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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

The Stevenage Counselling Clinic

Psychology

Before I met Glenda I was at a very low point in my life. I was experiencing an incredible amount of stress and anxiety following a breakdown in my relationship. I found it very hard to function at a level to which I was used to. I have always been high energy and needed to be for my work. Glenda instantly put me at ease, she was always very patient and explained in great detail why I was feeling why I was. Glenda is highly professional and never once did I feel patronised or judged. She spoke to me with respect and encouraged me to learn more about my situation through reading, podcasts, audiobooks etc which really helped me along the way. Some days I would arrive at our therapy session without knowing what I was going to discuss but Glenda creates a safe environment which allows you to open up and share your thoughts and feelings. Glenda is an incredible psychodynamic therapist and has been highly influential in my life and I will be forever grateful for her knowledge, her patience and her kindness. Thank you for everything.

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

Overall experience was poor. After initial consultation I had little or no contact with the hospital, any contact was initiated by myself. Clear lack of communication between departments. I had already paid for my procedure and waiting for a surgery slot. Surgery was scheduled for a Wednesday but received a call the Friday before basically saying if I didnt drive up that day and do a blood test, the operation couldn't go ahead. Luckily I was in a position where I could do that but imagine if I had kids, couldn't get out of work, had no car/transport. The list goes on. The actual surgery seems to have gone well. (1 week post op). But.... the whole experience was pretty poor, no, very poor. I'd have been upset if this was the NHS but this was a privately paid procedure and if it wasn't for the fact that I had already booked time off work, staff cover, kennels for my Cane Corso's (which wasn't cheap) I genuinely would have asked for my money back and gone somewhere else.

Bourn Hall Fertility Clinic, Cambridge

Fertility Medicine, Obstetrics & Gynaecology

I had a Teams meeting today with Angela about my nutrition, as I’m looking for ways to gain weight. She was completely non judgemental, incredibly warm, and made me feel comfortable throughout the whole conversation. She never made me feel bad about my eating habits and was very kind and understanding in the way she worked with me. She gave me really sound advice and clear, practical feedback on how I can improve things going forward, particularly around healthy weight gain. I wasn’t sure what to expect going into the meeting. I half expected to be told to cut out lots of foods and start eating things I didn’t like but instead, she took the time to understand what I like and don’t like to eat. Overall, she was extremely helpful, supportive, and approachable, and I genuinely appreciated the session. I thought she was great.

Dr Ajikumar Kavidasan

Respiratory Doctor

I recently had an appointment with Dr. Kavidasan and I can’t say enough good things about the experience. From the moment I walked in, I felt listened to and genuinely cared for. Dr Kavidasan took the time to explain everything clearly, answered all my questions without rushing, and was incredibly reassuring during what could have been a stressful visit. He organized the tests I needed which were swiftly done by the Imaging Department at Shirley Oaks Hospital. Thank you to the wonderful team at Shirley Oaks everything went smoothly. I left the appointment feeling calmer, more informed, and confident about my care plan. I’m very grateful and would highly recommend Dr. Kavidasan and Shirley Oaks Hospital to anyone looking for a kind, attentive, and trustworthy doctor and excellent service.

Mrs Emma Eaton

Acupuncturist

I have been seeing Emma for over a year for support with menopausal symptoms, and I cannot recommend her highly enough. When I first met Emma, I was completely at my wits’ end, but she instantly put me at ease and reassured me that I was not beyond help — something I will always be grateful for. Emma is truly exceptional. She is incredibly kind, caring, empathetic, and extremely knowledgeable. She takes the time to really listen and ensures she fully understands your needs as an individual. Over the past year, my health and wellbeing have improved hugely, and I genuinely look forward to our monthly sessions and catch-ups. Emma has made such a positive difference to my life, and I would wholeheartedly recommend her to anyone seeking compassionate, expert support.

Mr Sachin Agrawal

Urologist

Excellent explanation of the results from a recent CT scan, probing for possible kidney stones. A stone was found to be apparent, as well as other medical findings that Mr Agrawal took time to advise me on. He also gave invaluable ongoing dietary advice and recommended an ultrasound in a year’s time, which should be arranged via my GP. Mr Agrawal had already written to my GP outlining my initial consultation, and I have no doubt he will also be as efficient in relating the results to my GP as soon as possible. I was very reassured by Mr Agrawal that I was suffering from no major health issues, and as long as I adhered to his advice concerning sensible diet control, my proneness to kidney stones would hopefully decrease in time.

