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Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

Mr Hisham Hamed

Breast Surgeon

Mr Hamed is outstanding in every aspect of his care, surgical skills and expertise. From our first meeting I had confidence in him. From diagnosis through surgery to follow up he has been kind, compassionate and reassuring. At every stage, he reassured me and I was able to move on to the next stage feeling more hopeful. Like most people with a potentially life changing diagnosis I was worried but because he listened to me and discussed options, it enabled me to feel I still had a measure of control. When speaking of the proposed surgery and treatment plan not only were his explanations clear, but he was sensitive to my concerns and took the time to answer all my questions honestly, taking care to ensure I was fully informed and confident of both treatment and outcome. During the past two years under his care I have been fortunate to encounter several members of his team and it’s clear they too hold him in high regard, as evidenced by the real sense of team spirit. The results of the surgery were not only better than I hoped they were better than I could ever have anticipated. I will forever be grateful for his care and I cannot recommend him more highly. He is a remarkable, skilled and caring surgeon.

Mr Rupen Dattani

Orthopaedic Surgeon

I saw Mr Dattani for ongoing shoulder pain that had been affecting my daily activities, exercise, and overall quality of life. From the outset, I was extremely impressed by his professionalism, expertise, and calm manner. He took the time to listen carefully to my symptoms, carried out a thorough examination, and explained the diagnosis and treatment options clearly and honestly. I never felt rushed, and his explanations were easy to understand, which gave me real confidence in the plan we agreed together. What I particularly appreciated was his measured and sensible approach — he did not rush to surgery and focused on the most appropriate treatment for my situation. The care I received was excellent, and the improvement in my shoulder has been significant. I am now back to normal daily activities and exercise with minimal discomfort. The follow-up was equally thorough, and the whole process felt well organised and reassuring. I would not hesitate to recommend Mr Dattani to anyone seeking expert shoulder care. He combines outstanding technical knowledge with genuine care for his patients, and I felt completely confident throughout my treatment.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

This was my first colonoscopy procedure so I didn’t know what to expect and was quite anxious. Looking at the patient reviews on this site beforehand really helped me so I wanted to add my own comments here as well. The 2 day preparation for my late afternoon procedure (fasting and drinking the cleansing medication) was actually the worst part, however I followed the instructions and kept myself very hydrated throughout, that along with a couple of boiled sweets in the last couple of hours to stop the hunger pangs really helped. The clinic staff were all really friendly and helpful from the moment I arrived and talked me through the process throughout so I knew what to expect. I had sedation for the procedure itself which was completely painless, and I got the results quickly. At all times my wellbeing was prioritised by the staff, with 1 to 1 nursing and a very welcome drink and biscuit afterwards. Special thanks from me to Roberta and Dr Khan, and my aftercare nurse whose name I forgot (sorry!)

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Made typos on my medical documents several times regardless of me flagging they require updates Can’t schedule simple appointment times and check with people if they are available instead sending random meeting times which clash with my work On 3 occasions now I have tried to join a meeting to have no one there Even if I am having problems connecting and 2 mins late someone should be in the allocated slot waiting especially given the people you are meeting with are disabled All this titration has done is add extra stress to my life instead of helping anything I am now going through medication withdrawals because I have been unable to meet in my titration meetings regales of me flagging several times that these timings do not work with my work commitments and now I have extra stress and pressure on my life at an extremely stressful time Would not recommend this to anyone it’s taken me a whole year since my diagnosis to even get to this point and I am still being messed around

Dr Chris Airey

General (Internal) Medicine, General Practitioner

What has impressed me most is the care, depth, and rigour of Chris’s approach. He looks well beyond headline markers and takes the time to understand how treatment is affecting you physically and mentally over time. Each consultation feels considered and evidence-led, but never clinical or rushed. Chris is clearly invested in my long-term health outcomes, not short-term fixes, and that comes through in the way he tracks progress, explains the rationale behind decisions, and proactively checks in. That level of care has built real trust, and long term confidence in my health and wellbeing, and makes a huge difference to the overall experience.

Newmedica Norfolk

Ophthalmology

I have just had private cataract surgery at Newmedica Norwich, it was an exemplary experience, the staff were so welcoming and the surgeon, Mr Anas Injarie fully explained the procedure and delivered an amazing result. I no longer need contact lens, which I have been wearing for 50 years. Two months earlier Newmedica removed the cataract in my other eye under the NHS. That was a wonderful experience , going private for my remaining eye gave me the flexibility of appointment dates and a premium lens for the best possible vision. I now regret delaying the surgery, I now have two new eyes.

