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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

I booked a consultation for my daughter, Olivia P,with Mr Robert Sutcliffe on Monday 24th November 2025 at 2.00pm. With Olivia’s full consent, I handled all communication on her behalf due to her work commitments. Before the appointment, Mr Sutcliffe’s secretary contacted me to ask whether the consultation could be moved to the following week. I explained that we were due to travel abroad for three weeks to celebrate my husband’s milestone birthday. She advised she would discuss this with Mr Sutcliffe. She later called back to confirm that, in light of our circumstances, Mr Sutcliffe was happy to keep the original appointment — which he honoured. I accompanied Olivia to her consultation. Mr Sutcliffe was exceptionally thorough. He examined her carefully, explained his diagnosis with clarity and compassion, and put both of us completely at ease as he outlined the next steps. He requested a further liver function blood test, which Olivia had done at Nuffield Health Wolverhampton. I asked Nuffield Health to send the results to both Mr Sutcliffe and Olivia’s GP, which was done. Mr Sutcliffe’s secretary informed me as soon as the results were received and assured me they would be reviewed promptly. True to her word, Mr Sutcliffe reviewed the results quickly. His secretary then advised that he had no concerns and that our planned follow-up in the New Year could go ahead as arranged. I would also like to note that, as we were leaving Harborne Hospital, we happened to see Mr Sutcliffe leaving at the same time. It was clear he had come in specifically to see Olivia that day, knowing we were travelling abroad — something he was under no obligation to do. As a family, we found this gesture incredibly thoughtful and deeply appreciated it. Throughout the entire process, Mr Sutcliffe could not have been more helpful, supportive or empathetic. I am truly grateful that we can now go away on our family celebration holiday with complete peace of mind, knowing my daughter is under the care of such a capable, caring and dedicated professional. Exemplary care — thank you. Mr Sutcliffe is thoroughly deserving of recognition Karen S P Mother of Mr Sutcliffe’s patient, O P

Fitzrovia Suite

Obstetrics & Gynaecology

We opted for private care at UCLH because we wanted the birth experience to be as positive as possible. As a medically uncomplicated patient I felt that I may not receive much attention or time on an overstretched NHS ward. I also had some anxieties around birth (as a healthcare professional myself) and felt reassured to be receiving consultant-led care, from a clinician with whom I was able to build a trusting relationship. Shalini provided exceptional care from 32 weeks pregnancy and after delivery. She got to know me and my partner, and understood our priorities and concerns. I had previously found it hard to make decisions around birth. Shalini provided us with evidence, data and her experience - this empowered us to make our decisions. She spent a lot of time with us and brought great care, empathy and kindness to her practice, as well as her excellent clinical skills. When we had questions, fears or anxieties Shalini was able to reassure us, both with her kindness and her experience and expertise. The care she provides is holistic and individualised - she advocated for me in many ways and empowered me to advocate for myself too. We had an elective caesarean at 39 weeks. The surgery was pain free and crucially for me, I felt confident and safe - something that was not natural for me in approaching birth. Shalini was close at hand to care for us before and afterwards. I made an excellent recovery and have healed extremely well. I recommend Dr Shalni in the strongest terms to mothers and families looking for private care at UCLH. Shalini is passionate about obstetrics, her patients and practising medicine. It is a great privilege to be cared for by a clinician at the top of her field, who clearly cares deeply about her patients.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

Receptionist was absolutely lovely and really friendly and helpful. The building and facilities were all excellent and kept clean and tidy. The consultant I saw was extremely rude, arrogant and judgemental. There were several comments he made that shocked me and that made me feel very uncomfortable to the point I almost walked out mid appointment. There was very little sympathy or mindfulness of my injury and he came across extremely judgemental in the assumptions he made about the level of sport I played, what I could afford, and several other things. I actually play semi-professionally and have represented our country in World Championships in the sport I play, and I also have a law degree and accountancy qualification which I did not mention as quite frankly it is irrelevant. It was apparent he took a dislike to me for whatever reason from the start and the whole experience was very uncomfortable. His behaviour aside, he is clearly very knowledgeable and good at what he does. Reading between the lines I got the answer I needed. This hospital was recommended to me by one of your previous patients and I was lucky to get booked in through an NHS referral but after my experience I would never return for any issue and am relieved I didn't pay to go private.

Mr Antonios Athanasiou

General Surgeon

I cannot recommend Mr Athanasiou highly enough. He is an outstanding surgeon and consultant, far beyond what I’ve experienced previously. He took the time to really listen and explain things clearly, without ever making the appointment feel rushed. His approach is thoughtful, measured and always in the patient’s best interests — he doesn’t suggest unnecessary procedures, only what is truly needed. His secretary, Christiana, has also been brilliant — professional, kind and efficient in every interaction, which made the whole process smooth and reassuring. Finding a surgeon you can genuinely trust can feel daunting, but with Mr Athanasiou I felt completely confident and well cared for from start to finish.

