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Kingsbridge North West Hospital

Audiology, Cardiothoracic Surgery, + 29 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

HCA Healthcare UK Chelsea Outpatients

Cardiology, Diagnostic Pathway – Cardiac, + 3 more

Dr Laura takes her time to explain everything to me, and she even manages to teach me some medical stuff considering I am a medical student! She is always keen to involve my family and ensure I am fully supported. She has helped me navigate several gynaecology conditions that I have recently been investigated for and diagnosed with. She continues to follow up with me and ensure I am well looked after. She looks at me from head to toe and listens to each of my concerns, no matter what they are, with compassion. She is a true angel who I was blessed with to have as my doctor. I will always sing her praises she is truly phenomenal. I am beyond lucky to have her looking after me. She is my inspiration for when I graduate and become a doctor.

HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

It's two days since I had major surgery at St Hugh's hospital in Cleethorpes. I still find my eyes tearing up with gratitude at how well they have cared for me. Their consultants are of the highest calibre. And all the staff on the wards, from nurses through to the kitchen, are a joy to witness. Their happiness at work permeates through every nook and cranny. They have looked after not just my body, but my emotions and my dignity. Major surgery is always stressful, but the aftercare I had at St Hugh's has given me a headstart in my recovery. All credit too, to the wise and judicious management in the background. Only good managers could maintain a team who are so united and happy in their jobs. Thank you, thank you, thank you.

Dr. Piya Sen Gupta

Diabetes & Endocrinology Specialist

Dr Gupta is fantastic! I've been diagnosed with PCOS for years by my GP but her explanation helped so much to understand my condition more. She listened to everything I said, she asked so many questions to understand what is going in detail and then provided clear and easy to understand explanations. I felt heard and understood as she created such a safe space from the first moment I walked through the door. For the first time in years, I understand my options and what I can and should do to manage my condition. I would highly recommend her!

HCA Healthcare UK The Wellington Hospital Outpatients

General Practice (GP)

Unfortunately, the registration form I had completed online for the consultation seemed to have gone missing. The form that was presented had an address from over 30 years ago!! Not a good start, but thereafter things went smoothly. However, when an invoice recently arrived for a previous stress test and blood test, no account had been taken of the fact that I paid for the stress test on the day I took the test. Overall, there have been some administrative failings.

Core LDN

Pain Management, Physiotherapy, + 1 more

Britany was absolutely incredible. I am blown away by the extra lengths she went to, to research my condition and check with all the medics and then put together an appropriate plan for me. And for her help liaising with my health insurer. She was so thoughtful and caring - I have honestly never experienced anything like it. Britany went so far above and beyond. Thank you. And, I am now fully recovered from my frozen shoulder without surgery!

Mr Jae Rhee

Orthopaedic Surgeon

Extremely grateful to Dr Rhee for carrying out the operation on my rotator cuff repair and through his guidance and my exercise regime I have gained full mobility again and very minimal discomfort which will fade over time as I rebuild my shoulder muscles strength. As far as I am concerned I have received nothing less than a first class service and experience. Thank you for your skill as a surgeon and fixing my long standing shoulder issue.

Ms Anna Moon

Orthopaedic Surgeon

Firstly, 4 not 5 star for the last question only because there was a lot to take in and my hearing is not so good.Therefore I especially appreciated the follow-up letter. Ms Moon was pleasant, very easy to talk to, professional and extremely thorough, both in her questions and in her examination.At no time did she rush things. I am very much hoping that the subsequent investigations requested will lead to treatment to ease my problems.

Dr Vimalendran Ratheesh

General Practitioner

Dr Ratheesh is very professional, friendly and conscientious. After several consultations with other doctors (including NHS referral to private doctor) failed to identify the cause of the issue, he identified the cause and his perseverance ensured a repeat scan confirmed what had previously been missed. On phone calls and in face to face consultations he is very easy to talk to, with a relaxed professionalism that puts patients at ease.

Nightingale Hospital

Nursing, Nutrition, + 2 more

The team on the OCD ward incredibly kind caring and compassionate. It's like being part of a family, including the other 5 patients here. Although, it was challenging at times, I've learnt so much about my condition and I now realise that my beliefs does not necessarily mean it's true. If you're suffering with OCD and feel like you're alone or you have nowhere else to turn to, I highly recommend the Nightingale's 28 day inpatient stay.

Montrose Health Group

Psychiatry, Psychology, + 1 more

Grace waudby took my initial assessment on a video link she took her time and explained every and asked about everything. The assignment was supposed to be 30mins it took longer. When I went in for the viscual assessment she came and introduced herself again. Which was nice she did but never had too. That show me that she is very thoughtful and caring about my journey though this hard process thank you grace all the best in your future

Mr Anshul Sobti

Orthopaedic Surgeon

I had knee surgery and result outcome is fantastic, very good service, I am so happy My name is ###### really appreciate and very good result, I believe doctor is god for me, Mr Anshul sobti is very good doctor, every thing what he did is perfect, I am very happy that I choose this hospital and mr Anshul sobti because this is perfect result is more than i think, thanks Mr Anshul sobti 🙏🙏🙏🙏

Harley Street Hearing

Audiology, Ear Care

The team at Harley Street Hearing are well organized and friendly. They also communicate and reach out well with their 'Hear Say' newsletter which contains useful information to support people with hearing loss. They also hold networking events so we can meet and be inspired by others that are also experiencing hearing loss. They have built a constructive supportive community.

Mr Edward Powell-Smith

Orthopaedic Surgeon

This was my follow up appointment from an operation several weeks ago. The consultation was detailed and Mr Powell-Smith explained everything in such a clear and informative manner, allowing time to discuss any concerns that I had. His procedure has healed quickly and beyond my expectations. I must state that he is one of the best specialists that I have seen.

Mr Angelos Assiotis

Orthopaedic Surgeon

Dr Assiotis was excellent; very knowledgeable and took the time to clearly explain my condition, the available treatment options, and any potential recurring issues I should be aware of. I truly appreciated the thoroughness and clarity—he made a difficult situation much easier to understand. Thank you.

Dr George Bownes

Sport & Exercise Medicine Doctor

I have been so fortunate to be seen by Dr. Bownes. I was devastated when my Achilles injury happened but he has been always calm and he helped me mentally and physically. Still it will take some time to heal complete but I have a peace in my mind knowing that he is there if something happens.