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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

Miss Kenga Sivarajah

Obstetrician & Gynaecologist

Miss Sivarajah (Kenga) is a global leader in her field. Not only is she a highly experienced clinician, practicing both private and NHS, she is also a published author. Which is why I received the niche and the bespoke care I needed, as a 49 year old female delivering a child after many negative outcomes. This is her speciality, dealing with high risk pregnancies in demographic categories, which require a holistic approach. The education, experience and exposure she has in her leadership role at King's London and the patients she sees privately, provides her superb academic foundations. Most importantly, Kenga was available at the touch of a text, and called me as soon as she could. Having this support and comms from 12 weeks of my pregnancy (my chosen package) was vital because in my case, the NHS pathway offered to me was not sufficient. I received all the additional tests, scans, arranged through her. Example, my local NHS would've only tested me for GDM at 28 weeks, and by testing early, I knew I had diabetes from 20 weeks! She is warm, friendly, approachable and highly respected by patients and all the staff who work with her. I have quite a tricky personality and quite demanding and she handled me very well. She is worth every penny and I know she went above and beyond (the package), eg, after my baby was born with scans and tests, to ensure I was physically fit and the care to ensure we mitigated further risks from pregnancy and birth. Because ultimately she is a doctor, and lives the values of being one.

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

Walking into Spire hospital at Manchester, I was greeted by really good reception staff who listened to what I said and then made it happen. It felt very well organised. Into the wards/clinics for treatment, I was again greeted by friendly, confident staff who quickly put me at ease and explained what was to be carried out. All of my tests/treatments were carried out very professionally, on time and with care and respect. I felt comletly at ease throughtout. 5 Stars in every respexct for the clinical staff and Spire Manchester. Bad Experiencies. Dealing with the Spire Online/ Phone back office and Booking System. It was diabolical in all aspects. It appeared to be very dis-jointed and not able to pass information on internally nor take notice of what I told them. I received meaningless paperwork that bore little resemblance to what was to be done and its timeline. The night before treatment, around 8 p.m., I even received an email that told me all my procedures/ tests were to be carried out in Liverpool, not Manchester. Very poor level communications from Spire admin. very bad experience for me.

Mr Kenan Dehne

Orthopaedic Surgeon

The team and Mr kenan were outstanding made me feel like there family. From start to finish explained step by step and did not rush explaining to me the day of the operation I meet he and his team All of them was so Caring understanding and make me feel so relaxed The after care was outstanding The staff and Mr kenan came to see me after and my knee with the stitches you cannot see now not ever a scar on my knee I could not express how brilliant The staff and Mr kenan are at the hospital I would recommend to have Mr kenan and his team to do your knee I have to have my other knee done so I know we're I will be going again And the food is like a 5 star as well Thank you for everything Mr kenan and your team for everything and makeing me feel like one of your family in your team 😊

Midlands Women's Health

Obstetrics & Gynaecology

My first visit was a very positive experience. The clinic was well presented, and I felt comfortable sitting in the waiting area prior to being called in. All staff members were polite, kind, and respectful during every interaction. When I entered the consultation room, I initially felt nervous; however, this quickly melted away as I was put at ease through warm and engaging conversation. I felt treated as a human being, not just a patient. The doctor ensured I was comfortable throughout the consultation and explained everything clearly and thoroughly. I am genuinely pleased with the outcome of the appointment, as I now have a better understanding of what is happening with my body and feel empowered to seek further support to improve my health and wellbeing. Once again Thank you!.🥰

Mr Florian Bast

ENT Surgeon

I was referred to Mr Bast for a significantly deviated septum that was obstructing my breathing and causing sleep apneas, occasional snoring, and resulting in poor sleep quality. He and his team were excellent. The operation lasted 4 hours, during which - given that they had to substantially reshape my septum anyways - they even managed to straighten a slight bump, which was a nice plus. But most importantly, after the recovery period, my breathing difficulties are a thing of the past and it's making a big difference in my life. I just had my one-year follow-up, and I only have good things to say about Mr Bast and his team. The professionalism, kindness and ability they showed with the results they achieved cannot be faulted.

