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Cathedral Eye Clinic

Ophthalmology, Optometry

Everyone was at all times friendly and quietly efficient. I was assessed via up to five impressive machines on the working day following my initial approach to the clinic. I had to approach the Clinic following the retirement of the consultant whom I had originally engaged, and who had agreed with my optician that I was ready for surgery. The initial examination at the Clinic was most impressive, and when Mr Chan met me shortly thereafter he was clearly able to make a quick assessment. He explained to me that the operation would be challenging, given the damaged condition of my eye, but he agreed with my decision to ask him to proceed. The pamphlets provided enabled me to have a good understanding of the nature of a cataract and the usual course of treatment before and after the operation. On the day of the procedure I approached without misgivings, and following a full discussion with a senior nurse who sought fuller details of my medical history, and then the application of anaesthetics by the anaesthetist, I proceeded to the operating theatre. It was good and very reassuring to be able to feel the area round my eye go numb in advance of entering the theatre. The operation was for me comfortable, and I enjoyed the soft verbal exchanges between Mr Chan and his staff, and the gentle and futuristic sounds of the surgical equipment. Afterwards, I have felt no discomfort from the after effects, and the post operation advice from another nurse has been very clear and helpful. And I am delighted with the outcome. After having been in effect virtually blind in my right eye, my vision is now clear, bright and colourful. Very much better that these current aspects of by “good” left eye! Well done everyone! John N

Skylight Psychiatry

Psychiatry

Both of my clinicians were friendly and professional. In particular, Hannah Geary was excellent - reading my report from her, I felt she really listened and understood my situation and experiences. A few negative points: I arrived around 5-10 minutes early for my in-person appointment and no one from Skylight was listed on the outside of the clinic. I tried to speak to someone else on the buzzer list, but they couldn't help. I then rang the Skylight number and got an answer machine. Only then did my clinician arrive - he said he didn't know my appointment was at 9.30am as he never does appointments that early. This was an unnecessarily stressful experience, and when relaying this to Hannah Geary, she asked for my permission to escalate this. The wait time on communication was much longer than I would have expected. My report was also delayed because my early developmental questionnaire was somehow not linked to my profile. I received initial emails saying everything was complete in October, but then the eight-week timeline passed and I had to chase up. Had someone contacted me earlier to say there was a problem (which was easily rectified), I would not have had to wait an extra month to get my final report. I also haven't received confirmation that my request for extra sessions has been acknowledged and a rough timeline for these, so will follow up on email.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

There was a lot of confusion in regards to my follow up appointment post surgery. An appointment was booked and agreed for Monday morning, another appointment was booked for the afternoon in addition to the morning appointment, which I tried to rearrange for the following day and recieved confirmation, that appointment I found out later had not been booked and one was made for the following week, and I had called to confirm the appointment for Monday morning too. I found out later that the Monday morning appointment was cancelled but I was not told this until I arrived for the appointment early. Gill at reception was extremely helpful and was immediately on the case to help me as this was a wound check appointment. She spoke to Nikki and Bev and I was able to be seen very quickly. I appreciated all the help I was given by Gill and she helped me create my next appointment for 6 weeks time and navigate the situation well. The appointment itself was informative and very good. I believe there was a mix up with the lists for the day and it seemed to be that everyone just got confused with what appointments for me were needed to be rearranged/ cancelled. Everything was resolved quickly and calmly, and I thank everyone for their help in resolving this.

Enhanced Care Services Ltd.

Diagnostics & Testing, Emergency Medicine, + 10 more

Been feeling very unwell, anxious for a few days and by the Friday I realised it may be a UTI or kidney infection. I then panicked realising it would be difficult to get a GP appointment before the weekend. I then remembered I had heard about this new service, went on line, booked a same day appointment, easy, The centre was a little tricky to find but very clean and Professional. Dr Ben was engaging, listened carefully, did a urine dip and basic obs and prescribed antibiotics. For £80 an excellent service, this also took some pressure off the NHS. It has been 2 weeks now, feeling much better and probably avoided a hospital stay.. money well spent. I am myself an NHS worker so was able to get back to work fairly quickly to continue the battle !

