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MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 31 more

In terms of booking I didn’t have the greatest experience. I filled out the form online the night before and got a call the next morning. It cut off before I could answer the phone. I called straight back but it rang out to answer phone. I must have called back more than 10 times that day over the course of a few hours but no response. I finally got through to someone in the afternoon, by this time all the appointments had gone. I was in desperate need of a blood test which had to be done on a certain day of my cycle, hence the urgency. The lady I got through to firstly wrongly assumed I was another patient (a cancer patient) which I thought was unprofessional, as I shared the same surname as another patient. She apologised for not answering the phone and said that she would ‘put me at the top of the list’ and treat me as ‘priority’ and would call me back to let me know if she can fit me in for a blood test. I waited for the rest of the day and never received a call back. I believe the way bookings are dealt with is highly unprofessional and does not reflect the service you say you aim to provide to your clients. I then decided not to keep chasing this appointment as I had a negative experience with the booking staff and the booking process. Two days later I received a call early in the morning which woke me up. The lady realised I was half asleep and apologised for the ‘early morning call’. She asked if I still wanted to book the blood test. I said I would let her know. After some consideration I decided to go ahead with the blood test even though I had missed the ideal window. I then called back and booked, the lady on the phone was evidently a young girl who may be new and clearly lacked customer service training. She was unable to answer basic questions during the booking process and came across as new and untrained. I was then sent an invoice which had an additional 30 pounds added onto the expected 150 charge. The invoice didn’t state what the 30 pounds was for. I called back just to check, and again the girl was unprofessional and could not clearly explain what the fee was for. I would like to stress that I am generally the most down to earth and open minded/non judgemental person. So when I give feedback it is generally from a good place and when I feel a service falls below expectations or standards. Clients pay a lot of money to MUMS for peace of mind and investigations into health concerns. The website suggests a certain level of care and service. I personally feel the booking process and professionalism of the booking staff is quite poor in terms of false promises, not being able to get through when calling over 10 times and untrained staff. However what I will say is when attending in person my experience was a lot better than I had expected given the above and it went quite smoothly in the clinic itself. Please train the young girl on the front desk as she comes across as unprofessional and disengaged even though I know this is not her intention. There is a certain level of customer service a confidence needed to be able to deal with bookings which can often be of a sensitive nature.

Equilibria Health

Psychology, Psychotherapy

Nicola Hood has been a diamond in a coal mine for me personally. She opened my mind so gently that I never even felt it happen. Her manor is so calming and her abilities to shine light and logic onto what for me was the unexplained has taken me to a place where i can begin to regain control of a very important aspect of my life. Nicola seems to have a very natural talent of getting to the route of things without a feeling of invasion into your private feelings. I was embarrassed about the way i was feeling when i first spoke with Nicola and I am still amazed how easy she was to talk to and how quickly she understood and clarified things for me. Thanks to Nicola I am on a new path, with a different mind set going forward and with all the tools she presented to me I am now determined to honor her invested passion and emotional input by successfully conquering my fears and challenges. I can honestly say that alone i would have not been able to get back to where i want to be but Nicola has opened this door for me and shown me that it is achievable. My future now seems clearer and hopefully by me holding up my end of the commitment I shall be riding my motorcycle again and i look forward to the spring of 2026 where I can thank Nicola from behind my motorcycle handlebars. My words are underwhelming but my gratitude is not. Many thanks and much respect Gardner T H

London Trusted Therapy Harley Street

Clinical Psychology, Hypnotherapy, + 1 more

Finally Got Answers! I'm a student in my twenties and had been struggling for ages, suspecting I might have ADHD but not really knowing where to start. From the moment I contacted London Trusted Therapy, the onboarding process was smooth and reassuring - they made what felt like quite a daunting step much easier. Dr Mahen was brilliant throughout the assessment. I'd been worried it would feel clinical or judgemental, but he was so warm and genuinely interested in understanding my experiences. The interview itself felt more like a proper conversation than an interrogation, which helped me open up about things I'd found difficult to articulate before. The outcome has been really validating. Getting a proper assessment and understanding what's been going on has been such a relief. Dr Mahen took the time to explain everything clearly and discuss next steps, which made me feel supported rather than just handed a diagnosis and sent on my way. If you're a student wondering whether to get assessed, I'd absolutely recommend Dr Mahen and the team here. They made the whole process so much less intimidating than I'd feared, and I'm genuinely grateful for the clarity and support

VISIO Health

Ophthalmology

I recently had cataract surgery on both eyes at Vision Health, and the experience was outstanding. Having previously undergone LASIK, I was initially concerned about how this might affect the procedure, but the team addressed all my questions and tailored the treatment perfectly. The surgery itself was quick, painless, and carried out with exceptional precision. I opted for EDOF toric lenses, which have made a remarkable difference to my vision—providing excellent clarity and reducing my dependence on glasses. Recovery was smooth and well-managed, with minimal discomfort. The team provided clear instructions and regular follow-ups, and within a few days, I noticed a significant improvement in my vision. Now I can enjoy sharp, vibrant sight without the hassle of glasses. Special thanks to Ranjit Sandhu, whose professionalism and expertise ensured everything went perfectly. The entire staff was incredibly helpful, attentive, and reassuring, making me feel comfortable and supported at every stage. I’m truly grateful for the outstanding care provided. Highly recommended!

