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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Dr Sujay Chandran

Cardiologist

I wish to formally acknowledge the exceptional standard of care provided by Dr Sujay Chandran during the assessment and management of my 90-year-old mother. From initial contact, Dr Sujay Chandran demonstrated prompt responsiveness, sound clinical judgement, and a proactive approach. He provided clear, appropriate advice at an early stage and actively guided the decision-making process, ensuring that my mother’s safety and wellbeing remained the priority at all times. Recognising the clinical urgency, Dr Sujay Chandran took steps to expedite her assessment, ensuring investigations were performed and reviewed without unnecessary delay. He reviewed the echocardiogram and ECG promptly and conducted a thorough clinical consultation immediately thereafter. His explanation of the findings was clear and precise, and his diagnosis and management plan were well considered and evidence-based. Dr Chandran demonstrated excellent communication skills and engaged in shared decision-making, taking into account my mother’s preferences and her ability to comply with treatment. His recommendations regarding medication optimisation, diuretic therapy, and onward referral were balanced, appropriate, and clearly explained. Notably, Dr Chandran provided ongoing follow-up after the consultation, checking on my mother’s condition and offering clear guidance should her symptoms change. This level of continuity and professional diligence is uncommon and highly reassuring. The consultation was conducted in a formal, focused, and highly professional manner, reflecting the highest clinical standards. I would have no hesitation in recommending Dr Sujay Chandran as a conscientious, thorough, and dedicated clinician.

Mr Marc Laniado

Urologist

Marc and his whole team at Sage were fantastic from beginning to end throughout the whole process. Once it was identified I had a problem with my prostate which needed to be addressed, the Sage support team quickly kicked in and started the process. The initial face to face meeting with Marc was first class, which put both myself and my wife at ease. This was followed up with a detailed breakdown of my status and required next steps. There was a very tight window for him to operate before Christmas; but this was dependant on the scan images being made available as very short notice. His team were tireless in their pursuit of the images form the NHS. Only because of their diligence were the images were delivered in a timely manner to Marc and the hospital. On the day of the operation I was visited by Marc and the anesthetist prior to surgery, which was a great success. I was seen again by Marc the following day and then allowed home later that day. All of the team who looked after me were outstanding and did a great job. The post surgery follow-up and care has been equally good. His team are always available and I have seen Marc twice post- operation. His guidance, support and professionalism has been outstanding. As well as being a great surgeon Marc is empathetic to the mental and emotional toll that a cancer diagnosis and surgery take. For me he is at the top of his game in this field and I have no hesitation in recommending him to anyone in a similar position.

Mr Ramy Bassily

Ophthalmologist

In January I had cataract surgery on both eyes, and opted for the Rayner Galaxy toric lenses as I needed to have my astigmatism corrected, and as an artist needed to have good near as well as distance vision as I make very detailed work. Mr. Bassily is a lovely, highly personable, smiley surgeon who will put you completely at ease. In my case this was particularly important, as the prospect of any kind of eye surgery had previously terrified me. He explained everything clearly and thoroughly, discussed all the options available and recommended which options would best suit my particular circumstances. The surgery went smoothly. I especially enjoyed the lively background music in the theatre! Mr. Bassily talked through everything as it was happening and put me completely at ease. I am delighted with my new lenses, and although they are still settling in, I have better than 20/20 vision in both eyes, and the astigmatism has been completely corrected. Colour is exactly as I would have hoped (I was afraid there might be a colour tint), the only change being I have an additional colour which I had not seen before (a violet tinge in glasses of water, in some lights) which is quite thriling! If you need cataract (or any other) eye surgery, I thoroughly recommend Mr. Bassily as a friendly and highly professional surgeon.

North Wales Eye Specialist Centre

Ophthalmology

I arrived circa 15min before my appointment time as requested and was greeted courteously by the reception staff before being lead to an examination room to undergo a basic check of my eyesight and health check/questionnaire. On retuning to the waiting area I was almost immediately greeted by Mr Bhargava. The consolation was just 5min after the appointment time, which is excellent. The consultation was thorough and very professional, Mr Bhargava has a very good manner and following questioning and examination explained all the parameters relevant to my condition. Mr Bhargava then went on to detail treatment and advice in a concise but detailed way covering all aspects very well. I left feeling that the visit was well worthwhile and that I had been treated well in all aspects of the consolation. I would have no hesitation in recommending Mr Bhargava to friends and colleagues.

Professor Francisco Leyva-Leon

Cardiologist

My recent visit was 27th Jan 26 for an Annual Review and my request to consider any further testing considered appropriate. Professor Leyva-Leon was timely with the appointment as usually the case. The Professor knows my case well after a number of years consulting and treatment for atherosclerosis and related aspects having diagnosed me as asymptomatic. As I understand it I am doing well and present as fit with regular exercise. We discussed any further testing and the Professor is to carry out an echo update. In considering anything else consideration was to be given as to whether a profusion test would be constructive or not. The Professor always explains his thinking and has an excellent patient manner which I value. As a none - medic I rely on his expertise. Based on my experiences over a number of years I have felt confident to recommend his services to colleagues.

