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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

I had an incredibly positive experience at Delamere and I’m very grateful for my time there which has been transformative. The programme is extremely well structured and thoughtfully designed - a really well-rounded mix of therapy, group work, education and peer support. The staff are kind, dedicated and create a safe, supportive environment where real change feels possible. I want to give special thanks to Mark, my therapist, and Gary, my mentor. Their honesty and approach made a huge difference to my recovery. I felt seen, challenged in the right ways, and supported to build real clarity and confidence. I made meaningful progress and left feeling stronger, clearer and had regained hope for the future. The only area I feel could be improved is the level of psychiatric support. During my stay, patients were offered one 15-minute appointment with the psychiatrist, which felt brief especially for those with more complex mental health needs. I would have valued more collaboration and communication around medication decisions. Strengthening this aspect of care would make an already excellent programme even better. Overall, I’m extremely thankful for my time at Delamere and would definitely recommend the centre to others seeking recovery support.

Spire St Anthony's Hospital

Allergy Medicine, Cardiology, + 21 more

Dear Doctor and Team, I wanted to take a moment to sincerely thank you for the outstanding care I received during my gastroscopy. From start to finish, the entire process was made so much easier than I had expected. Dr Hayat was absolutely fantastic — humane, empathetic, and reassuring — which made a huge difference to me. The staff took the time to explain everything clearly, answered my questions patiently, and helped me feel informed and calm throughout. Everyone I encountered was friendly, professional, and genuinely caring. What could have been a very stressful and frightening experience was turned into a positive one, not only for me but also for my partner, who felt reassured by the kindness and clarity shown by the team. Please pass on my thanks to everyone involved. Your compassion and professionalism truly made a lasting impression, and I am very grateful.

UME Health

Cardiology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 5 more

I injured my back the week before Christmas — I could not even walk with the pain. I emailed Dr Swan over the weekend not expecting a response until Monday. I should’ve known from my previous experiences that he really cares about his patients and their outcomes so I was not surprised when he called me at home in the evening to discuss what I could do to immediately to relieve the spasm and a plan of next steps for investigations and treatment. I could not think of a safer pair of hands to be in when you are in severe pain and dealing with a spinal injury.

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

Spire Manchester Hospital is exceptional in every sense. The nursing staff who cared for our son were outstanding and made the entire experience feel calm and reassuring rather than clinical. In particular, Sarah was wonderful — attentive, warm, and highly professional, creating an environment that didn’t feel like a hospital at all. The standard of care throughout was exemplary, and this was without question the least stressful surgery experience we have had. We are extremely grateful to the nursing team.

Practice Plus Group Surgical Centre, Portsmouth

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 3 more

Arriving for day surgery I was met with smiling faces and such kind and considerate people, their care and support were amazing and I can’t say thank you enough, after the surgery the nurses were so kind and caring and the surgeon and clinical team were awesome and explained every thing Bev Moxon my nurse was amazing and really took time to take care of me and make sure I was ok, their cup of sweet tea was amazing thank you Bev 😊

Dr. Mona Barzin

General Practitioner

I’ve know Dr Barzin for a few years now and she is the most amazing Dr Ever She really cares and makes you feel so positive to fix everything And helps you relax feel positive and get to the route of the problem It’s a win win situation She is incredibly direct, thorough and caring ..you will be uplifted energy restored and in the best hands I highly recommend her 10 gold stars

London Orthopaedic Clinic (TLOC)

Diagnostics & Testing, Hand Therapy, + 10 more

This was an excellent experience from the moment that I entered the building. Reception and admin staff were efficient, helpful and friendly, both at the entrance level and then later at the consulting rooms. The premises were uncluttered and immaculate. Diagnostic equipment was first-class. The consultant was excellent, approachable and understanding and explaining everything clearly.

Zenvité

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

The Doctor spent time listening and acknowledged the struggles my son is experiencing! He was sympathetic and helped him enormously. Medication was discussed and explained fully. We left with a feeling of relief that we now had a plan moving forward. He will review my son in a few weeks and adjust medication as required. Thank you to the receptionist who was professional and welcoming.

Mr Christopher Hoo

Plastic Surgeon

Mr Hoo, was amazing from our first meeting, my surgery, and my final meeting. His nurse Pauline was also brilliant, they are a great team ! I have been recommending them to everyone! I got more that I had dream for ! I now have my confidence back & look amazing thanks to these two. I can't thank & recommend them enough. Thank you Christopher.

Mr Ali Phillips

Orthopaedic Surgeon

My consultation with Mr Phillips gave me every confidence that he had the knowledge and expertise to make the right judgement about my condition and that he had all the experience and skills to carry out the necessary procedures. After our conversation I also felt confident that he would take a conservative approach.

Mr Jawad Freites

Obstetrician & Gynaecologist

I was seen by Dr Freites by 5th February. It was one of the best medical care interactions I have ever received. He explained all the options available to me with kindness and patience. But most of all, I will be indebted to Dr Freites and the nurse for their reassurance and understanding. Sincere thanks.

Mr Hamid Abboudi

Urologist

Mr Abboudi was extremely professional throughout my appointment. He listened carefully to my concerns and worries, explained the process clearly, and went through the results in a reassuring and easy-to-understand way. I felt well informed and supported at every stage. Highly recommended.

Mr Benjamin Stubbs

General Surgeon

Mr Stubbs was very professional and efficient. He had an engaging and reassuring bedside manner and gave good information and advice regarding the operation. The only thing I would change would be to advise patients there may be a wait for the procedure after admission as a day patient.

Mr Jae Rhee

Orthopaedic Surgeon

I’ve experienced a wonderful recovery following a reverse shoulder replacement performed by Mr J Rhee Full use of my arm has returned after several years of increasing and debilitating pain I am so grateful for the surgeon’s care and expertise - thank you

Mr Bishwanath Pal

Ophthalmologist

I would like to express my sincere gratitude to the doctor and the entire clinic team for handling the situation with professionalism, empathy, and calmness. I truly appreciated the care, attention, and reassuring attitude throughout the entire process.