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Mr Jonathan Collier

Oral & Maxillofacial Surgeon

I was referred to Mr. Collier for a complex tooth extraction and reconstruction as a result of radiotherapy I had many years ago. Unfortunately, I was not able to benefit from Mr.Collier’s reputed surgical skills as his office administration team are truly the worst I have ever experienced. I see another reviewer has commented as follows :’ My minor quibble is with the administration team where there could be some room for improvement.’ It took over 2 months of dealings with Ana Lopes and Elizabeth Sey until I became so distressed with the situation that I could not go ahead with the planned procedure, and decided to find somebody else whom I felt I could entrust to do my procedure. My issues have been as follows : 1. Extremely slow or non-existent communication with responses often taking 3–4 weeks, if they came at all. 2. Unreliable scheduling, with initial procedure dates offered and then changed without notice, which happened four times in a row. 3. Significant confusion and inconsistency around the costs of the procedure. It took over 2 months before we had an actual estimate of the costs and were given less than 24 hours to agree it (which we had to pay up front, see below), or be charged for cancelling the procedure! 4. Failure to facilitate treatment under our BUPA medical insurance. We have BUPA medical and dental cover, which we made clear from the start, and Mr Collier is registered with them. Despite the fact that the initial consultation was covered and BUPA confirmed in writing that the planned procedure would be covered in full, the admin team gave unclear, conflicting and incorrect information. They clearly wanted us to pay up front (£2,830.00) and reclaim from our insurance and not deal direct with BUPA, as every other consultant I had used over the years has done. This is an unusual way of dealing with health insurance providers and very unhelpful to clients. 5. At no point did the admin team provide the clarity, reassurance, or support we would reasonably expect. We have of course raised these concerns in detail with Mr Collier’s office, but after 4 weeks (!) their response back leaves us knowing that nothing will change. They don’t want to deal with medically insured clients and therefore should state that, and save us from a lot of wasted time and stress. Rather than ‘room for improvement’ I would suggest Mr Collier changes his team. He could not do worse.

Mr Hisham Hamed

Breast Surgeon

Mr Hamed is outstanding in every aspect of his care, surgical skills and expertise. From our first meeting I had confidence in him. From diagnosis through surgery to follow up he has been kind, compassionate and reassuring. At every stage, he reassured me and I was able to move on to the next stage feeling more hopeful. Like most people with a potentially life changing diagnosis I was worried but because he listened to me and discussed options, it enabled me to feel I still had a measure of control. When speaking of the proposed surgery and treatment plan not only were his explanations clear, but he was sensitive to my concerns and took the time to answer all my questions honestly, taking care to ensure I was fully informed and confident of both treatment and outcome. During the past two years under his care I have been fortunate to encounter several members of his team and it’s clear they too hold him in high regard, as evidenced by the real sense of team spirit. The results of the surgery were not only better than I hoped they were better than I could ever have anticipated. I will forever be grateful for his care and I cannot recommend him more highly. He is a remarkable, skilled and caring surgeon.

St Joseph’s Hospital

Audiology, Cardiology, + 22 more

I came into St Joseph’s on the 10th of January for a Abdominoplasty procedure, from entering the hospital and being greeted professionally by the reception, to the assistant who came down to reception to collect me and show me your my room, went smoothly and l would say, the highest stand l have had at a private hospital. The ward staff attended to me immediately, carried out their pre-op checks, were very informative in terms of time of the procedure etc, l couldn’t have been made more comfortable and cared for. The cleanliness and room was outstanding, l have had a number of stays at private hospitals over a period of 15 years and St Joseph’s is the leader from all parts of the service provided, your hospital should be used to show others how to set the highest standards, which you certainly excel at. Mr Wilson was outstanding too, from our initial consultation to the surgery and aftercare. I recurved a call from St Joseph’s on the 3 day after being discharged to check on my progress, which l wasn’t expecting but very much appreciated it. I have received the highest of care and everyone l met was amazing. Thank you for everything you did for me.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

This was my first colonoscopy procedure so I didn’t know what to expect and was quite anxious. Looking at the patient reviews on this site beforehand really helped me so I wanted to add my own comments here as well. The 2 day preparation for my late afternoon procedure (fasting and drinking the cleansing medication) was actually the worst part, however I followed the instructions and kept myself very hydrated throughout, that along with a couple of boiled sweets in the last couple of hours to stop the hunger pangs really helped. The clinic staff were all really friendly and helpful from the moment I arrived and talked me through the process throughout so I knew what to expect. I had sedation for the procedure itself which was completely painless, and I got the results quickly. At all times my wellbeing was prioritised by the staff, with 1 to 1 nursing and a very welcome drink and biscuit afterwards. Special thanks from me to Roberta and Dr Khan, and my aftercare nurse whose name I forgot (sorry!)

