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Newmedica Newcastle

Ophthalmology

I was referred to Newmedica Newcastle for eye cataract surgery by my optician. I had my first eye surgery done in September, and my second eye done in December. I received excellent service from all the Newmedica colleagues whenever I visited; for my pre-surgery consultation, the surgeries themselves, and the post-surgery visits. Those working on the reception were friendly and made me feel welcome. The waiting area was clean and tidy, with hot drinks available. The colleagues who did the testing, pre-surgery administration, and post-surgery follow up checks were all very knowledgeable. They took me through the surgery preparations, explaining the process as they went, putting me at ease and answering any questions. After surgery they made sure I was aware of what I needed to do over the following three weeks to ensure my eyes healed completely. The surgical team were very proficient, and I felt I was in safe hands. The procedure was explained at every step, putting me at ease. The consultant for my first procedure was Nicholas Wride. The procedure itself took just under 3 minutes, which I had not expected, as internet searches indicated it would take anywhere from 15 to 30 minutes. I was so impressed and, as I was told I could have the same consultant for the cataract removal procedure on my second eye, I didn’t hesitate to ask for Nicholas Wride again. My second procedure was equally as expertly performed, and this time took 3 minutes 20 seconds. There was no pain during the procedures and only very slight discomfort straight afterwards. Other than the pain relief eye drops that were put in for the surgical procedure, I didn’t need to take any painkillers at all. The hardest part for me was remembering to use the post-surgery eye drops the clinic provided, as my eyes felt that good. Three weeks after surgery, I attended the clinic for post-surgery follow up checks. I was signed off from the clinic after the follow up check on my second eye. My vision is now excellent, and I only need to use reading glasses for small print. Before the surgery I wore varifocal lens glasses at all times. I wasn’t expecting the improvements in my sight to be quite so good, so I’m pleased I took up the opportunity to have my cataracts removed and really pleased that it was Newmedica Newcastle who did the procedures and looked after me and my sight so well. Thank you Newmedica!

Mr Gavin Love

Orthopaedic Surgeon

Six weeks after my second hip replacement with Mr Gavin Love, I’m walking unaided, sleeping comfortably, and — best of all — no longer living with the grinding pain of arthritis. The only thing left hobbling is my memory of what life was like before the operation! This was Gavin’s second time working on my hips (he did the first one six years ago, which is still going strong), so I knew I was in excellent hands. His calm, confident manner and clear communication made a potentially daunting experience remarkably easy. He’s not just a highly skilled surgeon — he’s also reassuring, kind, and has the sort of calm presence that makes you feel like everything’s going to be alright. And it is. A big thank you also to Mr Matthew Cheketts, my anaesthetist, who I suspect could put someone at ease even before the sedatives kick in. Everything about the surgical experience was professional, safe, and smooth. The staff at Kings Park Hospital were wonderful from start to finish — attentive, friendly, and always ready with a smile (and, thankfully, the occasional cup of tea). They made what could have been a very clinical stay feel more like a stay with extended family — only better stocked with painkillers. In short, if you’re facing hip replacement surgery, you won’t find a better team. Gavin Love is, quite literally, a name to remember — especially if you want to walk away pain-free and wondering why you didn’t do it sooner.

Ms Jihène El Kafsi

General Surgeon

My experience was very positive. The care I received at Wexham Park Hospital was excellent. I was kept informed at all stages as to the procedure. The staff were accommodating and caring. Doctor El Kafsi explained the procedure well, she came to see me quickly when I arrived and called me after surgery to see how I was. The unit I was in was very organised and very clean and my every need was met. The surgery went well and my recovery has been very good. With the advice from Doctor El Kafsi i have been able to take things slowly and adjust my eating accordingly which has really helped with my recovery and my confidence. Doctor El Kafsi has always supported me and answered any questions I had. She is very knowledgable in her field of work. She is caring and was very efficient when putting in place any next steps required, ie further tests, clinic appointments. Those next steps were put in place quickly during my whole journey and she met me regularly for check-ins after each test I had. I was nervous before the procedure and now realise that I didn’t need to be as I was in very good hands and I would recommend Doctor El Kafsi to anybody considering this procedure.

Mr Edmund Ieong

Orthopaedic Surgeon

I recently had a nail bed excision with Mr Edmund Ieong at Spire Cambridge Lea Hospital and I can’t thank him enough. He was professional, friendly, and very reassuring throughout the whole process. I had this procedure done a few years ago with a different consultant and it didn’t go smoothly, so I was understandably nervous , but this experience was completely different. Everything went exactly to plan with no complications, and I recovered on time and was able to get back to the physical activities I love. Mr Ieong has genuinely helped me regain my confidence and return to my normal routine. From the initial consultation through to the procedure, the whole process was efficient and quick. His secretary was also extremely friendly and always available to help with any questions, which made everything even smoother. Once again, thank you Mr Ieong for such excellent care. Highly recommended.

Dr Sultan Qasim

Orthopaedic Surgeon

My foot pain started in early May and I saw a Tyneside Integrated Musculoskeletal Service physiotherapist who recommended I buy a metatarsal pad which I found reduced the pain. However, Mr Qasim, in late August, ridiculed the pad and said he would send me to a Musculoskeletal Dept at Freeman where they (a technician and a health care professional, HCP) would, he gave me to understand, provide a custom orthotic. They gave me a standard reinforced insole that increased the pain during the breaking in period. By the time I saw them in mid-November, my straight second toe had become bent and resulted in a different difficulty in walking, and (likely as a result of this bend in the first toe joint, according to the HCP, a podiatrist) the metatarsal pain had largely subsided but I was left with an altered gait.

