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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Duality Healthcare NI

Audiology, Diagnostics & Testing, + 5 more

I booked and paid for a private online consultation with Dr Vinesan Naidoo regarding persistent hyperprolactinaemia confirmed on blood tests (monomeric prolactin approx. 590 mIU/L; total prolactin approx. 704 mIU/L) with ongoing symptoms including low libido, low energy, anxiety, poor sleep and mood issues. This appointment was extremely disappointing. From the start, I was interrupted repeatedly and not allowed to explain my symptoms properly. The doctor quickly dismissed the issue as “physiological” and “not a medical concern” despite clearly abnormal blood results and clear symptoms affecting my quality of life. What I found most frustrating is that he seemed to assume he knew better than I do about what I’m experiencing, essentially implying that raised prolactin at these levels cannot cause symptoms — even though it is well known that prolactin elevation can affect libido, mood, energy and sexual function in men. There was no structured assessment and no clear plan. The consultation did not cover: possible causes of raised prolactin repeat testing plan (fasting, stress-controlled, early morning) medication/supplement review endocrine referral pathway whether pituitary imaging should be considered if prolactin remains elevated As a patient paying privately, I expected a professional, thorough medical discussion. Instead, I felt dismissed and rushed, and left with no help, no reassurance, and no next steps. I cannot recommend this doctor based on my experience. I paid for a medical consultation, but what I received was an opinion with no investigation, no plan and no clinical value.

Mr Dylan Griffiths

Orthopaedic Surgeon

I recently received treatment under the care of Mr Dylan Griffiths, and I couldn’t be more impressed. He took time to listen &, explain my condition clearly, and discuss treatment available. He arranged my procedure in the imaging department. The consultant radiologist Dr George was also excellent, he explained everything clearly & I felt supported and well-informed throughout. Thanks to both for their skill and guidance, I’ve made a fantastic recovery and feel genuinely grateful for the quality of care. I would highly reccomend .

Dr Sajjad Rajpar

Dermatologist

I had treatment for severe rhinophyma. I consulted with Dr Rajpar who explained the treatment in detail. The treatment was carried out about 2 months later and Dr Rajpar and his staff were extremely caring and considerate. The procedure was done with CO2 laser. The lovely staff even called for and escorted me to my taxi ensuring I got home safely. I was asked to send daily pictures until I had healed. The results are outstanding and my life has been truly transformed.

Dr Palash Barman

Cardiologist

This was the follow up having had a heart pacemaker fitted on 12 December 2025. All the test results indicate the implant is working well and I have had no further incidents of the previous problems. Dr Barman explained further technical aspects of the device regarding the operation of the device during the periods of atrial fibrillation. He is willing and able to give reassurance when a patient is concerned about any aspects of the procedure that has been performed.

Professor Vaibhav Modgil

Urologist

The best decision I have ever made! Thank you to Professor Modgil who has been amazing throughout. I've been very reluctant over the last few years to deal with my tight foreskin and I wish hadn't. The procedure was painless, even after a few days whilst healing. Professor Modgil and his team have been brilliant. I highly recommend anyone who has the same issue to speak to someone like Professor Modgil. His calm approach made everything very easy for me.

Mr Alex Townsend

Podiatrist

After a frustrating year with an ankle injury sustained playing football, seeing Alex at PSM has been great. Alex provided a detailed analysis of my gait and took a 3D scan of my foot to create orthoses customised to me. He also clearly explained what was going on with my ankle and how it can get better, having done a number of tests to pinpoint the issue. Highly recommend Alex for anyone struggling with a foot-related sports injury.

Professor Vikas Malik

ENT Surgeon

I can’t say enough great things about my surgeon Mr Malik and the care I received for my sinus surgery. He was professional, knowledgeable, and took the time to explain everything clearly, which really helped ease my nerves. The procedure went smoothly, and my recovery was better than I expected. I’m breathing so much easier now and feel a huge improvement. I’m truly grateful and I highly recommend Mr Malik.

Mr Pranab Sinha

Orthopaedic Surgeon

My knee condition was very rare and certainly needed a clear thought and the best solution but throughout my process I was made clear on what to expect and that I was going to be fine. I was in good hands and the very next day I was already up and walking even without crutches and within 5 weeks walking upstairs which I had not done for 2 years. Can’t say thank you enough to this incredible surgeon.

Mr Ian Hunt

Cardiothoracic Surgeon

From the first appointment Mr. Hunt was clear in his orientations regarding my surgery. Communication was precise and helped in the final decision for a full lobectomy. Surgery was undertaken successfully with no complications and all follow ups have been conducted courteously and professionally. Mr. Hunt and his team have at all times showed dedication in my treatment.

The Lister Hospital, part of HCA Healthcare UK

Fertility Medicine, Orthopaedic Surgery, + 12 more

I had a wonderful day at the Lister Hospital being looked after beautifully before and after my hip procedure. Janette, my nurse couldn't have been friendlier or more reassuring, the food I had was very good and fresh, and then to have a little sprinkling of reflexology on the 'menu' was icing on the cake! All in all a great experience.

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

Kind, courteous and helpful staff and colleagues from start to finish. Easy to find the clinic with free parking on site. No disabled parking that I could see, but may have missed it. Decent tea and coffee facilities and comfortable waiting room. Lift access available and reading material available plus wifi.

Lantern Clinic

Diagnostics & Testing, General Practice (GP), + 3 more

Dr K was very informed and explained results and how to move forward very well. The staff are empathetic and very helpful and you definitely don't feel as if you are wasting their time and need to get off the phone because you are holding up a queue. Everything an old fashioned GP service used to be.

Spire Liverpool Hospital

General (Internal) Medicine, Cardiology, + 17 more

The doctors and nurses were very helpful on the day of surgery and were extremely friendly, helping to settle my nerves beforehand. They also had me practice using crutches, including going up and down stairs, to make sure I was capable of getting around during the two weeks I was non-weight-bearing.

Deanbrook Practice

General Practice (GP)

The Receptionist was smiling and helpful with filling in form. Also, most welcoming, the heater above the main entrance door was much appreciated in this cold weather. Dr Kate Bailey was kind, considerate and not at all rushed and sent follow up within hours regarding the next step.

Spire Bushey Hospital

Weight Loss & Bariatric Surgery, Breast Surgery, + 30 more

All the staff were absolutely lovely. I felt perfectly monitored and like I understood all the processes. There was ample time for questions and answers were always given well. The whole process was very smooth and easy to understand. It felt very supportive.