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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Spire Bristol Hospital

Breast Surgery, Cardiology, + 18 more

I cannot speak highly enough of Mr Paul Tierney and the care I received during my recent visit to Spire Hospital Bristol. From the very first consultation, Mr Tierney was the consummate professional — calm, knowledgeable, and genuinely compassionate. During what was a challenging and uncertain time, he looked after my overall wellbeing exceptionally well, not just addressing the clinical issues but also ensuring I felt informed, reassured, and supported throughout my recovery. His communication was clear, thorough, and easy to understand at every stage, which made a huge difference to my confidence and peace of mind. I always felt listened to, never rushed, and completely confident that I was in expert hands. I am extremely grateful for the care, professionalism, and humanity shown, and I would not hesitate to recommend Mr Tierney to anyone seeking outstanding medical care

Mr Daniel Dowen

Orthopaedic Surgeon

I attended Mr Dowen's clinic today and the service I received was absolutely fantastic. Mr Dowen organised my imaging before I even attended and then promptly saw me in person. Mr Dowen was extremely professional during the history taking and examination part of the consultation and ensured I was comfortable and not in pain throughout. I also appreciated him asking me about the impact my symptoms were having on me and what my key concerns and challenges were. He explained my diagnosis in a way I could understand and then provided a detailed explanation of how best to manage it, as well as what to look out for which may warrant a return to clinic. A fantastic service by an extremely experienced and knowledgeable surgeon. Thank you Mr Dowen.

The London Dermatology Centre

Cosmetic (Aesthetic) Medicine, Dermatology

I felt very confident in Dr Chopra, which was reassuring, and having Stephanie observe the consultation was also positive for her professional development. The advice I received aligned with my own independent analysis using AI tools, particularly ChatGPT, which further reinforced my confidence in both the diagnosis and the prescribed treatment plan. Dr Chopra also addressed additional concerns beyond the initial reason for my visit, offering a broader treatment approach, which I appreciated. While I understand that diagnosing multiple issues within a half-hour appointment is challenging, the consultation was helpful and provided the reassurance and confidence boost I was looking for.

Dr Tsui Chin Ling

Dermatologist

I had an excellent experience with my dermatologist Dr Ling at the Highfield, Rochdale. . From the very first appointment, she was professional, attentive, and genuinely caring. She took the time to thoroughly explain my skin condition and walked me through the treatment plan in a way that was clear and reassuring. Thanks to her expertise and guidance, my condition has now fully healed, and I couldn’t be happier with the results. The entire process felt supportive and well-managed, and I always felt confident that I was in good hands. I highly recommend Dr Ling to anyone looking for knowledgeable, experienced and compassionate Dermatologist.

Skin55

Dermatology

Skin55 at 55 Harley Street delivers an exceptional patient experience from the moment you arrive. The process is smooth, organised and thoughtfully managed, with clear communication at every stage. The environment is modern and beautifully designed, yet warm and welcoming, which immediately creates a sense of comfort. Appointments run efficiently without feeling rushed, and the team are attentive and considerate throughout. The overall journey feels structured, supportive and genuinely patient-centred — a standard of care that reflects the very best of Harley Street practice.

Dr Sajjad Rajpar

Dermatologist

I attended for a mole check. Dr Rajpar found a skin carcinoma that I was not aware of. I then had Mohs surgery which cleared the cancerous growth away. I required a flap as, and following surgery I started a laser programme to help reduce the scar, and I am so glad I did as the final result is really good, with everything having healed really well. I am most impressed by the amount of expertise Dr Rajpar and his team, I honestly dont think any skin or dermatology clinic matches this.

Dr Michelle Mackintosh

Obstetrician & Gynaecologist

My experience was 100% positive. Dr Mackintosh listened to me and understood my concerns. She is very knowledgeable and whilst in my case it was clear I needed a (minor) procedure she took my preferences into account and explained options that were available. I would say that Dr Mackintosh excels in providing patient centred care. She clearly has great admin support, as I received further information about my admission from Sarah her PA, and the team at Alexandra later the same day.

Mr Michael Mokawem

Orthopaedic Surgeon

Firstly, the consultations with Mr Mokawem really set our minds at ease, his communication was excellent and he answered everything with clarity, sense of calm and there were no grey areas. We are so grateful to have had the pleasure of working with Mr Mokawem and his professionalism and manner was simply outstanding. Mr Mokawem corrected our daughter's spine and we cannot thank him enough for giving her confidence back.

Cromwell Hospital

Allergy Medicine, Audiology, + 17 more

The atmosphere at Cromwell hospital is always genuinely warm and welcoming. What really stands out is the sheer number of staff members present and how consistently kind, attentive, and cheerful every single one of them is. Seriously — I’ve never been in a hospital where so many people seemed sincerely happy to be there and eager to help. Thank you!

Eden New Life

Psychology

I'm quite new to this service but it has been very good so far. Very easy to sign up and start and all the staff have been lovely.i thought it was too late for me but they have a lot of customers over 50! and I didn't seem to bother them at all which was lovely. Really hope the care continues the same way with my regular check ins with the doctor

Dr Philip Alexander

Ophthalmologist

I cannot speak highly enough of Dr Alexander . His manner , explanations and considerations give you total confidence of his concern and understanding from pre operation through to post operation care. He has achieved a miracle through his operation on my eye - an operation other highly qualified eye surgeons were not prepared to carry out.

The Portland Hospital Outpatients, Hale

Obstetrics & Gynaecology, Paediatrics

I can’t thank Emily enough for the support and care she’s given us during my pregnancy. She has helped and advised us so much, always answering questions quickly and clearly, no matter how small. I genuinely felt so taken care of and reassured every step of the way. Her kindness, knowledge, and responsiveness made such a difference.

Montrose Health Group

Psychiatry, Psychology, + 1 more

The assistant Psychologists who conducted my Triage was very patient and calm. The session was conducted in a very friendly and professional manner. She was very knowledgeable and she demonstrated great listening skills. She turned what was potentially a nerve racking experience into one that was actually quite cathartic.

Mr Hemant Thakral

Orthopaedic Surgeon

Can't fault a thing. Nobody wants to go to hospital particularly if you are having an operation, but this hospital & it's staff gave you the reassurance that all would be well. Unlike some other hospitals that lack both communication & professionalism whilst you are in their care.

Mr Kailas Nakade

Obstetrician & Gynaecologist

I had my quarterly check-up and as usual, Mister Nakade was on-time and very professional. He did my routine physical exam with utmost care, following protocol of having a female nurse present . He continue to monitor my health and well being, scheduling next steps for my care.