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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Ms Ileana Anderco

ENT Surgeon

Dr Anderco was v Professional , empathetic and respectful of my elderly retired status as a medical colleague usually difficult patients! the consultation was skilled and she discussed my symptoms , worries past history in an unprejudiced manner as I was using medical jargon! and my opinion was also taken into consideration the next step was discussed and explained and after seeking my consent, Nasal endoscopy was carried out with care and in an experienced manner and with due regard for my comfort . Did not rush through the procedure . The Registrar sitting in the consultation with my consent was being taught and shown on video not only the physical diagnostic appropriate structures but also Patient communication , comfort care working as a team with staff as a doctor by example of a Senior and v experienced HOD and Staff working with Dr Anderco were pleasant helpful and happy working with her and attended to me the patient attentively Management plans were discussed and follow up to be arranged with results , availability of interim access too explained I Felt at ease from the beginning welcome till the end and very satisfied with the consultation The Registrar sat in the consultation with my consent . I am long

Evergreen Richmond Medical

Dermatology, Fertility Medicine, + 7 more

I am writing to express my sincere appreciation for the exceptional level of care and professionalism provided by Dr. Paciello. My experience was characterized by the following highlights: • Exceptional Availability: Dr. Paciello demonstrated remarkable flexibility by accommodating a consultation on very short notice. I am particularly grateful for her willingness to adjust her schedule to facilitate a meeting during my lunch hour. • Clarity and Communication: Throughout the process, her explanations were thorough and easily understood, ensuring complete clarity regarding my health and next steps. • Operational Convenience: The integration of on-site blood and urine diagnostic testing provided a seamless experience, significantly reducing the logistical burden of coordinating separate appointments. • Digital Accessibility: The availability of high-quality video consultations serves as a highly efficient and convenient alternative for modern patient care. In summary, Dr. Paciello provides a patient-centered approach that balances clinical excellence with administrative efficiency. I would highly recommend her services to those seeking comprehensive and flexible medical care.

UK Vein Clinic - Harley Street

Vascular Surgery

Since the moment I entered the clinic I was very well taken care of. The friendliness of the staff made all potential stress go away in seconds. The procedure itself was almost pain free and if any pain was felt that was similar to when one has their blood test done. My treatment was both radiofrequency ablation as well as foam sclerotherapy on both legs. It was done literally in a flash while having a friendly relaxing chat with doctor and nurses. I was shocked when I was informed the treatment was already completed. I have been instructed about the aftercare as a reminder as I had received many emails before the treatment explaining all stages including recovery. Then I simply got out of the clinic and had a walk around the city with my husband who was also amazed how quickly it all went. Their aftercare is spot on too and you can get in touch any time you might feel concerned. It is now my fourth day after the treatment and I feel great and I am so happy that all nasty vericose veins I had are gone. I would and will recommend the clinic and the treatment to anyone struggling with vericose veins issues. Milena

Practice Plus Group Hospital, Barlborough

Considering i am a private patient very Dissapointed. 1. I was contacted after making the initial appointment asking where i had my MRI scans. I gave the lady all details only to be contacted again the next day stating they could'nt locate them. I then gave them more comprehensive details and was assured if any issues i would be contacted. I attended the practice for the consultation on 27/11/25 only to be told by Mr. Bacon we could not proceed as he did not have my scans. I proceeded to to ask for the pre med tests during which an anneasatist was very rude to me because unfortunatly i have a needle phobea. 2. Prior to the operation i rang to ask that during the operation day is there somewhere for my partner[ ie. in the ward room etc] and informed yes. She was informed on arrival at 6.30am with me that she was not allowed on the ward until 6pm . We had travelled 80miles to the hospital that day. If we had been informed prior too alternatve arrangements could have been made for her.

North Wales Eye Specialist Centre

Ophthalmology

I arrived circa 15min before my appointment time as requested and was greeted courteously by the reception staff before being lead to an examination room to undergo a basic check of my eyesight and health check/questionnaire. On retuning to the waiting area I was almost immediately greeted by Mr Bhargava. The consolation was just 5min after the appointment time, which is excellent. The consultation was thorough and very professional, Mr Bhargava has a very good manner and following questioning and examination explained all the parameters relevant to my condition. Mr Bhargava then went on to detail treatment and advice in a concise but detailed way covering all aspects very well. I left feeling that the visit was well worthwhile and that I had been treated well in all aspects of the consolation. I would have no hesitation in recommending Mr Bhargava to friends and colleagues.

