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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Mr Graeme Nicol

Orthopaedic Surgeon

I was referred from my local hospital to Mr Nicol, due to his speciality in young adult hips and my diagnosis of hip dysplasia. In my initial consultation, Mr Nicol spent a good duration of time, explaining my hip dysplasia and potential treatment options. With my scans not showing damage to my hip labrum, we discussed my symptoms and likelihood of me experiencing potential trauma to my hip. Mr Nicol appeared confident I was presenting with pain of labrum pathology, something nobody had mentioned before. I went ahead with a hip arthroscopy which did indeed reveal a labral tear and labral detachment with was repaired successfully. Immediately following surgery and in follow up appointments, I’ve been able to contact Mr Nicol with any questions regarding my recovery and felt very reassured. Occasionally, I had some confusion with my initial treatment, discussion of this post surgery etc. but I do consider this is to be because of the complexity of hip bio-mechanics and treatments etc. I would highly recommend Mr Nicol for young people experiencing ongoing hip pain and looking for a second opinion or initial support with treatment options.

Cathedral Eye Clinic

Ophthalmology, Optometry

All seemed to be going well and at the close of my appointment the consultant asked me to have a blood test done outwith the Cathedral Also he advised that I should make an appointment for the operating procedure downstairs at reception. Circa end of April When I went to the desk I was advised that the member of staff was off that pm and I would receive a call tomorrow Next day I contacted my surgery about the blood sample and test. Late on my surgery called back to advise they were not willing to arrange the test as they were not treating me I received no call from Cathedrai that day The next day I waited to on and called Cathedral Spoke to Clare a few times and essence of conversation was that all was on hold as consultant on holiday and not available till 17th February Also no progress can be made with blood sample and rest even although I asked them to read my consultation notes !!! So I could comment more however this is the essence of a mot disappointing situation after my consultation

Bourn Hall Fertility Clinic, Cambridge

Fertility Medicine, Obstetrics & Gynaecology

I had a Teams meeting today with Angela about my nutrition, as I’m looking for ways to gain weight. She was completely non judgemental, incredibly warm, and made me feel comfortable throughout the whole conversation. She never made me feel bad about my eating habits and was very kind and understanding in the way she worked with me. She gave me really sound advice and clear, practical feedback on how I can improve things going forward, particularly around healthy weight gain. I wasn’t sure what to expect going into the meeting. I half expected to be told to cut out lots of foods and start eating things I didn’t like but instead, she took the time to understand what I like and don’t like to eat. Overall, she was extremely helpful, supportive, and approachable, and I genuinely appreciated the session. I thought she was great.

Dr Usman Maqsood

Respiratory Doctor

After seeing Dr Maqsood with my parents to get a second opinion today on my mom’s breathing, we had an excellent meeting, we all came out of there thinking this time we are finally on the road of getting some answers. Dr Maqsood is referring my mom back to the NHS and GP for further tests. We felt listened too and he gave us his professional opinion. I wish we had hospital insurance , as I felt my mom was in great hands today and we would get answers and finally we would get to the bottom of my moms health problems. He didn’t rush us and was very experienced. I would definitely recommend Dr Maqsood as this doctor gave us full support and help today in our meeting. Hopefully with his report to my moms GP my mom will be getting the help and tests she needs. Thanks again Dr Maqsood.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

The surgery itself went very smoothly with an epidural and sedation and post-op the care was thorough and well co-ordinated. I'd been forewarned that it was a painful operation but still I needed to experience this first hand. With the kind support of family and friends (they formed a 'I Love my New Knee' Whatsapp group to liaise with one another) my good recovery has taken me by surprise. The hospital was totally 'there' for me with any enquiries. I'm so grateful to have had this opportunity for such prompt 'no fuss' surgical care with a fabulous hospital experience. Thank you.

Spencer Private Hospital Ashford

Audiology, Cardiology, + 11 more

Though I prepared in advance for what expect in relation to parking and expected to pay on the way out, an usher directed me to another car park where there were options of paying on an app or using cash. I had time on my side luckily. Directions were almost right but I would have been better prepared if I had known the entrance sits at the back of the main A&E entrance. The staff were friendly and the environment was clean and calm. The doctor was incredible, attentive, patient, precise, clear and efficient. The experience was good.

IVF Matters Fertility Clinic

Fertility Medicine

We cannot thank IVF Matters and Dr Irfana Koita enough for the care, support, and professionalism we’ve experienced throughout our journey. From the very beginning, Dr Koita made us feel listened to, understood, and genuinely cared for. She explained everything clearly, answered every question with patience, and always reassured us when things felt overwhelming. The whole team at IVF Matters were welcoming, compassionate, and incredibly supportive at every step, which made such a difficult journey feel manageable and hopeful.

Practice Plus Group Hospital, Plymouth

General Surgery, Imaging (Scans), + 2 more

The consultant was very reassuring throughout. The teams, medical and physio, came across as calm, competent and professional. The nurses and reception staff at the hospital were friendly, calm and professional not just to me, the patient, but to my wife as well. Recovery after the procedure was less daunting than I feared it would be, the pain experienced was less than I feared it might be, and the rehab process has been every bit as easy as I was told it might be. So, thank you to everybody concerned.

Dr Marco Spartera

Cardiologist

I was impressed with the professional service provided by the Consultant. He was interested in my condition, asked specific questions and took a sincere interest in my experience of my symptoms relating to my condition. He provided me with a clear plan of what the next course of action would be to enable him to get more data on my condition to be able to provide a diagnosis. The booking of the appointments to enable this and the follow up appointment with him, once the data has been considered.

Mr Sarp Keskin

Urologist

I have been attending private clinics as a patient for the past three years and have seen many different doctors during this time. However, this is the first doctor I have come across who is truly this knowledgeable, professional, and efficient in identifying the issue and providing a clear and effective solution. I have since recommended them to my family and close friends, and we are all extremely satisfied. I would highly recommend without hesitation.

Mr Zack Best

Podiatrist

I would like to say how impressed I have been with treatment I received from Zack. He has a professional, friendly manner and clearly wants to achieve the best possible outcomes for his patients. He ensured that I understood every step of my treatment. I did not feel at all rushed during my appointments as Zack gave me time to ask questions and he responded to these in detail. I would have no hesitation in recommending him.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

The place is great but the booking and email system is shocking. You have an online portal which does not display correspondence in a readable fashion. You send endless emails about appointments and access to the portal. It is confusing and most annoying. How on earth can sick and elderly people navigate this online minefield. You have been hoodwinked into spending huge sums on expensive, unnecessary and useable systems.

Professor Howard Branley

Respiratory Doctor

I was referred prof. Branley for possible sleeping disorders. Prod Branley walked me through all the aspect of what could be the reasons for my issue. He also asked a lot of questions about myself and my daily routine to get a full medical profile. He explained certain terminology and made some suggestions. I definitely would recommend him if you may have sleep disorders.

Mr Robert Warr

Plastic Surgeon

I’ve seen Dr Warr several times now, including for a major surgical procedure, and I can honestly say the experience was excellent. Dr Warr was kind, patient, and incredibly reassuring, and made me feel comfortable and confident throughout. The level of care and attention to detail was exceptional, and I’m extremely pleased with the outcome.

Mr Gorav Datta

Orthopaedic Surgeon

Underwent surgery at Spire and was treated by Dr Datta. The experience was excellent and the Dr was professional, reassuring, and took the time to clearly explain the procedure, risks, and recovery process, which gave me a lot of confidence. It went smoothly, and the aftercare and follow-up were thorough and well managed.