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Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

it's the Grosvenor Cleveland First experience Anweek today Monday i went for a blood test and Ultrasound both appointments were on time. The next day i had an appointment by phone some sort of registration ( by the way this was the 10!th registration ) Our life doesn't revolve over your hospital so many registrations what for and you still got it wrong it's frustrating and monotonous.) I would try and find an easier way for patients . let's go back to the phone registration the gentlemen tells me i have to do a blood test and a swap, i told him i was there yesterday and i did a blood test he told me that i have to go back as they forgot to do another blood test and the swap. Forgot i found that very unprofessional so on Wednesday i went back when the nurse took me she took me to the room did the blood test and another nurse came for then swap i was told i need to go and do and ECG a test that i wasn't aware of i became stressed and furious i turned to the poor nurse and said to her i am not doing an ECG and to cancel it. i found the whole situation unprofessional. Thursday arriving to the hospital' early in the morning' once again registration and then a Porter came and took' us to the room. a few minutes later the nurse came and of course another registeatiôn Room nice but no cupboard to hang your coat. it rains a lot in England we wear coats .My surgeon came and explained the procedure and few minutes after he left went down for the operation all well to this point Eventually i was up and nurses came to check all was well Food Menu is very unhealthy no salad no fruit juices i would suggest you get a dietician it's shameful your Menu I was discharged by Professor Hakim at around 3:30' the nurse went to get the discharge letter and told me that i have an MRI at five i told her to cancel it no need for MRI after the operation When i came to leave nobody told me what i had to do was given some plasters and i asked if i could have a shower n was told not today tomorrow i went to the desk on my way out to query an extra bill i wanted to know what it was for and he couldn't tell me i said where is your account department and he said we don't have one on the premises this huge hospital doesn't have an account department in short when i know what its for i will not pay even'. on my chart why Good luck you have a very nice hospital but very stressing and there is a lot of' things you have to work don't think it will be my first choice

Dr. Sandeep Ankolekar

Neurologist

Dr. Ankolekar has been an exceptional stroke specialist throughout my mum’s treatment and recovery. From the very beginning, he showed not only outstanding medical expertise but also genuine compassion and patience. He took the time to explain every step of her diagnosis, treatment options, and progress in a way our whole family could understand, which made an incredibly difficult time feel more manageable. His calm, reassuring approach helped my mum feel safe and supported, and his attention to detail gave us complete confidence in her care. It’s clear that he truly cares about his patients’ wellbeing, both medically and emotionally. Thanks to Dr. Ankolekar’s guidance, professionalism, and kindness, my mum has made remarkable progress. We are deeply grateful for everything he has done for her and for our family. I would highly recommend Dr. Ankolekar to anyone in need of a skilled and compassionate stroke specialist.

Mr Sudhanshu Chitale

Urologist

I was born with undescended testes that were missed at birth and had always felt incredibly self-conscious about it. I did not seek treatment until I was post-puberty. I was luckily referred to Dr Chitale, who has delivered exemplary service. He explained everything very clearly, answered all of my many questions and put me at ease during an incredibly stressful period. The speed was what astonished me. The gap between being first referred and being operated on was incredibly fast, just two weeks. The bilateral orchidopexy, which is quite an invasive surgery, went perfectly. My recovery was surprisingly smooth and subsequent follow ups with Dr. Chitale really helped put me at ease. I cannot recommend him enough. I thought I was going to live with this condition for the rest of my life and Dr. Chitale has changed that. I will always be grateful for this gift he has given me.

Miss Maureen Monda

Orthopaedic Surgeon

Miss Monda is very caring, approachable and understanding. During consultations, both before and after surgery, she listened carefully to my concerns, explained my options and the surgical procedures clearly. I was able to questions freely. Following surgery she visited me early the following morning to review my progress. Throughout the 'journey' from surgery to walking well, which has been long, much longer than expected, and requiring more than the usual number of physiotherapy sessions, she has encouraged and supported me to work hard to gain a good outcome - and to be able to resume activities, that I had no longer been able to undertake.

Mr Humza Malik

General Surgeon

Dr Malik is absolutely amazing! From day one when I walked in to the first appointment you could see that he cared and was really attentive, It felt great to be listened to and taken seriously. He broke down my procedure very clearly and assured me. I went into surgery with no worries at all because I knew that I was in great hands. My recovery has been great with no issues and I am so grateful because this has truly changed my way of life. I was in pain every day and now I truly feel free. Thank you so much to Dr Malik and the team I am honestly forever and truly grateful!

