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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Dermatology, Endocrinology & Diabetes, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

Dr. Ahmed Elgheriany

Obstetrician & Gynaecologist

Dr Ahmed was a true godsend after an incredibly difficult chapter in our fertility journey. We met him in October (2024) after having been at another fertility clinic and enduring multiple challenges and failures. From our very first appointment, his thoughtful, compassionate approach instantly put us at ease. He took the time to tailor a treatment plan specifically to our needs (something we hadn’t experienced before) and made regular checks to monitor progress, adjusting as needed. No question ever felt too small; he welcomed every conversation with patience and genuine care. His deep investment in our journey was clear from the start. We immediately understood how it should be/should’ve been. We are very grateful for his guidance on our fertility journey. To our amazement, we became pregnant after just one round of IVF, and only three months after meeting him. Given all we’d been through, we had expected a much longer road ahead. Now, we’re just four months away from meeting our baby girl, and we couldn’t be more grateful or excited! There are no words adequate to express our appreciation for the exceptional care he gave us!

Real You Medical Aesthetics Clinic

Cosmetic (Aesthetic) Medicine

Highly Recommend Dr. Katherine & The Real You Clinic I’ve been going to Dr. Katherine at The Real You Clinic for my skin and aesthetic treatments, and honestly, the experience is exceptional every single time. Her Botox results are the best I’ve ever had — subtle, natural and beautifully lifted. She also does the most amazing Profhilo treatments that genuinely transform the skin, leaving it glowing, hydrated and fresh. And her “peel-no-peel” skin peel is incredible… you walk out brighter without any downtime. What really sets Dr. Katherine apart is the way she treats you as a person, not just a quick appointment. She’s incredibly kind, attentive and genuinely takes the time to get to know you - your lifestyle, concerns, medical history and what you’re hoping to achieve. Nothing is rushed. She makes sure everything is safe, suitable and tailored specifically to you. The clinic itself is spotless immaculate hygiene, professional, calm and welcoming. You always feel in safe hands from the moment you walk in. Couldn’t recommend her and the clinic enough. Truly an amazing doctor and an amazing practice.

Vermilion - The Smile Experts Edinburgh

Dental Care, Dentistry

I endured a horrific accident about 10 years ago when I fell (I believe due to a drink being spiked) and fractured two of my front teeth, one so badly that I had to have root canal work done and a crown fitted, I was devastated to learn that the root canal had failed and had caused an infection which would require further and costly dental work. The staff at Vermilion couldn't have done any better in how they treated me throughout the course of treatment which spanned 3 months. Dr Treagus in particular, must be highly commended, as despite his struggles in drilling through the crown (due to metalwork within the crown) to enable him to carry out the treatment, persevered and kept me informed at every stage, detailing worst case scenarios and explaining very directly what my options were. He and his colleagues managed to create a calm, and at times humorous environment which really helped to take my mind off the seriousness of what needed to be done and what could go wrong. I highly recommend the practice for their professionalism, and sheer determination to achieve a good outcome for me.

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

Due to my individual circumstances there was some confusion in relation to payment and that spilled over onto me personally as well as causing stress across the whole procedure at the outset. This was resolved but exposes the fact that some attention needs to be paid to the way things are looked at and handles when the circumstances fall outside of the general conventions of the service provided. In the end it was all sorted out but the initial confusion and stress could have been avoided. I have no complaints but was a bit surprised at the apparent chaos at the outset. I have no idea if any one aspect was to blame, I think it was probably general confusion in relation to gaps in communication between the parties involved in payment etc.

Mr Phil Simpson

Orthopaedic Surgeon

My visit to Spire Murrayfield was a complete pleasure. From first consultation it was clear to me that this was going to be a very positive process. The staff were all first class, tending to every one of my needs and more. Phil is an extremely positive, knowledgeable, polite and professional person. He visited me a few times during my stay, which was a great help to me. It was clear that he really did care, it's not just a job to him, it's a calling. I will never forget my experience, from start to finish everything was made clear, every one of the staff were a complete pleasure, and my visit was something I will continue to reflect back on with real pleasure and thanks. Restored my faith in the human race, it really did.

