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Mr Fadi Housami

Urologist

I would like to raise a concern regarding my recent care for recurrent kidney stones. Firstly, I would like to highlight that Dr Fadi was excellent during my appointment. He explained the situation clearly and appeared genuinely committed to supporting his patients as much as possible. My complaint is not about his conduct, but about the overall approach to managing my condition. I am extremely concerned by the apparent lack of focus on prevention and follow-up for recurrent kidney stones. Several years ago, I passed a kidney stone and brought it to my urology appointment. I was told that no analysis would be done and that I could simply discard it. This was very disappointing, as analysing the stone could have identified the underlying cause and potentially helped prevent future episodes. Since then, I have continued to experience kidney stone episodes, yet there still appears to be no proactive plan to investigate why this keeps happening or how it can be prevented. Kidney stones are not a trivial issue; they can escalate rapidly and cause severe pain and complications. In this sense, they feel like a “time bomb”. I was also disappointed by the structure of my recent appointment. I requested time off work with the expectation that necessary tests or scans would be carried out on the same day. Instead, the appointment lasted less than ten minutes, and I am now required to wait again for a separate scan. This long and fragmented process adds unnecessary stress and delays diagnosis and management. I believe patients with recurrent kidney stones deserve a more preventative, joined-up approach, including stone analysis, timely investigations, and clear follow-up plans. I would appreciate clarification on why preventative measures are not routinely pursued and how my care can be improved going forward.

The Women's Health GP

General Practice (GP)

Having been to several medical professionals in my life, I can honestly say the care provided by Dr Katie Cowie is exceptional. She has a great bedside manner, there is no judgement and she is, very knowledgable and understanding. Personably speaking, I would now always consult her on my journey through peri-menopause and beyond. She is well worth the cost for such excellent one to one care. I also see her for weight loss and again, for anyone contemplating medical assisted weight loss, I would always recommend going through someone like Dr Cowie. The assistance she provides with her vast knowledge on the subject is invaluable. I’m so grateful to have met her. and I recommend her to everyone I know going through any women’s health issues.

Mr Abdul Kasem

Breast Surgeon

Mr Kasem was very kind, made me feel confident I was going to have my scans and then he would give me a clear outcome that I would understand. He took the time, without me even asking, to explain the mammogram I had last week, what they had seen and how the scoring system worked. He then told me exactly what would happen today at the appointment and he specifically asked my consent to examine me, and again before he carried out the examination itself. He checked with me if I had any questions at the end of both the before and after consultations. Honestly, I could not think of a single thing that could have been better, I felt he was incredibly respectful and thoughtful as a doctor.

Mr Stephen Andrews

Urologist

I have found both Mr Andrews, and his personal assistant Vikki, excellent. Mr Andrews has shown me a very caring attitude and always has time to listen and responds in a very respectful and professional manner. He goes out of his way to explain and support his medical opinion, and shows courtesy and compassion which I have found so helpful and quite honestly hugely appreciated in the medical profession. I wouldn’t hesitate to recommend him, and I know that should I need any further assistance I will be in contact without a doubt. Vikki is incredibly helpful and makes contact very smooth and friendly, again a breath of fresh air in the this profession. Thank you Mr Andrews.

Manchester Private Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 2 more

See CT scans here: johnjoesmith73.wixsite.com/portfolio of displaced chin implant by Manchester Private Hospital. It’s underneath my chin, lopsided, on top of any tissue, not even near my chin bone, and they refute 2nd opinions I’ve had that there’s anything wrong with this. They also promised me a referral for a CT scan for months but keep deferring. So I’ve had to arrange these scans myself to get proof needed. Made a formal complaint and didn’t even get a written response. Independent adjudication (ISCAS) next then Small Claims. They will not take responsibility for negligence/errors so beware! Please pass on so people are aware - as this needs to be made public

Skylight Psychiatry

Psychiatry

I had an online ADHD assessment with Bernhard Kelley-Patterson. Bernhard was very friendly and professional, I felt at ease throughout the appointment and would happily talk with him again. So far my experience with Skylight has been very positive, the wait times between communication emails are generally 3-5 days and it took approximately 8 weeks to get my first appointment after the registering my interest. Considering the NHS waiting list for an ADHD assessment is 4 years, I’d say that pretty damn good. I would highly recommend opting for Skylight through the ‘Right to Choose’ pathway via the NHS. Thanks Bernhard and thank you Skylight

Avenues

Obstetrics & Gynaecology, Fertility Medicine, + 1 more

I have used Avenues for a cycle of IVF/ICSi, a hysteroscopy and then FET. I was under the care of De Ali Al Chami and became pregnant with the first transfer, having 3 failed attempts elsewhere. Dr Al Chami changed my protocol (both stimulation and transfer protocol). This places is miles apart because it guarantees continuity of care and patients are treated as people. dr Ali is a wonderful person and he cares about his patients. The midwives (Marina Christina Katie Fiona Emily Starvula) are all amazing and know each patient by name and treated me with warmth, dignity, compassion and professionalism.