Diverse Minds Clinic

Psychiatry

I cannot recommend Diverse Minds Clinic highly enough. From the very first contact, the entire experience was professional, supportive, and reassuring. The clinic offers a calm and welcoming environment, and it’s clear that patient care is their top priority. Dr. Alex Cappai is exceptionally knowledgeable, compassionate, and thorough. She took the time to truly listen, asked thoughtful questions, and provided clear explanations throughout the assessment process. I never felt rushed, and for the first time, I felt genuinely understood. The diagnostic clarity and tailored treatment plan have made a significant positive impact on my life. The clinic’s approach goes far beyond a standard appointment, it is holistic, evidence-based, and deeply respectful of individual needs. Communication was excellent, appointments were well organised, and follow-up care was consistent and reliable.

Mr Rishi Sharma

ENT Surgeon

Rishi Sharma and I met after being referred by a different doctor following on from a recent CT scan. He was very clear from the start and offered reassurance that came very naturally. He made my concerns feel valid and was willing to listen to the issues I was having. He took on board my current lifestyle including hobbies and career and encouraged them, rather than suggest anything else like I have had previously (I have lost count the amount of professionals that suggested I needed a career change rather than exploring to why I was so unwell). I am pleased mine and Rishi’s paths crossed and I will be forever grateful to him for helping and supporting me so well; not only through the surgery but he has gone above and beyond to support me pre and post surgery too.

Dr Animesh Singh

Rheumatologist

Great doctor with thoughtful and carrying approach to patients. I have a very rare autoimmune condition, which is very less researched and nasty to treat and yet Dr. Singh agreed to try to help me, provided great guidance and potential treatment strategy that I am now pursuing under his care. I initially contacted him for the second opinion to verify my diagnosis and treatment plan from a very honourable and well established rheumatology professor, but I ended up switching under his care completely, because of the competence, grounded/practical approach and attention to details + genuine willingness to help. I wish I would meet Dr. Singh sooner and start following his treatment earlier - it would have saved me a lot of side effects and wasted time.

Mr Bishwanath Pal

Ophthalmologist

I had an excellent experience with Mr Pal, medical retina specialist at Moorfields Private.He is extremely calm, professional, and highly knowledgeable. He diagnosed my CSR within minutes of the consultation and took the time to explain everything in detail, using scans and test results that had been carried out prior to the appointment. This level of clarity and thorough explanation was something I had not received during several previous consultations with other specialists, both in London and elsewhere. Mr Pal made me feel reassured and confident in his expertise. His team is also excellent—professional, supportive, and well organised. I would highly recommend Mr Pal to anyone suffering from any eye-related issues.

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

The waiting has been difficult as communication has been poor. I have struggled to get a response from the office both via email and phone. I had a combined assessment and received my ADHD outcome 3 weeks ago. I am still waiting for my autism assessment outcome despite being told the clinical decision has been made. The staff I saw as part of my assessment were fantastic and the support team have been helpful (when I’ve been able to contact them). It’s just a shame that the poor communication has spoilt the overall experience. It would have been good to under the process flow at each stage.

VIP Hearing Solutions Eastcote

Audiology

I have been with VIP Hearing in Eastcote since it started. Sarah, I have known for years from previous hearing consultants in the area. Her help and support is beyond excellent. I have been "under" Nick since the beginning and his patience, his advice, his help, his easy explanation of things and especially instilling confidence is superb. I would thoroughly, without hesitation, recommend VIP Hearing in Eastcote and also their branch in Pinner which I have used as well. Their friendliness in both branches and help immediately puts you at ease.

Mr Nick Kametas

Obstetrician & Gynaecologist

I had an excellent experience with this doctor during the birth of my baby. He was extremely professional, attentive, and always took the time to explain everything clearly. He was consistently available to answer any questions and made me feel supported throughout the entire process. My birth experience was truly beyond my expectations. Thanks to his care and reassurance, he helped me overcome the difficult memories of my first birth with a different doctor. I cannot thank him enough for everything he did for me.

Spencer Private Hospital Canterbury

Cardiology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

On Saturday, I attended Canterbury Hospital at 7:30 am for a minor operation on my finger. Two nurses looked after me and prepared me beforehand. Emma went out of her way to help. I had a very good discussion with the test and we decided that general anaesthetic would be the best route. Mr. Smith carried out the operation and I was lucky to see him afterwards when I came round and he said it had been completely successful. Everything seemed very calm, organised and professional. Many thanks for my treatment.

Mr Bilal Al-Obaidi

Orthopaedic Surgeon

I have been so well looked after from start to finish! I can’t recommend enough! I’m 8 weeks out of total knee replacement and am noticing so much of a positive difference to how I was before the operation.. mr Al-Obaidi explained clearly about my surgery and post surgery the professionalism went above and beyond to keep me calm and informed every step of the way. I’d give a hundred stars if I could thank you’

Mr Marc Laniado

Urologist

Prior to the surgery everything was explained in detail. I felt confident that I was in the best hands possible. The whole set up and the professionalism and respectfulness of the whole team, before and after surgery was first class. The follow up was comprehensive and clear. Excellent. I believe I had the best treatment available and would definitely make a recommendation to others.

Professor Jocelyn Brookes

Radiologist

I was seen by Professor Brookes on zoom and subsequently he treated my AVM. His manner and his treatment were excellent, he was very helpful in his advice, provided all of the details needed and then proceeded with the treatment, it could not have gone better.

Mr Gavin McCoubrey

Plastic Surgeon

Mr McCoubrey performed breast reduction surgery. Had a slight complication and had to go back to theatre again. He explained everything clearly and pit me at ease. Also phoned my husband before and after the second surgery to explain what was going on.