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Hormone Health

General Practice (GP), Obstetrics & Gynaecology

When booking the consultation with Nick Panay, the earliest available date was 2 months in advance. I was required to pay the full £395 under pressure at time, being told that the consultation would be lost unless I paid by 5pm. My understanding that this appointment would be for specialist, in-depth input tailored to a complex clinical history. Given that context, I was disappointed that the consultation felt limited to a reiteration of guideline-based recommendations, with little opportunity to explore causation, individual nuance, or the specific questions I had prepared. At several points during the consultation, I felt that my questions were closed down rather than explored, and the overall tone felt more directive than supportive. Given my long and complex medical history, I had hoped for a more compassionate and collaborative approach. Instead, I left the consultation feeling unheard and dismissed, which was distressing. I had hoped for greater depth and collaborative discussion, particularly in light of the significant upfront cost. I was given no additional value beyond what I already knew and was told in any case, that I required a further consultation to finalise a treatment plan. I have been in contact with the practice and explained that the consultation did not meet the reasonable expectations set by the cost, structure, or positioning of this service. I appreciate that since, I have received a considered response from the Practice Manager and the consultation and fee are being reviewed.

Dr James Gratwicke

Neurologist

I had been experiencing symptoms for more than six months and decided to go private when my NHS referral was postponed a second time. I was nervous beforehand, but Dr Gratwicke was very reassuring. He gave me time to explain my symptoms and listened carefully. He took into account my family medical history and carried out an examination with a chaperone present. I did not feel rushed or that my symptoms were being dismissed. He recommended two scans and clearly explained the purpose of each. His report of my initial consultation came through in less than a week and was detailed and accurate. Once the scans were done, I was able to see Dr Gratwicke soon after to get my results. Again, he explained everything clearly and gave me a good understanding of what was causing my symptoms. The MRI had flagged something else as well, which required me to contact Dr Gratwicke through his admin team after the appointment. He responded to the additional information I sent through the very next day, again putting my mind at rest. Dr Gratwicke is calm, reassuring and extremely efficient in terms of organising referrals and reporting results. I am very grateful to him for his time and expertise.

Diverse Minds Clinic

Psychiatry

I cannot recommend Diverse Minds Clinic highly enough. From the very first contact, the entire experience was professional, supportive, and reassuring. The clinic offers a calm and welcoming environment, and it’s clear that patient care is their top priority. Dr. Alex Cappai is exceptionally knowledgeable, compassionate, and thorough. She took the time to truly listen, asked thoughtful questions, and provided clear explanations throughout the assessment process. I never felt rushed, and for the first time, I felt genuinely understood. The diagnostic clarity and tailored treatment plan have made a significant positive impact on my life. The clinic’s approach goes far beyond a standard appointment, it is holistic, evidence-based, and deeply respectful of individual needs. Communication was excellent, appointments were well organised, and follow-up care was consistent and reliable.

Dr Catherine Spencer-Smith

Sport & Exercise Medicine Doctor

Simply one of the best experiences with regards to a consultation that I have had over the years. Catherine is a great listener and allowed me to express all the concerns that I had regarding my injury without interruption. She didn't rush to a quick conclusion and I felt that she was there just for me despite the fact that she has many patients to deal with at any given time. Her attention to detail and in particular the bits that often in the course of a consultation can go unnoticed is exceptional and to be applauded. When I left the room I felt she would definitely be able to help me and I am confident that will now happen. Can't really thank her enough for her time and expertise.

Dr Theodora Kalentzi

General Practitioner

Dr. Theodora Kalentzi put me at ease and made me feel able to talk about my menopause symptoms without any judgement or embarrassment. I was able to discuss my symptoms on how they were affecting me and my life. For the first time in ages I had hope for getting my life back with the help of HRT. Dr. Kalentzi provided me with all the information and options with clear advice and care. My first visit was a number of years ago now and I regularly visit for follow up appointments to discuss any issues. I have my sanity and my life back thanks to Dr. Kalentzi for compassion and caring.

