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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

One Stop Healthcare

Anaesthetics, Audiology, + 48 more

Overall the experience was great. Justyna was simply amazing, super positive, supportive and caring. I felt very looked after. Where things could be improved - better communication in terms of the order of surgery. My expectations was for a 2:30 surgery, but instead I had to wait for an elongated period without anyone communicating with me or my wife. I don’t think anyone offered my wife a cup of tea or other which would have been nice. Post surgery in the recovery room, the ladies began to inclune the bed before I was ready and to the point where I experienced a lot of pain at the surgery point. I found this very distressing and was not needed. A more progressive approach to inclining the bed would have been much better and I could have let them know I was at my comfortable limit, as opposed to being pushed passed it and into pain. I believe as a result of this pain, they gave me a heavy dose of morphine which kept me groggy for a long period into the evening. I would question if this was needed if they hadn’t pushed me past my comfortable limits.

Dr. Adnan Darr

ENT Surgeon

We wanted to express our heartfelt gratitude for the exceptional care Dr Darr provided to our daughter during her treatment for orbital cellulitis. Dr Darr's decision to perform the complex sinus drainage surgery the way he did, despite it being more complicated, showed great skill and consideration for her long-term health. His ability to explain everything clearly, both before and after the surgery, put both our daughter and us at ease. Dr Darr's bedside manner was outstanding - he took the time to reassure us, answer all our questions, and explain the procedure in a way our teenager could understand. We particularly appreciated him coming out to update us after surgery and the thorough post-op appointment where he went through everything in detail. Dr Darr's professionalism, expertise, and kindness throughout have made a really tough time easier for us. Thank you for using your skills to make the best decision for our daughter's health.

Quality Dental : Horsham

Dentistry

I had a dental hygienist appointment. When it came to booking a further six monthly appointment I was asked to pay £35 in advance! This would be deducted from my bill in six months time. I declined to do this and cancelled my next appointment. I presume that at the next appointment I'd be asked yet again to pay £35 in advance, which basically means that this is just a way of charging a one off payment over and above the actual cost! I have never been asked to pay in advance for any private care, dental or otherwise. I think this is very sharp practice. By all means have a cancellation policy and charge the customer for not attending, but don't just take £35 well in advance! I may have to change my dental practice if this continues.

Mr Sherif Monib

Breast Surgeon

I had an excellent experience at this health clinic. The staff were welcoming, professional, and genuinely caring from start to finish. The clinic was clean, well-organized, and ran on time, which I really appreciated. The provider took the time to listen, explain everything clearly, and made me feel comfortable and respected. I left feeling well cared for and confident in my treatment. Highly recommend this clinic to anyone looking for quality healthcare.

Mr Parijat Bhattacharjee

Obstetrician & Gynaecologist

My wife is vulnerable with a neurodegenerative disorder and I was concerned about her care considering it was for a delicate gynaecological procedure. I need not have been. The care, kindness and patience she received was truly exemplary and delivered with warmth the height of professionalism and clarity. Truly a beacon for the standard of medical care that all doctors should aspire to. Sincere thanks to the outstanding Mr Bhattacharjee and his team.

Mr Mark Norton

Orthopaedic Surgeon

The whole procedure went extremely well I followed all the post operative procedures to a T which I am sure assisted in a relatively quick recovery. I was able to resume driving after six weeks with the exception of a little stiffness in my hip which I am told will pass in time I am back walking and doing all the things I could before the problem arose. Many thanks to Mr Norton and his team.

Quality Dental : Worthing

Dentistry

The dentist was very good. Friendly and professional. The hygienist felt as though they were trying to sell additional products and if I hadn’t asked the right questions I’d have been caught out, just like someone who was paying in front of me was. The Saturday receptionist was friendly and helpful The weekday receptionist was a little abrupt and less customer service oriented

Venturi Cardiology

Cardiology

9/10 My Sonographer Rima Shah was fantastic, professional and informative. To improve the service i think it would be nice if a cardiologists could quickly glance/look over results and give a brief written note/summary of results/heart health. It is a shame that in order to get a cardiologists insight/reassurance I then have to rebook and pay for an additional appointment.

Mr Aruna Munasinghe

General Surgeon

Dr. Munasinghe provided exceptional care during my hernia treatment. He thoroughly explained the procedure, addressing all my concerns with patience and clarity. His expertise and compassionate approach made the entire experience comfortable and stress-free. The surgery was successful, and his post-operative guidance ensured a smooth recovery.

Brain Health Clinic

Clinical Psychology, Neurology, + 1 more

Dr Mohan was empathic and compassionate. I felt his explanations were helpful and his suggestions around future management included psychological approaches as well as a medical perspective and suggestions for potentially useful medication. He emphasised that I had choices and his approach felt very gentle and normalising. Thank you

Surrey Foot and Ankle Clinic

Orthopaedic Surgery, Orthotics, + 1 more

Prompt,efficient service to book appointment. Short waiting time as offered cancellation appointment. Slight wait for clinic review, but informed of 10 minute delay when we arrived. Only issue I would have is lack of patient parking at Mount Alvernia, and this is a particular issue when struggling with mobility!

Dyer Family Osteopathy

Acupuncture, Osteopathy

I've been seeing David for just over a year now for various issues. He's helped me with long term migraines and persistent headaches, a rolled ankle, lower back pain, shoulder injuries, and generally kept my body from falling to bits from working 9 hours a day at a desk and running around after two little people!

Mr Majid Shabbir

Urologist

Mr Shabbir throughout my appointment and various treatments and procedures, has been a consummate professional, showing a high level caring, ensuring that everything he does is patient centred. He takes time to listen and explain, whilst ensuring that you are able to contact him, if there are any problems.

Dr Eleanor Beddoe

General Practitioner

Dr Beddoe is extremely good at putting her patients at ease. She is a good listener and takes time to explain medical conditions in an easy to understand way. She is very knowledgeable about menopausal-related conditions, and was able to diagnose and treat my condition in a professional and timely way.

Professor Christopher Liu OBE

Ophthalmologist

Two years ago I had cataract operations to both eyes. The operations went very smoothly with an excellent recovery. All was as expected from the information Professor Christopher Liu gave me before I went ahead. After two years I am please to say my vision is still excellent.