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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Mr Mohammed Akmal

Orthopaedic Surgeon

I have been under the care of Mr. Akmal since 2022, for treatment of Spinal disc degeneration. Without his professional skill and empathy I would still be in chronic pain. Having had a very successful disc replacement & fusion surgery back in 2023 under his care, further deterioration in other joints resulted in needing another bout of disc replacements and fusion in my cervical spine, and cortex spacers in my lumber spine. In late 2025 I embarked on another session of surgery and underwent the operation to replace, fuse and insert spacers in the offending areas of my Lumber & Cervical spine. I request both of my afflicted areas be treated in the same operation, whilst naturally cautious he undertook a rigorous assessment of the risks and eventually he and his team agreed to proceed. I had both my Cervical and Lumber spine treated in the same surgery and having entered at 07:00, I once again walked out at 18:00 on the same day. 2 weeks later the key hole wounds had healed I was off painkillers and well on the way to full recovery. My experience again is a testimony not only to the personal skill, knowledge and empathy of Mr. Akmal, but to all the people who enable such life changing surgery to happen, including the anaesthetist, surgical team, and ward staff. The successes of the surgery undertaken by Mr. Akmal and his highly skilled team are due not only to their professional skills, but to the holistic approach taken from diagnosis, explanation of options, type of painkillers and follow up care. Whilst the impact of aging and bodily wear cannot be escaped, Mr. Akmal does offer options to improve quality of life immensely. An interesting footnote is prior to the surgery I was suffering from Hypertension, post surgery my BP is back to normal for my age, a reflection of how chronic pain can affect you in more ways than one....!!

Mr Senthurun Mylvaganam

General Surgeon

I cannot recommend Mr Senthurun Mylvaganam highly enough. From the very first consultation he took genuine time to understand my goals, concerns and expectations, and made sure I fully understood every option available. He talked me through implant types, sizes and shapes in a way that was clear, calm and never overwhelming, always centring the conversation around what I personally wanted to achieve. His manner was incredibly gentle, kind and reassuring, while still being honest and informative throughout. I did change my mind a few times regarding size, but he always made time to speak with me about it and ensured that it genuinely felt like my decision — offering expert guidance without ever making me feel pressured. He also mentioned to me that I can come back after my final appointment if I had any further questions or concerns, which really showed how much he cared about my confidence and comfort. In the end I haven’t had a single issue at all. I never once felt rushed, and I left every appointment feeling supported, listened to and completely at ease. It is rare to find a surgeon who combines such professionalism with such warmth, and I am so grateful to have been in his care.

Dulwich Podiatry

Podiatry

Zack treated my son for deep verrucas caused by swimming, and I honestly couldn’t be happier with the care we received. The diagnosis and treatment were done in the same appointment, and everything was handled with so much care and professionalism. My son is 9 years old and was understandably nervous, but Zack was fantastic at keeping him calm, confident, and engaged throughout the treatment. He was reassuring, patient, and made the whole experience far less daunting. The treatment itself was quick and very well managed. We went back for a follow-up today and were given the all-clear, along with a top-up treatment to remove any remaining dead skin and ensure nothing was left behind. Zack explained everything clearly to both my son and me, which really empowered us and reassured us that this was the best course of action. Zack was excellent — funny, caring, and professional — exactly what you want, especially when treating a young child. I would highly recommend him without hesitation.

Professor Shaun Preston

General Surgeon

Came in December 5th after being told I would have to wait 26 weeks via the NHS. I met up with professor Shaun Preston, who instantly noticed the hernia I had, and saying we could get it operated on before or after Christmas. I chose before as just wanted it sorted and recovery to start. He gave me the option, next Thursday or Friday (11th or 12th), I chose the 12th. Came in, a little nervous but was greeted by very kind faces and had a great chat with Professor Preston, putting me at ease instantly. The surgery was short and I woke up feeling relieved. I came back 3 weeks after the surgery and had a great chat with Professor Preston, asking how my recovery was and how my holidays/festive period was, showing he cared about my well being and personal life. Been given the all clear to slowly get back into training and have Professor Preston’s assistants number, incase anything is to change with my recovery.

