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One Hatfield Hospital

Audiology, Cardiology, + 21 more

I would like to begin by acknowledging the excellent care I received from the doctors during my first visit. Both clinicians went above and beyond, and I felt genuinely supported by them. Unfortunately, this high standard was not reflected in my interactions with the reception and administrative staff. After my consultation, the doctor provided me with a ticket for my next appointment and advised that, in the meantime, I should attend the imaging department for an ultrasound. When I arrived at imaging, the staff were dismissive and informed me that, because I was an NHS patient, they would need to write to my GP for a separate referral. I explained that the doctor had instructed me to have the ultrasound the same day. The staff member responded that if I waited in reception, she would speak to the doctor, adding that “quite often they don’t know how things are done.” I waited for an hour with no update. When I approached the desk to ask for news, the staff member replied, “I’m sorry, I forgot all about you,” and said she would speak to the doctor immediately. After she finally did so, the situation changed dramatically: I was suddenly offered an ultrasound appointment for 11:30 a.m. that same day — just an hour and a half later. It was clear that once the doctor became aware of the issue, the department acted quickly and efficiently, which I appreciated, especially as I live only ten minutes away. The ultrasound itself was carried out professionally, and the doctor performing it was excellent. He explained everything clearly and asked when my next appointment was. When I told him it was scheduled for six weeks later, he advised me to return to the main reception and request an earlier appointment, as his report would be completed that same day. However, when I approached reception, I was dismissed outright and told, “Doctors make appointments six weeks in advance — it is what it is.” Additionally, there was no record of my attendance on their system, only an appointment dated 23 March 2026, which, by their own admission, belonged to a different patient entirely. On reflection, while staff may appear polite on the surface, the reality of my experience was the opposite. The inconsistency, dismissiveness, and lack of coordination created unnecessary stress and undermined the otherwise excellent clinical care I received.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Appalling aftercare!! In as an overflow NHS patient. Had major surgery. Nurse refused the doctors requests in the morning. When discharged later that day the nurse still refused what the doctor asked for. The doctor had to be firm in saying what the nurse had to do as it was on the surgeons notes! The nurse reluctantly did it in the end but only half a job. The nurse left ouzing burn scars after removing dressing and didn't tell me until i put my clothes on and the material was catching on them. My husband got him back and he said "Yes i saw that!". Did nothing or aplogise. No empathy at all. I had 2 nurses come to my home that evening to sort out the burns and dressing on my surgical areas . Nightime was very little aftercare. Catheter was overflowing in the night. No one seemed to know what was going on in regards to your medical notes. Food was appalling dried up and burnt. No snack trolley inbetween meals. Awful experience. Couldn't wait to get out of there. Was I treated differently because I was in there last request as an overflow NHS patient. I was meant to be going to Birchington ward for my recovery. A complaint will be going in! The doctor said twice to have medication prescribed to the nurse and he would not do it so I came home with no painkillers and was told to go to a chemist after major surgery. Lack of care. No bedside manners.

Dr SW Clinics

Cosmetic (Aesthetic) Medicine

Dr SW Clinics delivers outstanding care from start to finish. Jemma, my patient advisor, has exceptional, positive warmth and care. Nurses Tamas and Shiji are highly professional, wonderful, incredibly supportive and attentive. Voytek the medical trainer exudes confidence. Dr. Wakil, my treating clinician, meets with the professional warmth, care and consideration, one would expect. He is clearly passionate about his work; which he takes pride in. Taking the time to listen, advise, explain. He has personally delivered expertise, giving me results far beyond what I ever imagined. Led by the most vibrant, efficient, caring, manager, Alicia, the whole team surprised me with a birthday cake, candles, and flowers, turning my visit into something genuinely special. Their kindness, professionalism, and attention to detail make this clinic an easy recommendation for anyone seeking excellent care and the most outstanding results.

Mr Tony Chalhoub

Obstetrician & Gynaecologist

Tony performed a very complex robotic myomectomy and endometriosis excision. There were 10 fibroids present the largest of which was 14 x 14 cm. Before I was referred to Tony I was really worried about what all of this would mean for my fertility but I left the surgery with great outcomes with my fertility preserved and am now feeling better than I have in a very long time. Tony took the time to explain everything in great detail and goes above and beyond to ensure his patients are doing well. I feel very grateful to have been referred to him in one of the most challenging experiences of my life. Thank you!

