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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

London Trusted Therapy Harley Street

Clinical Psychology, Hypnotherapy, + 1 more

Moving to a new country was supposed to be an exciting fresh start, but instead I found myself struggling with depression and anxiety in ways I'd never experienced before. Everything felt overwhelming - the isolation, adjusting to a new culture, being away from everything familiar. I didn't recognise myself anymore. Working with Karima has been transformative. She understood the complexity of what I was going through - it wasn't just about feeling low, it was about grief, identity, belonging, and rebuilding my life from scratch. She created such a compassionate space whilst also helping me develop practical strategies to manage both the depression and anxiety. I'm still in therapy, but the difference is remarkable. I can handle difficult days so much better now. I've got tools that actually work, and more importantly, I've found hope again. I can see a future here that feels possible, even good. The anxiety doesn't consume me the way it did, and the depression has lifted enough that I can engage with my new life rather than just surviving it. If you're struggling after a major life change or relocation, Karima truly understands what that journey looks like. She's helped me find my feet in more ways than one.

Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

I’m a quite nervous patient and I always inform staff of that plus the fact that I’m on blood thinners! The nurse putting in the cannula took ages and it felt sore! However as I don’t look at the needle going in I didn’t realise what was happening until another nurse saw through the window and came rushing in and pulled the rubber tourniquet off my arm! I looked down and saw that blood was gushing down my arm! I said OMG and was shocked and it sent me into stress

Mr Christopher Sutton

General Surgeon

I had my Bariatric sleeve surgery on 28/10/2025, I was thoroughly looked after from start to finish by Chris, Emma and all the theatre staff. They looked after me when I woke up in a lot of pain post opp and kept me calm. Joseph in Pharmacy helped me with meds to ensure I was not in pain and didn’t have nausea. Already Iv lost over 2.5 stone and feel so much healthier. Thank you to Chris and Emma and everyone else for my great care.

Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

I was referred to Spire through the NHS, and from the outset my experience was extremely positive. The process was smooth and well organised, and the standard of care I received was excellent. All staff were professional, attentive, and supportive throughout, which made the experience reassuring and stress-free. Based on the high level of care and service provided, I would confidently recommend Spire going forward.

Diverse Minds Clinic

Psychiatry

Wonderful experience at Diverse Minds Clinic. I got an ADHD assessment and found Dr. Cappai's approach really helpful. She was easy to communicate with and spent considerable time explaining scientific facts to me. She offered plenty of encouragement and advice for the next steps. The administrative crew was also really helpful, and Dr. Cappai's office on Harley Street was very exquisite. I suggest this doctor.

Bristol Menopause Clinic

Public Health Medicine, Obstetrics & Gynaecology, + 1 more

The clinic is easy to find, just off the motorway. I was made a cup of tea when I arrived. The doctor was very pleasant and patient whilst I listed my many and confusing health symptoms. I felt listened to and understood. It was so good to have the time to elaborate in a way that you cannot in a traditional doctor appointment. think we have a plan going forward which will help. Fingers crossed.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

I HAD BEEN ADVISED that emergency treams were available in spencer. Mr Murthy was most kind and was willing to operate but said that services were not available and that the anesthetist would not operate. He advised me to continue via NHS. Given these facts and that this was the 4th consultant I have seen I am far from happy. No criticism of Mr Murthy he was extremely kind and honest.

Mr Murtuza Sikander

Neurosurgeon

I saw Mr Sikander for a cervical disc protrusion and related pain and paresthesia. He was warm and welcoming, looked through my images and offered easy to understand explanation. He also discussed the timeline and options for management. He was polite and listened to all my concerns patiently. As a fellow doctor, I found him very professional and pleasant to talk to.

Nuffield Health Bristol Hospital

I had an excellent experience at this hospital from start to finish. Every member of the staff was amazing—professional, kind, and incredibly supportive during both my appointments and surgery. They made me feel comfortable and well cared for throughout the entire process. I’m very grateful for the outstanding care I received and highly recommend this hospital.

Mr Mansoor Foroughi

Neurosurgeon

Here’s a warmer, more personal version: Mr Foroughi took the time to really listen to me and clearly explain the possible causes of my symptoms. His manner was kind, caring, and reassuring, and I felt completely confident in his knowledge and approach. I was very happy with the diagnosis and would not hesitate to recommend him to my friends and family.

Mr Martin Farrugia

Obstetrician & Gynaecologist

I feel very welcome and the visit was really informative and makes me feel more comfortable with my health condition and future treatment. Doctor Farrugia is always very polite and making sure he answers all my questions. Also no matter what's the issue he makes me feel better which is a massive help. Much appreciated.

Mr Mark Phillips

Orthopaedic Surgeon

Super experience from 1st consultation through to surgery & followup appointment. Mark has a calm & gentle manner, he explains everything really well and even let me select music I liked during surgery! If I need my other hand 'fixing' before he retires, I will definitely want Mark as my Consultant. Many thanks

Mr Charles Evans

General Surgeon

Mr Evans clear, patient explanation about every aspect of the procedures gave me great confidence. He was also passionate about achieving the best result for me such that I faced the surgery with total belief that I'd come through it with complete success.... and I have.

Mr Irshad Shaikh

General Surgeon

Absolutely fantastic doctor, very professional with a great bedside manner, and sense of humour. Professor Shaikh is highly knowledgeable in his field and breaks down the plan of action before executing with precision and care. Thank you Professor Shaikh !

Mr Alan Parbhoo

Oral & Maxillofacial Surgeon

My most recent visit (with my daughter, the patient) was a post-procedure follow-up, for a small operation conducted in late November. We are fortunate everything went well, so the visit was very smooth.