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Dr Dimitra Metheniti

Paediatrician

I am writing to provide feedback following the recent online ADHD assessment regarding my son, Kaiyan. This feedback is offered constructively, with the intention of supporting shared understanding and ensuring the final report reflects the full context. This appointment was attended at a point of significant exhaustion. As a parent of a child with complex needs, substantial time, emotional energy, and personal resources have been invested over many years in seeking understanding, assessment, and appropriate support. The intention in attending this assessment was to gain clarity, guidance, and support during an increasingly difficult period. While there was calm engagement with Kaiyan and some review of history, the overall experience did not feel sufficiently grounded in the full developmental, medical, and contextual picture. Key aspects of the urgency of the referral, the cumulative impact on family functioning, and the extent of previous attempts to seek help did not appear to be fully explored. It was helpful that leg pain, dyspraxia, and a whole-child perspective were considered; however, these observations would have benefited from fuller integration of existing history and context. Discussion surrounding ADHD diagnosis and medication occurred without clear acknowledgement of the prolonged and often challenging efforts already undertaken to access support. This was particularly difficult, as it was experienced as implying that the pursuit of assessment was primarily medication-focused, rather than reflecting the reality of the situation or the breadth of concerns relating to anxiety, phobias, demand avoidance, and overall functioning. It was upsetting to hear that the low school ADHD rating was considered to limit evidence across two settings. When increased conflict between Kaiyan and his father was mentioned, the subsequent focus on punishment and physical discipline—while recognised as part of standard ADHD enquiry—was experienced as misaligned with the context in which the information was shared. The tone of this line of questioning felt difficult, particularly given the absence of any safeguarding concerns, and contributed to a sense that parental actions were being scrutinised rather than the child’s needs being explored. This experience was reminiscent of previous NHS interactions in which parental concern has been perceived as problematic rather than contextualised, including prior paediatric consultations relating to leg pain where concerns were minimised. It is also important to note that Kaiyan’s father is highly involved in his care and daily regulation needs, including carefully preparing routines such as ensuring his lunchbox is appropriately organised. During the appointment, there was limited opportunity to convey the extent of prior investigations relating to leg pain, vitamin D, dyspraxia (which has been explored and ruled out), and possible hypermobility, despite extensive engagement with GP, NHS, orthopaedic, and specialist services. Greater exploratory questioning and integration of existing reports may have supported a more complete understanding of this history. Overall, the assessment appeared to move relatively quickly towards formulation and advice-giving. For a parent already experiencing significant fatigue and pressure, this approach felt misaligned with the need for collaborative exploration and validation of lived experience. Rather than feeling supported or guided, the interaction was experienced as judgement, which contributed to feelings of inadequacy at a time when reassurance and clarity were being sought. The cumulative developmental history, current level of impact, and constraints faced by the family did not appear to be fully reflected within the appointment. The experience was consistent with interactions where parental concerns and lived expertise are positioned as secondary to professional formulation, rather than integrated as essential clinical information. Thank you for taking the time to consider this feedback.

Fitzrovia Suite

Obstetrics & Gynaecology

My experience at the Fitzrovia private maternity suite at UCLH was exceptional from start to finish. The room's were spotlessly clean, comfortable, and calm - exactly what you hope for during such an important emotional time. The food was genuinely excellent, with a great variety of choices, which made a real difference during recovery and long days on the ward. Most importantly, the staff were absolutely amazing. From the midwives and healthcare assistance to the catering team, every single person was kind, caring and professional. The midwives were extremely knowledgeable and always on hand to support and reassure, no matter the time of day. Nothing ever felt like too much trouble. What truly stood out was the continuity of care even after discharge. The midwives remained available to support me with breastfeeding and post cesarean aftercare, which was invaluable and made me feel supported well beyond my stay. I cannot fault the Fitzrovia private maternity suite at UCLH. The standard of care, compassion, and attention to detail where outstanding, and I would highly recommend it to anyone considering private maternity to care.

Freedom Vision - Chelmsford

Ophthalmology

I recently had bilateral cataract surgery. From start to finish the treatment I received was excellent. The patient liaison manager was really helpful, friendly, incredibly supportive and a welcome calming influence. I was amazed by the state of the art optical equipment that was available to ensure that my lenses were perfectly suited to the dimensions of my eyes and my prescription, as well as the care that the technicians took while taking the measurements. The optometrists I saw were caring and informative, ensuring that I knew about the different types of intra ocular lenses available and what I may expect from them. They carried out my eye tests with care and patience. The eye surgeon was incredibly experienced and very skilled, and carried out the procedure very efficiently with great care. Now, six weeks post-surgery, I am very grateful of the care I received and the quality and clarity of my lenses; both aspects easily surpassed all my expectations. I would highly recommend Freedom Vision, Chelmsford to anyone considering cataract surgery.

Chase Lodge Hospital

Cardiology, Dentistry, + 7 more

I went to the Urgent Care Centre at Chase Lodge Hospital, Mill Hill London on Saturday Nov. 29th 2025. I was seen immediately by an outstanding Urgent Care MD, Dr. Jalal Moradzadeh. He listened, he checked me thoroughly, ordered the required tests, sent me for Chest-Xray (done on site), while spending the time explaining it all. At the end, he diagnosed with bacterial pneumonia and bilateral conjunctivitis, prescribed the appropriate treatment which was started on-site (pharmacy on site). The following day, a Sunday, he arranged for me a Chest-CT and an appointment with respiratory physician specialist for the following Monday. The whole team, each and everyone, the receptionists, the nurse, the Xray person and the pharmacist were all helpful, efficient and professional. They all played a role in my speedy recovery. I returned to the Centre on Saturday Jan. 17th and was seen again by Dr. Dr. Jalal Moradzadeh on a related issue and again encountered, professionalism, efficiency all with a smile.

