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Newmedica Newcastle

Ophthalmology

I was greeted by an amicable, polite & efficient receptionist on arrival and shown to the waiting room where member of the theatre staff would come for me and explain what would happen next. Kate introduce herself and on knowing I have profound hearing loss made sure that I understood everything. She prepared me well with the required eye drops and made sure I understood the process that would happen in theatre. Having escorted me into theatre she introduced me to Mr Shafiq, the surgeon and the other theatre staff. Mr Shafiq is very approachable and explained clearly what was going to happen. During the procedure he talked me through what he as about to do and what I would see. He was very reassuring throughout the whole procedure which took about 10 mins. He explained clearly about the eye pad, the eye drops etc and Kate made sure that I had understood this before she escorted me to the waiting room. Overall, an excellent team and excellent care; even better than I'd expected because of my profound hearing loss.

Spire Regency Hospital Macclesfield

Breast Surgery, General Surgery, + 17 more

I received my care at the Spire Regency Hospital in Macclesfield following a unicompartmental knee replacement in November 2025, and the standard of care throughout was excellent. From recovery through to the ward, the post-operative care was consistently compassionate, professional, and attentive. Every member of staff I encountered — from nursing and medical staff to healthcare assistants, physiotherapists, and catering staff — was kind, supportive, and clearly committed to patient wellbeing. Although I didn’t manage to note everyone’s name, those I did were outstanding and a real credit to the hospital. The physiotherapy support was particularly impressive. My post-operative physiotherapist understood exactly how far my knee should be bending at each stage and struck the right balance between encouragement and reassurance. This helped me overcome the understandable mental barriers around pain and guarding, and I was given a clear and structured recovery exercise plan to follow at home.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

Asked to be 15 mins early for scan, but then not called until 30 mins or so after time of appointment without any prior indication of running late (perhaps because it was at 6pm ). Head scanner was still busy so junior radiologer kindly chatted to me for 15 mins after I'd changed to kill time. Having been told it would take 15 mins, scan took about 45 mins and team forgot to talk to me or put music on despite me saying I was a bit claustrophic (but can get by ok). Then at 8pm, no doubt in rush to scan next person, they didn't remove cannula so i wandered around to find another staff member to do that who happily obliged. Not a major problem but not up to Cleveland usual standards. Staff were all very friendly though, but perhaps clinic shouldn't book in patients at end of day if they can't really handle them properly.

Castle Craig Hospital

Psychiatry, Psychotherapy

Jag kom till Castle Craig från Sverige efter att ha blivit hänvisad av Beroendekliniken i Stockholm, och jag var nervös inför att resa utomlands för behandling. Redan från början kändes dock hela processen lugn och välorganiserad, vilket verkligen hjälpte mig att känna mig trygg. Personalen var vänlig, tillgänglig och visade ett genuint engagemang för min återhämtning. Behandlingen kändes personlig och aldrig stressad, och för första gången kände jag mig verkligen lyssnad på och förstådd. Den lugna miljön gjorde det lättare att fokusera på mig själv och mitt tillfrisknande. Jag åker härifrån med mer självförtroende, klarhet och praktiska verktyg för vardagen. Jag skulle absolut rekommendera Castle Craig till alla som söker stöd, även om det innebär att resa från ett annat land.

North Wales Eye Specialist Centre

Ophthalmology

When I entered the premises I couldn’t believe the transformation that had taken place as I was familiar with the building when it was a hairdressing salon. It was spacious, immaculate and tranquil. Having been quite anxious before my appointment, I quickly relaxed as all the staff were extremely friendly and kind. All the tests were performed swiftly and smoothly with every concern for my comfort and my understanding of the procedures involved. Mrs. Matthews explained my forthcoming cataract surgery clearly, comprehensively and reassuringly and I was very pleased to be offered the surgery I such a short space of time. All in all I couldn’t have wished for a better experience with North Wales Eye Specialist Centre.

