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Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

Hiba first treated me for quite a serious ankle injury. From my very first session, I immediately felt comfortable and supported by her warm and friendly presence. This injury was extremely hard for me, as it meant I could not play my favourite sport, football, which was really tough both physically and mentally. However, each week my session with Hiba became the highlight of my week. Not only is she an excellent physio who guided me through a quick, safe, and thorough recovery, but she also took the time to explain everything clearly and made sure I always understood what we were working on. She never rushed me and always listened to how I was feeling, which made me feel truly cared for. On top of that, she has an amazing sense of humour, which really helped lift my spirits and made even the hardest rehab sessions enjoyable. After recovering from my ankle injury, I unfortunately injured my knee. Without hesitation, I knew I wanted Hiba to treat me again. Having already been through a tough recovery with her, I trusted her completely and felt reassured knowing I was in excellent hands throughout the process. During my knee rehab, she was just as supportive, knowledgeable, and encouraging, constantly motivating me to keep going even when it was challenging. Thanks to Hiba’s expertise, patience, and genuine care, I was able to regain my confidence and get back to playing football, the sport I love. I could not recommend her highly enough to anyone needing physiotherapy. She truly goes above and beyond for her patients.

Mr Marc Laniado

Urologist

Marc and his whole team at Sage were fantastic from beginning to end throughout the whole process. Once it was identified I had a problem with my prostate which needed to be addressed, the Sage support team quickly kicked in and started the process. The initial face to face meeting with Marc was first class, which put both myself and my wife at ease. This was followed up with a detailed breakdown of my status and required next steps. There was a very tight window for him to operate before Christmas; but this was dependant on the scan images being made available as very short notice. His team were tireless in their pursuit of the images form the NHS. Only because of their diligence were the images were delivered in a timely manner to Marc and the hospital. On the day of the operation I was visited by Marc and the anesthetist prior to surgery, which was a great success. I was seen again by Marc the following day and then allowed home later that day. All of the team who looked after me were outstanding and did a great job. The post surgery follow-up and care has been equally good. His team are always available and I have seen Marc twice post- operation. His guidance, support and professionalism has been outstanding. As well as being a great surgeon Marc is empathetic to the mental and emotional toll that a cancer diagnosis and surgery take. For me he is at the top of his game in this field and I have no hesitation in recommending him to anyone in a similar position.

Spire St Anthony's Hospital

Dermatology, General (Internal) Medicine, + 21 more

Dear Doctor and Team, I wanted to take a moment to sincerely thank you for the outstanding care I received during my gastroscopy. From start to finish, the entire process was made so much easier than I had expected. Dr Hayat was absolutely fantastic — humane, empathetic, and reassuring — which made a huge difference to me. The staff took the time to explain everything clearly, answered my questions patiently, and helped me feel informed and calm throughout. Everyone I encountered was friendly, professional, and genuinely caring. What could have been a very stressful and frightening experience was turned into a positive one, not only for me but also for my partner, who felt reassured by the kindness and clarity shown by the team. Please pass on my thanks to everyone involved. Your compassion and professionalism truly made a lasting impression, and I am very grateful.

RTN Mental Health - Right To Choose

Psychiatry, Psychology

Trying to book the appointment for the video interview for the autism assessment was very frustrating as there were often no slots available and I had to keep trying numerous times before I got an appointment. One of the reasons I have used RTN for Right to Choose was because the details for RTN showed that it would take 10 weeks to receive a diagnosis. It took nearly a year to get the autism assessment and a year later I am still waiting to receive the ADHD report, although I have received a verbal diagnosis. It was good to be given a verbal diagnosis at the end of the ADHD video interview and to have a discussion about the next steps to find out if medicineI is an option. However it is going to take even longer to find out about medication.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

All staff, from reception to nurses and surgeons, I found to be friendly, courteous, helpful and professional. I was generally rather nervous about the whole process, this being the very first time I experienced any form of surgery or a stay in hospital. However, I was treated with the utmost respect and understanding and felt well advised at all times, allowing me to make informed decisions at my own pace, without being pressured. I had to wait a bit longer than I had anticipated for surgery but by comparison to the NHS, it was efficient and slick. It is early days to comment properly on my shoulder replacement but things are progressing well although slowly and I am hopeful for the future.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I loved all the staff that took care of me. I was very well looked after. My only small complaint was the lady that brought the food around kept leaving my door open and blocked half the TV and at one point my partner was helping me on the toilet with the bathroom door open and she walked in to ask if we wanted a cup of tea then left my room door open so anyone in the hall way could see me on the toilet, he was holding me up so couldn't go and close the door right away which made me feel a little bit conscious. Other than that the care staff were amazing surgeon and anaesthetist were very friendly. I would definitely recommend this hospital.