Dr. Kenny Sunmboye

Rheumatologist

Since last seeing Dr Sunmboye (last February) not only had I had a stroke but had also developed several issues. Dr.Sunboye addressed each of my issues with empathy and listened diligently…. Never rushing me whilst I went through my list. Dr Sunmboye was particularly concerned about my recent stroke, and listened showing care and concern. I left the surgery with a definite plan for the future, and may I add a much more happier person than when I went in.

Mr Farrukh Gillani

Orthopaedic Surgeon

I had an appointment today to look at options for my knee. Doctor Gillani, was informative, professional and he listened to my issues and concerns. He offered constructive advice and I felt we came to the right decision after thoughtfully looking at all the options available. Moving forward I feel very confident that I am in capable and professional hands. From my first meeting of Doctor Gillani I would say he has excellent communication skills.

Essex Private GP

Cosmetic (Aesthetic) Medicine, Diagnostics & Testing, + 2 more

I am extremely grateful to Dr Eka for the outstanding care given to my dad. Dr Eka was exceptionally knowledgeable and reassuring and took the time to provide tailored care. He went above and beyond to ensure my dad was well looked after and clearly explained the plan going forward, which gave our whole family great reassurance. A genuinely dedicated and compassionate doctor. I couldn’t have asked for better care. Thank you.

Mr Majid Shabbir

Urologist

Recently visited mr Shabbir at Canary Wharf in regards to men’s health issues (fertility issues). Felt very comfortable with the whole process from appointment booking to finding the clinic/hospital and the actual appointment itself. Mr Shabbir is highly commended and demonstrated a great deal of empathy/compassion and knowledge/expertise in regards men’s infertility issues. 5* recommended.

Dr. Mohannad Alif

Dentist

I have been to see Mo a few times after recommendations from a family member. I find Mo and his support assistance reassuring and understanding as I have struggled visiting the dentist and only recently returned to visiting a dentist after many years. I now feel more confident when visiting the practice. I am happy with the results of my treatment seeing improvement in a short time period.

Mr Nick Ohly

Orthopaedic Surgeon

This was my second Maco hip replacement by Mr Ohly, and I have been totally delighted with both operations, and the overall result which has been to give me more years of mobility and independence. From the first consultation to the final phone appointment Mr Ohly has been helpful, caring, and very patient in answering questions and prividing advice.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Everything was excellent from start to finish, I couldn't have been treated any better, the staff and facilities were amazing, the whole experience was great. The level of care from the staff and surgeon and anaesthetist was great, made you feel at ease. All ran very smoothly, no problems whatsoever. Thank you

Endocare Diagnostics

Gastroenterology

The 2 and half hour waiting time for a 5-minute test was severely dissatisfying. The endoscope tube was much too thick, thicker than it is necessary perhaps. Nowadays the medical technology is much advanced and I truly believe a thinner tube can do the job sufficiently as well as improving patient comfort.

Next Fertility Nordic

Fertility Medicine, Genetic Counselling, + 2 more

We have had a long and painful IVF journey. Staff at Next Fertility Nordic have been kind and empathetic, and very professional. The medical treatment was perfect and the customer service also very good. They helped us find an egg donor that led to us having our son. We highly recommend them to everyone.

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

A very calm, reassuring and friendly atmosphere. The New Victoria also had the necessary scanning and blood testing facilities just a few steps away from the consultation rooms. The hospital is well served by the 57 bus route but also has facilities for dropping patients off and also limited parking.

Spire Wellesley Hospital

Cosmetic (Aesthetic) Medicine, Dentistry, + 17 more

Prompt, on time. Comfortable waiting area, convenient parking. Filling out the details on paper seemed a bit inefficient, couldn’t this be done online before the appointment and have paper as a back up? The on site pharmacy did not stock the prescribed medication, which was a little disappointing.