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Mr Keng Jin Ng

Urologist

I saw Dr Ng from August of 2024 until September of 202 and so I got to know him over a long period of time. The first thing I would say is to please look around to find a consultant who will offer similar treatment to Mr Ng. I say this because Mr Ng’s fees are very high and he will not give you the tools to become medically independent. I believe Mr Ng’s approach to fees and treatment is unethical, (I will go into this later). Importantly I have now found a doctor who has given me the medical tools to treat myself in the same way Mr Ng has but for a fraction of the cost. I implore you please to not become medically and financially independent on someone who I do not believe has the patient’s best interests at heart. The treatment Mr Ng offered me: A bladder hydrodistention Followed by a twice-weekly bladder instillations with PTNS The instillations contained Ialuril, lidocaine, and sodium bicarbonate Weekly / bi-weekly urine tests to check for bacteria Costs of Mr Ng’s treatment: His fees are expensive: £520 for each instillation, and £275 for up to 20 minutes on a call, charged pro-rata afterwards. The hydrodistention and initial course of 12 instillations alone came to around £15,000–16,000. Why I believe Mr Ng’s approach to fees is unethical, and how to find the same treatment for less money as a patient: I often felt like Mr Ng cared far more about getting paid and my money, rather than my wellbeing and progress as a patient. Clear examples of this are his: approach to urine tests, and refusal to teach patients how to replicate his bladder instillations. Urine tests: Mr Ng will do a urine test with you regularly to check for any bacteria / infections. He will send the results of those tests for free to you. However, he will not tell you what the results mean / what needs to be done medically without payment of £275 for a consultation. This feels incredibly unethical. Let’s say you had an infection and required antibiotics, unless you are going to see Mr Ng again he won’t provide a prescription. Instead he will tell you to go and see your GP. This is withholding essential medical guidance and clearly crosses a line. When I challenged him on this his justification was that it was the same as paying a lawyer for their time. I disagree strongly with this. No major work is required of Mr Ng, he will already know the answer as to what antibiotic you need, and writing a prescription is what is expected of doctors. Refusal to teach patients how to replicate his bladder instillations: There were also opportunities to reduce costs for patients. He could do this by teaching patients how to self-catheterise and inject the medication of ialuril, sodium bicarbonate and lidocaine ourselves. When I asked if this would be possible he said he would not want to because: Patients might hurt themselves through catheterisation and That he wants to keep an eye medically on his patients rather than having them disappear off and do the treatment entirely themselves The first point I disagree with. Thousands of people self-catheterise everyday without any major issue. Regarding the second point, he could still require patients to check in with him semi-regularly, however his flat out refusal to let patients replicate any part of the treatment themselves feels unethical. It is difficult not to feel that the real reason was financial, that keeping patients dependent on in-clinic treatment was more lucrative. Furthermore, Mr Ng frequently leaves for weeks at a time on medical conferences, and for Chinese New Year alone he was gone for over 3 weeks. I am therefore not convinced that he is worried about leaving patients unmonitored for periods of time. If you take anything away from this: It is that Mr Ng’s treatment can be done by other consultants. I am now seeing a new urologist who has prescribed me iAluril, Lidocaine and Sodium. I can now treat myself whenever I want, and have far more autonomy as a patient. This urologist also does not try to charge me for every single thing he does, or any quick admin / questions that are reasonable to ask. I feel far more cared for and frankly no longer financially exploited. Mr Ng’s professional behaviour: I realise this review is already long. This next part details Mr Ng’s behaviour as a consultant and I have only placed it here if people are still interested in reading more about what you can expect from Mr Ng as a doctor. His attitude towards money: I really came to dislike Mr Ng’s comments towards people’s finances in regards to his treatment. For example, when first discussing costs, he joked about patients making big financial sacrifices, i.e. giving up their deposits, or talking unempathetically about how people sometimes run out of money and he has to ‘send them back to the NHS.’ These remarks struck me as unprofessional and insensitive, given how expensive his treatment was, and how desperate and mentally struggling a lot of interstitial cystitis patients are due to the chronic nature of their problem. Inconsistent time spent with patients: When I would have instillations with Mr Ng, the amount of time he would spend with me was inconsistent. The instillations took around 30 minutes (with the PTNS) and sometimes he stayed and spoke with me for most of that time. Other times he clearly wanted to be out of the room as fast as possible and would leave after 5-10 minutes. Despite this he would always charge the full £520. I do not think this was fair. Punctuality: Appointments rarely started on time. Even with a 10:00am slot, he often only arrived at the clinic after 10:00am. I once suggested booking me at 10:10am instead, but nothing changed. There were also scheduling errors, on at least two occasions, he confirmed dates, only to later cancel and tell me I had the wrong information. I did not challenge him on this as I suspected he would deny it and suggest I misheard, but it was disruptive to my work. Despite insisting patients needed constant monitoring, he frequently went away for weeks at a time, whether for conferences or personal holiday. Inability to have frank and open discussions: Mr Ng told me that he liked to be ‘challenged’ by patients however I did not find this to be the case. After I felt like my progress was stalling I said to him that our treatment felt like 'Groundhog Day', we were doing the same thing again and again with no real advancement. Rather than engaging with this concern, he seemed offended and told me I was welcome to find another consultant. I came to feel he had a strong ego, and he would become unprofessional when questioned more firmly. Unprofessional behaviour: The most unprofessional encounter came at the end of my treatment. I wanted to know whether the photos of my bladder taken from a cystoscopy were taken before or after the hydrodistention. Another urologist I was seeing for a second opinion wanted to know this, which is why I asked. I thought this would be a simple yes/no question and so I politely texted Mr. Ng, but he refused to answer and said I would need to book a £275 consultation. When I paid for an in-person consultation, he gave vague answers. He said he recorded the 'entire procedure’. I was still confused and asked further. At this point he became visibly irritated, insisted that he answer was 'very simple' and that he had explained it in 'clear English,' and implied I was at fault for not understanding. He then said I asked far more questions than other patients, which he found 'tiring.' I said I thought he was being very rude, and again he said I could find another urologist. He cut the conversation short and walked out mid-discussion. After a year of loyalty and considerable expense, being treated this way over a simple question left me stunned and confirmed that he viewed me more as a source of revenue than as a patient. It is due to this final behaviour that I have given Mr Ng such a poor rating.

