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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

This was my first colonoscopy procedure so I didn’t know what to expect and was quite anxious. Looking at the patient reviews on this site beforehand really helped me so I wanted to add my own comments here as well. The 2 day preparation for my late afternoon procedure (fasting and drinking the cleansing medication) was actually the worst part, however I followed the instructions and kept myself very hydrated throughout, that along with a couple of boiled sweets in the last couple of hours to stop the hunger pangs really helped. The clinic staff were all really friendly and helpful from the moment I arrived and talked me through the process throughout so I knew what to expect. I had sedation for the procedure itself which was completely painless, and I got the results quickly. At all times my wellbeing was prioritised by the staff, with 1 to 1 nursing and a very welcome drink and biscuit afterwards. Special thanks from me to Roberta and Dr Khan, and my aftercare nurse whose name I forgot (sorry!)

The iGP - Private Doctors - Carmarthen

Cardiology, Cosmetic (Aesthetic) Medicine, + 15 more

Attended for a blood test. I’ve had multiple bad experiences with blood tests over the years. This is primarily because I have very small and narrow veins which disappear with the touch of a needle..☹️ I find the whole experience extremely painful and distressing … I explained all of this to Debbie, the wonderful and kind nurse who attended me. She was brilliant! Totally put me at ease and was incredibly supportive and gentle. I was definitely a challenge for her as my veins were completely uncooperative per usual. But she took her time and used the smallest needle possible to minimise any discomfort. She succeeded in the end and managed to get enough blood for a full blood count!! Miraculous! I am so very grateful to Debbie for turning a potentially very upsetting and negative experience into a positive outcome. She has helped me to regain a little more confidence in having my blood taken again. Thank you Debbie! 😊

Mr Niall Sullivan

Orthopaedic Surgeon

I cannot recommend Niall Sullivan highly enough. From my first consultation through to my total hip replacement and follow-up care, I felt completely confident that I was in expert hands. Everything was explained clearly and honestly, and I was treated with kindness, respect, and reassurance at every stage. The surgery itself has been life-changing. My pain has significantly improved, and my recovery so far has exceeded my expectations. Niall Sullivan is not only an exceptionally skilled surgeon but also approachable and attentive, taking the time to listen and answer questions thoroughly. I am incredibly grateful for the care I received and would wholeheartedly recommend Niall Sullivan to anyone considering hip replacement surgery.

Mr Ahsan Sheeraz

Orthopaedic Surgeon

We would like to thank Dr. Sheeraz for the excellent care he provided to my father. He was professional and thorough throughout the consultation. He conducted a detailed examination of my father’s knee and clearly explained the diagnosis and next steps, which gave us confidence and reassurance. He took the time to address all our concerns and listened carefully to each issue we raised. We especially appreciated that he also spoke with my mother and offered helpful advice on maintaining bone health as she ages. His guidance was practical and easy to understand. We felt listened to and well cared for, and we are grateful for his expertise and attentive approach.

Mr Iain McLaughlin-Symon

Orthopaedic Surgeon

Mr Iain McLaughlin-Symon performed surgery on my left hand to correct dupuytrens contracture on my little finger. The surgery went well and I left hospital with my hand well bandaged and protected. After 1 week a very proffessional nurse removed the big bandage and replaced with a smaller bandage and I was provided with a splint to wear at night to keep the finger straight. Another week later another very proffessional nurse removed the bandage and removed all of the tiny stitches in the wound. The attention to detail by all of the staff who helped me was very impressive and has contributed to the excellent outcome of my surgery.

Loughview Health

General Practice (GP)

After not getting an appointment with our GP I decided to book an appointment late on in the afternoon when I became concerned with my child. I was able to book online with ease and had the appointment for 35 minutes later. The staff were welcoming and it wasn’t long in the waiting room before we were seen. Fiona made my child and myself feel at ease and did a thorough check. She even offered a follow up MOT check the next day which left me very reassured. This is the third time I’ve used the clinic and would recommend to anyone needing piece of mind when they can’t access their own GP unfortunately..

Mr Prabhakar Motkur

Orthopaedic Surgeon

Mr Motkur treated me with absolute respect, care, and kindness every time I had to see him. He fully explained my condition and what was necessary to help me and the procedure he was going to undertake. Prior to my operation he spent time with me explaining what he was about to do and why it was necessary. I was left feeling confident, relaxed, and reassured that I was in safe hands. After the operation I had a full debrief with him and I left the hospital very happy. Thank you for the care and professionalism you have shown me Mr Motkur, it is very much appreciated.

Professor Stephen Christopher Radley

Obstetrician & Gynaecologist

I found it very beneficial to be able to consult someone who is a senior specialist in both urology and gynaecology and also the medical 'chaperone' was very helpful with advice and in helping to create a relaxed atmosphere. I felt able to ask all the questions about the issues that concerned me and I appreciated all the advice and explanations that were given. I wouldn't hesitate to recommend both Professor Radley and the hospital.

Mr Hooman Sherafat

Ophthalmologist

I found Mr. Sherafat to be very confident that he could help me with my vision problems and he took a lot of time to ensure that the correct prescription went into both of my eyes and the results are exactly what I needed them to be. He talked me through all the possible scenarios and I never felt pressured into having the procedures carried out and he waited until I was happy to proceed. I am absolutely thrilled at the outcome.

dentalessence - Burgess Hill

Dentistry

My husband is elderly and unable to walk very Well and loses his memory quickly… I say is marvellous with him… he greets him as he would close friend and makes him feel happy to be in his company even though he is not keen on going to dentist… when we leave … always having had a pleasant visit … my husband always says Izzy is so patient & Kind … thankyou to reception & Izzy for a very good experience Jacqueline K.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 5 more

I had vein ablation today under Mr Mohamed Elawal - having had this prior at Uckfield Hospital, what a difference attending Cooden Medical Group was! From start to finish the whole team we're so lovely and professional! The Administration team, the Nurses and all the Consultants are so knowledgeable and really make you feel at ease. Would highly recommend this establishment for any procedures they offer!

Well Life Clinic Oxted

Allergy Medicine, Clinical Genetics, + 12 more

This was my first visit to Well Life Oxted. I was very impressed with the Dr I saw. She was very approachable, listened to my concerns and very thorough in her diagnosis. I was also able to voice my concerns about other issues without being rushed and now look forward to sorting out my long term health issues. I was also surprised at the cost of my prescription, not much more than the NHS.

Miss Nung Rudarakanchana

Vascular Surgeon

I had my varicose vein treatment with Miss Rudarakanchana, and I couldn’t be happier with the whole experience. From the first consultation through to the procedure and follow-up, she was incredibly informative, professional, and reassuring. I’m really pleased with the results so far and would highly recommend Miss Rudarakanchana and the team to anyone considering varicose veins treatment.

Nuffield Health Bristol Hospital

Today’s visit was an aftercare appointment following my total knee replacement surgery. Reception staff were friendly, polite and informative. The waiting room was comfortable, clean and relaxed. When called for my appointment, I was shown into another room, ready for my consultation and that happened without any wait time. I feel the word that best meets my feelings, is exemplary.

Mr Purnajyoti Banerjee

Orthopaedic Surgeon

Throughout my surgery, including the preparatory work, the operation itself, and the follow-up consultation, Mr Banerjee was unfailingly polite and professional. His expertise in this area and the reassurance he offered me was exceptional. At this early stage it appears as though the procedure has gone exactly as planned and this is due entirely to Mr Banerjee.