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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I attended the Neurology Clinic at Cleveland Clinic, Portland Place London for a second medical opinion (covered by my insurance) and I had ALL medical reports with me. The booking process was straightforward, and the reception team were excellent—very responsive and professional, with great customer service. I also appreciated that the clinic arranged for my MRI images to be transferred ahead of my appointment, so the consultant would have access to my medical history. Unfortunately, I was very disappointed with how the consultation itself went. I came with up-to-date MRI scans (completed recently through an NHS neuroscience unit), along with relevant medical reports and test results. However, the doctor did NOT properly review my MRI images, stating they were “bad quality,” and instead suggested I pay privately for repeat MRI scans at Cleveland Clinic London 3Tesla MRI scanner (my all mri's were done on 3Tesla scanners). He also recommended another lumbar puncture, again privately, despite the fact that I have already had one. Overall, I left with the strong impression that the focus was on arranging further paid tests rather than reviewing the information already available and providing a clear second opinion. In the end, I did not receive any meaningful second medical opinion, no conclusions were offered, and I felt I had not been listened to. To be fair, Dr Wallace Brownlee was polite, kind, and his manner was professional. The neurological examination was fine. However, I still left without any explanation or diagnostic opinion, despite no recent change in my clinical picture that would obviously justify repeating tests before offering an assessment. Based on my experience, I would not recommend Dr Wallace Brownlee for someone seeking a genuine second opinion.

Mr Tom Holland

Obstetrician & Gynaecologist

Last year, I decided to see Mr Holland after experiencing several years of severe symptoms of what I thought the time was endometriosis or PCOS. I was quickly put ease when Mr. Holland was talking through various symptoms and next step plans, including a helpful referral for a urologist and scans. I didn’t feel pushed to go through a certain route and was carefully provided with all the risks that came with surgery - I was also listened to and that made me feel seen considering my symptoms. However, my surgery experience with Mr Holland and his team was absolutely exemplary from start to finish before my operation. I had various tests and one test came back. That wasn’t completely accurate so they encouraged me to come in and sort this out rather than leave it, on the day of surgery I always carefully walked through what was going to happen I had nurse advice and the care at the hospital that I received was 10 out of 10. Post surgery I wasn’t pushed out the door and was encouraged to begin my rehab firewalking and the nurse was close to be monitoring me. I wasn’t just left and following up I was I had regular checks and even post three months after surgery I had a consultation and was advised of appropriate next steps. I appreciate how scary this situation can be for young women, but I was always put it ease and no requests or question was too silly or small, now almost 8 months per surgery I feel like I totally new woman and that is all thanks to Mr Holland.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

This was a positive experience. Srijune was so very kind and helpful in my pre- treatment discussion, administration of anti biotic medication and questionnaire. She offered to hold my hand during the injection, made sure I was okay, ensured I had some tea and biscuits whilst waiting before I could leave and came to let me know that it was safe for me to leave. She also answered my call when I got home as I’d felt a cramp-like pain in my calf . Thanks Srijano Mr Jones was kind, genial, professional and as gentle as he could be with the procedure. He chatted to me during the procedure , telling me about the scan that was showing the fluid on/ around my knee and was happy to answer my question about what the fluid was that he was removing etc. He told me that I’d get a call from him in a few months time to check how I’m getting on rather than a face to face follow up. I was given assorted leaflets with exercises, ICRS registry , free online rehab programme and physiotherapists Charlie and Nick at the Better team . I was thrilled when I went to walk out of the hospital, to find that I was able to walk normally without any limping. Yes the anaesthetic was probably helping but it made me feel positive about the treatment . I expect it’ll be a little tender once that has worn off but fingers crossed all will be well .

Clarity - Coventry

Gastroenterology, Ophthalmology

After the first right eye cataract removal Mazen Tahhan gave me his telephone number and said to call him if I had a problem. I am a very keen insect photographer and found with the distance lens I could not see the camera screen clearly. I became worried about the impact on my ability to focus close up on insects. About 8 p.m. I sent him a text briefly outlining my concerns . He called me back immediately and listened carefully. I was even considering other options than the NHS lens and he kindly sent details of these. However he advised me to I stay with a close-up NHS lens to get as much light into the eye as possible. I followed his advice and am very pleased and very satisfied with the result. Sabina George

Equilibria Health

Psychology, Psychotherapy

I had the pleasure of working with Andrea for quite a long time after having a car accident. She took time to get to know me and what items I really wanted to work on. Each week we found ways that worked for me to express my self and through this she was able to give me amazing direction and grounding techniques to really help my anxiety in the car. I have not only used what we have learned together on the car but have pulled it into my everyday life. I feel lighter and happier. This was life changing for me and I’m so glad we were out together. I would highly recommend Andrea if you are looking for an understanding, empathetic and patient professional who is committed to helping you.