Dr Moez Dungarwalla

Haematologist

Dr. Moez Dungawalla was my doctor during one of the most difficult and painful periods of my life, and the care he provided was truly exceptional. From the very beginning, he made me feel safe, supported, and confident that I was in good hands. He was always honest and straight to the point, which I deeply appreciated, but he delivered everything with genuine care and compassion. In moments when things felt overwhelming, his professionalism, calm presence, and clear communication made all the difference. He never made me feel rushed or dismissed, and I always felt heard and respected. Dr. Dungawalla is not only incredibly skilled at what he does, but he also treats his patients with real humanity and kindness. I am truly grateful for the care he gave me during such a hard time, and I can’t speak highly enough of him as both a doctor and a person.

Mr Ankur Shah

General Surgeon

Mr A J Shah is a highly skilled and knowledgeable surgeon who carried out my inguinal hernia repair. The whole experience proved positive, commencing from initial consultation stage through to surgery and my final clinic appointment before being discharged into the care of my GP. He was professional and approachable and took time to explain the procedure in great detail whilst listening very carefully to my own concerns. I would highly recommend Mr A J Shah and his team for the expertise, compassion and excellent patient care I received throughout the process and was extremely pleased with the outcome of my surgery.

Dr Masud Haq

Diabetes & Endocrinology Specialist

I am extremely happy with Dr. Masud Haq. I am on menopause therapy , it’s been over 2 years now and Dr. Haq has helped me enormously by choosing right bespoke therapy for me so I can function normally on day to day bases . My hormonal balance is perfect now, my focus and energy back to normal . Any issue I have Dr. Haq listens carefully, finds the right solution and helps me ! I feel 30 again although I am 50 years old . I should have left this review ages ago ! ! I can say with confidence that Dr. Masud Haq is an expert in menopause therapy and I am grateful I found him . Ewa L.

The OrthTeam Centre

Imaging (Scans), Neurology, + 6 more

Positive perks - the waiting room had adjustable height chairs meaning I didn't have to struggle getting in and out of chairs! Dr Chinoy didn't judge me, or make me feel rushed or that I was an inconvenience (something I have grown accustomed to from the nhs). Despite my symptoms not fitting in with his specialities he recommended a colleague who he feels confident would be able to meet my needs. Although private care is hard on my wallet as a self funder, the advice, treatment and service I received overall made it more than worthwhile.

Mr Cristian Nita

Orthopaedic Surgeon

Mr Nita explained everything and options I had. I had tests and trials with walking aids to determine best option for me explaining both pros and cons I opted for long leg osteotomy which gave me option to have knee replacement later in life. I am 12 weeks post operation and i’m walking unaided and I am using no pain killers. I do realise I do have lot of recovery to get 100%. I cannot thank Mr Nita enough, his professional and skills have changed my mobility, without the pain that I used to endure

ABBI Clinic - Preston

Child & Adolescent Psychiatry, Psychiatry, + 2 more

Different time slots and sessions or more flexibility. Clearer communication between services and funders. Digital timetable, links and resources could benefit from being clearer/more easy to find. Mixed bag of staff, although the weaker ones did go quite quickly it still felt as though I was a bit of a guinea pig and didn't get as much from those sessions. Core team very caring, compassionate and supportive. Environment is an downside, a shared office building is not the best setting.

Mr Christopher Challand

General Surgeon

During my initial consultation, surgery and follow up appointments Mr.Challand has always been friendly, reassuring and very informative regarding my diagnosis, treatment plan and surgical procedure needed. He always displayed great professionalism and I feel I have received the ‘Gold Standard’ of medical treatment! Thankyou Also on a lighter note Mr Challand even recommended a great tv series to watch during my recovery time to treat the boredom

Bristol Menopause Clinic

Public Health Medicine, Obstetrics & Gynaecology, + 1 more

Everyone at the Menopause Clinic was so kind, friendly and welcoming, it made the whole experience so much more manageable. I'm so grateful that places like this are finally now starting to exist for women's health, as this area has been woefully neglected for so long. I felt really supported and listened too, plus the doctors actually have the expertise and knowledge to advise properly. Thank you so much!

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

I found the number of emails related to the appointments to be unnecessary and extreme. I was asked to complete a pre appointment questionnaire online. I did so and then received 3 further emails and a text message asking me to do the same. I have also received 4 emails asking me to give this feedback. Please look at your system. Filling your clients inboxes with multiple emails is not helpful for anyone.

Deben Private GP Services

General Practice (GP)

Greeted well by Amanda the secreatary and nurse on arrival. Dr Ridout greeted me with a smile and handshake, addressed me by name and personally conducted me to her office. She was warm, positive, respectful and dealt with my needs very professionally. I was re- assured with the positive measures organised. The blood work was excellently completed. A satisfactory and uplifting experience.

Dr. Sonu Sharma

Psychiatrist

i've known dr sharma for a very long time and she is the best psychiatrist i ever had. firm but fair. she believed in me even when i was resisting treatment and not always the easiest patient to work with. she could of gave up on me a long time ago, but she didn't. she listened to my views and opinions, didn't judge, and treated me like a person not just the anorexia.

Mr Daniel Sabiiti

Physiotherapist

Really great experience seeing Daniel at Physio Jack Studios. He took the time to go through my symptoms, and identified the likely issue. The explanation of exercises were clear, both in the session, and the written info that followed. The follow-up session was useful to review progress, and Daniel suggested some helpful steps to try and prevent the issue recurring.