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Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

it's the Grosvenor Cleveland First experience Anweek today Monday i went for a blood test and Ultrasound both appointments were on time. The next day i had an appointment by phone some sort of registration ( by the way this was the 10!th registration ) Our life doesn't revolve over your hospital so many registrations what for and you still got it wrong it's frustrating and monotonous.) I would try and find an easier way for patients . let's go back to the phone registration the gentlemen tells me i have to do a blood test and a swap, i told him i was there yesterday and i did a blood test he told me that i have to go back as they forgot to do another blood test and the swap. Forgot i found that very unprofessional so on Wednesday i went back when the nurse took me she took me to the room did the blood test and another nurse came for then swap i was told i need to go and do and ECG a test that i wasn't aware of i became stressed and furious i turned to the poor nurse and said to her i am not doing an ECG and to cancel it. i found the whole situation unprofessional. Thursday arriving to the hospital' early in the morning' once again registration and then a Porter came and took' us to the room. a few minutes later the nurse came and of course another registeatiôn Room nice but no cupboard to hang your coat. it rains a lot in England we wear coats .My surgeon came and explained the procedure and few minutes after he left went down for the operation all well to this point Eventually i was up and nurses came to check all was well Food Menu is very unhealthy no salad no fruit juices i would suggest you get a dietician it's shameful your Menu I was discharged by Professor Hakim at around 3:30' the nurse went to get the discharge letter and told me that i have an MRI at five i told her to cancel it no need for MRI after the operation When i came to leave nobody told me what i had to do was given some plasters and i asked if i could have a shower n was told not today tomorrow i went to the desk on my way out to query an extra bill i wanted to know what it was for and he couldn't tell me i said where is your account department and he said we don't have one on the premises this huge hospital doesn't have an account department in short when i know what its for i will not pay even'. on my chart why Good luck you have a very nice hospital but very stressing and there is a lot of' things you have to work don't think it will be my first choice

Mr Sid Goel

Ophthalmologist

Overall, the journey for this process was simple. An initial visit to see what my eye sight was like and what procedures were available to me. I believe due to job related issues that I had to have LASEK. An appointment date was set up to have the procedure done. On the day. I arrived at location in HRI and was kindly directed by staff members to a closed off area of the wing where the equipment was, I was met by Mr Goel and two nurses who went over the procedure with again and explained everything that was going to happen in a simple way. The procedure itself took about 15 minutes and most of that was waiting for numbing drops to work. I didn’t feel a think when the actual procedure took place. After the procedure I have had multiple check ups, some with some hiccups due to the medication that was prescribed after but that was due to how my eyes were reacting to them. Steroid drops caused pressure issues in my eyes. After stopping using them I had no problems at all. I was off work for about a month with LASEK, although again, given a different job role could have probably gone back to work sooner. I’m now 6 months post surgery and my last eye check and appointment revealed that I have better than 20/20 vision now. Which I am buzzing about. The only issue I have with is some glare In the evening from car lights, but before the procedure I was informed that this is a minor side effect of it and tbh, I can deal with it and it very minor. Overall, Mr Goel and his assistant have been friendly, kind and extremely knowledgeable in there field of work. I spent some time before the procedure mulling over different options but I can happily say that Mr Goel was the correct option. If you have any doubt about who to chose for this eye procedure / surgery. I would 100% recommend Mr Goel.

John Flynn Opticians

Optometry

I recently visited John Flynn Opticians for my 2-yearly eye exam. Dr Janjua is always incredibly thorough in the eye exam, explaining each step and answering all my questions with patience. He takes the time to discuss my prescription in detail and also the variety of lens options available such as anti-fatigue, blue light reduction and anti-glare. I work in the computing industry and having the right eyewear makes the difference between a good day and one where you’re severely tired at the end of it. Dr Janjua’s expertise and attention to detail makes sure you’re confident it will be a good day. Dr Janjua is also supported by an amazing team. Everybody is welcoming and professional, making the entire process seamless and comfortable. I only needed new lenses this time which will be fixed to my existing frames, but when new frames have been required they’ve helped me choose the perfect frames that not only suit my style, but also feel comfortable. What really stands out is the personalised care and attention I received. Dr Janjua and the team genuinely care about your eye health and it shows. I highly recommend Dr Janjua and the team to anyone in need of eye care.

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

I had my suspicions as to what was happening to me. However, going down the general NHS GP route was not getting me anywhere. They kept treating each symptom individually rather than looking at me as a whole. A few years of going backwards and forwards. Stress! With Dr Nikki, within the 30 minute consultation I felt heard, all symptoms were put together and a treatment plan was formed. It all made sense and everything was explained. Medication prescribed and ordered, report received and a report sent to my own GP, all within a few hours. Future follow up already booked. That is what you call professionalism, efficiency and having very knowledgeable doctors who understand the female body. Wish I had booked them sooner. I would highly recommend them.

