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The Royal Marsden Private Care - Cavendish Square

Oncology

I have been under the care of Dr Alistair Ring since September 2024, and from my very first visit to The Royal Marsden, I knew I had made the right decision to begin chemotherapy there. During our initial consultation, Dr Ring immediately put me at ease, even though I had just received a difficult test result minutes before our meeting. He took the time to explain the Oncotype test for example and the treatment options available, making it clear that every step of my care would be centred around me. Dr Ring’s attention to detail and his encouragement to ask questions gave me great confidence and helped me feel empowered throughout my treatment. Following chemotherapy, I began medication that induced menopause, and thanks to his early guidance on potential side effects and how to manage them, I felt fully prepared. I also appreciate that he has been open to ongoing conversations about my treatment, including exploring HRT options, this openness means a great deal. The clinical staff at The Royal Marsden have been exceptional. They have consistently provided compassionate, professional care, and I genuinely look forward to seeing them at each follow-up. They remember small details and speak to me as a person, not just a patient, which makes every visit a positive experience. I cannot recommend Dr Ring and The Royal Marsden highly enough. I am deeply grateful for the outstanding care and support I have received and continue to receive from the entire team.

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

Spire Harpenden Hospital

Whilst time waiting to see Mr Khan was very quick , if I'd arrived any later I wouldn't have completed my check in and, I arrived more than the recommended 15 mins early more staff on reception required plus I don't think self checking in on tablets helps , whilst fine for me others clearly needed help.After seeing Mr Khan I needed follow up appointments for a scan and,blood/urine tests . Having waited at 1 reception for 15 minutes area to make an appointment for the tests to be brusquely told to go and make my scan appointment as it "Would save time" .When I'm 2 away from the desk don't think it was about saving my time.Then wait at the radiology department reception for another 15 minutes as only 1 person on reception, told they'll need to check with the radiologist and, would call me today as yet they haven't. Return to main outpatient reception to book tests and, amazingly I've now got 6 people in front of me ...finally get to the desk to be told can't do blood test as no one there to do them .Now had there been but because of time wasted there no longer was ? Not impressed by The Spire on this occasion, Mr Khan yes , but everything else no .

London Bridge Sports Medicine

Sports & Exercise Medicine

I recently had an appointment with Dr. Ajai Seth, and I can't recommend him highly enough! From the moment I walked in, he took the time to listen to everything I had to say, which made me feel truly valued as a patient. Having had previously negative experiences with surgical doctors, I was pleasantly surprised by Dr. Seth’s holistic approach. He not only focused on my knee issues but also inquired about my diet, nutrition, lifestyle, and exercise training. This comprehensive assessment helped me feel more at ease and confident in my treatment plan. I was particularly concerned about a course of knee injections I needed, but Dr. Seth ensured the procedure was completely pain-free. His reassuring demeanor put me at ease, and I appreciated that he followed up to check how I was doing afterward. Additionally, the administrative team at the clinic were kind, professional, and exceptionally helpful, making the entire experience smooth from start to finish. Overall, I give Dr. Ajai Seth a full 5/5 stars for his expert opinion, advice, and treatments. He will be my go-to sports doctor whenever I have an injury. Thank you, Dr. Seth!

Vermilion - The Smile Experts Edinburgh

Dental Care, Dentistry

There are only good things to be said about Vermillion. From the friendly welcome on reception on my first\every visit, through the countless appointments with orthodontics, prosthodontics, hygiene and x-ray, everyone and everything was spot on. The coordination and communication between the different departments through the course of my 17 months of treatment was super professional and the outcome is nothing sort of exceptional. Special shout out to Chris for getting my teeth in fantastic shape for the prosthodontics and to Photini for the wizardry she demonstrated with the rebuilding work. I was honestly lost for words when I seen my renovated smile for the first time. Additional thanks to Michaela in hygiene for the whitening, to dental nurse Lucy and to Rachael and Gemma for coordinating it all.

Matrix Foot & Ankle

Podiatry

Mr Ben Yates is in my opinion an excellent podiatric surgeon who gives a very good clinical opinion. I was unhappy that Mr Yates charged me for a “new patient” appointment when this was in fact a follow up appointment lasting about 12 minutes following previous surgery by Mr Yates. Furthermore, I did not receive a clinic letter from Mr Yates until I chased it up more than 2 weeks after my appointment. I received no apology for the delay in sending the letter. Mr Yate’s clinical letter did not contain all the information promised at the consultation and I was obliged to chase this information again. I emailed Mr Ben Yates to raise my concerns but I did not receive a reply from him.

