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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Mr Nitesh Patel

ENT Surgeon

I cannot recommend Mr Nitesh Patel enough; I am so incredibly grateful for the care I received. From the very first consultation, I felt I was in the best possible hands. He took the time to explain every detail of my surgery, answering all my questions with incredible depth and patience. His attentive nature and kindness completely eased my anxieties, and he was always there to provide reassurance exactly when I needed it. The pre-care was thorough, and the aftercare has been just as supportive. Most importantly, the results have been life-changing—I can hear so much better already, even so soon after the procedure. I truly appreciate his expertise and the genuine compassion he shows his patients.

Dr. Arif Hussenbux

Gastroenterologist

Dr Arif Hassenbux and his team were very efficient, very clear instructions given ref. ERCP procedure. I was extremely impressed with the swift and careful treatment by Dr Hussenbux because I was extremely scared and this was day 6 of my A+E ‘journey’ and I was becoming extremely fatigued with added complications due to delay of 5 days plus waiting for my urgent operation- due to no beds and then no space in theatre for my operation. All of Dr Hassenbux team were very good and worked well as a team. They probably saved my life! The people in Endoscopy are excellent and need to be replicated across the NHS as an example of the pursuit of excellence. Thank you.

Dr. Arifur Rahman

Psychiatrist

I am extremely grateful for the care and support I’ve received from Dr Rahman. From the very first appointment, I felt listened to, understood, and taken seriously. Dr Rahman has a calm, gentle, and thoughtful approach, and throughout the diagnostic process I felt supported and reassured. As someone who sought diagnosis in their late 30s and who has a strong focus on my career, I had concerns about how changes or treatment might affect the progress I’ve worked hard to achieve. Dr Rahman took these concerns seriously and guided me with care, clarity, and respect for my goals. I would wholeheartedly recommend Dr Rahman to anyone seeking ADHD assessment or care.

Mr Debashis Ghosh

Breast Surgeon, General Surgeon

Mr Ghosh was the third surgeon I saw after being diagnosed with breast cancer, and from the very first consultation I knew I was in expert hands. His competence and experience were immediately evident, and this was fully confirmed after my surgery. He performed a lumpectomy and, despite having to remove a very large tumour, he did an exceptional job preserving the shape of my breast. His calm and reassuring manner helped me feel at ease throughout the process, which meant more to me than I can express. I will always be grateful to Mr Ghosh for his skill and compassion. I truly cannot recommend him highly enough.

Nuffield Health The Manor Hospital Oxford

I had an excellent experience seeing Dr Wamil and would highly recommend her. From the outset, she was extremely thorough and reassuring, taking the time to listen carefully to my symptoms and medical history rather than rushing to conclusions. Dr Wamil explained the possible causes of my symptoms in a clear and balanced way and recommended a cardiac MRI to investigate further. She took the time to explain why this test was important which made me feel fully informed and confident in the decision.

Dr. Mohamad Khalil

Cosmetic Doctor

I had an excellent experience with Dr Khalil at Tajmeel Clinic. He is professional, honest, and extremely knowledgeable, taking the time to explain everything clearly and offer realistic, ethical advice with no pressure. The clinic is immaculate and well organised, and the whole team made the experience smooth and reassuring from start to finish. I felt completely confident in his care and would highly recommend Dr Khalil to anyone considering hair restoration or aesthetic treatments.

The Dental Clinic Portishead

Dentistry

I required emergency treatment to a broken tooth , From the initial call to the dental practice meet with a professional receptionist and an appointment made. The actual visit with dentist (Simon Robertson) was at is normal excellent standard by explaining what dental work was required to resolve the situation of which he completed explaining each task as he progressed with no drama or problems. The total experience was highly professional and would recommend this practice to anyone

Dr Tsui Chin Ling

Dermatologist

I cannot recommend Dr Tsui Ling highly enough. From the very first appointment, she was incredibly friendly, warm, and personable, instantly putting me at ease during my appointments. She took the time to listen carefully to my concerns, explained everything clearly, and made me feel genuinely cared for throughout the entire process. Her expertise and attention to detail were outstanding, and the level of care I received was fantastic. Thanks again.

Mr Martin Farrugia

Obstetrician & Gynaecologist

I feel very welcome and the visit was really informative and makes me feel more comfortable with my health condition and future treatment. Doctor Farrugia is always very polite and making sure he answers all my questions. Also no matter what's the issue he makes me feel better which is a massive help. Much appreciated.

Dr. Cheka Spencer

ENT Surgeon

Dr. Spenser was exceptional. We were initially nervous about our 3-year-old daughter’s adenoid and tonsil surgery, but he took the time to reassure us and explain everything clearly at every stage. He was extremely professional, kind, and reassuring throughout the entire process. I would recommend him 100%. Thanks Dr!

Experts in Skin and Hair

Dermatology

I found it very easy to make an appointment with a specialist of my choice at a nearby hospital. During my appointment, I benefited significantly from the Consultant's specialist knowledge, which was extremely helpful and beneficial in regards to my condition and also to my overall health and wellbeing.

Harley Street Hearing

Audiology, Ear Care

My visit was excellent. My appointment was with Zac, who was exceptional. Zac explained everything he was doing and why. He was so thorough and gave me a few pointers about my hearing aid ap. Zac was able to make the necessary adjustments to my heating to give me me finer hearing. Thank you.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

After filling out a medical form on previous medical history I was introduced to Mr Edwards, the consultant. He was very professional and explained in detail the procedure that would probably be the best for me. All the staff were very friendly and the premises very clean.

Optegra Eye Hospital Hampshire

Ophthalmology

I was very apprehensive about having both eyes operated on..but every one puts you at ease very quickly i had all my questions answered.in terms I understood and everyone was so pleasant. The result is like having a new set of eyes. Brilliant thank you very much.

Spire Liverpool Hospital

General (Internal) Medicine, Cardiology, + 17 more

On the day of surgery I found all staff to be caring, professional and friendly. The environment, and my room were clean, bright and welcoming. As a result I was able to remain relaxed and calm prior to surgery and was very well cared for after the operation.