North Wales Eye Specialist Centre

Ophthalmology

I had an excellent experience under the care of Consultant Divya Mathews. She performed cataract surgery on both of my eyes with outstanding skill and precision. From the first consultation through to post-operative care, she was calm, reassuring, and very clear in her explanations, which gave me complete confidence and peace of mind. The results have been excellent, and my vision has improved significantly beyond my expectations. I am truly grateful for her expertise, professionalism, and compassionate approach, and I would highly recommend her to anyone seeking exceptional eye care.

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

My surgery took place there and had to stay overnight due to vertigo and dizziness. The hospital was friendly, new and pristine. The nursing staff outstanding as well as of course the medical team. I had dinner and breakfast and it was also healthy and delicious. Yesterday I returned to have the dressing removed and it was equally good. If any criticism would be to the pharmacy with a 30minute wait to get my prescription and also despite being a Bupa hospital not having the availity to charge Bupa for medication- I am under Bupa Global and in other Bupa hospitals this is the case.

Lucio Health

Diagnostics & Testing, Holistic Therapy, + 1 more

Dr Hari and the team are truly amazing and we couldn’t imagine our journey without them at every step of the way. Their level of service is unparalleled, cancer throws you curve balls constantly and at random times and we’ve been desperate for expert advice and I always get a reply promptly and even out of hours. We wanted to add in re purposed meds to our chemo regime with someone guiding us for safety and not following random internet protocols. Highly recommending Dr Hari and Lucio Health doesn’t even get near to the feelings I have for this team. Simply outstanding.

Skylight Psychiatry

Psychiatry

the appointment for my adhd assessment was online so I can’t comment on the cleaness of the office. The difficult part of this process was trying to keep track of the forms and how many questions you had to answer on a form without being able to save as you go along or being able to print them off and take your time to remember the examples. It would be great to have a checklist on screen that showed which forms you had completed and which ones were still left to do. The assessor put me at ease, she explained everything clearly.

Dr Mark Austin

Gastroenterologist

I recently had an appointment with Dr Austin and I wanted to share my positive experience. From the moment I arrived he took the time to listen to my concerns and answered all my questions in a clear, friendly and informative manner. The consultation was thorough, and I appreciated the way Dr Austin explained my health situation and the steps moving forward. I felt well-cared for and valued as a patient. Overall, it was a pleasant visit, and I left feeling confident about my health plan. I highly recommend him.

Mr Rikki Mistry

Plastic Surgeon

Had a finger and palm operation on the 27th November 2025, Mr Misty kept me informed every step of the way during the operation and was strict with my after care which has now led to my finger looking amazing and the finger is now straight better than I ever expected. Have just had my follow up post op and he said it is looking really good. I have had lots of compliments on the neatness of the scar from medical professions. thank you Mr Misty you have done an amazing job on my finger I will forever be grateful.

Dr Parkash Lohana

Plastic Surgeon

I had a breast reduction and uplift with Parkash Lohana in December 2025 and I am delighted with the results. Throughout the consultation process and pre-op appointments he was so kind and put me totally at ease, I trusted him immediately. He was honest about the process and results I wanted, I wasn't sure about implants but he explained clearly why I didn't need them and I'm so thankful! He really cares about the patients he sees and the results they want to achieve.

Mr Sushmith Gowda

Orthopaedic Surgeon

Mr Gowda has been very clear in his explanation of what the procedure entailed and the possible outcomes including level of pain possible although luckily I experienced only mild discomfort. His approach is friendly but extremely professional - an excellent bedside manner. He gave enough time for me to ask any questions I might have and was at all times reassuring. I felt confident about my treatment and that he was listening to me. Absolutely no complaints.

Dr Chris Rutkowski

Consultant Allergist

The building was easy to find and receptionist greeted me with a smile. I was really nervous for my allergy testing after suffering an anaphylaxis and I was put at ease straight away by Dr Rutkowski. He was super informative explaining why I could have had the reaction, explained what would happen with the testing and the control he had of any reaction occurred. He talked the whole time what he was doing next which really helped me feel less terrified.