Spire St Anthony's Hospital

Allergy Medicine, Cardiology, + 21 more

Dear Doctor and Team, I wanted to take a moment to sincerely thank you for the outstanding care I received during my gastroscopy. From start to finish, the entire process was made so much easier than I had expected. Dr Hayat was absolutely fantastic — humane, empathetic, and reassuring — which made a huge difference to me. The staff took the time to explain everything clearly, answered my questions patiently, and helped me feel informed and calm throughout. Everyone I encountered was friendly, professional, and genuinely caring. What could have been a very stressful and frightening experience was turned into a positive one, not only for me but also for my partner, who felt reassured by the kindness and clarity shown by the team. Please pass on my thanks to everyone involved. Your compassion and professionalism truly made a lasting impression, and I am very grateful.

Tayside Complete Health

Cardiology, Clinical Psychology, + 18 more

This is truly a very pleasant clinic. All staff put you at ease and treat you very well. I had an upper endoscopy performed by Dr Craig Mowat. He is a really patient, polite and conscientious professional man who listened to my concerns and talked me through them. He was very thorough and suggested how I could relive my symptoms mean time until my procedure, which was only a few weeks later. He explained exactly what would happen. The experience was very calm and I was put at ease. Dr Mowat told me of his findings immediately after the procedure and called me to discuss biopsy results a couple of weeks later. The whole experience was calm and quickly put my fears to rest. Thank you very much for lifting a huge weight off my mind - I can now get back to enjoying life!

Mr Jonathan Hughes

ENT Surgeon

My whole experience from initial consultation with Mr Hughes to today's final check up has been amazing. Mr Hughes explained the whole procedure in a very reassuring manner, patiently answering all my questions. The stay at the Cleveland Clinic was extremely comfortable, and very calming, my nursing staff were very kind and so attentive at all times. My operation was a success, and the call at home on my return from Mr Hughes was very much appreciated. Both my follow up consultations have been very successful and I am pleased to be recovering well. I am very glad that Mr Hughes is my consultant and his calm reassuring manner has made the whole experience better than I had thought it would be.

Mr Janos Patko

Orthopaedic Surgeon

I recently attended an appointment at Methley Park with Mr Janos Patko for hip pain. I was seen very quickly and Mr Patko was very professional, friendly, he advised me and arranged some further treatment for my on going hip pain. I have attended numerous appointments and had a small procedure carried out few months ago by Mr Patko all of which have been carried out very professionally, friendly and quickly. I would like to thank Mr Janos Patko and his Team at Methley Park for giving me advice/treatment for my hip pain, brilliant Consultant and Hospital.

Dr Peysh Patel

Cardiologist

Great to see the Dr who did the job. As with all doctors I’ve seen they don’t read my notes in detail before speaking to me which I find a little bit frustrating. I’m on the ball though with my medical history & medications & actions that have been taken so I can talk about my treatments in an informed way. Any questions are ensure are answered clear in a manner that I can understand. All in all the doctor cared to a point but get the impression they are spread thinly across the NHS.

Dr Nazar Sharaf

Neurologist

My appointment started on time, so there was no long wait in the waiting room, which I really appreciated. I felt reassured by the clear and thoughtful feedback I received from Dr Sharaf, and he took the time to explain things in a way that was easy to understand. I left the appointment feeling confident and trusting that all the necessary exploratory tests have been thoroughly carried out in relation to my condition.

Mr Jonathan Lippiatt

Obstetrician & Gynaecologist

Mr Lippiatt has looked after me for many years and has always been clear, courteous and understanding when meeting with me. He has always made me feel relaxed and at ease. This is a skill that not all consultants have!! I would like to take this opportunity to thank him for all of his support to me during this difficult journey for me. I would also like to thank his Secretary Nicola for her assistance as well.

Dr John Rawlins

Cardiologist

Dr Rawlins was a true professional who explained everything in detail. He is clearly passionate about cardiology. Immediately I met him I felt at ease following some initial investigations with the cardiac nurse a few days before. I highly recommend Dr Rawlins following my visit today and would feel 100% safe in his care if a procedure was ever required. A true gem for the cardiology community!

Dr Mark Weatherall

Neurologist

Dr Weatherall was the first doctor I've spoken to who truly understands and took my issues seriously, recognising migraines aren't normal and are impacting life! He explained everything thoroughly and made me feel like the issue was being properly addressed with plan A, B, and C already sorted. He was very helpful arranging these with my GP and making sure everything was super transparent.