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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Fitzrovia Suite

Obstetrics & Gynaecology

We chose Fitzrovia Suite as its part of big NHS hospital in case of any unexpected emergency, it made us feel comfortable being just 1 floor away in case anything happens. The team is wonderful and professional able to create a sense of safety and calm in those moments before and after birth. They were supportive during one of the most vulnerable and delicate experiences a woman can go through, offering practical tips, guidance, emotional support and truly personal care at any hour, for any question or request we had. Midwifes supported us looking after our baby so we can get some sleep waking us is time for feeds, meds and breastfeed support. The midwifes were also available on WhatsApp after the birth, which was incredibly helpful. There is so much information to process when you’re discharged home, and having the ability to ask follow-up questions and get quick clarifications made a huge difference for us. Facility itself is clean, catering is nice, rooms were comfortable, branded toiletries are provided -great experience.

Spire Montefiore Hospital

Dermatology, Breast Surgery, + 17 more

I had my hysterectomy 2.5 weeks after my initial consultation. My bleeding was so heavy that between Mr Pakarian and his amazing PA Emily, they managed to squeeze me in before Christmas. I saw him on my 6 week follow up and he said it was all a success. He said the fibroid was still there and that my previous treatment had not been effective at all. And he wouldn’t have recommended it in the first place as the fibroid was so big. He has now rectified the mistake and even apologised for the previous consultants error. He kept me informed the whole way through my time with him in letters to me and my GP and has said I can contact him anytime if I have any problems. I had the operation at Goring Hall and my consultations at Montefoire. Goring Hall were amazing and looked after me so well. It was like I was in a hotel. I can’t speak hugely enough about the staff I have encountered on this journey. And I am hugely grateful and appreciative of all the help and care I received.

Mr Sarmad Kazzaz

Orthopaedic Surgeon

I could not fault Mr Kazzaz both in consultation and the operation itself. He was clear re the challenges and limitations of the operation and was extremely flexible in meeting tight timelines. I have also been left with a very neat scar, so couldn't ask for more. With the speed of the procedure, I did not feel in hindsight that I was fully aware of the recovery process, times, needs etc and do not recall a detailed discussion about it but perhaps did not ask the right questions!!

Mr Nawar Abdulsattar

Orthopaedic Surgeon

From the moment I saw ,Mr Abdulsattar he put me at ease He explained everything in a way I understood. On thd day of the operation I was nervous as to be expected. But again I was felt at ease from Mr Abdulsattar & his team. My knee has healed well , & I am walking & bending my knee. So much better than before the operation I have been given my freedom of movement again & can now walk without pain Thankyou Mr Abdulsattar

Tajmeel Clinic

Anaesthetics, Cosmetic (Aesthetic) Medicine

During my most recent visit, Dr Khalil carried out a thorough hair transplant check-up, carefully assessing progress and results. We then discussed the option of PRP treatment as a potential next step to further support hair health and optimise long-term outcomes. The review was calm, professional, and reassuring, and the team at Tajmeel Clinic made the experience smooth and comfortable throughout.

Deben Private GP Services

General Practice (GP)

I had a septic a septic finger. It was a Saturday morning. Pharmacy would not provide antibiotic cream without seeing a GP. No NHS GP available. Rang Deben healthcare and Dr able to see me within half an hour. Dr was very thorough and carried out a small procedure. Issued a prescription for antibiotic cream.

Mr Joseph Sinnott

ENT Surgeon

Mr. Sinnott is an excellent listener, and communicates clearly, with a very pleasant, welcoming professional manner. His technical expertise and knowledge is obvious, but he is also empathetic and compassionate. I really appreciated his advice and the respectful way he treated me as a patient.

Ms Lisa Jagan

Ophthalmologist

I had two previous procedures on the same eye with little success. Once Doctor Jagan became my doctor all has gone very well. she was very gentle, and the experience was great very little pain, and recovery was very good. I am so pleased I was able to find such an amazing practitioner

Mr Robert Marston

Orthopaedic Surgeon

With Robert my bad right knee has been managed without any surgery so far. Hyaluronic acid injections have worked well for me so far for 3 to 4 years. Eventually I may need a partial knee replacement but not yet. Robert is always professional and answers any questions etc

Mr Irshad Shaikh

General Surgeon

Absolutely fantastic doctor, very professional with a great bedside manner, and sense of humour. Professor Shaikh is highly knowledgeable in his field and breaks down the plan of action before executing with precision and care. Thank you Professor Shaikh !

Dr. Derek Ho

Ophthalmologist

My cataract operation at Spa Medica took place few months ago. The experience was faultless and and Dr. Ho was friendly, informative and professional in every way. I could not hesitate to give full recommendations of him to anyone seeking his services.

The Doctors Lounge Northwood

General Practice (GP)

Dr. Neha Tenna is superb, she has excellent listening skills and it very approachable in her manner. Easy to talk to and with a no nonsense response. I found her to be one of the best practitioners I’ve dealt with in many years. Highly recommend her.

Essex Private GP

Cosmetic (Aesthetic) Medicine, Diagnostics & Testing, + 2 more

Dr Eka, had the best manor with my 3 year old little girl. She doesn't like new people and he got her to warm to him super fast. He addressed our concerns with compassion and explained everything in a simple manor to an anxious mum! Thanks again

Lanarkshire Private Clinic

Diagnostics & Testing, General Practice (GP), + 6 more

Can't thank guys at Lanarkshire Private Clinic enough for arranging my MRI scan at such short notice. Results back within 24 hours and I can finally draw a line under what was causing my pain. Again thanks very much.

Mr Mark Farrar

Orthopaedic Surgeon

I found the experience not unpleasant and found explanations all extremely helpful and easily understood. The nursing staff were excellent and very supportive and I give them a lot of credit for my recovery.