank you!) Main issue with my experience was inability to get basic medication required for pain relief post-surgery. Was told my procedure would be finished and we could leave around noon. But my pain medication (codeine and paracetamol, so nothing complicated!) had to be couriered from a local pharmacy. We waited over 4 hours for it to arrive and it never came. In the meantime my numbing had worn off and I was in a lot of pain - my partner had to go and ask the nurses if there was any spare codeine I could have while I waited. We eventually gave up and went home after many hours wasted, and had to pay for a private prescription at a pharmacy near home. Appreciate delay was with pharmacy and nurses did their best to get updates, but this system is not working.

Matrix Foot & Ankle

Podiatry

Mr Ben Yates is in my opinion an excellent podiatric surgeon who gives a very good clinical opinion. I was unhappy that Mr Yates charged me for a “new patient” appointment when this was in fact a follow up appointment lasting about 12 minutes following previous surgery by Mr Yates. Furthermore, I did not receive a clinic letter from Mr Yates until I chased it up more than 2 weeks after my appointment. I received no apology for the delay in sending the letter. Mr Yate’s clinical letter did not contain all the information promised at the consultation and I was obliged to chase this information again. I emailed Mr Ben Yates to raise my concerns but I did not receive a reply from him.

Nuffield Health The Manor Hospital Oxford

The Manor Hospital appeared clean, pleasant environment and staff were friendly. There is however one major issue - Car Parking. I nearly missed my appointment despite arriving 35 minutes prior. The car park does not appear adequate for the volume of patients and staff. A vehicle had been parked and blocked the car park, presumably because they thought were going to miss their appointment. This was resolved by creating a one way system which finally allowed me to, by luck, get a space. As an improvement it might be good if when booking, the booker tells the patient of possible alternative car parks in the area that they might have to use?

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

Welcoming and helpful. Only one lift was working and the remaining one was noisy and slow but there was a notice advising of this. The coffee machine in wait area was out of order Reception staff were kind and helpful but sometimes difficult to understand accent. One set of chairs in a sub waiting area was under a shelf which meant I knocked my head. Appeared clean and efficient and was quiet on day of my visit. Preoperative bloods were done straight after consultation which is very good and in fact results appeared next day. That's good service. Overall allowing for things that happen a positive experience.

Spire Cambridge Lea Hospital

Cardiology, Cosmetic (Aesthetic) Medicine, + 19 more

No problems with check in or with the meeting with Mr Krkovic. However the hospital is showing signs of neglect. The loo in the corridor outside Trinity Suite had no paper towels and and a completely overflowed waste bin. The coffee machine in Trinity was broken in October and is still broken in January. The former quite serious, the latter not serious but to be not fixed over so many months suggests neglect and that always raises the possibility that things I can't see are also neglected. SIte management needs shake-up.

One Hatfield Hospital

Audiology, Cardiology, + 21 more

I am a new patient at No.1 Hatfield and my recent visit was to the physioloy department in relation to an ankle problem. The physiologist was kind and easy to talk to and clearly explained the prolem I have to me and gave me a routine of exercises to perform with a follow up appointment to attend in a fortnght's time, this being part of a booked 6 week course. My daughter who came with me and I were very pleased with appointment experience and would recommend the hospital to anyone who might ask about it.

Skylight Psychiatry

Psychiatry

I was very pleased to had a session with Ruth she was really nice, polite lovely lady and she understand me very well and she was really good and i am so glad to met her. My appointment went very smooth. Ruth explain me what will happen after the sessios step by step and also m explained about my diagnosed. I just wanted to say thank you very much for understanding my situation and booked my appointment earlier and I didn't wait too long.I'm so glad to do have this session with your clinic team. Ozlem O

Spencer Private Hospital Canterbury

Cardiology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

It was great to be able to see Mr Steven Lau at the Spencer, although a great shame that the NHS does not recognise crossover between private and public services. I had paid £250 to see Mr Lau for the same consultation as I had on 7th January, meaning that I am no further along the path of accessing the treatment I’ve waited 21 months for. I am grateful, however, that I’m accessing private services via the NHS

Professor Susmito Biswas

Ophthalmologist

After finding out about our two year olds pathalogical myopia and cataract diagnosis we were devastated. Professor Biswas's professionalism, calmness, guidance and high level of expertise in the eye industry has given us hope and we are grateful that our daughter is under his care. Our experience has been 10/10 and we highly recommend.

Dr Edward Petzer

Cardiologist

My recent visit to Dr Petzer was very reassuring he is always caring and interested in my health . He was worried that my pulse rate was fast could be AF so organised a ECG straight away it turned out to be my ectopic heartbeat. I always feel very reassured after seeing him.

Professor Madhavan Rajan

Ophthalmologist

I cant recommend Prof Rajan more highly. It was a complete delight to meet him. He has a very gentle and professional manner and is clearly the top eye surgeon. Thank you Professor

Dr. Christian Winiger

General Practitioner, General Practitioner - Video Consultation

Had a meet meeting after a EOS scan , and got more answers from DR C Winiger in 30 mins than 2 spine surgeons gave me . If I go with my 30 min call . I would highly recommend . .

Mr Srinivas Chintapatla

General Surgeon

Mr. Chintapatia was very professional and thorough. He is clearly very knowledgeable surgeon and was thoughtful and polite throughout the consultation.

Dr Rakesh Sharma

Cardiologist

Had the opportunity to meet Dr Sharma in person and he was delightful to talk to. I was able to be comfortable and ask him questions.

Mr Matthew Oliver

Orthopaedic Surgeon

Mr Oliver explained the procedure very clearly. Was extremely polite and helpful

Miss Anjali Kothari

Obstetrician & Gynaecologist

Miss Kothari was very kind and empathetic and explained everything