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Mr Paul Harnett

Orthopaedic Surgeon

Review of Consultation with Mr. Paul Harnett (Cleveland Clinic Hospital) Having recently had a consultation and treatment with Mr. Paul Harnett, I wanted to share my honest experience. After sustaining a spinal injury abroad, I was advised by a chiropractor upon returning to the UK to have an MRI scan and seek further medical advice. I was recommended to see Mr. Harnett, as he is an orthopaedic trauma specialist. At my first consultation at Cleveland Clinic Hospital, I provided Mr. Harnett with my medical discharge note and CT scan images from abroad, which indicated two old spinal fractures (including at T12). Following this appointment, I underwent a thoracic and lumbar MRI. My follow-up consultation was conducted over the phone, during which I was informed that I had sustained a new fracture and was advised to rest for four weeks before gradually resuming normal movement and exercise. I later received a written report summarising the findings. However, I found the report somewhat unclear and lacking in detail. It also appeared inconsistent with the earlier CT findings. As a result, I contacted Mr. Harnett’s secretary to request another consultation for clarification. This was arranged for 15:30, but by 16:00, I had still not received a call. When I phoned the secretary, I was advised that he was running late. I had another meeting scheduled for 16:15, so we agreed to reschedule the consultation for 18:30. I eventually received the call at 19:15, which I found unacceptable given the lack of communication and delay. During the consultation, I found Mr. Harnett’s manner and engagement disappointing. He appeared disinterested and seemed eager to conclude the call quickly. I was verbally informed that the T12 fracture was actually new — which directly contradicted earlier information. When I asked for further advice regarding pain management and medication, I was advised to contact my GP. This was particularly disappointing, as I had chosen to go private with the expectation of receiving more comprehensive care and reassurance. In summary, I did not find my experience reassuring or helpful. Communication was inconsistent, and the overall approach left me without the clarity or confidence I had hoped for. I am now seeking a second opinion to gain a more detailed understanding of my condition and the best course of treatment going forward.

LDN PHYSIO | Old Street

Physiotherapy

Great experience wit Paul Deane. I had been suffering with lower back and hip pain for more than a year after Padel injury and seen 7-8 different specialists: consultants, osteopaths, chiropractors, other physios, tried acupuncture, shock wave therapy and was considering steroid injections. As I understand and as per MRI, it was bulging discs, labral tear and gluteal tendinopathy. Despite all the various treatments the pain was still there, so I stopped playing Padel, running, even swimming, even walking for more than 10 minutes was painful and I was slowly turning into a couch potato, which made me quite depressed! Thanks goodness a consultant recommended physio with Paul Deane, and after just 4 sessions with Paul and after doing the exercises he prescribed for just about three weeks, I have started to see a massive improvement. Pain is decreasing, affected muscles are getting stronger, walking is no longer painful, so I am confident that with this rate I will return to my usual self and even a stronger self in a couple of months. Exercises are simple to follow, and fun to do. Paul's instructions are clear, he listens to me and adjusts/tweaks the exercises when necessary and I will continue seeing Paul for the next several months until full recovery. Thanks for helping me get my life back!

My New Self

Cardiology

I recently completed my final assessment with Dr Edney Boston-Griffiths through My New Self and I can honestly say the experience has been both positive and inspiring. Edney has been a consistently supportive and motivating presence throughout my journey — professional, empathetic and genuinely invested in helping me make progress. As one of the pilot participants, I had the privilege of working with a tailored team of MNS Experts — from fitness coaches to cognitive therapists — all contributing unique insight and expertise. Understandably, there were a few teething and technical issues along the way (as you’d expect from a pioneering platform in its early stages), but these never detracted from the value of the programme itself. The concept behind My New Self is truly fantastic — an integrated, evidence-based approach to wellbeing that connects mind and body in a practical, personalised way. I look forward to seeing how the team refines the video content, CRM and AI technologies to enhance delivery even further. Once these developments are in place, I would absolutely love to revisit the programme and experience its full potential. In short: a brilliant concept, an outstanding team, and a platform with enormous promise.

Miss Yi Shan Low

Obstetrician & Gynaecologist

From the very beginning, Dr Low provided a truly personalised experience, consistently going above and beyond in every aspect of our care. Dr. Low was incredibly generous with her time, whether during face-to-face appointments, over the phone, or even via WhatsApp messaging, she was always accessible, patient, and attentive. Her proactive approach and sharp attention to detail meant she was always one step ahead whenever anything out of the ordinary arose, and that gave us an incredible sense of reassurance throughout the journey. Her calm demeanour, clinical expertise, and unwavering dedication made all the difference. We felt supported, informed, and genuinely cared for every step of the way. We would absolutely choose Dr. Low again and wouldn't hesitate to recommend her to anyone seeking a knowledgeable, compassionate, and highly dedicated obstetrician. She truly made our antenatal experience exceptional.

