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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

I waited over an hour to be seen for my pre admission appointment. After being admitted and been shown to my room I was left for 5 hours in a cold room without anyone checking on me or giving me information about when my operation would be. Staff only turned up when I called and was then able to get some water as I was then advised that my operation was being delayed for a few hours. Short staffed. Slow to respond to buzzer calls. Staff always seemed to be busy doing something else other than looking after patients. Quite noisy ward during the day with people’s loud voices/laughing. Outdated facilities, no overhead bed light so had to have the main big room lights on all the time, which I could not control. I was moved to a different room after my operation as the first one did not have sufficient heating. The en-suite bathrooms are very outdated. Very short shower hose. In my second room there were 2 Rentokill boxes in shower. 50% of staff were friendly. I had major abdominal surgery. My night nurse was very compassionate and took very good care of me for 2 nights. I was discharged with the insufficient amount of painkillers to take home and without a physio assessment or much information about what symptoms to look out for and how to help recovery. I had to contact my own GP to get enough painkillers. Once discharged I had to walk with my husband all the way to the car at the pickup parking as there was no porter or wheelchair available. I had given 1h notice and then let her know again 10minutes before my husband arrived to collect me.

Unblocked Thinking

Coaching

I began working with Jo shortly after receiving my autism diagnosis at the age of 45. At the time, I was already an experienced practitioner, but I was navigating a new understanding of myself while continuing to work at a high professional level. Jo’s mentoring was genuinely transformative. Through her insight, strategies, and lived understanding, Jo helped me to recognise who I am, clearly identify my strengths, and understand that I am not deficient. She supported me in developing the confidence and language to advocate for myself, to understand the reasonable adjustments I was entitled to, and, crucially, how to ask for them effectively. The impact of Jo’s work with me went far beyond personal insight. By applying the strategies and approaches she shared, I not only progressed professionally; I was promoted first to a senior role and then to Service Lead. Jo helped me align my authentic self with my professional practice, strengthening both my leadership and my effectiveness. Jo’s mentoring has had a lasting impact on my confidence, my career, and my sense of self. Her support was empowering, affirming, and deeply respectful, and I cannot overstate the value of what she helped me achieve.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I thought that I would drop you a note by way of some feedback. I came to your hospital yesterday for some “pre-med” bits, e.g. blood test, MRSA, ECG, BP, all in preparation for a procedure on my left thumb that is scheduled for 19th Feb with Chis James. I arrived about 15 minutes before the 12.30 appointment to be greeted by the quite delightful Margaret who promised to not to take too much blood!, so far so good, then off to see Aisha for the other bits to include the ECG. What a charming person Aisha was. I have to say that the whole process was quite remarkable, unlike many NHS environments where, its more that probable the appointment would run late, sometimes for very good reason. Certainly not so with your team at Ashford One. Super-efficient, smiley (esp. Margaret) a pleasure to visit, not often said when going to hospital. May I prevail on you to please pass on my grateful thanks to the two of them and of course all the “unseen” members of the team. All a credit to you.

Dr Alex Cappai

Psychiatrist

She listened to all my concerns and gave me good advice on therapy and pharmacological treatment. I conducted some research before booking with Diverse Minds Clinic, and I was reassured because the clinic is registered with the CQC (unlike some other popular services in London), and Dr Cappai also works in the NHS as an ADHD specialist. The building in central London, Harley Street, is very elegant, and I felt comfortable during the long assessment (I had a 3-hour ADHD and ASD assessment), and Dr Cappai allowed some breaks and ensured I was at ease. The appointment started on time, and the report was very thorough. I am happy with the service. I cannot recommend it highly enough.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

Welcoming and helpful. Only one lift was working and the remaining one was noisy and slow but there was a notice advising of this. The coffee machine in wait area was out of order Reception staff were kind and helpful but sometimes difficult to understand accent. One set of chairs in a sub waiting area was under a shelf which meant I knocked my head. Appeared clean and efficient and was quiet on day of my visit. Preoperative bloods were done straight after consultation which is very good and in fact results appeared next day. That's good service. Overall allowing for things that happen a positive experience.

