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Newmedica Newcastle

Ophthalmology

I was referred to Newmedica Newcastle for eye cataract surgery by my optician. I had my first eye surgery done in September, and my second eye done in December. I received excellent service from all the Newmedica colleagues whenever I visited; for my pre-surgery consultation, the surgeries themselves, and the post-surgery visits. Those working on the reception were friendly and made me feel welcome. The waiting area was clean and tidy, with hot drinks available. The colleagues who did the testing, pre-surgery administration, and post-surgery follow up checks were all very knowledgeable. They took me through the surgery preparations, explaining the process as they went, putting me at ease and answering any questions. After surgery they made sure I was aware of what I needed to do over the following three weeks to ensure my eyes healed completely. The surgical team were very proficient, and I felt I was in safe hands. The procedure was explained at every step, putting me at ease. The consultant for my first procedure was Nicholas Wride. The procedure itself took just under 3 minutes, which I had not expected, as internet searches indicated it would take anywhere from 15 to 30 minutes. I was so impressed and, as I was told I could have the same consultant for the cataract removal procedure on my second eye, I didn’t hesitate to ask for Nicholas Wride again. My second procedure was equally as expertly performed, and this time took 3 minutes 20 seconds. There was no pain during the procedures and only very slight discomfort straight afterwards. Other than the pain relief eye drops that were put in for the surgical procedure, I didn’t need to take any painkillers at all. The hardest part for me was remembering to use the post-surgery eye drops the clinic provided, as my eyes felt that good. Three weeks after surgery, I attended the clinic for post-surgery follow up checks. I was signed off from the clinic after the follow up check on my second eye. My vision is now excellent, and I only need to use reading glasses for small print. Before the surgery I wore varifocal lens glasses at all times. I wasn’t expecting the improvements in my sight to be quite so good, so I’m pleased I took up the opportunity to have my cataracts removed and really pleased that it was Newmedica Newcastle who did the procedures and looked after me and my sight so well. Thank you Newmedica!

Moorfields Private Eye Hospital

Ophthalmology

Moorfields truly deserves its reputation as the best eye hospital in the world. Mr Pal is an exceptional surgeon,highly knowledgeable, calm, polite, and genuinely caring. I have been living with diabetic retinopathy for a long time, and the fear of losing my sight has been constant. Thanks to Mr Pal’s expertise and treatment, my vision is now stable, and I feel reassured that my eyesight is safe. I am also deeply grateful to the entire team who supported me throughout this journey. Mr Pal’s secretary was wonderful, and the lady I spoke to on the phone took the time to explain every step clearly and patiently. She followed up with a detailed yet easy-to-understand email outlining the treatment and costs, which made a very daunting situation much easier to manage. The nursing staff were equally outstanding—kind, attentive, and reassuring at every stage. While the treatment is expensive, it is absolutely worth it when it comes to preserving your eyesight. After living in fear for so long, this care has given me peace of mind and hope again. I feel incredibly fortunate to have found Mr Pal. I discovered him purely by chance through an acquaintance, and I would wholeheartedly recommend Moorfields Eye Hospital and Mr Pal to anyone. I truly hope more people become aware of the outstanding work he does.

Mr Rupen Dattani

Orthopaedic Surgeon

I saw Mr Dattani for ongoing shoulder pain that had been affecting my daily activities, exercise, and overall quality of life. From the outset, I was extremely impressed by his professionalism, expertise, and calm manner. He took the time to listen carefully to my symptoms, carried out a thorough examination, and explained the diagnosis and treatment options clearly and honestly. I never felt rushed, and his explanations were easy to understand, which gave me real confidence in the plan we agreed together. What I particularly appreciated was his measured and sensible approach — he did not rush to surgery and focused on the most appropriate treatment for my situation. The care I received was excellent, and the improvement in my shoulder has been significant. I am now back to normal daily activities and exercise with minimal discomfort. The follow-up was equally thorough, and the whole process felt well organised and reassuring. I would not hesitate to recommend Mr Dattani to anyone seeking expert shoulder care. He combines outstanding technical knowledge with genuine care for his patients, and I felt completely confident throughout my treatment.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

I went privately for a hip replacement. The staff were all so friendly and helpful. I was met in reception by a lovely man who took my bag for me an led me to my room. I was admitted by staff who each came to introduce themselves and explain what they would be doing. The room was lovely with a view onto the woodland just outside where a herd of small deer ran past one morning. The food was excellent and the staff were plentiful and friendly. If I had not been there for surgery, I would still have been happy to stay in that room! The surgery was fine and the aftercare was very efficiently handled by all concerned. When I did need to press my buzzer for attention, someone responded promptly and fetched the relevant staff members to help me. I felt safe and well cared for. It was the first time I have had surgery and I was apprehensive but the staff were all calm and reassuring.

Mr Onur Berber

Orthopaedic Surgeon

I had an excellent experience with Dr Berber following a fractured wrist sustained while I was on holiday. As I was not in London at the time of the injury, he immediately accommodated an online consultation and ensured continuity of care until I could return. Over the summer, my travel schedule was complicated and unpredictable, yet Dr Berber was consistently flexible and responsive, arranging follow-up appointments and imaging around my movements. He and his team proactively coordinated scans to closely monitor progress, always with the aim of minimising intervention while ensuring proper healing. His readiness to adapt, combined with clear communication and careful clinical judgment, made a potentially stressful situation feel very well managed. I am extremely grateful for his professionalism, availability, and thoughtful approach to care.

