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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Ms Ranjit Sandhu

Ophthalmologist

From the initial consultation through to post-operative followup, the care I received throughout my multifocal cataract surgery was consistently professional and well organised. Prior to surgery, the assessment process, treatment options, and expected outcomes were explained clearly and in detail. In particular, the differences between single-vision and multifocal replacement lenses were discussed thoroughly, including the potential benefits, limitations, and suitability for my individual needs. I was given sufficient time to consider these options and to ask questions, which supported an informed and confident decision. On the day of surgeries, the team was efficient, professional, and considerate. The procedures themselves were straightforward and managed smoothly, and I felt appropriately supported throughout. Post-surgical care was structured and attentive. Follow-up appointments were conducted carefully, with clear guidance provided regarding recovery, taking prescribed medication, visual adaptation, and next steps. Any queries were dealt with promptly, and my progress was monitored appropriately. Overall, the combination of clinical expertise, clear communication, particularly around lens choice and considerate care resulted in a positive experience and a very satisfactory visual outcome. I would confidently recommend this practice to others considering cataract surgery.

The Lindo Wing at St Mary’s Hospital

Respiratory Medicine, Dermatology, + 21 more

I had an excellent experience at the Lindo Wing. Everyone (midwives, baby doctors, anaesthesiologists) were exceptionally calm, supportive, and reassuring throughout my stay. Every step was clearly explained, and all questions were answered with patience and care. Even with the smallest concern about my baby’s health, a neonatologist was promptly invited to carry out a full assessment, which gave me great peace of mind. I was also supported with my baby’s breast attachment immediately in the delivery room, which was incredibly helpful. The rooms are very well equipped, and during delivery both my and my baby’s heart rates were continuously monitored and carefully assessed. After the birth, we received ongoing guidance on next steps, and both my baby’s and my own health were checked frequently and thoroughly.

Mr Seb Sturridge

Orthopaedic Surgeon

I had been advised against the op by friends and family due to questionable social media reels regarding the potential for things to go wrong and the low level of concern for the individual. I know today that if I had not done it my life would look very bleak in just a couple of years. I had prepared for a general anaesthetic but was happily surprised with the epidural and local injections. I clearly underestimated the intrusion and how much I needed to take regular medication afterwards. I also needed to top up with more medicine after 3 weeks. I’ve am also very grateful for the care and focus on making the scar so neat and the limited damage caused around the knee. I hardly brushed at all. A good physio and movement is key. 6 weeks after the op I can drive a manual and walk with no crutches.

Mr Daniel Urriza Rodriguez

Vascular Surgeon

Mr Rodriguez is very personable and explains everything clearly in non medical terms to you as the patient, ensuring that you are clear on what is causing your symptoms and the corresponding appropriate treatment path. You feel relaxed to ask any questions or for clarifications, and he encourages you to give your feedback to him in terms of being clear on the technical information he is providing, and without embarrassment, if you struggle with the medical complexities and need him to explain these again. I was very impressed by Mr Rodriguez both as an expert in his field and also in the kind way he interacts with you during your consultation. He was kind in personally taking me to show me where the MRI suite was in the Manor Hospital in order to book my MRI. You will be in safe and caring hands.

UK Vein Clinic - Manchester

Vascular Surgery

After trying to get my varicose veins sorted for years, (and unfortunately them getting worse over those years) I finally decided to get treatment from UK Vein Clinic in Manchester. I have had both legs treated using both ablation and foam therapy. The whole process was fantastic. I was treated so kindly by my Dr and the lovely nurses. They explained everything and took great care of me, ensuring I was comfortable. The process was very quick and I felt little discomfort. I was informed of everything happening and lots of aftercare tips. I am so glad that I chose UK Vein Clinic for treatment, their care has been fantastic right from booking a consultation to now, just after treatment. I’m still in my stockings but I am looking forward to the progress over the next few months. Thank you so much.