London Pregnancy Clinic

Clinical Genetics, Obstetrics & Gynaecology, + 2 more

I went at 11 weeks for a scan and for a NIPT test. The booking process was excellent, the members on the phone were so helpful and considerate. My appointment with Dr Desi was on time and extremely thorough. She was so compassionate, caring and kind throughout the appointment, explaining everything each step of the way and being extremely thorough through the scan and explaining our NIPT options. It’s the best consulting experience I’ve had throughout my pregnancy. Reception staff were extremely helpful too. I would really recommend LPC to any expecting couples. An excellent experience end-to-end

Dr Khaled Mallek

Cardiologist

My appointments with Dr Mallek were extremely reassuring (I went to see him with some blood pressure test results that concerned me). At the first appointment, when I was feeling most anxious, Dr Mallek listened with a thoughtful and kind approach. He took a careful history, did some tests and gave me some comfort based on this. He also recommended some extra checks, to be thorough. On receiving the results of these tests (all of which showed no evident medical problem), he provided guidance that was clear and helpful. I would absolutely recommend Dr Mallek.

Professor Peter Irving

Gastroenterologist

Thank you so much for the wonderful care that Professor Irving gave to me towards the end of 2025. He was incredibly reassuring, kind, knowledgeable and I felt able to ask him any question (however he answered almost all my questions without me even having to ask them). As a fellow healthcare professional, you can really tell when someone cares about their job and patients and Professor Irving really does. Thank you also to his wonderful secretary Victoria for answering all emails and being so lovely on the phone. I would highly recommend Professor Irving.

Cambridge Heart Clinic

Cardiology

It was a private appoint & I paid for the ILR device. That was fine but I have been disappointed with the follow up since which seems to provide no reassurance that the ILR results are being looked at / reviewed so it is a case of assuming "no news is good news". In my view this is poor, if not unsatisfactory and it seems to me an initial 3 month review email followed by half yearly emails would be welcomed by patients. Also issue of contact phone numbers would be helpful e.g. technical. episode queries

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

Spire Manchester Hospital provides an extremely well run and professional service. The reception team were friendly and efficient, the waiting areas were calm and clean, and the clinical staff showed real care and attention at every step. Communication was clear, appointments were organised on time, and the overall experience felt respectful and genuinely focused on patients. An excellent standard of healthcare that I would readily recommend to anyone.

Dr. Paraskevi Theocharis

Paediatric Cardiologist

Dr Theocharis is an extremely professional and caring doctor. She was very kind in her approach and took the time to listen to our concerns before carrying out thorough tests on our daughter. She explained her findings very clearly and arranged a follow up call to give us time to process the information following our appointment and answer any questions we had. We would highly recommend Dr Theocharis and feel lucky to have our daughter under her care.

Sussex Wellman Clinic

Diagnostics & Testing

David has genuinely changed my life for the better. I first approached him when I started experiencing clear signs of low testosterone. He carried out an in-depth health check, designed a tailored plan to optimise my health and wellbeing, and the results have been life-changing. After just one year, I’m a completely different person — stronger, sharper, and feeling better than I have in years. I can’t recommend him highly enough.

Endocare Diagnostics

Gastroenterology

I had to give out personal information in a waiting room with other people. Also I was sat in the waiting room about half an hour having been nil by mouth, there were people eating and drinking. There should be a separate waiting area for patients. It was 2 hrs before I was seen, which is too long when you've been told to be nil by mouth. I had to explain I was autistic to the doctor, who was fine once he understood.

Mr Arun Khajuria

Orthopaedic Surgeon

My recent visit was for a post operative 6 week check after total hip replacement. Mr Khajuria checked movement and stability of my new hip in detail, then sent me for an X-ray, after asking how the past few weeks had gone. Once the X-ray was back, Mr Khajuria gave me more detailed advice on how to strengthen and improve my mobility. The whole experience was extremely positive, especially as I felt listened to.

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

It was great to be able to see Mr Steven Lau at the Spencer, although a great shame that the NHS does not recognise crossover between private and public services. I had paid £250 to see Mr Lau for the same consultation as I had on 7th January, meaning that I am no further along the path of accessing the treatment I’ve waited 21 months for. I am grateful, however, that I’m accessing private services via the NHS

Bristol Menopause Clinic

Public Health Medicine, Obstetrics & Gynaecology, + 1 more

The clinic is easy to find, just off the motorway. I was made a cup of tea when I arrived. The doctor was very pleasant and patient whilst I listed my many and confusing health symptoms. I felt listened to and understood. It was so good to have the time to elaborate in a way that you cannot in a traditional doctor appointment. think we have a plan going forward which will help. Fingers crossed.