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The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

I had my first consultant appointment yesterday, regarding a hernia condition that was flagged by an NHS consultant earlier this year. I saw Dr Richard Novell. In the lead-up to the appointment, I had managed to get the referral paperwork, but no scan imagery. On meeting Dr Novell, he informed me that scans were useless anyway for Hernia diagnosis, and he then proceeded to examine me. After this, he told me that I didn’t have a hernia, when I asked about the fact that another specialist had examined me and thought differently, he agreed that doctors tend to give different answers. My issue, is not that he dosen’t agree with another consultants opinion (as well as the person who conducted Ultrasound) but that I am currently in pain, which is harming the quality of my life, and when asked about next steps to resolve this, he had nothing to offer, when pushed he offered to speak to a colleage for a second opinion. So in terms of empathy, it's pretty frustrating, and I have to be honest, it's a complete waste of time from my perspective.

St John & St Elizabeth Hospital

Paediatric Cardiology, Cardiology, + 33 more

I can’t recommend Mr. Richard Scawn highly enough. Before meeting him, I had seen three other surgeons and even booked the operation twice but ended up cancelling because I didn’t feel fully confident. From my very first appointment with Richard, everything felt different. He was calm, kind, and incredibly reassuring — never pushy, never rushed — and both my husband and I instantly felt we were in safe hands. I trusted him completely, and I’m so glad I did. I’m now three weeks post–lower lid blepharoplasty and absolutely over the moon with the results. My bruising was minimal and disappeared quickly, and the scar line is genuinely impeccable. I’m 39, so my skin is still fairly young, but even with a magnifying mirror I cannot see the incision. The work Richard has done is truly amazing. If you’re considering this surgery, I would wholeheartedly recommend Mr. Richard Scawn. I couldn’t be happier with my experience or the outcome.

Dr Vishal Nayak

Cosmetic Doctor

It has been just over six months since my hair transplant at the Romford Hair Growth Centre with Dr Vishal Nayak, and it's definitely one of the best decisions I've made. Dr Nayak was honest, patient, and knowledgeable from the start, explaining the process clearly and setting realistic expectations. On the day of the procedure, he and the team were calm, friendly, and professional, ensuring my comfort throughout. The clinic is clean and welcoming, and the aftercare instructions were easy to follow. They answered any questions I had promptly, which made me feel valued as a patient. Now, I'm seeing fantastic results at the six-month mark—my hairline looks natural, and the density is improving weekly. If you're considering a hair transplant, I highly recommend the Romford Hair Growth Centre and Dr Nayak. The entire experience so far has been outstanding.

Mr Nicholas Howells

Orthopaedic Surgeon

My latest procedure with Mr Howells was for a total knee replacement (TKR) of my left knee following a successful TKR of my right knee three months earlier. Mr Howells again provided a clear explanation of the procedure and of the potential issues associated with the surgery, but presented it professionally and objectively which gave me confidence in Mr Howells and that the procedure would be a success. Mr Howells provided a realistic expectation of the outcome and encouraged post operation rehabilitation to achieve a successful recovery. My recovery from the two knee replacement operations has been excellent and even after just six weeks I know that I can look forward to daily life pain free. I have been, and will continue to recommend Mr Howells for anyone requiring knee replacement surgery.

One Hatfield Hospital

Audiology, Cardiology, + 21 more

I had a very positive experience at my recent doctor’s appointment. The staff were attentive, friendly, and truly made me feel cared for. I was especially impressed that the doctors themselves came to the waiting area to welcome their patients (shake their hands 🤝) and personally guide them to the examination rooms — a small gesture that makes a big difference. I also appreciated that I was offered help without having to ask repeatedly, which has unfortunately been my experience at my local GP in the past. Overall, the visit felt organized, professional, and genuinely patient-centered. Highly recommend. Thank you.