Moorfields Private Eye Hospital

Ophthalmology

The whole experience from my first call to book my initial consultation at Moorfields Private Eye Hospital to having my procedure was excellent and throughout, all of the hospital staff were friendly and very helpful. The consultation included vision tests and scans and lasted approximately 2 hours so, importantly, it was very thorough. Afterwards, the surgeon recommended the best procedure for me based on the results of the tests. Our eyes are very precious and I felt I was in very safe and competent hands. I therefore booked to have the procedure the following month. Prior to calling Moorfields Private Eye Hospital I phoned a well known private facility offering the same procedures and their consultation was only 40 minutes so far less thorough and also more expensive. My procedure, Refractive Lens Exchange, (RLE) was carried out by Mr Gore, the surgeon I had seen for the consultation, and it went like a dream. I went from wearing spectacles all the time to not needing them at all. My new lenses even corrected my astigmatism! In the evening following the procedure I was able to read my book without specs and the next day I could read a car number plate from 7 cars away, again without specs. Unbelievable! Moorfields Eye Hospital uses state of the art equipment in their procedures and their surgeons, anaesthetists and surgical teams are all highly qualified and experienced. I was told what to expect throughout the procedure and felt totally reassured. I didn’t feel any pain or discomfort during or after the procedure. My nurse Temi was efficient and lovely and gave me my pre op drops and guided me through the drops I would need to take in the weeks following the procedure. I’m so pleased I chose Moorfields Private Eye Hospital!

Mr Amit Patel

Ophthalmologist

Visited Dr Patel regarding an upper eyelid issue. Dr Patel took his time to ask my clinical history followed by a lengthy and careful eye examination. He also took his time to explain every step of the examination process. Once done, he spent quite sometime explaining what was causing the issue, he then showed an animated video which was extremely helpful and easy to follow. Finally, he gave me some literature so I could read at my leisure. All in all this was one of the most friendly and clear consultations I have had. Dr Patel is an excellent consultant that spent a lot of time explaining what was causing my symptoms and how to resolve them and is a testament to how passionate he is about his job. I would recommend Dr Patel whole heartedly. I hope I won't need to see an eye doctor again but if I do then it will certainly be Dr Patel.

Dr Ankur Gulati

Cardiologist

I was very fortunate to meet my consultant Dr Gulati at the QEH Woolwich who carried out my first coronary angioplasty PCI which went off smoothly a month ago. I had another artery that needed the same procedure. The artery in question was severely blocked. I was delighted when Dr Gulati advised me that I was eligible to have ground breaking treatment at St Thomas Hospital that uses a new device. He clearly had my best interest at heart and I was very happy to give my consent to this treatment on trial. I had the procedure a week ago and I have healed up well and there have been no issues since. I have felt much more energy since having the treatment; the artery that was severely blocked is now working again well and I feel so much better. I think I hit the jackpot meeting Dr Gulati along with his team. I cannot praise him highly enough.