The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

Needed a routine hernia operation, didn't want to wait 4–6 months, chose Royal Free Private Patients based on surgeon's online profile and because profits go to NHS; also I have been an NHS patient at RF. Was seen quickly for initial consultation and got surgery appointment when I wanted it. Mr Iype did a tidy job of the surgery, I am now recuperating with no complications so far and very little pain. Anaesthetists were friendly and efficient, and Severo my nurse in my ward was helpful, reassuring and friendly. I had a ward room to myself, which my wife could stay in while I had the surgery. It was clean and roomy, though a little cold – take extra blankets. The lunch I was given after surgery was pretty good, and they were able to get a sandwich for my wife too as well as teas and coffees. All in all, went very well.

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

I had an initial consultation for varicose vein treatment (following a flyer in the post) and following further investigations/diagnosis I went ahead and had an operation. The whole experience from beginning to end was first class. Everything was fully explained to me and all my questions were answered before deciding on the most appropriate treatment. The operation (under local anaesthetic) went well with a nurse talking to me all the time and explaining everything which was happening as as well as distracting me! My recovery went as planned - and as explained - and a follow up visit to see the consultant was very reassuring. All in all I was very pleased with everything and would not hesitate in recommending Shepton Mallet Hospital.

UK Vein Clinic - Reading

Vascular Surgery

The assessment was very thorough but efficient at the same time. The team on-site put me at ease, demonstrated confidence in their abilities and ensured I understood the problem and potential next steps. The practical next steps (eg costs, timescale and dates) were not the focus of this appointment and therefore, at no point did I feel a pressure to commit. The focus was more on the calibre of staff who would manage my next procedure and we also discussed any medical concerns I had. I walked out of the session thinking why on earth have I held back so long on getting this treatment done! Thanks to the team both the Dr and Fabrizio were incredibly professional and welcoming.

Skylight Psychiatry

Psychiatry

I had an online ADHD assessment with Bernhard Kelley-Patterson. Bernhard was very friendly and professional, I felt at ease throughout the appointment and would happily talk with him again. So far my experience with Skylight has been very positive, the wait times between communication emails are generally 3-5 days and it took approximately 8 weeks to get my first appointment after the registering my interest. Considering the NHS waiting list for an ADHD assessment is 4 years, I’d say that pretty damn good. I would highly recommend opting for Skylight through the ‘Right to Choose’ pathway via the NHS. Thanks Bernhard and thank you Skylight

Mr Gavin Macpherson

Orthopaedic Surgeon

Mr Macpherson was incredibly approachable and very helpful - my surgery was for a full hip replacement. He went over the options and the surgery was agreed. Mr Macpherson was particularly helpful when my surgery had to be postponed from the initial appointment date due to unfortunate and unconnected circumstances. Everything was explained very well to me and email communication was always prompt and informative. I have had a very positive experience and am very grateful to Mr Macpherson and the rest of his team

᠎ Liz Robson

Physiotherapist

I have seen Liz several times over many years and she has always been excellent. She listens carefully, gives clear explanations and suggestions, and her pragmatic approach means she is superb at providing advice, treatment and exercises which are achievable and effective. Her ability to identify and resolve issues quickly is notable and it is all done in a professional and very friendly manner. I have heartily recommended her to others and will continue to do so. Thank you.

Sarum Urology

Urology

I had the Aquablation surgery under Mr Brewin at New Hall. I spent a long time researching surgeons who perform this procedure and I am very pleased I chose Mr Brewin. I live a very long way from Salisbury but it was worth the journey. I am extremely pleased with the outcome. My only regret is that I wish I'd had the treatment earlier. Mr Brewin is down to earth charming and Knowledgeable and I would highly recommend.

Mr Anwar Haq

Breast Surgeon

I met with Mr Haq today after discovering a new lump while breastfeeding. Mr Haq was kind, gentle, and extremely thorough throughout my appointment. Following imaging, he discussed my results with me and explained everything clearly. Thankfully, all results were normal. He took the time to answer all of my questions and address any concerns, and I left feeling reassured, positive, and at ease. Thank you Mr Haq.

Mr Nawar Abdulsattar

Orthopaedic Surgeon

I saw Mr Abdulsattar in relation to my hip replacement surgery. From the very first moment he inspired confidence and put me at ease. He was calm and relaxed in his manner, which really helped. His explanations were very clear and easy to understand, and I never felt rushed at any point. I came away feeling reassured and confident in both the surgery and the care I was receiving.

Mr Achal Khanna

General Surgeon

Returned for my 6 week follow-up post left side inguinal hernia repair on the 5th Jan. Text book recovery. Mr Khanna inspected the site and confirmed it was holding strong. I’ve returned to running +10k. Lifting weights in the gym. As of 17th Jan it feels great. Having to hold myself back for a few more weeks. No pain on any activity now. Mr Khanna has worked his magic.

Mr Sotonye Tolofari

Urologist

I’m a doctor and so I made a careful and informed choice to see Mr Tolofari with my own health concern. I was very happy with everything, cutting edge knowledge, clear communication, and taking that extra care (and time) to address my worries. I will now recommend him to my own patients if they ever need an expert urologist, knowing they’ll be in safe hands.