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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Miss Yi Shan Low

Obstetrician & Gynaecologist

Doctor Shan Low was our angel doctor. Without exaggeration. Initially, we sought her as a private pregnancy care consultant to help with my wife’s early pregnancy bleeding, she not only calmed us down but explained us what to expect during pregnancy. However during the later stages we had serious complications that raised our pregnancy to very high risk - SGA, single artery umbilical cord and others. Had doctor Shan Low not correctly diagnosed our baby’s bottom 1st percentile weight(!) escalated our case and recommended the safest delivery mode, the safety and health of our baby and my wife would have been significantly compromised. While our baby was delivered in public/NHS facilities, and despite financial incentives, doctor Shan Low never once tried to convince us to switch to private care delivery, her outmost focus was on wellbeing and safety of our baby and my wife. This is a shining example of professional and ethical integrity. Our baby girl came to the world healthily and we are immensely grateful to doctor Shan Low for her support, care and advice. She is not only a great doctor but a warm and genuinely caring person. Thank you doctor Shan Low!

Miss Jane Kerby

Plastic Surgeon

I underwent abdominoplasty surgery 6 weeks ago. In my initial consultation, Jane was clear, personable and knowledgeable. I felt at ease in our discussion; we had in depth discussions about the procedure and I did not feel rushed to ask all the questions I had. Booking the surgery was easy and a second consultation was provided to discuss in more detail my preferences. The day of the surgery everything ran smoothly. Jane checked in daily the first few days and was always quick to respond to any questions. She checked in regularly to make sure everything was healing well. My recovery process was very good; minimal pain and well managed. My results are amazing and I have healed without any issues. My scar is so thin and has already began to fade at only 6 weeks following Jane’s advice. I would highly recommend Jane to anyone wishing to get abdominoplasty surgery.

Mr Rishi Sharma

ENT Surgeon

Rishi Sharma and I met after being referred by a different doctor following on from a recent CT scan. He was very clear from the start and offered reassurance that came very naturally. He made my concerns feel valid and was willing to listen to the issues I was having. He took on board my current lifestyle including hobbies and career and encouraged them, rather than suggest anything else like I have had previously (I have lost count the amount of professionals that suggested I needed a career change rather than exploring to why I was so unwell). I am pleased mine and Rishi’s paths crossed and I will be forever grateful to him for helping and supporting me so well; not only through the surgery but he has gone above and beyond to support me pre and post surgery too.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

Greeted by friendly staff and seen at my appointment time. Following a basic health check, the procedure was explained in detail and I was taken to a treatment room for the Gastroscopy to begin. Throat spray was applied, blood pressure and oxygen levels were monitored throughout the procedure, then the camera was inserted via the mouth into the oesopagus and stomach. The process was painless but a little discomfort was felt and took no longer that 10 minutes in total. I was then taken to a recovery room and discussed the treatment findings.

Mr Steven George Naylor

Ophthalmologist

Thank you for being my eye consultant and surgeon when you recently operated on cataracts in both my eyes under general anaesthetic. at York hospital. I can’t thank you enough. You have amazing skills indeed and I am fortunate to have benefitted from your expertise. Not only this but you realised how nervous I was. You listened to me and put me at ease and as a result you gave me the outcome I needed. The booklet that you wrote was a very helpful reference too. An enormous’Thank yiy’

Mr Vishal Prasad

Orthopaedic Surgeon

I recently had a procedure on my coccyx and couldn’t be happier with the care I received. Mr Prasad was professional, knowledgeable, and put me at ease from start to finish. The whole visit was incredibly efficient — minimal wait times, clear explanations, and everything ran smoothly. The procedure itself went well and the follow-up communication was excellent. Highly recommend this doctor and practice to anyone needing prompt, skilled care.

Essex Private GP

Cosmetic (Aesthetic) Medicine, Diagnostics & Testing, + 2 more

I am extremely grateful to Dr Eka for the outstanding care given to my dad. Dr Eka was exceptionally knowledgeable and reassuring and took the time to provide tailored care. He went above and beyond to ensure my dad was well looked after and clearly explained the plan going forward, which gave our whole family great reassurance. A genuinely dedicated and compassionate doctor. I couldn’t have asked for better care. Thank you.

St Giles Physiotherapy

Physiotherapy, Sports Rehabilitation, + 1 more

I was recommended St Giles physiotherapy to take our Son to as he was complaining of knee pain. Claudiu diagnosed what was wrong and gave our son various exercises to do to help with the pain. Our son also had laser treatment and massages which really helped. The exercise programme we continued with at home too using a friendly app to track progress. I highly recommend St Giles physiotherapy and Claudiu.

Mr Julian Flynn

Orthopaedic Surgeon

I had my 6 week check up with Mr Flynn after my recent knee replacement - I have found him very informative and talked through my surgery and explained everything to me. He was pleased with my recovery and the alignment and scaring of my knee - overall I found the procedure excellent and the aftercare - will recommend Mr Flynn to anyone who needs surgery

Mr Saurabh Jain

Ophthalmologist

I saw Mr Jain, and his colleague, following concerns regarding cataract surgery by another consultant. Following extensive tests Mr Jain was able to reassure me, and gave clear explanations, of his findings. Mr Jain provided helpful advice regarding managing my symptoms. His kind, gentle professionalism resulted in a very pleasant consultation.

Pulse Private GP Care

General Practice (GP)

A great experience for my ear wax removal, Dr Allamsetty & team explained throughout so I knew what was happening and what to expect. It can be strange when someone is rummaging about in your ears but when they are blocked getting them microsuctioned is one of the best things you can do, Professional throughout - would highly recommend.

Dr. Sudhakar Allamsetty

General Practitioner

A great experience for my ear wax removal, Dr Allamsetty & team explained throughout so I knew what was happening and what to expect. It can be strange when someone is rummaging about in your ears but when they are blocked getting them microsuctioned is one of the best things you can do, Professional throughout - would highly recommend.

I was able to get a same day appointment for a bladder and kidney scan. When I arrived I had a helpful and friendly reception. My scan was completed in a relaxed and informative style. I was also give feedback there and then. I can't fault the whole process from start to finish.

Quality Dental : Horsham

Dentistry

Accommodated me with an appointment at short notice after my crown fell out. My dentist was on holiday but another dentist (apologies not sure if his name) saw me and secured the crown back in although I was told it may not last and would probably need further attention.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

My experience has been life changing. The program has been incredible and helped me work through problems I didn’t see as possible to solve. The staff and team are incredible and helped at every possible opportunity. Couldn’t say anything bad about the place if I tried.