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Ahead4babies

Oral & Maxillofacial Surgery, Paediatrics

Thank goodness we found you! My son was born with torticollis and, as a result, always slept on one side. We had no idea this would lead to the flattening of his head, especially since no advice was provided post-birth. He was subsequently diagnosed with Plagiocephaly and a 15mm asymmetry (which is classed as moderate). We felt incredibly let down by the initial lack of guidance. While repositioning could have helped in those early weeks, by the time we realised there was an issue, too much time had passed to correct it without intervention. Navigating the next steps was difficult, as we were faced with a plethora of misinformation. We had several NHS and private consultations, but no one could categorically tell us that a helmet would fix it. The "party line" from the NHS is that they don’t work, but I can now categorically say that is simply not true! We initially met with a different helmet company but got cold feet when they couldn't guarantee the results, they estimated a "best-case" improvement of only 9mm. Following a discussion with Bassel Zebian, a Paediatric Neurosurgeon at King's College Hospital, he recommended we see Dr. Stenhouse at Ahead4babies. After discovering that two of our friends had also used them, we felt reassured enough to reach out. From the very first phone call, we were sold. They were clear about what to expect, answered all our questions, and confirmed they could get the asymmetry down to 0mm. Knowing the clinic is run by craniofacial surgeons gave us total peace of mind that we were in good hands. Dr. Stenhouse, who carried out our son’s treatment, is a Consultant Maxillofacial Surgeon at King’s College Hospital. He is incredibly honest about expected outcomes and will not recommend a helmet if it isn't truly necessary. After the first meeting, you are given the space to digest the information and decide whether or not to proceed. This was a breath of fresh air compared to other companies that seem to focus more on profit than actual need. While other helmets might look "flashier," they often work by removing layers as the head grows. In my opinion, this is far less effective than Dr. Stenhouse’s approach, as he bespokely trims the inside of the helmet to accurately adapt to the head as it grows. Our son wore his helmet for 17 weeks in total. We eventually agreed it was time to stop at 1mm asymmetry rather than risk overcorrection. Throughout the process, the 24/7 WhatsApp support team was fantastic, making the entire journey incredibly smooth. To any parents in doubt, if your child has moderate or severe asymmetry and you are past the first 12 weeks where repositioning is most effective, get the helmet! It is extremely unlikely to improve significantly on its own. It is also VERY important that you take action early while their head is still soft to see faster results, ideally as soon as they can support their head (around 4–5 months). I hope this helps other parents navigating this process. If you have any questions, feel free to reach out to me on social media. I’ll leave you with a picture of the result, one happy baby with a perfectly shaped head!

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

Spire Manchester Hospital

Cardiology, Dermatology, + 11 more

Walking into Spire hospital at Manchester, I was greeted by really good reception staff who listened to what I said and then made it happen. It felt very well organised. Into the wards/clinics for treatment, I was again greeted by friendly, confident staff who quickly put me at ease and explained what was to be carried out. All of my tests/treatments were carried out very professionally, on time and with care and respect. I felt comletly at ease throughtout. 5 Stars in every respexct for the clinical staff and Spire Manchester. Bad Experiencies. Dealing with the Spire Online/ Phone back office and Booking System. It was diabolical in all aspects. It appeared to be very dis-jointed and not able to pass information on internally nor take notice of what I told them. I received meaningless paperwork that bore little resemblance to what was to be done and its timeline. The night before treatment, around 8 p.m., I even received an email that told me all my procedures/ tests were to be carried out in Liverpool, not Manchester. Very poor level communications from Spire admin. very bad experience for me.

Mr Adam Critchley

Breast Surgeon

I cannot recommend Adam highly enough! From my first consultation through to surgery and recovery, the experience has been genuinely excellent. Adam is patient, calm, kind, approachable and deeply professional. He took the time to listen, answered every question without rushing, and made me feel completely at ease at every stage. I am still healing but even now the results of my breast reduction are better than I ever expected! The care, precision and attention to detail are obvious and I feel incredibly grateful. It has changed my life! 💗 As a queer woman, feeling safe and respected in medical settings really matters to me. Adam was consistently respectful, inclusive and thoughtful and he treated my partner with the same warmth and respect. That meant more to us than I can easily put into words. On top of all that, he has a great manner - friendly, welcoming, reassuring and a lovely smile. You feel like you are in very capable hands without ever feeling like just another patient. I would recommend Adam without hesitation to anyone considering breast reduction surgery - he’s truly the G.O.A.T! 👏

Dr. Derek Ho

Ophthalmologist

I am extremely happy that I chose Dr Derek Ho to perform my cataract surgery. He took his time to explain to me over the phone the different options and to make a recommendation when I asked him to. In the end I went with his suggestion of having a toric EMV lens in both eyes done at the same time. On the day of surgery he was very calm, polite and caring. His surgical skills are second to none. I felt reassured that I was in very experienced and capable hands. I could not believe that the treatment was completely pain free and smooth and easy. I could see very clearly after the operation straight away. Two days after the procedure I am totally amazed by how well I can see. I can now see better than I have ever been able to with glasses when I was younger. A truly transformative operation. I am so grateful to Dr Ho for what he has done for me. He is a great surgeon. Thank you so much Dr Ho!

