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Great Western Hospitals Private Healthcare

Vascular Surgery, Audiology, + 16 more

The booking part of the process was the only thing that could be improved. Took a log time from seeing the consultant to being contacted. The staff member was quite abrupt and inflexible. I was on my way out of the door at the time (7.30pm) and she didn’t seem empathetic to this. No way for me to text the information required in (BUPA details which the hospital already has been sent!). So I was told to call back next day to recite the information. I was offered a single booking time…take it or leave it! The actual appointment and scan was faultless. Friendly and empathetic staff greeted me, were on time (in fact early!) and the whole process was smooth and the scans explained to me clearly and were done quickly. I am however still awaiting the results…so turn around is nearly a month from reporting my concerns about cancer recurrence,

Professor Tony Kochhar

Orthopaedic Surgeon

Prof Tony Kochhar and I had an excellent two way clear and honest communication. His actionable balanced guidance was easy to understand; including steps for diagnosis, potential treatable actions that may be required; including on how best to manage my symptoms with a holistic approach and being proactive. Prof Tony Kochhar grasped my future needs as I am proactive rather than reactive person and he focused on solutions with me to make positive changes. He is also in tune with ethnicity and linked with possible causation on musclo- skeletal problems. For this I’m very grateful. I’m very impressed and I definitely recommend Prof Tony Kochhar for any one who suffers with shoulder issues or any musculoskeletal-skeletal problems.

Mr Azhar Din

Orthopaedic Surgeon

Mr Din performed high tibial osteotomy surgery on my right leg earlier this year. Following recovery from the surgery and rehabilitation via physiotherapy, the surgery has been a success and eliminated knee pain that I had suffered for many years. Mr Din is very thorough and takes the time to explain all information relating to the problem, causes, treatment, surgery, recovery and expected outcomes in a manner that is clear and understandable. He ensured that I had all the knowledge I needed to make an informed decision on the type of surgery that would provide the best result for my condition.

OSD Healthcare

Pain Management, Breast Surgery, + 47 more

I had to book a blood test after seeing a consultant and a follow up telephone appointment for the next week. I sat and waited 45 mins for my blood test and then had to go and ask at Reception how much longer I would have to wait. The original Receptionist who booked it had gone home. I was then seen within 10 minutes. Also follow up appointment had been booked as face to face when I specifically said “telephone appointment”. Luckily the consultant remembered he said to book telephone appointment and rang me at the specified time. Two mistakes by the same receptionist. Not good

The Horder Centre

Orthopaedic Surgery, Physiotherapy

Very useful. As I was anxious ,having driven from Worthing I did forget to ask Mr Anderberg about alternative medicines to relieve pain. I am taking curcumen, CBD, and have ordered chilli pepper cream . In the hope these products will help relieve pain. Also I missed completing the registration form sent with your initial letter . I am not IT ‘savie” and struggle with my I Phone and I Pad on occasions when I do not understand instructions . I have ,however on 3rd attempt, managed to print the encrypted letter you sent me today . Thank you, E.A.

Spire Hull & East Riding Hospital

Cardiology, Cosmetic (Aesthetic) Medicine, + 16 more

The Spire has excellent facilities (car parking, waiting area, consulting rooms etc) and the reception staff are very attentive and helpful. The “formal check in” using an iPad is an unnecessary hurdle for patients to negotiate. The earlier system of just checking in with the receptionist was much better. My appointment with Dr. Balerdi was on time and a very useful session. Re. Dr. Balerdi himself, my very postive comments are in an earlier section.

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

Had a right hip arthroscopy at Harley Street, and the whole experience was incredible. The scans leading up to the operation were immediately available, and surgery was booked at short notice. All the staff were incredibly friendly and made me feel comfortable and at ease about the operation. Post-operation care was brilliant, with physio and medications being arranged quickly, and overnight care being arranged as well. Unbelievably smooth experience

Quality Dental : Horsham

Dentistry

Downstairs work being done to the building. Noisy and lots of stuff/materials over the waiting room floor. I found the whole experience poor considering this is a private paying surgery. I understand the work needs to be done, however for a patient it is not ideal by a long shot. Not a relaxing atmosphere or acceptable. This is the second time I have been and the same building work being done.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

First attendance was for my daughter, we were seen within the time of the appointment. all staff were extremely polite and also helpful in regards to assisting with questions. The facilities are at an excellent level, clean and well presented. Ensuite rooms with bathroom/changing room in the outpatients consulting rooms. Overall welcoming and good environment especially as its a Hospital.

Dr Gurjeet Jutley

Ophthalmologist

Dr Gurjeet is a compassionate, caring and a skilled surgeon. My cataract operation was performed, I was extremely nervous and Dr Gurjeet ensured that I was always at ease and explained every step of the process in detail. I am 72 years old , very nervous patient and it was wonderful to have experienced such high level of care with humour and professionalism . Dr Gurjeet is 10/10

Mr Dominic Peter-James Howard

Vascular Surgeon

The procedure was uncomfortable at worst and not painful . Throughout I was treated very well and either in person or via the follow phone calls from Domonic. I was heavily bruised but I was told to expect this, during the follow up scan I highlighted one or two sore area but was comforted in that I was told this was to be expected and from the scan everything look very good

Active X Clinics Edinburgh, West End

Osteopathy, Physiotherapy, + 2 more

I attended the Edinburgh clinic for an initial phsio consultation due to a knee problem. Zoe was very professional and put me at ease immediately. After assessing my knee problem I was given a full diagnosis and some excellent advice with specific strengthening exercises to do at home ahead of my next appointment. As a returning patient I would highly recommend Active X.

Professor Bijayendra Singh

Orthopaedic Surgeon

Professor Bijayendra Singh has operated on me on two separate occasions (shoulder and hand) and on both occasions I have gained exceptional professionalism, knowledge and first class surgery skills. I intend on not needing a third surgery (fingers crossed), but if required I would head straight to Professor Singh as I trust him completely and know I am in safe hand's.

Dr Vipan Datta

Paediatrician

Seen on time, reception staff friendly and helpful. Doctor took time to listen to us, read up on notes and explained information clearly. Was really good with my daughter. We all came away from the appointment happy that our questions were answered and a treatment plan was being put in motion. Very happy with Dr Datta and the other members of staff.

Professor Neil Ruparelia

Cardiologist

I was extremely happy with my visit. Not only was my session with Prof Ruparelia very helpul but the young lady who did the ECG was extremely pleasant. The only other comment I would make, and it is not significant, is that I wasn't impressed by the reception desk clerk - a bit more politeness and welcoming tone would be a good thing!

Mr Samuel Rajaratnam

Orthopaedic Surgeon

I am delighted by how well my knee replacement surgery went. The team led by Sam Rajaratnam really covered everything. All very well explained, pain minimal due to anaesthetist Barry Phillips, I'm delighted. The whole team approach really works. I've already booked for the second one doing next spring.