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Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Appalling aftercare!! In as an overflow NHS patient. Had major surgery. Nurse refused the doctors requests in the morning. When discharged later that day the nurse still refused what the doctor asked for. The doctor had to be firm in saying what the nurse had to do as it was on the surgeons notes! The nurse reluctantly did it in the end but only half a job. The nurse left ouzing burn scars after removing dressing and didn't tell me until i put my clothes on and the material was catching on them. My husband got him back and he said "Yes i saw that!". Did nothing or aplogise. No empathy at all. I had 2 nurses come to my home that evening to sort out the burns and dressing on my surgical areas . Nightime was very little aftercare. Catheter was overflowing in the night. No one seemed to know what was going on in regards to your medical notes. Food was appalling dried up and burnt. No snack trolley inbetween meals. Awful experience. Couldn't wait to get out of there. Was I treated differently because I was in there last request as an overflow NHS patient. I was meant to be going to Birchington ward for my recovery. A complaint will be going in! The doctor said twice to have medication prescribed to the nurse and he would not do it so I came home with no painkillers and was told to go to a chemist after major surgery. Lack of care. No bedside manners.

Mr John Leach

Neurosurgeon

Mr Leach was absolutely fantastic from the moment I stepped into his office. After months of suffering and multiple GP and hospital visits, I’d become increasingly worried as severe neurological pain set in and my mobility rapidly deteriorated. Following my MRI, John immediately recognised the seriousness of my disc herniation and the level of pain I was experiencing. For the first time, I felt truly heard and understood. Within two days of our consultation, I underwent urgent surgery for a severe far-lateral herniated disc. The operation went extremely well, and John explained that the herniation was beyond the point of rehabilitation. The disc was severely compressing my L4/L5 nerve, causing significant muscle wastage and neurological pain that was difficult to control, despite the strong pain relief I was taking daily. After surgery, John set realistic expectations for my recovery — and it’s worth noting that I was wheeled into hospital, but I walked out the very next day. I’m pleased to say that, ten weeks on, I completed my first four-mile hike without any significant discomfort. I still have some nerve pain and numbness, but my mobility has improved dramatically.

Dr Georgina Williams

Plastic Surgeon

I cannot recommend Dr. Georgina highly enough. From the very beginning, she was incredibly professional, kind, and genuinely supportive throughout my entire breast implant exchange journey. She went above and beyond to secure me a fast surgery date, which I truly appreciated, and made the whole process feel smooth and stress-free. During every consultation, she took her time to explain everything thoroughly, talk through all my options, and ensure I fully understood the procedure and what to expect. I never felt rushed and always felt listened to. Her expertise and attention to detail really show in the results. I am absolutely thrilled with how everything turned out, the implants sit beautifully in a natural, correct position, and the outcome looks and feels amazing. Most importantly, the surgery has given me a huge boost in self-confidence and improved my body image. Dr. Georgina is not only a highly skilled surgeon but also a compassionate and reassuring person. I’m so grateful I chose her and wouldn’t hesitate to recommend her to anyone considering surgery.

Dr. Julekha Wajed

Rheumatologist

Dr Wajed provided an outstandingly professional service throughout my consultation. From the beginning of the appointment, I felt reassured by her calm, thorough, and attentive approach. During the consultation, I received a comprehensive full health examination, and Dr Wajed ensured that I was kept fully informed at every stage. She provided detailed feedback throughout the process, taking the time to explain each aspect of the assessment clearly and carefully. What I particularly appreciated was the level of care and attention she demonstrated both during and after my examination. Dr Wajed made sure that all of my questions were answered in detail, and she communicated everything in a way that was easy to understand, which greatly helped to put me at ease. Overall, I was extremely satisfied with the standard of care and professionalism I received. I would highly recommend Dr Wajed to anyone seeking a thorough, respectful, and high-quality medical consultation.

The London Dermatology Centre

Cosmetic (Aesthetic) Medicine, Dermatology

I felt very confident in Dr Chopra, which was reassuring, and having Stephanie observe the consultation was also positive for her professional development. The advice I received aligned with my own independent analysis using AI tools, particularly ChatGPT, which further reinforced my confidence in both the diagnosis and the prescribed treatment plan. Dr Chopra also addressed additional concerns beyond the initial reason for my visit, offering a broader treatment approach, which I appreciated. While I understand that diagnosing multiple issues within a half-hour appointment is challenging, the consultation was helpful and provided the reassurance and confidence boost I was looking for.

