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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I had booked an echocardiogram with a female technician, and had taken the day off work to attend, but when I arrived and asked about the female technician (to confirm), I was told that a female was not available, which was extremely disappointing. I had called twice earlier in the day (before travelling to the appointment) to confirm that a female was available, but no one in the echo department answered the phone. Further, I have been attending the Cleveland Clinic since March of last year, when I had a subarachnoid haemorrhage, and had been told that my standing request for a female echocardiogram technician had been recorded in my patient profile. The staff in the imaging department seemed to be surprised that a woman having this test would insist on a female technician, which indicated a lack of sensitivity and training, and they appeared not to know how to handle this situation. So, not only did I waste my time and lose a work day due to this oversight, but I had to cancel my follow-up cardiology consultation, and now cannot take time off work to reschedule until the new year, which has created a very stressful situation for me. In my opinion, the Cleveland Clinic should always have a female echocardiogram technician on duty, for women who are uncomfortable with a male, and the front desk staff needs much better training in this regard.

Moorfields Private Eye Hospital

Ophthalmology

Very unorganised, got the bill twice with no explanation. Called and had to speak with 3 people and still no one knew what bill was correct. The Surgent secretary told me to ignore one of the invoices which turned out was wrong. First time I arrived for the consultation I was told that the surgent who I was going to see wasn’t there and they advised me to go home. It turned out he was there and waiting for me. Second time they couldn’t find my file and didn’t know what to do or why I was there. 3rd time lucky you would think, I was told to wait in the waiting room and I did without being told there were two waiting rooms and I was in the wrong room and the surgent called me and wondered if I was on my way. On the positive the surgent and the operation was great but I do wish it was a bit more organised and that the information given to the patients was with a follow up to everyone involved.

Nuffield Heath Cardiff Vale

Breast Surgery, Cardiology, + 20 more

We recently visited Nuffield Vale of Glamorgan for my son’s squint surgery under the care of Dr Jewsbury. The whole experience was excellent from start to finish. Communication was clear, reassuring, and consistent, and every member of the team went out of their way to make sure my son felt safe and supported. Dr Jewsbury’s care, both on the day and in the weeks that followed, was exceptional. The results have surpassed our expectations and have been genuinely life-changing for my son. We are so grateful for the professionalism, kindness, and attention we received throughout. Highly recommended.

Montrose Health Group

Psychiatry, Psychology, + 1 more

We chose Montrose as they appeared on a lot of ‘Right to Choose’ websites and were rated by the CQC and as soon as I called Mollie and the team’s support has been superb. The charges and plans were shared upfront and were explained well. We paid to have a private Adult ADHD assessment and the speed of the booking / assessment/report/ treatment plans and meetings were quick. Communication was excellent and most of all the support was top notch and expert. We have felt very supported and very secure that we are getting the best life changing support. Thank you all so very much.

The London Clinic

Physiotherapy, Dermatology, + 13 more

The London Clinic offers such a comfortable and clean environment, clinical in all the right ways, but still homely and warm. It feels far less “hospital-like” than most medical settings, which really helped me relax. The staff were all friendly, welcoming, and genuinely approachable from the moment I walked in. And the unlimited coffee on tap was a lovely touch! Overall, a calm, high quality clinic experience that made a big difference to my visit.

Dr Tristan Ramcharan

Cardiologist, Paediatrician

Dr Tristan has shown great care, attention and patience in our two weeks of communication. From my initial email, to our face to face appointment at BCH, Dr Tristan has gone above and beyond in making me, and more importantly my son, feel comfortable and confident. He genuinely seems to care about his patients and their families, and wants to make people feel at ease in his presence. Nothing was too much trouble for Dr Tristan - thank you!

Mr Raj Bhalla

ENT Surgeon

I recently saw Mr Bhalla and had an excellent experience. He was warm, caring, and genuinely attentive throughout the consultation. He took the time to listen properly and made me feel completely at ease with his calm and reassuring manner. His approach was thoughtful, thorough, and professional, and I left feeling confident and well looked after. I would highly recommend him to anyone seeking high-quality, compassionate care.

Dr Alan Watson

Gastroenterologist

Dr Watson was exceptionally professional, caring, and proactive. He took the time to listen to all of my concerns, investigated everything thoroughly, and explained his findings in a clear and reassuring way. I felt genuinely supported and very well cared for from start to finish. His approach gave me a lot of confidence and peace of mind. I highly recommend him to anyone looking for a knowledgeable and compassionate doctor

The Lindo Wing at St Mary’s Hospital

Respiratory Medicine, Dermatology, + 21 more

From the consultation to the end results, Mr Mohan was professional and responsive. He has a skill of recognising what needs to be done for my frame and body shape. I no longer have loose skin and have a flat tummy (wearing size 8-10!). The opportunity to have two consultants operating in their expert fields meant I got the best results. I would strongly recommend the Abdominal Wall Clinic.

Vision Scotland Edinburgh

Ophthalmology, Optometry

It was a wonderful surprise to meet so many warm and friendly staff at Vision Scotland. This carried forward with the skill and expertise I also met. I could not have asked for better in every regard. There followed a sincere wish to know of my progress with telephone calls that enquired about how I faired. Using Vision Scotland is one of the better choices I have made in life!

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

I was referred to Mr G Reddy as I am in desperate need of a knee replacement. I could not be happier after seeing Mr Reddy. He listened to me, he was kind and empathetic and was reassuring. The receptionists were attentive and engaging. The nurse who measured my height and weight was helpful and friendly. My experience was completely positive and cannot thank everyone enough.

Miss Chiara Ribera

Osteopath

Character was brilliant. I came in to these sessions having never done osteopathy before and really struggled with post concussions symptoms. Chiaras work changed my recovery dramatically for the better. Really kind, really clear, and extremely professional. Thank you!

Dr Hisam Siddiqi

Haematologist

Dr Hisam is a truly wonderful doctor. He made me feel incredibly safe and comfortable from start to finish. His calm manner, clear explanations, and genuine care put me completely at ease. I’m really grateful for the experience.

Mrs Supriya Bulchandani

Obstetrician & Gynaecologist

Mrs Bulchandani was very sympathetic to the symptoms. She has helped by increasing the dose of HRT and discussing other ways of aiding sleep. My sleep has gone from awful to not great but is now manageable and I am coping.

Mr Anwar Haq

Breast Surgeon

I felt I was in very safe and knowledgable hands from start to finish - every part of my experience was explained in detail and supported kindly and sensitively by everyone involved. Thank you bery much !

Dr Aamir Sajjad

Gastroenterologist

After my first consultation with Dr Sajjad, he was very professional and I new I was in safe hands .He explained everything very clearly to me and I was booked in for the procedure the very next eeek.