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Cleveland Clinic Moorgate Outpatient Centre

Cardiology, Dermatology, + 8 more

it's the Grosvenor Cleveland First experience Anweek today Monday i went for a blood test and Ultrasound both appointments were on time. The next day i had an appointment by phone some sort of registration ( by the way this was the 10!th registration ) Our life doesn't revolve over your hospital so many registrations what for and you still got it wrong it's frustrating and monotonous.) I would try and find an easier way for patients . let's go back to the phone registration the gentlemen tells me i have to do a blood test and a swap, i told him i was there yesterday and i did a blood test he told me that i have to go back as they forgot to do another blood test and the swap. Forgot i found that very unprofessional so on Wednesday i went back when the nurse took me she took me to the room did the blood test and another nurse came for then swap i was told i need to go and do and ECG a test that i wasn't aware of i became stressed and furious i turned to the poor nurse and said to her i am not doing an ECG and to cancel it. i found the whole situation unprofessional. Thursday arriving to the hospital' early in the morning' once again registration and then a Porter came and took' us to the room. a few minutes later the nurse came and of course another registeatiôn Room nice but no cupboard to hang your coat. it rains a lot in England we wear coats .My surgeon came and explained the procedure and few minutes after he left went down for the operation all well to this point Eventually i was up and nurses came to check all was well Food Menu is very unhealthy no salad no fruit juices i would suggest you get a dietician it's shameful your Menu I was discharged by Professor Hakim at around 3:30' the nurse went to get the discharge letter and told me that i have an MRI at five i told her to cancel it no need for MRI after the operation When i came to leave nobody told me what i had to do was given some plasters and i asked if i could have a shower n was told not today tomorrow i went to the desk on my way out to query an extra bill i wanted to know what it was for and he couldn't tell me i said where is your account department and he said we don't have one on the premises this huge hospital doesn't have an account department in short when i know what its for i will not pay even'. on my chart why Good luck you have a very nice hospital but very stressing and there is a lot of' things you have to work don't think it will be my first choice

Dr. Muna Noori

Obstetrician & Gynaecologist

Muna is a miracle worker. She made our whole pregnancy journey as smooth as it could possibly be. We started seeing Muna from around 12 weeks and quickly built a good rapport with her. She was very empathetic taking into account all our fears/ paranoias and did so with a lot of patience. She educated and guided us through the journey answering all our questions. She was very approachable and responded quickly to emails, calling us when needed, prescribing medicines to help manage smallest of pain and even guiding us through diets. The delivery was even smoother. We had always wanted a natural delivery and Muna fully respected that and prepared a plan with us based on different possible scenarios. We came into the hospital at 930pm and our baby was born at 215am - it was that smooth. There was some tear and she spent a lot of time immaculately stitching them so recovery was quick. I had always feared labor but thanks to Muna didn’t even realise how it passed. Needless to say we will only go to Muna for any future pregnancies. Thank you Muna for everything.

Spire London East Hospital

Gastroenterology, Obstetrics & Gynaecology, + 21 more

Here is a polished, clearer version of your text: ⸻ Firstly, I would like to thank Dr. Jagwant Singh. I broke my collarbone four years ago and had a titanium plate fitted at Whipps Cross Hospital. Since that operation, my shoulder had been in constant pain. After numerous hospital visits and rounds of physiotherapy, I was repeatedly told there was nothing wrong and that I would simply have to live with it. I was then recommended to Dr. Jagwant Singh, and from my very first appointment he recognised that something wasn’t right. He immediately sent me for an MRI scan, which revealed a bicep tear and a labral tear. He arranged the necessary surgery and successfully repaired my shoulder. I cannot thank Dr. Jagwant Singh enough. I’m now eight weeks post-op, the pain has almost completely gone, and my movement has nearly returned. From the first visit, Dr. Singh explained everything clearly, never rushed, and always took the time to answer all my questions.

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

I had my suspicions as to what was happening to me. However, going down the general NHS GP route was not getting me anywhere. They kept treating each symptom individually rather than looking at me as a whole. A few years of going backwards and forwards. Stress! With Dr Nikki, within the 30 minute consultation I felt heard, all symptoms were put together and a treatment plan was formed. It all made sense and everything was explained. Medication prescribed and ordered, report received and a report sent to my own GP, all within a few hours. Future follow up already booked. That is what you call professionalism, efficiency and having very knowledgeable doctors who understand the female body. Wish I had booked them sooner. I would highly recommend them.

