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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

Every time I come for an outpatient appt, the specialist is an hour behind time.. the secretary/receptionist should have called ahead of time to expect delays but they don’t!! They leave it till the time of the appt to mention the hefty delay!! Last time I had to leave as I could not wait out an hr delay! So complete waste of my time & money grrr! Something that could easily be rectified with better communication from the clinic!! Including the fact when I had an outpatient procedure, I had a 2.45hrs delay as there was a delay due to an emergency in the morning.. again no contact from the clinic informing me of this delay.. had I been informed earlier before arriving at my appt which was scheduled at 1pm, I didn’t not have the procedure till 3.45!! Had there been communication from your clinic informing me of the delay I would have left home later and not have left the dogs alone for 8hrs due to the clinics inability to keep patients informed of delays!! Grrr! Every single time due to lack of communication I’m left frustrated and angry!

GenesisCare Birmingham

Oncology

Upon arriving at Genesis care I was impressed by its warm, friendly and immaculate environment. The little touches like a jigsaw for patients to work on and the endless offers of coffee and biscuits were appreciated. The Staff and radiographers were incredibly professional and so very pleasant. They quickly put my mind at rest. They were really focused on making sure I was ok during the whole treatment journey. While undergoing treatment I got to meet a Penny Brohn counsellor which was very much appreciated as cancer and its treatment can be a very challenging time. Last but not least the addition of a fleet of drivers that took me to every appointment, waited for me, and drove me home was a real comfort. The drivers, like all the staff, were so friendly and chatted to me in a way that relaxed me and helped me feel calmer upon arrival. Cancer is a tough journey but everyone at Genesis Care made it much easier in so many ways. I cannot recommend the entire team, that make it work flawlessly, highly enough.

Ms Alison Hunt

ENT Surgeon

From the beginning, I was met by a warm and friendly PA, which set the tone for the entire experience. When I first met Ms. Hunt, I was immediately impressed by her professionalism, deep knowledge, and approachable manner. She conducted a thorough examination to determine the cause of my hearing issues and then sent me for a scan. Afterward, she took the time to explain in detail what she believed the problem might be and the steps we could take to confirm it. She diagnosed a cholesteatoma in my ear quickly and clearly. Since then, I have undergone two procedures: one for a grommet and, more recently, a four-hour surgery during which Ms. Hunt removed my eardrum and cleared the disease. The care she provided throughout the process was exceptional, and the surgical results speak for themselves, my scar has healed well and looks very good. I would confidently recommend Ms. Hunt to anyone who needs to see an ENT specialist. Her expertise, communication, and genuine patient care are outstanding.

Mr Neil Keeling

General Surgeon

I recently underwent a hernia repair performed by Mr Keeling, and I am very happy with the care I received. From the beginning, he offered clear explanations about the procedure, what to expect, and the recovery process. His manner was reassuring and professional, which helped me feel confident and at ease. During my consultations, Mr Keeling took the time to answer my questions thoroughly and made sure I understood each step. On the day of surgery, his calm and approachable attitude gave me great reassurance. My recovery has gone smoothly, and I feel that this is a reflection of both his surgical skill and the clear guidance he provided. I am grateful for his expertise and the way he communicated with me throughout the process. Overall: I would highly recommend Mr Keeling. He combined excellent surgical care with clear, patient‑focused communication, which made a big difference to my experience.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

I am so grateful to Delamere for my 4-week stay. The facilities are truly incredible - comfortable, well-appointed and a palpable feeling of safety. The staff are such caring, friendly and interesting people - with the relevant experience to truly empathise and help with our unique circumstances. The food is world-class, with a wide range of options and affordances for those with dietary restrictions. The suite of experiential options will introduce you to new therapeutic experiences, many of which you may take away with you. The curriculum is focussed and has real depth, and is taught by professionals with real experience of addiction. The clinical staff are wonderfully attentive and caring, and will move mountains to make you comfortable. I am so pleased to have made the decision to stay at Delamere and would recommend it whole heartedly to anyone who wants to make a change.

