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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Dr Muhammed A Ottayil

Paediatrician

Dr Muhammed A Ottayil has been absolutely exceptional in his care and support of my daughter, Lyla Rose. From our very first appointment, it was clear that he is an extremely knowledgeable and highly experienced consultant paediatrician, but what truly sets him apart is the way he combines that expertise with genuine compassion and patience. Dr Ottayil is incredibly thorough. He takes the time to carefully review every detail, explains findings clearly, and ensures that nothing is overlooked. He never rushes appointments and always makes space for questions, no matter how small, taking care to explain things in a way that is easy to understand and reassuring as a parent. His depth of knowledge is evident, and his clinical judgement inspires complete confidence. Throughout our time working with him, he has been consistently supportive and approachable. He listens attentively, takes concerns seriously, and treats both child and parent with respect and kindness. As a parent, it makes an enormous difference to feel heard and understood, and Dr Ottayil excels at this. His calm and reassuring manner has been invaluable during what can otherwise be a very stressful experience. He has been truly amazing to deal with at every stage — professional, compassionate, and dedicated. I feel extremely grateful that my daughter has been under his care, and I would not hesitate to recommend Dr Muhammed A Ottayil to any parent seeking outstanding paediatric support. He is an exceptional doctor and a credit to his profession.

Diverse Minds Clinic

Psychiatry

I had a combined ASD & ADHD appointment at Diverse Minds Clinic and am very happy with the outcome. I had to fill in several questionnaires before the appointment, and that was pretty hard. However, the sacrifice was repaid, as Dr Cappai put me at ease and understood my difficulties. For the first time, I felt heard, and it was a great experience. The service provided at Diverse Minds Clinic is impressive. They tend to reply very quickly, and staff do all they can to support you. The team has been very helpful, and they went above and beyond to help me with the forms where I was having problems. Dr Cappai also arranged to speak with me on the phone, free of charge, before my appointment, which I thought was remarkable. I will continue working with Dr Cappai during the titration period and possibly in the future. Highly recommended.

Norfolk Menopause

General Practice (GP), Obstetrics & Gynaecology

I can’t recommend Dr Emily Cary highly enough. She has been absolutely amazing in supporting me through the early stages of perimenopause. From our very first appointment, she made me feel listened to, understood, and reassured during what can be a confusing and overwhelming time. Her knowledge, calm approach, and clear explanations helped me make sense of my symptoms and feel confident about the next steps. She took the time to tailor my care to me as an individual, rather than taking a one-size-fits-all approach. Thanks to her support and guidance, I feel far more informed, supported, and positive about managing this transition. I’m incredibly grateful for her care and would wholeheartedly recommend her to any woman at the start of their menopause journey.

Omnia Therapy - Online

Psychotherapy

The support at the very beginning when I was accessing the service was excellent - the person I first communicated with was helpful, gentle and kind. I felt able to ask questions and to access the support on my own terms. Getting a regular appointment that suited my needs and schedule was also easy - as a single parent, I really appreciate the flexibility. The portal took a little bit of getting used to but here too, lots of friendly support was available. The counsellor I speak to weekly is just brilliant. They are flexible and kind, and our relationship has evolved according to my needs. It's genuinely changed my life, and I couldn't be more grateful.

HCA Healthcare UK London Bridge Hospital

Diagnostics & Testing, Haematology, + 11 more

Dr Coker always presents in a professional yet approachable manner. She is very clear in explaining any tests results; her treatment plan; and any further investigations she thinks should be undertaken. The language she uses is accessible. She is receptive to answering any questions I might have. She promptly keeps my general practitioner informed of my current treatment, to ensure my medical care is managed holistically. She is an active listener and always allows me time to explain my current symptoms etc. In her professional manner, her approachability and her persistency in investigating my symptoms, I have confidence that I am in good hands.

