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Cleveland Clinic London

Vascular Surgery, Anaesthetics, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Fitzrovia Suite

Obstetrics & Gynaecology

We opted for private care at UCLH because we wanted the birth experience to be as positive as possible. As a medically uncomplicated patient I felt that I may not receive much attention or time on an overstretched NHS ward. I also had some anxieties around birth (as a healthcare professional myself) and felt reassured to be receiving consultant-led care, from a clinician with whom I was able to build a trusting relationship. Shalini provided exceptional care from 32 weeks pregnancy and after delivery. She got to know me and my partner, and understood our priorities and concerns. I had previously found it hard to make decisions around birth. Shalini provided us with evidence, data and her experience - this empowered us to make our decisions. She spent a lot of time with us and brought great care, empathy and kindness to her practice, as well as her excellent clinical skills. When we had questions, fears or anxieties Shalini was able to reassure us, both with her kindness and her experience and expertise. The care she provides is holistic and individualised - she advocated for me in many ways and empowered me to advocate for myself too. We had an elective caesarean at 39 weeks. The surgery was pain free and crucially for me, I felt confident and safe - something that was not natural for me in approaching birth. Shalini was close at hand to care for us before and afterwards. I made an excellent recovery and have healed extremely well. I recommend Dr Shalni in the strongest terms to mothers and families looking for private care at UCLH. Shalini is passionate about obstetrics, her patients and practising medicine. It is a great privilege to be cared for by a clinician at the top of her field, who clearly cares deeply about her patients.

Mr Pranai Buddhdev

Orthopaedic Surgeon

We were extremely pleased that we made the choice to visit Mr Buddhdev, following a diagnosis of scoliosis for my daughter. From the beginning, his team were efficient, personable and kind. In the consultation, he was friendly and genuinely interested in my daughter's life, putting her at ease. While he examined her, he clearly explained what he was looking for, how her condition might show, and what further x-ray tests would be needed. The tests were conducted immediately, which was reassuring. We were then seen again to explain the results. Clearly, he has sophisticated specialist software to review the data. As a result he recommended that an additional MRI would be required. This was rushed through onsite for maximum speed. After the consultation, he swiftly followed up with a detailed letter and helpful phone call to talk through next steps in treatment. He has recommended a specialist to use to treat the condition, with direct explanations on how this can improve outcomes. I cannot thank him and his colleagues enough for their professionalism and kindness throughout this process. If only all medical services were like this.

Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

I am at Kingsbridge Hospital for partial knee replacement surgery. Surgical Ward 1 - 28/11/2025. I am writing to express my deepest and sincere thanks for the outstanding care I am receiving during my stay at Kingsbridge Hospital, Ballykelly. The professionalism and kindness I am receiving during my care is outstanding. Sarah, Kerry, Laura & Kim (night staff) from Ward 1 have all been wonderful, nothing was any trouble and I want to thank them for going above and beyond to ensure my well being. Unfortunately, I can’t remember all the names of the staff on ward 1 when I booked in, but again these staff were amazing (Keavsa/luke). I have felt very at ease during my stay and that has come across naturally from you all. You deserve recognition for all your hard work and care you have provided. Please convey my heartfelt thanks to all the staff involved in my care, including the doctors Mr Acton, Dr Brian OG McLary and their team who showed exceptional expertise. Not forgetting the physio. (Fiona)? A big heartfelt thank you to you all. Joanne K

I recently attended YGC for a hysterectomy with my consultant Mr Clerk. What a phenomenal man he really is. He has given me the best possible out come i could ask for. Even though i was late going into surgery mr Clerk did everything he could to make sure i did not miss my slot. He was present when i returned from recovery at 8pm. Explained everything to me and made sure i was ok and comfortable. Not only was he there that late but the next day returned to the ward to check on me again late evening. He was also on annual leave. Every doctor should take as much pride in their patients as he does. He is a wonderful, kind man who has done nothing but go above and beyond. I am very lucky to have been appointed him as my consultant. Thank you Mr Nick Clerk for being the very best.

RTN Mental Health - Private

Diagnostics & Testing, Psychiatry, + 1 more

The most stressful and frustrating part of using RTN services is the lack of communication and poor response times. I have used RTN both via the right to choose path and for a private assessment. You would expect the private service to be quicker and have better communication but this has not been my experience. It is impossible to get hold of anybody. I have sent multiple emails and left voicemail but there is no sense of urgency in responding and waiting times are long. You don't even receive an acknowledgement or holding email to manage expectations. Some very basic and easy changes could be made to make the customer experience so much better.