Mr Bart Decadt

General Surgeon

I cannot recommend Mr Decadt anymore. The informed consent and comprehensive discussion was my first step. Then his whole team not just specialists Nurses but dietitian's as well. They clearly work as a team and the after care for more than two years on and offer of psychological support if needed is a true testament to the holistic approach Dr Decadt and the team provide. They are beyond brilliant, they have changed my health and life both physically and mentally. Thank you Dr Decadt and the team, the care has been truly life changing x

Mr Lee Shimwell

Physiotherapist

I had a physiotherapy session with Lee today and couldn’t be more impressed. He was incredibly knowledgeable, informative, and took the time to explain everything clearly. His approach was encouraging and gave me real confidence to get back running, helping me understand how to work with my body and work with my pain threshold. On top of that, he was charismatic, friendly, and made the whole experience feel positive and motivating. I have left feeling reassured, supported, and confident about my recovery🤞🏽 Highly recommend!

Dr. Christopher Barringer

Anaesthetist

I have recently had lumber spine block for chronic back pain and neurological pain. This follow up consultation was very thorough asking me for any benefits and then giving me other options for pain relief. I had ample time to ask questions and raise any concerns. I would recommend Dr Barringer to anyone in need of pain management. When I was in the Cleveland for the procedure, I felt very relaxed and confident in Dr Barringer's expertise and it all went very well.

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 31 more

My first visit to MUMS yesterday and I have to say I couldn't fault it in any way. The Receptionists were very welcoming and friendly ( after having had a nightmare journey) and a lovely cup of tea was appreciated! My appointment with Miriam Green ( Pelvic Floor Physiotherapist) was excellent. Miriam has a lovely way of putting you at ease and so knowledgeable. Many thanks and I will have no hesitation in returning for your services.

Professor Neil Ruparelia

Cardiologist

My overall experience at the Berkshire Clinic was really good. Professor Ruparelia really put my mind at rest; from my first initial consultation, as well as my final appointment. He explained all of my symptoms to me, and made them easy to understand, in a professional and kind manner. I would have no hesitation in recommending Professor Ruparelia to anyone that may have any Cardiovascular concerns with their health. Thank you.

Optegra Eye Hospital Hampshire

Ophthalmology

It was my second cataract removal this time on my left eye which was excellently carried out as was the first with the nursing staff preparing me for the operation carrying it out in a very professional way explaining each procedure in a kindly manner. The operation was also very well carried out as well, am doing well and the recovering is going splendidly after 5 days. Would recommend Optegra! !! . Thank you very much.

Pure Periodontics Limited

Dental Care, Dentistry

Kirstie and team have taken such good care of me. Really excellent care and support and I couldn’t recommend the clinic more highly. The reception staff are also wonderful and welcoming, and the consultations with Neesha have been incredibly informative and put me at ease. My gum health has been transformed by this clinic and I couldn’t be more grateful

Great Western Hospitals Private Healthcare

Vascular Surgery, Audiology, + 16 more

Really happy with today’s visit. As always Dr Shetty was helpful and friendly. I have been very fortunate to have St Marks Hospital involved in my care. But I always prefer the whole Swindon team. I feel Dr Shetty listens to how I feel and acts appropriately. I appreciate his realism and honesty about outcomes and results and I fully trust his decisions.

Marris Medical

Pain Management, Breast Surgery, + 5 more

The reception staff are always polite and welcome patients with a smile. Very engaging. The clinic offers a clean and safe environment for consultations. On this post-op visit my sutures were removed and follow up instructions were given. A smooth and pleasant experience overall. Thank you. The biscuits at reception are a nice touch. :)

Aion Clinic

Psychiatry, Psychotherapy

The service provided at Aion was exceptional. This was my second KAP course, and the support that I received throughout was brilliant - from exploring what was needed, the intent for each session, the flexibility in sessions and the practical delivery. I am now in a different place and very grateful to Aion for that.

Dr Duncan Birth

Obstetrics & Gynaecology

Dr Duncan was fabulous from my first visit at about 16 weeks pregnant through to post-natal treatment. I felt very comfortable with him and would definitely recommend him to friends and family. If we have any further children we will definitely be using Dr Duncan again!