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Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

Appalling aftercare!! In as an overflow NHS patient. Had major surgery. Nurse refused the doctors requests in the morning. When discharged later that day the nurse still refused what the doctor asked for. The doctor had to be firm in saying what the nurse had to do as it was on the surgeons notes! The nurse reluctantly did it in the end but only half a job. The nurse left ouzing burn scars after removing dressing and didn't tell me until i put my clothes on and the material was catching on them. My husband got him back and he said "Yes i saw that!". Did nothing or aplogise. No empathy at all. I had 2 nurses come to my home that evening to sort out the burns and dressing on my surgical areas . Nightime was very little aftercare. Catheter was overflowing in the night. No one seemed to know what was going on in regards to your medical notes. Food was appalling dried up and burnt. No snack trolley inbetween meals. Awful experience. Couldn't wait to get out of there. Was I treated differently because I was in there last request as an overflow NHS patient. I was meant to be going to Birchington ward for my recovery. A complaint will be going in! The doctor said twice to have medication prescribed to the nurse and he would not do it so I came home with no painkillers and was told to go to a chemist after major surgery. Lack of care. No bedside manners.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

From beginning to end what a warm and comforting environment. I don’t think the people that make the difference always get the feedback they deserve. Mr Basu was extremely kind and even referred to my dad in his call as he’s just passed away and I’d mentioned him. Sarah gascoigne from my initial call to book me in for my vacuum assisted biopsy I’ll add I suffer with anxiety and even though dreading it her personality and the way she spoke to me on email calls and holding my hand / leg lol just made the process possible. Shamima was also so kind and supportive and finally Dr Telesca you were so lovely and approached me in the best way possible so professional yet warming and just made me feel it was going to be ok. Thank you dream team! Take care hope you get to see this and all your bosses praise you as you should be in what is such a scary place for the patient to be. Take care.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

All staff, from reception to nurses and surgeons, I found to be friendly, courteous, helpful and professional. I was generally rather nervous about the whole process, this being the very first time I experienced any form of surgery or a stay in hospital. However, I was treated with the utmost respect and understanding and felt well advised at all times, allowing me to make informed decisions at my own pace, without being pressured. I had to wait a bit longer than I had anticipated for surgery but by comparison to the NHS, it was efficient and slick. It is early days to comment properly on my shoulder replacement but things are progressing well although slowly and I am hopeful for the future.

Dr. Mohssen Chabok

Cardiologist

My first consultation with Dr Chabok was in April 2025. He performed an angiography in May, and rather than putting a stent in at the time of the angiography, explained the two options that I had for further treatment. He was of the opinion that a bypass was a better long term solution for me and recommended the surgeon that did the procedure in June. My last follow up consultation was a few days ago. I found Dr Chabok to be very polite, patient, sympathetic and articulate. He answered all my questions in a clear understandable manner. I am fortunate that I have a cardiologist that I will always refer to, and recommend him whole heartedly. Pun intended.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

The surgery itself went very smoothly with an epidural and sedation and post-op the care was thorough and well co-ordinated. I'd been forewarned that it was a painful operation but still I needed to experience this first hand. With the kind support of family and friends (they formed a 'I Love my New Knee' Whatsapp group to liaise with one another) my good recovery has taken me by surprise. The hospital was totally 'there' for me with any enquiries. I'm so grateful to have had this opportunity for such prompt 'no fuss' surgical care with a fabulous hospital experience. Thank you.

IVF Matters Fertility Clinic

Fertility Medicine

We cannot thank IVF Matters and Dr Irfana Koita enough for the care, support, and professionalism we’ve experienced throughout our journey. From the very beginning, Dr Koita made us feel listened to, understood, and genuinely cared for. She explained everything clearly, answered every question with patience, and always reassured us when things felt overwhelming. The whole team at IVF Matters were welcoming, compassionate, and incredibly supportive at every step, which made such a difficult journey feel manageable and hopeful.

Spire Parkway Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 16 more

The care shown by the whole team, from the Anaesthetist, Consultant, Theatre team, Nursing staff, to the lovely ladies who delivered tea and biscuits, was exemplary. I felt very cared for by everyone who was part of my admission, which made a stressful experience so much easier. A particular shout out to the lovely Donna, who went above and beyond with her kindness and support. Thank you Spire, you felt like a very safe pair of hands.

LDN PHYSIO | Old Street

Physiotherapy

Harry was AMAZING! He listened and then treated my shoulder so well. He explained everytging he was doing and what I need to do very clearly. Harry deffo knows what he is doing and it comes across when treating my shoulder. A BIG FIVE STAR from me!! Harry was recommended through a colleague and I will deffo highly recommend Harry too! I couldn’t ask for a better service❤️.

Gynae Expert

Obstetrics & Gynaecology

I would really recommend the Amara clinic. Miss Henderson was really understanding and very thorough as we discussed all the problems that I was experiencing. It was so refreshing to have the time to talk and not to feel rushed and feel that I was being listened to. Such a different experience from feeling like you’re being dismissed at the GP surgery.

Dr Bhavik Modi

Cardiologist

Since Dr Modi did the stenting procedure, my symptoms have disappeared altogether. I cannot believe I was walking around with the symptoms wondering whether they were coming from my heart. I’m so grateful for the treatment he’s given to me and I’m very lucky to have sorted his advice. I wouldn’t hesitate to recommend to anybody. Thank you so much.

Mr Khalil Razvi

Obstetrician & Gynaecologist

My journey started during the height of Covid. Being told you had Cancer was devastating. Mr Razvi was very optimistic, supportive and compassionate. He performed the surgery, there were no complications. I had follow up appointments and was recently discharged after the 5 year mark. He is an excellent and professional specialist.

Mr John (Ian) Jenkins

General Surgeon

Our son had a total excision of colon and ileorectal anastomosis and we would like to express our deep gratitude for the extraordinary care we have received from Mr Jenkins. It was a very stressful time for the whole family and Mr Jenkins made it so much calmer and easier for all of us. Thank you very very much.

Mr Sunil Kumar

Urologist

I Was given time to explain and discuss current symptoms. examined and assured all should settle based on his overall knowledge and experience in similar situations concerns/ issues to my own . Advise on current meds ( like GPs ) and my own thoughts - along with forward plan made perfect sense.

Mr Peter Dacombe

Orthopaedic Surgeon

I have had the best care with Mr Dacombe and the hospital teams, that have looked after me. From my initial appointment with the consultant, through to scanning, theatre, nursing and physiotherapy, I’ve been looked after so well, that my time within the hospital has been nothing short of amazing.

Professor Siôn Glyn-Jones

Orthopaedic Surgeon

I travelled a long way to see Prof Glyn Jones, having had the pleasure of his expertise in the NHS some years previously. I have had a lifetime of orthopaedic problems (the type Oxford Hip specialise in) and his bedside manner, knowledge and expertise are exemplary in my opinion.

Dr Rachel C Jones

Psychiatrist

Dr Jones always takes into consideration my preferences as opposed to just prescribing me with a higher dose - even though she truly believes that is what will work for me, I prefer to gradually build up, and she is very accommodating and respectful of that.