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Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Delamere has been a godsend to me. From the first moment I contact them to the final day of my stay, they were warm, professional and caring. Each and every member of staff, from the cleaning teams to the senior leaders has the best interests of guests at heart. Delamere is a caring and friendly community which focuses on the needs of the individual, but in such a way that the programme does not feel over-medicalised. The care and attention given from the nursing team is second to none and nothing is too much trouble. They explain everything to you in a way you can understand and always have time for questions or queries. The guest liaison team are approachable and helpful as well as supportive and kind. The quality of the group session is excellent and well-thought through to support you on you recovery journey. This is exemplified by the outstanding quality of therapy and mentoring I received throughout my time at Delemere. The chefs are excellent and proved a nutritious and balanced diet which is excellent quality. The team as re also friendly and welcoming. What was special about Delemere is the personal touch. Every member of staff knew your name and was happy to chat about any issues you might have at any time of day. I cannot thank the staff enough for the opportunity they have given me to get my life back on track. I wholeheartedly recommend Delemere for anyone needing their expertise and support.

Ms Shikha Kapur

Obstetrician & Gynaecologist

I cannot recommend Ms Shikha Kapur highly enough. She has been my gynecologist throughout my first pregnancy, and her support has been invaluable. As a first-time mum, I had a lot of questions and anxieties, but Ms Kapur’s lovely bedside manner immediately put me at ease. What truly sets her apart is her accessibility; she was always available to answer my questions over email and responded quickly whenever I needed support. Having that direct line of communication was incredibly reassuring during such a significant time in my life. She is professional, kind, and clearly an expert in her field. If you are looking for a consultant who combines high-level expertise with genuine care, look no furtheI cannot recommend Ms Shikha Kapur highly enough. She has been my gynecologist throughout my first pregnancy, and her support has been invaluable. As a first-time mum, I had a lot of questions and anxieties, but Ms Kapur’s lovely bedside manner immediately put me at ease. What truly sets her apart is her accessibility; she was always available to answer my questions over email and responded quickly whenever I needed support. Having that direct line of communication was incredibly reassuring during such a significant time in my life. She is professional, kind, and clearly an expert in her field. If you are looking for a consultant who combines high-level expertise with genuine care, look no further!

HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

As I am not a well person and a wheelchair user, the wait was longer due to my health and help to get out. The staff were very understanding around this. I found though, beyond reception the phone system was not the easiest due to the very short length of time given to leave your message, which for people who are disabled, so not the fastest just basic messages of name, number, DOB plus short message, it frequently cut off before you had finished. Beyond that, it was a pleasant experience as it was the least painful steroid injection I'd had to date and I did let the consultant know that. The staff were helpful and accommodating as a wheelchair user plus self employed PA we know we take up space, so not the easiest inside a small room. Thankfully I can still transfer which helps so I can fold the wheelchair up once on to the couch. The staff were very helpful around my safety doing so which is always really appreciated. Please thank them for me.

Bourn Hall Fertility Clinic, Cambridge

Fertility Medicine, Obstetrics & Gynaecology

I am currently undergoing treatment at Bourn Hall. At every single step the members of staff have exhibited amazing customer service. Every single nurse, receptionist, doctor, anaesthetist, embryologist, pharmacist and everyone there has been respectful, kind, gentle, reassuring, calm and knowledgeable. In particular, Nurse Dawn at Cambridge has gone above and beyond to support me as an autistic patient. She has patiently answered all my questions, made adjustments for my comfort, and reassured me over and over again. She even popped my teddy from my bag onto my bed for me when I was recovering from general anaesthetic which was so touching and thoughtful. I am also particularly thankful to the embryologist team who also have found ways to adhere to my special requests. I'm also thankful to the anaesthetist who held my hand as I fell asleep under general anaesthetic because I was so frightened. I cannot fault our experience at Bourn Hall.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

I am extremely grateful for the exceptional care and support I received from Miss Richardson throughout my retinal surgery journey. From the very beginning, she made sure everything was clearly explained, arranging all of the pre-operative steps with efficiency and reassurance. Her support didn’t end there, she continued to check in and guide me through every stage of my recovery, making a stressful time much easier to manage. She was consistently kind, patient, and genuinely committed to my wellbeing. Her professionalism and compassion gave me complete confidence in the process. I couldn’t have asked for better care, and I truly appreciate everything she did for me. I highly recommend her to anyone in need of specialist eye care.