Dr. Nisha Narayanan

Paediatrician

Such a wonderful visit with Dr. Nisha Narayanan for my two year old daughter's well-visit appointment. She was extremely comprehensive and thorough, approachable, provided a number of age-appropriate resources, and also gave targeted recommendations for my daughter's unique health concerns. She was lovely to my daughter and her office was filled with several age-appropriate toys to make the visit seamless. I was very impressed by the standard of care and would recommend her to anyone looking for comprehensive paediatric care in Edinburgh.

Mr Tom Jordan

Osteopath

I've been struggling with migraines and persistent neck pain for years, and working with Tom Jordan has been genuinely life-changing. From the very first session, Tom took the time to understand my symptoms, explain what was going on, and tailor the treatment to what my body needed. My migraines have reduced significantly, and the tension in my neck is finally under control. The clinic environment is calm and welcoming, and the care feels both expert and personalised. I highly recommend Tom to anyone dealing with chronic pain.

Mr Mohamed Goda

Obstetrician & Gynaecologist

Exceptional consultation marked by outstanding bedside manners. Mr Goda provided comprehensive, up-to-date treatmwnt options and ensured I fully understood each one. The sonata procedure was explained with clarity allowing me make an informed decision based on my fibriod size and location. I felt fully supported and actively involved in my care. Since the procedure , I have experienced immense improvemt to my symptoms. I would highly recommend it to other women.

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

Yesterday we had our first appointment with Dr Forbes. I am so looking forward to start on our MIT Journey. I know my son will benefit from it. I am very grateful to all the clinicians who are involved in my son’s quite complex health issues. I know it will be a long road to recovery but a well worth it I’m sure. I fully recommend The Forbes Clinic to anyone who wants to help themselves or their loved ones to a better health.

Mr Jag Naik

Vascular Surgeon

Mr Naik and his team worked amazingly on my procedure. I had very little pain or discomfort after my time in ICU . I couldn’t believe how well things went and I fit enough to be allowed home . Today thirteen weeks after my procedure I was seen by Mr Naik and he couldn’t have been more pleased with me. He discharged me today and I cannot thank him and his team enough for giving me life back with peace of mind. I am indebted.

Mr Kirana Arambage

Obstetrician & Gynaecologist

I was feeling very nervous after being gaslit by previous drs, but Dr Arambage was amazing. I instantly felt reassured that he was understanding of my issues. He assured me he was on my side and believed everything I was saying. He listed every symptom I had without even looking at a list I had compiled prior to my visit. I’m very glad that I am now under his care. Thank you so so much for such a positive visit.

The Lindo Wing at St Mary’s Hospital

Respiratory Medicine, Dermatology, + 21 more

From the consultation to the end results, Mr Mohan was professional and responsive. He has a skill of recognising what needs to be done for my frame and body shape. I no longer have loose skin and have a flat tummy (wearing size 8-10!). The opportunity to have two consultants operating in their expert fields meant I got the best results. I would strongly recommend the Abdominal Wall Clinic.

The London Independent Hospital (part of Circle Health Group)

Gastroenterology, Dermatology, + 8 more

I had a wonderful experience at the hospital during my recent hernia surgery. The staff were incredibly friendly and made me feel comfortable from the moment I arrived. The environment was spotless and well-organised, which gave me real peace of mind. Everyone I interacted with was professional, caring, and genuinely fantastic. I’m very grateful for the excellent care I received.

IVF London

Clinical Genetics, Fertility Medicine, + 1 more

IVF london is an amazing clinic, The staff are super awesome helpful and available all the time. Dr.sawant Dr.baydaa they have magic, Mr.Santosh the Manager an amazing person giving in all the support direction and positivity. Resham and Nurses Sharon,Tahera and Angela they were too good also giving in extra support after hours incase of emergency.

Mr Philip M Stott

Orthopaedic Surgeon

My recent concerns about a hip issue were clearly and compassionately explained. I now feel reassured with my plan moving forwards and I will at some point be seeing Mr Stott again, but I hope not too soon! Excellent people person skills and I felt much more confident about my situation and how to look after myself when I left.