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Kingsbridge North West Hospital

Audiology, Cardiothoracic Surgery, + 29 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

Ms Kathryn Tilbury (KT)

Physiotherapist

I came to KT with an ongoing pain in my glute from running. I had been to another physio for months with no improvement and was feeling quite helpless. She immediately diagnosed it as Deep Glute Syndrome and reassured me that we could treat it. She put me at ease straight away and I could tell that I was in safe hands, and with someone who was incredibly skilled and loved what they do. Her knowledge and experience is so impressive. I also had some lower back issues which she helped me with massively (I’ve had these for years). She helped make a plan for recovery that suited my lifestyle and other exercise to make sure I could continue exercising. She often provided manual therapy which was brilliant too. She was always checking in with me and working to make eveything tailored for me. She was always available by email. She is incredibly kind and always made me feel comfortable and heard which I hadn’t had this before from other physio treatment. She also considered that I was funding the treatment myself and discussed this with me. I genuinely can’t praise KT enough, and would recommend her to anyone with sports injuries. I don’t have the words to thank her for her help and support.

Abbington House

Holistic Therapy, Psychiatry, + 1 more

Had a very warm welcoming at Abbington house, staff and peers were very nice. Room was nice, quite overwhelming to start with, with it being my first time at rehab. I then started to feel more comfortable with the help of the staff and my peers, putting me out of my comfort zone probably was the best thing they could of done otherwise I wouldn’t of been so open. Staff very accommodating, my therapist was very empathetic, I got on with her very well, opened up slowly but eventually we got there. I still feel I have stuff to work on, my co dependency and self love but I know that will come in time, from outside sources, just think they should not of mentioned that I would be getting DBT therapy whilst I was here as that was one of the selling points to me coming to Abbington house. The only other down side was prior to coming in I was told I would have at least one, one to one a week. But that did not happen for the the first 3 weeks, so felt a bit let down, so did my parents which they then raised there concerned to Mikey, who was quick to come up with 2 options to compensate this, which I thought was very good.

GenesisCare Cambridge

Oncology

I feel very fortunate to have had my chemotherapy and radiotherapy at GenesisCare Cambridge. The standard of care is excellent and everyone at the clinic is friendly and welcoming. While spotlessly clean with fantastic facilities the centre doesn't feel overly clinical. I really like the holistic approach to treatment at GenesisCare and particularly benefited from the exercise medicine clinic which took me from gym phobic to regular gym goer with huge benefits for my physical and emotional wellbeing. GenesisCare go above and beyond to make treatment less arduous, from providing really comprehensive support to prevent or mitigate unpleasant side effects to offering a complimentary taxi service to and from radiotherapy sessions. Another plus of GenesisCare is that the consultations are never rushed - there is always time for questions and I particularly appreciated my consultant taking time to talk me through the treatment options and providing really clear answers to all my questions.

New Forest Psychiatry

Psychiatry

The appointment itself was very positive. Dr. Robert Gordon was calm, validating, and genuinely listened. The room was quiet, warm, and set up like a cosy study, which made it feel safe rather than clinical. He explained the diagnostic impressions clearly at the end in a way that finally made sense, and it didn’t feel dismissive. I left feeling understood in a way I haven’t experienced with other services, although the level of positivity felt unexpected and left me a bit uncertain about how to interpret it. The only issue was the arrival process. My appointment was in the late evening, and reception was closed. It wasn’t clear where to check in, and I had no phone signal. I had to rely on Wi-Fi and the website photos to work out where to wait. Overall, despite the initial uncertainty about the building, the clinical experience was extremely positive. Everything went smoothly, and the assessment itself was very professional.

AEGA Health

Cosmetic (Aesthetic) Medicine, General Practice (GP), + 2 more

⭐️⭐️⭐️⭐️⭐️ Absolutely wonderful experience! I had a microneedling treatment at this clinic and I couldn’t be happier with the entire experience. From the very beginning I felt truly well looked after and completely at ease. The atmosphere was so warm, calm and welcoming — I felt comfortable, cozy, and deeply relaxed throughout the whole treatment. Selina was absolutely fantastic — kind, professional, gentle, and very attentive to my comfort. She explained everything clearly and made sure I felt safe and relaxed at every step. Thanks to her, the treatment was not only effective but also a genuinely pleasant and soothing experience. I am extremely happy with the results and I will definitely be coming back. I highly recommend this place and especially Selina to anyone looking for professional care and outstanding service. Thank you so much! 💛 Monika

Mr David Lawrence

Cardiothoracic Surgeon

David Lawrence came off his Easter holiday 2013 to do emergency surgery for me with his team. OF course anyone who has facilitated an extension of your life is going to become somewhat special in your life!. in every interaction with this focused human being I have experienced a gentle and precise focus and clarity. I am always quite amazed at the time he has given me as an NHS patient, He has responded to every email and concern I have had for almost 12 years now!. Last year I had to have some sternum wires removed and he even took it pain himself to match the incision with a Tatoo I had on my skin over my sternum !. HE is a truly dedicated surgeon who just gets on with the job and has enough humanity to be with you , present and available. Than you with all my Heart!

