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Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

Usually feedback is of a negative nature but this is not one of those occasions. My experience was awesome for which I am super grateful. I have had a number of gastroscopies in my life so was nervous about what was going to happen. From the moment of my arrival I was greeted and made to feel comfortable straight away. The pre-procedure nurses were very clear, helpful and showed huge amounts of empathy about what was going to happen. When wheeled into the operating theatre I was introduced to all of the team who were to perform the procedure, all of whom had welcoming smiles and a reassuring tone (a tone that continued throughout the procedure). Dr Alan Watson was super clear, professional and again very comforting. I knew I was in safe hands. I just had a throat spray, no sedation, so was fully aware of what was going on. One action that was performed by a nurse during the procedure was to, comfortingly, rub my shoulder. I couldn’t see who it was, but such a small, seemingly insignificant action, was hugely important to me and kept me connected with humanity during the brutal fact that I had a scope down my throat. Post procedure, I was greeted with the warm smiles again and wheeled to the recovery area where again everyone was super attentive. I can’t say thank you enough for everything. The team were awesome.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

Excellent care - Cannot fault how Ms Adams and Mr Parker and their teams looked after my mother before, during and after her operation. We paid personally for the operation (~£40k) but our experience with the billing and payments and the wider admin team is in a complete mess. We had to pay up front for everything prior to admission, which was ok, but unexpected (could have been better communicated to us, rather than a sentence lost in some paperwork), and fairly sure the insurance companies which they usually deal with wouldn't do this. One of the payments/billing team then visited my mother in her hospital bed, 4 days after a major abdominal surgery and started demanding more money verbally (to be paid that evening/the next day) with no paperwork/invoice/backup). Some things weren't done as part of the operation and the Consultant messaged us to say that it should be discounted, but no adjustment has been made. I have requested detailed backup on numerous occasions, and nothing has come through. A real shame that the medical and care team have been let down by the Cleveland back office on this occasion.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

I was ABSOLUTELY DISGUSTED that the misleading named "Disabled" toilet is still used as a storage centre. I have formally complained about this to the CEO after struggling on a number of occasions to assist my elderly disabled mother. It is too cramped to get a wheelchair and carer in there. Having moved items out into the corridor I then struggled to transfer her from her wheelchair. Naturally she was getting more & more anxious to get on the toilet, knowing that she was about to see a consultant. I suggested to the anxious person outside that he ask to use another toilet. This is a private hospital, built AFTER the Disability Discrimination Act. How did this even pass building regulations & considered acceptable? All the designer had to do was to go next door & copy the design of the disabled toilet in QEQM. We were under enough stress having to attend the hospital appointment.This just compounded the stress for my mother and me. PLEASE attend to this ongoing problem. Why is it taking so long? UTTER DISGRACE & INSULTING to all disabled people and their carers.

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

Recent visit was ok. My Nurses could have been better organised. On arrival no one was there to greet me despite being told to be there at 7.30 am I wasn’t told no one could come up and wait with you or be present after my procedure. The room for pre theatre and after theatre was far too small for 3 beds to be in it. It was also flat too hot in the room making me feel worse.. Unprepared for someone feeling unwell after the procedure. I did feel very rushed after my procedure despite feeling unwell! The doctor on shift however was very good. Nurses rushing to finish their shift in theatre to hand me over made me feel uneasy. Nurse looking after me rushing me out the door as it was past 8pm. I was worried about leaving as still felt pretty unwel. Overall was not tailored to my needs Surgeon & anaesthetist very good can’t fault them at all. Made me feel very at ease before my procedure.

HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

It's two days since I had major surgery at St Hugh's hospital in Cleethorpes. I still find my eyes tearing up with gratitude at how well they have cared for me. Their consultants are of the highest calibre. And all the staff on the wards, from nurses through to the kitchen, are a joy to witness. Their happiness at work permeates through every nook and cranny. They have looked after not just my body, but my emotions and my dignity. Major surgery is always stressful, but the aftercare I had at St Hugh's has given me a headstart in my recovery. All credit too, to the wise and judicious management in the background. Only good managers could maintain a team who are so united and happy in their jobs. Thank you, thank you, thank you.

