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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I had booked an echocardiogram with a female technician, and had taken the day off work to attend, but when I arrived and asked about the female technician (to confirm), I was told that a female was not available, which was extremely disappointing. I had called twice earlier in the day (before travelling to the appointment) to confirm that a female was available, but no one in the echo department answered the phone. Further, I have been attending the Cleveland Clinic since March of last year, when I had a subarachnoid haemorrhage, and had been told that my standing request for a female echocardiogram technician had been recorded in my patient profile. The staff in the imaging department seemed to be surprised that a woman having this test would insist on a female technician, which indicated a lack of sensitivity and training, and they appeared not to know how to handle this situation. So, not only did I waste my time and lose a work day due to this oversight, but I had to cancel my follow-up cardiology consultation, and now cannot take time off work to reschedule until the new year, which has created a very stressful situation for me. In my opinion, the Cleveland Clinic should always have a female echocardiogram technician on duty, for women who are uncomfortable with a male, and the front desk staff needs much better training in this regard.

Self London

Dermatology, Cosmetic (Aesthetic) Medicine, + 2 more

Earlier this year, I visited Self London for UltraClear Laser Therapy to treat pigmentation from years of sun damage and melasma. From the moment I arrived, the team made me feel completely supported and cared for. Their professionalism, warmth, and attention to detail were exactly as I expected from Self. The aftercare was outstanding — the team checked in with me every day for the first five days to make sure my skin was healing well, and I returned a few weeks later for a follow-up to review my progress. I was also recommended a simple post-treatment skincare routine that I’ve continued using because it works so well for my skin. I wouldn’t hesitate to recommend Self London to friends and family. Such a lovely team with real expertise, and the results have been fantastic.

Spencer Private Hospital Canterbury

Cardiology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

I was seen by Dr Heggy and a lovely staff nurse Charlotte. Dr Heggy was fantastic he actually listened to me. He listened to exactly how I was and had been feeling. I'd been told by another Dr that there was nothing that could be done so I had to see someone for pain management. I'm in pain everyday and just wanted a resolution or at least pin point what could be wrong. Dr Heggy really made me feel heard and suggested other things before we gave up and just give me medication for my pain. Nurse Charlotte was fantastic. While Dr Heggy was looking things up and trying to find other options Charlotte spoke to me like an actual human. So thank you to Dr Heggy and nurse Charlotte for your time and patience with me. It's very much appreciated

Harpenden Medical

Allergy Medicine, Diagnostics & Testing, + 9 more

I was intrigued by the services offered, as they seemed too good to be true. I'm a mid-life woman, starting to worry more about my overall health and wellbeing but didn't want to burden the NHS with curiosity! I really just wanted to have an MOT, to spot any underlying issues or potential health concerns. I was really impressed with the whole set up - state of the art machines, beautiful and clean building - with the most relatable, down-to-earth and professional team of experts. I felt in safe hands, and I had all the advice, tests and support I needed to give me a 12 month clean bill of health but with some advice on how to improve and maintain my health and wellbeing. Highly recommended!

One Hatfield Hospital

Audiology, Cardiology, + 21 more

My experience was very disappointing with the consultant. I was happy for my appointment to be changed just before attending due to the consultant running late. I was very disappointed with the lack of interest and time shown to be by the consultant. I got 10 minutes of his time to be told to cut out caffeine at the cost of £250. I was hoping to receive some understanding of what could be causing recurrent UTI's and reassuring me of any fears of anything sinister i.e bladder cancer. Only to be told this only occurs for around 10/20% of cases. I think what really irked me was he looked at his watch part way through me speaking This I found very disrespectful and rude.

Dr Shalini Chawla

Obstetrician & Gynaecologist

We started with Dr. Shalini late in my pregnancy, around 36 weeks, and we’re so glad we did. The last few weeks of the pregnancy and our baby’s birth were incredible. Shalini walked us through everything with warmth and professionalism, explaining our options with data and science but also with a warmth that felt like family! As a result, I didn’t feel afraid and we were able to greet our baby with joy and calm. She’s been such a wonderful guide as well, sharing stories and helping us over text when needed. She always advocated for us and made sure we were comfortable and happy. We would love to have our second with her, if it’s in the cards!!