Willow Health

General Practice (GP), Holistic Therapy, + 2 more

I had a wonderful experience with Willow Health and Dr Colquhoun. I was confused about my treatment options and desperate for relief from my menopause symptoms, but from the very start, I was met with respect and empathy. It’s such a safe space where women can openly discuss every part of their menopause journey. I’ve now started HRT, and after just two weeks, I’m already feeling the benefits of having a treatment plan tailored to me. I’ve recommended this practice to so many women, and I’m confident anyone struggling to find the right support will find the help they need here. Thank you.

Dr Jan Hoong Ho

Diabetes & Endocrinology Specialist

I had an exceptional experience Dr Ho. He was thorough, knowledgeable, and took the time to explain everything in a way that was easy to understand. What stood out most was his attentiveness, he listened carefully to my concerns and made sure I felt supported and informed at every step. The clinic experience was equally excellent: efficient scheduling, minimal waiting time and a friendly team. I’m incredibly grateful for his guidance and the high level of care I received. I highly recommend him to anyone seeking a top metabolic and endocrinology specialist.

Dr Mohammed Amjed Khan

Cardiologist

My husband had undergone a Pacemaker fitted on 14th August, 2025- this visit was a follow-up. Dr Khan explained clearly regarding the battery of the pacemaker and we agreed to confirm 12 monthly checks on the pacemaker at the Alexandra Hospital. In fact prior to this visit and prior to the procedure Dr Khan was very clear and fastidious regarding checks on Jack and the fact that his heart rate was dropping to 30 - to ensure safety during the procedure Dr Khan has gone above and beyond our expectations and made us feel confident and safe under his care

Mr David Sidloff

Vascular Surgeon

I was seeking a progress review as I was 6 weeks into a 12 week treatment plan and wanted to know that things were on track. I was offered a catch up appointment or a tel con review, either to occur within the hour but I agreed to send in some photo's via email. I received a call back from Mr Sidloff within 10 minutes of emailing him in which he was able to reassure me that all looked fine and there was no need for me to see him before the end of Jan 2026, unless I had a concern. So, 10 out of 10 for the speed and helpfulness of his response.

Spire Liverpool Hospital

Cardiology, Cosmetic (Aesthetic) Medicine, + 17 more

Mr Iqbal was very kind and professional and i was very comfortable with him operating on my eyes.The procedure was explained in detail, it was recommended that I researched and thought about the eye surgery that we have discussed. I had 2 appointments with Mr Iqbal before surgery. Hospital staff were very helpful and I felt very well cared for after my operation. I would highly recommend Mr Iqbal and very much appreciated his work and thank him so much. I'm truly delighted with my eyes.

Lantern Clinic

Diagnostics & Testing, General Practice (GP), + 3 more

Dr Margarita was very knowledgeable and kind. I would definitely recommend coming to the Lantern Clinic. I felt listened too and she emphasised as a woman with my issues. I had plenty of time to chat and didn’t feel rushed,. Dr Margarita devised a plan for me to follow and recommended a gold standard brand of supplements I should start. I am booked in for a follow up appointment in several weeks time, to discuss how my treatment plan went and if I saw improvements.

Mr David Redfern

Orthopaedic Surgeon

As always, David Redfern was very friendly and professional. Despite being a leading expert in his field, he explained everything in clear, plain language. He took his time to clarify the X-ray results and advised on the next steps in the healing process. I’m very happy with the progress so far and extremely grateful for the care I received.

Professor Christopher A Rinaldi

Cardiologist

Professor Rinaldi is a highly professional and experienced consultant. His expertise in his field is exceptional, and he incorporates evidence-based research when providing medical advice. His communication was clear, transparent, and he demonstrated excellent active listening. I’m grateful to have been seen by him

Dr Mark Mason

Cardiologist

I saw Doctor Mark Mason and from the first visit I felt listened to and respected. You can see he has so much knowledge in what he does and he talked through everything that was happening with me while I was under his care. So overall it was just nice to be cared for in a way that I haven’t felt since the 1980’s.