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Mr Keng Jin Ng

Urologist

I saw Dr Ng from August of 2024 until September of 202 and so I got to know him over a long period of time. The first thing I would say is to please look around to find a consultant who will offer similar treatment to Mr Ng. I say this because Mr Ng’s fees are very high and he will not give you the tools to become medically independent. I believe Mr Ng’s approach to fees and treatment is unethical, (I will go into this later). Importantly I have now found a doctor who has given me the medical tools to treat myself in the same way Mr Ng has but for a fraction of the cost. I implore you please to not become medically and financially independent on someone who I do not believe has the patient’s best interests at heart. The treatment Mr Ng offered me: A bladder hydrodistention Followed by a twice-weekly bladder instillations with PTNS The instillations contained Ialuril, lidocaine, and sodium bicarbonate Weekly / bi-weekly urine tests to check for bacteria Costs of Mr Ng’s treatment: His fees are expensive: £520 for each instillation, and £275 for up to 20 minutes on a call, charged pro-rata afterwards. The hydrodistention and initial course of 12 instillations alone came to around £15,000–16,000. Why I believe Mr Ng’s approach to fees is unethical, and how to find the same treatment for less money as a patient: I often felt like Mr Ng cared far more about getting paid and my money, rather than my wellbeing and progress as a patient. Clear examples of this are his: approach to urine tests, and refusal to teach patients how to replicate his bladder instillations. Urine tests: Mr Ng will do a urine test with you regularly to check for any bacteria / infections. He will send the results of those tests for free to you. However, he will not tell you what the results mean / what needs to be done medically without payment of £275 for a consultation. This feels incredibly unethical. Let’s say you had an infection and required antibiotics, unless you are going to see Mr Ng again he won’t provide a prescription. Instead he will tell you to go and see your GP. This is withholding essential medical guidance and clearly crosses a line. When I challenged him on this his justification was that it was the same as paying a lawyer for their time. I disagree strongly with this. No major work is required of Mr Ng, he will already know the answer as to what antibiotic you need, and writing a prescription is what is expected of doctors. Refusal to teach patients how to replicate his bladder instillations: There were also opportunities to reduce costs for patients. He could do this by teaching patients how to self-catheterise and inject the medication of ialuril, sodium bicarbonate and lidocaine ourselves. When I asked if this would be possible he said he would not want to because: Patients might hurt themselves through catheterisation and That he wants to keep an eye medically on his patients rather than having them disappear off and do the treatment entirely themselves The first point I disagree with. Thousands of people self-catheterise everyday without any major issue. Regarding the second point, he could still require patients to check in with him semi-regularly, however his flat out refusal to let patients replicate any part of the treatment themselves feels unethical. It is difficult not to feel that the real reason was financial, that keeping patients dependent on in-clinic treatment was more lucrative. Furthermore, Mr Ng frequently leaves for weeks at a time on medical conferences, and for Chinese New Year alone he was gone for over 3 weeks. I am therefore not convinced that he is worried about leaving patients unmonitored for periods of time. If you take anything away from this: It is that Mr Ng’s treatment can be done by other consultants. I am now seeing a new urologist who has prescribed me iAluril, Lidocaine and Sodium. I can now treat myself whenever I want, and have far more autonomy as a patient. This urologist also does not try to charge me for every single thing he does, or any quick admin / questions that are reasonable to ask. I feel far more cared for and frankly no longer financially exploited. Mr Ng’s professional behaviour: I realise this review is already long. This next part details Mr Ng’s behaviour as a consultant and I have only placed it here if people are still interested in reading more about what you can expect from Mr Ng as a doctor. His attitude towards money: I really came to dislike Mr Ng’s comments towards people’s finances in regards to his treatment. For example, when first discussing costs, he joked about patients making big financial sacrifices, i.e. giving up their deposits, or talking unempathetically about how people sometimes run out of money and he has to ‘send them back to the NHS.’ These remarks struck me as unprofessional and insensitive, given how expensive his treatment was, and how desperate and mentally struggling a lot of interstitial cystitis patients are due to the chronic nature of their problem. Inconsistent time spent with patients: When I would have instillations with Mr Ng, the amount of time he would spend with me was inconsistent. The instillations took around 30 minutes (with the PTNS) and sometimes he stayed and spoke with me for most of that time. Other times he clearly wanted to be out of the room as fast as possible and would leave after 5-10 minutes. Despite this he would always charge the full £520. I do not think this was fair. Punctuality: Appointments rarely started on time. Even with a 10:00am slot, he often only arrived at the clinic after 10:00am. I once suggested booking me at 10:10am instead, but nothing changed. There were also scheduling errors, on at least two occasions, he confirmed dates, only to later cancel and tell me I had the wrong information. I did not challenge him on this as I suspected he would deny it and suggest I misheard, but it was disruptive to my work. Despite insisting patients needed constant monitoring, he frequently went away for weeks at a time, whether for conferences or personal holiday. Inability to have frank and open discussions: Mr Ng told me that he liked to be ‘challenged’ by patients however I did not find this to be the case. After I felt like my progress was stalling I said to him that our treatment felt like 'Groundhog Day', we were doing the same thing again and again with no real advancement. Rather than engaging with this concern, he seemed offended and told me I was welcome to find another consultant. I came to feel he had a strong ego, and he would become unprofessional when questioned more firmly. Unprofessional behaviour: The most unprofessional encounter came at the end of my treatment. I wanted to know whether the photos of my bladder taken from a cystoscopy were taken before or after the hydrodistention. Another urologist I was seeing for a second opinion wanted to know this, which is why I asked. I thought this would be a simple yes/no question and so I politely texted Mr. Ng, but he refused to answer and said I would need to book a £275 consultation. When I paid for an in-person consultation, he gave vague answers. He said he recorded the 'entire procedure’. I was still confused and asked further. At this point he became visibly irritated, insisted that he answer was 'very simple' and that he had explained it in 'clear English,' and implied I was at fault for not understanding. He then said I asked far more questions than other patients, which he found 'tiring.' I said I thought he was being very rude, and again he said I could find another urologist. He cut the conversation short and walked out mid-discussion. After a year of loyalty and considerable expense, being treated this way over a simple question left me stunned and confirmed that he viewed me more as a source of revenue than as a patient. It is due to this final behaviour that I have given Mr Ng such a poor rating.