Deia Health

General Practice (GP)

I have been receiving help from Dr Lafina Diamandis for my ongoing medical issues for some time now. Honestly, Dr Diamandis has been very caring and helpful. She's relentless in trying to find the solution and the right help for me, going over and beyond just to help me. Even if all other ideas fail, she always tries to find another way, not giving up on me. I travel miles to London to see Dr Lafina Diamandis because she is a breath of fresh air, and very worth of my time to see someone like her who is passionate about their job and cares about her patience. I couldn't thank her enough for her help and support. Words can't fully capture it; I'm forever grateful for Dr Lafina's help.

Check4Cancer

Diagnostics & Testing, Oncology

With a history of long term sunbed use and holidays abroad i decided to book an appointment for a skin check. The check was done manually and not a machine like other clinics advertise. The nurse was extremely friendly and I felt comfortable straight away. She conducted the examination and fed back to me on everything she found as she went along. I had a few questions to ask regarding sun exposure and found her very knowledgeable. I would definitely recommend the clinic and have gained lots of information I can use for the future.

Mrs Emma Eaton

Acupuncturist

Emma is amazing - from the moment you enter her warm, calm clinic, you feel at ease. Emma is extremely knowledgeable and takes a detailed history to ensure that your treatment is truly bespoke and maximises her extensive experience. I left feeling like a ‘puddle of chocolate’ - so relaxed I felt like I floated to my car, and that night, had one of the best sleeps I’ve had in a long time. If you’re thinking about booking an appointment, stop thinking and simply do it - and enjoy being amazed at how much better you feel afterwards!

OneWelbeck

Cardiology, Gastroenterology, + 20 more

Despite paying through the nose for a blood test, I'm still waiting weeks later for results (est. results timeline 3-5 days). Also received additional bills for tests that weren't pre-defined as separate costs - some costs are clearly noted upfront, some others arent and this is deceptive and unprofessional. Whilst staff are friendly, waiting times are awful (40mins for a private blood test? Will be recommending all people to avoid until these issues are addressed

Spire Clare Park Hospital

Breast Surgery, Cardiology, + 15 more

Fantastic service received by everyone one at the hospital. Including reception, nurses when attending pre op appointments. On day of surgery was attended by Lisa asking my requirements regarding food etc and clearly stated if I had any allergies etc and nothing was to much trouble. Service was great reception, nurses,and consultant and room service made my visit a relaxing one Many Thanks Daren L

Dr Chris Rutkowski

Consultant Allergist

Dr Rutkowski's professional manner is great and he very clearly explained the conditions I was experiencing with potential mitigations. However, he was not forthcoming in explaining costs associated with tests he was administering. It was clear there was additional costs for blood tests but not for the pinprick allergy tests, as a result I have sizeable bill to cover without being informed upfront.

Dr Idris Harding

Cardiologist

My appointment with Dr Harding was on time and managed extremely well, he had time for detailed explanations of the problem and he went on to explain his diagnosis clearly. I have been appraised of the next stage with a series of tests and prescribed medication changes. I am very happy that we now have a course of action to finally better understand my condition. Thank you.

Mr Wai Yoon

Orthopaedic Surgeon

Mr. Yoon was very professional yet easy to talk to. He had already reviewed my MRI and referral information before I even entered his office. That may seem like a small detail, but to me, it showed a genuine level of care and preparation. My ongoing care has now been appropriately referred, and I am currently moving forward in that next stage of the journey.

Mr Jochen Fischer

Orthopaedic Surgeon

Dr jochen Fischer and his team at The Spire were thorough with explanation of my treatment, operation and after care, scheduling the operation and follow ups to suit my circumstances, I do hope the progress will continue to a 100% recovery over the forthcoming months to allow me to get back to the gym, spinning class, golf, swimming, tennis #painless fitness

Mr Timothy Justin

General Surgeon

I came in as an NHS patient to have my gallbladder removed. Mr Justin's care was exceptional. He reassured me from the onset and provided clear and concise information about the procedure. His aftercare was excellent also. I healed nicely and all my troubling symptoms have now gone, after years of struggling. I'm forever grateful for his expertise and care.