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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Dr John Philip O'Dwyer

Neurologist

I have had two appointments with Dr John O'Dwyer to date. On each occasion his compassionate, reassuring and attentive manner made me feel relaxed and heard - by listening carefully, asking perceptive questions to fully understand my situation, and by giving me ample time to think before I replied. In turn he responded to my questions with appropriate detail and language for me to fully appreciate the underlying causes of my symptoms. He had remembered me from my initial appointment so I could go straight into the second appointment without the need to recap previous information. Dr O’Dwyer sent his follow up letters in a timely manner which reflected an accurate, complete and articulate summary of our appointments; during the first visit I had asked him to document one of his specific statements, and he had remembered to do so. I have had many interactions with medically trained professionals through both my work as an auditor in clinical trials and of course as a patient, and it was refreshing to have been treated so well and provided with such high quality documentation.

Sonoworld Diagnostic Services

Imaging (Scans), Obstetrics & Gynaecology

I have visited Daniela at Sonoworld on many occasions since 2020 for various reasons / body areas to be scanned. Sometimes for routine checking and at other times, via doctor recommendation. Daniela is always very thorough, kind and her room is spotlessly clean. She has always made me feel at ease when explaining her findings. She clearly has many many years of experience and knowledge. She always goes above and beyond and has followed up with me via email and phone call, especially when she could tell that I was anxious. I have been to other Ultrasound clinics in Central London and I have always found that they are more expensive (for no better service) and more importantly, they always try to upsell more of their services, not something that I believe is appropriate when it comes to health. Daniela has seen myself and friends of mine at short notice, and I will always continue to recommend Daniela and Sonoworld to anyone who requires an ultrasound.

Vision Scotland Edinburgh

Ophthalmology, Optometry

From my initial enquiry about Refractive Lens Replacement surgery, through my surgery and aftercare I have had excellent care from Vision Scotland. Everything was clearly explained and the surgery has left me with the desired result, 20/20 vision with no glasses needed. The only (slight) negative difference here is a greater need for good light when reading at night or close work. The procedure was pain free and I have had no complications. I am looking forward to enjoying the results for (I hope) many years to come. Thank you to all staff involved with my care.

Miss Dana Touqmatchi

Obstetrician & Gynaecologist

Throughout my pregnancy and delivery, Dana was always extremely kind, positive and reassuring. During the delivery of my baby, she always made me feel supported and empowered to make decisions with as much information and time as I needed. Any time I had an issue or concern, Dana was very attentive and quick to respond, this gave me so much peace of mind during my pregnancy and when I had some postnatal concerns. I recommend Dana without hesitation to all my close friends and family, we will be back for our next baby!

Dr. Ferras Alwan

Haematologist

I wanted to thank Dr Alwan for such a comprehensive and well-rounded consultation. I particularly appreciated the clear haemostasis risk assessment, his clear whilst balanced explanation of current versus future risks, and how he contextualised family history alongside my own clinical background. The clarity around current management as well as forward planning (including pregnancy considerations) was extremely helpful and reassuring. Thanks again for his time and thoughtful approach. Kind regards, Sylvia

Mr Dominic Davenport

Orthopaedic Surgeon

I met with Mr Davenport to discuss my options in respect of potential knee replacement surgery. He confirmed my expectation that surgery would be necessary. Mr Davenport performed my surgery successfully at the beginning of January 2025 and four weeks later I am well advanced in my physiotherapy programme, ahead of where I might expect to be. I have found Mr Davenport to be friendly, professional and an extremely knowledgeable and skilful surgeon. I am very happy to recommend his professional services.

Mr Himanshu Wadhawan

General Surgeon

Removal of Gaul bladder,, experience was indeed without fault,, from start to completion, went as planned and as had been laid out to me beforehand..The team were brilliant and my procedure was smooth as silk ,So much so that I am completing this review from home less than Six hours after the successful completion of the event,, many thnks to the team , special commendation to Dr Wadhawan and Josh his Junior ,, Kindest regards A,B, M

Mr Timothy Clough

Orthopaedic Surgeon

Having experienced a great deal of pain with my other bunion removal many years ago by a different surgeon, I was hesitant to have another attempt. This time however was a totally different experience! Mr Clough was thorough with his explanation of the procedure. The operation went well & I left the hospital feeling much more confident this time. The expected pain did not come & I am now in my third week walking without crutches.!!

Dr Nesan Shanmugam

Cardiologist

I recently visited Dr Shanmugam to discuss my cholesterol management moving forward. As soon as I entered the room he greeted me with kindness and warmth. He listened very carefully and then explained my options in great detail. I felt I was in very safe hands and left the clinic feeling much more knowledgeable about my condition. I would definitely recommend Dr Shanmugam to my family and friends with know hesitation.

HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

Excellent service from my first appointment to my surgery date and aftercare. Wait times from my initial consultation to operation date was not too long at all. Mr Nikhil Nanavati remained professional and efficient at all times. Always happy to discuss any concerns. I would definitely recommend his expertise to anyone who made need foot surgery. Thank you so much once again.

Time to Pause

Diagnostics & Testing, General Practice (GP) (Video Consultation), + 1 more

Dr Jacques is amazing. She is so friendly and makes you feel at ease straight away. She has great knowledge about the menopause and explores all the options to make sure she finds the perfect solution. For me she has changed my life considerably, I feel so much better in myself and I personally couldn’t have asked for a better service. Would highly recommend.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

Excellent care, very kind and compassionate staff, ward and all areas were immaculately clean. The food offered was really nourishing and fresh and there were plenty of options. I was given lots of privacy, and even had a dressing gown to walk to theatre. Cannot fault the experience I had today for my procedure under sedation.

Mr Sanjay Kalra

Orthopaedic Surgeon

Mr Kalra performed my second knee replacement in a twelve month period. He explained the procedure thoroughly on both occasions and although my first replacement was very successful he did tell me the second might not be as good. I can confirm that it was a great success and my recovery has been excellent.

The Bespoke Clinic

Allergy Medicine, Coaching, + 5 more

Hi, the clinic appointment and after care was good. However the supplement for Hifas equilibrium are in large tablet form, which I am unable to comfortably take, hence why you kindly looked for a magnesium powder. Is it possible to discuss this further to change that particular supplement? Thank you, Anna

Nuffield Health Edinburgh Hospital

Cardiology, Dermatology, + 9 more

The reception area felt a bit stark, chairs arranged around the walls, tv on the wall, all very open. Pleasant reception staff. Waited literally a minute before being called. The nurses were lovely, friendly and approachable and explained tests etc. Another very short wait to see the consultant.