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Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

It's not fair that being an NHS patient meant that we couldnt use the disabled parking, which was empty, right outside the hospital, meaning a much longer and uncomfortable walk. We we greeted well upon arrival and called through almost immediately. Although I found the nurse abrupt and abrasive to start with, I put this down to her working from the computer, checking through info. Perhaps that wasn't her strong point with technology. I have many complex needs, including some communication needs, being ADHD and Autistic. I clearly hadn't understood some of the portal questions and answered them differently to its intended expected responses. Perhaps some more understanding around neurodivergent conditions would be helpful and clarity around the context of their questioning, rather than to feel berated for replying "I fear spiders". The question asked for my fears or what I am scared of, if it was specifically regarding the procedure, it should have been clearer. I was clearly struggling with the bright lights in the office, holding my srm up to shield my eyes from the lighting, even commenting to my daughter who I took with me, my questionnaire replies would have told her I am photophobic, but because of how she initially presented to me, I felt unable to raise my concerns and ask for the lights to be adjusted. (This resulted in triggering a migraine after I left). Im still working on advocating for my own needs. Once the computer work was complete and she faced me to go through expectations of the operation day, she mellowed and warmed, her body language positively changed. This helped reduce my heightened anxiety. She was very good when it came to taking my bloods and I didnt even feel it, for the first time ever. I left feeling far less anxious than I did upon arrival.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I have visited St Joseph’s a number of times for consultations and have always had a good experience. However as a day case today there was quite a wait for the appointment to begin. It was uncomfortable in the waiting area with a cold draught blowing in through sliding doors. The letter stated the admission was at 5pm but were only called in at 5.40pm. The procedure went well and the nurses/assistants were very friendly. The facility was clean and clutter free. However the consultant then went into this busy waiting area and informed my relative, who accompanied me, with the results of the procedure in front of other patients and staff. This was highly inappropriate and the hospital needs to ensure there are private areas to discuss medical information in future. For a privately paying service one would expect there to be better controls and more discretion to be provided for medical procedures.

Mr Shivakumar Shankar

Orthopaedic Surgeon

My knee replacement operation was explained and discussed as Mr Shankar wasnt sure if partial or full replacement was required but he'd get a better understanding once knee was open. We agreed if there was any doubt that full knee was my preference but Id use his experience and skill to decide on best outcome. The surgery was completed with minimum pain only needed pain relief for 3 days post operation, and outside of swelling there was no brusing which the physio said would be down to the skill of surgeon. The care at Spire Hartswood was fantastic pre & post operation. Im two weeks post op and apart from minor swelling, the bend and overall knee look and feel great.

Newmedica Leeds

Ophthalmology

Staff all good, but I had been given inaccurate info before the appt and didn’t wear contact lenses for 2 weeks beforehand altho this was unnecessary as all measurements had already been taken. I then had to wait over an hour to be seen, longer than for the NHS appt. When I mentioned the long wait I was told this was because everyone had wanted a long discussion as they were private appts! Surely this is to be expected and the solution is not to overbook appts. I can’t comment yet on the procedure as haven’t had it yet.

Miss Claire Mellon & Associates

Holistic Therapy, Obstetrics & Gynaecology, + 1 more

Dr Karolina Afors is highly skilled and took plenty of time to read through my pages and pages of notes at our first appt. After being dismissed by other doctors, she was a breath of fresh air with lots of ideas, and she was invested in helping me get my life back from pain. The medicines she has prescribed me for my endometriosis have changed my life and she always has a range of suggestions for symptom management of many conditions. Cannot recommend her enough. I've got my life back with her help.

Vitalscan

Diagnostics & Testing, Endocrinology & Diabetes, + 8 more

I had an MRI scan of my knee at VitalScan, and the experience was excellent. The staff were very cooperative and explained every step clearly, which made me feel comfortable throughout the procedure. The equipment is modern, and the image quality is high and very clear. I also received the report quickly and found it accurate and well-detailed. I truly appreciate the professionalism and kindness of the team. I highly recommend Vital Scan for MRI examinations.

Clear Ahead Health

Clinical Psychology, Psychiatry

In general, their service is excellent and easy to navigate. The only minor inconvenience is a small systems organisation issue. Data collection forms are sent as soon as follow-up appointments are scheduled (6 months in advance), and so the information would be out of date if completed at this stage. A workaround is to email for a new form link shortly before the appointment date, and to their credit they are always happy to comply with this.

Candover Clinic

Dental Care, Dermatology, + 19 more

Arrived in good time but parking was appalling. No toilet in the temporary scanner, so had to find another in main building. Was a little out of breath in return and was sent straight in. Told to stay still, but was still breathing a little hard which wasn’t taken into account. The staff were pleasant but seemed to give up on me when I couldn’t hear instructions through the headphones (I had been told to wear ear protection buds underneath).

Somnowell - Snoring & Sleep Apnoea Help

Dentistry, Dermatology, + 3 more

Platinum providing practice- Practice Administrator feedback. Patients often come back saying their sleep has massively improved and snoring has either stopped or reduced a lot. They report that it’s discreet and much more comfortable than the bulky plastic ones. Partners are sleeping better too which says a lot! It’s one of the most effective solutions we’ve offered for sleep and snoring at the practice.

Mr Jonas Osher

Oral & Maxillofacial Surgeon

Calming and reassuring. Just loved the way he explained exactly what he was doing or planning to do and, most importantly for me, why and what my alternative treatment options might be if any. I would highly recommend him both for regular in-clinic treatment and any more scary follow-up surgery that may be deemed necessary. Thank you Jonas

Mr Nicholas Hodgins

Plastic Surgeon

If you are considering breast reduction surgery I highly recommend Mr Nicholas Hodgins at the Fitzwilliam clinic. He is a gentleman who is empathic, informative and professional. I knew after my first consultation I was in safe hands and am delighted with the results of my surgery

Dr Abrar Hussain

Psychiatrist

My experience with Dr Abrar Hussain was extremely positive. The doctor asked relevant, direct questions and was attentive; Dr Hussain was exceedingly kind and by the end of my session I had a more positive outlook on my options going forth. I am very grateful.

Mr Sohail Yousaf

Orthopaedic Surgeon

The ankle fusion that Mr. Yousef did for me was fantastic. I still have a good range of movement in my foot, and I am able to continue doing all the things I enjoy, but without the pain. If you are in need of an operation, I would highly recommend Mr. Yousef.

Mr Zack Best

Podiatrist

I went to be seen for my heel pain. I was catered just on time of my appointment. I was assessed thoroughly and a plan was created for me to follow. I was provided with extensive explanation and exercise demonstation. I was very pleased with this visit.

Mr Andy Waton

Orthopaedic Surgeon

I was greeted by mr.warton & was explained exactly what to expect from the op, i felt at ease within his team & had excellent treatment throughout both knee ops! I am so overwhelmed with the results. Thank you Andy Warton & your fantastic team!

Mr Alexander Watson

General Surgeon

I was of course apprehensive but Mr Watson was very reassuring, explained everything he was doing and I felt well prepared. It's never great having surgery, albeit minor this time, but I will hopefully return to Mr Watson for the other leg.