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Kingsbridge North West Hospital

Audiology, Cardiothoracic Surgery, + 29 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

GenesisCare Birmingham

Oncology

Upon arriving at Genesis care I was impressed by its warm, friendly and immaculate environment. The little touches like a jigsaw for patients to work on and the endless offers of coffee and biscuits were appreciated. The Staff and radiographers were incredibly professional and so very pleasant. They quickly put my mind at rest. They were really focused on making sure I was ok during the whole treatment journey. While undergoing treatment I got to meet a Penny Brohn counsellor which was very much appreciated as cancer and its treatment can be a very challenging time. Last but not least the addition of a fleet of drivers that took me to every appointment, waited for me, and drove me home was a real comfort. The drivers, like all the staff, were so friendly and chatted to me in a way that relaxed me and helped me feel calmer upon arrival. Cancer is a tough journey but everyone at Genesis Care made it much easier in so many ways. I cannot recommend the entire team, that make it work flawlessly, highly enough.

TCM Healthcare Fertility Clinic

Diagnostics & Testing, Fertility Medicine, + 1 more

I reached out to TCM after I was told that I had a very low AMH and AFC and that I would likely go through early menopause. This caused me a lot of stress as I had always had regular periods and had never considered that I may have fertility troubles. Prof Au talked me through my results and educated me on AMH as a poor predictor for menopause. He advised me that I would need further bloods to fully assess my fertility and I was able to request them from my GP. Following this he reviewed my bloods with me again, without charge, and advised me that everything was normal and I did not need to be seen at TCM. I am very grateful for all the help, support and education. Thank you!

Dr Jonathan R Richard Katz

Diabetes & Endocrinology Specialist

I have been managing a slightly underactive thyroid and very high levels of TPO antibodies for just over a year. Dr Jonathan Katz is an incredible endocrinologist. He helped me so much during my pregnancy with managing levothyroxine doses and went above and beyond to get back to my enquiries with helpful information. I’ll be seeing him again in the new year and highly recommend him to anyone looking for a consultation regarding hormones, in my case, particularly for thyroid conditions.

Dr Muhammed A Ottayil

Paediatrician

We recently saw Dr Ottayil for a review of my daughter’s migraines and how things have been recently. Dr Ottayil has been a great paediatrician for my daughter. He always takes the time to listen carefully and never rushes through appointments. What really stands out is how clearly he explains everything, making sure my daughter understands what he is saying and that she feels comfortable. His calm and caring approach is appreciated, and we feel very supported under his care.

Mr Duncan Avis

Orthopaedic Surgeon

Mr Avis was so thorough with the investigation- upon separation of the shoulder issue from my wrist /hand issue he was proactive to arrange the intervention with cortisone injections on the day of my consultation which was transformative given my work schedule the following 2 weeks - I could not be more grateful. He has been incredibly pragmatic and empowering to give me all the options with risks clearly outlined to make an informed choice. He is brilliant.

Kernow Psychiatry

Psychiatry

From start to finish it was a worthwhile experience, we were made to feel welcome and Jemma helped us to feel at ease by her warm gentle approach. Even though we were anxious about the assessment, we were able to trust that Jemma knew and understood how my daughter was suffering and her knowledge was evident by her questions and responses. My daughter broke down in tears at the end of the assessment because at last someone understood and validated her

Montrose Health Group

Psychiatry, Psychology, + 1 more

Grace waudby took my initial assessment on a video link she took her time and explained every and asked about everything. The assignment was supposed to be 30mins it took longer. When I went in for the viscual assessment she came and introduced herself again. Which was nice she did but never had too. That show me that she is very thoughtful and caring about my journey though this hard process thank you grace all the best in your future

Dr Niall Keenan

Cardiologist

I have unfortunately had to consult far too many medical professionals over recent years and Dr Keenan stands out from the crowd. His warm “bed side manner” / exemplary patient communication skills and genuine caring attitude are second to none. His advice with a holistic perspective has helped give me piece of mind. I would whole heartedly recommend him to anyone who needs a cardiologist.

Miss Jessica Preshaw

Obstetrician & Gynaecologist

Miss Preshaw was very thorough and kind during the appointment, she took her time and explained everything clearly, asking lots of questions to help establish the root of any problems. The consultation was exceptionally thorough and I appreciated the doctor’s thoroughness and gentle manner. She went above and beyond to try and solve the problem in the same appointment.

Nuffield Health Chichester Hospital

Dermatology, General Surgery, + 6 more

I had an appointment with Mr Moss today and was really impressed with the care I received. He took the time to explain everything clearly, answer my questions, and reassure me about my recovery. His thorough, professional approach always gives me confidence. I left feeling well looked after and very grateful. Highly recommended.

Nuffield Health Leeds Hospital

Orthopaedic Surgery, Allergy Medicine, + 26 more

Leeds Nuffield Hospital has a calm and welcoming atmosphere. The hospital is spotless, and all the staff were friendly and reassuring throughout our visit. Our daughter was an inpatient for the day, and the ward was relaxing and very comfortable. A really positive experience overall.

Mr Ahmad Sayasneh

Obstetrician & Gynaecologist

The treatment provided by Mr Sayasneh was personalised to my experience of endometriosis and it's effects on me both physically and emotionally. I was listened to, offered advice and options with full explanations. I was put at ease and left my appointment feeling very positive.

Dr. Sally Nicholson

General Practitioner

Dr Nicholson was really fantastic. She listened carefully and noted all my ailments and, after thorough checks, gave me some answers and suggested next steps. I've been struggling for a while and it was great to have someone consider that some of my issues might be connected.

Mr Claudiu Hoban

Sports Therapist

I highly recommend this physiotherapy clinic. All the staff are very friendly, and Claudiu was especially kind and supportive. He helped me recover at a time when I thought I would never be free from pain again. Thanks to his dedication, I can now move comfortably once more.

Vision Scotland Glasgow

Health and Social Care, Ophthalmology, + 1 more

Fantastic experience Optometrist Sarah was amazing very reassuring and Mr Mantry was great felt in very safe hands. All staff lovely clinic spotlessly clean everything was explained in very clear detail and daily videos have been very helpful