Independent Physiological Diagnostics

Diagnostics & Testing, Neurology, + 2 more

So I wasn’t made ware how drastic the set up would be for my 2.5 year old toddler - actually quite a scary thing to deal with for such a small person, and had I’d known I would have managed him better leading up to it. I also had to calibrate a lead in middle of the night, and the surgical tape used did not come off easily so as you can imagine he was screaming when I was taking off the leads in the morning and there wasn’t any help with this - on his face/hair etc so it was very painful for him - it was actually horrible. Please give some ‘Eaze off’ to patients - or warn patients about this.

Skin55

Dermatology

Skin55 at 55 Harley Street delivers an exceptional patient experience from the moment you arrive. The process is smooth, organised and thoughtfully managed, with clear communication at every stage. The environment is modern and beautifully designed, yet warm and welcoming, which immediately creates a sense of comfort. Appointments run efficiently without feeling rushed, and the team are attentive and considerate throughout. The overall journey feels structured, supportive and genuinely patient-centred — a standard of care that reflects the very best of Harley Street practice.

The Princess Grace Hospital Outpatients

Diagnostics & Testing, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

Pretty straightforward experience overall. The receptionist on the first floor (the Somali lady wearing a hijab) was extremely kind and helpful. My phone was about to die and I asked if there was any chance of a charger- she went out of her way to help me, which I really appreciated. It’s the small things like that which leave a lasting impression, and that’s exactly why I wanted to leave this review. The only small suggestion I’d make is having oat milk available at the coffee machine for those who don’t have dairy, it would be a thoughtful and considerate touch.

Mr Ernest Barlow-Kearsley

Podiatrist

Mr Barlow-Kearsley performed bunion surgery on my left foot in September 2025 and I was signed off yesterday with a near perfect outcome, which I have every confidence will be completely perfect in a few more months. I trusted him implicitly after our initial consultation and he gave me the reassurance I needed to go ahead with this fairly major elective surgery. He was supportive in the recovery process and responsive to any concerns. I would highly recommend him to anyone and very much hope he will be able to do my other foot next year!

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

Dear Natasha, Thank you for your brilliant service, as always. I always feel so relieved after our sessions. I used to be unsure about physiotherapy and had tried several physiotherapists before, but you have completely changed my opinion. When my doctor referred me to you, he was confident that I would be satisfied—and he was absolutely right. I will now be his mirror copy in recommending you to others. Thank you so much for helping me regain my strength and confidence. I am truly grateful for your support and encouragement.

Perfect Balance Clinic - St Albans Clinic

Nutrition, Osteopathy, + 2 more

I was greeted by a friendly team of staff at Fitness First who directed me to a waiting area, as I was a little early. I then met my Physiotherapist who went through the initial consultation. She was very professional and thoughtful when doing anything during the examination and treatment. She carefully talked me through her findings so that I could understand her diagnosis and treatment requirements. My treatment was with Selene Cavallaro, not with the suggested people on the next question.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

Came for a pre op, lovely staff and lovely pre op Nurse, however I was sent for bloods, I wasn’t asked if a trainee could take them, she tried twice which was painful, before the nurse then took them on the third go in my other arm. Totally understand the need for training however, I had made it known that I hated needles and was not a good person to practice on, I unfortunately got up feeling very dizzy and sick, which for me was unnecessary.

Dr Salam Salloum

Cardiologist

I saw Dr. Salloum for ongoing chest pain and breathlessness, and the care I received was excellent. He listened carefully, assessed everything thoroughly, and explained the possible causes in a clear and reassuring way. The investigations were arranged promptly, and I felt supported throughout. His calm and professional approach gave me real peace of mind. I’m very grateful for his expert care.

Dr Caroline Morgan

Dermatologist

Over the last few years I have had numerous problems with skin cancer as a result of playing a lot of outdoor sports. During this time Caroline Morgan has operated on and successilly treated the problem areas Caroline is definitely a respected professional in her field as well as being a very friendly and approachable lady. I am in the best hands possible. Jeff B.

Mr Pierre Nasr

Orthopaedic Surgeon

After having knee surgery on left knee on the nhs (during Covid) it was a very long journey but now with issues on my right knee and due to circumstances changing I’m able to go private - the difference and professionalism is so nice and given time on both sides to explain and explore treatments and possibilities. Feel like a person and not a number.

Mr Musaab Yassin

Urologist

Probably having the spinal injection was difficult to comprehend even though I never felt a thing during the operation. The first few times passing urine did give the burning sensation as expected however this subsided greatly over the next few days. I am very pleased with the result, and over the moon to be off medication for my prostrate issues.