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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 31 more

We went today for our gender scan. The waiting room was lovely and was nice to have a drink and biscuit whilst waiting. We were early and went in not long after our appointment time. Once in the scan the two ladies were lovely and so friendly. Our baby was being difficult and didn’t want us to see what gender they were. They checked everything else for us and did all the measurements and checks which we were grateful for. The ladies did everything they could to not have our journey wasted. I first was sent for a wee, then a walk and a hot drink. Baby was still sitting cross legged whilst cuddling the cord so told us to go shopping and then come back. Once arriving back the lady told us to sit and wait and she’ll come get us once she could. Wasn’t waiting long and went back in. Finally was able to see our babies gender. The Ladies loved seeing our baby, laughed with us about their movements as they were active and couldn’t reassure us more that our baby was happy and healthy. Thank you so much for a wonderful experience. We didn’t have the best first experience with NHS but this had made up for it. Will forever recommend this place to friends and family.

Mr Metin Nizamoglu

Plastic Surgeon

I had breast implants replacement with Dr. Metin, after 7 years from my first breast implant procedure, as I had a rupture of one of them. I was really nervous and anxious at the beginning but, from my first appointment with Dr. Metin, I felt in reliable hands. We had an extensive pre-surgery conversation where everything about the procedure was explained in details, all my questions answered in a very professional and friendly way. The procedure went smoothly. The follow-up medical checks were well organised and I felt well supported after the procedure. I’m extremely happy and satisfied with the result, my breast looks much better and more natural compared with the result of my first procedure. I’m really grateful to Dr. Metin and I highly recommend him.

Dr Joseph De Bono

Cardiologist

Before my 1st appointment with Dr. De Bono, I spent many months unable to get a diagnosis for my heart arythmia. I was very symptomatic and really anxious. Dr. De Bono finally diagnosed me and started me on a treatment plan. He took the time to explain everything to me and asnwered all my questions. He was very thorough and professional. I felt so much better after that appointment. As time went by, the treatment plan needed adapting and once again Dr. De Bono took the time to explain my options, one of which was an ablation. Again, I was very anxious but he took the time to explain all the pros and cons and risk factors. Fast forward, I had the ablation and the care I received was wonderful. I have recovered and now feel I have my life back.

Appi Clinics Hampstead

Acupuncture, Physiotherapy, + 2 more

I attended Luiza’s group classes initially and then moved on to 1-to-1 sessions once I was heavily pregnant. She has an incredible ability to modify exercises to suit each person’s individual needs, even within a group setting. Her attention to detail, precision, and ability to make subtle adjustments made a huge difference to my strength and mobility throughout pregnancy. On top of that, she’s a genuinely lovely and caring person, which makes such a difference when you’re navigating pregnancy. It’s easy to see why her classes are always booked weeks in advance. Her physiotherapy background really shows and adds an extra layer of confidence and safety to everything she does.

Mr Tarek Abdel-Aziz

General Surgeon

I recently underwent a hemithyroidectomy performed by Mr Tarek Abdel-Aziz, and I cannot recommend him highly enough. I was anxious about surgery and the potential impact on my voice, but his calm, kind and professional manner gave me complete confidence. Dr Tarek Abdel-Aziz and his team at UCLH were very skilled and patient; they answered every single one of my questions. The pre- and post-op care was amazing. I felt supported every step of the way. Mr Tarek Abdel-Aziz is highly professional and truly compassionate doctor. Thank you for everything.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

Greeted by friendly staff and seen at my appointment time. Following a basic health check, the procedure was explained in detail and I was taken to a treatment room for the Gastroscopy to begin. Throat spray was applied, blood pressure and oxygen levels were monitored throughout the procedure, then the camera was inserted via the mouth into the oesopagus and stomach. The process was painless but a little discomfort was felt and took no longer that 10 minutes in total. I was then taken to a recovery room and discussed the treatment findings.

Mr Rowland Rees

Urologist

I went to see Mr. Rees after an initial set of procedures that resulted in a less than satisfactory outcome with excessive oedema in the area of concern. After being referred on to Mr. Rees, having the initial consultation and subsequent surgery, I can honestly say that the entire experience has been excellent. I would happily recommend him to any family or friends that find themselves in need of his expertise.

Dr Mohammed Al-Khateeb

Audiologist

I recently visited the London Ear Centre and had an excellent experience from start to finish. The clinic is modern, clean, and very welcoming, which immediately put me at ease. The staff were friendly, professional, and genuinely attentive, making me feel listened to throughout my visit. I would highly recommend the London Ear Centre to anyone seeking expert ear care and outstanding customer service.

Mr Saurabh Jain

Ophthalmologist

I saw Mr Jain, and his colleague, following concerns regarding cataract surgery by another consultant. Following extensive tests Mr Jain was able to reassure me, and gave clear explanations, of his findings. Mr Jain provided helpful advice regarding managing my symptoms. His kind, gentle professionalism resulted in a very pleasant consultation.

The Westminster Maternity Suite

Obstetrics & Gynaecology, Fertility Medicine

I thoroughly enjoyed staying in The Westminster Maternity Suite twice, after delivering my babies. The care, cleanliness, privacy, personal space and food are fantastic. I had really enjoyed staying there for the recovery after giving birth. The views of Big Ben both times were an amazing bonus for the night feeds of my newborn.

Spire Gatwick Park Hospital

Vascular Surgery, Breast Surgery, + 20 more

Probably one of if not the best private consultant we've ever visited. Really great with my son and extremely thorough, no stone left unturned and filled us with confidence by explaining in detail exactly what he was checking for and justifications for his outcomes. Really great service and care.

Dr. Udit Mittal

Gastroenterologist

Dr Mittal combines expert knowledge with a genuinely caring approach. He takes time to think, explains things clearly, and doesn’t overmedicalise problems unnecessarily. I felt reassured knowing I was being looked after by someone who is both highly skilled and very measured in his advice

Dr James Joshua Peter Goldring

General (Internal) Medicine

Dr Goldring has a very pleasant manner, and was quite patient and generous with his time. I did not feel hurried or rushed in any way (unlike with US doctors), and his explanations about my condition and recommendations for further tests were clear and easy to understand.

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

We haven’t received any blood test results, and it’s now nearly 3 weeks since they were done. We don’t know who to contact, we keep calling the outpatients phone number unsuccessfully. We are very disappointed, especially for the price of the consultation.

Nuffield Health Derby Hospital

General Surgery, Oncology

My surgery was carried out sympathetically and I was reassured throughout. I have been delighted with the success of the procedure and my eyesight has been improved beyond what it was. I would like to thank the whole team and in particular Mr Anandan