Queen Square Imaging Centre

Diagnostic Pathway – Cardiac, Imaging (Scans), + 3 more

Arrived fifteen minutes before the agreed appointment time as requested. Waited a further 20 minutes before being taken into the pre Investigation booth. Advised to remove certain clothing and jewellery which I did. Ifudbt catch what the nurse ? Assistant quite says as she spoke so quickly. A reversed to this a that. I waited in the booty a further 10 -15 minutes. I opened the door. No one around. I went back into reception as I didn’t know where I should be. Wondering whether I should have returned to the reception. An assistant checked my details. Then a further assistant arrived and took me back to the booth. Scan itself. Could not understand the therapist heard part but again so quick. But held in there. Need more clarity clearer instructions. Speak slowly.

Mr Tarique Parwez

Orthopaedic Surgeon

Dr Parwez was highly professional throughout my treatment with him (diagnosis of and surgery to repair torn meniscus). The surgery itself went well and my knee feels so much better despite some mild discomfort at the 6 weeks checkup. Sometime I found it hard to understand Dr Parwaz’s explanations: overly technical, quiet and muffled in delivery, I often left a little confused as to what he was trying to tell me. My last visit to him (the 6week checkup) I drove 1hr for 12mins with him. This may be the norm but I left feeling a little rushed and perhaps a patient ‘now off the books’. Despite this I couldn’t be more happy with my knee and hope recovery continues. I wouldnt hesitate in recommending Dr Parwaz to others.

Dr Alison Denton

Cosmetic Doctor, General Practitioner

Alison is very professional and polite. She ensures you are comfortable with your treatment and is readily available to answer any queries you may have. She takes the time to explain the treatment and is very reassuring. She provided a very thorough explanation of my treament and ensured I was suitable for the course of treatments before proceeding. I have had two treatments so far and each visit has been undertaken without any issues. Alison has managed the treatments from start to finish swiftly with no delays or issues. The ease in obtaining and undertaking the treatment has been planned and well thought out. Alison has a very calming, reassuring and approachable manner. I am enjoying the treatments.

KIMS Hospital

Anaesthetics, Audiology, + 26 more

The staff at KIMS Hospital are truly amazing and incredibly friendly. Their professionalism and genuine compassion were unmatched by any experience I’ve had in NHS care. I felt supported, reassured, and well looked after from start to finish. Several people stood out during my stay: Amy in recovery, David, who prepared me for the epidural, Becky, my physio, and Mark, who handled my medication. My two nurses who cared for me around the clock were also outstanding — attentive, kind, and consistently reassuring. I honestly can’t fault any part of the care I received. Thank you to the entire team for making a daunting experience so much easier.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

I arrived 30 minutes early for my appointment and when I booked in I was able to go straight through to the treatment room. The consultant and 2 nurses were so good with me. They could all see how nervous and anxious I was but made to feel at ease (even held my hand). The procedure was over very quickly without any discomfort. The part that took the longest was booking my next appointment as the computer system had gone down through no fault of anyone at the desk. After that I got myself a cup of coffee and sat and relaxed until it was time to get my bus. Altogether a much less harrowing appointment than I thought it would be!

St Giles Physiotherapy

Physiotherapy, Sports Rehabilitation, + 1 more

After a week of intensifying, debilitating sciatica pain, I realised expert help was required and booked an appointment with Claudiu at this practice. I’m so glad I did. The initial assessment was professional, very reassuring, and the diagnosis was accurate. I was happy to book the extremely effective follow-up sessions, and I’m now completely pain-free. The rehabilitation exercise programme was tailored to my needs, and I found the phone app provided to guide me through those exercises at home very helpful. I have no hesitation in recommending this practice.

Mr Thomas Hunter

Orthopaedic Surgeon

On the initial consultation Mr Hunter explained everything in detail and gave me much confidence to proceed with robotic assisted total knee replacement. On the day of the procedure he met me before hand and again gave me much confidence and I had total trust in him. The Procedure has gone very well, and the wound has all but disappeared . Apart from some discomfort in the first 2 weeks I am not needing any pain relief anymore and the pain I had before hand has completely gone. Very pleased with the outcome and would definately recommend Mr Hunter .

Dr Benjamin Shaw

Audiovestibular Medicine Practitioner

Referred by Dr Salma from CMC who suggested I saw Ben Shaw as she was very confident he was the right person to see at CMC too. I spoke to Emma his PA, very efficient when booking the appointment, kind & caring, a good start to the process made me feel reassured I was in the right place. Saw Ben Shaw and instantly I knew I was in the safest hands. Been having dizzy spells and some vertigo. He gave me a full examination, tested everything asked loads of questions then treated me on the spot. Highly recommended!

Dr Duncan Birth

Obstetrics & Gynaecology

I traveled from a different country to be under the care of Dr Keith Duncan and this was the best decision my husband and I made. From the very day go, Dr Duncan’s professional skills managed my pregnancy journey so well. Having had a traumatic past experience, I must say that Dr Duncan is filled with compassion and empathy. Not only is he an excellent Dr, he is an amazing human being. I would travel from miles and miles away to seek this kind of medical treatment in the future again. Thank you Dr Duncan.

Cancer Services

Oncology

I have been under the care of Professor Andrew Wardley for the past three years, and the care he has provided has been outstanding. He is always very responsive and open to any requests or questions. Throughout my cancer journey, he has consistently been calm, composed, and reassuring, which made an incredibly difficult time much easier to face. I am deeply grateful for his expertise, professionalism, and compassionate approach.

Peninsula Heart Clinic

Cardiology

This is the third time I have used Peninsula Heart Clinic and on each occasions I have found the staff to be friendly, professional and reassuring.. I was made very welcome and throughout my day I was offered refreshments to keep me going. The premises are immaculately clean and tidy and a credit to the staff. I can’t really fault the service offered.