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Vision Scotland Edinburgh

Ophthalmology, Optometry

I have been very happy with my overall experience at Vision Scotland Edinburgh. The staff were both friendly and professional. I was well informed regarding my choices and the procedure. I have been thrilled with the result of the cataract surgery. I was given an appointment very soon after the referral. I would however like to let you know how I felt the experience on the day of the operation could have been improved. Firstly I was not sent the Post Op information which would have been most helpful to read before the procedure. Secondly I got very cold in theatre and was given a blanket but it did take me ages to warm up. It would have been better to have been given a blanket before the procedure started. There is a lot of cold water being used which does add to the chill. Thirdly I was not told to bring sunglasses for the journey home or to bring analogies both of which I would very much appreciated as I lived over a hour away. On the journey home I became extremely uncomfortable. Finally the roof of my mouth and tongue got a little burnt I think by the coffee as they must have been a little bit anaesthetised still when I had the coffee. The coffee however i have to say was absolutely welcome and the best thing along with the toasted teacake. I found it very reassuring to have a telephone number to call which I did use. I also very much appreciate the phone call from the nurse a couple of days post op. I hope you find the above comments of use. I do not wish to criticise as overall it was an extremely good experience and I would and have already recommended Vision Scotland. ( I did tell my neighbour to ask for a blanket!)

Dr Kristy Fenton

Psychiatrist

Kristy was exceptional. We came to her in deep confusion and worry about our child's burnout. She was immediately kind, clear-thinking, and deeply helpful and reassuring. She transformed a chaotic and stressful time by showing us a path to understanding the burnout and establishing the medical reasons behind it. Everything got better once Kristy came on board. We would recommend her AuDHD assessment very much. It was detailed, compassionate, interpretative, tailored to understanding a mix of characteristics, including PDA, and she is hands down outstanding. I have recommended Kristy to many people since. She engages very warmly with the child and establishes trust, and makes parents feel they are not alone in helping their struggling child. Her diagnostic reports (ours were ADHD and ASD with PDA) are detailed, all-rounded, supportive and compassionate, and help you understand your child's inner situation more than before. She is warm and funny and we feel very fortunate we found her. 10/10 recommendation from our family.

Newmedica Newcastle

Ophthalmology

I was greeted by an amicable, polite & efficient receptionist on arrival and shown to the waiting room where member of the theatre staff would come for me and explain what would happen next. Kate introduce herself and on knowing I have profound hearing loss made sure that I understood everything. She prepared me well with the required eye drops and made sure I understood the process that would happen in theatre. Having escorted me into theatre she introduced me to Mr Shafiq, the surgeon and the other theatre staff. Mr Shafiq is very approachable and explained clearly what was going to happen. During the procedure he talked me through what he as about to do and what I would see. He was very reassuring throughout the whole procedure which took about 10 mins. He explained clearly about the eye pad, the eye drops etc and Kate made sure that I had understood this before she escorted me to the waiting room. Overall, an excellent team and excellent care; even better than I'd expected because of my profound hearing loss.

Mr Wassim Hassan

Obstetrician & Gynaecologist

I was fortunate enough to be referred to Mr Hassan by another consultant gynaecologist, after a specialist MRI scan revealed significant Stage 4 deep-infiltrating endometriosis and possible adenomyosis. From the start, he was kind, patient, professional, reassuring and very knowledgeable. He listened to my concerns, made his recommendations and I had my operation just 10 days after the initial consult!! The surgery was very complex, but successful and I have made a good recovery so far. Thank you so much for giving me a new lease of life. If I ever require further surgery, I would not hesitate to come back. I would wholeheartedly recommend Mr Hassan to anyone suffering with endometriosis, adenomyosis, fibroids and/or considering a hysterectomy; he has a wealth of experience with these conditions and I trust him implicitly. A truly brilliant, gifted surgeon - we need more specialists like him in the field. I would just like to say thanks be to God for such tremendous provision!!

Mr Nicholas Penney

General Surgeon

I recently had private surgery with Mr Penney and had a really positive experience. I can be quite anxious around medical procedures, appointments etc. but I felt listened to, supported, and treated with genuine care and respect. Mr Penney was friendly, professional and took the time to explain everything clearly and calmly, which helped put me at ease despite my anxiety. I felt reassured and never rushed, and any questions or concerns I had were addressed thoroughly. All of the hospital staff who supported me during my stay were absolutely lovely. Everyone was kind, patient, and reassuring, which made what I find very stressful feel much more manageable and positive. The standard of care before, during, and after the surgery was excellent. I felt very well looked after and supported throughout, and I'm extremely grateful for the care I received.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

I can’t recommend Debra highly enough as a physio. I had physio for my middle child 5 years ago with Debra and again with my now 10 month old baby. Debra is calm, patient, and so knowledgeable, which instantly put both me and my baby at ease. She has a wonderful way of engaging with babies, turning each session into something that feels more like play than therapy, while still being incredibly effective. She always takes the time to explain what she’s doing and how we can support our baby’s progress at home, which has been so reassuring as a parent. We’ve always seen such positive progress under her care, and I’m so grateful to have had her support. I wouldn’t hesitate to recommend Debra to any parent looking for a skilled, compassionate, and trustworthy paediatric physio.