Cleveland Clinic Moorgate Outpatient Centre

Cardiology, Dermatology, + 8 more

Review of Consultation with Mr. Paul Harnett (Cleveland Clinic Hospital) Having recently had a consultation and treatment with Mr. Paul Harnett, I wanted to share my honest experience. After sustaining a spinal injury abroad, I was advised by a chiropractor upon returning to the UK to have an MRI scan and seek further medical advice. I was recommended to see Mr. Harnett, as he is an orthopaedic trauma specialist. At my first consultation at Cleveland Clinic Hospital, I provided Mr. Harnett with my medical discharge note and CT scan images from abroad, which indicated two old spinal fractures (including at T12). Following this appointment, I underwent a thoracic and lumbar MRI. My follow-up consultation was conducted over the phone, during which I was informed that I had sustained a new fracture and was advised to rest for four weeks before gradually resuming normal movement and exercise. I later received a written report summarising the findings. However, I found the report somewhat unclear and lacking in detail. It also appeared inconsistent with the earlier CT findings. As a result, I contacted Mr. Harnett’s secretary to request another consultation for clarification. This was arranged for 15:30, but by 16:00, I had still not received a call. When I phoned the secretary, I was advised that he was running late. I had another meeting scheduled for 16:15, so we agreed to reschedule the consultation for 18:30. I eventually received the call at 19:15, which I found unacceptable given the lack of communication and delay. During the consultation, I found Mr. Harnett’s manner and engagement disappointing. He appeared disinterested and seemed eager to conclude the call quickly. I was verbally informed that the T12 fracture was actually new — which directly contradicted earlier information. When I asked for further advice regarding pain management and medication, I was advised to contact my GP. This was particularly disappointing, as I had chosen to go private with the expectation of receiving more comprehensive care and reassurance. In summary, I did not find my experience reassuring or helpful. Communication was inconsistent, and the overall approach left me without the clarity or confidence I had hoped for. I am now seeking a second opinion to gain a more detailed understanding of my condition and the best course of treatment going forward.