Queen Square Imaging Centre

Diagnostic Pathway – Cardiac, Imaging (Scans), + 3 more

When undertaking base line assessment prior to the procedure, this was conducted in the reception area. During this taking place, 3 other people arrived and seated themselves in the reception area. We were unclear if they were members of the public, staff or other appointments. They were not introduced to us as observers for my treatment. The introduction didn't occur until Prof Zveorov arrived, then introductions were made and my family was made aware they were from other institutions to learn and observe. The support and treatment were excellent.

London Finsbury Clinic

Cosmetic (Aesthetic) Medicine

I had a great experience at this clinic for my Botox treatment. The staff was extremely friendly, professional, and made me feel comfortable from the moment I arrived. They took the time to explain every step of the procedure clearly and answered all my questions, which really helped me feel confident and relaxed. The clinic has a very clean and welcoming atmosphere, and the results look natural and exactly what I was hoping for. I would definitely recommend this clinic to anyone looking for high quality aesthetic treatments. Thank you ,Cristina

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Dr Tang was simply wonderful. He was very kind, gentle and understanding of my worries and health problem. He explained the procedures well and reassured me. After the endoscopies he reported back and explained clearly what he had found. All the staff at Hadley Wood were also extremely friendly, competent and reassuring, particularly Nurse Grace. Dr Tangs secretary was extremely efficient and friendly. She was quick to respond to my messages and ensured my consultations and treatment happened smoothly and speedily.

᠎ Liz Robson

Physiotherapist

I have seen Liz several times over many years and she has always been excellent. She listens carefully, gives clear explanations and suggestions, and her pragmatic approach means she is superb at providing advice, treatment and exercises which are achievable and effective. Her ability to identify and resolve issues quickly is notable and it is all done in a professional and very friendly manner. I have heartily recommended her to others and will continue to do so. Thank you.

Mr Iain D M Brown

Orthopaedic Surgeon

Mr Brown is a very pleasant surgeon and extremely competent. He managed to repair tendons in my shoulder which previously were told were irreparable. His secretary is excellent and responding to my queries to Mr. Brown and both have been very patient with me. His matter is very pleasant and was good at sharing details of my operation and answering questions. He has a good sense of humour which often is lacking in surgeons! I am happy for Mr. Brown to view my comments.

The Prostate Centre

Urology, Oncology

I received excellent care from Mr Challacombe for prostate cancer, diagnosed in 2023. I had a robotic total prostatectomy for a high grade cancer and two and a half years later I remain cancer free, with normal urine continence and satisfactory recovery in erectile function. My follow-up appointments are always on time as scheduled. I highly recommend the professional care provided by Prof Challacombe to any man faced with a diagnosis of prostate cancer.

Professor John Timperley

Orthopaedic Surgeon

I have recently had my right hip replaced with Mr Timperley carrying out the procedure using the Spare technique. The service and Care I received from him has been second and none. I was very apprehensive about having any procedure done, but he reassured me and gave me all the facts.I couldn’t have asked for a better surgeon and one that I felt I could trust. I have no hesitation in recommending Mr. Timperley to anybody reading this review.

Mr Iain Anderson

Plastic Surgeon

I’ve had 2 surgery’s now with Mr Anderson and both have been successful, I wished I had of found him sooner - he is fantastic, so friendly, professional - taking the time to explain everything clearly and putting my mind at ease. I felt genuinely cared for on my surgery days from Mr Anderson and the nurse’s who looked after me, to the lovely receptionist. So grateful for the outstanding treatment I received

Ms Ifigeneia Mourelatou

Psychologist

Ifi is kind, patient, caring, knowledgeable and professional. The support we have received has made a real difference, to our son (who is nearly two) with his social and language skills and I would strongly recommend Ifi. It's been a pleasure to receive ESDM parent coaching and I have learnt so much about how to engage and interact with my son. Thanks for all your support.