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

Due to my individual circumstances there was some confusion in relation to payment and that spilled over onto me personally as well as causing stress across the whole procedure at the outset. This was resolved but exposes the fact that some attention needs to be paid to the way things are looked at and handles when the circumstances fall outside of the general conventions of the service provided. In the end it was all sorted out but the initial confusion and stress could have been avoided. I have no complaints but was a bit surprised at the apparent chaos at the outset. I have no idea if any one aspect was to blame, I think it was probably general confusion in relation to gaps in communication between the parties involved in payment etc.

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

Our family has been patients of various members of the team at the Forbury Clinic for over 10 years. Something has changed in the past year, rather than feeling like you are listened to and being cared for it now feels much more like a business akin so a sausage factory. In and out the door as quickly as possible, barely space for questions and little to no bedside manner. It feels like profit over patients. The remainder of our appointment yesterday was in a stair well being led downstairs after being shunted from room to room. With a teenage that is appalling. They find it hard to ask questions in an environment like that.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I came for a complete tight hip replacement. Staff were all friendly and answered all my questions. Was taken t my room, unpacked got dressed as required. Put on my dressing gown and then read my book. Was taken into pre prep surgery, chatted to the anesthetist and other nurses. Was then moved into the surgery. Operation went well, I was kept up to date during the procedure. I was listening to music throughout. No pain at all, at the end met the surgeons and chatted with them. Went to the recoveryward for about and hour, chatted with the nurses and relaxed. Then taken back to my room and relaxed.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

On Monday 1st December, at 12.30pm, I attended the ONE Ashford Hospital, for a total knee replacement. Within a short space of time I was ushered into my room, and eventually changed into a theatre gown. I was then taken to be prepared for my operation. This whole process was pleasant, reassuring, and very professional. Afterwards, I was returned to my room, and given all the attention I could wish for by the nurses, physiotherapists, and catering staff. Nothing was too much trouble for any of them, likewise for the Tuesday, when I was discharged in the afternoon.

Pure Sports Medicine - Raynes Park

Nutrition, Osteopathy, + 4 more

I have had the pleasure of having a number of physiotherapy sessions with Seth Chambers at the Raynes Park branch of Pure Sport Medicine. Unquestionably he is one of the kindest and most brilliant professionals I have ever encountered. He has gone above and beyond what I could ever have expected from a physiotherapist. I am incredibly grateful for everything he has done for me and couldn’t recommend him highly enough - both as a phenomenal physio and also an amazing human being.

Mr James Casha

Orthopaedic Surgeon

Mr Casha certainly knows his subject and I felt like he really understood my issue. He preempted my condition very well and was able to fill in many gaps in my knowledge that had been bothering me. He is very friendly and easy to talk to and very open to questions as well. He didn’t rush things even though my appointment was quite late and very possibly his last of the day. I felt he took his time to talk to me.

Mr Christopher Duff

Plastic Surgeon

Mr Duff was excellent from start to finish. Very personable . Took time to explain the procedure and arranging appointments was easy and prompt. At the time of the procedure I was very much put at ease and MR Duff explained everything as he went along. I had absolutely no pain during or after. Follow up to have the wounds dressed and final appointment were fine and scars healing as they should

Mr Osama Naji

Obstetrician & Gynaecologist

I had a Robotic Myomectomy to remove two large fibroids, following diagnostic ultrasound and MRI. Mr Naji carefully explained the process and recovery period and I had a very smooth transition from surgery to recovery at home. I feel almost completely well after 3 weeks and very positive that my previous symptoms will completely subside fairly quickly.

Dr Nilay Joshi

Rheumatologist

I’m so grateful for the care Dr Joshi provided. He listened carefully to everything I shared, was incredibly thorough, and his calm, friendly manner really helped put me at ease during this appointment and previous ones. He explained my results clearly and made sure I understood every step. I felt genuinely supported and would highly recommend him.

Dr Israa Al-Shakarchi

Rheumatologist

I was extremely impressed with Dr Al-Shakarchis professionalism, the time she took to explain matters to me and her absolute attention to detail and positive manner. I came away feeling so much better just by having talked to her. And my symptoms are feeling better today so I think it was that positivity setting in. A credit to your profession.

Mr Amr Hawary

Urologist

When you are unwell and have to go to hospital, you are naturally concerned - worried even. Mr. Hawary was absolutely brilliant, putting my mind to rest and giving me confidence immediately in his friendly and professional approach. I had full confidence in him right from the start and cannot thank and recommend him enough

Mr Indy Sian

Ophthalmologist

Mr. Sian has always been very informative about my eye conditions and treatments. When I has my procedure for corneal transplantation (DMEK) and cataract in my right eye I found him very reassuring and his manner filled me with confidence (which has not been misplaced).