Thornbury Radiosurgery - Gamma Knife Centre

Neurology, Neurosurgery, + 1 more

My experience has been outstanding. From the first phone call to leaving the thornbury hospital. Hannah the centre manager and Farqi treated me amazingly. I felt safe in the cleanest, calmest environment. The information I received was top notch and I have never experienced such kindness to me. Dr Ibrahim was very kind and I felt that someone was finally listening to me after many months. The staff at the Royal Hallamshire, particularly Nancy and Lisa also went the extra mile and again were very kind. We travelled from East Yorkshire and therefore accommodation was arranged for us by Elaine which was very much appreciated. I WISH THIS MESSAGE TO BE AVAILABLE TO THE HOSPITAL MANAGERS. Janine RN

Mr Paul Haslam

Orthopaedic Surgeon

From first meeting with Mr Haslam he spoke so much in lay men’s vocabulary which gave me confidence in the procedure I was to have. Operation was just as had been discussed at the first meeting in July. I was told that a full knee replacement would be painful, which was true and even after eight weeks can still feel sore. Physiotherapists have been. So very helpful in my recovery. I was able to update Mr Haslam , how I was doing and thankfully he was delighted with my progress. I do realise that progress is ongoing for a while but I have been given confidence and assurance by Mr Haslam that all is going well.

Mr Keval Patel

Urologist

Mr Patel obviously has vast experience in his field. He was very reassuring and patient with listening and answering any concerns I had. I needed to be seen as quickly as possible due to commitments abroad and he did everything he could to help and expedite things for me. My surgery was quick and didn't leave me with any pain. I would highly recommend him and will not hesitate to go back to him for my follow ups. I must also add that his secretary Abbey was fantastic. She was kind, helpful and very organised in everything she did and made me also feel at ease with anything I asked her.

Dr. Peter Enwere

General (Internal) Medicine

I had a telephone consultation with Dr Enwere on behalf of my mother, this followed a previous face to face consultation which my mother also attended. I found Dr Enwere’s approach to my mother’s wellbeing to be sensitive, measured and conscientious. He was generous with his time and explained his rationale with clarity, having listened and valued the information I gave him about how my mum is feeling and what she’s experiencing. At the end of the consultation I had a clear understanding of the protocol and what the next steps will be in the my mother’s health management.

Nuffield Health Warwickshire Hospital

Cardiology, Chemical Pathology, + 9 more

From the very first consultation, Mr. Rahim Kaba put me at ease with his calm, professional manner and clear explanations. He took the time to answer all my questions, ensuring I fully understood the aqua ablation procedure and what to expect. On the day of the operation, his team was attentive and reassuring, and I felt confident I was in the best hands. The procedure itself was smooth, and the recovery has been far easier than I anticipated. I noticed improvements quickly, and the results have genuinely made a positive difference to my daily life.

Mr Sumit Midya

General Surgeon

My entire experience under Mr Sumit Midya has been exceptional. From the initial consultation to the day of surgery and all follow-up appointments, his clinical expertise, clear communication, and exemplary bedside manner were outstanding. His technical precision, calm reassurance, and meticulous attention to detail made the whole process smooth and stress-free. I am extremely impressed with his professionalism and highly recommend him for anyone seeking first-class surgical care.

Clayton Ward at Queen Charlotte's & Chelsea Hospital

Obstetrics & Gynaecology

I would very highly recommend the Clayton ward. We have had two babies there and were really well looked after by kind, happy staff (doctors, midwives, assistants, catering and reception) who taught us a huge amount about how to care for a newborn. Having access to 121 support from midwives anytime day or night is just invaluable. The food was very good (for hospital food) and we genuinely looked forward to it each day - it really helped us recover as sleep deprived parents.

Dr Stephan Brincat

Nephrologist

Dr Brincat has the ability to explain the situation in a clear and precise manner. And he backs his analysis and diagnosis with sensible arguments/Facts/Data. His style of consultation suits me well as I tend to read extensively on my medical situation and he is always happy to answer any queries. Dr Brincat does take his time without making you feel that you are running out of time. For me that's an important aspect which sets him apart from most.

Mr Theodoros Valsamakis

ENT Surgeon

We went to see Mr Valsamakis about our newborns tongue tie. He was welcoming, friendly and professional. He talked us through our options and was gentle and caring with our newborn. When we decided to go ahead with divided the tongue tie he was made the procedure as painless and gentle as possible. He made sure we had a room to feed afterwards and came to check on us - I got the impression he genuinely carded about us and our newborn.

Dr. Jaspal Dhillon

Dentist

Hi and thanks. All went well and I am very grateful. A couple of suggestions (in that context): 1. Needles aren’t fun! I would recommend more for pre-needle procedure. Also inside of mouth needles could do with some numbing. Overall and by comparison, this would be my recommendation for improvement. 2. Training if one assistant is ok but there was one session that wasn’t fun because of it re suction and forceps etc.

Harley Street Hearing

Audiology, Ear Care

The whole experience of phoning first thing in the morning to make an appointment to have my earwax removel - through to later in morning when it was carried out felt like a “model” experience in care. My audiologist was patient, explained the process and worked efficiently to remove all the wax bringing much needed relief. She also gave me advice on oiling my ear to help the wax dispersal in future.

Dorset Heart Clinic

Cardiology

Doctor Din the consultant was excellent he explained in detail everything I should be aware of. Jodie in reception was also very very good and so patient i helping to sort appointments for our convenience. the Nurse who was the phlebotomist was also very pleasant. I have no problems whatsoever during my time at Bournemouth Hospital..