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

I saw Alex Townsend for a running injury on my foot/ankle via Bupa. He was very professional, provided great care, and was excellent at communicating his thought process as he inspected my injury. He was efficient and determined in getting me the necessary follow ups booked timely when I told him I had an upcoming race. He referred me to Dr. Burdon who was also very professional and provided great care. After our follow up, Alex provided me with useful training resources for foot taping and running. He performed walking and running gait analysis on me. It was insightful to hear his analysis, and it formed the basis for him to refer me for additional foot physio appointments to strengthen my foot and minimize chance of future injuries.

Mr Christopher Brewer

Obstetrician & Gynaecologist

From my very first appointment through to the post‑procedure follow‑up, Dr Brewer provided outstanding professional advice and guidance. He took the time to carefully explore all possible options and offered clear, well‑structured recommendations, which enabled me to make confident and well‑informed decisions. This thoughtful approach was especially reassuring especially when you’re feeling uncertainty and apprehension. The surgical procedure itself was carried out with exceptional precision and care. I have complete confidence in recommending Dr Brewer. His expertise, thoroughness, and care gives you the confidence you are in safe hands. Thank you.

One Hatfield Hospital

Audiology, Cardiology, + 21 more

It was such a brilliant experience. I had treatment for my frozen shoulder and the staff from the receptionists to the consultant to the assistant to the nurses were absolutely brilliant. As a business owner, I strive for this type of customer service and your staff are the best representatives of perfection in their offering. I would like to especially thank the cosultant who carried out the treatment and his assistant (I fainted a few times so forgot their names) who were exceptional. Thank you very much for a challenging evening into such a pleasure.

Spire Hartswood Hospital

Weight Loss & Bariatric Surgery, Allergy Medicine, + 20 more

I recently returned to Spire Hartswood Hospital for my post-hip replacement follow-up, and I was once again very impressed with the level of care. The staff were attentive, professional, and genuinely caring throughout my visit.. Everything ran smoothly and on time , and I felt well looked after from the moment I arrived. The facilities are spotless and comfortable, and the aftercare support has been excellent. I’m extremely pleased with my recovery and grateful to the entire team at Spire Hartswood for their continued professionalism and kindness!

Dr. Haus Dermatology

Cosmetic (Aesthetic) Medicine, Dermatology

Dr Haus is a master of his craft. I have been visiting Dr Haus for several years now for a variety of treatments, including lasers and injectables. He is extremely knowledgeable, passionate and caring, and my results, due to his artistic eye and precise skill speak for themselves. Dr. Haus's clinic is immaculate, spotless, beautiful and relaxing and the staff are so friendly, efficient and capable; nothing is too much trouble. Outstanding!

Cromwell Hospital

Allergy Medicine, Audiology, + 17 more

This was my first treatment session with Mr Raf Niziol and from the outset he was warm, helpful, personable and kind. His friendly demeanour immediately put me at ease and he was patient and understanding. He explained everything clearly and thoroughly and also gave plenty of space for me to share my own thoughts and ask questions. I will be switching to Mr Niziol for all future and ongoing treatment.

Mr Gurudatt Sisodia

Orthopaedic Surgeon

I was very confident and reassured by Mr Sisodia from the first consultation. He took care to make the experience individual, remembering my personal situation and speaking to my husband whilst I was in recovery. The recent follow up was thorough and informative, clearly answering my questions in an understandable way and allowing plenty of time.

Mr Samit Ghosh

ENT Surgeon

I was recently treated by Mr Ghosh for chronic sinusitis. He was very friendly and professional when he explained the various options for treatment. When I eventually required surgery he was very reassuring ahead of the procedure. I’ve seen a massive improvement since the surgery and feel very happy with the treatment.

Mr Laxmikant Chaudhari

Obstetrician & Gynaecologist

Went for a biopsy-Mr Chaudhari explained everything and said to ask him to stop at anytime during the procedure which helped me to relax. The procedure was quick with minimal pain and Mr Chaudhari explained the next steps to me. I was very anxious about this appointment but it went very well and I came out relieved .

Miss Gemma Manasseh

Ophthalmologist

I was astonished by the genuine kindness and understanding. During surgery, when I felt pain, Miss Gemma Manasseh, explained what was happening. Why I was experiencing pain at that moment and that it would resolve in seconds. The reassurance helped me a lot. Just knowing what was happening was a great relief to me.

Dr Ashley Chisholm

Dentist

Ashley was welcoming, reassuring and highly professional. She took the time to understand my dental history and give me a clear and informative dental routine. She was particularly good with my 4 year old daughter, involving her and making the whole experience easy from a parents perspective.

Mr Shahab Khan

General Surgeon

Shad Khan is an excellent surgeon with a pragmatic approach who communicates well throughout the process; from pre-operative assessment to post surgical review. No wasted time, no unnecessary appraisals - efficiently delivering the required intervention with a reassuring style.