Quality Dental : Horsham

Dentistry

I had a dental hygienist appointment. When it came to booking a further six monthly appointment I was asked to pay £35 in advance! This would be deducted from my bill in six months time. I declined to do this and cancelled my next appointment. I presume that at the next appointment I'd be asked yet again to pay £35 in advance, which basically means that this is just a way of charging a one off payment over and above the actual cost! I have never been asked to pay in advance for any private care, dental or otherwise. I think this is very sharp practice. By all means have a cancellation policy and charge the customer for not attending, but don't just take £35 well in advance! I may have to change my dental practice if this continues.

Dr Divyesh Sharma

Cardiologist

I have been under the care of Dr. Sharma for several months and in that time I have undergone a number of procedures. I have been greatly impressed by Dr Sharma’s attention and helpful advice. He instilled confidence in me enabling me to feel reassured about the way forward. I could not have been more impressed. He will be looking after my heart health in the future explaining in detail what options are ‘on the table’ Dr. Sharma takes time to listen and offer sound advice. I could not praise him highly enough. He certainly upholds the values and principles of the health service.

Professor Stephen Christopher Radley

Obstetrician & Gynaecologist

I could understand what the Professor was saying and I think he could understand me. This has not always in the case at Chesterfield hospital. I felt comfortable in his presence which meant that I could explain my concerns easily and I felt he listened. Only after a short time I felt I could trust him. I was very surprised to learn that he did not consider me to have a prolapse. I only wish Professor Radley could have identified the specific reason for me having all these UTIs. I am very grateful to Professor Radley for seeing me.

Mr Darmarajah Veeramootoo

General Surgeon

My recent Hellers Myotomy was carried out by Dr Veeramootoo. He was very informative about the procedure and explained everything that would happen clearly, setting my expectations for recovery. Every time I’ve seen Dr V he has been kind and happy to see me, he is a very approachable person and has answered any questions I’ve had throughout the process. My surgery went well and recovery has been as smooth as possible. Thanks to him and the care team at Parkside during this time. I would highly recommend Dr V.

Castle Craig Hospital

Psychiatry, Psychotherapy

I was really happy that I chose to go to Castle Craig. It was my first time in Scotland, coming from London I was a bit nervous about what would happen but the admissions team and Justine in particular were extremely reasurring. The cleaning staff are always around, making sure everything is spotless and the therapists were so impressive and dedicated. I left after six weeks feeling like a new person with a sense of purpose in life. I can't thank everyone at Castle Craig enough!

The London Clinic

Geriatric Medicine, Haematology, + 13 more

I have always been happy with the service and patient experience at the London Clinic. However, when I went for my MRI on a Saturday morning, MRI department was closed and there was no information about it. I had to go around the hospital to try and find out what was going on. After about an hour I was finally sent to another MRI scanner on a different floor . The clinicians there were lovely and very apologetic about the experience I had although it was not their fault.

Mr Rupen Dattani

Orthopaedic Surgeon

I received outstanding care from Mr Dattani throughout my treatment. He took the time to listen, explain everything clearly, and put me at ease. Thanks to his expertise, my pain has resolved and my movement has improved. I’m extremely grateful for the care and would highly recommend Mr Dattani to anyone seeking a skilled and compassionate orthopaedic surgeon.

Mr Keith Smith

Oral & Maxillofacial Surgeon

I can’t rate Mr Smith enough. He explained everything about the procedure to myself & my daughter. She was really grateful that he even drew a diagram for further explanation. He went above & beyond to arrange suitable appointments & liaised with the orthodontist to work together successfully. Follow up care & phone calls were also really appreciated.

Dr Shilpa Davé Private GP Surgery - Teddington

General Practice (GP)

I managed to get an appointment straight away. The online system was very straightforward and the doctor I saw, Dr Jennifer Lamond was just lovely, very professional and gave me clear plan of action to deal with my symptoms. I required an Xray and within 1 hour of getting home the hospital had telephoned me to book me in. All very efficient.

Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

My visit was a quick referral from a different specialist. I had a very positive experience from arrival. Efficient reception team, clear and respectful discussion with my Doctor and care with the nurse team. When you are feeling vulnerable, having such a professional specialist team made me feel I was absolutely in the best place.