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RTN Mental Health - Right To Choose

Psychiatry, Psychology

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Newmedica Leeds

Ophthalmology

Newmedica Leeds. 5* Care from start to finish. My optician at Specsavers suggested it was time to consider cataract surgery and I was offered an NHS referral to my choice of providers. I chose Newmedica Leeds and just over 2-3 weeks later had an initial consultation at Newmedica. Unfortunately my high blood pressure caused some problems and delayed the first cataract operation to my left eye, after 4-5 weeks weeks I had surgery on my first eye and 5-6 weeks later my second eye was done. Without exception all of the staff I met at Newmedica were friendly, helpful, and very caring. The consultant who carried out the procedure on both eyes (Mr. Kamran Khan) took the time to explain the procedure and answer my questions. During the procedures he was reassuring and calmly explained what was happening. Both procedures were carried out successfully and my sight is so much better now. I would like to give a big thank you to Mr Kamran Khan and his team and my Optometrist Summer Elyoussfi and her team for all the care and attention I received. I have no hesitation in recommending Newmedica Leeds.

Mr Harry Orlans

Ophthalmologist

I have been under Mr Orlans’ care for almost a year now and have undergone multiple complex surgeries due to an unfortunate recurring retinal detachment. My most recent surgery being the 19th of January for a left cataract, Vitrectomy and removal of silicone oil. Despite the worries and concerns I’ve had, especially given my young age, my mother and I have continuously felt reassured from my consultations with Mr Orlans that every decision made was in the best interests of my health. Even following surgery and knowing the possible potential risks, I left feeling/knowing that I was in the safest possible hands and every risk was worth that extra chance. I am incredibly grateful for Mr Orlans, patience, dedication, expertise and skill. His care has made a profound difference and given me peace of mind.

Mr Amr Emara

Urologist

Dr Amr is an excellent example of a confident, specialised doctor who considers the patient's psychological state before their physical condition. He can calm the patient and prepare them for discussion and understanding of their condition by providing a thorough explanation, giving examples, and clarifying differences from other cases with similar symptoms. Another good thing is his explanation of different treatment methods, highlighting the advantages and disadvantages of each to help the patient make an informed decision while staying up to date with the latest advancements in medicine and treatment. Thank you, Dr Amr, for your continued support, and I wish you continued success in helping patients.

Mr Faisal Hussain

Orthopaedic Surgeon

I had a rotator cuff tear repair 12 months ago. Operation was a complete success and I now have full movement in my shoulder joint. I followed Mr Hussain’s instructions to the letter and religiously did the exercises as instructed by the physiotherapist post op. It was tough at first but worth the pain and inconvenience having been restricted for several years. Mr Hussain managed my expectations, explained the options clearly and listened to my concerns. He told me it would take 12 months to be fully recovered and he was spot on! I d highly recommend him for any shoulder or knee surgery. Many thanks.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

The surgery itself went very smoothly with an epidural and sedation and post-op the care was thorough and well co-ordinated. I'd been forewarned that it was a painful operation but still I needed to experience this first hand. With the kind support of family and friends (they formed a 'I Love my New Knee' Whatsapp group to liaise with one another) my good recovery has taken me by surprise. The hospital was totally 'there' for me with any enquiries. I'm so grateful to have had this opportunity for such prompt 'no fuss' surgical care with a fabulous hospital experience. Thank you.

Miss Lucy Satherley

General Surgeon

My recent visit to see Miss Satherley was excellent. Her professional yet warm manner put me at ease and her explanations were informative and clear. It was an incredibly busy clinic but this did not impact on the excellent care I received. Miss Satherley’s team were kind, helpful and clearly respectful of each other. Their teamwork shone through and the leadership by Miss Satherley was admirable. Thank you for looking after me so well, in what was a nerve wracking clinic visit.

Dr. Kushan Karunaratne

Neurologist

Super empathetic and clearly knows his stuff. He took the time to explain everything in real detail, breaking it down in a way I could actually understand. He linked things together so it all made sense rather than feeling overwhelming. He also recommended additional medication to take alongside what the NHS had already provided, which has genuinely made a big difference and really helped. I felt listened to, supported, and confident in the plan moving forward.

Mr Sabur Malek

Orthopaedic Surgeon

I would recommend Mr Malek to anyone considering hip replacement surgery. He is very friendly, approachable and reassuring. I have a small scar ( about 6”) which is very neat and a lot less than other people I know who have had the same operation. I was advised to prepare (exercise) and follow up well (exercises) which I did and I think this helped my recovery. I hope I don’t need surgery again but if I did I would go back to Mr Malek.

Mr Paul Haslam

Orthopaedic Surgeon

I went to see Mr Haslam due to me having pain in my knee and the feeling of it grinding every time I walked up stairs or bend my knee the pain was horrendous during bedtime and I felt like I needed to get into my knee cap and give it a good rub. Mr Haslam did an amazing job at explaining what the issue was and how to rectify this problem. The clinic is amazing with top quality professional consultants.

Mr Dominic Coull

General Surgeon

I had an umbilical hernia and had never had surgery with full anaesthetic before. Mr Coull was professional, thoughtful and very clear about my options and how everything was going to work. I felt looked after and in very safe hands. The surgery was quick and the recovery too. Cant recommend him highly enough. Also his PA Staci! All questions answered quickly and comprehensively! A great team.

The Royal Marsden - Sutton

General Surgery, Imaging (Scans), + 1 more

I feel very fortunate to be receiving care from The Royal Marsden at Sutton. Being treated at a specialist hospital focused solely on cancer is a very different experience from other NHS hospitals. All staff are incredibly caring, supportive, and excellent in their roles. Despite the longer journey from Kent, I feel it is absolutely worth it to receive such outstanding care.

Time to Pause

Diagnostics & Testing, General Practice (GP) (Video Consultation), + 1 more

Dr Jacques is amazing. She is so friendly and makes you feel at ease straight away. She has great knowledge about the menopause and explores all the options to make sure she finds the perfect solution. For me she has changed my life considerably, I feel so much better in myself and I personally couldn’t have asked for a better service. Would highly recommend.

Ringway Dental Cheadle

Dentistry

We’ve had such a lovely experience at Ringway Dental so far. All of the team have been exceptional and have been fantastic with my 8 month old daughter, making her feel so comfortable! It has been amazing to find such a family friendly focus with such high standards. Both Claire and Stewart have been wonderful and we would highly recommend them.

Cromwell Hospital

Allergy Medicine, Audiology, + 17 more

I really like the Cromwell Hospital in Kensington London. It's clean modern well organised and I like the consultants. The nursing care is absolutely fabulous and the nurses overall are highly trained and experienced. The pharmacy is efficient and staff are super helpful and the registration staff are terribly nice and helpful. 10/10.

Spire Murrayfield Hospital Wirral

Breast Surgery, Cardiology, + 16 more

Was left waiting to go home after op - communication breakdown between day staff & evening staff and no follow up appoint for stitch/wound check - had to change dressings myself and contact BUPA for arranging appoint weeks later. Overall staff were lovely but possible lacking in cover/number of staff availability.