Mr Yuksel Gercek

General Surgeon

Mr Gercek manner was warm, approachable and reassuring from the initial consultation to the follow up appointment. He explained the procedure, why he thought it was most appropriate, and the pros and cons. On the day of the operation he again explained the procedure and afterwards reassured me as to the success of the procedure and reminded me of the precautions to take to maximise recovery time. In the follow up appointment he ascertained how I felt about the recovery and examined the abdomen area to confirm a successful outcome. Throughout he was very professional whilst being mindful that reassurance is important for the patient. I would thoroughly recommend my Gercek in anyone considering similar surgery.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

My overall experience was excellent. However when I got home I found I wasn't completely sure/ had forgotten exactly when and how to take all the medicines I was given and when to stop e.g. how slowly to reduce the codeine when I didn't need it any more. Clearly printed instructions to take home would have been reassuring straight away and later. I know I could have rung the Horder Centre any time for advice but at 82 years old my hearing is less than perfect and I worry I shall not remember everything I hear afterwards. The Horder hip replacement book is excellent and is still a constant source of referral and encouragement.

᠎ Debbie McKenzie

Dental Care Professional

Always an absolute pleasure coming to Vermilion, the staff are just on another level. I honestly think you wouldn’t get that kind of treatment anywhere else in the country. Customer service is first class. Everyone, from the admin teams and front of house, to the Drs and Hygienists. Had my third Hygienist appointment with Debbie last week, she is absolutely amazing, always feel better after seeing her (mentally and with a sparkling mouth 😂). Also, Dr Martin Morley is also such a great guy, so easy to talk to and great at what he does. Best dental team, hands down.

Well Life Clinic Oxted

Allergy Medicine, Clinical Genetics, + 12 more

Excellent 5* service all round - I booked my telephone appointment online and everything was on time and thorough. Special thanks to Joanna for helping me out with invoicing and making sure I was happy with my appointment type. Exceptional customer service. Also thank you to Dr N Bennett who provided me with amazing advice and a speedy prescription - she guided me and we made a decision together on next steps. I will be coming back for a review in 3 months and hopefully I can come in person and use the beautiful facilities. Thank you all at Well Life!

Dr Mauro Lencioni

Cardiologist

I attended the Priory Hospital in Edgbaston for an ablation procedure carried out by Dr Mauro Lencioni in October 2025. The diagnosis was carried out 6 months prior but I waited to see if symptoms would settle. When I decided to go ahead with the ablation I was so pleased that I went through with the procedure at the Priory Hospital, the staff were excellent and I felt really taken care of. Dr Lencioni was very supportive and explained everything to me from the start to the finish. He really took care of me. I couldn't be happier of the outcome.

Dr. Katie Cowie

General Practitioner

Spoke with Dr. Cowie about starting HRT treatment. She explained why she thinks I should start (low energy, sleeping problems, foggy brain, sinusitis and dry eyelid oil glands). Also how to use the treatment, and what side effects I may have. We talked about the fact that I can call or email her anytime if I have questions or concerns while on the treatment. She is friendly, professional, efficient, and caring. I feel like I had ample time to talk about my concerns and left not feeling worried about my health and my future well being.

HCA Healthcare UK The Harley Street Clinic

Breast Surgery, Cardiology, + 9 more

My overall experience was excellent, from the reception staff, being taken to the room, the 1:1 pre-operative discussions with Dr Lowe and Dr Barnard, to the nursing staff (continuity of the nursing staff and Daisy's approach and empathy), the theatre team and the post procedure care. I mentioned to Dr Lowe how impressed I was with the communication between the theatre team, which provided a great deal of confidence. I should also mention how well they communicated with me on a 1:1 basis explaining what they were doing.

Mr Raj Nigam

Urologist

Mr Nigam Is a an excellent consultant and surgeon. From the first consultation I was kept fully informed on the treatment options available for my diagnosis. I was informed of all possible risks with the treatments and proceeded with Hifu based on the position of my tumor. The pre organisation, treatment and after care was all excellent and the result was successful. I would 100 per cent recommend Mr Nigam and his staff for any urology issues.

Mr Florian Bast

ENT Surgeon

Mr Bast completely changed my life and I can’t thank him enough. I was brushed off by my GP many times but he took me seriously and offered me surgery to fix my nose. Having a blocked nose, a cold 24/7, dripping nose, inability to breath etc really did affect almost every aspect of my life. I’m now able to breath through my nose and leave the house without having to worry.

Appi Clinics Hampstead

Acupuncture, Physiotherapy, + 2 more

I have benefited enormously from my involvement with APPI Clinics lol Hampstead to minimise surgical damage over the past 2 years. 3 months ago I broke a leg and now that has become load bearing we are starting to rebuild myself once again. The treatment and encouragement I continue to receive has and is excellent and I expect my personal well being will be restored

Mr Mohamed Hammadeh

Urologist

Mr Hammadeh diagnosed the issue immediately and within a month I’d had a procedure which resolved it. Mr Hammadeh was very calm and assured throughout. Gave me a lot of confidence that my treatment was well understood and nothing to worry about. The operation was successful. There was very little pain or inflammation. I was very satisfied by the whole experience.