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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Mr Daniel Apostol

Physiotherapist

I recently underwent a hip replacement and was fortunate to have Daniel as part of my care team. His dedication and expertise made a difficult journey much smoother and gave me confidence every step of the way. Daniel’s knowledge and skill were evident from pre-op planning through post-op recovery. He explained options clearly, answered all my questions, and helped me feel prepared. He listened carefully to my concerns, provided reassurance during anxious moments, and maintained a patient, supportive demeanor. Daniel communicated expectations, timelines, and potential complications in a way that was easy to understand. I always knew what to expect next. He was attentive in clinic and consistently followed up on my progress, adjusting care as needed to optimize recovery. Daniel coordinated seamlessly with the surgical team, therapists, and nursing staff to ensure cohesive and comprehensive care. Thanks to his guidance and treatment, I experienced a smooth recovery and regained mobility and quality of life sooner than I anticipated. During the initial consultation, Daniel laid out a clear plan and answered my questions with patience. Post-surgery, his check-ins and proactive management of pain and rehab milestones kept me motivated. He encouraged me to stay committed to physical therapy, which was pivotal in regaining strength. I highly recommend Daniel to anyone facing hip replacement. His expertise, empathy, and proactive approach were instrumental in my successful recovery. If you’re looking for a clinician who combines technical excellence with genuine care, Daniel is an outstanding choice.

Meadows & Wood Hearing Care - Worle

Audiology, Diagnostics & Testing

My hearing care assistant Claire was brilliant. I only made the appointment because I was spending New Year in the area from London and still had muffled hearing despite being under treatment for wax removal in both ears. I had already gone down the local NHS route, which uses only irrigation, to no effect and the private (Specsavers) route, which uses only micro-suction, with limited success after several visits. So I was delighted that with just one treatment of about twenty minutes at Meadows and Wood my ears were completely clear. Claire used both methods in appropriate combination to get the result I wanted. She was very pleasant, friendly and extremely professional and fully answered any questions I had. She was also careful to keep me informed of what she was doing at every point of the treatment whilst ensuring that there was no pain or discomfort. I would unhesitatingly recommend Meadows and Wood to anybody. The standard of treatment I received was so high that it might well be worth making the trip from London the next time I need their services!

Miss Ballari Ghosh

Obstetrician & Gynaecologist

Since having a cystectomy back in 2023 and being discharged from another hospital, my periods were terribly painful lasting 16+ days causing me a lot pain and some days I felt I was unable to cope, I was often cancelling on plans and having to bin clothing due to the heaviness of my periods. I often felt down due to the pain and felt stuck after being told by another hospital my pain was down to “exam stress” Miss Ghosh believed my pain and investigated with multiple MRI tests, blood tests and ultrasounds I then got diagnosed with Adenomyosis. Miss Ghosh also removed me of the contraceptive patch and changed me over to the mirena coil which has changed my periods. They are now much lighter and do not last any longer than one week and are much more manageable. Miss Ghosh explained thoroughly the benefits of the coil and how if anything changes I can contact her. Thank you Miss Ghosh, you have made a massive impact to me and I am very appreciative. I would highly recommend Miss Ghosh!

Dr Bav Shergill

Dermatologist

Dr Shergil is a highly skilled Dermatology Consultant/Surgeon who was recommended to me by a friend. I found him to be gentle, kind and very sensitive to my profound hearing disability. His diagnosis of a basal cell carcinoma on the rim of my right ear was clear and straightforward. I opted for him to remove the lesion at McIndoe Centre and the procedure was carried out by him without causing me any pain. He has since advised that the histology showed that the operation was successful.

Nuffield Health North Staffordshire Hospital

General Practice (GP), Imaging (Scans), + 4 more

I am currently 6wks PO from having BA with Mr Apostolou. I cannot recommend him enough. Mr Apostolou was very professional and reassured any uncertainties I may have had. I am very happy with the results and I have not had any problems whatsoever. My very short stay at Nuffield Hospital was very pleasant and I was very well cared for, even after surgery with routine check ups. I will certainly be recommending Mr Apostolou to friends who I know are considering the same surgery.

Ezra Health

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

I’ve never liked the NHS GP system. Ten minutes feels rushed and it isn’t suitable for those who want to pro actively look after their health and longevity. Luckily I’ve had a great experience with Ezra / Zenvité. Being able to schedule an appointment online at a time / day suitable for my busy schedule is perfect. I’m also able to get any medication required delivered to my door. Having regular check ins gives me peace of mind that my health is in order.

Mr Konstantinos Apostolou

Plastic Surgeon

I had my operation in November and met with Mr Apostolou twice beforehand. During these appointments, he took the time to examine me properly and talk through the procedure, my expectations, and any potential risks. He was kind, reassuring, and very approachable, and I always felt comfortable asking questions or raising any concerns. The operation itself was carried out with professionalism and care, and the outcome has surpassed my expectations.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I was very early for the appointment so was encouraged to go to cafe and assured I would be called when they were ready. The receptionist answered our questions with a friendly manner. The nurse was very attentive and explained the procedure whilst preparing the cannular. She even brought blankets as it was chilly in the room. The cardiologist gave time to explain the findings afterwards and advised regarding medication. Excellent service!

Dr. Alexandra Pittock

Psychiatrist

Dr Pittock is highly professional and consistently patient-centred. She supported the continuation of my ADHD treatment with care and clarity, and took time to listen attentively at every stage. She explained clearly why I experience certain symptoms and how my brain processes information differently, which significantly improved my understanding and engagement with treatment. I felt heard, respected, and well supported throughout my care.

Prof. Ben Miranda

Plastic Surgeon

I couldn’t be happier. Everything was easy, fully explained, no hassle and I felt comfortable and confident with my decisions. Nothing I asked or requested was too much an all the staff involved were fantastic. Prof. Miranda was honest and explained everything in detail. Allowed me to chop and change my mind until I was completely happy. I would definitely recommend and would have any further cosmetic surgery with him again.

Endocare Diagnostics

Gastroenterology

I had to give out personal information in a waiting room with other people. Also I was sat in the waiting room about half an hour having been nil by mouth, there were people eating and drinking. There should be a separate waiting area for patients. It was 2 hrs before I was seen, which is too long when you've been told to be nil by mouth. I had to explain I was autistic to the doctor, who was fine once he understood.

Loughview Health

General Practice (GP)

I would recommend Loughview Health to everybody. I had such a good experience as soon as I walked in. From the receptionist asking if I would like water/tea or coffee, to the amazing doctor who actually took the time to listen to what I was saying. She actually cared and I am very thankful as I was so ill. Loughview Health is worth every penny and more! Myself and family members would highly recommend.

Professor Andrew Wardley

Oncologist

I needed an urgent appointment and Professor Wardley was able to provide a next day appointment which I really appreciated. Professor Wardley was clear, compassionate and took time to explain everything to me in great detail. He answered all my questions and had already made my next appointment which was very reassuring as it gave me a plan. Thank you so much.

Mr Ahmed Khalil

Obstetrician & Gynaecologist

Mr Khalil's gentle and reassuring approach was much appreciated. He explained my treatment options fully and answered my questions so I could make an informed choice regarding my treatment plan. On the day of the procedure, he was there to explain again the procedure and checked how I was afterwards. I felt well cared for.

One Stop Healthcare

Pain Management, Breast Surgery, + 47 more

I recommend a private appointment. Instead of a rushed NHS 10 minute experience, the doctor spends 30 minutes understanding symptoms and background. Dr Hamdulay was very thorough, professional and friendly. He gave me very helpful advice and the medication I needed to make a full recovery. Highly recommend OSD Healthcare.