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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Mr Jaroslaw Krupa

General Surgeon

I underwent a complex mastopexy and augmentation with Mr Krupa, and I honestly couldn’t be happier with my experience or my results. From my very first consultation, Mr Krupa was kind, thorough, and incredibly reassuring. He took the time to explain the complexity of my case, set realistic expectations, and answer every question in detail. The level of care I received before, during, and after surgery was outstanding. Mr Krupa and the Nuffield team were professional, compassionate, and attentive throughout the entire process. Especially as I experienced a slight complication with a rash after my dressings were removed, which was dealt with extremely swiftly and put my mind at ease. Given how complex my surgery was, the results have exceeded my expectations — and while still in the early stages (4 weeks post op) they look natural, balanced, and beautifully done. I am extremely grateful for Mr Krupa’s skill, precision, and genuine care. I would highly recommend him to anyone considering breast surgery, especially if your case is more complex and you want to feel completely confident in your surgeon.

Spire St Anthony's Hospital

Dermatology, General (Internal) Medicine, + 21 more

Dear Doctor and Team, I wanted to take a moment to sincerely thank you for the outstanding care I received during my gastroscopy. From start to finish, the entire process was made so much easier than I had expected. Dr Hayat was absolutely fantastic — humane, empathetic, and reassuring — which made a huge difference to me. The staff took the time to explain everything clearly, answered my questions patiently, and helped me feel informed and calm throughout. Everyone I encountered was friendly, professional, and genuinely caring. What could have been a very stressful and frightening experience was turned into a positive one, not only for me but also for my partner, who felt reassured by the kindness and clarity shown by the team. Please pass on my thanks to everyone involved. Your compassion and professionalism truly made a lasting impression, and I am very grateful.

The Princess Grace Hospital Outpatients

Diagnostics & Testing, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

Pretty straightforward experience overall. The receptionist on the first floor (the Somali lady wearing a hijab) was extremely kind and helpful. My phone was about to die and I asked if there was any chance of a charger- she went out of her way to help me, which I really appreciated. It’s the small things like that which leave a lasting impression, and that’s exactly why I wanted to leave this review. The only small suggestion I’d make is having oat milk available at the coffee machine for those who don’t have dairy, it would be a thoughtful and considerate touch.

Dr Oliver Guttmann

Cardiologist

Dr Oliver Guttmann showed great professionalism, and an impressive ability to analyse my rather complex medical details. I was most impressed by his meticulous diligence in taking the trouble to review my many files the day before actually seeing me. Not only that, but bringing to my appointment, a complete understanding of all the reports he had evaluated so well. It was quite a display of his medical prowess. That, combined with an accurate and incisive follow-up report which I received the following day, and his friendly manner, make him outstanding in his field.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

Though I prepared in advance for what expect in relation to parking and expected to pay on the way out, an usher directed me to another car park where there were options of paying on an app or using cash. I had time on my side luckily. Directions were almost right but I would have been better prepared if I had known the entrance sits at the back of the main A&E entrance. The staff were friendly and the environment was clean and calm. The doctor was incredible, attentive, patient, precise, clear and efficient. The experience was good.

Mr Robert Turner

Orthopaedic Surgeon

Initially I was very unsure about my condition, however, Mr. Turner provided reassurance that the condition of my hand could be fixed. Tests were carried out over the following month then surgery was suggested. The operation proved to be very successful and, despite being prepared for subsequent pain, I did not experience either pain nor discomfort at any point. Further to the surgery, Mr. Turner and colleagues provided after-care which was reassuring, professional and continued to ensure a speedy recovery.

Mr Reshid Berber

Orthopaedic Surgeon

Mr Berber as always listened, was very clear in what he was saying and what he had done. He always checked i understood everything or if i had any questions. The examition was thorough and he explained what he was doing and what he found. What the next steps could be if i needed them but i have never felt pushed into any treatment. Mr Berber has always shown compassion to what i was going through and never dismissed anything i said or was feeling.

Dr Rachel Hoyles

Respiratory Doctor

My appointment with Dr Hoyles was in the course of an investigation for a serious, prolonged viral respiratory infection. Dr Hoyles took the time to hear my full story, I never felt rushed. I felt the examination was thorough and with care. Dr Hoyles is compassionate, detailed oriented and meticulous , her clinical explanations were clear, and I left with full confidence for the next steps in my treatment. I am delighted at the level of care.

Castle Craig Hospital

Psychiatry, Psychotherapy

My daughter has come out after five weeks at rehab - she was a mess when she went in and we were worried for her safety and mental health with the drugs she was taking. So far we have seen a transformation - cautious to say but it feels like we have her back. We’re taking it slowly as a family and aftercare seems to be very helpful and we’ll be doing more family therapy, going to al anon etc. she had a really positive rehab experience overall.

Midland Eye

Ophthalmology

I visited the clinic to discuss removal of a lesion on my eyelid. Having spoken to the consultant Mt Murray I decided to have it removed. I returned two weeks later to have the surgery. All the staff were very supportive and took time to explain the whole procedure to me. In particular Jenny took great care of me and made sure I felt as relaxed as I could be. Everything went to plan and I would like to thank everybody that was involved.

Dulwich Podiatry

Podiatry

I would like to say how impressed I have been with treatment I received from Zack. He has a professional, friendly manner and clearly wants to achieve the best possible outcomes for his patients. He ensured that I understood every step of my treatment. I did not feel at all rushed during my appointments as Zack gave me time to ask questions and he responded to these in detail. I would have no hesitation in recommending him.

sykle.life

Cardiology, Diagnostic Pathway – Cardiac, + 6 more

Couldn’t rate the practice more highly . Excellent care . The doctors have the time to discuss all concerns no rushing . They have relationships with top specialists. . .Appointments for tests are organised efficiently and fast. The practices thinks beyond the present to future health . It’s still has the ethos of a traditional gp with families and generations as patience You are in safe hands

Dr Mark Weatherall

Neurologist

Dr Weatherall was the first doctor I've spoken to who truly understands and took my issues seriously, recognising migraines aren't normal and are impacting life! He explained everything thoroughly and made me feel like the issue was being properly addressed with plan A, B, and C already sorted. He was very helpful arranging these with my GP and making sure everything was super transparent.

Mr James Newman

Orthopaedic Surgeon

My whole experience was excellent! All my questions were answered in depth so I knew exactly what to expect from the surgery and the recovery ahead. The surgery itself was a positive experience with minimal swelling or pain so I was very happy with everything Dr Newman did for me... Thank you!!

Miss Anjali Kothari

Obstetrician & Gynaecologist

Dr. Anjali is is an exceptional gynaecologist — calm, patient, and incredibly knowledgeable. She explains everything clearly and makes you feel completely at ease. I’m grateful to have a doctor who is also such a kind human being, she has helped me in my bad times. Highly recommend.