Dr Oliver Denton

General Practitioner

Daleswood Health is like a breath of fresh air in the midst of health services in the UK. My GP tries to the best they can but frankly they just cannot be flexible and I'd spend visits trying to to fit in their calendar, leaving me waiting for a rushed 10 minute appointment only to then refer me somewhere else. Something had to change. I'm lucky enough that I can spend a little to get a great service and Daleswood Health really deliver exceptional service. My recent visit was for a mole removal. In and out within 50 minutes and the mole had been removed, fantastic service from Dr Oliver Denton and also not forgetting Mary on reception. So glad I've found them. Definitely my go to for health services and fully recommended from me.

Mr Samuel Rajaratnam

Orthopaedic Surgeon

Mr Rajaratnam performed my left knee replacement surgery 2 weeks ago. This was a follow up consultation having had staples removed from the incision made. All was well, he was pleased with my progress. I cannot praise Mr Rajaratnam and his team highly enough. He replaced my right knee very successfully in 2022. The procedure and recovery path on my left knee is going just as positively. I am extremely pleased with my progress. A totally professional experience. As mentioned previously I cannot commend Mr Rajaratnam highly enough. Thank you

Mr Zacharia Silk

Orthopaedic Surgeon

I have no words to truly express how wonderful Mr Silk is. Not only his professionalism as a surgeon but also his ability to explain everything in detail and have the time to really make his patients feel at ease. As a parent of a teenage daughter he really understood what are anxieties and concerns were and he spent time to consider all of this. Mr Silk is a credit to his profession and to the hospital and we could not thank him enough for all his support through our daughters journey.

Southside Medical Private Clinic

Child & Adolescent Psychiatry, Audiovestibular Medicine, + 7 more

I visited the clinic today with my elderly mother who is experiencing a number of health concerns. Dr Oates was kind professional and extremely thorough during the consultation. He made my mum feel very comfortable and explained everything very well. We now have a plan in place to move forward and feel more positive. We would definitely use the clinic in the future and would 100% recommend to others.

Dr. Gary Stiefel

Paediatrician

My little boy was referred to the hospital due to allergies and eczema and was seen by Dr Stiefel. Dr Stiefel was absolutely fantastic. He listened to everything I had to say and made me feel validated. He explained everything to me in great detail and left no stone unturned. I, and my little boy, are extremely grateful that we were seen by such a fantastic, caring doctor. Thank you!

Mr Gavin Macpherson

Orthopaedic Surgeon

Mr MacPherson provides everything a patient could want in a surgeon. He seemed eminently knowledgeable at every stage in the procedure. I felt he understood my condition exactly and knew how to remedy it. He filled me with confidence. He took time to answer my questions and visited me in my hospital room every day afterwards. I thought he really cared about me.

Dr Ayyaz Sultan

Cardiologist

Answers to my questions were excellent and clear. A learning for me would be to think broader about what questions to ask. After the call there were a few questions that I wished I’d thought about to ask. It would be useful if this was a prompt before the appointment. Overall the consultation conversation was open and very positive with a clear follow up plan

Dr Kathryn Taylor-Barnes

Cosmetic Doctor, General Practitioner

I have been seeing Dr Kathryn at Real You Clinic in St Margaret’s for Korean Glass Skin treatments. I have been really happy with her ‘ famous’ laser treatment and Mesotherapy and wrinkle softening. My skin has never looked as good. Her Profhilo is fabulous too. I have very high standards and fully recommend this excellent clinic and professional Doctor.

Dr Tsui Chin Ling

Dermatologist

My appointment was exactly on time. Dr Ling was lovely, she listened to me and was reassuring. She treated me there and then and I was only there for around 15 minutes. No waiting. Excellent service. Just a note: there are major roadworks directly outside the hospital so give an extra 10 minutes on your journey time when travelling to an appointment.

London Heart Practice

Cardiology

The whole process was excellent. Dr Linton was very kind, thorough and clear. He took time to explain everything and arranged for a serious of tests which were completed very promptly. The appointments were available at short notice which I appreciated. Overall and excellent experience.

Nuffield Health North Staffordshire Hospital

General Practice (GP), Imaging (Scans), + 4 more

Parking is excellent at Nuffield, staff on the ward were excellent and friendly. Pharmacist was particularly helpful. Post surgery care once discharged from the ward was also excellent when advice was sought. Food was very nicely served and reasonable quality

OCL Vision London

Cosmetic (Aesthetic) Medicine, Ophthalmology

I had a YAG procedure done by Allon Barsom. He and all staff in the clinic are super professional. All steps are explained in detail and I felt very at ease, as a couple of years ago when I had my cataracts done. OCL Vision is highly recommended by me.