Mr Jamie Vatish

General Surgeon

Mr Vatish was attentive and gave clear answers to my questions. He was knowledgeable and helped me to understand the procedure I was about to have. He explained what a biopsy was and how it was taken. He then explained the potential results. Once I was given the diagnosis, he explained the surgery I would have and what he would do in terms of taking a margin of tissue from around the site of the cancer and sending it to the lab. When the results came back, he gave me clear results and was able to answer my questions about my future, giving me examples of how likely reoccurance might be, in terms of percentage. Mr Vatish is a very skilled surgeon. I only have a very slight scar a month after surgery. I would highly recommend Mr Vatish for any surgery required, you will be in very good hands.

Mr Seni Subair

Obstetrician & Gynaecologist

Seni recently delivered my baby via induction at 38 weeks due to gestational diabetes. With his help and expertise, I achieved the vaginal birth I was hoping for. He provided clear and easy to understand risk-based advice both before and during delivery. Seni also has a lovely bedside manner and good sense of humour. I would recommend Seni to anyone, and if like me you have gestational diabetes and are concerned about what this means for delivery options etc - you will be in safe hands with Seni.

Miss Yi Shan Low

Obstetrician & Gynaecologist

This is our second pregnancy and baby delivered with the help of Dr Shan Low, and there is no one else we would rather trust with our pregnancy journey. Her attention to detail, compassionate bedside manner, and outstanding professionalism have been an incredible support during such a significant time in our lives. We couldn’t be happier with our experience once again and are deeply grateful for the care Dr Shan Low has provided to our family.

Dr Tapesh Pakrashi

Cardiologist

Dr Pakrashi is one of several cardiologists I attended and I found him most professional and very clear in his explanations. He is reassuring and goes above and beyond in his patient care. He is outstanding in his competence, professionalism and also diligence in diagnosis. Ultimately also an excellent communicator who give eod his time to ensure any patient concerns subsequently addressed are replied to expeditiously. Highly recommended!

Nuffield Health Bournemouth Hospital

Orthopaedic Surgery, Cardiology, + 8 more

Excellent communication, quick access to the appointment, and a very smooth overall experience. The colonoscopy preparation was clear and straightforward, and the procedure itself was handled with great professionalism and care. Dr. Mallick and the entire clinical team were extremely attentive, friendly and helpful, which made the whole experience very reassuring. I felt well informed, supported and genuinely looked after throughout.

The Menopause Medic

General Practice (GP)

I had a consultation with Dr Barton today and for the first time in about 10 years I actually felt like somebody listened to me. We all know that women's health, particularly those in middle age, is not a priority for the NHS. Dr Barton has made it a priority and thank goodness for that. She is calm, professional and explains things clearly. I'm looking forward to beginning this journey with her.

Mr Ahmad Sayasneh

Obstetrician & Gynaecologist

I had a follow-up consultation with Mr Sayasneh in which he shared the histology results, provided detailed answers to all my questions and put my mind at ease with regards to a concern. As in previous consultations, Mr Sayasneh's calm and factual way, the ability to discuss any questions and the detail he provides help me to go through a medically challenging time.

Deben Private GP Services

General Practice (GP)

I had a septic a septic finger. It was a Saturday morning. Pharmacy would not provide antibiotic cream without seeing a GP. No NHS GP available. Rang Deben healthcare and Dr able to see me within half an hour. Dr was very thorough and carried out a small procedure. Issued a prescription for antibiotic cream.

Vision Scotland Edinburgh

Ophthalmology, Optometry

I did not know how to use Pred Forte till after a week, when I thought I might consult you, To make sure I read the leaflet which said I need to pinch the corner of the eye after applying. Before this, there was a very unpleasant taste at the back of the throat, and stomach upset and worry.

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

Super efficient and super helpful staff. Perhaps the only thing I could say is that there may be too many check-in receptions and at busy times slightly understaffed on certain desks. But overall, the team were super friendly and helpful and I never felt I had to wait too long.

Newmedica Bristol - Aztec West

Ophthalmology

My experience in having cataract surgery was painless and all the staff were so friendly and explained everything in detail Patients having this procedure soon do not have to worry at all as they will be in safe hands completely and with a bonus of surgery without pain