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MUMS - Midlands Ultrasound and Medical Services

Allergy Medicine, Breast Surgery, + 31 more

In terms of booking I didn’t have the greatest experience. I filled out the form online the night before and got a call the next morning. It cut off before I could answer the phone. I called straight back but it rang out to answer phone. I must have called back more than 10 times that day over the course of a few hours but no response. I finally got through to someone in the afternoon, by this time all the appointments had gone. I was in desperate need of a blood test which had to be done on a certain day of my cycle, hence the urgency. The lady I got through to firstly wrongly assumed I was another patient (a cancer patient) which I thought was unprofessional, as I shared the same surname as another patient. She apologised for not answering the phone and said that she would ‘put me at the top of the list’ and treat me as ‘priority’ and would call me back to let me know if she can fit me in for a blood test. I waited for the rest of the day and never received a call back. I believe the way bookings are dealt with is highly unprofessional and does not reflect the service you say you aim to provide to your clients. I then decided not to keep chasing this appointment as I had a negative experience with the booking staff and the booking process. Two days later I received a call early in the morning which woke me up. The lady realised I was half asleep and apologised for the ‘early morning call’. She asked if I still wanted to book the blood test. I said I would let her know. After some consideration I decided to go ahead with the blood test even though I had missed the ideal window. I then called back and booked, the lady on the phone was evidently a young girl who may be new and clearly lacked customer service training. She was unable to answer basic questions during the booking process and came across as new and untrained. I was then sent an invoice which had an additional 30 pounds added onto the expected 150 charge. The invoice didn’t state what the 30 pounds was for. I called back just to check, and again the girl was unprofessional and could not clearly explain what the fee was for. I would like to stress that I am generally the most down to earth and open minded/non judgemental person. So when I give feedback it is generally from a good place and when I feel a service falls below expectations or standards. Clients pay a lot of money to MUMS for peace of mind and investigations into health concerns. The website suggests a certain level of care and service. I personally feel the booking process and professionalism of the booking staff is quite poor in terms of false promises, not being able to get through when calling over 10 times and untrained staff. However what I will say is when attending in person my experience was a lot better than I had expected given the above and it went quite smoothly in the clinic itself. Please train the young girl on the front desk as she comes across as unprofessional and disengaged even though I know this is not her intention. There is a certain level of customer service a confidence needed to be able to deal with bookings which can often be of a sensitive nature.

Mr Michael Wilson

General Surgeon

Dr Michael Wilson I cannot speak highly enough of Dr. Michael Wilson and the care I received for my hernia repair. From my first consultation through to post-operative follow-up, Dr. Wilson was professional, reassuring, and extremely thorough. He took the time to clearly explain the procedure, answer all my questions, and put me completely at ease. The surgery itself went smoothly, thanks to his skill and attention to detail. I felt genuinely cared for throughout the entire process, and the results have been excellent. Dr. Wilson is an outstanding surgeon who combines expertise with compassion, and I would not hesitate to recommend him to anyone needing hernia repair or surgical care.

Dr Pankaj Kumar Agarwal

Ophthalmologist

I came to see Dr Agarwal for a second opinion having been denied cataract surgery elsewhere. He tested every part of my vision, checked all aspects of eye health and then very kindly explained that I did in fact need cataract surgery. All his explanations were clear, easy to follow and delivered kindly and warmly. Cataract surgery on both eyes was done within a couple of weeks. The whole experience was very patient centred. Lots of reassurance from all members of the team and a surprisingly stress free experience. At a follow up appointment three days later Dr Agarwal was warm and genuinely delighted to show me the massive improvements to my eyesight.

Mr Joseph Manjaly

ENT Surgeon

Our 7-year-old daughter had to go through surgery to repair a hole in her eardrum, and from the first visit to the last (just had the all clear on her successful operation), Mr Manjaly was exceptional. He guided us through the various options ahead of the procedure, including the potential implications and challenges. Still, he was also clear and reassuring about what he would do and what he expected as an outcome. All in all, he and his team were fantastic with our daughter’s experience, which was so good that she was never fearful of the operation or recovery. We couldn’t thank him enough for what he has done for us and would highly recommend him.

Spire Bristol Hospital

Breast Surgery, Cardiology, + 18 more

The administrative processes are not always easy to naviagate but the staff at the hospital are professional and helpful. Staff on reception seem well briefed on what information is needed from patients. Clinical staff - both on the wards and in the CT scanning teams were professional and reassuring. It would be useful - for people accompanying a patient for a procedure - to have some information about facilities available to them. I was at the hospital for 12 hours and the only way to get something to eat was to go out of the hopsital to buy it. It would have been helpful to have some catering available on site - if only by machine.