One Stop Healthcare

Pain Management, Breast Surgery, + 48 more

Once Again Dr Chiraush Patel was outstandingly professional and kind. I was fortunate enough to get an appointment within an hour of calling. It cannot be overestimated how important it is to patients to have a well trained Doctor with exemplary bedside manner to help the patient to recovery. This is true of all the other GPs at One Stop, but I am lucky enough to see Dr Patel mostly. My standards are very high but Dr Patel exceeds them by miles every time I visit (I only visit sparingly). This is medicine at its very best and reminds me of when GPs were true family Dotors back before fundholding. I am fortunate indeed to have such excellent GPs. Thank you Dr Patel and OSD!

The Pregnancy Clinic

Obstetrics & Gynaecology

Professor Akolekar has been absolutely Fantastic at every appointment all the way throughout our pregnancy. I was really struggling with anxiety in this pregnancy following recurrent miscarriages, and I have never felt more looked after, which has really helped me to be able to enjoy this pregnancy, knowing we have a fantastic consult looking after our baby. Appointments are always on time and very detailed, time is always made to answer any questions fully and I always leave feeling confident and reassured. The communication with Natalia is always great to book and arrange appointments. This clinic really go above and beyond and o couldn’t recommend them highly enough!

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I loved all the staff that took care of me. I was very well looked after. My only small complaint was the lady that brought the food around kept leaving my door open and blocked half the TV and at one point my partner was helping me on the toilet with the bathroom door open and she walked in to ask if we wanted a cup of tea then left my room door open so anyone in the hall way could see me on the toilet, he was holding me up so couldn't go and close the door right away which made me feel a little bit conscious. Other than that the care staff were amazing surgeon and anaesthetist were very friendly. I would definitely recommend this hospital.

Dr Aisan Ghaemian

Psychologist

Dr. Aisan is very kind and respectful person. She helped me understand my ADHD with so much compassion and clarity, rather than judgment. The way she normalised my experiences and explained how my brain works has been incredibly relieving. I feel more accepting of myself and more confident in finding strategies that actually work for me. She didn’t just focus on difficulties, but also helped me recognise my strengths and patterns. The strategies we worked on were realistic, flexible, and genuinely suited to how my brain functions. I now feel more organised, less overwhelmed, and far kinder to myself.

Dr Paul M Crowe

Radiologist

I had Uterine Fibroid embolisation carried out by Dr Crowe in July 2025. The procedure was straightforward and very effective. I wish I had it done sooner, my quality of life has significantly improved since the procedure. I no longer suffer with heavy periods and cramping and am able to participate in gym activities and running something which I had put off due to the heavy bleeding, pain and low iron levels . I would highly recommend Dr Crowe and his team , they did an amazing job. I cannot thank them enough for giving me a new lease of life!

Dr Konrad Wronka

Orthopaedic Surgeon

Dr Wronka performed a total right hip replacement on me in mid-November last year. I met him first at a consultation, then again on the morning of my surgery and also that afternoon after surgery. I also saw him for a follow-up appointment in January. He has a very kind professional manner and took time to explain the procedure itself as well as what to expect afterwards. He was direct and explained things clearly, answering my questions fully. The whole experience was superb and I would have no hesitation in recommending him. Excellent.

Dr Ed Abrahamson

Paediatrician

We have known Dr Ed Abrahamson for many years now. We have three children and Dr Ed has been always there/available for them. Very professional friendly, extremely knowledgeable and I always feel we get the children the right diagnosis and care. Since having my first child and all the worries that motherhood brings, Dr Ed has always giving me peace of mind knowing he is there and can look after my children. I am very grateful for his work, kindness and patience. I highly recommend him and thank him for this.

Physio Jack Studios

Pain Management, Physiotherapy, + 1 more

I ruptured my Achilles a year ago playing sports. I was working with a different physio and was seeing slow results. I swapped over to Physio Jack Studios and started working with Darragh who was truly excellent, going above and beyond with working around my schedule and doing further research to make sure we tried all possible exercises to get me back running as soon as possible. He was a pleasure to be with during sessions and would highly recommend him to anyone

Mrs Abir Hamza-Goodacre

Nutritionist

Mrs Hamza-Goodacre was very professional, friendly and helpful. She listened to my concerns regarding my diet and health issues. She provided clear guidance and suggestions about how to achieve my goals and then emailed me detailed information and recipes, which will be useful tools moving forward.