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

Dear Natasha, Thank you for your brilliant service, as always. I always feel so relieved after our sessions. I used to be unsure about physiotherapy and had tried several physiotherapists before, but you have completely changed my opinion. When my doctor referred me to you, he was confident that I would be satisfied—and he was absolutely right. I will now be his mirror copy in recommending you to others. Thank you so much for helping me regain my strength and confidence. I am truly grateful for your support and encouragement.

Transform Health

Physiotherapy

I had a really positive experience with this pain management therapy service. From the first appointment, I felt listened to and taken seriously. The practitioner took the time to understand my symptoms, lifestyle, and history. Every session felt tailored to how I was describing the issues were. I’ve noticed a real improvement, not only in my pain levels but also in my mobility and overall day-to-day comfort. I also came away with practical advice and exercises to help manage things between sessions, which has made a big difference.

Mr Lalin Navaratne

General Surgeon

I attended saint marys hospital over a week ago with severe pain from a gallbladder infection. I was informed my infection markers were very high. I was given antibiotics and told to wait several weeks before I could have the gallbladder removed. Then I met Dr Navaratne and his team who arranged for me to have the surgery straightaway. The surgery went amazingly well and my pain improved immediately. I was discharged just two days after the emergency gallbladder removal and I am so grateful to Dr Navaratne, his team and the hospital

Mr Tim Biggs

ENT Surgeon

Tim was extremely clear on not only what was happening and what needed to be done to resolve, but also why these things needed to be done. He was also the first person in my care joirney who really listened to my issues and what I felt was causing problems. This led to finding something that was related to what I had been feeling, which had been dismissed on several occasions by the person I had seen previously. I really felt listened to and understood, and confident in my care plan going forward.

Mr Timothy Williams

Orthopaedic Surgeon

I attended a pre-op consultation this morning with Timothy Williams ahead of my Mid foot fusion and Bunion correction in March. He was very informative and explained everything in detail about my up and coming procedure. He outlined the risks of surgery and my 6 week healing process to myself and my Hubby. Mr Williams is an absolute Gentleman and has carried out a few procedures for me over the past 5 years. He certainly knows his stuff and ive recommend him to a few people too with foot issues.

Butterfield Osteopathy

Osteopathy, Paediatrics

I've been going to Butterfield Osteopathy for several years and I've always been very grateful for their help and support. The clinic is lovely and all the osteopaths I’ve consulted with have been amazing. Bella Eacott is great for general osteopathy, Emma Delalex has helped me with craniosacral therapy and Gervais Roubeix has managed to release loads of muscular tensions with dry needling and general osteopathy. I highly recommend Butterfield Osteopathy.

Mr Reshid Berber

Orthopaedic Surgeon

Mr Berber as always listened, was very clear in what he was saying and what he had done. He always checked i understood everything or if i had any questions. The examition was thorough and he explained what he was doing and what he found. What the next steps could be if i needed them but i have never felt pushed into any treatment. Mr Berber has always shown compassion to what i was going through and never dismissed anything i said or was feeling.

Mr Manar Malki

Urologist

I was asked to carry out a flow test which involved the intake of fluids/water to check the urine flow and how much urine was left in my bladder. I also had a brief talk to confirm how happy I was with my treatment and recovery of my prostate, and if I had any further concerns which I wanted to raise, to which I confirmed I had none and was happy with his team and my positive recovery.

Mr Hemang Mehta

Orthopaedic Surgeon

Having previously been under Mr Mehta for shoulder surgery, there was no question on who I wanted as my consultant when the opposite shoulder started deteriorating. Even though I arrived late (30min) due to gridlock congestion it was not an issue and the consultation went ahead as soon as I arrived. No waiting , totally professional and accommodating. Excellent service.

Mr Timothy Clough

Orthopaedic Surgeon

Mr Clough is excellent obviously very knowledgeable but equally importantly he distilled the relevant information into a short and simple explanation of the condition and then presented options for treatment alongside pros and cons so a decision can easily be made as to treatment plan. He listened carefully and helped me to know my options thank you