Kingsbridge Diagnostic and Treatment Centre

Diagnostics & Testing, Gastroenterology, + 4 more

The beginning of the visit went well. A lady with blonde hair explained where I need to go to wait on the doctor. I had various examinations from the lead nurse and assistant who were both very friendly and professional. I then had to have a heart monitor fitted and the person doing this was also great. I was told that I’m good to go and I left the room to walk out but was unaware of next steps, do I need to come back and when is the heart monitor being returned etc. I had approached a lady with red hair at reception who was so rude and unprofessional, zero eye contact and instead of listening to my concerns about not knowing where I stand and what further tests I will have done, she had spoken to me as if I should know this information and her attitude was extremely condescending. I explained my reasoning for being worried and she continued to give me unnecessary and unprofessional attitude. Lastly I asked this lady if I could please have a list of what my appointment and treatment had cost so far, she didn’t reply to Me and say of course I can share this, she simply looked down and worked on her computer whilst writing some figures down on a sticky note and coldly handed this to me. I replied with thank you for your help and goodbye to which she didn’t acknowledge and put her head down and carried on. Very unprofessional and also made me feel as if I am asking for a lot when in truly it’s my first time visiting kingsbridge and I was quite anxious. This experience made me feel worse to the point I had card my private health team to ask if something can be done as I was thinking of not returning. I hope this feedback is passed on to whoever needs to hear it and something is actioned to prevent other customers becoming overwhelmed to potentially not return, as I am sure my family and friends will think twice about visiting.

Dr Ankur Gulati

Cardiologist

I was very fortunate to meet my consultant Dr Gulati at the QEH Woolwich who carried out my first coronary angioplasty PCI which went off smoothly a month ago. I had another artery that needed the same procedure. The artery in question was severely blocked. I was delighted when Dr Gulati advised me that I was eligible to have ground breaking treatment at St Thomas Hospital that uses a new device. He clearly had my best interest at heart and I was very happy to give my consent to this treatment on trial. I had the procedure a week ago and I have healed up well and there have been no issues since. I have felt much more energy since having the treatment; the artery that was severely blocked is now working again well and I feel so much better. I think I hit the jackpot meeting Dr Gulati along with his team. I cannot praise him highly enough.

Mr Jayanth Paniker

Orthopaedic Surgeon

Exceptional Orthopaedic Care from Mr. Jayanth Paniker I had the pleasure of being treated by Mr. Jayanth Paniker for carpal tunnel syndrome. From my initial consultation to the follow-up after my steroid injection, his care was exemplary. He provided a clear explanation of my diagnosis and the available treatment options, helping me feel informed and confident in my decision. The procedure itself was carried out with great skill and professionalism, and I experienced minimal discomfort. My symptoms have improved significantly, and I’m very satisfied with the results. Mr. Paniker combines exceptional clinical expertise with a kind and reassuring manner. I am truly grateful for his care and would highly recommend him to anyone seeking expert orthopaedic or hand treatment.

Perfect Balance Clinic - Hatfield

Breastfeeding and Lactation Counsellor, Diagnostics & Testing, + 7 more

I can’t recommend Perfect Balance enough. Over the years they’ve supported me through every stage of my recovery, from pre-surgery exercises and physio to laser treatment and massage, and then again after my knee surgery. Their communication is excellent. I always get helpful reminders about my exercises and upcoming appointments, and they’re very accommodating if I ever need to rearrange. The clinic is well-equipped with a great range of tools to support recovery, and the entire team is friendly, welcoming, and genuinely understanding of both the physical and mental challenges that come with injury. Perfect Balance has truly made a difference to my recovery and overall wellbeing.

Dr Duncan Birth

Obstetrics & Gynaecology

This was our second birth with Dr Duncan and we could not be any happier. From the moment we found out we were pregnant we were once again under Dr Duncan’s care and as a result had another relaxed pregnancy as we knew he was by our side 24:7. We could not be more grateful for the unbelievable support he has provided a second time round. He guided us through the pregnancy and the smoothest labour/birth which made for a speedy recovery. Dr Duncan’s expertise matched with his relaxed style is exactly what we love about him (and Colette)! He holds a very special place in our heart!