Mr Patrick Gordon

Urologist

Consult over pain and lack of mobility - Mr Gordon performed an op for varicoceles recently at Spire hospital Leeds. Can't recommend him highly enough. Op was performed as a day case and we we were able to drive home (1.45 hours drive)without experiencing any pain. From being unable to walk 100 metres without experiencing severe pain before the op, I have my life back. It feels miraculous and I can enjoy a full social life, travel to work and a huge lift in my mental wellbeing. Can't praise enough and I will forever be grateful.

Mr Niall Sullivan

Orthopaedic Surgeon

All my interactions with Mr Sullivan have been excellent. He has consistently answered my questions clearly and in thorough detail, ensuring I always felt fully informed about my treatment and recovery. His manner has been calm, reassuring and genuinely empathetic, which made a significant difference during what could have been an anxious time. I am very grateful for the clarity of his explanations, the time he has taken at each appointment, and the confidence he has given me throughout the process.

Freedom Vision - Newark

Ophthalmology

I had bilateral lens replacements last Thursday (27/11/2025) and the team could not have been more careful if they tried. The surgeon, Mr Puri, was excellent. My eyes are recovering really well with no problems., this was confirmed by my first post-op check-up today - a bit earlier than usual because of planned plane flights. Assess,et and post-op Sheffield, surgery in Newark. Staff in both locations are wonderful.

Mr Jawad Freites

Obstetrician & Gynaecologist

Thank for my appointment. It was a great pleasure to meet you and your team. My condition was explained to me in a manner that was respectful, with true consideration of how this condition impacts on the patient Finally after a long journey of not knowing what was causing my problems I was given a clear explanation and a way forward that will improve the quality of my daily life. I felt uplifted and very grateful.

Newmedica Plymouth

Ophthalmology

Everything was excellent. Staff were kind, friendly and efficient without exception. My only concern is that there does not seem to have been a good reason for the 14 week wait after referral. It seemed clear that Newmedica would have had capacity to complete the procedure sooner but apparently the NHS would not pay for this flexibility. My sight deteriorated in that time so that was a personal negative.

Dr Turab Syed

Orthopaedic Surgeon

Dr Syed was very professional and straight to the point. I was not examined or asked about my level of pain from the doctor, which is excrutiating and having a significant impact on every my life, on the preappointment questionnaire. I felt the appointment was extremely rushed and I was still asking questions as the doctor got up to get the door. This has not happened before thankfully.

25 Harley Street

Obstetrics & Gynaecology, Urology, + 27 more

i had a letter confirming my appt yet when i arrived i was told i was not on the list and to contact my consultant's secretary. I did that but five mins later the receptionist called me for my appt. there was general lack of coordination and overall confusion and the waiting room was very full. the drinks machines were OOO so overall it was not a customer focussed experience.

Mr Neil Modi

Ophthalmologist

Everything was explained well to me and the treatment was completed successfully. My only comment would be that it was not made clear that I would get two invoices, one for the initial topography and scan and a separate one for the cataract operations in both eyes. Mr. Modi was very pleasant and considerate and I had every confidence that I would be well looked after.

Haptic Chiropractors

Chiropractic, Rehabilitation Medicine, + 2 more

I was looking for a chiropractor and came across Haptic. Kirill has helped a lot with my back pain and my alignment feels much better. The staff are young, professional, and easy to talk to, and the space has a relaxed vibe instead of the usual stale clinic feel. It’s easy to book and communication with the team is super quick. Definitely recommend.

Dr Khalid Khan

Cardiologist

10/10. After experiencing some chest pains, i booked an appointment with Dr Khan. I was seen very fast, received a very thorough examination initially, given a heart scan & a heart monitor to wear for 1 week. Follow up consultation was then arranged the following week for the results. Excellent level of service & communication.

London Pregnancy Clinic

Clinical Genetics, Obstetrics & Gynaecology, + 2 more

I had a great experience at the London Pregnancy Clinic when we went for our anomaly scan. The staff were warm and professional, and everything was explained clearly and thoroughly. The scan itself was very detailed, and I left feeling satisfied, reassured, and genuinely happy with the care we received. Highly recommend!