Professor Yogesh Bajaj

ENT Surgeon

I just want to sincerely thank you for everything you’ve done for me. After struggling with this problem for three years and visiting different places without clear answers, you were the first person who truly understood what was going on. Your expertise, care, and attention to every detail made all the difference. You made sure I went through every step smoothly, with a clear plan and reassurance along the way. You took the time to make sure I was completely fine before discharging me, and your guidance on what to do afterwards has given me so much confidence. I am deeply grateful for your professionalism, patience, and the way you genuinely care for your patients. Thank you for helping me finally find relief and for giving me peace of mind after such a long journey. Thank you so much, Professor Yogesh Bajaj

London Gynaecology - Richmond

Obstetrics & Gynaecology

I usually feel quite embarrassed and anxious about gynecology appointments, but my experience with Dr. Priyanka Patel and the staff was truly amazing. From the moment I arrived, everyone made me feel at ease and treated me with so much kindness and respect. Dr. Patel was incredibly gentle, patient, and understanding. She took the time to walk me through the entire procedure step by step, which really helped calm my nerves and made me feel comfortable and in control. I’m so grateful for such a compassionate and professional experience. I couldn’t recommend her more highly.

Mr James Langdon

Orthopaedic Surgeon

Very good initial consultation and diagnosis with clear explanations of my back and hip issues and prognosis. James suggested injection therapy to block the nerve and reduce inflammation. I went forward with the procedure with great help from James’ secretary and office who organized all the arrangements and made it easy. The procedure went well and I am very happy with the results, and my back and leg pain has been cured with no issues 6 weeks afterwards. Overall a great experience and you are in good hand with James and his team. Thankyou!

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

I saw Mr Meneown, on a follow up consultation, after recent tests. I was extremely happy with how he explained everything to me in a gentle, thorough way. He gave me the opportunity to ask questions and he answered those in a very satisfactory way. He included my husband in the conversation which was good for him.. I felt at ease during our consultations. I would recommended Mr Meneown to my friends and family. Thank you for taking good care of me during my tests etc. It was very much appreciated. Kind regards Hilary

Spire Methley Park Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 14 more

Very good overall. Minor gripes only would be the limited parking, limited capacity in waiting areas and that some seating is too low to meet the needs of hip / knee patients . The roll out of the new call centre facility makes for a patchy experience at times and it’s concerning that online accounts fail to show all patient appointments - even with the consultants - which may lead to confusion and potential missed appointments. Work in progress and will surely iron out in time.

Dr Bindu Nair Radha

Paediatrician

Very thorough, felt listened to and was asked exploratory questions about my daughters condition, age appropriate- my daughter is heading to her teens and the doctor put a lot of onus on her being more independent with her condition. We didn't feel rushed. The doctor referred for more thorough tests which im grateful for as my daughter is out and about on her own now and we would like to know the severity of her food allergies

Schoen Clinic Chelsea

Coaching, Holistic Therapy, + 7 more

The team at The Schoen Clinic have been nothing short of exceptional. They have been supportive, responsive, and genuinely caring throughout an incredibly difficult time for our family. Their consistency, professionalism, and compassion made an overwhelming situation feel more manageable. I have nothing but positive things to say about every interaction we have had with them, and we are truly grateful for their care.

Brain Health Clinic

Clinical Psychology, Neurology, + 1 more

Treatment from the dr changed my husbands life…he has suffered many years with his mental state until we found dr mohan who took time to listen and diagnose his health and prescribed the correct medicine ….medicine that allows him to live a normal happy life….Vicky is exceptional with all her correspondence making sure prescription on time…..forever grateful we found them .

Mr Owen Anderson

Ophthalmologist

After very thorough and detailed testing I received a very clear explanation of the findings and next steps. Importantly Mr Anderson made it easy to ask questions and add to the conversation, which helped my understanding. This two-way dialogue is not always the case when meeting doctors so I very much appreciated this and his very welcoming but highly professional manner.

Miss Parveen Abedin

Obstetrician & Gynaecologist

The care I received from Miss Abedin was exceptional. She was so thorough, she took time to understand my issues and explain my options. The treatment she provided resolved my ongoing issues. She is also very kind and compassionate, she took time to listen to me with empathy, putting me at ease at every step of the process. A fantastic Dr and experience.

Mr Kevin O'Neill

Neurosurgeon

I believe I have covered this in my previous notes attached . My visit was excellent , Kevin ONeill and his team are top notch, Cleveland Clinic Victoria should be very proud to have such a World class team . I am in the hospitality business ; Hotels, Restaurants and Bars , I was impressed by the genuine sense of care and detailed follow up .