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Duality Healthcare NI

Audiology, Diagnostics & Testing, + 5 more

I booked and paid for a private online consultation with Dr Vinesan Naidoo regarding persistent hyperprolactinaemia confirmed on blood tests (monomeric prolactin approx. 590 mIU/L; total prolactin approx. 704 mIU/L) with ongoing symptoms including low libido, low energy, anxiety, poor sleep and mood issues. This appointment was extremely disappointing. From the start, I was interrupted repeatedly and not allowed to explain my symptoms properly. The doctor quickly dismissed the issue as “physiological” and “not a medical concern” despite clearly abnormal blood results and clear symptoms affecting my quality of life. What I found most frustrating is that he seemed to assume he knew better than I do about what I’m experiencing, essentially implying that raised prolactin at these levels cannot cause symptoms — even though it is well known that prolactin elevation can affect libido, mood, energy and sexual function in men. There was no structured assessment and no clear plan. The consultation did not cover: possible causes of raised prolactin repeat testing plan (fasting, stress-controlled, early morning) medication/supplement review endocrine referral pathway whether pituitary imaging should be considered if prolactin remains elevated As a patient paying privately, I expected a professional, thorough medical discussion. Instead, I felt dismissed and rushed, and left with no help, no reassurance, and no next steps. I cannot recommend this doctor based on my experience. I paid for a medical consultation, but what I received was an opinion with no investigation, no plan and no clinical value.

Wessex Cardiology

Cardiology

Recently wanted an MOT to check that my heart was all fine due to having a HA at a young age. I had an ECG and a Stress Echogram procedure prior to my consultation with Mr Wilkinson. I requested to see Mr Wilkinson, as it was him who performed emergency stent procedures on me 14 years ago, and it was really great to see him again after all these years. Mr Wilkinson is top of his field and a very lovely guy. The nurse who performed my tests was really professional and friendly and very helpful. My consultation went very well and put my mind at ease. I went private as I wanted some Piece of mind and the NHS only deal with reactive situations (IE heart attack) and are not interested in supporting people years after treatments unless you have a serious issue. I can 100% recommend anyone looking to book private consultation / tests via Spite hospital. I only have one major gripe… they no longer, and for some time do not take a credit card payment (no longer use a card machine) the reasons were explained, as you can only do a BACS transfer now. I find this very unhelpful and this should be reinstated. If you have lots of spare cash around to complicate then this will not be a problem for you, but for people who use this service and it’s an extra expense, it’s more difficult. I would use Spite more if a credit card service was available.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

There was a lot of confusion in regards to my follow up appointment post surgery. An appointment was booked and agreed for Monday morning, another appointment was booked for the afternoon in addition to the morning appointment, which I tried to rearrange for the following day and recieved confirmation, that appointment I found out later had not been booked and one was made for the following week, and I had called to confirm the appointment for Monday morning too. I found out later that the Monday morning appointment was cancelled but I was not told this until I arrived for the appointment early. Gill at reception was extremely helpful and was immediately on the case to help me as this was a wound check appointment. She spoke to Nikki and Bev and I was able to be seen very quickly. I appreciated all the help I was given by Gill and she helped me create my next appointment for 6 weeks time and navigate the situation well. The appointment itself was informative and very good. I believe there was a mix up with the lists for the day and it seemed to be that everyone just got confused with what appointments for me were needed to be rearranged/ cancelled. Everything was resolved quickly and calmly, and I thank everyone for their help in resolving this.

Freedom Vision - Chelmsford

Ophthalmology

I recently had bilateral cataract surgery. From start to finish the treatment I received was excellent. The patient liaison manager was really helpful, friendly, incredibly supportive and a welcome calming influence. I was amazed by the state of the art optical equipment that was available to ensure that my lenses were perfectly suited to the dimensions of my eyes and my prescription, as well as the care that the technicians took while taking the measurements. The optometrists I saw were caring and informative, ensuring that I knew about the different types of intra ocular lenses available and what I may expect from them. They carried out my eye tests with care and patience. The eye surgeon was incredibly experienced and very skilled, and carried out the procedure very efficiently with great care. Now, six weeks post-surgery, I am very grateful of the care I received and the quality and clarity of my lenses; both aspects easily surpassed all my expectations. I would highly recommend Freedom Vision, Chelmsford to anyone considering cataract surgery.

Enhanced Care Services Ltd.

Diagnostics & Testing, Emergency Medicine, + 10 more

Been feeling very unwell, anxious for a few days and by the Friday I realised it may be a UTI or kidney infection. I then panicked realising it would be difficult to get a GP appointment before the weekend. I then remembered I had heard about this new service, went on line, booked a same day appointment, easy, The centre was a little tricky to find but very clean and Professional. Dr Ben was engaging, listened carefully, did a urine dip and basic obs and prescribed antibiotics. For £80 an excellent service, this also took some pressure off the NHS. It has been 2 weeks now, feeling much better and probably avoided a hospital stay.. money well spent. I am myself an NHS worker so was able to get back to work fairly quickly to continue the battle !