The Lister Hospital, part of HCA Healthcare UK

Cardiology, Cardiothoracic Surgery, + 7 more

From the moment you step into The Lister Hospital until the moment you leave, the experience is truly outstanding. Every member of staff I encountered was kind, respectful, and professional, making me feel welcome and well cared for throughout my visit. The facilities are spotless and well-maintained, creating a comfortable and reassuring environment. I especially appreciated the thoughtful touches like complimentary coffee and water, which made the experience even more pleasant. Reception staff were warm and courteous, treating me with genuine respect and attention. It’s clear that patient care and comfort are top priorities here. I have only good things to say about The Lister Hospital. Thank you to all the staff for your dedication and excellence—you made a real difference in my experience.

Mr Janos Patko

Orthopaedic Surgeon

I am currently 7 weeks post op from a total knee replacement and, whilst it has been a difficult journey, Mr Patko has been fantastic. From listening to my initial concerns, giving sound advice and rationales and allowed me to make fully informed decisions around the surgery. His calm and reassuring manner was much welcomed on the day of the operation and his post op sharing of personal experiences made me realise I was doing better than I thought. Tied in with a very neat and tidy scar has made the whole experience a very positive one from start to finish. Mr Patko is an excellent surgeon and I would highly recommend him to anyone.

Dr Jo Gee Psychological Therapies

Psychiatry, Psychology

When I first started seeing Mai, I was struggling with high levels of anxiety and feeling a huge sense of despair. Through the sessions and support I have received, I am a different person to the one who first asked for help 3 months ago. Mai instantly made me feel at ease and her non-judgemental approach meant that I felt very comfortable in showing my most vulnerable, raw emotions. Every session had a clear aim and objective which was mutually agreed upon and I left each appointment with specific and tangible strategies that I could apply to my situation. I cannot thank her enough for the help I have received.

Harley Street Hearing

Audiology, Ear Care

The booking process with Sacha was really excellent. She was very friendly and helpful and reassuring. The clinic was very clean and welcoming. The appointment with Simone was perfect. I was a little nervous as I had been experiencing a new noise that I was hearing in one ear, and she took the time to explain everything thoroughly, and ensure my understanding by showing me pictures/diagrams to help the explainations. The appointment gave me great knowledge and data for me to understand my hearing health.

Dr. Sandip Kamakhya Banerjee

Respiratory Doctor

Dr Banerjee explained my recent sleep issues in detail which has given me a far greater understanding of not just what problems I am having, but also why I might be having them. I did not feel in any way rushed while I was there, and he took time to answer all of my questions. Not only this, he has presented me with what looks like a workable solution to my particular issue. I am very satisfied with the outcome of this visit and wish I’d made this appointment sooner.

Dr Arani Sridhar

Paediatrician

I had an excellent experience under the care of Dr. Sridhar. He is an exceptional consultant whose professionalism, expertise, and compassion truly stood out. Dr. Sridhar made me feel completely comfortable and safe throughout my visit, taking the time to listen and address all my concerns with great patience and empathy. Overall, it was a highly positive experience, and I am deeply appreciative of the outstanding care he provided.

Mr Shanmugasundaram Rajkumar

Orthopaedic Surgeon

My overall experience at the R A H today was very reassuring & the consultant was vey thorough asking me relevant questions about my replacement knee joint problems. He discussed with me about my knee x ray & blood test checked out satisfactory. It would seem that I would benefit from further physio therapy & I will buy an exercise bike as suggested. Many thanks to the consultants and all at the R A H Kind regards from Roland S.

Mr Andrew Baldwin

Oral & Maxillofacial Surgeon

Dr Baldwin was very thorough, taking the time to carefully read through my referral letter, talk through my medical history and the symptoms that led me to this appointment, then examining the lumps in my mouth and throat, and lastly explaining the potential diagnosis and the testing that will be required to make a final diagnosis. Thank you for your careful and considered approach to dealing with my case.

Professor Kefah Mokbel

Breast Surgeon

Professor Mokbel is truly exceptional. He’s kind, empathetic, and genuinely cares about his patients. His gentle and compassionate approach instantly puts you at ease, and his professionalism and expertise inspire complete trust. He explains everything with such clarity and reassurance that you always feel supported and understood. I’m so grateful to be in his care and he’s an outstanding doctor.

Spire Cambridge Lea Hospital

Cardiology, Cosmetic (Aesthetic) Medicine, + 19 more

No one wants surgery but I can honestly say the process from start to finish with Graham has been fantastic. He went through what was needed to be done, the time scales, costs etc and fitted it in to suit me! Lorna his PA responded to messages near enough instantly. I cannot recommend him highly enough. Not that I want any more surgery, but if I did, I would not hesitate to return to GTS

Quality Dental : Worthing

Dentistry

⭐️⭐️⭐️⭐️⭐️ Excellent Dentist and Assistant! I’m so pleased with my visit. The dentist was brilliant — calm, gentle, and very professional. He explained everything clearly and really put me at ease. His dental assistant was lovely too, very kind and reassuring throughout. They make a great team, and I wouldn’t go anywhere else. Highly recommend them both!

Nuffield Health Taunton Hospital

Breast Surgery, Cardiology, + 17 more

All the staff: nursing, administrative and catering were efficient, friendly, attentive to detail and caring. The building was clean, well maintained and comfortable. The light meal after the operation was well prepared and presented. One minor point.- it would have been helpful to have known about the meal before my visit.