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Sarum Urology

Urology

I had four visits to Sarum Urology and New Hall Hospital, with my wife. The first visit was to see Mr Johnston, which was a very busy outpatient surgery. However once in front of Mr Johnston, he had the scans and reports from the NHS Hospital at Winchester, which had suggested that Salisbury and HoLEP would be necessary. We discussed the need for the operation, and he answered our questions. He explained that the normal wait would be extended because of holidays, but it was reasonable at 2-3 months. We then returned just before the operation for a pre-op assessment and advice with a nurse, which was to the Hospital itself, so very straightforward. For the operation I was treated in the New Hall Hospital, Salisbury, which had a very relaxed atmosphere. The room was excellent, and the food and teas etc straightforward. I saw Mr Brewin and the anaesthetist before the op. the weather was good so we could even have a walk around the grounds. in the afternons following the op. Post operation checks and tests with the ward sister gave excellent results, such that I was home within 3 days. I was advised on the test results to the removed material, and this was followed up 3 months later by Mr Brewin. No problems found at all.

Skylight Psychiatry

Psychiatry

The whole referral process was a bit of a mess with little communication, so what could have been a 4-8 week wait-time was actually turned into 3-4 months. I understand though that since my original referral skylight had an influence of applications, but mine got put aside without talking to me because of problems with my GP. When I originally contacted them after 8 weeks to get some information I was told not to contact again and then if anything was needed from me someone from skylight would reach out. So I wait, and heard nothing. When I finally contacted them again, close to the 4 months mark, I got told my referral still hadn't been processed because of a mistake from my GP and them not answering Skylight's emails/phone calls. I had to keep contacting both skylight and my GP to get this sorted until finally someone who could give me a bit more help and information helped get it sorted then and there. I cant fault skylight too much though, right after that everything went smoothly and they have been really informative on the rest of the steps. I just wish in future they contact the patient right away if it happens, rather than wait for the patient to contact them.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

Appointment was at 4:30pm and was told surgery should be at 5:15, after about an hours wait we're told the anesthesiologist has not been told hes working today so isn't there. We were told we'd have to reschedule. Then 5 minutes later we were told to wait and their on their way in so the surgery could be the same day. The anesthesiologist then came in without having read the notes of the surgery and was going to put me under when I only needed an arm block. He had a bad attitude clearly from being called in at about 8pm. The rest of the evening went smoothly but I had to wait till around 9pm to eat again & was did not feel at ease when being prepared for theatre and had to be given anxiety medication as I was very stressed by the anesthesiologists attitude. However the doctor that preformed the surgery and the nurses on the ward were incredibly kind and informative to help keep calm

The Performance Lab Blackburn

Acupuncture, Physiotherapy, + 3 more

I had been experiencing some knee pain so contacted after seeing an advertisement in the gym and lady on the phone recommended how I could have a 15 minute free consultation. Dan contacted the following day and after giving a couple of possibilities of what he said it sounded like suggested a face to face appointment. This was then scheduled for the following week. From the assessment Dan could pin point what was wrong and set me up with some exercises to try and see if it helped. He gave me advise of continuing to do the activities I enjoyed but if the pain level got to 5 or above to reduce or stop. From the exercises and advise that Dan gave me my knee pain declined then completely went. I had my next appointment 3 weeks later and received some more advice on exercises to try to prevent future injuries.

One Heart Clinic St Albans

Cardiology, Diagnostic Pathway – Cardiac

All experiences was very good, just one small thing I didn't like that first lady/receptionist over the phone when I asked about specific time due to childcare, sounds that didn't really care and there was answer no no appointments, on app there was appointments available. I rang again and second lady sorted everything with care and understanding. On appointment day everything was amazing, welcome, coffee, treatment just everything. I fellt care and welcome. Thank you

Mr Mario Teo

Neurosurgeon

I had an absolutely fantastic experience with Mr teo and his team to remove a vestibular schwannoma from my middle ear from my very first consultation they were incredible kind patient and understanding and took to explain every detail with me addressing all my worries and making me feel completely at ease the surgery was compleat sucess and I am delighted with the results I cannot recommend mr teo and his team enough thank you for everything from mr buckingham

Mr Andrew Robb

Paediatric Surgeon

Our appointment with Mr Robb was so reassuring. He is so warm, kind and patient and was absolutely brilliant with our 6 year old son. He took the time to explain everything in detail and talked to our son about the procedure and what to expect in an age appropriate way. We were very grateful for his time and professional opinion - it really helped us to understand the options and ultimately reassured us that we are make the right decision.

North Wales Eye Specialist Centre

Ophthalmology

As all previous visits to the Centre, everything was all that a patient could expect, from the timely arrangement of the appointment to the professionalism of the visit. On this occasion the total time at the Centre was quite short indicating an organisation of efficiency delivering a professional service in a timely manner - what an excellent example of service when compared with the usual patient experiences on occasions by the NHS.

Longevity Health and Fitness

Mobility, Physiology, + 3 more

Charlotte has been excellent with my Grandmother, who required physio and exercise support following a lengthy and complex hospital admission. Coming home was a daunting and challenging process for her and the family but it’s been made much easier with Charlotte’s support, positivity and encouragement. Her mobility and confidence is starting to return, and we’re super hopeful she is going to make further progress to follow.

Sulis Hospital Bath

Orthopaedic Surgery, Anaesthetics, + 11 more

I have had both knees replaced by Mr Heaton at the Sulis Hospital , one in May 2025 and the second in October 2025.During the first consultation all my questions were answered honestly and with a full explanation as to what to expect and the risks of surgery. The treatment I have received from himself and his team has been exemplary and I would not hesitate in recommending him to anyone who is looking for knee surgery

Dr Murli Krishna

Pain Management Specialist

Dr krisma explained everything clearly he took me step by step so I understood all about the procedure, when I asked questions he took time to answer and listened and even throughout the procedure he reassured me and kept me calm . I had a follow up call to see how everything was going and how I was feeling and even then he took the time to listen. So if I had to rate Dr krisma It would be 11 out of 10.

Mr Amir-Reza Jenabzadeh

Orthopaedic Surgeon

What a fantastic surgeon/ consultant . I am so impressed with him . His professionalism and experience shines through .The consultantion was excellent,concise and to the point . What a refreshing approach to surgery … plan A and plan B …” let’s see what we find and go from there “ . He absolutely went above and beyond 10/10 . Thank you so much . I would throughly recommend him .

Dr Emily Porter

Dietitians

Dr Emily's approach is friendly, supportive and reassuring. She really listened to me in detail asking follow up questions which focussed on my gut issues. Her report has given me a clear plan to follow with a wealth of helpful links and information. . Quite possibly my appointment with her was the most positive professional support I have had in many years.

Mr Aaron McAvoy

Obstetrician & Gynaecologist

I found Mr McAvoy to be very sympathetic, and he explained fully what would be involved in my surgery and managed my expectations as to the outcome. He visited me before and after surgery which was very reassuring. I fully recommend him as an extremely competent surgeon with a professional and caring bedside manner.

Dr Thomas Tull

Dermatologist

Absolutely wonderful! I have gone to other doctors for treatment who were googling my condition. Dr Tull knew exactly what it was and what treatment to prescribe and what to avoid as I am pregnant He is very professional and explains everything slowly and I felt very comfortable asking as many questions as I needed!

Mr Ali Yagan

Ophthalmologist

I found Mr Yagan charming and assuring. He explained my progress and what I could expect in the future. He said we would write to my GP to have me put back into the NHS system for my on going problems, which he has done. He has discharged me from his care but noted that I could need further treatment in future.