Professor Siôn Glyn-Jones

Orthopaedic Surgeon

I am extremely grateful to have been under the care of Professor Siôn Glyn-Jones. He is exceptionally knowledgeable and supported by a fantastic team. Everything was clearly explained at every stage - from understanding my condition, to the procedure itself, and through recovery. I was nervous, but he was consistently reassuring and made me feel completely at ease. I am, of course, very grateful for the positive outcome of my surgery, and I have no doubt that this is due in large part to his skill and expertise. I would recommend him wholeheartedly.

Dr Marinos Pericleous

Gastroenterologist

I recently had a consultation with Dr. Marinos Pericleous and cannot recommend him highly enough. The entire experience was excellent; he is incredibly friendly, professional, and thorough. During the appointment, he performed procedures with great care and took the time to explain every step. I was particularly impressed by how thoroughly he shared and explained my test results, ensuring all of my questions were answered clearly. I am happy to have found a doctor who balances clinical excellence with such a supportive bedside manner.

Dr Edward Nash

General (Internal) Medicine

Dr Nash had requested all my data from the Birmingham Hospitals and had read and fully understood the contents. He then asked me for many other details relevant to my condition and performed respiratory tests to make comparisons with my notes. He showed real interest in my concerns about my health. When I left the appointment I felt confident being in his care and had a plan arranged with him to proceed with the investigation of my lung condition.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

Staff and facilities were amazing. The only thing I felt could be improved was the food. Generally it felt like there was quantity over quality. I had overcooked fish. I selected a starter of prawn and avocado salad one day as I wasn’t overly hungry and was presented with a huge bowl of salad which was swimming in the dressing which wasn’t pleasant. As I say everything else was amazing I just expected the food to match the service.

Quality Dental : Worthing

Dentistry

Disappointed I had to wait 20 minutes for an appointment first thing in the morning, however everything else was positive. Waiting area and treatment room were both tidy and clean. Staff were friendly and professional. Some additional work required and dentist took me through options for treatment and resulting cost. Dental work was very good and pain free(!). Payment all completed to my satisfaction. Overall, a positive experience

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

My GP sent referral for RTN in January 2025. According to their announcement on the ADHD website, the waiting time was 8-9 weeks. Unfortunately, I was waiting couple of months. My assessment was done in October and on my outcome appointment, which was a year after, the 3rd doctor was involved a d decided to do one more assessment. Without prior arrangement or agreement. Poor customer service, dishonest administration.

Ms May Labidi

Orthopaedic Surgeon

I had an excellent experience. The medical team was highly professional and competent, and I felt comfortable and well supported throughout. I truly feel that I am receiving the best possible care, and I am deeply grateful for both the treatment and the consultation. The doctor is outstanding—extremely knowledgeable, kind, and clear in her explanations—and I genuinely feel very well cared for.

Mr Munawar Hussain

Obstetrician & Gynaecologist

I am extremely grateful for the care I received from Mr Hussain. He truly listened to me and made me feel heard at every step. His depth of knowledge, experience, and calm guidance gave us confidence and hope, and thanks to his excellent care, we were able to conceive. I highly recommend him to anyone looking for a compassionate and highly skilled consultant.

Dr Edward Cetti

Respiratory Doctor

Dr Cetti had reviewed my earlier scans so was able to pinpoint the issue with my breathing. After a week monitoring my peak flow I returned and he confirmed the diagnosis of asthma. I was very pleased the issue was sorted so quickly and he prescribed an inhaler and gave me clear advice about going forward. I am so grateful to him for his help.

Dr Sibu Varghese

Gastroenterologist

Dr. Varghese was very helpful in identifying one of the underlying causes of my condition. He was thorough, efficient, and prompt in his responses, always accommodating my convenience. He also made a timely referral when needed. I am very satisfied with the care I received and would definitely recommend him.