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Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

Every time I come for an outpatient appt, the specialist is an hour behind time.. the secretary/receptionist should have called ahead of time to expect delays but they don’t!! They leave it till the time of the appt to mention the hefty delay!! Last time I had to leave as I could not wait out an hr delay! So complete waste of my time & money grrr! Something that could easily be rectified with better communication from the clinic!! Including the fact when I had an outpatient procedure, I had a 2.45hrs delay as there was a delay due to an emergency in the morning.. again no contact from the clinic informing me of this delay.. had I been informed earlier before arriving at my appt which was scheduled at 1pm, I didn’t not have the procedure till 3.45!! Had there been communication from your clinic informing me of the delay I would have left home later and not have left the dogs alone for 8hrs due to the clinics inability to keep patients informed of delays!! Grrr! Every single time due to lack of communication I’m left frustrated and angry!

HCA Healthcare UK The Portland Hospital

Fertility Medicine, Paediatrics, + 1 more

My experience at The Portland Hospital was exceptional from start to finish. The facilities were outstanding, creating a calm and comfortable environment throughout my stay. From the moment we arrived, we felt genuinely cared for and supported. The midwives at The Portland Hospital were truly remarkable. They were highly skilled, attentive, and consistently present, which made me feel safe and reassured at every stage of the process. Their professionalism and warmth created an atmosphere where I could fully trust that both my baby and I were in the best hands. After the birth, the level of care continued to be outstanding. The team was incredibly helpful with everything from breastfeeding support to physiotherapy guidance, ensuring that I felt confident and well looked after as a new mother. I am deeply grateful for the care we received and can wholeheartedly recommend The Portland Hospital to anyone seeking exceptional maternity services.

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

Due to my individual circumstances there was some confusion in relation to payment and that spilled over onto me personally as well as causing stress across the whole procedure at the outset. This was resolved but exposes the fact that some attention needs to be paid to the way things are looked at and handles when the circumstances fall outside of the general conventions of the service provided. In the end it was all sorted out but the initial confusion and stress could have been avoided. I have no complaints but was a bit surprised at the apparent chaos at the outset. I have no idea if any one aspect was to blame, I think it was probably general confusion in relation to gaps in communication between the parties involved in payment etc.

Professor Yogesh Bajaj

ENT Surgeon

I recently had my septoplasty surgery done by Dr. Yogesh Bajaj, and my experience has been excellent. My healing happened on time, and I am very satisfied with the results. I had been suffering from breathing problems for a long time and was very confused about what to do. But when I visited Dr. Yogesh, he explained my issue clearly and straightforwardly, and booked my surgery. Alhamdulillah, I am now feeling so much better. I also researched his educational background, and he is truly a very experienced doctor. May Allah bless Dr. Yogesh with a long and healthy life. There is just one small suggestion: I hope Dr. Yogesh can be a little more friendly with patients ☺️ —

Cathedral Eye Clinic

Ophthalmology, Optometry

As per usual every part of my visit is very professional and all the communication is prompt and informative, it is good to receive a copy of the progress. My last visit was on Saturday 6th December and it was a review of the laser treatment on my left eye - I was delighted when the review confirmed that the pressure on my eye had fallen to normal - this was a 50% reduction. I only had to put one eye drop at night. This was very professional and I have a six monthly review in my diary for 2026. I would have no problems at all in recommending Cathedral Eye Clinic.

Miss Dorota Hardy

Obstetrician & Gynaecologist

I had a private consultation today with a gynaecology specialist and was genuinely impressed. Her manner was calm, reassuring, and patient, and she took the time to really understand my concerns. She asked thoughtful questions, explained everything clearly, and paid great attention to detail throughout. I felt listened to, supported, and fully involved in the discussion about my care. The time she dedicated to the appointment and her thorough, compassionate approach made a real difference. Overall, an outstanding experience and I would highly recommend her.

Ms Rachel Clarkson

Nutritionist

Always a lovely experience with Rachel. She is always so in depth when it comes to the analysis given and has a beautiful soul one can resonate with! Following the DNA way I was able to lose 1.5kg of pure fat and 1.8 kg of pure muscle before my DNA results even came in! Very excited for the outcome of getting to be the best version of me! Highly recommentd for anyone to feel better about themselves and best set oneself up to thrive! Thank you very much for everything Rachel and I cannot wait to continue going on this journey with your guidance :)

Core LDN

Pain Management, Physiotherapy, + 1 more

Britany was absolutely incredible. I am blown away by the extra lengths she went to, to research my condition and check with all the medics and then put together an appropriate plan for me. And for her help liaising with my health insurer. She was so thoughtful and caring - I have honestly never experienced anything like it. Britany went so far above and beyond. Thank you. And, I am now fully recovered from my frozen shoulder without surgery!

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

I saw Mr. Prezerakos yesterday and had an excellent experience. He was incredibly knowledgeable and took the time to explain everything clearly, which put me at ease right away. His warm, friendly, and approachable manner made the whole visit feel comfortable and reassuring. I left feeling confident in the care I received and would highly recommend him to anyone looking for a truly exceptional spinal consultant.

dentalessence - Burgess Hill

Dentistry

I am so so happy to be a patient of Dr. Saara Majid. Her calm and reassuring manner and also her professionalism are unparalleled. I am nearly 69 years old and cannot remember when I was blessed with such care and compassion from a dentist. Also all front of house are always so welcoming. But Ollie deserves a particular shout out for his consitent caring and friendly greetings.

Mr Mark Wevill

Ophthalmologist

I recently had lens replacement surgery in one eye, and from the very first meeting with Mark i felt reassured by his professionalism, and his experience and knowledge of the procedure. He answered every question I had to put me at ease. I definitely felt in safe hands. The difference post - surgery has been amazing - such a joy not to wear glasses anymore .

Dr Jonathan Hasleton

Cardiologist

Dr Hasleton was extremely welcoming and professional. Instantly put me at ease, and was very understanding of my concerns. I booked a follow up appt to discuss test results. Dr Hasleton went through results, thoroughly explaining outcomes in a very understandable and reassuring way. Thank you for a very professional and positive experience.

Mr Andrew MacDonald

Orthopaedic Surgeon

This experience was much more straight forward than I had even imagined. Mr Andrew MacDonald is such a mild mannered gentleman that you could only ever feel safe in his hands. From the moment I was taken surgery which felt like it was over in a flash to be brought into recovery, he was the reassuring human by my side. Many thanks!

Dr Jay Naik

Oncologist

Dr Naik is always responsive, attentive, professional and friendly. He always explains everything brilliantly, goes above and beyond whats expected and this week explained how he had even referred my case to other cancer experts and explained the next steps and what to expect amazingly well.

Dr Konrad Grosser

Cardiologist

Dr Grosser is simply excellent - he truly listens, cares and makes no hesitation to suggest different solutions in terms of medication and lifestyle changes to better my health in a very measured and holistic way. I cannot recommend him enough and he is always a pleasure to speak with.