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

Daleswood Health is like a breath of fresh air in the midst of health services in the UK. My GP tries to the best they can but frankly they just cannot be flexible and I'd spend visits trying to to fit in their calendar, leaving me waiting for a rushed 10 minute appointment only to then refer me somewhere else. Something had to change. I'm lucky enough that I can spend a little to get a great service and Daleswood Health really deliver exceptional service. My recent visit was for a mole removal. In and out within 50 minutes and the mole had been removed, fantastic service from Dr Oliver Denton and also not forgetting Mary on reception. So glad I've found them. Definitely my go to for health services and fully recommended from me.

London Gynaecology - Moorgate

General Practice (GP), General Practice (GP) (Video Consultation), + 1 more

I highly recommend Miss Mez Aref-Adib. I’m 39 years old and had a 6 cm fibroid that caused heavy bleeding and severe pain. Dr. Aref-Adib performed my laparoscopic surgery and successfully removed all of the fibroids. She was extremely attentive to my condition after the surgery, followed up closely to make sure everything was going well, and was always available to answer any questions I had during recovery. Three months later, I feel so much better, and there is only a very faint mark left from the stitches on my abdomen. I highly recommend Dr. Aref-Adib—not only because she is highly skilled and professional, but also because she is genuinely kind, caring, and responsive.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

It was a little overwhelming as I was expecting to discuss fitting a coil and whilst that was mentioned, I was advised about having surgery which was unexpected. I found myself agreeing to the surgery despite not knowing much about it. The risks were not explained and I didnt find out how the procedure would be executed or potential recovery time that might be required. I feel a bit confused about whether this is the right course of action or not. I was not pleased to receive a letter that claimed the risks were explained to me, when they were not.

Mr Farrukh Gillani

Orthopaedic Surgeon

I had a partial meniscotomy with Mr Gillani on 25th November 2025 at Raigmore hospital. The whole process on the day was outstanding clinical service. From the nurses on the ward, the physiotherapists, the anaesthetist and Mr Gillani himself. Everything was explained thoroughly and I received excellent care from everyone. I have also had a follow up appointment today with Mr Gillani. I have found him to be of the highest standards and he has always been available to explain the issues with my knee and provide reassurance.

Mr Ali Abdelwahab

Orthopaedic Surgeon

Mr Ali Abdelwahab made sure I knew what he was talking about. Today's visit, i was waiting just under an hour, which isn't his fault as he has other patients with complex needs, I appreciated him not rushing me off because he may have been behind. I can't fault him one bit. I highly recommend him, he also kept asking me if I had any questions before proceeding on with the appointment. He gave me suggestions so that my injury doesn't come back, which is very much appreciated.

Knightsbridge Doctors

General Practice (GP), Imaging (Scans), + 5 more

Visited morning of 26.01, had to wait a few minutes before being let into the building as arrived just before 9am. Although i was fully aware and ready to wait, everyone passing by including reception staff were kind and apologetic. Getting in, staff (reception, radiographer, doctor) were prompt, thorough, straightforward and quick. No time to scroll through phone as i moved from one stage to the next with ease. Highly recommend.

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

HCA UK at The Shard provides exceptional service in a modern and welcoming environment. The team of professionals demonstrates a genuine commitment to patient care, ensuring every visit is comfortable and informative. The facilities are equipped with the latest technology, making healthcare accessible and efficient. Overall, it's a fantastic choice for anyone seeking quality healthcare with a personal touch. Highly recommended!

Mr Keith Smith

Oral & Maxillofacial Surgeon

I can’t rate Mr Smith enough. He explained everything about the procedure to myself & my daughter. She was really grateful that he even drew a diagram for further explanation. He went above & beyond to arrange suitable appointments & liaised with the orthodontist to work together successfully. Follow up care & phone calls were also really appreciated.

Mr Tommy Chan

Podiatrist

I felt very safe and supported throughout my experience. I have every confidence in Mr Chan and his team. Mr Chan kept me fully informed even during my procedure when he had to perform an extra procedure for the best possible outcome. I feel he went "above and beyond" as did his colleagues. My grateful thanks to all.

Professor Jane Setterfield

Dermatologist

I have an annual mole map and consultation with Professor Setterfield who is friendly and approachable who always puts me at ease. Her approach though professional is amiable. Her examination is thorough and well documented before discussing any remedial action and analysis. I recommend Professor Setterfield.