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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Dr Shalini Chawla

Obstetrician & Gynaecologist

Shalini was absolutely incredible from the moment I met her, through the birth of our baby girl and all the after care she gave us. I chose to have an elective caesarian and the whole procedure was very calm and combined with the anaesthetist she chose, Sam, I could not have felt in safer and more expert hands. I have experienced many doctors over the years and Shalini truly stands out - she is not only a brilliant obstetrician but also takes a wonderfully holistic approach to the care of her patients - she made me feel so held as I knew she cared so much about me and our baby girl. I can’t describe what a difference it made to me and we will all be eternally grateful to her. I would say that shalini would be the perfect choice for anyone including those who have experienced anxiety and depression as she takes into account the whole person. We are planning to try for our second baby and are already looking forward to having Shalini with us on that journey again.

Mr Shilen Patel

Oral & Maxillofacial Surgeon

I have been so pleased with my experience of surgery by Dr Shilen Patel. At the first consultation he explained very clearly and in detail what my operation would entail and the possible risks, but without scaring me. This gave me a lot of confidence for the day of the operation, and the surgery went very well. When dressings were removed 10 days after my operation I was really surprised to see how neat the wound was, and it was healing nicely. I had very little pain, and Mr Patel explained to me at my follow up appointment that the tumour had been removed fully without rupturing, so there is very little chance of it returning. He had also explained how they had worked to ensure they did not damage a nearby nerve which I had been so relieved about. In conclusion, I was very pleased with the overall treatment received and with the care and respect I was shown. Thank you.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

This was a follow-up appointment with David Cumming for MRI results regarding my back pain. As with with my first appointment, he provided excellent assistance and advice. His feedback was detailed and clear and he answered any questions I and my son raised. He ran through treatment options, but without putting any pressure on me to make decisions there and then. Indeed, throughout my consultations, I always felt listened to, and never felt that we were being rushed through. Throughout, Mr Cumming was friendly and clear, patiently listening to my concerns and answering my questions; he was warm and welcoming - when my son dropped my crutch on the floor, this consultant surgeon did not hesitate to pick it up! I also want to praise his secretary, Emma, who has been most helpful.

The Pregnancy Clinic

Obstetrics & Gynaecology

Professor Akolekar has been absolutely Fantastic at every appointment all the way throughout our pregnancy. I was really struggling with anxiety in this pregnancy following recurrent miscarriages, and I have never felt more looked after, which has really helped me to be able to enjoy this pregnancy, knowing we have a fantastic consult looking after our baby. Appointments are always on time and very detailed, time is always made to answer any questions fully and I always leave feeling confident and reassured. The communication with Natalia is always great to book and arrange appointments. This clinic really go above and beyond and o couldn’t recommend them highly enough!

ABBI Clinic - Manchester

Psychiatry, Psychology, + 1 more

Abbi Clinic have been nothing short of incredible in supporting me with my recovery journey. I was really apprehensive about this style of ‘therapy’ but I am so glad that I took their advice and tried it because the structure of the clinic is perfectly curated to individuals needs. The staff at Abbi clinic make every effort to ensure that your journey is personalised by getting to know each individual person and it shows in their care and support. A special mention to Kate who I can not thank enough for always giving her undivided attention and showing week in and week out that she genuinely cares to support you in recovery.

Newmedica Newcastle

Ophthalmology

I was extremely nervous having had a bad cataract surgery experience previously. However the staff went out of the way to make me feel comfortable, with a particular shout out to Bruce who was calm, funny, knowledgeable and held my hand throughout the procedure. Mr Ainsworth was warm and kind, it was good to meet him before the surgery. The whole procedure was explained and was over so quickly. It was a very personalised experience and my recovery has been quick and straightforward. I cannot recommend Newmedica highly enough, particularly for nervous patients.

Mr Spencer Hodges

Oral & Maxillofacial Surgeon

I had a very positive experience with Mr. Hodges throughout the removal of my cyst. From the initial consultation to being booked in for surgery, the process was extremely efficient and well organised. The consultant was excellent. I felt listened to and reassured, and my options were explained thoroughly and clearly in a way I could easily understand. The surgery was carried out promptly, and I was well supported with several follow up check ups afterwards. Overall, I felt well cared for at every stage and would highly recommend Mr. Hodges.

Ms Glenda Erwee

Psychotherapist

Glenda's ability to help me see, to look, and to work at things differently has changed my life significantly. I owe Glenda, a huge amount, whilst I know she would say, I needed to do the work, and this much is very true, I could not have done it without Glenda's support, encouragement and professionalism. I have more self confidence, more self awareness, and more self potential than I did before I started therapy and I'm incredibly proud of the work we've done. "Thank you Glenda" just isn't enough!!!

Professor Siôn Glyn-Jones

Orthopaedic Surgeon

I had a truly excellent experience when having a hip replacement operation. Professor Glyn-Jones did an excellent job of the surgery with the minimal invasory surgery offering a quick recovery. The service offered was completely professional and the whole experience was well-organised. The Manor Hospital in Oxford provided a good base for the operation. Overall I was delighted with the experience,

Mr Rafik Yassa

Orthopaedic Surgeon

Fantastic surgeon. Extremely professional. Great bedside manner. Explained exactly what was going to happen. Originally, I was booked to have my operation with another surgeon. He kept getting called away to perform trauma surgery elsewhere. I was asked if I would consider transferring to Mr Yassa. I'm so pleased that I did as the operation has been a resounding success. Thank You!!

Mr Neil McCreanor

Dietitian

Neil is extremely professional, kind, caring and patient. He was very thorough in explaining how I can get back on track with my health and wellness goals and empowered me to feel proud of my journey so far. Neil went above and beyond to provide further resources to support my needs and I am forever grateful for how his support has improved my health.

Montrose Health Group

Psychiatry, Psychology, + 1 more

A reallt fantastic service so far. We've been looking into private assessments for my son and it was expensive with long wait times every where we researched. Montrose were in touch within two days of my enquiry and we were triaged a week later. They respond quickly to communication, and warm and friendly and have been supportive of us at every step.

Dr Aashish Gupta

Paediatrician

Both Dr Gupta and the nurse that attended were absolutely incredible when examine our little girl Flo-Marie. He listened to me and I felt like I was finally being heard. It’s been a long rocky road for our Flo and also the family. So thank you, thank you from the bottom of my heart for listening and allowing us to be understood as a family.

Nuffield Health Edinburgh Hospital

Cardiology, Dermatology, + 9 more

The reception area felt a bit stark, chairs arranged around the walls, tv on the wall, all very open. Pleasant reception staff. Waited literally a minute before being called. The nurses were lovely, friendly and approachable and explained tests etc. Another very short wait to see the consultant.

Friends Medical Service

Audiology, Cosmetic (Aesthetic) Medicine, + 15 more

I cannot thank or rate this clinic enough for their constant support. The availability of appointments is fantastic. The staff at reception and Dr Abdel have been amazing so friendly. The clinic is always clean and tidy. I would pick coming here over trying to get an appt through my local GP.