Mr Osama Naji

Obstetrician & Gynaecologist

Mr Naji and his team were truly amazing and provided a caring, informative and professional service through out. I visited Mr Naji for my on- going issues with endometriosis, he spent time discussing all options for me to consider to help with my issues and provided me with a clear outlook. I had the Da Vinci robotic arm surgery which removed my endometriosis. The care I received in hospital was incredible and the procedure was pain free. I have been able to return to my normal day to day activities within a few days of leaving hospital. This surgery has significantly improved my life in a very short space of time after having dealt with on going pain for years. Thanks again to Mr. Naji and his team for the most amazing care and compassion.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

Honestly, it was an amazing experience from start to finish. Everyone I spoke to was incredibly friendly and efficient, and the attention to detail really stood out. The clinic is thoughtfully designed to appeal to all ages — my 8 year old was quite apprehensive beforehand but ran straight in as soon as she spotted the Rubik’s cubes. The doctor was warm and approachable, and I was genuinely surprised to receive his report within just a few hours of the appointment. I’ve been to private clinics before, but nothing has compared to this level of care. Even being asked for feedback shows how much thought and consideration goes into Kidswell Health.

Mrs Anita Paul

Ophthalmologist

The whole process from consultation to operation was excellent. I was well informed about the procedure and felt at ease on the day of my operation due to knowledgable caring staff. At all stages communication was superb. The procedure was very successful and has totally improved my quality of life allowing me to enjoy many things including 2 of my passions reading and sewing with my improved sight. During the operation I was constantly reassured and spoken to about what was happening and where to look. I really liked this and felt included in my treatment. Aftercare was also explained thoroughly.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

1)I found the signage to the main lifts and to Lyndhurst rooms confusing. There should be signage in the ground floor lift lobby saying which departments are on which floor. I have been complaining about this since 1971. 2)The excellent group portrait of the Royal Free consultants in about 1970 which used to be on the ground floor but has now been removed to the 12th Floor no longer has the key saying who they are. This is a digrace and an insult to the memory of a fine group of men (and about ten women), The key should be found and reinstated immediately.

Mr Fady Sedra

Orthopaedic Surgeon

In a world all consumed with AI and perfection, I can honestly say Mr Fady Sedra outshines AI. 5 Stars for Mr Fady Sedra and the staff at The Cromwell Hospital, after my ACDF surgery I can say Mr Fady Sedra's attention to detail is unmatched. He has an excellent bedside manner and displayed a level of professionalism that is rare to find. Mr Fady Sedra went above and beyond to make sure I was well cared for. The X-Ray of my neck should be in an art gallery as it is truly a work of art by Mr Fady Sedra. I highly recommend for any complex spinal work.

Mr Farrukh Gillani

Orthopaedic Surgeon

I had a partial meniscotomy with Mr Gillani on 25th November 2025 at Raigmore hospital. The whole process on the day was outstanding clinical service. From the nurses on the ward, the physiotherapists, the anaesthetist and Mr Gillani himself. Everything was explained thoroughly and I received excellent care from everyone. I have also had a follow up appointment today with Mr Gillani. I have found him to be of the highest standards and he has always been available to explain the issues with my knee and provide reassurance.

Mr Ross Fawdington

Orthopaedic Surgeon

I had carpal tunnel surgery with Dr Fawdington and he was excellent. He made me feel safe, relaxed, and completely at ease from start to finish. He explained everything clearly and came across as very confident and professional — you could tell he really knew what he was doing. He has a very calm, eloquent manner, which made the whole experience much less stressful. If I ever needed surgery again, I would choose him without hesitation and would happily recommend him to anyone. Thanks Doctor!!

The Pregnancy Clinic

Obstetrics & Gynaecology

Visiting The Pregnancy Clinic has been an amazing experience for both of us. The team is professional, friendly, and genuinely caring, which made my partner feel comfortable and supported throughout the pregnancy. Professor Ranjit Akolekar takes the time to explain everything clearly and answer all our questions. The clinic is modern, clean, and welcoming. I highly recommend The Pregnancy Clinic to any couple looking for excellent care during this special journey

Dr Syed Ahsan

Cardiologist

At our first meeting Dr Ahsan impressed me with his whole approach. His manner was welcoming and understanding. His technical/medical information was presented in a very straightforward and easy to understand manner. At the end I had no hesitation in asking him to undertake the procedure I needed. On the day of the procedure, once again, his manner and approach was reassuring throughout and his continuing advice and support has been outstanding.

Dr. Katie Cowie

General Practitioner

I was very happy with my visit. From the start the booking process was quick and painless. The visit itself with Dr. Cowie was a positive experience.. She was attentive, interested and of course knowledgable. She has helped me greatly with my symptoms with the information provided as well as the medication that was prescribed. All of it was spot on and just hours after receiving my medication, I already feel my symptoms easing.

Mr Amr Hawary

Urologist

When we first met Mr Hawary he welcomed both my wife and I with a lovely greeting. He made us feel as though we were in safe hands and reassured us of the process with much professionalism and empathy. We was told the process in great detail and made us feel at ease with the journey we was about to embark. He was lovely and I personally felt in good hands and knew I would be looked after. Mr Hawary is a credit to the NHS.