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Cleveland Clinic London

Vascular Surgery, Anaesthetics, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

Dear Team, I would like to provide feedback, as my experience at Harley Street Specialist Hospital has genuinely changed my life. I want to say how incredibly grateful and eternally indebted I am to my surgeon, Mr Luke Cascarini. He has given me a completely new lease of life. He is not only an outstanding surgeon but an exceptional human being, and I cannot thank him enough for the care, precision, and compassion he showed throughout my entire journey. I would also like to express my heartfelt thanks to Janet, Dr Bosh, and all the nursing staff, as well as every member of the team right down to the wonderful ladies on reception, including Marianne. There are too many to name individually, but every single person played a role in making this experience extraordinary. The hospital itself does not feel like a hospital at all — it feels more like a health retreat where you leave as a better version of yourself. The environment, the warmth, and the standard of care are truly exceptional. For anyone suffering from sleep apnea, as I was, or dealing with any of the conditions treated by your specialists, I could not recommend HSSH and Mr Luke Cascarini more highly. You have all transformed my life in ways I cannot properly put into words. Thank you, sincerely, for everything. Warm regards, Mr Shefik

Mr Julian Pavier

Podiatrist

I recently underwent an ankle operation with Mr Pavier, and my experience throughout the entire process was fast, smooth, and reassuring. He was professional, friendly, and knowledgeable, and provided clear explanations at every stage. I couldn’t be more pleased with how efficiently my case was managed. I was treated as a day-case patient and recovered quickly. It has now been just over two months since my operation, and I was already walking comfortably well before that. The procedure was modern and minimally invasive, resulting in a small wound, a shorter healing time, and the ability to walk without crutches in less than a month. Although I am a patient at Lincoln Hospital, I was given the option to attend a nearby hospital in Nottingham to speed up the operation, which was extremely helpful. The facilities were clean and modern, and the staffs were very welcoming. Thanks to the excellent care I received, my ankle is healing very well, and I am excited to return to my normal daily activities and resume sports without discomfort.

Miss Mez Aref-Adib

Obstetrician & Gynaecologist

I had an absolutely amazing experience (yes, I had major surgery and I can still say that). From initial consultation with Mez, who was the first consultant (of many) to actually hear, understand and validate my symptoms... to the admissions team, pre op assessment, ward staff on surgery day, anaesthetist and theatre team, I honestly couldn't have had better care if I had gone private. 12 weeks post surgery and I have never felt better - didn't even realise until after my surgery that my pain was daily; I had got so used to it. Post op follow up was phenomenal, the whole surgery was explained in detail and I even came away with a video of my surgery which is fascinating. 10 Star surgeon and 10 star experience. Thank you Mez; I'm forever grateful for you.

HCA Healthcare UK The Portland Hospital

Obstetrics & Gynaecology, Fertility Medicine, + 1 more

Overall, I was very happy with the hospital, especially with our stay in the PICU. The nurses were exceptionally friendly, professional, and compassionate. During such a difficult time, their kindness and dedication made a huge difference. They not only cared for our child after surgery but also supported us as parents, showing patience and understanding throughout. It is reassuring to be surrounded by people who combine professionalism with genuine humanity, and I am truly grateful for the care we received!

Nuffield Health North Staffordshire Hospital

General Practice (GP), Imaging (Scans), + 4 more

All members of the team are friendly and welcoming. They have personality and engage with patients. Everything appears to be well organised and runs smoothly. The clinic is clean and fresh. All instructions/requests are explained in a helpful clear manner and staff are attentive and go the extra mile. All staff impress as being very caring. During a recent stay for surgery, everyone with whom I came into contact was very kind and helpful. I felt like I was in very safe hands.

Poland Medical

Cardiology, Dentistry, + 12 more

I am very pleased with the service at Poland Medical. The staff are friendly, helpful and always professional. The reception team is well-organised, and appointments run smoothly without long waiting times. The doctors take their time, explain everything clearly and make you feel comfortable and well cared for. The whole clinic is clean and welcoming. I highly recommend Poland Medical to anyone looking for reliable and high-quality medical care

KIMS Hospital

Cardiology, Breast Surgery, + 26 more

Loved every bit of it! The aftercare, physiotherapy were excellent! Looking forward to my extra physiotherapy appointments, they really know what they doing and they do it very well. Very friendly, patien, professional staff. Any queries I had were delt with swiftly and professionally. The approach is person centred. Once again I would like to thank the team and Dr Craig Zhao. BIG THANK YOU! Your's sincerely Andy V

Mr Kirana Arambage

Obstetrician & Gynaecologist

I was feeling very nervous after being gaslit by previous drs, but Dr Arambage was amazing. I instantly felt reassured that he was understanding of my issues. He assured me he was on my side and believed everything I was saying. He listed every symptom I had without even looking at a list I had compiled prior to my visit. I’m very glad that I am now under his care. Thank you so so much for such a positive visit.

Endocare Diagnostics

Gastroenterology

Best to make sure someone attends with you to ask the questions you might be to groggy to ask at the time. Would be nice if staff shared communication as I have frozen shoulder and I only had chance to tell the lovely Laura staff nurse who reasured me. Dr Ahmed introduced himself and Ruby too...I had to ask what they found and was given printed details at the end. Overall positive. Thank you!

The London Independent Hospital (part of Circle Health Group)

Gastroenterology, Dermatology, + 8 more

I had a wonderful experience at the hospital during my recent hernia surgery. The staff were incredibly friendly and made me feel comfortable from the moment I arrived. The environment was spotless and well-organised, which gave me real peace of mind. Everyone I interacted with was professional, caring, and genuinely fantastic. I’m very grateful for the excellent care I received.

Dr. Lebur Rohman

Orthopaedic Surgeon

Had a hip replacement. MR Rohman was friendly, informative, and professional. Operation has been a success. He put me at ease and gave me confidence to go ahead with surgery. Also pre op clinic and post ok care very good. Woodlands hospital staff were very friendly and patient with me particularly post op, managing my pain. Excellent all round, fabulous facilities. Thank you,

Professor James East

Gastroenterologist

It has been an absolute pleasure working with Professor James East. He is extremely knowledgeable, listens and takes note of everything I have said to him. I have seen several doctors before but have never had an experience like this. After a few tests he found out what my problem was and I am now on treatment. Highly recommend.

Mr Shahab Khan

General Surgeon

Shad Khan is an excellent surgeon with a pragmatic approach who communicates well throughout the process; from pre-operative assessment to post surgical review. No wasted time, no unnecessary appraisals - efficiently delivering the required intervention with a reassuring style.

Mr Sajjad Ahmed

Physiotherapist

Sajjad was always very friendly and professional. I am very pleased with the treatment I received and with the results as I could see improvement in my condition after every appointment. I highly recommend this clinic, I will certainly come back if need be.

Miss Seema Prasad

Orthopaedic Surgeon

Such a quick, painless experience from start to finish. Miss Prasad kept me updated every step of the way, she is a very professional surgeon and I’m very happy with the outcome, my scars are healing well and I am walking without crutches after 6 weeks.