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Made typos on my medical documents several times regardless of me flagging they require updates Can’t schedule simple appointment times and check with people if they are available instead sending random meeting times which clash with my work On 3 occasions now I have tried to join a meeting to have no one there Even if I am having problems connecting and 2 mins late someone should be in the allocated slot waiting especially given the people you are meeting with are disabled All this titration has done is add extra stress to my life instead of helping anything I am now going through medication withdrawals because I have been unable to meet in my titration meetings regales of me flagging several times that these timings do not work with my work commitments and now I have extra stress and pressure on my life at an extremely stressful time Would not recommend this to anyone it’s taken me a whole year since my diagnosis to even get to this point and I am still being messed around

The Horder Centre

Orthopaedic Surgery, Physiotherapy

I went privately for a hip replacement. The staff were all so friendly and helpful. I was met in reception by a lovely man who took my bag for me an led me to my room. I was admitted by staff who each came to introduce themselves and explain what they would be doing. The room was lovely with a view onto the woodland just outside where a herd of small deer ran past one morning. The food was excellent and the staff were plentiful and friendly. If I had not been there for surgery, I would still have been happy to stay in that room! The surgery was fine and the aftercare was very efficiently handled by all concerned. When I did need to press my buzzer for attention, someone responded promptly and fetched the relevant staff members to help me. I felt safe and well cared for. It was the first time I have had surgery and I was apprehensive but the staff were all calm and reassuring.

Professor Mark William Little

Radiologist

My father underwent a prostate arterial embolisation (PAE) under the care of Professor Mark Little. Naturally, we were apprehensive at first, but the entire process was handled with professionalism, clarity, and reassurance. Professor Little explained the procedure and the expected outcomes very clearly, and his advice throughout was measured and confident. The results have been excellent and exactly as described. Since the procedure, my father has experienced a significant reduction in nightly trips to the toilet, and his ability to empty his bladder has improved markedly. This has made a noticeable difference to his day-to-day comfort and overall quality of life. Overall, we are extremely pleased with the outcome and grateful for Professor Little’s expertise and care. Highly recommended.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

I had my Pre-assessment on 14/91/26 at 09.30. I arrived early because of the inadequate parking at the hospital but was pleasantly surprised to be able to park straight away so, I arrived at 09.00 for my appt. I registered with reception then the nurse, Sharon, called me. Sharon talked me through my Pre-assessment and explained in detail what would happen when I'm admitted for my op. She gave me an ECG, took MRSA swabs and I had my bloods taken. Sharon explained several forms to me and provided Octensian wash and nasal gel for me to use prior to admission and after. The whole experience was positive. Sharon was very professional with an easy, friendly manner and kindly answered my questions that she had not already covered.

Deben Private GP Services

General Practice (GP)

I am very happy with my first experience at the Practice today. Everyone was relaxed and friendly. It was so reassuring to be certain I was seeing an actual medically qualified person (uncertain in todays NHS) whose judgement therefore I felt I could trust. Dr Ridout was very understanding and approachable - an attentive listener, carried out an objective examination and was happy to discuss it together with why she was suggesting the proposed treatment plan. I would definitely recommend this Practice.

HMT Sancta Maria Hospital

General Surgery, Vascular Surgery, + 19 more

I highly recommend Dr Sandra Hlaing who I decided to seek help with regarding my menopause struggles. She was amazing and explained everything to me in great detail. She was professional but friendly and put me at ease with my situation. I came away with a huge sigh of relief as I was listened to and given a plan which I desperately needed. I am extremely grateful to Dr Hlaing as I now feel happy and so much more in control of my condition. She is a credit to both her profession and Sancta Maria Hospital.

Castle Craig Hospital

Psychiatry, Psychotherapy

The combination of therapies under one roof is Castle Craig's strong point and a great team of staff, all really friendly and helpful. I was here for six weeks and the intensive therapy schedule has been extremely beneficial for me. Family therapy was helpful and I'm working hard to mend the relationships in my family. The fitness sessions were a highlight, the staff got me moving and thinking about healthy living after years of alcohol abuse.

Dr Arif Aslam

Dermatologist

My experience with Dr Islam, his team and the super sophisticated surgery was exceptional. From my initial contact right through until I walked out of the door cancer free after just 2 hours was astonishing. It was testament to the MOHS technique and Dr Aslam’s skill. The procedural care could not have been surpassed therefore I would not hesitate to recommend Dr Aslam. Ken M. - procedure date 8th December 2025

Mr Akash Patel

Orthopaedic Surgeon

On my initial appointment Mr Patel took time to tell me my different options and the possible outcomes. I chose to go ahead with a total knee replacement, which was very successful I was very pleased with the aftercare, follow up appointments and the physio I received. On my long term outlook I feel that this operation has made a massive difference to my mobility and my quality of life. Thank you Mr Patel

Dr. Giovanni Luigi De Maria

Cardiologist

Dr de Maria Was very attentive he explained everything in great detail and took the time we did not feel rushed everything was spoken clearly and in a way would could understand Dr de Maria was kind and nothing was to much trouble we left the hospital of a clear plan and knew what to expect we where very grateful to him

Dr. Pallavi Latthe

Obstetrician & Gynaecologist

The consultation with Dr Latthe exceeded my expectations. She was knowledgable, caring and pro-active. At the follow up appointment to discuss the diagnostic test results, Dr Latthe listened to my concerns and advised the best options for me giving guidance on how I should proceed, which was very helpful.

Mr Hisham Shalaby

Orthopaedic Surgeon

i have had 2 hip operations but none of them was as thorough and informative as the treatment i received from mr shalaby and his colleagues and was up and walking with one stick after five weeks now seven weeks and walking without stick--- delighted and no pain which is wonderful.