Pure Sports Medicine - Moorgate

Nutrition, Osteopathy, + 4 more

I'd laboured under my shoulder injury for 6 months, and Chris was able to achieve vast improvements in comfort and ability within weeks. Chris was impressively professional and meticulous, a pleasure to visit and I always felt willing to go the extra mile to explain the process to me and make detailed recommendations. This has really brought about a transformation in my quality of life, and I'm delighted to be back doing the things I love. Almost two months after first visiting the clinic, I am fully recovered- absolutely game-changing, could not recommend enough.

Dr Mark Samaan

Gastroenterologist

Extremely happy with the service, care and everyone's attentiveness at the Cleveland Clinic. I was looked after by Dr Mark Samaan for the medical procedures. I felt safe under his care through his calm, thorough and clear words at every stage. The follow ups and the effort to notify information and results have been exceptional and most importantly with warmth! A million thank yous for everyone at Cleveland Clinic being absolutely brilliant. I finally have got an answer to what I have and can move forward to caring for myself in the right way.

Meliora Medical Group

Physiotherapy, Sports & Exercise Medicine

I recently visited Meliora Medical Facilities and was genuinely impressed. From the very first moment, I was welcomed by friendly, professional staff and a clean, well-organized environment. The level of expertise and experience they bring, combined with the care and respect they show to their patients, is truly top class. It is five-star service in every sense. I would highly recommend them, and this will definitely be my one and only medical group for any future rehabilitation or treatment.

Dr Kajal Patel

Dentist

I have known Kajal personally for over 25 years and trust her fully to carry out my aesthetic treatments. Kajal being a fellow dentist, I know she has the skill and anatomical knowledge to make me feel that I am in safe hands. She always remains professional and I look forward to my sessions with her! I have been really pleased the Botox and Profhilo skin booster treatments that she provides. I highly recommend you go and see her to also benefit from the fantastic results!

Mr Edward Massa

Orthopaedic Surgeon

I feel very fortunate to have been allocated to Mr. Massa's NHS caseload for a full hip replacement which was carried out at the end of November 2025. From the first consultation, when I felt very reassured by his evident his skill and competence, to the final follow up appointment, the procedure and processes have been an extremely positive experience. 6 weeks after surgery I am able to enjoy walking and other activities once more, pain free- I've got my life back!

Professor Bijayendra Singh

Orthopaedic Surgeon

I needed an open reduction of a distal radial fracture. We researched local upper limb surgeons and were impressed with Professor Singhs experience and level of expertise. We were not disappointed. At each consultation both before during and after the procedure I felt reassured that I was in the best hands and that all would be fine. A very kind and thoughtful man who could not have taken better care of me. Thank you so much for everything.

Candover Clinic

General (Internal) Medicine, Physiotherapy, + 19 more

I found the GP we visited to be welcoming and friendly, he was very informative and honest with things however I found the reception staff to be the opposite they were not very welcoming and I felt that they were closed of from any type of communication or request I did not like that they were so miserable no smiles just blank I didn't like the experience or the feeling I felt when walking into the practise but the doctor was great.

Spire Bristol Hospital

Cardiology, Dermatology, + 18 more

All the staff at the Spire Hospital were helpful & nothing was too much trouble so that I felt listened to in terms of my needs & any fears I had. I felt reassured that I was in excellent hands when it came to pain relief particularly immediately post op & was encouraged to get out of bed as soon as I was able. The food was enjoyable & there was a good variety which certainly helped my recovery & my room was light & very clean.

Well Life Clinic Oxted

Allergy Medicine, Clinical Genetics, + 12 more

After failing to get an appointment with my GP, my Daughter made an appointment for me at WLC , within a couple of hours of phoning I was seen by the lovely Dr. York. She identified me having a chest infection, and reduced power in my lungs . Collected prescription from chemist. At 82 , I think I would have ended up in hospital had it not seen this Doctor. Amazing service Now a day later feeling much better. 😎

Dr Carol Xie

ENT Surgeon

Dr Xie was very polite and professional, explaining things clearly and with an appropriate level of detail. She seemed very confident when meeting us before surgery which helped to put us at ease. At the post-op she was very good and more personable which was nice. She never talked down to us like we have experienced with other surgeons. I am glad our surgery went ahead with Dr Xie.