Mr Rahij Anwar

Orthopaedic Surgeon

I found Mr Anwar courteous, polite , very friendly and approachable. I was quite nervous prior the surgery but Mr Anwar put me at ease.. Mr Anwar had a very good bedside manor. He was very informative and professional and I found myself trusting him. Having had such a good experience with Mr Anwar concerning my right knee replacement I only wanted Mr Anwar to do the surgery for my left knee replacement. I would not hesitate to recommend Mr Anwar to friends and family particularly to nervous patients like myself. My experience with Mr Anwars care prior, during and post surgery has been exceptional.. I cannot thank him enough

Candover Clinic

Dental Care, Dermatology, + 19 more

Directions to the car park should be better, ie if you put Candover Clinic in the sat nav you can't get to the patient car park for MRI without going out and sitting in traffic to get around the other side of the hospital. It could also be clearer where MRI is on the map (eg circled). It was quite confusing whether I was in the right place as was given NHS forms (is a shared NHS facility). They also told me off for not reading a leaflet but I didn't get a leaflet. The lady who completed the procedure was excellent though. Before and afterwards I felt a bit more alone and confused than at other private procedures.

Spire Leeds Hospital

From arriving at the reception , the staff were very friendly and greeted me with a smile . The areas I went into including my room were spotless . Nothing was too much trouble for anyone I met . When I returned to have the bandages taken off the nurse who redressed my wound was fantastic , again very friendly and informative . My whole experience in Spire was fantastic , the whole team who I met made me feel I was in good hands , and I would definitely recommend this hospital to friends , family and anyone else . Great job , thank you .

Mr Kirana Arambage

Obstetrician & Gynaecologist

Absolutely fantastic experience from consultation through to booking and seamless operation and overnight stay at The Manor Hospital. I knew that i was in the most professional skilled hands of surgeon Mr Kirana Arambage. Thank you for an outstanding procedure. My recovery has also been a positive period. Fantastic first class Michellin Star Service. Thank you for giving me my recovery. Outstanding from behinning to end. Many thanks Mr Arambage. I will recommend all my friends and colleagues to ask for you.

Mr David Floyd

Plastic Surgeon

Mr David Floyd provided an exemplary service. He has the most personable and professional manner and explained my procedure in detail and in terms that were easy to understand and absorb. I had a breast implant removal , (enbloc) and uplift. I'm very slim with little to no fat and he did a fabulous job. He is not only a highly skilled surgeon but he has an artistic eye. Everyone in his team operate around him to deliver a slick service and do so with kindness, empathy and professionalism.

Mr Marcin Karlikowski

Orthopaedic Surgeon

I had an excellent experience with Dr. Karlikowski. From the very first consultation, he was kind, approachable, and took the time to explain everything clearly. He made me feel at ease, answered all of my questions with patience, and provided thoughtful advice and treatment options. His professionalism and genuine care really stood out, and I felt confident throughout the whole process. I would highly recommend Dr. Karlikowski to anyone looking for a skilled and compassionate doctor.

Mr Tony Nargol

Orthopaedic Surgeon

This is the best decision I made .my knee replacement meant I could carry on working and enjoying life. I am a swimming teacher and sports coach I umpire various sports and play netball and like to bike. I love walking my dog also , my job is very physical and I can do up to 30 thousand steps in a day sometimes, all of this would not of been possible if I had not had my knee replacement .this is my second one I’ve had done.its life changing thank you to my surgeon.

London Finsbury Clinic

Cosmetic (Aesthetic) Medicine

From my very first appointment the Doctors made me feel genuinely welcomed and comfortable. She listened attentively to my concerns and guided me through each step of the process with patience and care. Dr Cristina has gentle approach and attention to detail .The team is equally kind and professional, creating a warm and reassuring atmosphere throughout every visit. I wholeheartedly recommend Finsbury Clinic to anyone looking for expert, thoughtful aesthetic care.

Skylight Psychiatry

Psychiatry

It was a virtual appointment so I didn’t see the practice in person. The lady who did my adhd assessment was great and made me feel really comfortable. The wait time for assessment/diagnosis and the waiting list I’m now on for medication titration were both a few months longer than I’d expected (from looking at the website before my referral), but still much faster than with my GP. (I went through NHS Right to Choose after waiting over 4 years for an assessment)

Clearcut Physiotherapy Norbury

Hand Therapy, Physiotherapy, + 2 more

Taruna is excellent she really helped my injury from a car collision and even helped with my stiffness she gave me stretching exercises to do at home and that has really helped well she also gave me the motivation to get myself moving more so that the stiffness is not so bad I am really happy with all the progress that I’m making with taruna’s help definitely recommend clearcut physiotherapy

Practice Plus Group Hospital, Barlborough

Latest visit was a follow up consultation after my cataract surgery. I was very pleased with my surgery (edof lens) and with my excellent before and after care received at PracticePlus, Barlborough. My surgery appointment was arranged very quickly after my initial consultation and everyone involved on the eye surgery team were friendly and focussed.

DrShoCares - Harley Street

General Practice (GP), Medical Weight Loss, + 1 more

Dr Sho is amazing, Not only is she able to give good advice but also has direct experience as a patient herself. She is both intelligent, warm and kind, and offers you the full fact- no nonsense approach of pros and cons which allows for informed decision making from a health perspective following consultation Thank you once again.