Cathedral Eye Clinic

Ophthalmology, Optometry

I had a follow up appointment for more YAG Laser treatment. Upon entering Cathedral Eye Clinic you are greeted by very friendly and helpful staff at reception. Thereafter I had very detailed tests carried out by a female Optometrist who is very knowledgeable, helpful and friendly. Finally I had further tests and this was followed by the laser treatment by Mr Best who exudes absolute professional brilliance and is very reassuring explaining everything in detail. A truly excellent experience and I can recommend their fantastic care to anyone.

Mr Ragheed Al-Mufti

General Surgeon

I had such a positive experience with Mr Ragheed Al-Mufti at The London Clinic, along with the rest of his team. He was incredibly friendly and put me at ease from the moment I arrived. Everything was explained clearly and in a way that made me feel fully informed and comfortable. I was seen very quickly and booked in for my procedure without any delays, which really helped relieve my anxiety. Overall, a genuinely caring and professional surgeon and I’m very grateful for the excellent care I received.

New Forest Psychiatry

Psychiatry

I was made to feel comfortable right from the start. To my surprise, there wasn’t even a hint of awkwardness. The level of questioning was perfectly balanced - just enough to gather insight without overwhelming me. I often get tearful when explaining myself, but that feeling was almost instantly eased the few times it began to surface. I felt understood, and that made all the difference. Thank you for starting the journey of unravelling this for me. I feel a huge sense of relief.

Clayton Ward at Queen Charlotte's & Chelsea Hospital

Obstetrics & Gynaecology

I would very highly recommend the Clayton ward. We have had two babies there and were really well looked after by kind, happy staff (doctors, midwives, assistants, catering and reception) who taught us a huge amount about how to care for a newborn. Having access to 121 support from midwives anytime day or night is just invaluable. The food was very good (for hospital food) and we genuinely looked forward to it each day - it really helped us recover as sleep deprived parents.

Mr Hasan Al Chalabi

General Surgeon

Mr Hasan Al Chalabi was recommended to me via a relative who works at Chelsfield Hospital and through BUPA I was able to make an appointment to see him. I can see why she spoke so highly of him. Outside of his professionalism of explaining what was needed and the detail of the surgery (which I asked for) he was extremely calming, positive and just a really nice guy. He put me at ease with the surgery and took time to speak afterwards with a really nice manner.

Professor Iain Bruce

ENT Surgeon

Excellent with young children. Our daughter is usually frightened of medical professionals and always gets very worked up as soon as she sees a doctor. Professor Bruce is the only doctor she’s been calm with. His professionalism, advice and care is second to none. Fully recommend to any parent.

Mr Toufan Bahrami

Cardiothoracic Surgeon

Excellent - as a doctor gaining my trust was important and he did that. He also quickly understood that I understood my condition and my body and he treated me as an individual rather than just following the protocol. This increased his risk but he and I had the confidence to accommodate this.

Dr. Nimal Balaratnam

Gastroenterologist

Recently saw Dr Balaratnam. Found him to be very professional, thorough in his explanations and next steps to root cause for what I was describing as symptoms. Fortunately no alarming discoveries but glad to have been referred to him. Highly recommended his services to anyone. Thank you

Dr Chris Airey

General (Internal) Medicine, General Practitioner

Chris has been my sole doctor since I became a patient at Urban. His knowledge is fantastic and he is always more than happy to speak with you about any concerns you may have. Down to earth, friendly and very professional. Chris is better than any doctor I have been a patient of by far.

Mr Tawqeer Rashid

Vascular Surgeon

Mr Rashid was professional, asked a nurse to be present during a thigh exam, explained what he was looking for and happily answered all of my questions regarding my condition recurring. I've been incredibly happy with Mr. Rashid's care and would gladly recommend him to others.