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One Ashford Hospital

Dermatology, Pain Management, + 21 more

I thought that I would drop you a note by way of some feedback. I came to your hospital yesterday for some “pre-med” bits, e.g. blood test, MRSA, ECG, BP, all in preparation for a procedure on my left thumb that is scheduled for 19th Feb with Chis James. I arrived about 15 minutes before the 12.30 appointment to be greeted by the quite delightful Margaret who promised to not to take too much blood!, so far so good, then off to see Aisha for the other bits to include the ECG. What a charming person Aisha was. I have to say that the whole process was quite remarkable, unlike many NHS environments where, its more that probable the appointment would run late, sometimes for very good reason. Certainly not so with your team at Ashford One. Super-efficient, smiley (esp. Margaret) a pleasure to visit, not often said when going to hospital. May I prevail on you to please pass on my grateful thanks to the two of them and of course all the “unseen” members of the team. All a credit to you.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I met with my surgeon online. The online facility works extremely well. I noticed that I was sent two new reminders of the meeting on the day with direct links. I like this new approach very much. As always, the surgeon, Prof J Murphy, was prompt and conducted the consultancy with detailed feedback, including the sharing onscreen of a third party report which was extremely helpful and informative. Prof J Murphy has an extremely open, honest and clear approach to discussing aspects of the individual patient’s health that are not easy to discuss. This allows the patient to feel their case is being carefully monitored, considered and options, going forward are shared and discussed with them. This surgeon engenders great trust in his review of information, liaison with others specialists, communication, surgical treatment and overall management of the individual patient’s case.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Nurses and clinicians very friendly and made the experience much more bearable (Dom, Karen, Svetlana and Maria - thank you!) Main issue with my experience was inability to get basic medication required for pain relief post-surgery. Was told my procedure would be finished and we could leave around noon. But my pain medication (codeine and paracetamol, so nothing complicated!) had to be couriered from a local pharmacy. We waited over 4 hours for it to arrive and it never came. In the meantime my numbing had worn off and I was in a lot of pain - my partner had to go and ask the nurses if there was any spare codeine I could have while I waited. We eventually gave up and went home after many hours wasted, and had to pay for a private prescription at a pharmacy near home. Appreciate delay was with pharmacy and nurses did their best to get updates, but this system is not working.

Bright Futures Health

Paediatrics

We first saw Dr Burmester when our son was dealing with a prolonged series of illnesses. She was extremely thorough with her diagnostics, explained everything to us very clearly, and guided his recovery in a way that made us feel calm, reassured, and well supported throughout a very stressful time. She was also incredibly generous with her time, answering multiple follow-up questions via email, which was immensely comforting for us as anxious parents. We have been seeing her for over six months now and I would highly recommend her — she is knowledgeable, caring, and someone we trust completely with our child’s care. I would also like to mention Sophie, the clinic manager, who is consistently helpful, professional, and responsive, making the overall experience at the clinic even better.

Mr Nimesh Patel

ENT Surgeon

Mr Patel provided exceptional care to my daughter, and I cannot recommend him highly enough. From our very first appointment, he was professional, kind, and incredibly reassuring. He took the time to explain everything clearly, answered all our questions with patience, and made sure my daughter felt comfortable and at ease throughout her treatment. His expertise and calm manner gave us complete confidence, and the quality of care he delivered was truly outstanding, results of her treatment have been excellent. We are extremely grateful to Mr Patel for his dedication and support, and I would not hesitate to recommend him to any parent seeking exceptional medical care for their child.

Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

I want to share my sincere thanks to the entire team at Nuffield Health for the exceptional care I received during my recent surgery. From the moment I arrived, the staff were incredibly attentive and helpful. They were constantly checking on me to ensure I was comfortable, and they never made me feel rushed; they absolutely made sure I was feeling good and stable before they let me go home. The facility itself was impressively clean, which made me feel much more at ease, and I was pleasantly surprised that the food was actually great! The kindness and professionalism of the team made a stressful situation so much easier to handle. Thank you for taking such wonderful care of me.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

Welcoming and helpful. Only one lift was working and the remaining one was noisy and slow but there was a notice advising of this. The coffee machine in wait area was out of order Reception staff were kind and helpful but sometimes difficult to understand accent. One set of chairs in a sub waiting area was under a shelf which meant I knocked my head. Appeared clean and efficient and was quiet on day of my visit. Preoperative bloods were done straight after consultation which is very good and in fact results appeared next day. That's good service. Overall allowing for things that happen a positive experience.

Dr. Jack Ogden

General Practitioner

I had an appointment with Mr Alex Trevatt. Alex was very friendly, chatty, and really informative altogether before, during and after my surgery. Alex answered all of my queries, which I was really satisfied. Alex identified that it was beneficial to have the surgery, providing me with full reassurance, for which I had every confidence in his abilities. Thank you so much Alex. The surgery is easy to find, and is very clean throughout. There is a nice waiting area too.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

I had my surgery at The Park Hospital and my experience was excellent. The hospital was very clean and well maintained, and all of the staff were extremely helpful, caring, and professional throughout my visit. I felt very well looked after from start to finish. The food was good, there were free hot drinks available, and the physiotherapy support was excellent. Overall, it was a really positive experience and I wouldn’t hesitate to recommend The Park Hospital.

Nuffield Health Bournemouth Hospital

Orthopaedic Surgery, Cardiology, + 8 more

Excellent communication, quick access to the appointment, and a very smooth overall experience. The colonoscopy preparation was clear and straightforward, and the procedure itself was handled with great professionalism and care. Dr. Mallick and the entire clinical team were extremely attentive, friendly and helpful, which made the whole experience very reassuring. I felt well informed, supported and genuinely looked after throughout.

Mr Parkash Ramchandani

Oral & Maxillofacial Surgeon

I had an excellent experience with Mr Prakash Ramchandani during my molar extraction. The procedure was carried out effortlessly and professionally, and I felt completely at ease throughout. Most impressively, there was no pain or discomfort during or after the extraction. I truly appreciate the skill, care, and gentle approach, and I would highly recommend this surgeon to anyone needing the service.

Mr Ali Abbasian

Orthopaedic Surgeon

I had an ankle replacement and it has made a huge difference in my life. Any pain I used to feel has gone and I look forward to a pain free existence going forward. You shouldn’t be intimidated at the prospect of an ankle replacement as the recovery is relatively quick and the pain isn’t severe. Ali Abbasian is a superb surgeon and you can trust him completely

Mr Arun Khajuria

Orthopaedic Surgeon

I arrived 25 minutes early and was called for before I'd finished pouring my tea. After my consultation I was quickly passed from one stage to the next. Leaving the hospital shortly after my official appointment time. Everyone was friendly to me, putting me at my ease.

Mr Khitish Mohanty

Orthopaedic Surgeon

Mr Mohanty was recommended to me by a friend who had previous had surgery. I attended for my consultation with Mr Mohanty and found him to be very approachable and friendly. He explained the procedure to me and arranged a date for my surgery.

Mr Azhar Shaida

ENT Surgeon

Mr Shaida is an amazing ENT doctor. He is super kind, friendly, very experienced and ensures he listens and understands the needs of the patient. He is one of the best I've ever seen.

Mr Nitish Narvekar

Obstetrician & Gynaecologist

My surgery was done with such care and precision. I hugely appreciate everything that Mr Narvekar and the team did for me. Thank you again could not recommend the team enough