Ovara Health

Acupuncture, Breastfeeding and Lactation Counsellor, + 12 more

After seeing several gynecologists, Mr Raza was at last the most reassuring and straight forward in explaining why having a robotic laparoscopic hysterectomy would be the best way forward for me. I am now 6 weeks post op and I am feeling great. I am continuing to be amazed by how small my scar is (2cm!). I would highly recommend Mr Raza to any women doubting whether to have the operation. Every person is different of course but he is so knowledgeable, kind and professional. His PA - Sukhy - has been extremely helpful, supportive and always at the end of the line if I had any question - even during the Christmas week. Thank you !

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

The imaging team — particularly R. Wilson and L. Kuriakose — were outstanding. Their efficiency, professionalism, and the way they worked with me throughout the treatment were superb. In contrast, communication from the reception team was limited. There was little information provided regarding waiting times or updates, and my next of kin were not kept informed about what was happening or how long the process might take. This created unnecessary uncertainty during an already stressful time. Parking was also extremely challenging, to the point where travelling by train would likely have been easier.

Harley Street Hearing

Audiology, Ear Care

I was welcome by the receptionist. I saw George Dashfield, Audiologist . George made me feel comfortable and relaxed. He carried out my balance testing explaining each one in detail which I really appreciated. He was very knowledgeable and was able to answer all my queries . He was so thorough and guided me throughout the examinations. His manner is impeccable . By far one of the nicest professional I have come crossed in some time. Would definately recommend this service to others. Thank you.

Dr. Lewis Raiman

Sport & Exercise Medicine Doctor

Dr.Raiman has been exceptionally supportive and thoughtful through the whole process. I have been struggling with a very painful shoulder and arm for a long time - he very efficiently organised a MRI scan. His diagnoses were very clear, he took his time to explain to me what is happening and patiently listened to all my questions. He also suggested clear plans for my next few steps so I am very much reassured. Thanks very much for all your help :)

Dr Nick Losseff

Neurologist

Dr Nick was very polite and clear as to what needs to be done, what I should do and what I should avoid doing. Was very friendly and easy to talk to, patient and understanding. I felt well taken care of, both as a patient and as a fellow human being - in my past experiences, a lot of doctors treated me as a pain. That was NOT the case here, thank you.

Mr Vikas Vedi

Orthopaedic Surgeon

Mr Vedi met me in reception, just after I registered with reception, before I had a chance to sit down in the waiting room. After brief but polite introductions, he gave me a thorough review and explained how my treatment would proceed following our first meeting. We are at the early stage of diagnosis and treatment.

Mr Jamie Vatish

General Surgeon

My overall experience was more than satisfactory. Mr Vatish has been amazing throughout this very difficult time, polite, professional, respectful and clear on all communication throughout my procedures, surgery and results. Mr Vatish may have just saved my life, and for that I will always be truly grateful, thankyou

Dr Steven Hurel

Diabetes & Endocrinology Specialist

I have been under Dr Hurel’s care for 6 years and the service and care I have received throughout has been exceptional. My medical journey has been up and down and Dr Hurel has supported me along the way always ensuring I understand every step we have taken. Dr Hurel is exceptional at what he does!

Mr Amir Sriemevan

Obstetrician & Gynaecologist

I felt that Mr Sriemevan was looking after my best interests throughout my treatment, and he was considerate in explaining what was the best way forward to treat my condition. Mr Sriemeven’s follow up immediately after the treatment was reassuring and his friendly manner was most welcome.

Dr Arjun Prakash

Gastroenterologist

Dr Prakash was very pleasant and listened to all of my concerns. He explained exactly what I had been going through and put my mind at rest on where we go from here. He also suggested a trans abdominal scan to make sure we checked everything. I would highly recommend Dr Prakash.

Dr Bhavesh Sachdev

Cardiologist, Diagnostic Pathway Specialist

Dr Bhavesh was clear and concise, and took the time to help me understand the technical details of my symptoms. I was very happy with the proposed next steps, and I left the consultation feeling reassured by the thorough plan moving forward.