OSD Healthcare

Anaesthetics, Audiology, + 47 more

I was seen at breast clinic as a precautionary investigation I was nervous but I was met with such friendly natural staff which instantlymmade me feel at ease i was checked by the Dr then sent for a mammogram and then aent for an Uktrasound scan I am pleased to report that everything was normal and no concerns I thanked the dr profusely when he told me that everything was normal and i spoke highly to him about my having all the results within the time i was there I cannot thank you enough and thank the NHS for sending me there as I would not have ever wanted to wait for breast cancer screening results so to have them on the same night was so reassuring Thank you a nmillion times S

HCA Healthcare UK The Harley Street Clinic

Breast Surgery, Cardiology, + 9 more

The toilets were yet again filthy. For the second time I complained. I appreciate that nothing will change, but I discussed not only with the nurse, but also with front desk that the hygiene level was very low indeed. In a private facility this is a disgrace. Further, I found that any details given on a prior visit had not updated onto the current registration form. While I came in after 6.30 pm, i have seen the awful queues for registration at earlier times. Your reception person was on his own and was also on his own on the prior visit, and the paperwork took far too long. You need more than one person on the front desk. Overall, the clinic is poor.

The London Clinic

Geriatric Medicine, Haematology, + 13 more

My experience at the hospital was excellent from start to finish. The room was extremely comfortable and well appointed, which certainly helped with rest and recovery, but what truly made the experience exceptional was the nursing team. The nurses were absolutely superb in every way — kind, attentive, professional, and endlessly patient. Nothing was ever too much trouble, no matter the time of day or how small the request. I was made to feel safe, cared for, and genuinely supported throughout my stay. I am incredibly grateful for the outstanding care I received and would not hesitate to recommend this hospital to others.

Mr Arman Memarzadeh

Orthopaedic Surgeon

I am an older endurance athlete. Competing is important to me. Mr Memarzadeh understood this and worked with me to give me the best chance of achieving my aims. My injury was explained and supported until planned surgery which was at a time of my choosing to fit with competition events. The findings at surgery were explained fully and accompanied by photographs of the damage inside my knee joint. I have a clear plan forwards and know I can return should I have further questions. Altogether a first class experience. Thank you.

Dr Charles Loh

Plastic Surgeon

I cannot thank enough Dr Loh for his help. I have to attend regular skin checks and, after attending multiple visits with several consultants, I was lucky enough to meet Dr Loh at the Mole Clinic. Dr Loh was very attentive and helpful during his consultations for mole checks and removal. He explained the procedure in detail and made me feel less anxious. Also, the skin scars are now barely visible. Now I feel in good hands and will contact him again in the future for any further checks or consultations.

Mr Ahmed Shalan

Vascular Surgeon

MR Shalan made me feel comfortable and at ease when scanning my legs and talked me through what he could see and how the veins in my legs were caused. He answered all my questions and explained what procedure would be best for me, and talked me through all the steps of the procedure to support me with my worries. It's nice to receive compassionate care. Thank you

Mr Joseph Walls

Plastic Surgeon

My whole experience from the first consultation was great. Mr Walls immediately made me feel at ease & able to talk openly about what I wanted. He completely understood & knew exactly what needed to be done. From then onwards every member of the team was nothing but helpful & kind. I felt very well looked after & absolutely everything was explained clearly to me.

Mr Nick Kametas

Obstetrician & Gynaecologist

Dr. Kametas provided exceptional care throughout my pregnancy and delivery. He was knowledgeable, compassionate, and always took the time to listen and explain things clearly. His calm, confident approach made me feel supported every step of the way. I’d highly recommend Dr. Kametas to anyone seeking excellent obstetric care.

Mr Imad Zakieh

Ophthalmologist

Referred to Mr. Zakeih by my Optition for a cararact procedure. Speedy intial consultation and procedre carried out with 2 weeks. All aspects of procedure fully explained before and during the actual operation. Painless, faultless, and can highly recommend Mr. Zakieh to perform cataract procedures.

Ms Dalia Elfadl

Breast Surgeon

Dr Elfadl has been so kind and caring from the first time i met her. She respected my decision to go ahead to remove a large Fibroadenoma in my left breast. The surgery was done by herself and was very successful. I am ever so thankful to her for her support from the beginning to the end

Dr Sukhjinder S Nijjer

Cardiologist

Exceptional service from my initial appointment. Medical terms were clearly defined and explained in an understandable way. Follow-up telephone conversations were punctual and informative. I am extremely happy with all aspects of the service provided, and I highly recommend Dr. Nijjer.