Mr Philip Robinson

ENT Surgeon

My appointment with Philip Robinson couldn't have gone better. I went to him as a singer with issues about my throat - roughness and some minor issues caused from previously singing through a cold. He gave me a laryngoscopy then and there during our initial consultation, prescribed my some medication, and referred me to a speech therapist. His avuncular manner and friendly dispossession helped put me at ease, and he explained everything to me in layman's terms, helping me understand the best course of action for my vocal challenges. Additionally, he removed some unexpected hard wax build-up in my ears.

Ms Natasha Kilian

Physiotherapist

Dear Natasha, Thank you for your brilliant service, as always. I always feel so relieved after our sessions. I used to be unsure about physiotherapy and had tried several physiotherapists before, but you have completely changed my opinion. When my doctor referred me to you, he was confident that I would be satisfied—and he was absolutely right. I will now be his mirror copy in recommending you to others. Thank you so much for helping me regain my strength and confidence. I am truly grateful for your support and encouragement.

Dr. Kit Wu

Neurologist

Dr Kit Wu has been exceptional. In just three months, she has thoroughly investigated my condition and identified that my long-standing symptoms, previously diagnosed as "migraine" was actually the result of a stroke. I am now receiving the preventative treatment and clinical support that had been missing for the past few years. Dr Wu is approachable, listens carefully, is highly thorough, and has excellent clinical connections. I am extremely grateful for her professional care and expertise.

Spire Parkway Hospital

Cosmetic (Aesthetic) Medicine, Dentistry, + 16 more

The care shown by the whole team, from the Anaesthetist, Consultant, Theatre team, Nursing staff, to the lovely ladies who delivered tea and biscuits, was exemplary. I felt very cared for by everyone who was part of my admission, which made a stressful experience so much easier. A particular shout out to the lovely Donna, who went above and beyond with her kindness and support. Thank you Spire, you felt like a very safe pair of hands.

The Lister Hospital, part of HCA Healthcare UK

Cardiology, Cardiothoracic Surgery, + 12 more

My experiences at the Lister hospital were generally positive. The facilities are clean and modern. The wait time was variable but generally ok. There wasn't much continuity in the nursing and sonography staff I saw which is a shame, and the quality was variable, but in general most of my experiences were with skilled and knowledgeable staff. On a few occasions I wasn't entirely confident in the nurse or sonographer treating me.

Ms Sonia Chachan

Obstetrician & Gynaecologist

I had a consultation and an internal ultrasound with Dr Chachan, and she was incredibly kind, gentle, and reassuring throughout. She made me feel completely at ease and even brought some humour into the appointment, which really helped and made the experience much more comfortable. She is clearly very skilled and knowledgeable, and I felt I was in excellent hands. I would 100% recommend her.

London Orthopaedic Clinic (TLOC)

Diagnostics & Testing, Hand Therapy, + 10 more

This was an excellent experience from the moment that I entered the building. Reception and admin staff were efficient, helpful and friendly, both at the entrance level and then later at the consulting rooms. The premises were uncluttered and immaculate. Diagnostic equipment was first-class. The consultant was excellent, approachable and understanding and explaining everything clearly.

Mrs Supriya Bulchandani

Obstetrician & Gynaecologist

Dr. Bulchandani was incredibly knowledgeable and took the time to really listen to my concerns. She explained all of my options clearly and made sure every question I had was answered. Her caring and compassionate approach made me feel comfortable and reassured throughout the appointment. She is a warm, kind-hearted doctor, and I truly feel safe and confident in her care.

The London Clinic

Geriatric Medicine, Haematology, + 13 more

I receive my chemotherapy at the London Clinic, the staff are very friendly, caring and helpful. They always explain and check the treatment they are providing. They make sure I’m comfortable as my treatment can take all day. The Doctors / Nurses are knowledgeable and listen to your concerns or queries. I feel well looked after on the day of my treatment.

Cambridge Heart Clinic

Cardiology

My appointment was very straightforward, useful and efficient, the only negative issue was finding my way to the clinic! I tried the suggested approach on your website from Robinson Way up a narrow, dead-end road beside the Rosie, but eventually found the route was inside the Rosie itself, which I determined by asking staff in various locations.

Mr Stefan Weitzel

Orthopaedic Surgeon

From the first time of meeting until I had my follow up at 6 weeks post surgery i found Mr Weitzel very profession and understanding. He explained precisely what he was going to do, what to expect and what to do post surgery. He performed two full knee replacements on me and I have no hesitation in recommending him to anyone needing surgery.

Mr Sujith Konan

Orthopaedic Surgeon

Calm, clear and quick diagnosis which we very much appreciated. Mr Konan is professional and yet has an easy manner exuding confidence but not arrogance. He also did a superb job on my husbands ACL reconstruction and now sadly we are back with our son who he advised superbly for ACL reconstruction.