Mr Paul Tierney

ENT Surgeon

I cannot speak highly enough of Mr Paul Tierney and the care I received during my recent visit to Spire Hospital Bristol. From the very first consultation, Mr Tierney was the consummate professional. Calm, knowledgeable, and genuinely compassionate. During what was a challenging and uncertain time, he looked after my overall wellbeing exceptionally well, not just addressing the clinical issues but also ensuring I felt informed, reassured, and supported throughout my recovery. His communication was clear, thorough, and easy to understand at every stage, which made a huge difference to my confidence and peace of mind. I always felt listened to, never rushed, and completely confident that I was in expert hands. I am extremely grateful for the care, professionalism, and humanity shown, and I would not hesitate to recommend Mr Tierney to anyone seeking outstanding medical care

Lucio Health

Diagnostics & Testing, Holistic Therapy, + 1 more

Dr Hari has been an incredible to our family during one of the most difficult times of our lives. From the very beginning, he has approached my mum’s care with compassion, calmness and genuine understanding. His manner is reassuring without ever being dismissive, and he takes the time to explain things clearly and thoughtfully. In such an overwhelming situation, that steady, considered approach has meant more than I can put into words. What really stands out is how balanced his advice is. He is open-minded, evidence-aware and always careful to ensure that any recommendations sit safely alongside conventional treatment. That level of diligence and professionalism gave us real confidence and peace of mind. During a time filled with uncertainty, Dr Hari has been a calm and trusted presence. We are truly grateful for his guidance and support Thank you dr Hari

The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

Hello I was very upset when the hospital charge me for XRAY in an NHS hospital that we have to be in the queue and don't get the private care. I had a fall in June 2024 and had an operation at RFH unfortunately the operation was not successful. I can't walk properly I am on a stick and have lots of pain. If I go to private is because I don't have any access to NHS but that doesn't mean that for diagnosis I need to pay while me and my family are paying a lot for taxes and don't benefit for our health when we need and are desperate. I also have been to another private consultant to find out what went wrong and if I can ever get better and can walk but they just charge me for consultation not XRAY in an all private clinic. Thank you

Miss Hui-Ling Kerr

Orthopaedic Surgeon

When I was referred to Miss Kerr I had little hope of a positive outcome however from the first consultation I was given clear information on how and what surgical solutions would help me. At each consultation I left feeling confident that I would be able to live without the endless pain I had been suffering for years. I need further surgery as both the right and left sides of my lower spine were impacted but at 5 weeks post op to the right side I am feeling the benefits. The care and compassion I received was outstanding and I am strangely looking forward to the next stage. Miss Kerr is professional and considerate, and has already changed my outlook for the future for which I am very grateful.

Cyprus IVF Hospital

Clinical Genetics, Obstetrics & Gynaecology, + 2 more

I had a great experience at Cyprus ivf hospital. Aman was our coordinator and she was immediately responding to all our worries and questions. It is a clean and well equipped clinic. The prices were fixed and no extra expenses were placed. They let you now about the price from the beginning and you now as the procedure goes on, when and how much you have to pay. Transfer of the embryos took place only when the doctor was sure everything was ready. No rushing. They followed the correct protocol for my case and were always there for us any day any time! Thank you all very much.

Transform Health

Physiotherapy

I had a really positive experience with this pain management therapy service. From the first appointment, I felt listened to and taken seriously. The practitioner took the time to understand my symptoms, lifestyle, and history. Every session felt tailored to how I was describing the issues were. I’ve noticed a real improvement, not only in my pain levels but also in my mobility and overall day-to-day comfort. I also came away with practical advice and exercises to help manage things between sessions, which has made a big difference.

Sonoworld Diagnostic Services

Imaging (Scans), Obstetrics & Gynaecology

I honestly couldn't thank Daniela enough! She has done my scans for many years now and has always been clear, transparent and informative. I am usually an anxious person and she has always made the process easy and smooth. I accidentally booked another place for a scan a few years ago and the experience I received traumatised me until I went back to Daniela. I couldn't recommend her enough and genuinely trust her with all my scans. Daniela is great at her job, is honest and provides a very high level of service. 5 stars as always.

Mr Gavin Macpherson

Orthopaedic Surgeon

I had severe osteoarthritis in my right hip and I knew I needed a hip replacement. From my first consultation with Gavin he explained everything and his manner was calm and reassuring. I have a terrible needle phobia and all the nurses and staff were so kind to me. I must thank Gavins anaesthetist Alastair he calmed me down and my whole procedure was carried out very professionally. I cannot recommend Gavin and his team enough I am looking forward to my recovery and going back to my everyday activities with my brand new hip.

Miss Kazal Omar

Obstetrician & Gynaecologist

I had a very positive experience under the care of Miss Kazal Omar for my open myomectomy, during which multiple fibroids were removed. From the initial consultation through to surgery and recovery, she was professional and extremely reassuring. She explained everything clearly, answered all my questions, and made me feel safe and supported throughout the entire process. I’m truly grateful for the excellent care I received and would highly recommend her to anyone needing specialist treatment.

La Belle Forme

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

From general enquiry to consultation, procedures and aftercare my experience has been absolutely superb. My procedure was a big step for me and I was supported all the way. My friends are very impressed with the results even after one week. This is honestly the first time I have put myself and I am delighted I did. This was not vanity but a step to look the age I feel.