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Quality Dental : Horsham

Dentistry

The set-up was scruffy/down at heel. The reception staff appeared weary, little interaction and certainly no putting anyone at ease. The approach to the outside of the building is unwelcoming and unclear. Far too many stairs with no assistance offered or given. No courteous instructions, no graciousness. The waiting room was full of materials to be used in decorating/ construction …. Maybe they thought the over large, badly adhered to the wall TV playing the same continuous “Winter” loop made up for feeling very much an inconvenience. One of the most annoying things is when you explain you’re deaf they say and they did “Oh we’ll speak loudly.” Empathy dictates clarity and pace NOT volume ( training needed in several areas ) seats in waiting area uncomfortable - nowhere to place/rest anything.

One Stop Healthcare

Pain Management, Breast Surgery, + 48 more

I was treated extremely kindly and it made such a difference. Everyone who works there deserves a massive thank you. I didn’t feel judged, not once. Respectful, polite and friendly and very, very prepared. I felt that I was in safe hands and I really appreciated all the security protocols. My only suggestion to make things even better, would be to have an indoor waiting area available for clients who are asked to arrive at 7am. It was not much fun waiting in the dark, in the rain, in the cold to be let in for 20 odd minutes. But as soon as that hurdle was overcome, everything went so well and a lot of that was because of the efforts of the team. They’re great. I really loved my sandwich too!

Infiniti Healthcare

Cosmetic (Aesthetic) Medicine, Obstetrics & Gynaecology

The arrangements for my appointment were clear and I was able to park easily. The waiting area was clean and comfortable and staff at every level were kind, helpful and polite. Mr. Bahl has helped me so much to overcome a problem which was severely impacting upon my life and reducing my confidence for social contact. He has been very clear about all issues and risks so that, when I underwent surgery, I was clear about what outcome I might experience. The plan for going forward is clear and, at every turn, I have received information which has helped me to feel a full participant in my treatment plan. Words cannot express my gratitude for the outcome.

Matrix Eye Clinic

Ophthalmology

It is a very comfortable and relaxed atmosphere. Each patient (and accompanying person) seemed to have a good interaction with the staff. There was a good discussion with Mr. Smith on the situation with respect to the eyes and possible treatments which may also need to be done elsewhere. He listened to my comments and questions and responded in a clear way. During the treatment care was taken to warn me of any possible pressure on the face, but Mr. Smith has a light touch so there was never any problem. All three treatments in 2025 were done very well.

AURA Centre of Dental Excellence & Facial Aesthetics

Cosmetic (Aesthetic) Medicine, Dental Care, + 1 more

I recently visited AURA for a routine examination and dental hygiene appointment. The team conveniently scheduled both so I could have everything done in a single visit. Dental hygienist Marta provided a thorough yet gentle clean and polish, along with helpful advice on maintaining good tooth and gum health. Dr Nadine Skipp is extremely knowledgeable and skilled, but also very kind, and took the time to explain everything clearly. Everyone at AURA was friendly, professional, and welcoming.

Dr Sadia Bhatti

Obstetrician & Gynaecologist

Throughout my care with Ms Bhatti we felt consistent supported and well informed. She was extremely caring and so easily contactable. Following a difficult birth for our first child via an emergency C section on the NHS, I decided to have an elective c section for our second child and had a brilliant experience in Ms Bhatti’s care. It resulted in my pre and post natal experience being so positively different this time round. My husband and I would highly recommend her.

Miss Parneet Gill

Plastic Surgeon

All my appointments and visits to see miss Gill in clinic or in surgery have been excellent .Miss Gill is very caring and made me feel so relaxed and safe all through my surgery and has been excellent with my after care seeing me in clinic and explaining everything to me and always has time to listen to me and reassure me she is so kind and experienced I would like to say Thankyou so much to her for all the care and help she has given me through out my procedure

Dr. Sotirios Saravelos

Obstetrician & Gynaecologist

Mr Saravelos and his team made us feel at such ease for our Frozen Embryo Transfer. He was so patient and helped talk through the procedure in a way I could understand. He kept me calm through the procedure, which previously have been a really painful experience for him. The Nurse Raj was also great and helpful and managed to get all our prescriptions done before the transfer so we didn’t have to wait around. Really great time and brilliant experience.

Dr Zainab Laftah

Dermatologist

Dr Zainab Laftah is an absolute gem. I attended my appointment with a skin problem on my forehead which had been unresolved by 2 doctors prior to visiting her. She is highly experienced and knowledgeable and knew exactly what she was talking about. Within 1 week of her treatment plan my skin cleared up and I felt relief after so long. I'm so very thankful for her, she is great at what she does - I would highly recommended her.

Dr Sayan Sen

Cardiologist

Dr Sen was fantastic. He put my mind at ease from the very first consultation (for AF) and performed a successful Cardioversion not long after. He is personable and explains everything clearly and always willing to answer questions and concerns. Thankyou Dr Sen and One Heart Clinic who are extremely efficient. Special thanks also to Niamh and Debbie for their help and advice with insurance.

Midlands Women's Health

Obstetrics & Gynaecology

Having seen Dr Latthe she is very professional. I explained what had been going on regarding my womens health and she prescribed treatment straight away when newmorous other Doctors could not over many years. She also provided advice for referrals for other consultants I need to see. What a first class service. I would highly recommend this Doctor.

HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

I attended radiology on Tuesday for a scan with Amanda and Lizzy. Brilliant service, seen on time by radiographer, Amanda I think, who was very emphatic, friendly, knowledgeable and thorough. Both staff made me feel like I had their full attention at all times, and I didn’t feel at all rushed, despite them working to a schedule.

Surrey Foot and Ankle Clinic

Orthopaedic Surgery, Orthotics, + 1 more

Prompt,efficient service to book appointment. Short waiting time as offered cancellation appointment. Slight wait for clinic review, but informed of 10 minute delay when we arrived. Only issue I would have is lack of patient parking at Mount Alvernia, and this is a particular issue when struggling with mobility!

Dr. Charlotte Palmer

Fertility Medicine

Dr Palmer explained our fertility results to us in a way that we could understand and digest. She spoke to us with kindness and support. We've been given a clear plan moving forward with IVF. I feel as though we are in safe hands with Charlotte and the clinic is lucky to have such kind caring consultant

Dr Ganan Sritharan

General (Internal) Medicine

It is always such a pleasure to see Dr Ganan. He has given me such confidence in the past year and had been a huge motivation in my recovery, Absolutely terrific and always hits the spot with diagnosis. I couldn’t be happier after a nightmare two years. A huge thank you.

Dr. Monica Gupta

Paediatrician

Our recent visit with Dr. Monica Gupta was excellent. She is super at what she does and how she treats her patients. Her expertise and knowledge is phenomenal. She is ambitious and seems like a hard working individual. She treated my daughter with care and diligence.