Dr Emma Devereux

Paediatrician

I had my just under 3 year old toddler meet Dr Devereux last week at the end of my tether, as I was not getting the answers from other health care avenues with regards to my daughter's gradual deteriorating health. Dr Devereaux went above and beyond to carry out an extensive assessment and came to the conclusion my daughter needed to go A&E. The professionalism, care and empathy I witnessed was beyond par, and it was thanks to the time and patience of the Dr, we were able to save my daughter from an existing brain tumour (unbeknown to us) from taking over. We are forever grateful to Dr Devereux and highly recommend this Dr to all.

Mr Sunil Jain

Orthopaedic Surgeon

From my first appointment with Dr Jain, things went gery smoothly, he was able to identify my need for surgery quickly and then began to explain the process i would go through clearly and consisely. Dr Jain explained to me in simple enough terms the problem i had, the methods t9 be used to fix it, and then also explained the things i could be doing in preparation pre, during and post op to assist the process. 6 weeks post op, i am very happy with the progress i am making, am clear about what i need to do to ensure full recovery and i have Dr Jain to thank for that. Couldnt reccomend him more.

Mr Timothy Williams

Orthopaedic Surgeon

My Special Needs daughter saw Mr Williams concerning a consistent pain in her heel, given the difficulties in getting the correct information from her Mr Williams was just fantastic, he identified the issue, an X-ray done then back to Mr Williams for confirmation of the issue. A thorough explanation and treatment required all given and sent to my daughter's doctor. The most excellent service thank you.

Miss Mez Aref-Adib

Obstetrician & Gynaecologist

Miss Aref-Adib is an excellent gynaecologist. She made me feel at ease immediately with her impeccable bedside manner and incredible communication skills. It’s clear that she’s knowledgeable, cares deeply about her patients and provides clinical care holistically. She has provided treatment to myself and family members. She is an expert in benign gynaecology and I highly recommend her.

Mr Mohit Bansal

Orthopaedic Surgeon

Mr Mohit Bansal was very professional and patient, he spikw ro me getting to know about me and my life and also explained my Xrays and gave me the options I had. I opted for a hip replacement and he patiently explained what would be done and the recovery time. I left my appointment with a positive outlook knowing that I will get back to a normal pain free life. Thank you Mr Bansal.

Deia Health

General Practice (GP)

Dr Lafina is an out standing amazing person. Very caring and passionate about her job. I would highly recommend Dr Lafina for anything you might have. Her prices are very affordable and the clinic at Harley Street has a very calming atmosphere and friendly staff. I have been going through difficult times in my life and Dr Lafina has been very supportive and always there for me.

HCA Healthcare UK The Portland Hospital

Fertility Medicine, Paediatrics, + 1 more

We went in for a day surgery with my child and were very looked after by Stuart and the team. Emily the play therapist did an excellent job explaining the steps of the procedure, making my child feel well-informed. Both our consultants Mr Johal and Dr Miskovic were very knowledgeable and approachable and made my child feel well-informed and as calm and prepared as possible.

Kingsbridge Diagnostic and Treatment Centre

Diagnostics & Testing, Gastroenterology, + 4 more

would like to express my sincere thanks to Dr. Rohit Sharma for the excellent care I received during my recent treatment. Dr. Sharma took the time to educate me and helped put me at ease throughout both the consultation and treatment. I am very grateful to Dr. Rohit Sharma and to all the staff at Kingsbridge for their professionalism and kindness.

Spire Little Aston Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology)

Nice welcoming hospital. Outpatient reception desk is slow, this causes delay in registration for appointment and this impacts on consultant clinic. Please can there be a more efficient check in process so consultants and patients are not delayed unnecessarily due to technical issues thanks

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

The consultation with the doctor was okay and she provided enough explanation. Although I expected to continue seeing the doctor, she explained that she couldn't see my mum because of her condition. Everyone was friendly and helpful, and the hospital environment was very clean.

TMC (The Menopause Consortium) Central

General Practice (GP)

Very good visit with a very knowledgeable doctor. I felt listened to and supported. Got honest but useful advice and have an action plan that makes me feel positive and in control for the first time in a long time. Would recommend to any woman who needs advice on the menopause