The Princess Grace Hospital Outpatients

Diagnostics & Testing, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

Pretty straightforward experience overall. The receptionist on the first floor (the Somali lady wearing a hijab) was extremely kind and helpful. My phone was about to die and I asked if there was any chance of a charger- she went out of her way to help me, which I really appreciated. It’s the small things like that which leave a lasting impression, and that’s exactly why I wanted to leave this review. The only small suggestion I’d make is having oat milk available at the coffee machine for those who don’t have dairy, it would be a thoughtful and considerate touch.

Sonoworld Diagnostic Services

Imaging (Scans), Obstetrics & Gynaecology

I honestly couldn't thank Daniela enough! She has done my scans for many years now and has always been clear, transparent and informative. I am usually an anxious person and she has always made the process easy and smooth. I accidentally booked another place for a scan a few years ago and the experience I received traumatised me until I went back to Daniela. I couldn't recommend her enough and genuinely trust her with all my scans. Daniela is great at her job, is honest and provides a very high level of service. 5 stars as always.

Practice Plus Group Hospital, Ilford

General Surgery, Imaging (Scans), + 2 more

Paid privately for Hip Replacement, initial appointment was disappointing with an hour wait, and a non interested surgeon. A few blips along the way, upon arrival on surgery day, they had me down for a knee replacement not hip, staff on night shift not the friendliest, and thet x rayed the incorrect hip after the surgery. Day shift were great and surgery went well. I will say I expected more for paying privately however the main thing I've had my surgery instead of the ridiculous wait time on the nhs.

Professor David Reid

Rheumatologist

My recent visit concluded a decade of consultations with Professor Reid. When I first met David, I was immediately reassured that he was someone I could easily discuss my concerns and future treatment plans. My ten year relationship with him has allowed consistency, empowering me as a patient to make decisions for my treatment and be guided by his expertise in the field of Osteoporosis. He took time to listen to my concerns about a medication's side effects and discuss the available best options for me.

Miss Olivia Whiteside

ENT Surgeon

Miss Whiteside is exceptionally caring, thorough and wonderful with the patients. She has seen my daughter several times for an ongoing ear issue, and each time she has shown remarkable patience while my daughter tried to explain her symptoms. Miss Whiteside carried out all the necessary tests, and we received a detailed clinic letter promptly after the appointment. I’m very grateful for the high standard of care she consistently provides.

Ms Sonia Chachan

Obstetrician & Gynaecologist

I had a consultation and an internal ultrasound with Dr Chachan, and she was incredibly kind, gentle, and reassuring throughout. She made me feel completely at ease and even brought some humour into the appointment, which really helped and made the experience much more comfortable. She is clearly very skilled and knowledgeable, and I felt I was in excellent hands. I would 100% recommend her.

Dr Jeremy Bliss

Dentist

I had my first implant procedure and although I was a little 'wary' of the procedure, Jeremy and his nurse could not have done more to put me at ease. The process really felt like nothing as long as the 2 hours allocated and today I received a follow up call (as promised) by their practise manager - I could only report that I have no negative after effects, no pain, no bruising etc.

Dr Satpal Arri

Cardiologist

Excellent consultation explained a lot and ran through the reasions for the after surgery medication and the stent and how it is expanded in the artery, I was accompanied by my daughter not through need but for company she was allowed on my request to sit in on the consultation this In turn saved me from having to go all through it with my family. Thank you.

Ms Daniela Stan

Sonographer

Daniela was extremely helpful and professional throughout my experience. She responded quickly, answered all my questions clearly, and made the whole process easy and stress-free. Her friendly and efficient approach really stood out, and I truly appreciated her support. Excellent service.

Mr Antonino Russo

Neurosurgeon

A wonderful consultant and man, he takes the time to explain the diagnosis and future implications in-depth with a view to moving forward, while at the same time considering and alleviating the patients various concerns. I'm looking forward to my next appointment but I shouldn't be!