Mr Onur Berber

Orthopaedic Surgeon

I had an excellent experience with Dr Berber following a fractured wrist sustained while I was on holiday. As I was not in London at the time of the injury, he immediately accommodated an online consultation and ensured continuity of care until I could return. Over the summer, my travel schedule was complicated and unpredictable, yet Dr Berber was consistently flexible and responsive, arranging follow-up appointments and imaging around my movements. He and his team proactively coordinated scans to closely monitor progress, always with the aim of minimising intervention while ensuring proper healing. His readiness to adapt, combined with clear communication and careful clinical judgment, made a potentially stressful situation feel very well managed. I am extremely grateful for his professionalism, availability, and thoughtful approach to care.

Nuffield Health Newcastle

General Surgery, Neurosurgery, + 6 more

I had a really positive experience staying at Nuffield Hospital. From admission to discharge, the staff were friendly, welcoming and kind. Everyone I interacted with was attentive, reassuring and helpful, which made a big difference during surgery and early recovery. Even when things were not perfect, such as not having a post-surgery bra in my exact size and sending me home in one that was a bit too big in the cups, the care and effort from the team never wavered. They handled everything with warmth, professionalism and good humour! Overall, I felt well looked after, respected and supported and I am very grateful to the staff who made what could have been a stressful experience feel calm and manageable. 💗

Dr. Haus Dermatology

Cosmetic (Aesthetic) Medicine, Dermatology

I recently had a CO₂ laser treatment at Dr. Haus, and the experience was excellent from beginning to end. At 54, I’m focused on keeping my skin healthy and firm, and this treatment was exactly what I needed. It boosted my skin’s texture, brightness, and overall vitality in a way that feels natural and refreshed—not overdone. Dr. Haus and his team were professional, caring, and incredibly reassuring throughout the process. I’m thrilled with the results and highly recommend the CO₂ treatment to anyone looking to rejuvenate their skin with real, visible improvement.

The Lindo Wing at St Mary’s Hospital

Allergy Medicine, Breast Surgery, + 21 more

I have about 34 years experience of palliative care as a recently retired GP and I can honestly say, in all those years, I have never seen anyone as superb, as kind, as caring, and as hard-working as Ganan in my entire career. He was always there every day, assessing our Mum, explaining his clinical decisions, and involving us in planning next stages of management. Approachable, empathetic, wise, he is a shining example for all of us who have the privilege of doing our job. St.Mary's is very lucky to have him.

Mr Jonathan McFarlane

Urologist

My follow-up consultation went perfectly. I described some of the symptoms I had experienced following my operation, and how pleased I was with progress so far. Mr McFarlane explained clearly what might happen during the next 6 months, and also that the tests on my tissue eliminated any doubts I might have had about cancer. He made it very clear that I could contact him (or my GP) if there were any changes to my progress. I left the Bath Clinic feeling very reassured that I had been in safe hands throughout.

Castle Craig Hospital

Psychiatry, Psychotherapy

The combination of therapies under one roof is Castle Craig's strong point and a great team of staff, all really friendly and helpful. I was here for six weeks and the intensive therapy schedule has been extremely beneficial for me. Family therapy was helpful and I'm working hard to mend the relationships in my family. The fitness sessions were a highlight, the staff got me moving and thinking about healthy living after years of alcohol abuse.

Sussex Wellman Clinic

Diagnostics & Testing

David has genuinely changed my life for the better. I first approached him when I started experiencing clear signs of low testosterone. He carried out an in-depth health check, designed a tailored plan to optimise my health and wellbeing, and the results have been life-changing. After just one year, I’m a completely different person — stronger, sharper, and feeling better than I have in years. I can’t recommend him highly enough.

Mr Giles Stafford

Orthopaedic Surgeon

I cannot recommend Mr. Stafford highly enough. From my initial consult - he took the time to explain every detail clearly, outlining all available options and referring me to the right specialists - he ensured I had a comprehensive team supporting me. I felt really reassured ahead of my surgery - and I’m now well on the mend and incredibly happy with the outcome and progress of my recovery.

Dr Richard Jabbour

Cardiologist, Diagnostic Pathway Specialist

I had the pleasure of seeing Dr Jabbour today following some concerning recent blood test results. Given my family history, further investigations felt both sensible and reassuring. Dr Jabbour was exceptionally professional, thorough, and knowledgeable, and he took the time to explain everything clearly. I felt genuinely listened to and well cared for. I would highly recommend him.

Mr John Jeffery

Orthopaedic Surgeon

John has treated us with the utmost professionalism over the past few years. His character, dedication, care and attention have been outstanding, and resulted in successful operations with positive life enhancing outcomes. We are very grateful for his expertise in his field, and hold him in high regard.

Mr Sam Dobson

Obstetrician & Gynaecologist

I have just had surgery at The Park hospital. My Consultant Mr Sam Dobson was kind, supportive and reassuring. I received excellent treatment, and could not have wished for better, he is the best . Also Mandy has always been at the end of the phone to answer any problems. Simply the best dynamic duo.