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Duality Healthcare NI

Audiology, Diagnostics & Testing, + 5 more

I booked and paid for a private online consultation with Dr Vinesan Naidoo regarding persistent hyperprolactinaemia confirmed on blood tests (monomeric prolactin approx. 590 mIU/L; total prolactin approx. 704 mIU/L) with ongoing symptoms including low libido, low energy, anxiety, poor sleep and mood issues. This appointment was extremely disappointing. From the start, I was interrupted repeatedly and not allowed to explain my symptoms properly. The doctor quickly dismissed the issue as “physiological” and “not a medical concern” despite clearly abnormal blood results and clear symptoms affecting my quality of life. What I found most frustrating is that he seemed to assume he knew better than I do about what I’m experiencing, essentially implying that raised prolactin at these levels cannot cause symptoms — even though it is well known that prolactin elevation can affect libido, mood, energy and sexual function in men. There was no structured assessment and no clear plan. The consultation did not cover: possible causes of raised prolactin repeat testing plan (fasting, stress-controlled, early morning) medication/supplement review endocrine referral pathway whether pituitary imaging should be considered if prolactin remains elevated As a patient paying privately, I expected a professional, thorough medical discussion. Instead, I felt dismissed and rushed, and left with no help, no reassurance, and no next steps. I cannot recommend this doctor based on my experience. I paid for a medical consultation, but what I received was an opinion with no investigation, no plan and no clinical value.

Skylight Psychiatry

Psychiatry

Communication from all staff was grand - support teams, and therapists/psychiatrists. Little long on the wait time beyond what expectations were set. Wouldn't say Skylight were at fault here, more suffering from the success of the Right to Choose program. Felt the ADOS portion was poor, the process felt infantilising and the member of staff ran the second half like a therapy session - I didn't need reassuring, I wanted to express XYZ thoughts and feelings that led me to explore a diagnosis. Combined ADHD/autism session was exactly what I felt was needed with regards to the above and the member of staff was sympathetic but handled me through the process while bringing out the thoughts and feelings I'd had up to this point.

Moorfields Private Eye Hospital

Ophthalmology

I have recently had two procedures within two months, plus outpatient appointments. All members of staff, from receptionist to nursing staff to consultants, were extremely polite, and nothing was too much trouble. I have had two separate consultants, and they were extremely knowledgeable and put me at ease, as I was quite nervous. Their secretaries were very friendly each time I rang through, and nothing was too much trouble. The outpatient department is very modern and spotless. I was very impressed and grateful that so many different eye examinations were performed on me. The in patient department is also spotless, and my meal after my operation was delicious!

Mr Philip M Stott

Orthopaedic Surgeon

Although this was my second hip replacement the experience was very different and unexpected. Mr Stott had explained that it was different but not really explained the different rehab. The physio I saw at Stride (the one recommended by Spire). Their understanding of the different reha was poor and essentially recommended a programme neither specific to the operation nor the individual. A really unique service in this country would e a closer tie between surgeon and physio and specialist physios who really understand which muscles cut where the inflammation likely to occur etc. This would gratly ease the patients mind and expectations

Dr Gregory Sebepos-Rogers

Gastroenterologist

My gastro consultant, Dr Sebepos-Rogers, gave me ample time during my appointment today to ask overdue questions, and he explained matters to me in detail. It is very important for a patient to be able to trust a physician and to feel that everything is explained well. During my 2 week stay in hospital, I really had not been given enough facts about my condition despite asking, and therefore I was very anxious to be seen today. He will also follow it all up with a letter in the next few days. I felt fully understood by Dr Sebepos-Rogers and value him highly as my consultant.

John Flynn Opticians

Optometry

I wanted to send a huge thank you for the exceptional care you provided to my friend last week. We are incredibly impressed by your expertise and thoroughness in explaining the condition (Keratoconus), your guidance on further management and your prompt referral to the Eye Consultant. We are equally impressed by your wonderful team’s kindness and promptness. It’s a relief to know such high-quality care is available locally, and I’ll be sure to point my friends and family your way.

MUMS - Midlands Ultrasound and Medical Services

Allergy Medicine, Breast Surgery, + 37 more

Thyroid blood test. Never been before. Autistic so some challeges : a sign on door to push would have helped, it was intimidating, couldn’t get in straight away. An area with reduced lighting to wait would have reduced my overwhelm, was very close to waiting outside. Became very overwhelmed trying to explain which test I had booked, knew there was a fault on the website. Although the situation was rectified satisfactorily, it was still an overwhelming, triggering experience.

Dr. Dunia Ismail

Paediatrician

Great doctor, very knowledgeable, looking at a bigger picture. Very dedicated and spending as much time as required, not rushing things but gather full information about the patient. Dr Dunia can explain very well the dependencies, tests needed and what to expect once the results are back. She has also an up to date knowledge on nutrition and quick changes that will made a difference, even in a life of a family as busy as ours. I can't recommend Dr Ismail enough. Thank you!

Dr. Constantinos Parisinos

Gastroenterologist

Dr. Parisinos took the time to clearly explain my procedure and the reasoning behind each step. He first performed an EUS to determine whether there was a gallstone in my bile duct, and only proceeded with the higher-risk ERCP after confirming that a gallstone was present. I appreciated his cautious approach and his clear communication, which helped me feel informed and confident in my care.

Endocare Diagnostics

Gastroenterology

My visit to Endocare was very relaxing experience The staff put me at ease and explained the procedure in detail and reassured me Of colonoscopy The after care was excellent too Very caring staff I also got my private appointment quickly too And the feed back of my after procedure was put to me very reassuring All the staff were brilliant !!!! Keep up the good work!!!

Joint Reaction

Orthopaedic Surgery

I was sadly given some very upsetting news that Mr Thomas would not be able to help my condition and that I would have paralysis for life. Mr Thomas delivered this news in the most respectful manner and took the time to answer all of my questions during the appointment and afterwards. He explained everything in great depth, and I truly appreciated the time and care he gave

Professor Tony Kochhar

Orthopaedic Surgeon

Professor Tony Kochhar was available on time, had read my case notes and asked the necessary questions to reach a understanding on my issue in the same appointment. He also recommended an MRI to confirm the findings that weren't visible. He was through, professional and polite. I would highly recommend professor Tony Kochhar to anyone who has issues within his remit.

Mr Shashank Gurjar

General Surgeon

From the very first consultation through surgery and recovery, I felt completely supported and confident in my care. Mr Gurjar was professional, kind, and took the time to explain everything clearly. My results exceeded my expectations, and I’m truly grateful for such an excellent experience. I highly recommend Mr Gurjar to anyone considering treatment.

Dr Kajal Patel

Dentist

She always provides an excellent service. Dr Kajal Patel has a very kind and caring approach, especially if you are a nervous person. She will explain what she is going to do and make you feel at ease. I am usually seen on the same day if I have a tooth problem. She is very professional and good at her job. I highly recommend Dr Kajal Patel.

Mourne Private Clinic

Dietetics, Imaging (Scans), + 3 more

As a facility in Newry we as residents are privileged to have such a facility as this in our area Truly professional from reception to ultra sound room State of the art and really wonderful radiologists Couldn't recommend it highly enough 5 star experience and a special thanks to the elegant helpful and accomodating Syd at reception

Dr Arani Sridhar

Paediatrician

Dr. A. Sridhar is an outstanding pediatric rheumatologist. They are highly professional, knowledgeable, and very caring toward their young patients. We always felt listened to and well supported, and the explanations were clear and reassuring. We are very grateful for the excellent care and dedication. Highly recommended.