Private Ultrasound London

Fertility Medicine, Imaging (Scans), + 5 more

We had an early scan today and were feeling quite stressed as I had been bleeding, but the sonographer, Vera, was incredibly kind, welcoming, and warm. She made us feel completely at ease and was so reassuring, exactly what you need in such delicate moments. The receptionist was also wonderful, she came over to chat with us while we were waiting, with that kind of genuine, old-fashioned kindness that’s so rare to find these days. An amazing experience overall. Thank you so much to both of them for their compassion and care.

Dr. Cameron Braddy-Green

Gastroenterologist

I was quite nervous before my appointment, but I instantly felt at ease thanks to Dr Braddy-Green’s kind and caring manner. He really took the time to listen to everything I had to say about my symptoms and how I’ve been feeling, and I never once felt dismissed. He explained everything clearly, answered all my questions, and made sure I understood the plan going forward. Even though I’ve been in a lot of pain, I left feeling reassured and supported. I’m really grateful to have him as my doctor.

Mr Girish Swamy

Orthopaedic Surgeon

It was very good, I was welcomed by Mr Swamy at the door and he asked me to sit down next to the screen and was shown the X-rays taken earlier! The X-rays were unbelievable! The new X-rays show the spinal cord now has room to move! Previous X-ray’s C.T’s & MRI’s show that the Spinal cord was tangled becoming trapped! So now I feel that I have a better outlook and lucky I to have had such a skilful surgeon operating on me . Mr Swamy was very pleased how things progressed as I was.

Dr Himanshu Tyagi

Psychiatrist

Dr. Tyagi is by far the best psychiatrist I have seen. He's very professional and has vast knowledge about OCD, as well as comorbidities and other conditions. He is etremely friendly and can explain conditions in depth without making it over complicated. I have gained a great understanding of my conditions through seeing Dr. Tyagi and my life has changed in unimaginable ways since being treated by him. I would definitely recommend Dr. Tyagi for anyone struggling with OCD.

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Everyone was very friendly, helpful and consoling when things didn’t go quite how I had hoped. . Having been given a date for the operation very soon after my initial visit to see the surgeon, it was held up by blood test results and the op had to be postponed. Otherwise everything else seemed to go smoothly. I am very pleased that persevering with the exercises in the early stages when my knee was really hurting, has paid off. My walking has certainly improved greatly.

London Finsbury Clinic

Cosmetic (Aesthetic) Medicine

From my very first appointment the Doctors made me feel genuinely welcomed and comfortable. She listened attentively to my concerns and guided me through each step of the process with patience and care. Dr Cristina has gentle approach and attention to detail .The team is equally kind and professional, creating a warm and reassuring atmosphere throughout every visit. I wholeheartedly recommend Finsbury Clinic to anyone looking for expert, thoughtful aesthetic care.

Mr Michael Adamczyk

Obstetrician & Gynaecologist

Mr Adamczyk is a very knowledgeable and skilled doctor. But more than that, he is extremely kind, respectful and understanding. He always listens carefully and answers all my questions. Our consultations never felt rushed. I am also very impressed with his surgical skills - I recovered quickly from surgery and had very little pain. I didn’t even experience any gas or shoulder pain post-op! I’m so pleased I chose him as a doctor. Highly recommend.

Mr Yosef Hamed

Orthopaedic Surgeon

I recently had a partial knee replacement at Beardwood. The care and treatment I received from consultation to discharge was excellent. Staff were caring, considerate and professional. I was informed at all times and care was timely with no long waiting times or cancelled appointments. I would highly recommend Beardwood Hospital to friends and family and would not hesitate to have further treatment here.

Essex Private Doctors

General Practice (GP)

Dr Eleanor Beddoe is exceptional. She has a wealth and breadth of experience, she listens, she cares and gives constructive advice where illnesses are concerned. I felt completely safe in her hands where my mother was concerned and that the path of treatment was perfect for her. I can't recommend her highly enough and thank you for her wonderful and amazing help.