The McIndoe Centre

Plastic Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

I have received nothing but the upmost care from all staff. The parking is simple on arrival and great to have disabled spaces immediately outside for collection post op! I have always been called through to my appointments on time and at times even earlier if I've arrived early myself. The staff that have stood out to me and taken wonderful care are Louise, Ruby, Jessie in the surgery department and Sandy in the post care department. Everywhere is always clean, with a warm welcome from reception. It's a lovely touch to use the drinks machine in the waiting area, the hot chocolate is delicious. I cannot fault any of my treatment or care by the Mcindoe staff, its exceptional.

Mr Jason Ho

Ophthalmologist

I saw Mr Ho following some concerns I had with one of my eyes after cataract surgery carried out by a different surgeon. Mr Ho was very thorough in his approach and identified that I had some tears in my retina which needed repairing fairly urgently. He performed a vitrectomy (retina repair) the same day and following a few weeks recovery my eye is now fully healed. I can't recommend Mr Ho enough, his manner with patients is excellent, he fully informs you as to what he plans to do and why and his aftercare is excellent. I'm very glad I engaged him when I had a problem with my eye and wish I'd had him do the cataract surgery in the first place.

One Stop Healthcare

Pain Management, Breast Surgery, + 48 more

On arrival the receptionist was really friendly. I checked my details then went for to see the consultant Mr Sherif (not sure on spelling) he was efficient and professional and his nurse was really friendly. Then the mammogram with a really lovely technician. She was friendly and gentle and told me what she was doing each and every step. Then a short wait of about 10 minutes and off to the ultrasound which was carried out by friendly and professional staff. Then my final stop back to see the consultant “the Sherif” ! Where he delivered the good news followed by some advice. What a super friendly and efficient service! Can’t fault it Xx

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

Welcoming and helpful. Only one lift was working and the remaining one was noisy and slow but there was a notice advising of this. The coffee machine in wait area was out of order Reception staff were kind and helpful but sometimes difficult to understand accent. One set of chairs in a sub waiting area was under a shelf which meant I knocked my head. Appeared clean and efficient and was quiet on day of my visit. Preoperative bloods were done straight after consultation which is very good and in fact results appeared next day. That's good service. Overall allowing for things that happen a positive experience.

Mr Mandagere Vishwanath

Ophthalmologist

Mr Vishwanath performed my squint surgery, and I couldn’t be happier with how life-changing the results have been. I had the surgery in September and have now been completely signed off, with the procedure proving to be a huge success. For the first time in my life, I am able to drive without glasses or any worries, and I am no longer dependent on them at all. I now find sports far more enjoyable and feel much more able to do things I previously couldn’t. Throughout the entire process, Mr Vishwanath was supportive and made everything feel easy and stress-free. I couldn’t recommend him highly enough.

Newmedica Newcastle

Ophthalmology

Anxiety naturally precedes any medical appointment, especially when such delicate procedures are planned. Lucy Clarke and her team assuaged my every concern, from first consultation to walking out after my operation. I cannot praise Newmedica Newcastle enough for their care and professionalism over my direct brow lift, I left the clinic in a state of elated gratitude…..much like the man in John 9, Jesus healed his sight with mud and spit, thankfully ophthalmological techniques have advanced greatly these past 2000 years. Thank you Lucy and Newmedica.

Dr Benjamin Shaw

Audiovestibular Medicine Practitioner

Referred by Dr Salma from CMC who suggested I saw Ben Shaw as she was very confident he was the right person to see at CMC too. I spoke to Emma his PA, very efficient when booking the appointment, kind & caring, a good start to the process made me feel reassured I was in the right place. Saw Ben Shaw and instantly I knew I was in the safest hands. Been having dizzy spells and some vertigo. He gave me a full examination, tested everything asked loads of questions then treated me on the spot. Highly recommended!

Mr Andrew Skyrme

Orthopaedic Surgeon

My experience of having a total hip replacement was fantastic. Every member of staff at the Horder from porter Eammon to anaesthetic assistant Nitten to nurse Heidi and reception, physiotherapy, pharmacy. X-ray. catering and the wonderful day and night ward staff went out of their way to ensure my safety, comfort and recovery - all backing up the superb surgical team led by Mr Skyrme. Hip like new now and am hugely grateful and impressed. Thank you! Sandra

Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

The procedure was so quick from the start to finish. Very pleasant staff. The good thing is I wasn't waiting too long so I was straight in & out within an hour & a half. Dr. O'Donnell is very efficient & brilliant at what he does. He is a very nice person very down to earth. Highly recommend him if you're thinking about going to get any type of bein treatment at all. Nothing was awkward at all & I was made to feel very comfortable.

Sussex Wellman Clinic

Diagnostics & Testing

David has genuinely changed my life for the better. I first approached him when I started experiencing clear signs of low testosterone. He carried out an in-depth health check, designed a tailored plan to optimise my health and wellbeing, and the results have been life-changing. After just one year, I’m a completely different person — stronger, sharper, and feeling better than I have in years. I can’t recommend him highly enough.